Streamline your healthcare IT

to improve patient care

www.manageengine.com/healthcare

Healthcare Industry Guide 1

Table of Contents
Navigating the digital transformation in the healthcare 3
industry

Common healthcare sector challenges 4

How IT can help your organization 7

Solving real-world healthcare related IT problems with 13

ManageEngine

Use-case 1: Ensure seamless patient care and staff 13

experience

Use case 2: Leverage predictive analysis to make 18

informed decisions

Use-case 3: Protecting critical patient data 19

Use-case 4: Facilitate streamlined hospital 24

management

Use-case 5: Securing the cyber infrastructure 28

About ManageEngine 33
 Navigating the digital transformation
in the healthcare industry
The healthcare industry is undergoing a profound digital
transformation, marked by the integration of cutting-edge
technologies such as health monitoring wearables, networked
medical devices, robotic-assisted surgical procedures, and
comprehensive electronic health records. In parallel, there is a
concerted effort to create a more integrated healthcare ecosystem
and enhance connectivity and collaboration between various
stakeholders, including pharmaceutical suppliers, insurance
companies, and medical practitioners.

As this technological evolution unfolds, the industry faces the

dual challenge of ensuring seamless operational efficiency and
robust security measures to protect sensitive data, all without
compromising the quality of patient care. Addressing these
challenges head-on, there is an urgent need for advanced IT
management strategies and state-of-the-art security solutions
tailored to the unique demands of the healthcare sector.

Healthcare Industry Guide 3

 Common healthcare
sector challenges
Cyberattackers are more inclined to target the healthcare sector
because they are well aware of the vulnerabilities that exist within
the industry. Hospitals and healthcare providers cannot afford to
prolong negotiations and take risks when patient health and safety
are at stake. This makes them prime targets for cybercriminals
seeking to exploit their weaknesses. The healthcare sector faces
numerous concerns in striking a balance between providing quality
medical care and ensuring the security of patient data.

Here are the most common challenges:

Cybersecurity threats
The healthcare industry is a prime target for cyberattacks due to
valuable medical data. In the past five years, large breaches in the
United States have increased, with a 141% rise in affected individuals
in 2023 for which hacking and ransomware acted as main culprits.
These attacks harm operations and patient privacy. The trend is
expected to continue, with a focus on targeting healthcare systems.
AI-based attacks using bots are on the rise, making updated
cybersecurity solutions crucial, including AI tools. Employee
awareness is a major weakness, with social engineering and insider
threats being common methods used to steal data. A recent report
found that 70% of healthcare data breaches globally are caused by
insider threats.

Healthcare Industry Guide 4

 Interoperability
Interoperability is a major challenge in healthcare technology as
organizations must securely share patient data with care teams
and other providers to comply with federal mandates. This involves
the ability to access, exchange, and integrate data across different
systems and boundaries with the goal of improving the health of
individuals and populations globally. A Deloitte survey shows that
U.S. based physicians expect this interoperability to become a
standard practice in care delivery within the next decade.

The BYOD dilemma

The rapid growth of the BYOD trend in healthcare is a major
challenge, as more institutions are allowing employees to use
their own devices for work. While this trend offers increased
functionality and efficiency, it also comes with risks such as data
theft and cybersecurity vulnerabilities. Implementing strong security
measures is crucial to mitigate these risks and ensure smooth
operations in the healthcare IT sector.

Big data analysis

Doctors expect interoperability to include data from wearables and
apps, adding to the already large amount they handle. Storing and
securing large data can be a hassle if not accomplished properly.
The high volume of real-time patient data from sensors and
devices makes it hard to process. The variety of data also presents
interoperability and accuracy challenges. Overall, managing this
information is a major challenge.

Healthcare Industry Guide 5

 Inadequate handling and
organization of data
In the past year, almost 60% of healthcare organizations have
experienced a cyberattack. Disorganized data increases the risk
of hackers infiltrating systems, accessing confidential patient
information, and committing identity theft. The consequences can
be severe for patients and hospitals, leading to financial penalties
and damaged trust. Strict data management is essential to ensure
the safety of all individuals and organizations involved.

