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    Abhishek Kolte

    Nagpur, India +91 9021049607


    abhishek_kolte@persistent.com

    A dynamic IT Professional with 3.8 years of experience in IT Industry with expertise in


    different domains, currently working in Persistent Systems as a System Engineer with Strong
    interpersonal skills and quick to adapt to new technologies and environments. Good
    communication and team management skills. Expertise to handle Multiple Operating System
    efficiently.

    EXPERIENCE SUMMARY
    Senior Software Engineer, Persistent Systems Ltd. (Present)

    • Installation and configurations of Laptops, Desktop, and workstation computers.


    • Hardware Asset Management, Software Asset Management, Technical Support L1, Asset
    Management, Technical application Support, Mac book preparation, asset preparation,
    troubleshooting technical issues, support engineer, outlook, desktop support, Technical Support,
    operating systems, MAC OS, ubuntu, Linux, IBM, installation, application software, IT Audit, SCCM,
    TRELLIX, CROWDSTRIKE, ZSCALER, BMC Servicedesk, Symphony SummitAI.
    • Working experience with ticket management tool like BMC Remedy Servicedesk and Symphony
    SummitAI IT asset Management Tools.
    • Systems/Assets preparation as per the company policies, Installation, configuration, and
    maintaining software and hardware components.
    • Working experience in Systems preparations for various operating systems. Optimization of
    security and compliance standards for the systems, procedures, and policies.
    • Collaboration with cross-functional teams to identify and resolve the issues.
    • Assist in courier and transfer of assets across multiple locations, Allocation and De-allocation of
    assets, coordinate with external vendors, clients for project requirements.
    • Working knowledge on MS Excel, Word, PPT, Data analysis and reporting, Asset inventory
    management.
    • Manage end to end life cycle of assets.
    • Working on different operating systems as per the requirement of the users.
    • Involvement in External and Internal Audits of organization.
    • Involvement in various activities related to System Preparation, SCCM and Auditing.
    • Implementation of SCCM and all required compliance software or applications on the systems.
    • Solving customer issues and satisfaction by responding to all escalations regarding services
    offered.
    • Document and report technical issues and resolutions using a ticketing system.
    • Worked on Trellix, Crowd strike, Trend Micro Apex Central™, Microsoft Endpoint Configuration
    manager, Zscaler, Monitoring tools, and live reporting.
    • Troubleshooting Outlook issues and other Microsoft Office 365 issues
    • Troubleshooting windows/Linux issues, Microsoft teams’ issue, one drive issues, driver issues,
    Basic network issues, VPN, firewall.
    • Installation of different OS | Mac OS | Application software’s.
    • Troubleshooting MacBook issues and other client assets |Mac support.
    • Mentor the users regarding asset operations work like MacBook and other client laptops.
    • Priority wise ticket handling and communicate with different teams to get the solution on time.
    • Checking and updating the latest patches and entries of all required software.

    Professional Experience: -
    Company: - D.C.I.T Support.
    Designation: - Linux System Administration.
    Duration: - June 2020 to Oct 2022.

    • Installed and Configured Apache web server with HTTP and https using SSL in
    Linux.
    • Managing User and Group Administration and managing their Ownership and
    Permissions.
    • Configured local Repository Server (YUM) in Linux.
    • Installation and configurations of NFS and FTP.
    • Setting up Cron jobs for the user to deploy scripts on production servers.
    • Configured NIS server for Centralized User Authentication.
    • Created and Configured file system i.e. EX4 & XFS.
    • Configuration of LVM (Logical Volume Manager) and extending, and reducing the
    logical volumes using LVM and worked on Raid management.
    • Installed and configured MySQL database on Linux. Also configured MySQL
    replication. Taking Backup MySQL and creating databases & creating tables and
    assigning privileges to MySQL users.
    • Installation and configurations of DNS Server.
    • Configured Monitoring tools Nagios with alerts.
    • Basic Knowledge of Amazon Web Services.
    • Installed and Configured Postfix Mail Server with Squirrel Mail
    • Installed and configured HA Proxy Server with Keepalive.

    Technical Skill: -
    OS -RHEL 6, RHEL 7, Centos 6, Centos7, Windows 10, Windows 11.

    Software -Apache, LVM, SAMBA, NFS, DNS, AD (Active Directory), Nagios, Azure AD, Summit AI
    (Ticketing Tools)

    Protocol - HTTP, HTTPS, SSH, FTP, FTPS, SMTP, POP3

    Hardware - Dell, HP Laptops.

    Expertise -File System Management, Technical Support,

    Network Support, End User Support, I.T Support.

    Specializing - Linux, Red Hat (6&7), CentOS 7, Nagios, MySQL.

    SKILLS

    Troubleshooting, Technical Support, Microsoft Office, Customer Service, Remote Desktop, Operating
    Systems, Technical Planning, Search Engine Optimization, End-user Support, Linux Strong Knowledge,
    and Server Monitoring, Help Desk Operations, System Installations/Upgrades, Hardware/Software
    Testing, System Integration, Connectivity Maintenance.

    CERTIFICATIONS

    • BIGFIX FOUNDATION BESFND101.


    • GEN_AI FOUNDATION.
    • Information Security Awareness
    • infosec Awareness 101 (Baseline)
    EDUCATION

    Diploma in Engineering from MSBTE University

    Bachelor of Engineering from RTM Nagpur University

    DECLERATION
    I, Abhishek Kolte, hereby declare that the information contained here is true and correct to the best of
    my knowledge and belief.

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