1502es

Troubleshooting Guide
Solenoid Troubleshooting Guide

Internally & Externally Switched Solenoids
Push & Pull Type Solenoids
Manual 36541
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WARNING
Read this entire manual and all other publications pertaining to the work to be
performed before installing, operating, or servicing this equipment. Practice all
plant and safety instructions and precautions. Failure to follow instructions can
cause personal injury and/or property damage.
The engine, turbine, or other type of prime mover should be equipped with an
overspeed shutdown device to protect against runaway or damage to the prime
mover with possible personal injury, loss of life, or property damage.
The overspeed shutdown device must be totally independent of the prime mover
control system. An overtemperature or overpressure shutdown device may also be
needed for safety, as appropriate.
CAUTION
To prevent damage to a control system that uses an alternator or battery-charging
device, make sure the charging device is turned off before disconnecting the battery
from the system.
In systems where large inductive loads are switched on the DC power buss, surge
impulse energy will be present due to the switching. To address surge energy
affects on the control, appropriate suppression devices must be installed in the DC
power buss prior to the control’s power connection.
Electronic controls contain static-sensitive parts. Observe the following precautions

to prevent damage to these parts.
• Discharge body static before handling the control (with power to the control
turned off, contact a grounded surface and maintain contact while handling the
control).
• Avoid all plastic, vinyl, and Styrofoam (except antistatic versions) around
printed circuit boards.
• Do not touch the components or conductors on a printed circuit board with
your hands or with conductive devices.
IMPORTANT DEFINITIONS
WARNING—indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION—indicates a potentially hazardous situation which, if not avoided, could

result in damage to equipment.
NOTE—provides other helpful information that does not fall under the warning or
caution categories.
Revisions—Text changes are indicated by a black line alongside the text.
Woodward Governor Company reserves the right to update any portion of this publication at any time. Information
provided by Woodward Governor Company is believed to be correct and reliable. However, no responsibility is
assumed by Woodward Governor Company unless otherwise expressly undertaken.
© Woodward 2005
All Rights Reserved
Manual 36541 Solenoid Troubleshooting Guide
Contents
ELECTROSTATIC DISCHARGE AWARENESS .................................................. II

CHAPTER 1. GENERAL INFORMATION.......................................................... 1
Solenoid Operation .................................................................................................1
Single Coil Solenoid ........................................................................................1
Dual Coil Solenoid ..........................................................................................2
Three Methods for Turning Off the Pull Coil ...................................................3
Externally Switched Solenoid Terminations....................................................4
Pull vs. Push Solenoids ..........................................................................................5
Energized-to-Run vs. Energized-to-Stop Applications............................................5
Shutdown vs. Throttle (Choke) Applications...........................................................6
Coil Protection ........................................................................................................6
CHAPTER 2. BASIC TROUBLESHOOTING ...................................................... 7
General Guidelines .................................................................................................7
Troubleshooting Techniques ..................................................................................7
Safety Precautions..................................................................................................8
Solenoid Troubleshooting Process .........................................................................8
Identifying Solenoid Type........................................................................................9
Part Number Descriptor........................................................................................10
CHAPTER 3. DETAILED TROUBLESHOOTING .............................................. 11
Preliminary Check.................................................................................................11
Power to the Solenoid...........................................................................................11
Wiring to the “S” Terminal of Starter.....................................................................12
Solenoid Coil Resistance Check...........................................................................13
Table 1A. Coil Resistance Externally Switched Solenoids ...........................14
Table 1B. Coil Resistance Internally Switched Solenoids.............................15
Solenoid Operation on the Engine or Application .................................................16
Table 2. Solenoid Operation of the Engine ...................................................16
Table 3. “NO START” ...................................................................................17
Table 4. “NO RUN” .......................................................................................17
Table 5. “NO SHUTDOWN”..........................................................................17
Solenoid Voltage Check .......................................................................................18
Table 6. Solenoid Voltage.............................................................................19
Solenoid Linkage Adjustment ...............................................................................20
Table 7. Linkage Adjustment ........................................................................21
Overload Protection ..............................................................................................22
Solenoid Bench Testing........................................................................................22
CHAPTER 4. SERVICE OPTIONS ................................................................ 23
Product Service Options .......................................................................................23
Returning Equipment for Repair ...........................................................................24
Replacement Parts ...............................................................................................25
How to Contact Woodward...................................................................................25
Engineering Services............................................................................................26
Technical Assistance............................................................................................27
Woodward i
Solenoid Troubleshooting Guide Manual 36541
Electrostatic Discharge Awareness

All electronic equipment is static-sensitive, some components more than others.
To protect these components from static damage, you must take special
precautions to minimize or eliminate electrostatic discharges.
Follow these precautions when working with or near the control.
1. Before doing maintenance on the electronic control, discharge the static

electricity on your body to ground by touching and holding a grounded metal
object (pipes, cabinets, equipment, etc.).
2. Avoid the build-up of static electricity on your body by not wearing clothing
made of synthetic materials. Wear cotton or cotton-blend materials as much
as possible because these do not store static electric charges as much as
synthetics.
3. Keep plastic, vinyl, and Styrofoam materials (such as plastic or Styrofoam

cups, cup holders, cigarette packages, cellophane wrappers, vinyl books or
folders, plastic bottles, and plastic ash trays) away from the control, the
modules, and the work area as much as possible.
4. Do not remove the printed circuit board (PCB) from the control cabinet
unless absolutely necessary. If you must remove the PCB from the control
cabinet, follow these precautions:
• Do not touch any part of the PCB except the edges.
• Do not touch the electrical conductors, the connectors, or the