Data privacy regulations

It is essential for healthcare providers to adhere to regulations like
HIPAA in the U.S. and the GDPR in Europe to safeguard patient data
privacy as cybersecurity threats evolve. Non-compliance can result
in hefty fines and harm to its reputation, putting pressure on small
healthcare organizations to follow regulations to prevent penalties.
However, their lack of resources and cybersecurity expertise makes
it difficult for them to manage compliance effectively and implement
best practices.

Healthcare Industry Guide 6

 How IT can help your organization
Healthcare organizations can achieve business goals by aligning
IT with specific objectives. Thanks to the digital revolution in the
healthcare industry, IT is now crucial for delivering efficient, high-
quality patient care. IT management plays a crucial role in the
smooth functioning and advancement of the healthcare industry.
Here’s how:

Modernize
your healthcare
operations

The industry faces pressure to upgrade due to patients’ expectations

of better digital experiences and the need to enable interoperability
with modern healthcare wearables. Modernizing IT in healthcare
is essential for enhancing security and efficiency. It can cut costs,
simplify scaling, and reduce cybersecurity risks. Upgrading from
legacy systems helps manage cybersecurity threats, with recent
data showing a rise in healthcare breaches. Modern IT can improve
data interoperability and help in infrastructure upgrades, process
streamlining, and application development.

Healthcare Industry Guide 7

 How IT helps:
• IT management solutions can facilitate modernizing by managing
the update of hardware, software, and networks.

• Moving to the cloud is considered part of the modernization

process, and this gives organizations the flexibility to scale at a
lower cost.

• Healthcare applications can be developed in very little time with

the help of low code app development technology.

Enhanced staff
and patient
experience

In recent times, patients are well-versed in technology and rely

heavily on online services. As a result, they anticipate healthcare
services to provide the same level of efficiency and convenience as
other online platforms. Customers prioritize seamless assistance,
prompt patient intake, and tailored services.

Healthcare professionals must also receive top-notch support to

enhance their ability to care for patients effectively. This involves
creating a conducive work environment that allows employees to
concentrate on their duties without unnecessary interruptions.
Equipping employees with resources to aid in decision-making and
streamline tasks will improve overall efficiency.

Healthcare Industry Guide 8

 How IT helps:
• Operations can be streamlined by optimizing repetitive processes
with the help of workflow automation and AI.

• IT systems help track equipment availability, staff schedules, and

medication inventory, optimizing resource allocation, and reducing
costs.

• Patient portals provide self-service options for scheduling

appointments, accessing medical records, requesting prescription
refills, and learning about conditions.

• Through IT predictive analysis, vast healthcare data is analyzed to

offer actionable insights, evidence-based recommendations, and
alerts for diagnoses, treatment, and medication.

• Website and applications monitoring solutions can ensure seamless

access to patient portals.

• AI based chatbots can be used to provide quick answers to queries.

Healthcare Industry Guide 9

 Improved
compliance
management

Cybercriminals often attack medical records to access demographic

data, social security numbers, financial information, health insurance
information, and medical and clinical data. These data can be used
to commit identity theft. Medical records can also provide the
essential information for submitting fake tax returns to claim refunds.
Regulatory boards and countries have implemented rules to prevent
breaches and protect patient privacy, with strict guidelines and
measures for legal operation. Healthcare organizations must comply
with regulations like HIPAA, HITECH, HITRUST, CCPA, POPIA, the
GDPR, and others.

How IT helps:
• IT management solutions safeguard ePHI by helping implement
robust cybersecurity measures, ensuring compliance with data
privacy regulations like HIPAA.

• IT plans and implements disaster recovery protocols to ensure

continued operation and data security in case of emergencies.

• Automated solutions for monitoring, auditing, and reporting

can assess the effectiveness of IT security controls, uncover
discrepancies, and provide evidence of compliance.

• Data security solutions aid in risk assessment, file analysis, and

monitoring sensitive data flow through data leak prevention
capabilities.

