PRACTICE TEST_Reading_ Xem lại lần làm thử _ Elearning

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PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the
best answer to complete the sentence. Then mark the correct option.
101. The committee pointed to immigration as one of the ______ influences on the domestic market over the past five years.
biggest bigger big as big
The correct answer is: biggest
102. The factory floor supervisor wants an emergency session ______ as soon as possible to discuss the situation.
to arrange
arrange
arranging
arranged
The correct answer is: arranged
103. Our end-of-year sales meeting will be held on ______ Saturday, November 1st, or Friday, December 12th.
either
neither
both
the
The correct answer is: either
104. The final ______ for the sales manager’s position did very well in his third interview.
applying
applicable
applicant
applied
The correct answer is: applicant
105. The new service ______ is ready for your stamp and signature.
agreement
agreeing
agreed
agrees
The correct answer is: agreement
106. It ______ that the conference room repairs will take at least two months to complete.
is believing
believes
believed
is believed
The correct answer is: is believed
107. In the event that the computer malfunctions or fails, please ______ to the user’s manual for assistance.
check
examine
refer
inquire
The correct answer is: refer
108. Anyone filing a travel expense report is kindly reminded to complete it in a ______ manner.
shortly
timely
rarely
briefly
The correct answer is: timely
109. In light of the latest quarterly sales figures, the company ______ that earnings may be down this year.
has warned
been warned
is warned
were warning
The correct answer is: has warned
110. Clicka Motors ______ to offer interest-free financing on all new vehicles, but now they charge 4% APR.
used
is using
is used
uses
The correct answer is: used
111. The president would like all staff ______ in the main cafeteria at 3 p.m. sharp for an announcement.
to assemble
assembles
assemble
assembling
The correct answer is: to assemble
112. The company founded by Charlotte Fairweather only five years ago now sells ______ products throughout the world.
them
its
this
it
The correct answer is: its
113. The places where we hope to build two new shopping malls ______ currently occupied by other retail centers.
would be
had been
were
are
The correct answer is: are
114. If you do not receive your order ______ next Friday, you can request a full refund for the items purchased.
by
to
until
with
The correct answer is: by
115. Due to the recent economic downturn, we could only afford one-third of the projects ______ we had planned to finance.
who
whom
what
which
The correct answer is: which
116. Consumers who download independently developed computer software are urged to read the instructions ______ program
installation.
up for
due to
except for
prior to
The correct answer is: prior to
117. The recruitment process was so difficult ______ very few of the candidates were able to reach the second round.
what
which
that
where
The correct answer is: that
118. Their ______ for the office on Elm Street was influenced by its close proximity to other successful businesses.
preference
indication
opinion
relocation
The correct answer is: preference
119. There are rumors that a takeover bid will ______ by the president as early as tomorrow morning.
announce
be announcing
have announced
be announced
The correct answer is: be announced
120. We are requesting that an industry leader ______ our retreat to lead a discussion on this very topic.
to join
joins
join
joining
The correct answer is: join
121. The merger discussions have been going ______ better in recent weeks, so an end should soon be in sight.
more
many
much
most
The correct answer is: much
122. All of the company files are ______ located on an off-site server.
remoteness
remote
remotes
remotely
The correct answer is: remotely
123. Axford Chemicals estimates that they will make ______ $40 million in the next quarter due to the release of their
revolutionary new product.
as long as
besides that
as much as
before
The correct answer is: as much as
124. Next month, Hartford City Hall ______ a new park that features a state-of-the-art children’s park and playground facility.
was opening
has opened
opens
is opening
The correct answer is: is opening
125. Taking a walk each day ______ recommended to improve one’s cardiovascular health.
being
is
is being
was
The correct answer is: is
126. The receptionist stated that Friday at 4 p.m. ______ the only time the doctor had available to see me today.
has been
was being
were
was
The correct answer is: was
127. The client mentioned they were looking to acquire some property ______ is close to the bay.
that
what
who
where
The correct answer is: that
128. None of the new interns ______ an employee badge yet.

has been issued
will issue
have issued
have been issuing
The correct answer is: has been issued
129. All ______ on the northbound side of the Eagleton subway line has been suspended due to an electrical problem.
service
functions
help
runs
The correct answer is: service
130. Any details ______ this year’s promotion list must be kept between the personnel department and the managers of each
department.
prior to
in hopes of
regardless of
pertaining to
The correct answer is: pertaining to
PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four answer choices are given for each of the
sentences. Select the best answer to complete the text. Then mark the correct option.
Questions 131 – 134 refer to the following e-mail:
To: Customer Service customerservice@retroaudio.com
To Whom It May Concern:
I am interested in purchasing your F-900 portable audio device, but I have a few questions ______ 131. I purchase it. I tried ______ 132 on
your company’s site for the answers, but they were unavailable. While checking out the ______ 133 of the device, I couldn’t find anything
about waterproofing. ______ 134. I am looking for a device to accompany me on my outdoor runs, and I need it to be able to function in
wet or humid conditions.
Also, what is the full range of file types supported by this device? Your site mentions that it can support photos and videos as well. I have
a vast collection of videos that I like to watch while commuting. So, I would like to know which video files are compatible with this device.
Thank you and I look forward to your response.
131. until
except
before
prior to
The correct answer is: before
132. looked
look
looks
to look
The correct answer is: to look
133. units
specifications
locations
ranges
The correct answer is: specifications
134. Is this device still being sold in my region?

