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    Cassandra DeCouto

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    swatipmishra

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    Cassandra DeCouto

    Uploaded by

    swatipmishra
    1 views3 pages

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    1 views3 pages

    Cassandra DeCouto

    Uploaded by

    swatipmishra

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Cassandra DeCouto

    PROFESSIONAL SUMMARY
    Highly skilled Business Application Analyst with deep expertise in Kronos Timekeeping and Scheduling,
    particularly Kronos Workforce Central (WFC). Adept at configuring and maintaining WFC modules,
    including Timekeeping, Scheduling, and Attendance, to streamline workforce management processes.
    Proven ability to analyze business needs and translate them into tailored Kronos solutions that optimize
    labor operations, improve compliance, and ensure data accuracy. Experienced in troubleshooting, system
    upgrades, and providing end-user training to maximize adoption and system efficiency. Strong
    communicator and collaborator, working seamlessly with IT, HR, and operational teams to deliver
    impactful outcomes.
    With a strong foundation in workforce management and Kronos WFC expertise, the candidate is uniquely
    equipped to enhance organizational efficiency, meet compliance standards, and align workforce
    strategies with business goals. Their ability to integrate technical expertise with strategic insight ensures a
    strong alignment with the role's requirements.

    TECHNICAL EXPERIENCE
    Software/Databases: UKG (Kronos) Workforce Central, Dimensions, ADP, Oracle, NetSuite,
    Paychex, ServiceNow, Workday, AOD, Evolution, Alltime, TKO, SAP,
    API/Symplr, Citrix, SharePoint, Insperity, Skype, Microsoft Office Suite,
    TigerConnect

    Others: Process Governance & Redesign, SOX / GAAP Compliance, Integrated


    Technologies, Root Cause Analysis, Payroll Systems, Relationship
    Management, Business Intelligence, Training & Development, Data
    Analysis & Validation, Policies & Procedures, Product Management, Risk
    Mitigation

    PROFESSIONAL EXPERIENCE
    SOUTH SHORE HEALTH, Remote Aug 2023 – Jun 2024
    Symplr Applications Analyst
    Participates in the development of workflows, system configurations, change documentation, and training
    staff on application functionality. Analyzes procedures and problems within manual/automated health care
    systems; reports findings and when applicable recommends options for resolutions. Formulates system
    scope and objectives. Acts as a liaison with all areas of the hospital, utilizing the software application,
    conducting meetings to determine future enhancements, and preparing and maintaining related
    documentation. Provide ongoing support and participate in on-call coverage as assigned.
     Performs in-depth analysis of end-user department workflows, data collection, reports details, and
    other technical issues associated with software as they relate to system design, and build decisions.
     Works with vendors, the internal information systems team, and the user community to ensure the
    applications meet the organizations’ needs.
     Advises supervisors, and/or managers of potential problems, requirements for expanded services,
    and status of current systems on an ongoing basis.
     Works with vendors, the internal information systems team, and the user community to ensure the
    applications meet the organizations’ needs.
     Advises supervisors, and/or managers of potential problems, requirements for expanded services,
    and status of current systems on an ongoing basis.
     Provides system production support including the analysis, prioritization, and implementation of
    requested changes, analysis of new functionality, coordination of software release updates, system
    testing, and interface enhancements.

    BAYSTATE HEALTH, Remote Mar 2023 – Aug 2023


    Sr. Payroll Systems Consultant (contract)
    Hired as the lead for Baystate’s full UKG (Kronos) upgrade from Workforce Central to Dimensions. Acts
    as payroll system admin for any updates and troubleshooting required in UKG (Kronos) and Workday.
     Responsible for the day-to-day support of UKG (Kronos) timekeeping, and Workday payroll.
     Identifies, and implements enhancements to the UKG (Kronos), and Workday systems.
     Manages, and distributes work to two system admin professionals.

    IGNYTE GROUP, Remote Oct 2022 – Mar 2023


    Washington Metropolitan Area Transit Authority, Remote
    Technology Consultant / Business Analyst / UKG (Kronos) System Admin (contract)
    Hired to provide advanced UKG (Kronos) configuration and technical support for Ignyte Group’s client
    Washington Metro.
     Translates business requirements into product-specific designs and configuration.
     Serves as UKG (Kronos) configuration system admin, configuring the different modules of the
    timekeeping application, namely pay policy, accrual policy, pay codes, and work rules based on the
    requirements.
     Acts as liaison between product team, and vendor when issues arise.
     Tier 3 support for the business, troubleshooting complicated timekeeping issues.
     On the project team that completed UKG (Kronos) WFC, and TeleStaff upgrade.

    CHOBANI, Remote Oct 2021 – Apr 2022


    Kronos Functional Analyst (contract)
    Hired as an implementation leader for UKG (Kronos) and serves as a system analyst and technical
    partner in overseeing optimal functionality, testing, troubleshooting, and development of solutions to meet
    business requirements.
     Traveled to New York, and Idaho locations for live system rollouts to provide training, escalation
    support, and guidance for over 200 employees.
     Develops pieces of training, user guides, policies, and procedures, and provides training, and
    technical support to Payroll Team, managers, and HRIS users.
     Manages payroll department simultaneously with analyst role during the absence of Payroll Manager.
     Leads projects to install automation, proactively streamlines processes and proposes procedural
    enhancements.
     Prepares, and presents operational reports, and collaborates with necessary stakeholders for UKG
    (Kronos) design, and usage.

    TENET HEALTH, Marlborough, MA 2019 – 2020


    Process Improvement Specialist
    Assessed and improved data management processes, administered gap analyses, and constructed
    solutions that improved productivity and reduced operating costs.
     Eliminated 60 hours of data entry by fully utilizing interfaces between Kronos and ADP.
     Assumed the role of Payroll Manager when the organizational need was identified to support the
    department, and implemented over 20 process improvements that saved time, and increased
    efficiency.

    IPG PHOTONICS, Oxford, MA 2018


    Process Improvement Systems Consultant (contract)
    Recruited to this role to identify and implement process improvements and optimize Kronos and ADP
    functionality.
     Restructured underperforming HR department, and created over 50 workflow algorithms, SOPs,
    training programs, and established environment of employee engagement.
     Reduced workload of the HR department by 40 hours a week with streamlined processes, and
    communications.
     Integrated Kronos, and ADP, designed training materials, mapped fixes, automated manual input,
    and facilitated education.

    TJX COMPANIES, INC., Marlborough, MA 2014 – 2018


    Business Systems Analyst
    Served as Kronos SME in management of integration, troubleshooting, and frequent manual updates of
    Kronos Workforce Central through U.S. and Canada divisions.
     Mentored, and trained junior analysts in their development of product knowledge, and user
    engagement strategies.
     Utilized ServiceNow ticket cue for all Business, and User requests as well as changes.

    KEN’S FOODS, INC., Marlborough, MA 2011 – 2014


    Payroll Manager
    Accountable for multi-state payroll process, inquiries, and issue resolution to include taxes, garnishments,
    and bonuses.
     Quickly learned Kronos Workforce Central, and led upgrade without workflow or payroll disruption.
     Discovered $50K annual cost savings after performing full audit of benefit plans, and deductions with
    vendor invoices.

    EDUCATION
    Diploma
    Lunenburg High School Massachusetts

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