Healthcare Industry Guide 10

 Build secure and
efficient medical
systems

The healthcare industry is vulnerable to cyberattacks due to valuable

patient data, outdated data security technology, insufficient
cybersecurity awareness and resources among staff, among other
factors. Creating secure and effective medical systems is crucial
for protecting patient privacy and safety, ensuring the accuracy of
critical data, and enhancing healthcare delivery by streamlining
processes and focusing on better health outcomes for patients.

How IT helps:
• Security solutions assist in detecting, investigating, and mitigating
cyberthreat that may compromise the network.

• Identity management and privileged access management tools

can be utilized to restrict access to sensitive patient data to only
authorized medical personnel.

• Automated endpoint and network security management solutions

can patch network and device vulnerabilities.

Healthcare Industry Guide 11

 Elevate healthcare operations with
ManageEngine’s advanced IT management
solutions
With novel and improved technologies continuously emerging, the
healthcare sector must prioritize strengthening its IT infrastructure
to ensure the protection of patient care. Managing comprehensive
IT solutions becomes crucial in this pursuit.

ManageEngine solutions provide a range of cutting-edge tools

that can contribute to the enhancement of healthcare operations.
By leveraging AI-powered analytics, automation, hybrid cloud
infrastructure, and IT management solutions, healthcare
organizations can achieve numerous benefits.

Healthcare Industry Guide 12

 Solving real-world healthcare related
IT problems with ManageEngine
We have compiled some practical examples to assist
organizations in determining which solutions can support their
IT departments in addressing the challenges they encounter.

Use-case 1:

Ensure seamless patient care and

staff experience
A healthcare group wants its patients and staff to have uninterrupted
access to resources. They also want to provide a uniform experience
at every location and swiftly resolve any potential performance
concerns.

They plan to create an application for simpler patient data access. As

the software contains private patient information, employee logins
should be protected with authentication. The entire app experience
should be convenient, enabling users to sign in securely and access
various health apps without re-entering their credentials. The users
should also be able to report issues and requests for service quickly
via a self-service portal and have access to the necessary knowledge
base to facilitate their resolution.

The healthcare group also intends to develop a patient portal

providing users, the patients, with secure access to manage their
health information, schedule appointments, fill or refill prescriptions,
and enhance their overall healthcare experience. A comprehensive
resource database is planned to provide assistance in areas such as
preventive care, first aid, and self-medication techniques.

Healthcare Industry Guide 13

Additionally, many of the healthcare group’s operational processes
are manual, causing errors and delays. It plans to develop its
own app to create a dedicated CRM and build modules for a
quality management system, vendor management, and sales rep
management.

How ManageEngine products can help

ManageEngine
How they help
products

Applications Manager Boost your app developers’ ability to detect and

resolve code issues swiftly. Provide valuable insights
on response times, transaction traces, slow queries,
memory leaks, and exceptions for Java, Dot Net,
Ruby, PHP, and node.js apps.

Monitor server health and availability for optimal

performance of hosted applications. Receive instant
notifications and take corrective action for seamless
performance.

Utilize synthetic transactions to mimic and track

user experiences in your healthcare application.
Keep a close eye on important transactions with
screenshots and detailed breakdowns of page
elements and load times.

OpManager Plus Monitor the performance, health, and resource

usage of web servers, web applications, maintain
and update inventory management, and shield your
organization from downtime.

Observe and analyze live user activity data and

discover the functionality of your healthcare apps
across various regions with RUM.

Healthcare Industry Guide 14

Site24x7 Manage and enhance the efficiency of IT resources
to enable physicians and specialists to obtain patient
information rapidly for examination.

Whether it is a CT scan machine or a patient

administration system, receive immediate
notifications about downtime via text messages or
use the mobile app for monitoring.

Observe REST APIs, as they facilitate interaction

among applications and devices and enable the
exchange of patient data for efficient analysis.

Deploy MFA-protected SSO to enable users to

AD360 (on-premises) securely access apps and prevent password
Identity360 (cloud)
overload with its single user, single identity feature.
They can also easily access numerous business
applications from a central console via the
integrated SSO dashboard.

SupportCenter Plus Create a personalized customer portal for each of

your hospital divisions. Give customers access to
the knowledge base (KB) in the customer portal.
Suggest KB articles when a request is being logged.
Enable patients, doctors, and staff with easy access
to relevant information while submitting a request or
searching for solutions.