The waterproof sleeve falls off constantly.
The holes don’t seem to be large enough for my current headphone jack.
Will this device be able to withstand basic water contact, such as rain or a simple spill?
The correct answer is: Will this device be able to withstand basic water contact, such as rain or a simple spill?

To: Jasmine Linkletter jlinkletter@counciloffice.com
From: Patsy Sinclair p_sinclair@paperplus.net
Date: January 20
Subject: Recent Invoice
Dear Ms. Linkletter,
This e-mail is to notify you of an error contained in the last invoice ______ 135. on January 15th. We shipped the correct amount of A3
photocopy paper with your order: six packages as per your order. However, by mistake, we charged you for seven packages. ______ 136.
We sincerely ______ 137. for any inconvenience this may have caused. In addition, we will discount your next order by 10%.
We value your continued business and look forward ______ 138. you again in the near future.
Sincerely,
Patsy Sinclair
Customer Service Representative
135. to mail
mailing
mailed
will mail
The correct answer is: mailed
136. Usually we don’t extend this offer on such small orders.

Please let me know who is in charge of receiving deliveries.
The paper will be back in stock from next week.
We are sending you an updated copy of the invoice in this e-mail.
The correct answer is: We are sending you an updated copy of the invoice in this e-mail.
137. sorry
apologize
recognize
organize
The correct answer is: apologize
138. to serving
to serve
served
serving
The correct answer is: to serving
Questions 139 – 142 refer to the following advertisement:
Make Your Business Stand Out!

Are you looking for a way to make your business stand out on the street? Let Gecko Brothers Sign Studio help you ______ 139 your
message across.
We have over seventy years of experience ______ 140 the most captivating lighted and wooden signs around. We deal with signs of all
sizes from small ones that sit nicely outside your door to large ones that can be seen clearly from the road.
You’ll never have to worry about buying another sign. Our signs are ______ 141, built to last under even the harshest outdoor conditions.
We offer a fifteen-year warranty on any sign you purchase from us, though we know you won’t need it.
For this month only, we are offering a special deal on our sign design service. Let our team of experts come up with a beautiful sign for
your business. ______ 142. This offer is good for only this month, so don’t let it get away. Come sit down with a designer today and see
what we can do for you.
139. gotten
got
getting
get
The correct answer is: get
140. building
be built
build
built
The correct answer is: building
141. durable
duration
doable
demure
The correct answer is: durable
142. We’re offering our consulting service for 35% off.

It takes about two weeks to a month to create a sign.
Each designer has at least fifteen years’ experience in the field.
Sign up today for this membership.
The correct answer is: We’re offering our consulting service for 35% off.
Questions 143 – 146 refer to the following memo:

To: All Factory Personnel
From: Human Resources
Re: Safety Issues
It has recently been brought to our attention that many of our factory employees are not wearing proper footwear on the assembly line
nor certified headgear in the warehouse.
Effective immediately, all factory personnel are required ______ 143 to guidelines published in the company handbook. Copies are
available from your immediate supervisor, and a copy has been posted on the bulletin board in the company cafeteria.
All factory personnel must wear steel-toed shoes when working on the assembly line. ______ 144 you for some reason not have been
issued a pair, please contact your supervisor immediately.
Hard hats must also be worn in the warehouse. Compliance with these rules is ______ 145, without exception. ______ 146. In the event of
this, one vacation day will be deducted to cover this absence. Any questions may be directed to the human resources department.
Thank you.
143. adhered
adhering
adhere
to adhere
The correct answer is: to adhere
144. Should
When
Were
Had
The correct answer is: Should
145. mandatory
forced
basic
approved
The correct answer is: mandatory
146. Anyone caught not adhering to these rules will be asked to go home.
Each hat must have the owner’s name written inside.
Random spot inspections will be performed monthly.
Orders for the footwear will arrive on Friday.
The correct answer is: Anyone caught not adhering to these rules will be asked to go home.
PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements. Each text is
followed by several questions. Select the best answer for each question and mark the correct option.
Questions 147 – 148 refer to the following notice:
NOTICE
Dear Residents,
Due to the second annual Jog for Your Health event this coming Saturday, May 14th, both Elm and Cedar streets will be closed to traffic
from 6:00 a.m. to 9:00 p.m. Parking on both these streets during the times indicated is strictly prohibited. Violators will have their cars
ticketed and towed.
Any vehicles towed away during the parking ban can be retrieved from the police compound located on Old Highway Road, 9:00 a.m. to
6:00 p.m., Monday to Friday. Tickets can be paid at the main desk in the police station during regular business hours. Any inquiries should
be directed to the local police detachment.
The Smith Falls Town Council thanks you for your cooperation.
147. What is the purpose of the notice?

To request overdue ticket payments
To invite residents to a street party
To announce a special annual race
To announce a parking restriction
The correct answer is: To announce a parking restriction
148. What action must residents take?

