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OVO Energy

1 Rivergate,Temple Quay, Bristol, BS1 6ED


0.00 0.00 hello@ovoenergy.com
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0.00 0.00 ovoenergy.com

Charles Allison Account number: 8636588


6 Kingsfeld Way My OVO ID: 103965772
REDHILL Statement date: 29 September 2021
RH1 6FF 157958724
Statement number:

Your statement
Hello Charles,
You can see more information about your tarif on page two of this bill.
Could you pay less?
For electricity... For gas...

Based on your tarif, and energy use (including VAT, Based on your tarif, and energy use (including VAT,
excluding any add-ons, discounts and the Warm Home excluding any add-ons, discounts and the Warm Home
Discount if you're eligible), we believe your electricity will Discount if you're eligible), we believe your gas will cost
cost you £354.28 over the next year - this is called your you £354.02 over the next year - this is called your future
future annual cost. annual cost.
Our cheapest similar electricity tarif Our cheapest similar gas tarif
Better Energy Better Energy
You're already on our cheapest similar tarif. You're already on our cheapest similar tarif.
Our cheapest overall electricity tarif Our cheapest overall gas tarif
Better Energy Better Energy
You're already on our cheapest overall tarif. You're already on our cheapest overall tarif.
You can see the cheapest energy plans we have in the box above. If the plan shown is from a diferent brand in the OVO family, and you
want to move to that plan, you'll need to switch to that supplier by contacting them directly. Remember that T&Cs and eligibility criteria
apply.
If you drive an electric vehicle, our OVO Drive plan might be cheaper for you. You can call us on 0330 303 5063 or visit
www.ovoenergy.com/electric-cars/ev-tarif to learn more about it. Eligibility criteria and T&Cs apply.
*If you switch tarifs or are on our variable rate, your prices and future annual cost can change.
Remember - it might be worth thinking about switching your tarif or supplier.

OVO Energy Ltd. OVO Energy, 1 Rivergate, Help & Support Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED ovoenergy.com/help Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee
About your tarif Page 2

You can use the info below to help you compare the tarif you're on with another (from OVO or any other supplier).

About your electricity tarif: (MPAN) 1900070382888 Do you know how much energy you use?
Bill period: 07 September to 29 September
Tarif name Better Energy 01 April 2021
For this bill period you
have used
Payment method Direct Debit
Electricity 80 kWh
Tarif ends on 06 July 2023
Gas 210 kWh
Exit fees (if you cancel this £30.00 per fuel (not
tarif before the end date) applicable in the frst 14 Based on actual readings where provided
days or last 53 days of
your contract)
Future annual 1439 kWh
consumption

About your gas tarif: (MPRN) 7532914001

Tarif name Better Energy 01 April 2021

Payment method Direct Debit


Tarif ends on 06 July 2022

Exit fees (if you cancel this £30.00 per fuel (not
tarif before the end date) applicable in the frst 14
days or last 53 days of
your contract)
Future annual 8078 kWh
consumption

All charges and estimated costs include VAT. This may be diferent to the way they are shown on your statements. If you're on a variable rate
plan, your unit rates and standing charges may go up or down in the future. Your future annual consumption is based on what we estimated
you used over the last 12 months.

OVO Energy Ltd. OVO Energy, 1 Rivergate, Help & Support Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED ovoenergy.com/help Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee
Your statement Page 3

If your new balance shows a debit, and you do not have an active Direct Debit arrangement with us, please pay your
balance in full now. If you do have an active Direct Debit, please make sure that you pay your balance in full by the end
of your contract, or by the date you leave us if you decide to switch away.

Your charges for the period of 07 September 2021 to 29 September 2021

Your balance brought forward from your previous statement £269.02 credit

OVO Foundation Donation £

Your charges split by fuel type


Electricity £19.38
Gas £12.04

Subtotal £31.42

Total charges before VAT at 0% £31.42

Total VAT £1.57

Total new charges £32.99 debit

Your new balance £236.03 credit

All prices exclude VAT, which is charged at 5%, except for the sections marked with an asterisk.
* Charged at 20% VAT ** Charged at 0% VAT

OVO Energy Ltd. OVO Energy, 1 Rivergate, Help & Support Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED ovoenergy.com/help Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee
Electricity Used Page 4

6 Kingsfeld Way

S
REDHILL 01 801 300
RH1 6FF 19 0007 0382 888

Meter Point Administration Number 1900070382888


Meter Serial Number (MSN) 18M1020485
Tarif Better Energy 01 April 2021

Charge period from 7 September 2021 to 29 September 2021

Meter readings - Anytime


Estimated Reading: 6 September 2021 05959
Estimated Reading: 29 September 2021 06039
Meter units used in the charge period 80

Price £/kWh £0.1765 kWh used 80


Cost of electricity used: £14.12

Standing charge for 23 Days @ £0.2288 £5.26

Cost of electricity supplied. Total (excluding VAT) £19.38

OVO Energy Ltd. OVO Energy, 1 Rivergate, Help & Support Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED ovoenergy.com/help Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee
Gas Used Page 5

6 Kingsfeld Way
REDHILL
RH1 6FF

Meter Point Reference Number 7532914001


Meter Serial Number (MSN) 432345
Tarif Better Energy 01 April 2021
Charge period from 7 September 2021 to 29 September 2021

Meter readings:
Estimated Reading 6 September 2021 12158
Estimated Reading 29 September 2021 12177
Meter units used in the charge period 19

Price £/kWh £0.0296 kWh used 210

Cost of gas used £6.22

Standing charge for 23 Days @ £0.2531 £5.82

Cost of gas supplied. Total (excluding VAT) £12.04

OVO Energy Ltd. OVO Energy, 1 Rivergate, Help & Support Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED ovoenergy.com/help Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee
Explaining your gas statement Page 6

Defnitions

Volume conversion factor: this is when we convert your meter units to metric. If you have an imperial meter this will be
2.83, and if you have a metric meter this will be 1.