components with conductive devices or with your hands.
• When replacing a PCB, keep the new PCB in the plastic antistatic
protective bag it comes in until you are ready to install it. Immediately
after removing the old PCB from the control cabinet, place it in the
antistatic protective bag.
CAUTION
To prevent damage to electronic components caused by improper
handling, read and observe the precautions in Woodward manual
82715, Guide for Handling and Protection of Electronic Controls,
Printed Circuit Boards, and Modules.
ii Woodward
Chapter 1.
General Information
Solenoid Operation
Single Coil Solenoid
A solenoid is a device that converts electrical energy into mechanical force. The
basic single coil solenoid is made of a free moving steel plunger that sits within a
wound coil of copper wire. When electric current is introduced, a magnetic field
forms which draws the plunger in. The exposed end of the plunger can be attached
to equipment, and when the solenoid is activated, the plunger will move to open,
close, turn on or turn off that equipment.
Solenoids are configured in many ways for different applications and operating
characteristics. In most automotive applications, solenoids are used for operating
engine run/stop levers, throttle control levers, chokes, valves, and clutches and to
protect expensive diesel equipment from overspeed, low lube pressure, and high
temperature.
Figure 1 shows the various parts of a basic single coil solenoid.
Figure 1. Basic Single Coil Solenoid
Woodward 1
Dual Coil Solenoid
The dual coil solenoid offers high actuation force in a small package compared to a
single coil solenoid. This type of solenoid uses two separate coil windings to allow
the solenoid to be held energized for longer periods. The first wound coil (pull coil)
operates at a high current level to provide maximum pull or push. The second
wound coil (hold coil) simply holds the plunger in after it has completed its stroke
and “bottomed out.”
Since the current required to hold the plunger is low (typically 1.2 amps), the hold
coil can be energized continuously without overheating. This unique design results in
a highly efficient and compact solenoid approximately one-half the size of a
comparable single coil unit.
Figure 2. Components of a Dual Coil Solenoid
2 Woodward
Three Methods for Turning Off the Pull Coil
After energizing and pulling in the plunger, the pull coil in a dual coil solenoid must
be turned off as soon as possible to prevent overheating. The three basic methods
for switching off the pull coil are discussed below.
EXTERNAL SWITCHING
The externally switched (3-wire)
solenoid is used in applications
where an operator/driver
manually turns a key switch
that temporarily energizes the
pull coil to pull in the plunger.
The most popular application is
for start-stop control of engines
in trucks and mobile equipment
where moisture, dirt, dust, and
high vibration are present. The
sealed 3-wire solenoid is well
suited for these harsh
conditions.
EXTERNAL SWITCHING WITH TIMER MODULE

With the addition of a Woodward
pull coil timer module, the
externally switched (3-wire)
solenoid can be used not only in
operator/driver controlled
vehicles, but also in unattended
equipment, throttle, and choke
controls. The timer ensures that
the pull coil is turned off within
approximately 1-1/2 seconds
after energizing, which prevents
overheating of the coil in
situations such as abusive
overcranking of an engine.
INTERNAL SWITCHING
The internally switched solenoid
utilizes a mechanical double
contact switch, mounted on the
rear of the solenoid, to turn off
the pull coil. Best suited for
applications such as standby
generator sets or other
applications where vibration,
dirt, moisture, and excessive
cycling are not present.
Woodward 3
Externally Switched Solenoid Terminations

Externally switched solenoids are available with the standard leads termination.
They are also available with switch caps and either screw or blade type terminals.
See Figure 3.
1. Pigtail (leaded) termination: designed for leads to be fitted to a connector

2. Switch cap with spade type terminals: designed for harness leads to be
connected without soldering
3. Switch cap with screw type terminals: designed for harness leads to be be
screwed on
Figure 3. Terminations on Externally Switched Solenoids
4 Woodward
Pull vs. Push Solenoids

Solenoids can be pull type or push type. In a pull type solenoid, which is the more
common type, when the solenoid is energized the plunger pulls in towards the
solenoid. Pull type solenoids can be internally or externally switched.
In a push type solenoid, when the solenoid is energized the plunger pushes out
away from the solenoid. All push type solenoids are externally switched.
Both pull and push type solenoids are constructed in a similar manner and operate
on the same principle. It is usually the application, mounting considerations, and
direction of plunger motion needed that determine what type of solenoid will be
used.
Figure 4. Pull and Push Type Solenoids
Energized-to-Run vs. Energized-to-Stop Applications

Solenoids can be used in both Energized-to-Run (ETR) and Energized-to-Stop
(ETS) Applications.
In Energized-to-Run applications, which are more common, the equipment is turned

on when the solenoid is energized.
In Energized-to-Stop applications the equipment is turned off when the solenoid is

energized. For example, in marine applications, it is desirable to keep the engine
running at all times while at sea. Therefore, the engine fuel control lever is held in
the run position. To stop the engine, a solenoid is energized long enough to stop fuel
completely and shut the engine off. When de-energized, the solenoid returns the
lever to its minimum fuel lever for the next engine start.
In ETR applications, the solenoid is on continuously and therefore the ES solenoid

requires some form of coil protection such as a Coil Commander unit to protect from
engine over cranking. In ETS operation, since the application is being turned off, the
need for protection is minimum.
Woodward 5
Shutdown vs. Throttle (Choke) Applications

