Group

project
Your Products, Your Rights,
know your right to consume
{Consumer Protection]

Mrshllccntnc

Prepared by group 1
26/11/2024
consumer protection
 Index
1. Introduction
2. Importance of consumer
protection

3. THE CONSUMER PROTECTION

ACT“1986”
4 .Consumer Rights
5. Consumer Responsibilities
6.Role of Consumer organisation and
Ngo
7. conlusion
 Introduction
Consumer protection refers to the practices, laws, and organizations designed to ensure the
rights of consumers are upheld, while promoting fair trade, competition, and accurate
information in the marketplace. It plays a vital role in safeguarding individuals against unfair
practices such as misleading advertising, defective products, and exploitative services.
With the growing complexities of modern markets, including the advent of e-commerce and
global trade, the need for robust consumer protection mechanisms has become more
critical than ever. By empowering consumers with rights and information, these measures
foster trust, enhance transparency, and create a balanced relationship between buyers and
businesses.
Consumer protection is not only essential for individual well-being but also contributes to
economic stability by ensuring ethical market practices, thereby fostering healthy
competition and innovation.
 who is consumer ?

A consumer is a person who buys goods or services for

personal use, satisfaction, or consumption, and not for resale
or commercial purposes. According to the Consumer
Protection Act, 2019, a consumer is:
1. A person who buys any goods for a price, whether fully paid,
partly paid, or under a deferred payment system.
2. A person who hires or avails services for a price,
whether fully paid, partly paid, or under a deferred
payment system.
 IMPORTANCE OF CONSUMER PROTECTION

From Consumers’ point of view

1. consumer ignorance: Consumer ignorance refers to the lack of awareness or
understanding about consumer rights, product information, and fair trade
practices. From a consumer’s point of view, ignorance often leads to challenges in
making informed decisions and exposes individuals to exploitation by sellers or
service providers.
2. Unorganised consumers : Unorganized consumers refer to individuals who lack
collective representation, coordination, or systematic action when dealing with
issues in the marketplace. From a consumer’s point of view, being unorganized
often results in a sense of helplessness and limited bargaining power against larger,
well-structured businesses or service providers.
Role of Consumers in Becoming Organized:
Joining Consumer Organizations: By becoming part of local, national, or international consumer groups,
individuals can access collective resources and support.
Awareness Campaigns: Educating themselves and others about consumer rights and responsibilities
strengthens the community as a whole.
 From the point of view of Business
1 .Long-term Intrest of Business : From a business perspective, prioritizing consumer protection
is not just a legal obligation but a strategic decision that aligns with the long-term interests of
the organization. Ensuring the protection of consumer rights fosters trust, loyalty, and
sustainable growth in the competitive marketplace.

2. Social Responsibility : Social responsibility refers to the obligation of businesses to act in the
best interests of society, including consumers, beyond merely pursuing profits. From the
business perspective, fulfilling this responsibility through consumer protection is essential for
creating trust, goodwill, and long-term sustainability.

3. Moral Justificatio : From a business standpoint, moral justification for consumer protection
arises from the ethical obligation to prioritize the well-being and rights of consumers. Businesses
have a moral duty to act responsibly, ensuring that their actions do not harm customers and
that they contribute positively to society.
Benefits of Acting Morally in Consumer Protection.
The Consumer protection Act “1986”
The Consumer Protection Act, 1986 was a law enacted by the
Government of India to protect the rights of consumers and
promote fair trade practices. It aimed to safeguard consumers
from exploitation, such as defective goods, unfair trade practices,
and deficient services.
Objectives:
To protect consumers against unfair practices.
To provide a mechanism for the speedy resolution of consumer
disputes.
To promote consumer awareness and education.
The Act empowered consumers, ensuring they received fair
treatment and protection in the marketplace. It was replaced by
the Consumer Protection Act, 2019 to address modern challenges.
 Consumer Rights
1. Right to Safety :The Right to Safety is one of the fundamental consumer rights that
safeguards individuals from products, services, and practices that could endanger their
health, safety, or well-being. This right ensures that consumers are protected from
hazardous goods and substandard services that may cause harm or pose risks during use.
2.RIGHT to informed : The consumer has the right to be informed about the quality , quantity
,purity , potency , standard and price of the goods he inteds to purchases.
it is the responsibility of manufacture and distributor to give complete
information about product .
3. The Right to Choose : The consumer should be assured acrss to a variety of goods at
competitive price . This means the seller should not use agressive to selling techniques to
sell the product of the consumer.

