SLA_Template

Service level agreement - SLA
Service Agreement
CLIENT logo
www.clientwebsite.com
Thank you for choosing us for your project needs.
This agreement outlines our approach to delivering clear project milestones,
technical planning, and quality assurance. With transparency and shared responsibilities,
we aim to achieve your goals efficiently and effectively.
We look forward to a productive collaboration.

Service Agreement 01
ta b l e o f c o n t e n t s
Service Agreement for Web Development & Maintenance Services 02
Scope of Services. 03
Timeline
Compensation 04
Payment Terms 05
Client Responsibilities
Ownership of Deliverables 06
Confidentiality.
Termination
Signatures. 07
clientmail@client.com business@itcians.com
CLIENT logo
Service Agreement for Web Development &

Maintenance Services.
This Agreement is made on __/__/____, between,
ICT Agriculture Extension Services Center Sindh .
(hereinafter referred to as the “Client”),
with its Primary Office - (PO) located at,
Shahbaz Building Thandi Sarak Hyderabad,
&
ITcians (hereinafter referred to as the “Service Provider”),
with its Primary Office - (PO) located at,
First Floor Salman towers Auto Bhan road Hyderabad.
CLIENT logo
SCOPe of services
The Service Provider agrees to provide the following services to the

Client
Technical Planning/Consultancy
Technical Analysis
Technical Human Resource
Quality Assurance
QnA Communication:
timeline
The project details must be provided within 2 days of receiving the

project. If not provided within this timeframe, the Service Provider
agrees to deliver services based on the available details.
CLIENT logo
C o m p e n s at i o n
The Client agrees to pay the Service Provider including SST (Sindh Sales
Tax) for the services rendered, payable as follows
Amount will be paid upfront in favour of the Service Provider.
Following table representing costing criteria.
Item Description Cost Per Project
Technical Planning
Technical Consultancy
Technical Analysis
Technical Resource
Management
Quality Assurance
SLA for 6 Months
TOTAL
CLIENT logo
Pay m e n t t e r m s
A mandatory 6-month SLA retainer payment is required, independent of

project-specific payment
Payment Processing: The client is required to complete payment upon

receiving the SLA agreement to initiate the services.
Client responsibilities
Access to any necessary information, data, and materials required for the
projects
Timely feedback and approvals during the services process to avoid

delays
Timely Delivery: Services will be delivered according to the agreement

schedule
Client Delays: In case of delays caused by the client, they must provide
appropriate compensation to ITcians as per the terms in this SLA
Project Cancellation by ITcians: If any project is canceled due to ITcians’

inability to deliver on project planning, the client will be compensated,
and ITcians will refund the appropriate amount based on prior payment
Project Cancellation by Client: If the client cancels a project due to their

own development requirements or service adjustments, the client will
compensate ITcians, who will retain any funds received according to the
SLA. The client is responsible for notifying ITcians of the cancellation.
CLIENT logo
Ownership of deliverables
Upon full payment of the agreed fees, the ownership of the services,
including associated intellectual property, will be transferred to the
Client
The Service Provider retains the right to include the project in its
portfolio for promotional purposes.
Confidentiality
Both parties agree to maintain confidentiality regarding any proprietary

or sensitive information shared during the project. This obligation will
remain in force even after the termination of this Agreement.
T e r m i n at i o n
The agreement will be terminated upon completion
Termination by ITcians: If ITcians terminates a project due to an inability

to deliver as planned, a 1-month notice period will be provided. The
client will receive appropriate compensation, and ITcians will issue a
refund based on prior payments received
Termination by Client: If the client terminates a project due to changes in

development requirements or service adjustments, a 1-month notice
period is required. The client will compensate ITcians, who will retain any
funds received per the SLA. The client is responsible for providing notice
of termination to ITcians.
CLIENT logo
s i g n at u r e s
This agreement is binding upon signature by both parties.
For, ICT Agricuture Extension Services Center Sindh:
Name:______________________.
Designation:______________________.
Date: __/__/__ .
Signature:______________________.
For, ITcians:
Name:______________________.
Designation:______________________.
Date: __/__/__ .
Signature:______________________.
Thank you!
For choosing ITcians for your business.
CLIENT logo

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Service level agreement - SLA

Thank you for choosing us for your project needs.

This agreement outlines our approach to delivering clear project milestones,

we aim to achieve your goals efficiently and effectively.

We look forward to a productive collaboration.

Service Agreement for Web Development & Maintenance Services 02

Service Agreement for Web Development &

This Agreement is made on __/__/____, between,

ICT Agriculture Extension Services Center Sindh .

(hereinafter referred to as the “Client”),

with its Primary Office - (PO) located at,

Shahbaz Building Thandi Sarak Hyderabad,

ITcians (hereinafter referred to as the “Service Provider”),

with its Primary Office - (PO) located at,

First Floor Salman towers Auto Bhan road Hyderabad.

The Service Provider agrees to provide the following services to the

Technical Human Resource

The project details must be provided within 2 days of receiving the

Amount will be paid upfront in favour of the Service Provider.

Following table representing costing criteria.

Item Description Cost Per Project

SLA for 6 Months

A mandatory 6-month SLA retainer payment is required, independent of

Payment Processing: The client is required to complete payment upon

Timely feedback and approvals during the services process to avoid

Timely Delivery: Services will be delivered according to the agreement

Project Cancellation by ITcians: If any project is canceled due to ITcians’

Project Cancellation by Client: If the client cancels a project due to their

Both parties agree to maintain confidentiality regarding any proprietary

The agreement will be terminated upon completion

Termination by ITcians: If ITcians terminates a project due to an inability

Termination by Client: If the client terminates a project due to changes in

This agreement is binding upon signature by both parties.

For, ICT Agricuture Extension Services Center Sindh:

For choosing ITcians for your business.

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This Agreement is made on //____, between,