Organize and integrate computer telephony with

your customer support to provide better service to
your patients, doctors, and staff. Keep the doctors
and staff informed about the various things in the
hospital.

Direct calls to the appropriate department or

doctor based on predefined rules to ensure patients
connect with the right person promptly.

Healthcare Industry Guide 15

ServiceDesk Plus Empower your employees and patients by providing
essential information at their fingertips. Launch an
omni-channel service platform with a self-service
portal featuring healthcare-specific categories and
resources for easy access to patients.

Streamline communication between staff members

and other departments by providing a centralized
ticketing system to log and resolve IT and non-IT
related issues.

Build comprehensive knowledge bases to keep

your end users informed about relevant contact
information, preventive care, standard procedures,
and more.

Set up automated workflows to escalate critical

issues to the right personnel based on urgency and
expertise.

Integrate with IT monitoring and observability

solutions like Site24x7 to convert anomalies and
alarms into incident tickets and trigger automated
incident response workflows.

Utilize Zia, an AI-driven smart chatbot, to provide

round-the-clock conversational assistance to
your staff. By using Zia, medical facilities can
create comprehensive conversation workflows for
common issues and frequently asked questions.

Stay audit-ready compliance by accounting for

every IT and non-IT asset that powers up your digital
infrastructure. Track granular software license
usage and compliance with license agreements and
contracts.

PAM360 Authorize privileged doctors to access sensitive

patient records through secure, validated remote
access based on multi-level approval from
authorized personnel. Grant scrutinized access
to help view sensitive patient records in a time-
restricted manner.

Healthcare Industry Guide 16

 Manage a wide range of devices, including
Endpoint Central
desktops, laptops, and mobile devices used by staff
to ensure consistent configuration, security policies,
and application deployment across locations.

Monitor device health and performance, enable IT

staff to remotely identify and resolve issues affecting
critical healthcare applications, minimize downtime
and disruptions, and ensure seamless productivity.

Enable staff from different shifts to use the same set

of devices by setting up shared tablets to allow each
employee to access their own session on the device
during their shift.

Create a self-service portal where staff can

download and install applications and patches on
their own to reduce the need for IT support. This
portal lets users schedule updates and reboots
during non-peak hours and helps focus on installing
critical patches first and delay less important ones.

AppCreator Create a dedicated CRM for your organization.

Maintain up-to-date patient data and set up online
portals to create and track appointments and to
access reports and metrics for daily analysis.

Empower stakeholders to develop applications

using a compartmentalized approach with drag-and-
drop builders. These builders also eliminate the need
for programming applications and automations from
scratch.

Identify and automate repetitive tasks and

increase your overall operational efficiency. If-
then conditions, loops, ready-to-use field actions,
integrations, and other built-in features help
automate processes across departments.

Healthcare Industry Guide 17

Use-case 2:

Leverage predictive analysis to make

informed decisions
An esteemed healthcare organization wants to cut operational costs,
improve coordination, and deliver better outcomes. They aim to leverage
their existing data to extract meaningful insights to make informed decisions
about equipment shortages, patient care demands, and utilize predictive
analytics to optimize its operations, improve customer experience, reduce
risk, and more.

How ManageEngine products can help

ManageEngine
How they help
products

Analytics Plus Utilize AI-enabled healthcare analytics to unify large

volumes of data and generate key insights, improving
patient care quality, and ensuring seamless service
availability.

Leverage built-in predictive models to forecast

equipment and personnel requirements based on patient
inflow. Use this information to plan IT budget proposals
for the future.

Correlate data from application, network, server, and

configuration management to pinpoint systems at risk
of failure. Mitigate risk efficiently, transfer workloads to
backup servers, and maintain 24/7 availability of hospital
services.

Utilize APIs and data connectors to access any

application or data source for enhanced insights into
patient data. Provide personalized services and solutions
to patients, including medication recommendations,
disease prevention tips, and self-treatment advice to
foster loyalty and trust.