4. Right to heard : The consumer has a right to register his dissatisfication and get his
complaint heard at appropriate forums . This right includes the right to make protest
and to representation in the government and in other policy making body .

The Right to consumer education : The consumer must be made aware of his right the
remedies available to him .
 Consumer Responsibilities
Consumer and voluntary organisations alone cannot be expected
to protect consumer rights . Consumers themselves will have to
come forward and assume some responsibilities to stop their
exploitations . These responsibilities are as follows .
1 . Exercise the rights : Consumers must be aware of their own rights .
they must exercise these rights while purchasing products
and services from the markets .
2. Ask for full information : Before buying a product or service ,
consumer must ask for information about the quality , utility, price,
etc . This will ensure right purchase decisions .
 1.Be quality conscious : Consumer must look for good
quality certification marks like ISI ,Agmark , FPO , Woolmark
etc. while making purchases. this will help to eradicate the
problems of adulteration and suprious products .
2. Insist on cash memo : A seller is bound to give cash memo .
consumer needs cash memo as a proof for claiming
compensation against defects in goods purchased .
3. file complaints : When a consumer ignores his exploitation
by traders he encourages corrupt business practices . there
fore , consumer have a right to file a complaint to trader.
 Role of consumer Organisation and Ngos
Consumer organizations and NGOs (Non-Governmental
Organizations) play a crucial role in safeguarding consumer
rights, promoting sustainable practices, and holding
businesses and governments accountable. Below is an
outline of their key roles:
1. Consumer Protection
Advocacy for Consumer Rights: Protect consumers
from unfair trade practices, defective products,
misleading advertisements, and exploitative pricing.
Legal Assistance: Provide legal aid to consumers in
filing complaints and resolving disputes with
businesses.
 2. Policy Advocacy
Influencing Policies: Work with governments to draft or amend laws and
regulations that protect consumer interests.
Monitoring Implementation: Ensure that consumer-related policies are
effectively implemented and enforced.
3. Promoting Ethical Practices
Corporate Accountability: Monitor and report on the unethical practices
of businesses, such as pollution, labor exploitation, and monopolistic
behavior.
Sustainability Campaigns: Encourage eco-friendly practices, responsible
consumption, and sustainable development.
 . Environmental Protection
Sustainable Consumption: Educate consumers about reducing
waste and choosing eco-friendly products.
Holding Polluters Accountable: Campaign against companies
causing environmental harm.
Examples of Impact
Jago Grahak Jago Campaign (India): Raising awareness about
consumer rights.
Greenpeace (Global): Advocating for environmental
sustainability.
By addressing these areas, consumer organizations and NGOs
strengthen consumer sovereignty and contribute to fairer markets
and a better society.
 CONCLUSION
Consumer protection is essential for ensuring fairness,
transparency, and accountability in the marketplace. It
empowers consumers to exercise their rights, seek remedies
for grievances, and make informed choices. With the
support of laws, consumer organizations, and government
initiatives, consumers are better equipped to combat
exploitation, misleading practices, and substandard
products.
An aware and responsible consumer is the backbone of a
healthy economy. By understanding their rights and
responsibilities, consumers can not only protect their
interests but also contribute to building an ethical and
sustainable market system. Ultimately, consumer
protection fosters trust between buyers and sellers,
ensuring a fair and balanced relationship that benefits
society as a whole.