Shutdown applications control via the fuel shutoff lever. The lever controls fuel flow
to the engine or application. Usually a relay in the engine start system switches from
the pull coil to the hold coil. However, over cranking by the operator can burn out the
solenoid and therefore including a timing device is preferred as a safety measure.
Throttle (Choke) applications use a solenoid to increase the amount of fuel going to
the engine. It pushes or pulls the throttle control lever to a preset position. With an
externally switched solenoid, a timing device (such as a Coil Commander) to switch
from the pull coil to the hold coil is needed to limit the pull coil on time. As an
alternative, an internally switched solenoid can also be used.
Shutdown solenoids are prone to failure because of over cranking by the operator,
resulting in overheating, while throttle solenoids are prone to failure because of likely
problems in the system.
Coil Protection
In an internally switched dual coil solenoid, the pull coil is energized at the same
time as the hold coil, with the key switch in the “Run” position. The plunger switches
off the pull coil when it bottoms out, provided there is enough voltage and the
linkage is adjusted correctly.
In an externally switched dual coil solenoid, the hold coil is designed to be energized
continuously with the key switch in the “Run” position. There is little or no danger of
the hold coil failing.
The pull coil is designed to be energized for a short time during engine cranking with
the key switch in the “Start” position. Thus, the pull coil current is considerably
higher (30-50 amps depending on the model) than that of the hold coil.
Energizing the pull coil causes a significant rise in the internal temperature of the
solenoid. Burnout of the coil can occur with excessive engine cranking. Therefore,
the pull coil must be turned off, as soon as possible, after pulling the plunger to the
“bottomed out” position.
For both internally switched and externally switched solenoids, it is recommended

that engine cranking be limited to three 30-second attempts with a cool-down period
of two minutes (120 seconds) between each cranking attempt. After three cranking
attempts (total elapsed time of 5½ minutes), the solenoid must be allowed to cool
down to ambient temperature before making further cranking attempts.
6 Woodward
Chapter 2.
Basic Troubleshooting
General Guidelines
Any troubleshooting process involves the following steps:
• Reviewing customer complaint to understand the problem.

• Analyzing information and symptoms to determine probable cause.
• Taking appropriate corrective action to fix the problem.
This section contains some basic troubleshooting instructions. Chapter 3 contains

detailed step-step instructions for diagnosing and troubleshooting solenoid related
problems.
Tools and Equipment

The use of a digital multimeter is recommended for troubleshooting. Other tools
usually found in a mechanic’s tool box should be sufficient for most repairs.
• Wire cutters/strippers
• Screwdrivers
• Adjustable wrenches
• Soldering iron
The following parts are not essential but may be needed:
• Tie wraps
• Electrical tape
• Wire
• Crimp-ons
Troubleshooting Techniques
In order to efficiently troubleshoot a system or a piece of equipment, it is important
to take a systematic, step-by-step approach to narrow and identify the probable
cause of the problem. Troubleshooting is a process in which “trail fixing” should not
be attempted.
Many times troubleshooting is a matter of finding out what is “not wrong” with the
system. Therefore, begin with the most obvious and proceed step-by-step in an
orderly fashion.
Be aware that when several items of equipment are connected together it is not
easy to pinpoint the one item that is faulty. Also be aware that in many cases, the
problem may be that the operator is not using the equipment properly or that there is
some misadjustment.
Woodward 7
Approach each situation using the following precautions:
• Understand the problem.

• Check the symptoms to determine probable cause.
• Take appropriate action to fix the problem.
Once the repairs are completed, test to see if the equipment is functioning normally.
If not, look for other probable causes and take corrective action until the system is
returned to service.
Safety Precautions
Nothing is more important than safety. The simple rule of safety is that if you think
safety is for the other person; let the job be, too. Keep in mind that beside yourself,
you are also responsible for the safety of everyone around you.
• Information provided in this guide is intended for use by qualified technicians.

Attempting repairs without the proper training, tools and equipment can result in
personal injury and/or property damage.
• Some of the procedures described in this guide require the use of specialized
tools or equipment. Make sure the proper tools or equipment are available
before attempting repairs.
• Be aware of the work environment (rotating equipment and hazardous exhaust

fumes etc). Be sure protective shields are in place and the work area is properly
ventilated.
• Wear eye and ear protection when needed. Wear protective shoes as required
by job conditions.
• Be aware of high voltages and take adequate precautions to avoid getting

shocked.
• When you need to replace parts, use only the recommended replacement parts.
Do not use parts of inferior quality.
• Observe all cautionary notices to reduce or avoid the risk of personal injury or
equipment damage.
• Work carefully around machinery that is in operation.
Solenoid Troubleshooting Process

Solenoid troubleshooting can be approached in a couple of ways:
1. You can decide to remove the solenoid from the installation and bench test it
first. After making sure the solenoid is working, you can re-install the solenoid
and test it on the application.
OR
2. You can test the solenoid while still installed on the application and remove it for
bench testing only after eliminating other possible sources of trouble.
8 Woodward
Which approach should be followed?
Both approaches are equally valid and it is generally at the technician’s discretion to
determine the best possible approach to use for each specific situation.
In some instances, one approach may be more practical than the other. For
example, if the solenoid is especially difficult to remove and re-install, it may be
better to investigate all possible engine related causes before removing the solenoid
for bench testing.
At other times, especially from the solenoid manufacturer’s perspective, it may make
more sense to bench test the solenoid first and eliminate it as the source of the
problem before investigating other causes.
Getting Started
Before beginning the actual troubleshooting, complete the following:
1. Identify and learn about the type of engine or application on which the solenoid
is installed (consult with the customer).
2. Identify the type of solenoid being used. Refer to Safety Precautions section.
Refer to Chapter 3 to begin step-by-step testing and troubleshooting.
Identifying Solenoid Type

It is important to correctly identify the type of solenoid unit you have. This can help
during troubleshooting and when communicating with the factory about a problem.
The label on the solenoid contains a model number descriptor and a part number
descriptor. The part number descriptor specifies the type of features the solenoid
has.
Figure 5. Woodward Solenoid Label
Woodward 9
Part Number Descriptor

Below is an explanation of a part number descriptor found on a typical solenoid.
Example: Part Number 12A2U1B1S1A
Reading from left to right:
12 Indicates volts: a solenoid can be 12 Vdc or 24 Vdc
A indicates the mounting style

