Chapter V

Operational plan

This chapter encompasses the comprehensive management plan, encompassing the

technical procedures, physical infrastructure, and facility layout, along with virtual

representations extending from machinery and equipment to the identification of

suppliers. Subsequently, it outlines the operational flow, incorporating disciplined data

analysis that considers both maximum and minimum capacity, as well as waste

disposal management.

Technical Process

The following are the technical process of Sweat Serenity:

ACCOMODATION

Welcoming the Guest Greeting the Guest with “Mabuhay!

Welcome to Sweat Serenity!” gesture.

FRONT DESK

Receiving and Registration

Payment

Information Service

Complete the Check-In formalities

Assisting Guest to their Sauna & Spa Rooms

RESERVATION

Answering calls

Information of the Guest

Number of the Guest

Type of Service they avail

 Date of Arrival

Mode of Payment

Receiving and Registration

SAUNA AND SPA GUEST CYCLE

Pre-Arrival Reservation, Reconfirmation, Pre-Arrival

Confirmation

Arrival Registration, Room Assignment, Welcome

Letter

Occupancy Safe Deposit, WIFI, Massage Room, Sauna

Departure Bill settlement, check out, Thank -You

Letter

DINING

Preparation of the Dining Area Opening and setting of the dining area, food

and beverages preparation, Welcoming

guest.

Opening and Setting the Dining Area

FOOD AREA

1. Date/Day (for keeping track of specials

and forecasting anticipated business)

2. Name (bartender/preparer’s name)

3. Station (food and beverages)

4. Food & Beverage Items (whatever needs

to be prepared at the station)

5. On Hand (quantities of already prepped

Opening
items)
 6. Par (quantity needed for each item)

7. Need (how much should be prepped to

be on par)

8. Ensuring the Dining is clan and

sanitized.

9. Recording and putting away any

incoming stocks from deliveries.

10. Preparing the station with the necessary

ingredients, utensils and equipment.

1. Cleaning of needed equipment

Food &Beverages Preparation 2. Separation of ingredients

3. Ensuring that food and beverages are

prepared to the right temperature

4. Proper storage of prepared food and

beverages.

Closing 1. Cleaning and sanitizing all workbenches

and surfaces.

2. Washing all dishes, cutlery and cooking

equipment.

3. Placing Food away in the correct storage

places.

4. Turning off heating appliances.

5. Ensuring all stock has been checked for

expired products.

Strategic Process
 Identifying trends and patterns that signal significant selling opportunities

based on customer behavior, demographics, and other criteria is a crucial strategic

component for launching a sauna and spa business. Ensuring customer satisfaction

involves empowering the marketing team to effortlessly design development

programs and share information about new products or promotions. While sales are

on the rise, enhancing customer profitability extends beyond sales and marketing

efforts. Maintaining and monitoring key factors such as strong customer relations,

heightened product/service awareness, top-notch production quality, and the

prevention of defects or issues are essential for a successful business. To capitalize on

revenue opportunities and drive increased sales, the implementation of enticing up-

selling and cross-selling strategies is vital. The overall responsibility for addressing all

company concerns and issues falls under the purview of the general manager.

Customer and Supplier Relationship Management

Managing relationships with both customers and suppliers is crucial for the

success of our sauna and spa business. Prioritizing existing customers proves to be a

valuable strategy for identifying the right customer base, fostering loyalty, and

enhancing overall profitability. The foundation of effective customer retention lies in

acquiring comprehensive knowledge. To achieve this, our business aims to compile an

extensive list of customer profiles, encompassing demographic data, interactions,

communications, and purchase history.

In the realm of supplier relationships, our approach involves meticulously

documenting all transaction negotiations and contracts. In today's market, customers

not only seek a wealth of information but also demand superior product or service

quality. Therefore, our management team must not only possess in-depth knowledge

of customer accounts but also be adept at swiftly addressing unforeseen issues by

conducting thorough assessments of customer satisfaction. This proactive approach

will enable us to meet customer expectations and maintain robust relationships with

both customers and suppliers.