Healthcare Industry Guide 18

 Use-case 3:

Protecting critical patient data

A multinational hospital network, with facilities worldwide, is grappling
with the challenge of securing its patient data amidst an escalating
number of data breaches, intricate industry regulations, and privacy
mandates.

The hospital is associated with numerous laboratories, third-party

vendors for medical supplies, and insurance agencies, all of which are
essential for its operations. But these affiliations further expose the
hospital network’s data to risks and highlight the need for stringent
access controls and measures to prevent unauthorized data transmission
and leaks.

Due to the global nature of its operations, this organization must adhere
to mandates like HIPAA, HITRUST, and HITECH, as well as comply with
POPIA, the CCPA, and the GDPR.

As a result, in order to assess the success of its data protection strategies

and guarantee compliance with these various regulatory requirements,
the organization must periodically conduct data audits and produce
customized reports.

Healthcare Industry Guide 19

How ManageEngine products fit

ManageEngine
How they help
products

ServiceDesk Plus Utilize HIPAA-compliant help desk to mark sensitive data

fields as electronic protected health information (ePHI)
and protect sensitive data by encrypting data collected
and stored in any additional fields.

Delete or anonymize the sensitive data marked as ePHI

individually or collectively.

Password-protect the data that is being exported from

reports or any module in a password-protected ZIP file.

Log any actions performed around ePHI fields

automatically to simplify audits.

Data Security Plus Perform context analysis to discover important files

related to healthcare operations and classify them based
on vulnerabilities.

Continuously monitor the access and modifications

made to these sensitive files and automate immediate
responses to security incidents like ransomware attacks,
data exfiltration attempts, file transfer anomalies, and
more.

Endpoint DLP Plus Automate in-depth content inspection to pinpoint the

locations of all structured and unstructured sensitive
data including ePHI.

Once sensitive data has been identified, rules can be

defined to dictate exactly which cloud applications can
be used to upload data. Endpoint DLP Plus automatically
stops sensitive content from being exported via
unsanctioned web browsers to various third-party cloud
storage applications.

Healthcare Industry Guide 20

Log360 Utilize integrated DLP and CASB capabilities to detect
threats across the enterprise network, covering
endpoints, firewalls, web servers, databases, switches,
routers, and cloud sources.

Automate monitoring log data from firewalls, routers,

switches, workstations, servers, and critical applications,
and get notified whenever there is a compliance
violation, suspicious activity, or signs of a data breach or
exfiltration.

Unify data collection from all your devices for centralized

healthcare log management and analysis. Gain a
complete picture of your security by correlating diverse
logs. Receive instant alerts on suspicious activity that
might endanger patient information. Leverage advanced
behavioral analytics to uncover insider threats that could
breach patient privacy.

Use out-of-the-box compliance reports as evidence for

your adherence to requirements stated in the regulations,
which simplifies your security auditing.

EventLog Analyzer Collect, monitor, and analyze log data for compliance
management.

Export comprehensive compliance reports in any

format, tweak the existing compliance auditing report
templates, or create custom compliance reports to meet
the requirement of the regulations.

Additionally, archive log data for custom time periods to

meet crucial log archival requirements.

Healthcare Industry Guide 21

AD360 (on-premises) Control access to critical healthcare documents
Identity360 (cloud) and applications through single sign-on (SSO) using
advanced authentication methods such as biometrics or
RSA SecurID.

Keep tabs on data access rights by monitoring folder

owner and permission changes, and get alerted on
changes to critical files and folders via email and SMS.

Prevent inappropriate access to patient data by

leveraging ML capabilities to spot unusual volumes of
file changes and changes occurring at unusual times.

Protect confidential patient data by applying different

authentication factors for different users based on risk
factors such as IP address, time of access, device, and
geolocation with risk-based automated access control.

Enhance user access security for cloud and on-premises

applications by integrating SSO with MFA. Quickly
identify and respond to potential threats by detecting
unusual activity in user logins, account lockouts, and
permission modifications through automated incident
responses.

Endpoint Central Secure hospital staff data without affecting user privacy
by containerizing on mobile devices, ensuring work-
related apps are encrypted and isolated from personal
applications.

