2. Checking your computer for compatibility 3. Access to the camera and microphone o 3.1. In Chrome Browser o 3.2. In Firefox Browser 4. Screen access o 4.1. In Chrome Browser o 4.2. In Firefox Browser 5. No access to webcam or black square instead of video 6. The test page does not open in IFRAME 7. No access to the screen o 7.1. macOS o 7.2. Linux 8. The MediaRecorder error on Safari 9. Error "Session blocked" 10. Face Photo 11. ID photo 12. Taking exam
Firefox 66+ (Windows 7+, macOS 10.12+, Linux) Edge 79+ (Windows 7+) Safari 12+ (macOS 10.12+) 2. Checking your computer for compatibility Computer test page: https://proctoredu.com/check
Individual test pages can also be set up to check the settings for specific exams.
We recommend that you check your computer before the event starts so that you can make the necessary computer settings in advance. If the check is successful, the corresponding message is displayed. Doing the demo assessments are a good way to ensure this.
3. Access to the camera and microphone
Page for checking webcam in browser:
https://webcammictest.com/ or https://webcamtests.com
Page for checking microphone in browser:
https://webcammictest.com/check-mic.html
3.1. In Chrome Browser
The first time you request permission to place windows on your screens, access the camera and microphone, you must answer "Allow": If several cameras are connected to the computer :
1. Click on the camera icon on the right side of the address bar and go to the settings by the "Manage" button (Windows and Linux) or the "Manage multimedia device settings" button (MacOS) 2. In the settings, select "Camera" 3. In the pop-up list, select another camera
After changing the settings, you need to refresh the assessment page.
If several microphones are connected, you should follow the same steps for the "Microphone" item.
If access was blocked:
1. Click on the camera icon on the right side of the address bar and go to the settings by the "Manage" button (Windows and Linux) or the "Manage multimedia device settings" button (MacOS) 2. Remove from the list of blocked sites https://*.proctoring.online:443
3. Reload the page and reply to the request for access "Allow" Another way to allow access to the camera and microphone is to click on the lock icon in the address bar and select "Allow" next to the "Camera" and "Microphone" items. 3.2. In Firefox Browser The first time you request permission to access the camera and microphone, you should answer "Allow". To avoid repeated requests, you can check the box "Remember this decision". If access was denied, you should reload the page and give permission again.
4. Screen access To provide screen access in any browser, you need the following: Go to your browser settings and make sure that the proctoring site has all the necessary permissions. To access the screen, the site must have “Window management” permission (the name may vary in different browsers)
4.1. In Chrome Browser
There are three ways to allow access to the screen on a computer in the Chrome browser:
1. In the version of Chrome 72+, access to the screen is requested automatically, no
additional actions are required; 2. In older versions of Chrome, you need to install the Supervisor browser extension; 3. Instead of the extension, you can allow access to the screen with a special flag, which must be specified as an argument when running the "chrome.exe".
Should provide access to the entire screen
and after that access cannot be closed, so you shouldn’t click "Stop sharing", but you can click "Hide".
4.2. In Firefox Browser
There are two ways to allow access to the screen on a computer in the Firefox browser:
In Firefox 66+, access to the screen is automatically requested; no additional
actions are required; In older versions of Firefox, you must install the Supervisor browser extension.
You should provide access to the entire screen . To do this, in the pop-up window in the window or screen selection field, select "Entire screen": And then click "Allow" without selecting the "Remember this decision" checkbox: 5. No access to webcam or black square instead of video If a picture with a crossed out camera, a black rectangle, or a loading indicator is displayed, it means that the browser cannot access the camera or the camera does not work correctly. The reason may be problems with the webcam, the camera driver or access to the camera from a web browser, if the camera is in use by another application in the operating system (such as Skype or another browser), or access the camera is blocked Antivirus (ESET — static picture icon crossed out camera, Kaspersky — black screen). You need to close all applications that can work with the camera, disable the antivirus (or camera protection in it) and update the current tab in the browser. You can try restarting the computer.
Antivirus blocking example:
If all else fails, you can try resetting Chrome by opening the "chrome://settings/resetProfileSettings" page and confirming the action.
For Windows 10:
1. Select Start > Settings > Privacy & security > Camera, then make sure Camera access is turned on. This setting lets any user on the device choose if they want apps to be able to access the camera. 2. Find Allow apps to access your camera and make sure it's turned on. This setting allows you to choose if any of your apps can access the camera. It doesn't set which specific apps can access the camera. 3. Once you've allowed your apps to access the camera, you can change the setting for each app. Find the app you want, then turn on camera access for that app. 4. If you don't see an app in the list, it might be a desktop app. Find Let desktop apps access your camera and make sure it's turned on. You can't change camera access settings for individual desktop apps.
6. The test page does not open in IFRAME
Cookies of third-party sites should not be blocked in the browser, in Chrome this is done in the settings "Settings" → "Privacy and security" → "Cookies and other site data" or you can simply enter "chrome://settings/cookies" into the address bar. "Allow all cookies" should be enabled there. Page loading can also be blocked by some browser extensions, such as Betternet Unlimited Free VPN Proxy or AdBlock ad blocker . You should try disabling all third- party extensions. In the Chrome browser, this can be done on the "chrome://extensions/" page, which can be opened through "Menu" → "Advanced Tools" → "Extensions".
7. No access to the screen
Access must be granted to the entire screen and no additional monitors must be connected to the computer and no multiple virtual desktops must be set up. Otherwise there will be an error when checking screen access.
7.1. macOS Starting with macOS "Catalina" 10.15, you need to grant additional permission in the system settings to access the browser screen. To do this, go to system settings in the System Preferences menu. Then select " Security " → "Privacy".
On the left, scroll down and click "Screen Recording".
In the suggested list, select the browser that you want to allow access to the screen recording.
After that, you will need to restart the browser.
7.2. Linux Sometimes in Linux there is a problem when only the mouse cursor is displayed instead of a picture from the screen.
This problem occurs if the original (proprietary) video driver is not installed on the computer. You need to install the driver, restart the computer, after which the screen should be shared correctly.
8. The MediaRecorder error on Safari
The MediaRecorder option must be enabled in Safari on macOS for the system to work correctly. This is done by enabling the developer menu under Safari → "Properties" → "Show Develop menu in menu bar": Then activate the "Develop" → "Experimental Features" → "MediaRecorder" option:
9. Error "Session blocked"
The error "Session blocked: This page was opened elsewhere, close this tab" means that the proctoring is opened in a separate page, browser, PC, mobile. You may pass the test only in one browser tab with the proctoring. In such cases, close all additional tabs and pass the test within your first window. 10. Face Photo The proctoring system will ask you to take a picture of your face using a webcam. The face photo stage is a part of an identity verification procedure.
Ensure that you are in well-lit room where your face is clearly visible in the camera / webcam.
11. ID photo The proctoring system will require you to click a photo of your identification document (ID), which should be done via webcam The image of the ID being captured should have a photo and your name clearly visible. The image of the ID should cover a maximum part of the red box shown below - this is to ensure the photo and your name is clearly readable.
12. Taking exam
Once the necessary checks are successfully completed, the exam page will open. The assessment page opens in the central part of your window, and a small circle is displayed in the lower left corner with the image from your camera.
During the exam, make sure that your face fits completely into the circle and is well-lit. The circle frame may turn yellow or red, along with appearing notifications next to it, if some of the assessment rules are not followed or broken.
Clicking on the circle with the camera will open a menu where there may be useful tools for passing the event.