Cooperate with the joggers in the race
Park their vehicles elsewhere
Drive their cars between 6 a.m. and 9 p.m.
Visit the police station during the week
The correct answer is: Park their vehicles elsewhere
Questions 149 – 150 refer to the following notice:
Learn to Save a Life

Mill Village Community Training Center
For the residents of Mill Village and surrounding areas, the Mill Village Community Training Center is offering two life-saving courses this
spring.
COURSE 1
Heart Saver CPR*
Description: Provides instruction in CPR and the relief of choking in both adults and children
Course Length: Two to three hours
COURSE 2
Life Saver First Aid
Description: Provides instruction on how to treat an injury or illness until professional help arrives on the scene
Course Length: Three and a half hours
Both courses are available to Mill Village and surrounding area residents 18 years and older. For further information, phone the center
Monday to Friday, 9 a.m. to 6 p.m., at 222-3535.
*CPR is the first aid treatment for a person who has collapsed, has no pulse, and has stopped breathing. It consists of attempts to restore
circulation of the blood and prevent death or brain damage due to lack of oxygen.
149. What is the main purpose of this notice?
To encourage participation in a course

To ask residents to perform first aid
To define the term CPR for the students
To give the center’s hours of operation
The correct answer is: To encourage participation in a course
150. Who is eligible to attend?
Adults only
Adults and children
Senior citizens only
Children only
The correct answer is: Adults only
Questions 151 – 152 refer to the following coupon:
Blossom’s Flowers
ANNUAL SPRING EVENT
In-Store Coupon
20% off when you spend $50 or more
This offer is valid from April 1 to April 30. Purchase must exceed the minimum required before tax and delivery charges. Not valid online.
Offer excludes special-order custom floral arrangements. Gift cards do not qualify toward the $50 purchase requirement. Coupon is good
for one-time use and must be presented at the time of purchase. No reproductions. Limited to one coupon per customer per transaction.
151. What is the coupon for?
A free item worth $50

A discount on a minimum purchase
A price cut on all store items
A sale to celebrate a store opening
The correct answer is: A discount on a minimum purchase
152. Which is true about the coupon?

It does not have a time limit.
It may be used to pay for delivery.
It can be used to purchase gift cards.
It cannot be used on the store website.
The correct answer is: It cannot be used on the store website.
Questions 153 – 154 refer to the following online chat:
Patrick Collins 4:45 p.m.

Hi, Kiko. Is Gail free now?
Kiko Abe 4:45 p.m.
She’s on a conference call. Is there something I can help you with?
She asked me to drop by her office today to report on how the convention went last week. She didn’t give a specific time, and every time
I tried, she was occupied or out of her office.
Kiko Abe 4:47 p.m.
Yeah, it’s been a busy day. Can you wait till about 5:30? I think she’ll be done by then.
Unfortunately, no. I have dinner plans, so I need to leave at 5. I guess I could send her an e-mail tonight instead.
Kiko Abe 4:48 p.m.
OK. Should I let Gail know you dropped by and that she’ll hear from you later?
If you don’t mind. Thanks.
153. Which is true about Patrick Collins?
He is participating in a conference call.

He plans to send an e-mail to Gail.
He will stay late to speak to Gail.
He is involved in planning a convention.
The correct answer is: He plans to send an e-mail to Gail.
154. At 4:49 p.m., what does Patrick Collins mean when he writes to Kiko Abe, “If you don’t mind”?
He wants her to pass along a message.

He is sorry for having bothered her.
He is about to make a request.
He would like her to get back to him.
The correct answer is: He wants her to pass along a message.
E-mail
To: Joshua Epps jepps@wmail.com
From: Everyday Fitness support@everydayfitness.com
Date: June 10
Subject: Welcome to Everyday Fitness
Dear Joshua,
Thank you for purchasing a six-month subscription to Everyday Fitness Basic. Your payment has been processed. For just $10 per month,
you now have unlimited streaming access to our 25 basic exercise programs, with new workout videos added every day. You can access
our workouts no matter where you are—on your smart TV, computer, phone, or tablet. And that’s not all.
Did you know that exercising with someone else can improve your chances of success? Research proves that committing to fitness
with a friend increases your motivation. Sign up a friend for Everyday Fitness Basic anytime, and you’ll both get one month for free.
Special Offer: 60% off our premium service! With Everyday Fitness Premium, you gain access to our entire workout archive.
That’s thousands of videos! The regular monthly price is $15, but if you purchase a one-year subscription now, you’ll get 60% off.
That’s a $180 value for just $72. Visit everydayfitness.com to register, and use the promotional code SUMMER. (Offer only available
until June 15.)
Thanks again, and congratulations on taking the first step toward a fitter, healthier life!
Everyday Fitness Online Team
155. What kind of product does Everyday Fitness sell?
Exercise equipment
Gym memberships
Workout advice
Online videos
The correct answer is: Online videos
156. How much has Joshua Epps paid?
$10
$180
$72
$60
The correct answer is: $60
157. How can a customer get a discount on the premium service?
By convincing a friend to sign up

By paying for a year in advance
By watching a promotional video
By sending an e-mail before June 15
The correct answer is: By paying for a year in advance
Questions 158 – 160 refer to the following information:
Pearl Fashions
Returns & Exchanges Policy
Pearl Fashions gladly accepts returns of unworn and unwashed items (with exceptions noted below) purchased either in-store or at
PearlFashions.com. Returns may be made in-store or by mail. To return an item by mail, carefully pack it in its original condition and
include the completed Return Form. [1]
For returns accompanied by a receipt and received within 45 days of the purchase date, you will be credited for the original purchase
price either in the original form of payment or as a merchandise exchange (in-store only). [2]Returns accompanied by a receipt made
more than 45 days after the purchase date will be credited for the item’s current selling price either in the form of store credit or as a
merchandise exchange (in-store only). [3]Returns NOT accompanied by a receipt will be credited for the item’s current selling price in the
form of a store credit. If an item was sold at a reduced price, it cannot be returned or exchanged.*[4]
*Reduced-price items have price tags ending in .88.
158. Which is true about the store’s policy?
All in-store refunds are given in cash.