Prevent patient data from falling into the wrong hands

by remotely locking misplaced devices, putting them in
Lost Mode, and performing a data wipe if needed.

Ensure compliance with HIPAA and generate

comprehensive reports for auditing.

Ensure healthcare staff use only approved browsers and

monitor all add-ons, extensions, and plug-ins to prevent

Healthcare Industry Guide 22

 unauthorized or malicious software from compromising
sensitive data.

Use real-time threat monitoring to detect and fix

vulnerabilities. Understand the root cause of ransomware
attacks, respond immediately, and prevent future
incidents.

Get notified about zero-day vulnerabilities and deploy pre-

tested mitigation scripts before official fixes are released,
ensuring immediate protection for healthcare systems.

PAM360 Efficiently detect, enroll, store, and oversee privileged

users, accounts, and resources—utilized by both
individuals and software—from a centralized dashboard.

Mitigate security threats stemming from persistent

privileges by implementing just-in-time privilege
escalation and least privilege protocols for access
provisioning.

Supervise privileged user activity with session

shadowing capabilities and achieve dual control on
privileged access. Capture sessions and archive them as
video files to support investigative audits.

Analytics Plus Track patterns in data access, sharing, and privileged

account use, and gain early warning signs of changes in
patient record access patterns.

Calculate the real-time risk scores of healthcare

personnel’s corporate and BYOD devices, and seal
security gaps with effective patching.

Healthcare Industry Guide 23

 Use-case 4:

Facilitate streamlined hospital

management
A multi-specialty hospital is struggling to manage its operations due
to outdated IT infrastructure. It intends to modernize its systems by
adopting advanced technologies to support modern healthcare.

As part of its modernization drive, it has adopted new e-health

applications and upgraded its core medical systems. However, its IT
team does not have complete insights into the performance of these
applications, which could lead to unplanned application outages
that impact patient care.

The IT team also needs to track of licensing compliance, IT

expenditures, and asset depreciation to manage its healthcare IT
infrastructure effectively and streamline the management of IT assets
through the entire life cycle, from acquisition to disposal.

The IT team is struggling to manually update and deploy patches to

its fleet of endpoints and Medicare applications, leading to slow and
incomplete patching, and leaving them vulnerable to attacks. The
hospital is looking for ways to automate the deployment of patches
to protect against vulnerabilities and create a secure operational
environment.

Healthcare Industry Guide 24

How ManageEngine products can help

ManageEngine
How they help
products

ServiceDesk Plus Implement an asset management strategy that works

well with the other ITSM processes. Keep track of
licensing compliance, IT expenditures, and asset
depreciation to manage your IT infrastructure effectively.
Build a central inventory for all your IT and non-IT assets.
Provide real-time statuses on your entire asset inventory
with live dashboards.

Keep workplace service delivery and operations running

smoothly. Optimally utilize your organization’s campuses
while keeping workplace amenities and services in
check.

Asset Explorer Monitor the complete asset life cycle from procurement
to disposal. Auto-discovery and management of all
hardware and software inventory deployed in your
network. Scan Windows, Linux, and MacOS devices
with the unified agent for asset discovery. Map business
relationships among staff, assets, and services in
your organization with a configuration management
database.

PAM360 Ensure that the vast number of SSL/TLS certificates

in enterprise IT environments are properly managed
or renewed which helps avoid business outages and
cyberthreats.

Provide complete certificate life cycle management

capabilities to help users discover all their certificates,
create, renew, and deploy new certificates, and generate
custom alerts for certificate expiry. Ensure that an
enterprise’s critical systems are encrypted and secure.

Healthcare Industry Guide 25

Endpoint Central Track hospital IT assets, such as software and hardware,
licenses, and warranties. Provide alerts for any changes
and monitor location, condition, and usage to prevent
unnecessary expenses and losses.

Seamlessly onboard and manage devices with ABM,

Knox, and Google Zero Touch integration. Provide an
app catalog for easy installations, reducing the need for
IT support. Ensure compliance with industry regulations
and data protection by allowing only approved
applications for the medical team.