A = Flanged
B = Threaded
C = Based
2 Indicates plunger type

2 = Ext. Thread 1/4-28
3 = Ext. Thread M-6
6 = Int. Thread 1/4-28
7 = Int. Thread M-6
U Indicates grounding
G = Grounded
U = Ungrounded
1 Indicates termination type

1 = Screw
2 = Spade
C = Connector
L = 3 Wire Leads
B1 Indicates boot type

B1 = Constant Volume
B2 = Bellows
S1 Indicates return spring forces

Consult the factory for ratings
A Indicates special options

A = Aux Terminal
C = Conduct Cover
CC = Coil Commander
Consult the factory for additional information or explanation.
10 Woodward
Chapter 3.
Detailed Troubleshooting
Preliminary Check
The purpose of this check is to do a quick visual scan of the setup and look for
some obvious damage or problem. Frequently, such an inspection can save a
technician valuable time and effort.
1. Check for broken parts. Inspect the rubber boot. A torn boot can allow dirt to
enter and increase the drag or friction on the plunger.
2. Check for blown fuse, broken wires or loose connections. Check for burned
out solenoid coil—usually evident by pungent odor.
3. Check the solenoid mounting. Look for loose mounting screws that can
cause misalignment, resulting in reduced solenoid force.
4. Check the location. Although the solenoid is designed to operate in harsh

environments, locations with excessive heat buildup, constant exposure to
liquid and particulate contaminants can effect the solenoid operation.
Power to the Solenoid

1. Disconnect the solenoid from the linkage and the control lever. Apply power
and see if the solenoid pulls in. If the solenoid pulls in, it is getting power to
operate.
2. If the solenoid does not pull in, check voltage at the connector and confirm
at least 10 Vdc is being delivered to a 12 Vdc system and 20 Vdc to a
24 Vdc system. This is the minimum acceptable voltage.
3. If the voltage reading is not acceptable, check the wiring harness and make
sure battery voltage at the battery posts is within manufacturer’s
specifications. Replace battery if needed.
4. If the voltage readings are acceptable, but the solenoid does not pull in,
prepare to remove the solenoid from the application and test it on the
bench.
Woodward 11
Wiring to the “S” Terminal of Starter
WARNING
Make sure the solenoid is NOT wired to the “S” terminal of the starter.
Wiring the solenoid to the “S” terminal of the starter or to the relay
that is connected to the “S” terminal will VOID the manufacturer’s
warranty for the solenoid.
Perform the following test to determine if the pull coil is incorrectly wired to the “S” terminal
of the starter.
1. Turn the ignition switch to the OFF position.

2. Disconnect the solenoid electrical connector from the OEM wiring harness.
3. Locate the pin on the OEM side of the connector that is opposite the white
wire (pull coil) of the solenoid side of the connector. Place one lead of the
multimeter on this pin.
4. Place the other lead of the multimeter on the “S” terminal of the starter.
5. Measure the resistance between these two points. The resistance should be
infinite (open circuit) if the solenoid is wired correctly.
If the resistance is not infinite, the solenoid is incorrectly wired to the “S”
terminal of the starter. Re-wire the solenoid correctly. (Refer to the
publication SE-3024 for recommended wiring schemes).
Figure 6. Connection to the “S” Terminal is Not Recommended.
12 Woodward
Solenoid Coil Resistance Check

1. Make sure the solenoid is at room temperature (70°F / 21°C) before checking
the resistance.
2. Disconnect solenoid electrical connector from the wiring harness connector
if solenoid is installed on the application.
3. Use an ohmmeter capable of measuring at least tenths of ohms or better.
“Zero” adjust the meter before measuring.
4. For internally switched solenoids, pull the plunger all the way out and then
check the reading between positive and negative terminals for pull coil
resistance. Now, manually move the plunger all the way in to activate the
internal switch. Hold the plunger in this position and check the reading again
between the positive and negative terminals to obtain hold coil resistance.
5. For externally switched solenoids, pull coil resistance is read between White
and Black wires and hold coil resistance is read between Red and Black
wires. For externally switched solenoids with switch caps and screw or
blade type terminals, use the label to identify and measure the pull coil and
hold coil resistance.
6. Refer to the coil resistance chart (1A or 1B) for the correct values.
NOTE
Some specially manufactured solenoid units may not follow
the general wire color scheme presented here.
Figure 7. An Ohmmeter to Measure Resistance is Recommended.
Woodward 13
Table 1A. Coil Resistance

Externally Switched Solenoids
Measurement Range
Model Pull Coil Resistance Hold Coil Resistance
No. Voltage (White/Black Wire) (Red/Black Wire)
12 0.308-0.376 14.365-14.655
1502ES
24 1.280-1.255 48.897-59.763
1503ES 12 0.348-0.426 13.45-16.43
12 0.232-0.284 9.819-12.001
1751ES
24 0.878-1.073 46.548-56.892
1751ES/ 12 0.232-0.284 9.82-12.00
1756ES 24 0.878-1.073 46.55-56.89
1752ES 12 0.195-0.239 10.04-12.27
1755ES 24 0.735-0.899 37.22-45.49
1753ES/ 12 0.324-0.396 12.97-15.85
1757ES 24 1.208-1.477 54.73-66.89
12 0.248-0.302 17.48-21.36
2001ES 24 0.936-1.144 71.03-86.79
SB-2776-12 0.240-0.294 16.77-20.49
12 0.179-0.219 13.33-16.29
2003ES
24 0.577-0.706 48.78-59.62
12 0.175-0.213 12.75-15.59
2003ES
24 0.554-0.678 46.76-57.15
12 0.175-0.213 12.75-15.58
2003ES 24 0.554-0.678 46.76-57.15
24 0.895-1.093 35.76-43.70
12 0.221-0.258 5.761-7.041
2370ES
24 0.798-0.976 21.08-25.76
14 Woodward
Table 1B. Coil Resistance