Volume correction: gas regulations require us to take into account the changes in your volume of gas based on
temperature and pressure. We use the industry standard correction factor of 1.02264.

Calorifc value: the measurement of the energy content of gas, which varies throughout the year.

Convert to kWh: this is the fnal stage of the process where we divide the answer by 3.6 to give the number of
kilowatt-hours.

Formula

The calculation below is an example for a metric meter. To convert your own usage to kWh you'll need to use the fgures
shown on your ‘gas used’ page. There are two types of meters, an imperial with a 4 numbered meter reading or a metric
that will show 5.

Where there has been a change in meter type, a change in calorifc value, or we have more than one reading for you during
this bill period; the calculation below will be done for each.

Check out our https://www.ovoenergy.com/help/energy-bills-explained for more information about your bill.

Meter units 1

Volume conversion factor x 1

Metric units 1

Volume correction x 1.02264

Calorifc value x 38.9

Convert to kWh ÷ 3.6

kWh used

OVO Energy Ltd. OVO Energy, 1 Rivergate, Help & Support Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED ovoenergy.com/help Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee
Important information Page 7

Got a question about your statement? Call 0330 303 5063.

Gas emergencies

If you smell gas or think you have a gas leak:

• Open all doors and windows to let the gas escape.


• Don’t turn light switches on or of, use doorbells, mobile phones or naked fames.
• Check your gas appliances are switched of.
• Call the 24-hour national Gas Emergency Hotline on 0800 111 999.

If you're worried that carbon monoxide fumes are escaping from your gas appliance, or if you have issues with your
meter, call the 24-hour national Gas Emergency Hotline.

Your gas distribution

Your gas is supplied through a network of pipes owned by your Gas Transporter (GT). The industry regulator, Ofgem
(Ofce of Gas and Electricity Markets), sets guaranteed standards of performance for all GTs.

Contacting your local electricity network

If your power goes down, or you have to move your meter or upgrade your supply, you will need to contact your Local
Network Operator. To get through to the correct network operator for your area, call 105 free of charge. Your network
operator is: UK Power Networks

If you need to write to them, their postal address is: Projects Gateway, UK Power Networks (Operations) Ltd,
Metropolitan House Darkes Lane, POTTERS BAR, HERTFORDSHIRE

For more info, visit www.ovoenergy.com/guides/energy-guides/dno.html

Our energy sources

The energy we supply to you comes from a number of sources.


You can fnd out more at: https://www.ovoenergy.com/ovo-fuel-mix
Fuel Source OVO Energy National Average*

Coal 0.0% 3.9%


Natural Gas 48.1% 39.4%
Nuclear 0.0% 16.6%
Renewable 51.9% 37.9%
Other 0.0% 2.2%

Environmental Impact

CO2 emissions (g per kWh) 178 198


Radioactive waste (g per kWh) 0.0000 0.0012

*Source: Department for Business, Energy & Industrial Strategy (BEIS)

OVO Energy Ltd. OVO Energy, 1 Rivergate, Help & Support Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED ovoenergy.com/help Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee
Page 8
Get help with an energy problem

Contact Citizens Advice if you need help with an energy problem - for example with your bills or meters, or if you’re
struggling to pay for the energy you use. Citizens Advice Bureau are the ofcial source of free and independent energy
advice and support.

Go to www.citizensadvice.org.uk/energy or call on 0808 2231133. Calls are charged at your normal rate.

Priority Services Register

If you think you might need extra help with your energy - reading your meter or if there's an emergency - please join our
confdential Priority Services Register. The Priority Services Register is for anyone who is vulnerable because of age,
chronic illness, disability or personal circumstances. Find out more at
www.ovoenergy.com/help/priority-services-register or by calling 0330 303 5063.

Complaints

Customer service really matters to us. If you’re disappointed, we want to put things right the frst time you contact us. Let us
know by email, phone, letter, online form (using the link below) or you can drop in to see us.

Here’s our complaints process:

• We’ll aim to solve your complaint in 5 working days.


• If it’s more complex, we’ll aim to resolve your complaint within 8 weeks.
• After 8 weeks, or if you’re not happy with our response you can go to the energy Ombudsman.

If we haven’t resolved your complaint after 8 weeks, we’ll send you a letter and keep working on your complaint. Our fnal
response is called a deadlock letter and we’ll send it when we’ve done everything we can, this can be earlier than 8 weeks.

The energy Ombudsman are an independent organisation who investigate complaints for free. You can visit
www.ombudsman-services.org or call 0330 440 1624 to contact them. What they decide is legally binding for us, but not
for you.

You can fnd our detailed process and online form here: www.ovoenergy.com/help/feedback.

Send us your meter readings


If you haven’t got a smart meter, don’t forget to submit readings at least once every three months to ensure your
statements are as accurate as possible. It's quick and simple to do! You can log into My OVO
(https://my.ovoenergy.com/) using your My OVO ID 103965772 and enter your readings.

OVO Energy Ltd. OVO Energy, 1 Rivergate, Help & Support Registered in England and Wales
ovoenergy.com Temple Quay, Bristol BS1 6ED ovoenergy.com/help Company No. 06890795
VAT No. 100119879 We are a FIT and SEG licensee

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