Orders purchased online can be returned by mail or in-store.
Items that have been worn can be returned.
A receipt is needed to get an exchange.
The correct answer is: Orders purchased online can be returned by mail or in-store.
159. According to the policy, what cannot be returned?
An item without a receipt

An item bought more than 45 days ago
An item sold at a discount
An item purchased online
The correct answer is: An item sold at a discount
160. In which of the positions marked 1, 2, 3, and 4 does the following sentence best belong?
“You are responsible for paying the return postage.”
2
1
4
3
The correct answer is: 1
Questions 161 – 163 refer to the following article:
Halo Supermarkets to Build Hundreds of US Stores

On Wednesday, the international supermarket chain Halo revealed its intention to construct nearly 400 new stores across the United
States. This three-year, $2 billion expansion is expected to make the grocer a growing threat to the country’s top food retailers. Discount
chains like Halo are predicted to grow at several times the rate of traditional grocery chains—at least 8% a year through 2025, according
to recent research by the consulting firm Wilders & Co.
Because the company has never invested in large marketing campaigns, many American shoppers will be discovering the chain for the
first time. A Halo spokesman, Justin Cho, said that the company keeps prices down by carrying mostly store-brand goods rather than
famous brand names, and that Halo-brand goods have been improving.
“We’re confident that the quality of our products will start attracting a wider range of American customers,” Cho said. He added that the
younger generation is less loyal to big-name brands and thus more likely to try store brands. In a recent survey by Wilders & Co., a
majority of shoppers under 30 said they trust store brands and feel that they are a smart way to save money. The Halo expansion is also
expected to create about 10,000 new jobs.
161. What is the article about?
A new report by a consulting firm

A predicted growth in the grocery industry
A company’s plans to expand
A supermarket’s new marketing campaign
The correct answer is: A company’s plans to expand
162. What is stated about discount supermarkets?

They have a wide variety of brands.
They use aggressive marketing
They are expected to grow rapidly.
They are especially popular in the US.
The correct answer is: They are expected to grow rapidly.
163. What is implied about Halo?
It expects to attract young shoppers.
Its store-brand goods have become more expensive.
It will soon become the top US food retailer.
It receives many complaints about quality.
The correct answer is: It expects to attract young shoppers.
TO: Alec Wright alecwright@westnatbank.com

FROM: Mirror Inn manager@mirrorinn.com
DATE: July 18
SUBJECT: RE: August event
Dear Mr. Wright,

Thank you for choosing Mirror Inn for your corporate retreat. We’d be happy to accommodate you.
As I understand it, West National Bank would like to make use of Mirror Inn from August 31 to September 1. The bank must agree to
book a minimum of ten rooms and to provide advance notice of group meals, meetings, etc. Mirror Inn agrees to hold sufficient inventory
to accommodate the rooms reserved, and to provide space and food service for all scheduled group meals and other functions listed in
the contract.
For this event, we require a security deposit of $200, payable by check or money order by August 1. If for any reason we’re not able to
fulfill our part of the contract, this deposit will be fully refunded. But if the event is canceled by West National Bank, the deposit is non-
refundable. In addition, we require a damage deposit of $400, also payable by check or money order by August 1. This deposit can be
refunded up to three weeks after the event has been held and once Mirror Inn staff has inspected the property for any damage.
If these terms are acceptable, we will draw up a contract according to your specifications and send it to you for your signature ASAP.
Looking forward to hearing from you.
Regards,
Mark Schmidt
Manager, Mirror Inn
164. What is the purpose of the e-mail?
To hire the services of a bank

To specify the terms of an agreement
To make suggestions for an event
To agree on payment for damage
The correct answer is: To specify the terms of an agreement
165. What is indicated about the security deposit?
It must be paid on July 18.

It should be paid in cash
It is returned if Mirror Inn cancels.
It amounts to $400.
The correct answer is: It is returned if Mirror Inn cancels.
166. According to the e-mail, what is West National Bank NOT required to do?
Draft an official contract

Submit a damage deposit
Schedule group meals in advance
Reserve a certain number of rooms
The correct answer is: Draft an official contract
167. The word “functions” in paragraph 2, line 5, is closest in meaning to
plans
purposes
meetings
uses
The correct answer is: meetings
Questions 168 – 171 refer to the following article:
Bernard Jacques Speaks at Stanton University