Internally Switched Solenoids
Measurement Range Between

Pos (+) and Neg (-) Terminals
Model
Voltage Pull Coil Resistance Hold Coil Resistance
No.
12 0.359-0.438 15.28-18.67
24 1.350-1.650 89.10-108.90
1502 32 2.466-3.014 145.35-177.65
48 4.563-5.577 359.73-439.67
64 7.884-9.636 394.65-482.35
12 0.261-0.319 14.13-17.27
1504 24 0.977-1.193 58.90-71.98
36 2.430-2.970 114.12-139.48
12 0.232-0.284 9.82-12.00
1751 24 0.878-1.073 46.55-56.89
36 6.363-7.777 226.26-276.54
12 0.324-0.396 12.97-15.85
1753 24 1.208-1.477 54.72-66.89
64 8.730-10.670 296.10-361.40
12 0.195-0.239 10.04-12.27
1755
24 0.754-0.922 47.94-58.60
12 0.248-0.303 17.48-21.36
2001
24 0.936-1.144 71.01-86.81
12 0.179-0.219 13.33-16.29
2003
24 0.577-0.706 48.78-59.62
12 0.185-0.227 6.50-7.94
24 0.703-0.859 37.27-45.55
24 0.496-0.606 18.90-23.10
2370
12 0.185-0.227 6.50-7.94
24 0.703-0.850 37.27-45.55
24 0.358-0.438 23.98-19.62
Woodward 15
Solenoid Operation on the Engine or Application

The procedure outlined below refers to shutdown applications that are the most
common solenoid applications. For other type of applications, use the installed
switching mechanism (relay, switch, etc.) to energize and de-energize the solenoid.
Use Table 2 below to observe solenoid operation on the engine and follow the
suggested course of action.
Table 2. Solenoid Operation of the Engine
Step Condition Corrective Action

1 With one person at the key If the solenoid does not pull in (engine
switch and one person watching will crank but not start), go to the “NO
the solenoid, inspect the START” Table 3.
shutdown system during several If the solenoid pulls in but will not hold
cycles of the ignition switch. in (engine stops with the key in run
position), go to the “NO RUN” Table 4.
Check for complete shutoff If the solenoid pulls in but does not
lever travel, from stop to run return to the shutdown position when
position. switched off (engine will not shut-off),
go to the “NO SHUTDOWN” Table 5.
If the solenoid pulls in and operates
normally but the engine will not start,
the problem is probably application
related.
a) Check fuel, pump and injectors
b) Check air cleaner and filter
c) Check switches and system
grounds
d) Check relays (at least 60 A)
e) Refer to the OEM manual
NOTE
Remember to limit cranking to three 30-second attempts with a cool-
down period of two minutes (120 seconds) between each cranking
attempt. After three cranking attempts, the solenoid must be allowed
to cool down to ambient temperature (5½ minutes total elapsed
time) before any further attempts are made.
16 Woodward
Table 3. “NO START”

(Solenoid does not pull in)
Step Condition/Action
1 Measure solenoid pull coil voltage (refer to Solenoid Voltage Check
section).
If voltage is in range, refer to Step 2.
If voltage is out-of-range, bench test the solenoid (refer to Solenoid
Bench Testing section).
2 Check linkage assembly for correct length and/or binding. Adjust linkage
if needed (refer to Solenoid Linkage Adjustment section).
If the linkage checks OK, bench test the solenoid (refer to Solenoid
Table 4. “NO RUN”

(Solenoid pulls in but will not hold in)
1 Measure the hold coil voltage (refer to Solenoid Voltage Check section).
If voltage is out-of-range, bench test the solenoid (refer to Solenoid
Table 5. “NO SHUTDOWN”

(Solenoid pulls in but does not return to shutdown)
1 Measure the hold coil voltage with the ignition switch in the OFF position.
If voltage is out-of-range, test the solenoid (refer to Solenoid Bench
Testing section).
NOTE: Be aware that there can be non-solenoid related causes for this
condition such as alternator circuit feeding back through the hold coil or
OEM wiring problem.
Woodward 17
Solenoid Voltage Check

Improper voltage affects the solenoid’s work output. Low voltage reduces the work
output. When the voltage is excessive, it overheats the solenoid and destroys the
insulation on the coil and burns out the solenoid. Use Table 6 to check if the
solenoid is getting proper voltage.
The solenoid must remain in-circuit (connected to the wiring harness) when
checking the voltage. For externally switched solenoids, you can make a jumper
harness with mating connectors (as shown in Figure 8) to check the voltage while
keeping the solenoid connected to the wiring harness. For internally switched
solenoids, use the positive (+) and negative (-) terminals to check the voltage.
For externally switched solenoids, the typical wiring scheme is as follows:
Solenoid Wire Marking Solenoid Wire Color

Hold Red
Pull White
Common Black
NOTE
Some specially manufactured solenoid units may not follow
the general wire color scheme presented above.
Figure 8. Jumper Harness
18 Woodward
Table 6. Solenoid Voltage
Step Action Response