PHYSICAL PLANT AND FACILITIES LAYOUT

Perspective
Layout
2 Seater 1 Seater
 Machinery and Equipment

EQUIPMENT QUANTITY PRICE TOTAL PRICE

Sharp Refrigerator 1 Php7,218 Php7,218

ZION Carbon sauna (1 seater) 3 Php98,000 Php294,000

with Massage chair

ZION Carbon sauna (2 seater) 2 Php85,000 Php170,000

V380 CCTV Bulb Camera Dual 3 Php498 Php1,494

lens

LED Ceiling light 4 Php659.00 Php2,636.00

Speakers 2 Php500 Php1,000

Mouse 1 Php208.00 Php208.00

Keyboard 1 Php149.00 Php149.00

Monitor 1 Php4,947.00 Php4,947

Ceiling Fans 1 Php2,499.00 Php2,499.00

Fire extinguisher 2 Php1,100.00 Php2,200.00

WIFI 1 Php1,995.00 Php1,995.00

LED Mirror 2 Php1,500.00 Php3,000.00

Ceramic Toilet w/ flash 2 Php5,000.00 Php10,000.00

Foldable Bed Massage 4 Php688.00 Php2,752.00

Ceramic Sink 3 Php658.00 Php1,974.00

TOTAL Php506,072.00

Office Materials

ITEMS QUANTITY PRICE TOTAL PRICE

Office chair 1pcs 380.00 Php380.00

Trash bin 3pc 88.00 Php264

Log book 1pcs 53.00 Php53.00

Paper clips 1box 22.00 Php22.00

Ball pen 1box 80.00 Php80.00

Calculator 1pc 100.00 Php100.00

Stapler 2pcs 180.00 Php360.00

Scissors 1pcs 20.00 Php20.00

TOTAL: Php1,279.00

Sauna and Spa Materials

ITEMS QUANTITY PRICE TOTAL PRICE

Bath Robes 10pcs Php200.00 Php2,000.00

Bath Towels 20pcs Php178.00 Php3,560.00

Towels 5dozen Php79.00 Php395.00

Towel Racks 6pcs Php149.00 Php894.00

Door Mat 12pcs Php120.00 Php1,400.00

Tissue Holder 1pcs Php75.00 Php75.00

Tissue 10 packs Php60.00 Php600.00

Trolley 3pcs Php299.00 Php897.00

TOTAL: Php9,911.00

Furniture

ITEMS QUANTITY PRICE TOTAL PRICE

12 inch Wall Clock 1pcs Php263.00 Php263.00

Storage Cabinets 3pcs Php497.00 Php1,491.00

100 cm x 200 cm Silk Curtains 10pc Php20.00 Php200.00

Curtain Rod with brackets 5pc Php139.00 Php695.00

TOTAL: Php2,649.00
 Name of Supplier

Materials and Equipements: Citi Harder

Business Location: Cabid-an, Sorsogon city

Jeaness Enterprises

Business Location: Sorsogon City

Sauna Materials: ZION Soothing Haven Inc,

Business Location: 3rd Floor, Arca Strip Commercial Bldg., McArthur

Highway, Corner Action Center, Dalandanan, Valenzuela City

Candle and Essential: Asteria Apothecary

Business Location: Pasig City Metro Manila

Zen Zest

Business Location: SM City Sorsogon

Appliances: Willy & Son Corporation

Business Location: Sorsogon City

Flow of Operation

The opening of Sweat Serenity is at 8:00 A.M. Lunch break is at 12:00 noon

until 1:00 P.M. The Barrel sauna and spa check in time is at 8:30 A.M to 9:00 P.M.

Maximum and Minimum Capacity

Since Sweat Serenity Sauna and Spa is a large place estimating 1hectare land

area, the maximum capacity can accommodate of Sweat Serenity is 4-8 people a day.

It is favorable for Filipinos having large number of members and relatives. It is ideal

place where they can be relaxed and rejuvenate.

Waste Management

Proper waste disposal is accordance with establishment environmental

procedures is necessary. We have a project that support reduce, reuse, recycle and

rethink. The garbage will be collected on the scheduled day and time of the city

garbage collectors. For the cleanliness of the barrel sauna and spa there are janitors

to maintain the cleanliness and proper sanitation. When the waste bins are full it will

be taken to the garbage room at the back of the building for proper segregation before

picked-up by garbage crew at the scheduled time.