Conduct regular scans to gather information on IT assets

within your network and create dashboards to gain
insights and visualize the status of your IT infrastructure
across various devices and operating systems.

Secure your network by automating patch deployment

for Windows, Mac, Linux, and third-party applications.
Automate patch deployment to save time and resources,
with customizable scheduling for different applications
and departments. Provide automatic notifications,
pre-test and approve patches to avoid downtime, and
implement flexible compliance policies.

OpManager Gain immediate insight into the status, accessibility,

and efficiency of your network elements, such as
hospital servers, applications, and databases, to address
problems before they impact patients and staff.

Create and streamline processes to address network

problems. Implement automated rules and initiate
processes in response to network occurrences, in line
with a proactive observability strategy.

Applications Manager Monitor the health and availability of your servers, VMs,
converged or container infrastructure to ensure optimal
performance for critical applications.

Healthcare Industry Guide 26

Site24x7 Gain comprehensive insight into the status and
efficiency of your primary healthcare and e-hospital
software, servers, data storage systems, networks, and
websites through a single dashboard.

Analytics Plus Build consolidated dashboards that provide a single

pane of view into every healthcare application, asset,
infrastructure, endpoint, and more.

Attain prebuilt dashboards combining data from the

service desk and endpoint applications to view assets’
entire life cycle, associated users, patch compliance,
licenses, and warranties from one pane.

AppCreator Drag-and-drop over 30 types of form fields to collect

data like names, email addresses, and customer
feedback.

Establish a customized CRM for your company. By

implementing a healthcare CRM, you can maintain
current patient information, such as medical history,
appointment details, and billing records, and establish
online portals for scheduling appointments and
analyzing daily reports.

Utilize AppCreator’s online portals to manage suppliers.

This involves uploading new orders, monitoring
shipments, managing payments, and submitting support
requests from a single dashboard.

Monitor the number of visits made by your field sales

team to physicians and other clients.

Provide sales managers with a centralized dashboard to

manage team expenses, review meeting reports, access
support requests, and more.

Healthcare Industry Guide 27

 Use-case 5:

Securing the cyber infrastructure

A hospital is concerned about the increasing risks of cyberattacks,
with attacks already compromising patient information within the
industry. As a proactive measure to enhance its defenses and lower
risks, the hospital is updating its cybersecurity approach, adopting
security frameworks like the NIST Cybersecurity Framework and Zero
Trust.

While analyzing its security practices, one major issue identified was
the lack of proper access control, which threatens the security and
privacy of patient data.

To safeguard its IT infrastructure, the hospital plans to:

• Gain full visibility over all identities, devices, data, and applications
accessing the network.

• Ensure that medical staff, like doctors, nurses, and health

insurance executives, have only the necessary access to patient
health information relevant to their duties.

• Monitor all network activity and entities, identifying and flagging

any suspicious behavior or threats.

• Respond to potential threats by enforcing additional authorization

and authentication, restricting user privileges, isolating devices,
ending sessions, and providing just in time access if needed.

• Take preventative actions and enhance security for endpoints and

accounts, such as resetting credentials and fixing vulnerabilities.

• Develop an incident management plan to ensure business

continuity and data backup in case of an attack.

Healthcare Industry Guide 28

How ManageEngine products can help

ManageEngine
How they help
products

AD360 Assign appropriate access levels to patient health

information for doctors, nurses, health insurance
executives, and other relevant personnel. Monitor
for signs of privilege abuse, such as excessive file
modifications and unauthorized attempts to access
critical files.

Detect privilege escalation attacks by tracking and

reviewing changes to security groups.Track folder
ownership and permissions to monitor data access
rights.

Receive email and SMS alerts for file and folder changes.
Apply ML to detect unusual file activity and unauthorized
access to patient data. Improve security for sensitive
health information by customizing authentication
methods based on risk factors like IP address, access
time, device, and location.

Back up AD, Azure AD, Microsoft 365, Google

Workspace, and Exchange environments. Ensure
unprecedented resilience during disasters by restoring
your entire environment or just part of it from a backup.