Attach the clips of a voltmeter to The voltage must be a
1 the Pull and Common wires in minimum of 75% of rated
Check pull- the harness. Hold the run/stop voltage.
in voltage lever in the stop position. Turn
available to the key Switch to “Start” and If the voltage is below these
solenoid crank the engine for a few values (10 Vdc for 12 Vdc units
during seconds until you get a steady and 20 Vdc for 24 Vdc units),
cranking reading on the meter. the solenoid may not pull in.
Attach the clips of a voltmeter to The voltage must be a
the Hold and Common wires in minimum of 75% of rated
2 the harness. Hold the run/stop voltage.
Check the lever in the stop position. Turn
hold-in the Key Switch to “Start” and If the voltage is below these
voltage crank the engine for a few values (10 Vdc for 12 Vdc units
available to seconds until you get a steady and 20 Vdc for 24 Vdc units),
the solenoid reading on the meter. the plunger will not hold in at
during the moment cranking stops
cranking and the Key Switch is released
to the “Run/On” position.
Attach the clips of a voltmeter to The voltage must not be below,
3 the Hold and Common wires in and must remain at, a
Check the the harness. Turn the Key minimum of 75% of rated
hold-in Switch to “Run/On” and check voltage.
voltage the voltage. Check continuity
available to between the “Start” and “On” If the voltage is below these
the solenoid positions on the key switch. values (10 Vdc for 12 Vdc units
when NOT and 20 Vdc for 24 Vdc units),
cranking the plunger will not hold in.
Attach the clips of a multimeter There should NOT be any
4 to the Pull and Common wires in voltage because the Pull-in coil
Check the the harness and check the is only energized when the Key
voltage voltage. Switch is in the “Start” position.
between the
Pull and If there is a voltage reading,
Common disconnect the solenoid to
wires when prevent burn-out. Inspect
NOT application wiring to locate the
problem.
cranking
NOTE
Remember to limit cranking to three 30-second attempts with a
cool-down period of two minutes (120 seconds) between each
cranking attempt. After three cranking attempts, the solenoid must
be allowed to cool down to ambient temperature (5½ minutes total
elapsed time) before any further attempts are made.
Woodward 19
Solenoid Linkage Adjustment

The solenoid linkage connects the solenoid plunger shaft to the engine control lever.
The linkage must have minimal friction, binding and backlash in order to assure
accurate, responsive performance of the application. The setting of the linkage is
critical to both the solenoid operation and to the performance of the application.
The linkage consists of rotating joints, fastening hardware, and, where required, a
control lever. Figure 9 displays various parts of a typical linkage.
Linkage Adjustment
A misaligned linkage may not allow the plunger to bottom out. Failure to “bottom out”
will cause an internally switched solenoid to burn out and an externally switch
solenoid to “drop out”.
Figure 9. Solenoid with Connecting Rod
20 Woodward
Table 7. Linkage Adjustment

Step Action
1 Examine the linkage and look for signs of corrosion, rust, oil and dirt, all of
which can contribute to unacceptable performance of the solenoid. Make
sure linkage moves freely without binding. If the linkage feels tight, check
for bent linkage, misaligned bracket, improper spring on control lever,
swivel head hitting control lever, etc. Loosen linkage as needed.
The linkage and the plunger must all move freely with your fingers.
2 Turn the Key Switch to “Run/On” position.

NOTE: Take precautions during these checks to prevent pull coil burnout.
For internally switched solenoids, manually push the linkage all the way in.
The plunger should hold in place. If the plunger does not hold in, measure
resistance across the positive and negative terminals. The reading should
match the hold coil resistance listed in the Solenoid Coil Resistance
Check section. If the reading is not correct, the plunger is not activating
the internal switch and linkage adjustment is too short. Adjust linkage until
the plunger holds in.
For externally switched solenoids, manually push the linkage as far as it
will go. The plunger should hold in place. If the plunger does not hold in,
linkage adjustment is too short (for push type solenoids the linkage
adjustment is too long). Adjust linkage until the plunger holds in.
3 Manually move linkage from shutdown to maximum fuel, ensuring

solenoid spring will return linkage to shut down position and full travel of
linkage is smooth, uninhibited, and does not exceed specified stroke.
4 When a connecting rod is used, the stroke is adjusted by turning the rod
on its threads and locking the rod in place with a lockwasher and nut. The
solenoid should be energized during this adjustment. Use this procedure
with ES solenoids only if the linkage length is incorrect.
5 When bead chain or cable is used, the solenoid should be energized and
the bead chain or cable length adjusted to give the desired lever position.
Plunger travel must be checked, especially when a bead chain or cable is
used in a connecting device. The plunger travel must be limited to the
solenoid’s rated stroke when it is de-energized. An “L” bracket can be
used to limit the plunger travel.
Woodward 21
Overload Protection
Internally Switched Solenoids
Woodward recommends using an overload device to protect solenoids from
permanent overload damage. Since customers can choose from a number of
devices available on the market (for example; circuit breakers), specific
troubleshooting procedures cannot be outlined here.
Externally Switched Solenoids

®
Woodward recommends using a timer device such as a Coil Commander to
protect solenoids from permanent damage. Coil Commanders limit pull coil on-time
to prevent solenoid burnout due to engine overcranking and misaligned linkages.
NOTE
When using a Coil Commander module, there will be a voltage
loss to the solenoid. Application must supply additional voltage
above the minimum hot-solenoid pull-in voltage.
Please consult the factory with questions regarding Coil Commanders.
Solenoid Bench Testing

Use the procedure outlined below to bench test the solenoid.
1. Carefully remove the solenoid from the application. Clean any debris from the
solenoid. Remove and inspect the boot to see if foreign matter may have
entered inside. Remove the plunger and inspect. Clear the cavity of any debris
or foreign material.
Assemble solenoid back together and make sure plunger moves freely. Ensure
the return spring is not preventing the plunger from bottoming out by becoming
“compressed to solid.” Correct situation if needed.
2. Check solenoid coil resistance to determine if the coil is good (refer to Solenoid
Coil Resistance Check section).
If the resistance readings are incorrect, the coil is probably defective. Replace
solenoid and determine why the coil may have burnt out. The probable cause is
usually misadjustment or low voltage.
On internally switched units, the most common reasons for a burnt coil is
misadjustment that prevents the plunger from bottoming out and reaching the
cutoff switch, or low voltage. On externally switchrd units the most common
reason for a burnt coil is overcranking.
3. Arrange, by using a block or some other means, to restrict the stroke of the
solenoid to about 1” maximum. Using a power supply, apply nominal power
(12 Vdc for a 12 Vdc unit and 24 Vdc for a 24 Vdc unit) to the solenoid and see
if the solenoid works.
NOTE: Make sure the power supply is functioning properly.
If the solenoid works, it is acceptable as manufactured. This completes the
bench testing process. Reinstall the solenoid on the application.
22 Woodward
Chapter 4.
Service Options
Product Service Options