The founder and CEO of the second-hand clothing website Renew.com appeared in front of a packed auditorium at Stanton University on
Tuesday evening. Bernard Jacques’s lecture, entitled “Five Essential Tips for Startups,” attracted an audience of approximately 300,
marking a promising start to this year’s Business Leader Lecture Series. The series is an annual event organized by Stanton University’s
College of Business. Each fall, achievers in the private and non-profit sectors are invited to discuss various topics with students, business
owners, and members of the community.
Jacques’s company, which sells second-hand designer clothing and accessories online, received $5 million in funding from investors late
last year. His talk focused on what he has learned as the founder of a successful Internet startup. One of Jacques’s most surprising pieces
of advice was to avoid relying on technologies such as video conferencing to communicate. While Internet meetings appear to save costs,
according to Jacques, there is no substitute for the old-fashioned business trip. “Direct interaction reduces the chances of
misunderstanding, helps build relationships, and speeds up the sharing of ideas,” he explained. Other topics covered in the talk included
how to hire the right people and how to build customer loyalty. Audience members participated in a thirty-minute Q and A session
following the lecture.
All Business Leader lectures are held on Tuesdays at 8:00 p.m. and are free and open to the public. Visit stantonu.edu/events for more
information.
168. What is the purpose of the article?
To announce a new university program

To profile a well-known businessperson
To report on a recent successful talk 
To advertise a future lecture series
The correct answer is: To report on a recent successful talk
169. What does Bernard Jacques think about video conferencing?
It is becoming less expensive.

It will continue to grow more popular.
It cannot replace face-to-face meetings. 
It is misunderstood by many people.
The correct answer is: It cannot replace face-to-face meetings.
170. What is stated about Bernard Jacques?
He invests in online startups.

He spent $5 million on his business.
He teaches at a university.
He runs an Internet store. 
The correct answer is: He runs an Internet store.
171. The word “covered” in paragraph 2, line 15, is closest in meaning to
protected
hidden
addressed 
finished
The correct answer is: addressed
Questions 172 – 175 refer to the following online chat:
Lana Weiss: 11:12 a.m.

Hi, guys. Did you read my e-mail about Smart Treats?
Ivan Orlov: 11:13 a.m.
Yep, and I agree with you. It’s a great product. We should put off the launch so we can plan it better. Why don’t we do it at the World Pet
Expo in November?
Russell James: 11:15 a.m.
I get what you’re both saying. But the boss specifically said she wanted to launch it next month in order to beat Hill’s Petcare to market.
Oh, that’s right. They’re supposed to be releasing a similar line of dog treats at the Expo. That’s the best way to do it, for maximum
publicity.
I know, but we’ll never get approval. I think we could persuade Cynthia to delay the launch for a few weeks, though.
That would help. We could arrange some in-store promotions, maybe a contest.
Sounds good. Lana, can you put together a proposal by tomorrow morning? I have a meeting with Cynthia at 9:30. I could present it then.
I’ll help. We can use the computer in the conference room.
OK, thanks! See you there in five minutes.
172. What type of business do the message writers most likely work for?
A snack company
A convention center
A pet food manufacturer 
A chain of pet stores
The correct answer is: A pet food manufacturer
173. At 11:15 a.m., what does Russell James imply when he writes, “I get what you’re both saying”?
He thinks they are repeating themselves.

He agrees with them entirely.
He believes they have made good points. 
He wants them to explain further.
The correct answer is: He believes they have made good points.
174. Why does the boss want to launch the product soon?
She made a promise to Hill’s Petcare.

A rival product is coming out.
The launch has already been announced.
It would coincide with the expo.
The correct answer is: A rival product is coming out.
175. What will Lana Weiss do next?
Give a presentation
Write an e-mail
Meet Ivan 
Speak to Cynthia
The correct answer is: Meet Ivan
Questions 176 – 180 refer to the following article and form:
Annual Run to Honor First Responders

The Fifth Annual Heroes’ 5K Run to honor the Ashland police and fire departments will be held on Sunday, July 15, at 11:00 a.m. The run is
organized by the Ashland Citizen’s Club, a non-profit that raises funds for various charities.
Victor Campos, the club’s current vice-president, founded the event five years ago and has been its chief organizer every year. Campos
says he was inspired to start the annual run by an experience he had as a child. “When I was 8, I watched firefighters put out a house fire
on my street,” he said. “I never forgot it.”
The event has grown from fifty participants in its first year to over 900 last year. As a result, space is limited, and advance registration will
be mandatory for the first time. The event also needs volunteers to work at the check-in tables and snack counters, as well as to help out
with other tasks.
To register as a runner or as a volunteer, go to ashlandclub.org/5k/register. It costs nothing to volunteer, but runners must pay a $10
registration fee. All proceeds from the event will go to the Foundation for First Responders, which helps provide training and equipment
to police and fire services around the country.
REGISTRATION FORM
Fifth Annual Heroes’ Run, July 15
Name: Maria Rubio

Age: 16
Sex: ☐ M ☑ F
Phone no.: 889-4012
E-mail address: mrubio@ymail.net
Category: ☐ Runner ☑ Volunteer
Runners: A $10 registration fee will be required on the day of the run. Please arrive no later than 10:30 a.m. Runners under age 16 must be
accompanied by a parent or guardian.
Volunteers: Please arrive no later than 9:30 a.m. on the day of the run. Check two preferred activities below. (We cannot guarantee your
preferences, but we will try!)
☑ Check-in table
☑ Snack counter (cashier)
☐ Distributing water
☑ Accepting/Recording donations
☐ Administering first aid (certification needed)
T-shirt size (choose one):
☐ XS ☑ S ☑ M ☐ L ☐ XL
(T-shirt is included in runner’s registration fee. Volunteers and spectators can purchase one for $5.)
176. What is the purpose of the article?
To report on an upcoming charity event 

To persuade people to volunteer
To praise local first responders
To profile a community leader
The correct answer is: To report on an upcoming charity event
177. What is stated about the run?
It did not previously require pre-registration. 