PAM360 Grant trusted, authorized entities secure remote access

to medical systems on a role-based, least privilege basis.
Assign just-in-time controls for your domain accounts
and provision them with higher privileges only when
required by your users. Automatically revoke account
permissions after a set period and reset passwords for
tighter security.

Healthcare Industry Guide 29

Data Security Plus Identify critical files related to healthcare operations
associated with discover, assess their vulnerabilities,
and categorize them accordingly. Monitor access and
changes to these sensitive files and automate responses
to security incidents such as ransomware attacks, data
exfiltration attempts, abnormal file transfers, and other
threats.

Endpoint DLP Plus Automate content analysis to locate sensitive data,

including intellectual property and PII-like patient
accounts and ePHI. Set rules for allowed cloud
applications and block unauthorized transfers through
web browsers to third-party storage.

Log360 Automate the monitoring of log data from firewalls,

routers, switches, workstations, servers, and critical
applications. Provide notifications for any compliance
requirement violations or suspicious data breach
activities. Utilize prebuilt compliance reports as proof
of adherence to compliance requirements, streamlining
security auditing processes.

Use real-time security monitoring to track your VPN

connections and look for suspicious remote logons.

Detect suspicious software and service installations

in your network by utilizing the rule-based correlation
engine.

Utilize advanced threat analytics (ATA) technology

and MITRE ATT&CK capabilities to detect internal and
external threats.

Spot signs of insider threats and account compromise

by monitoring activities like unusual system accesses,
unusual access times, unusual file accesses or
modifications, excessive authentication failures, unusual
software installations, and more.

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 Utilize automated incident workflows and the
ticketing module to enable faster threat response and
remediation.

EventLog Analyzer Track and review log data for compliance purposes.
Easily generate detailed reports in any format, customize
templates, and store data for specific time periods to
meet regulations.

OpManager Plus Obtain real-time insights and a comprehensive view of

the health, availability, and performance of your entire
network components, including routers, switches,
firewalls, and resolve potential issues before they impact
patient care.

Investigate specific security incidents by analyzing

firewall logs. Security teams can use the search and
filter options to identify potential attack patterns or
anomalous behavior.

Endpoint Central Provide secure, role-based access to protect patient

privacy. Set installation permissions, monitor privileges,
and ensure Zero Trust security with role-based and time-
based privileges.

Define staff roles and responsibilities clearly, and assign

appropriate privileges based on these roles. Provide
access permissions to temporary accounts, such as
consultants, contractors, and temporary healthcare
staff, to ensure they can access necessary medical and
administrative systems within the specified time frame.

Regularly assess and manage access levels for

contractors and temporary healthcare staff, ensuring
they have appropriate system entry to perform their
duties effectively while maintaining the security and
confidentiality of patient data, and efficiently handling
access provisioning and deprovisioning processes.

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 Use application-centric privileges to control staff
access to specific applications. Permit only approved
applications and block any suspicious ones.

Allow staff to use personal devices for work while

ensuring they are secure and compliant with industry
guidelines for handling PHI. When an employee leaves,
remotely wipe corporate data from their device to
protect sensitive information.

Healthcare Industry Guide 32

 About ManageEngine
ManageEngine is a leading provider of IT management software,
providing a wide range of solutions. With over 120 products and free
tools, we have everything you need to manage all aspects of your
IT operations efficiently. Our software covers networks, servers,
applications, service desk, Active Directory, security, desktops, and
mobile devices.

Since 2002, we have been a trusted choice for IT teams worldwide,

delivering affordable and user-friendly software. Our solutions are
available in both on-premises and cloud-based options and have
been deployed by over 280,000 companies globally. Nine out of
every ten Fortune 100 companies rely on ManageEngine to power
their IT infrastructures.

As you navigate the evolving landscape of IT management, we are

committed to leading the way with an array of innovative solutions,
integrations, and advancements. As a division of Zoho Corporation,
we focus on promoting alignment between business and IT, enabling
you to seize opportunities and stay ahead in the ever-changing
technology landscape. Choose ManageEngine for comprehensive
IT management software and discover why our solutions are the
preferred choice for organizations worldwide.

Healthcare Industry Guide 33

 Trusted by

For more information:

www.manageengine.com | sales@manageengine.com

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