The following factory options are available for servicing Woodward equipment,
based on the standard Woodward Product and Service Warranty (5-01-1205) that is
in effect at the time the product is purchased from Woodward or the service is
performed:
• Replacement/Exchange (24-hour service)
• Flat Rate Repair
• Flat Rate Remanufacture
If you are experiencing problems with installation or unsatisfactory performance of

an installed system, the following options are available:
• Consult the troubleshooting guide in the manual.
• Contact Woodward technical assistance (see “How to Contact Woodward” later
in this chapter) and discuss your problem. In most cases, your problem can be
resolved over the phone. If not, you can select which course of action you wish
to pursue based on the available services listed in this section.
Replacement/Exchange
Replacement/Exchange is a premium program designed for the user who is in need
of immediate service. It allows you to request and receive a like-new replacement
unit in minimum time (usually within 24 hours of the request), providing a suitable
unit is available at the time of the request, thereby minimizing costly downtime. This
is also a flat rate structured program and includes the full standard Woodward
product warranty (Woodward Product and Service Warranty 5-01-1205).
This option allows you to call in the event of an unexpected outage, or in advance of
a scheduled outage, to request a replacement control unit. If the unit is available at
the time of the call, it can usually be shipped out within 24 hours. You replace your
field control unit with the like-new replacement and return the field unit to the
Woodward facility as explained below (see “Returning Equipment for Repair” later in
this chapter).
Charges for the Replacement/Exchange service are based on a flat rate plus
shipping expenses. You are invoiced the flat rate replacement/exchange charge
plus a core charge at the time the replacement unit is shipped. If the core (field unit)
is returned to Woodward within 60 days, Woodward will issue a credit for the core
charge. [The core charge is the average difference between the flat rate
replacement/exchange charge and the current list price of a new unit.]
Return Shipment Authorization Label. To ensure prompt receipt of the core, and
avoid additional charges, the package must be properly marked. A return
authorization label is included with every Replacement/Exchange unit that leaves
Woodward. The core should be repackaged and the return authorization label
affixed to the outside of the package. Without the authorization label, receipt of the
returned core could be delayed and cause additional charges to be applied.
Woodward 23
Flat Rate Repair

Flat Rate Repair is available for the majority of standard products in the field. This
program offers you repair service for your products with the advantage of knowing in
advance what the cost will be. All repair work carries the standard Woodward
service warranty (Woodward Product and Service Warranty
5-01-1205) on replaced parts and labor.
Flat Rate Remanufacture

Flat Rate Remanufacture is very similar to the Flat Rate Repair option with the
exception that the unit will be returned to you in “like-new” condition and carry with it
the full standard Woodward product warranty (Woodward Product and Service
Warranty 5-01-1205). This option is applicable to mechanical products only.
Returning Equipment for Repair

If a control (or any part of an electronic control) is to be returned to Woodward for
repair, please contact Woodward in advance to obtain a Return Authorization
Number. When shipping the item(s), attach a tag with the following information:
• name and location where the control is installed;
• name and phone number of contact person;
• complete Woodward part number(s) and serial number(s);
• description of the problem;
• instructions describing the desired type of repair.
CAUTION
To prevent damage to electronic components caused by improper handling,
read and observe the precautions in Woodward manual 82715, Guide for
Handling and Protection of Electronic Controls, Printed Circuit Boards, and
Modules.
Packing a Control
Use the following materials when returning a complete control:
• protective caps on any connectors;
• antistatic protective bags on all electronic modules;
• packing materials that will not damage the surface of the unit;
• at least 100 mm (4 inches) of tightly packed, industry-approved packing
material;
• a packing carton with double walls;
• a strong tape around the outside of the carton for increased strength.
24 Woodward
Return Authorization Number

When returning equipment to Woodward, please telephone and ask for the
Customer Service Department [1 (800) 523-2831 in North America or
+1 (970) 482-5811]. They will help expedite the processing of your order through our
distributors or local service facility. To expedite the repair process, contact
Woodward in advance to obtain a Return Authorization Number, and arrange for
issue of a purchase order for the item(s) to be repaired. No work can be started until
a purchase order is received.
NOTE
We highly recommend that you make arrangement in advance for return
shipments. Contact a Woodward customer service representative at
1 (800) 523-2831 in North America or +1 (970) 482-5811 for instructions and
for a Return Authorization Number.
Replacement Parts
When ordering replacement parts for controls, include the following information:
• the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;
• the unit serial number, which is also on the nameplate.
How to Contact Woodward

In North America use the following address when shipping or corresponding:
Woodward Governor Company
PO Box 1519
1000 East Drake Rd
Fort Collins CO 80522-1519, USA
Telephone—+1 (970) 482-5811 (24 hours a day)

Toll-free Phone (in North America)—1 (800) 523-2831
Fax—+1 (970) 498-3058
For assistance outside North America, call one of the following international
Woodward facilities to obtain the address and phone number of the facility nearest
your location where you will be able to get information and service.
Facility Phone Number