It was founded by police and firefighters.
It was not successful in past years.
It benefits the Ashland Citizen’s Club.
The correct answer is: It did not previously require pre-registration.
178. Which is true about Maria Rubio?
She must come with an adult

She does not have to pay for registration. 
She should arrive by 10:30.
She wants to take donations.
The correct answer is: She does not have to pay for registration.
179. Which task are volunteers NOT asked to do?

Publicize the event 
Provide medical help
Sell food
Give out water
The correct answer is: Publicize the event
180. Who receives a free T-shirt?
Runners 
Children
Volunteers
Spectators
The correct answer is: Runners
Questions 181 – 185 refer to the following e-mail and memo:
E-mail
To: Sidney Collins sidneycollins@systemsolutions.com
From: Laura Gill lgill@systemsolutions.com
Date: November 20
Subject: Bonus leave proposal
Hello, Sidney,
I appreciate your asking for my input on the proposals for employee recognition. Although I like all three ideas, my choice would be to
offer bonus leave. Judging from many casual conversations with staff members, I think that time off is a stronger incentive for most of
them than being able to telecommute one day a week. And although it’s not as powerful an incentive as a bonus in the form of money, it
would certainly be less costly for the company.
In any case, let me know when you’ve made your final decision, and I’ll draft a memo announcing the new policy to the department
heads.
Best regards,
Laura Gill, Human Resources Manager
MEMO
To: Department Heads
From: Laura Gill
Date: December 12
Subject: Special Bonus Leave
In order to show appreciation to our outstanding employees, management has decided to put into effect a new employee reward
program. Each year after the completion of performance evaluations, one staff member from each department will receive a special bonus
leave for excellent performance. The chosen employees will be awarded five additional days of paid annual leave. These special bonus
days, unlike regular annual leave, will remain available until used and may be carried forward indefinitely.
There will be a department head meeting on December 18 at 2:00 p.m. to discuss the results of this year’s evaluations and approve the list
of employees receiving the bonus. An announcement to the employees will follow the meeting. If you have any questions or comments,
please don’t hesitate to contact me.
181. What is the purpose of the e-mail?
To report on an employee concern
To offer to write a memo
To make a policy recommendation
To request additional time off 
The correct answer is: To make a policy recommendation
182. What does Laura Gill state about cash bonuses?
They are preferred by department heads.

They are impossible for the company to implement.
They are not a strong incentive for employees.
They are more expensive than extra time off. 
The correct answer is: They are more expensive than extra time off.
183. What is implied about Sidney Collins?
He agrees with Laura Gill’s opinion. 

He is Laura Gill’s subordinate.
He will receive extra leave.
He works in human resources.
The correct answer is: He agrees with Laura Gill’s opinion.
184. In the memo, the word “regular” in paragraph 1, line 5, is closest in meaning to
necessary
constant
frequent
usual 
The correct answer is: usual
185. Which is true about the bonus?
It will be given to multiple employees.

It involves unpaid time off. 
It has already been announced to the staff.
It must be used within a year.
The correct answer is: It will be given to multiple employees.
Questions 186-190 refer to the following web page and e-mails:
http://www.kensrepair.com
Ken's Computer Repair & Cleaning: Rates

Repair: During regular business hours (9 a.m. to 7 p.m.), we charge a flat rate of $50 per hour per computer for drop-off service, and $80
per hour per computer for on-site service. These prices do not include parts replaced. The turnaround for drop-off service is usually 24
hours, and most on-site repairs can be completed within an hour.
On-site Cleaning: We clean your computer inside and out using compressed air, and when we're done, we reconnect everything and
ensure that all of your accessories are working correctly. This is our pricing structure for on-site cleaning:
No. of PCs Price Cost per PC Total Cost

1 $75 $75.00 $75.00
No. of PCs Price Cost per PC Total Cost
2 $75 + (1 x $25) $50.00 $100.00
3 $75 + (2 x $25) $41.67 $125.00
4 $75 + (3 x $25) $37.50 $150.00
5 $75 + (4 x $25) $35.00 $175.00
Contact us at info@kensrepair.com or 56 745-2200.
E-mail
To: info@kensrepair.com
From: jenchang@ABCElectronics.com
Date: May 17
Subject: Cleaning and repair for office
Hello,
I found your website and am interested in hiring your services for my office. We have five computers that need cleaning and one that also
needs repair. I’m not sure what’s wrong with it, but it’s slow and keeps losing its Internet connection. (The problem might be easy to fix,
but our IT person is on vacation for the next two weeks and no one else here has any expertise in this area.)
I have a question about your rates. The site gives prices for business hours, but to avoid disrupting the workday, I’d prefer to have the
work done in the evening after 7 p.m. Is that possible, and can you tell me how much it would cost?
Thanks,
Jen Chang
TO: jenchang@ABCElectronics.com
FROM: info@kensrepair.com
DATE: May 17
SUBJECT: RE: Cleaning and repair for office
Dear Ms. Chang,

Thank you for your message and your interest in our services.
We’d be glad to visit your office in the evening. For cleaning, we charge the same rate during business hours and non-business hours.
However, we do charge extra for on-site repairs during non-business hours (after 7 p.m.): $100 per hour rather than $80. If that’s
acceptable to you, please let me know your preferred date and time.
I look forward to hearing from you.
Regards,
Ken Carter
Ken’s Computer Repair & Cleaning
186. Which is true about Ken’s Computer Repair & Cleaning?

