JAVED KHAN

Contact: +91-9820201861 | E-Mail: javed.khan0108@outlook.com

LinkedIn Id: https://www.linkedin.com/in/javed-khan-b1b41b47/
Mailing Address: 101, Paramount CHS LTD, Hiranandani Estate, G.B. Road, Thane (W) -400607

PMP®, SAFe® Scrum Master, Azure & AWS Cloud, VMware, MCSE, CSP, VCP, SNIA, ITIL V3 Certified Professional offering
over 20 years of rich & extensive experience in Service Delivery Management and Project Management

CORE COMPETENCIES PROFILESUMMARY

Service Delivery Management • Forward-focused PMP® and SAFe® Scrum Master Certified professional having
Project Management customer obsession and work vigorously to earn and keep customer trust and deliver
the result with high quality standards, with expertise in concepts of end-to-end project
Technical Delivery Management
planning & implementation from scope management to activity sequencing, effort &
Transition Management cost estimation, risk analysis to quality management in line with the norms.
Business Continuity Planning
• Proven track record in spear heading end-to-end IT Service Management and
Disaster Recovery Planning ensuring effective management of various resources to client requirements.
Process Enhancements • Excellence in delivering large-scale, complex programs with a focus on technology
transformation: liaising with leadership teams to evaluate technology challenges.
Strategic Planning & Implementation
• Problem solver with a passion for technology; skilled in grasping the big picture,
Budgeting & Cost Control
conceptualizing, developing & implementing solutions and partnering closely with
Risk Assessment & Mitigation business leaders & stakeholders.
Stakeholder / Client Management • Hands-on experience in managing large & complex projects using ITIL, SDLC &
Cross-functional Coordination PMP Methodologies

Team Management • Expertise in custom designing IT solutions, supporting end-users and developing /
motivating technical staff to achieve performance objectives.
ACADEMICSDETAILS • Skilled in collaborating with third party vendors & contractors to manage &
coordinate projects with business units & other IT departments, where necessary
B.Com.
• Achievement-oriented professional with excellent people management skills
Diploma in Information Technology
and capability to manage change with ease.

CERTIFICATIONS &TRAININIGS NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER

• Bagged Certificate of Appreciation for service delivery of a large petrochemical client.
• PMP® Certified professional
• Certified SAFe 6 Scrum Master • Pioneered a complex transformation program for Petrochemical domain during
their merger as a Service Delivery Lead and conferred with Customer Delight Award
• AWS Solution Architect-
Associate (SAA-C03) • Bestowed with Project Star Award for 60% Major incident reduction in the account,
• Capgemini Engagement with reduction in penalties resulting in 6% improvement in contribution margin.
Management Certified – Level 1 • Worked as a Technical Delivery Manager to lead the implementation of service
• Global Industry (L1) Certification- improvement and automation for complex DRP of business-critical applications.
Banking - Capgemini University.
• Global Industry L2 Certification - EMPLOYMENTDETAILS
Tech & Digital- Capgemini
University Capgemini Technology Services India Ltd., Mumbai Since Nov’07
• Global Industry L1 Certification -
Tech & Digital- Capgemini
Growth Path:
University
Senior Project Manager (Financial Services: Banking & Capital Market) Jan’20 – Present
• VMware Certified Professional 6 Service Delivery Lead (Cloud Infra Services) Jan’14 - D e c ’19
– Data Centre Virtualization Technical Project Manager (Cloud Infra Services) Mar’11 - Jan’14
(Expired)
Senior Technical Consultant (Cloud Infra Services) Nov’09 - Mar’11
• Microsoft Azure Certified 70-533 Team Lead (Cloud Infra Services) Nov’07 - Nov’09
• Microsoft Certified
System Engineer (MCSE)
• Veritas Certified
Professional (VCP)
• ITIL Foundation V3
TECHNICAL SKILLS Key Result Areas:
• Planning project activities viz. scoping, estimation, tracking, change management,
Cloud: Microsoft Azure and AWS delivery management & post implementation support, implementing project
Operating System: Windows plans within preset budgets & deadlines.
NT/2000/2003/2008/2012. • Monitoring onshore & offshore delivery management for technical deliverables of
Virtualization: VMware, Vspher 5.5/6, concurrent projects; understanding client needs & requirements and
Hyper-V and Citrix expectations; devising solutions accordingly.
Directory Service: Active Directory • Heading service delivery functions, to ensure end-to-end ownership of
2000/2003/2008. incidents and service requests; meeting deadlines and Turn-Around-Time
without compromising quality norms and adhering to SLA.
Enterprise Software & Tools:
• Implementing short/long-term plans for achievement of process objectives;
Microsoft Exchange implementing systems, migrating systems - IT Processes / Due Diligence /Proposals /
2000/2003/2007, Active Directory Estimations to upgraded versions to achieve maximum efficiency in
2000/2003/2008, TSM, CA various operations
BrightStor Backup, DPM Backup Tool • Working closely with third-party vendors and contractors to manage & coordinate
and Symantec Backup Exec projects with business units and other IT departments, where necessary
• Heading the development & execution of an IT Strategy of a multi-year IT
Project Management & ITSM Tools transformation, focused on turning IT into a strategic enabler for the businesses with
substantial incremental savings in operating expense.
Jira, HP Quality Center (HPQC), SNOW, • Reviewing Root Cause Analysis (RCA) for major incidents impacting business and get
SMAX, IVANTI, BMC remedy & GITHUB sign-off from the client.
• Managing escalation and coordinating with various technical teams & vendors during
system outage to ensure business continuity.
• Ensuring complete SOX and security compliance for qualifying applications to achieve
zero non-compliance.
• Identifying the team’s training & development needs, designing & developing the
appropriate training program, and afterwards coordinating appropriate internal
training programs

PREVIOUS EXPERIENCE

Symantec Corporation, Pune as Product Support Analyst Aug’06 – Nov’07

Wipro Ltd., Navi Mumbai as Tech Support Engineer Oct’03 – Aug’06