Brazil +55 (19) 3708 4800
India +91 (129) 230 7111
Japan +81 (476) 93-4661
The Netherlands +31 (23) 5661111
You can also contact the Woodward Customer Service Department or consult our
worldwide directory on Woodward’s website (www.woodward.com) for the name of
your nearest Woodward distributor or service facility.
Woodward 25
Engineering Services
Woodward Industrial Controls Engineering Services offers the following after-sales
support for Woodward products. For these services, you can contact us by
telephone, by email, or through the Woodward website.
• Technical Support
• Product Training
• Field Service
Contact information:
Telephone—+1 (970) 482-5811
Toll-free Phone (in North America)—1 (800) 523-2831
Email—icinfo@woodward.com
Website—www.woodward.com
Technical Support is available through our many worldwide locations or our

authorized distributors, depending upon the product. This service can assist you with
technical questions or problem solving during normal business hours. Emergency
assistance is also available during non-business hours by phoning our toll-free
number and stating the urgency of your problem. For technical support, please
contact us via telephone, email us, or use our website and reference Customer
Services and then Technical Support.
Product Training is available at many of our worldwide locations (standard

classes). We also offer customized classes, which can be tailored to your needs and
can be held at one of our locations or at your site. This training, conducted by
experienced personnel, will assure that you will be able to maintain system reliability
and availability. For information concerning training, please contact us via telephone,
email us, or use our website and reference Customer Services and then Product
Training.
Field Service engineering on-site support is available, depending on the product

and location, from one of our many worldwide locations or from one of our
authorized distributors. The field engineers are experienced both on Woodward
products as well as on much of the non-Woodward equipment with which our
products interface. For field service engineering assistance, please contact us via
telephone, email us, or use our website and reference Customer Services and then
Technical Support.
26 Woodward
Technical Assistance
If you need to telephone for technical assistance, you will need to provide the following information.
Please write it down here before phoning:
General
Your Name
Site Location
Phone Number
Fax Number
Prime Mover Information

Engine/Turbine Model Number
Manufacturer
Number of Cylinders (if applicable)
Type of Fuel (gas, gaseous, steam, etc)
Rating
Application
Control/Governor Information
Please list all Woodward governors, actuators, and electronic controls in your system:
Woodward Part Number and Revision Letter
Control Description or Governor Type
Serial Number
Serial Number
Serial Number
If you have an electronic or programmable control, please have the adjustment setting positions or the
menu settings written down and with you at the time of the call.
Woodward 27
We appreciate your comments about the content of our publications.
Send comments to: icinfo@woodward.com
Please include the manual number from the front cover of this publication.
PO Box 1519, Fort Collins CO 80522-1519, USA

1000 East Drake Road, Fort Collins CO 80525, USA
Phone +1 (970) 482-5811 • Fax +1 (970) 498-3058
Email and Website—www.woodward.com
Woodward has company-owned plants, subsidiaries, and branches,

as well as authorized distributors and other authorized service and sales facilities throughout the world.
Complete address / phone / fax / email information for all locations is available on our website.
05/10/M

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Troubleshooting Guide

Solenoid Troubleshooting Guide

Electronic controls contain static-sensitive parts. Observe the following precautions

CAUTION—indicates a potentially hazardous situation which, if not avoided, could

Revisions—Text changes are indicated by a black line alongside the text.

ELECTROSTATIC DISCHARGE AWARENESS .................................................. II

Electrostatic Discharge Awareness

Follow these precautions when working with or near the control.

1. Before doing maintenance on the electronic control, discharge the static

3. Keep plastic, vinyl, and Styrofoam materials (such as plastic or Styrofoam

• Do not touch any part of the PCB except the edges.

• Do not touch the electrical conductors, the connectors, or the

Figure 1 shows the various parts of a basic single coil solenoid.

Figure 1. Basic Single Coil Solenoid

Dual Coil Solenoid

Figure 2. Components of a Dual Coil Solenoid

Three Methods for Turning Off the Pull Coil

EXTERNAL SWITCHING WITH TIMER MODULE

Externally Switched Solenoid Terminations

1. Pigtail (leaded) termination: designed for leads to be fitted to a connector

Figure 3. Terminations on Externally Switched Solenoids

Pull vs. Push Solenoids

Figure 4. Pull and Push Type Solenoids

Energized-to-Run vs. Energized-to-Stop Applications

In Energized-to-Run applications, which are more common, the equipment is turned

In Energized-to-Stop applications the equipment is turned off when the solenoid is

In ETR applications, the solenoid is on continuously and therefore the ES solenoid

Shutdown vs. Throttle (Choke) Applications

For both internally switched and externally switched solenoids, it is recommended

• Reviewing customer complaint to understand the problem.

This section contains some basic troubleshooting instructions. Chapter 3 contains

Tools and Equipment

The following parts are not essential but may be needed:

Approach each situation using the following precautions:

• Understand the problem.

• Information provided in this guide is intended for use by qualified technicians.

• Be aware of the work environment (rotating equipment and hazardous exhaust

• Be aware of high voltages and take adequate precautions to avoid getting

• Work carefully around machinery that is in operation.

Solenoid Troubleshooting Process

Identifying Solenoid Type

Figure 5. Woodward Solenoid Label

Part Number Descriptor

Example: Part Number 12A2U1B1S1A

Reading from left to right:

12 Indicates volts: a solenoid can be 12 Vdc or 24 Vdc

A indicates the mounting style

2 Indicates plunger type

1 Indicates termination type

B1 Indicates boot type

S1 Indicates return spring forces

A Indicates special options

Consult the factory for additional information or explanation.

4. Check the location. Although the solenoid is designed to operate in harsh

Power to the Solenoid

Wiring to the “S” Terminal of Starter

1. Turn the ignition switch to the OFF position.

Figure 6. Connection to the “S” Terminal is Not Recommended.

Solenoid Coil Resistance Check

Figure 7. An Ohmmeter to Measure Resistance is Recommended.