It does not charge for parts.
It offers on-site repair service.
It usually takes a few days for repairs. 
It charges an hourly rate for cleaning.
The correct answer is: It offers on-site repair service.
187. What is the main purpose of Jen Chang’s e-mail?
To ask about a bill

To inquire about pricing
To get advice on a computer problem 
To cancel a visit
The correct answer is: To inquire about pricing
188. What does Jen Chang state about her coworkers?
Several of them need computer repairs. 

They know little about computers.
They do not work regular office hours.
Most of them are on vacation.
The correct answer is: They know little about computers.
189. How much will Jen Chang need to pay for computer cleaning?
$75.00
$175.00 
$35.00
$100.00
The correct answer is: $175.00
190. What does Ken Carter ask Jen Chang to do?
Specify the services she wants

Schedule an appointment
Pay her bill promptly 
Explain the problem with her computer
The correct answer is: Schedule an appointment
Questions 191-195 refer to the following advertisement, invoice, and e-mail:
ONLINE OFFICE INC.

Are you in the process of going into business for yourself? Online Office Inc. is here to help. Forget about renting expensive office space
and hiring employees. Instead, open a virtual office in a few easy steps.
With our Basic Office Program, your virtual office will be set up in no time at all. Our friendly, knowledgeable staff will answer your calls,
giving your business the professional image that it needs to shine in today’s competitive environment. The package includes a business
address, dedicated phone number, and mail-handling service, all for one low monthly fee of $29.95.
Do you need a website or logo designed? Our Plus Office Program includes all of the features of our Basic Office Program, plus website
and logo design.
To find out more, please visit our website at www.onlineoffice.com, or contact us at 909-444-5555 for a free, no-obligation assessment of
your business needs.
INVOICE
ONLINE OFFICE INC.
545 8th Avenue, Suite 4
BILL TO:
Lightfoot Music
231 Aspen Lane
Description:
Plus Office Program
Unit Price: $50.00/month
Quantity: 12
Total: $600.00
Description:
1 Additional Extension
Unit Price: $25.00/month
Quantity: 1
Total: $25.00
Subtotal: $625.00
Tax (5%): $31.25
TOTAL: $656.25
NOTE: Invoice is payable within thirty days of invoice date. Late payments are subject to a 15% late charge for every seven days that this
bill is past due. Payment can be made in cash or by check, credit card, or bank transfer. Please include invoice number on checks.
Bank information: Online Office Inc., East National Bank Account #: 71233099
E-mail
To: info@onlineoffice.com
From: Eric Lightfoot elightfoot@enet.com
Date: August 18
Re: Invoice
To whom it may concern:

I signed up for your Plus Office program about a month ago and have been pleased with your services so far. However, there’s an error
on the invoice that I received today by e-mail (see attached). It does not reflect the new customer discount that I was promised. When I
made the deal with your salesperson on the phone, she assured me that the first month would be free, but the invoice charges me for all
twelve months. Can I please get a new invoice reflecting the correction?
There’s one other issue, about next month’s invoice. I requested a second phone extension, to be renewed automatically every month
unless I cancel it. I’ve realized the extra extension is not necessary and would like to cancel it now. Could you please make sure I don’t get
charged for it next month?
Sincerely,
Eric Lightfoot
191. Who does the advertisement target?
Multinationals 
Large companies
Corner stores
Small businesses
The correct answer is: Small businesses
192. Which service is NOT mentioned by the advertiser?
A unique phone number

A mailing address
Website development
Bank account setup 
The correct answer is: Bank account setup
193. Which is true about the invoice?
It must be paid within seven days.

It is already past due.
It may be paid by check. 
It does not include tax.
The correct answer is: It may be paid by check.
194. What is stated in Eric Lightfoot’s e-mail?
He cannot pay what he owes.

He is dissatisfied with the company.
He ordered services by phone. 
He did not ask for an extra extension.
The correct answer is: He ordered services by phone.
195. According to the e-mail, what amount should be deducted from this month’s invoice?
$50.00 
$31.25
$25.00
$600.00
The correct answer is: $50.00
Questions 196-200 refer to the following information and e-mails:
FITNESS PLUS Membership Options
Price Access to all Fitness Plus locations 1 free personal training session Pool and spa access 1 free weekly class
3-Day Pass $0 ✔
Monthly $20 ✔ ✔
6-Month $90 ✔ ✔
Annual* $150 ✔ ✔ ✔
*After the first year, annual memberships can be renewed for $80.
All membership options require an initiation fee.
Sign up for our monthly e-mail newsletter at fitnessplus.com! Our newsletter provides great information for living healthier and getting
the most from your membership. By signing up, you can also get special offers and promotions.
TO: Bob Parsons bparsons@fitnessplus.com

FROM: Keith Bellow kbellow@inet.com
DATE: June 20
SUBJECT: Health Club Membership
Dear Bob,
I have just returned from a company training assignment in Denver. Prior to leaving on April 15th, I asked Julie to put a two-month freeze
on my annual club membership. She told me that she would take care of it that day. Imagine my surprise when I came into the club earlier
today to discover that Julie had been replaced, and her replacement, Karen, informed me that my membership had expired. She told me
that I’d have to pay $80 before I could use the facilities again.
I explained the situation to Karen, who tried to help, but she could not find anything in the files regarding my request. Could you please
clarify the situation with Karen and have my membership reinstated as quickly as possible?
Thank you for your prompt attention to this matter.

Keith
To: Keith Bellow kbellow@inet.com

From: Bob Parsons bparsons@fitnessplus.com
Date: June 21
Subject: Re: Health Club Membership
Dear Keith,
Please accept my apologies for the mix-up. I appreciate your understanding of Karen’s refusal to allow you to use the club without a valid
membership. She is still a trainee and is required to follow the rules unless an exception is authorized by a senior staff member. I have
now reinstated your membership with sixty bonus days.
We’ve made a few changes since you were last in. We are now offering kickboxing three nights a week, beginning at 7 p.m. for two hours.
There’s no extra charge to our existing clients.
Drop by the office the next time you’re in. We have a lot to catch up on.
We value your business here at Fitness Plus.
Regards,
Bob
196. Which is true about Fitness Plus?
Its yearly memberships include a class. 

It sends out a newsletter once a week.
It has only one location.
Its monthly members can use the spa.
The correct answer is: Its yearly memberships include a class.
197. What is the main purpose of Keith’s e-mail?
To reclaim his membership 

To praise the facilities
To cancel his membership
To confirm an agreement
The correct answer is: To reclaim his membership
198. Why did Keith ask for a two-month hold on his membership?
He could not pay his membership fees.

He was away on business for a while. 
He had an injury from playing sports.
He was on vacation for the summer.
The correct answer is: He was away on business for a while.
199. What was Bob’s response to Keith’s e-mail?
He invited Keith out to lunch to apologize.

He gave Keith two months’ free membership.
He fired the fitness club receptionist.
He resigned from his position at the gym. 
The correct answer is: He gave Keith two months’ free membership.
200. What is probably Bob’s position?
Trainee
Manager 
Junior instructor
Spokesperson
The correct answer is: Manager
Reading Test
Part 5
101. (C) biggest
102. (D) arranged
103. (C) either
104. (A) applicant
105. (B) agreement
106. (B) is believed
107. (D) refer
108. (C) timely
109. (A) has warned
110. (B) used
111. (A) to assemble
112. (A) its
113. (B) are
114. (C) by
115. (A) which
116. (D) prior to
117. (C) that
118. (C) preference
119. (B) be announced
120. (A) join
121. (D) much
122. (C) remotely
123. (D) as much as
124. (B) is opening
125. (A) is
126. (B) was
127. (C) that
128. (A) has been issued
129. (B) service
130. (D) pertaining to
Part 6
131. (C) before
132. (C) to look
133. (D) specifications
134. (A) Will this device be able to withstand basic water contact, such as rain or a simple spill?
135. (C) mailed
136. (D) We are sending you an updated copy of the invoice in this e-mail.
137. (B) apologize

138. (D) to serving
139. (A) get
140. (D) building
141. (B) durable
142. (B) We’re offering our consulting service for 35% off.
143. (D) to adhere
144. (A) Should
145. (D) mandatory
146. (C) Anyone caught not adhering to these rules will be asked to go home.
Part 7
147. (A) To announce a parking restriction
148. (B) Park their vehicles elsewhere
149. (A) To encourage participation in a course
150. (C) Adults only
151. (D) A discount on a minimum purchase
152. (A) It cannot be used on the store website.
153. (B) He plans to send an e-mail to Gail.
154. (C) He wants her to pass along a message.
155. (C) Online videos
156. (B) $60
157. (C) By paying for a year in advance
158. (D) Orders purchased online can be returned by mail or in-store.
159. (B) An item sold at a discount
160. (A) [1]
161. (C) A company’s plans to expand
162. (D) They are expected to grow rapidly.
163. (A) It expects to attract young shoppers.
164. (D) To specify the terms of an agreement
165. (D) It is returned if Mirror Inn cancels.
166. (A) Draft an official contract
167. (C) meetings
168. (D) To report on a recent successful talk
169. (C) It cannot replace face-to-face meetings.
170. (D) He runs an Internet store.
171. (A) addressed
172. (B) A pet food manufacturer
173. (D) He believes they have made good points.
174. (A) A rival product is coming out.
175. (B) Meet Ivan
176. (D) To report on an upcoming charity event
177. (B) It did not previously require pre-registration.
178. (D) She does not have to pay for registration.
179. (C) Publicize the event
180. (A) Runners
181. (A) To make a policy recommendation
182. (B) They are more expensive than extra time off.
183. (C) He agrees with Laura Gill’s opinion.
184. (B) usual

185. (C) It will be given to multiple employees.
186. (B) It offers on-site repair service.
187. (C) To inquire about pricing
188. (A) They know little about computers.
189. (D) $175.00
190. (B) Schedule an appointment
191. (A) Small businesses
192. (D) Bank account setup
193. (A) It may be paid by check.
194. (B) He ordered services by phone.
195. (C) $50.00
196. (C) Its yearly memberships include a class.
197. (C) To reclaim his membership
198. (C) He was away on business for a while.
199. (A) He gave Keith two months' free membership.
200. (D) Manager
◄ PRACTICE TEST_Listening
Chuyển tới...
Part 3 ►
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biggest bigger big as big

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128. None of the new interns ______ an employee badge yet.