The SNUSAT instructions provide essential guidelines for test-takers, including system and bandwidth requirements, installation of the Safe Exam Browser (SEB), and steps for starting, conducting, and ending the test. It emphasizes the importance of having the correct device specifications, maintaining a stable internet connection, and adhering to test protocols to avoid termination. Additionally, it offers troubleshooting tips and answers to frequently asked questions to assist candidates during the testing process.
The SNUSAT instructions provide essential guidelines for test-takers, including system and bandwidth requirements, installation of the Safe Exam Browser (SEB), and steps for starting, conducting, and ending the test. It emphasizes the importance of having the correct device specifications, maintaining a stable internet connection, and adhering to test protocols to avoid termination. Additionally, it offers troubleshooting tips and answers to frequently asked questions to assist candidates during the testing process.
The SNUSAT instructions provide essential guidelines for test-takers, including system and bandwidth requirements, installation of the Safe Exam Browser (SEB), and steps for starting, conducting, and ending the test. It emphasizes the importance of having the correct device specifications, maintaining a stable internet connection, and adhering to test protocols to avoid termination. Additionally, it offers troubleshooting tips and answers to frequently asked questions to assist candidates during the testing process.
The SNUSAT instructions provide essential guidelines for test-takers, including system and bandwidth requirements, installation of the Safe Exam Browser (SEB), and steps for starting, conducting, and ending the test. It emphasizes the importance of having the correct device specifications, maintaining a stable internet connection, and adhering to test protocols to avoid termination. Additionally, it offers troubleshooting tips and answers to frequently asked questions to assist candidates during the testing process.
Important: Please read the following instructions before your test to ensure everything is ready.
Contents 1. System Requirements ........................................................................................................ 1 2. Bandwidth Requirements ................................................................................................... 2 3. Installing Safe Exam Browser (SEB) ..................................................................................... 2 4. Starting the Test.................................................................................................................. 2 5. During the Test ................................................................................................................... 3 6. Ending the Test ................................................................................................................... 4 7. Troubleshooting Common Issues ........................................................................................ 4 8. Frequently Asked Questions (FAQs) .................................................................................... 6
1. System Requirements Make sure your device meets the following requirements to ensure smooth access to the test:
Requirement Windows Mac
Operating System Version 10 or 11 macOS 14 or 15 Processor Intel Core i5 (or higher) Intel Core i5, Apple M1, M2, M3 RAM 4GB (minimum) 8GB (minimum)
On Windows, you can check your system details by following the steps below: 1. Clicking on the ‘Start’ button 2. Go to ‘System Information’ 3. Under OS name you will see your system details.
On Mac, you can check your system details by following the steps below: 1. Click the Apple menu in the top left-hand corner of your screen 2. Select About This Mac 3. The window that opens will include information like the macOS name and version number.
Please use a device where you have administrator rights to install and uninstall applications, give permissions for screenshare, access to camera, etc. and / or end any system processes, as needed.
All instructions below apply to the demo as well as the main test.
2. Bandwidth Requirements For a smooth experience during the test, you will need a stable internet connection of at least 3 Mbps.
To check the speed of your network connection, you can use https://www.speedtest.net/. The download Mbps and the upload Mbps both need to be greater than 3 Mbps.
3. Installing Safe Exam Browser (SEB)
Install the Safe Exam Browser application from the installer files from the links below. This step can be done any time before the test.
Windows: • Click on this link to download Safe Exam Browser: Version 3.8.0.742 compatible with SNUSAT tests • Double-click the downloaded file and follow the on-screen instructions to install.
Mac: • Click on this link to download Safe Exam Browser: Version 3.4 compatible with SNUSAT tests • Drag and drop the downloaded dmg file into the Applications folder.
Important notes: • Only use the installer files provided in this document, as they are specifically designed to work with the compatible operating systems listed above. • You only need to install SEB once. If you installed it earlier for a demo test and did not uninstall it afterward, you do not need to reinstall it for the main test, provided you are using the same device.
4. Starting the Test
Once SEB is installed and configured, follow these steps to begin the test:
• Start by writing down your Test Code and Application ID from the email on a blank sheet of paper. This is important because once the test starts, you won’t be able to switch between applications or files. • Open the file named SNUSAT_testlink.seb (this file is present in the zip file shared with you). • When prompted, enter your Test Code and Application ID. • The system is designed to run some system checks – please wait while these checks complete. If it asks for permissions (like camera or microphone access), make sure to allow them. These are essential for monitoring your test. • The system will prompt you to capture a photo of yourself, so make sure you’re sitting in a well-lit room and click a clear photo. • You’ll also need to capture a photo of your government-issued ID on the system when prompted. Make sure the photo in the ID card is clear and all text on the ID is readable.
Please ensure that the name in the ID card provided matches the name given in the application form. • Next, you’ll be asked to scan the room where you’ll take the test. Click on the record button and slowly show the space to ensure it’s quiet, well-lit, and free from distractions. Don’t forget to include your desk or table at the end of the scan. Click on ‘Save’ to save the recording. • Use the QR code option only if you have a desktop. • Before starting the test and sometimes during the test, you might see more prompts to enable features like the camera, microphone, or to allow screen sharing. If so, make sure to allow them.
The test code for the demo test and the main test are not the same. Please make sure you are referring to the right email for the main test.
5. During the Test
• Keep the paper with your Test Code and Application ID handy, as you will need it during the test. • Have 1-2 blank sheets of paper and a pencil or pen ready for rough work. • During the test, you might see prompts to enable features like the camera, microphone, or to allow screen sharing. If so, make sure to allow them. • If you face any issues, call 033-4058-5585 for assistance. This number will also be available in the instructions panel on your test screen. • Calculators are not allowed during the test. • You are not permitted to use your mobile phone during the test, except to contact the support team if you face technical issues.
What will lead to test termination:
• Using mobile phones, calculators, smart watch, headphones / earphones or any other device • Screen share is not enabled • The webcam is disabled or inaccessible • Several people in front of the camera, the system has detected more than one person in the frame • Talking or noises in the background • No face visible in front of the camera or person is not looking at the camera • Screen area is not fully displayed, or an optional monitor is connected • Unidentified person in front of the camera, the person taking the assessment has changed during the session • Microphone is off or has low volume
Re-login: If you get disconnected from the internet or your system shuts down during the test, you can easily re-login by following these steps: 1. Open the SNUSAT_testlink.seb file again. 2. Enter your test code and student ID. 3. Submit a request for re-login.
Once your request is submitted, our support team will review and approve it. Upon approval, you will be able to resume your test from where you left off.
This process ensures minimal disruption and allows you to continue your test seamlessly. If you have any issues during re-login, please reach out to the support team for assistance.
6. Ending the Test
• To submit your test, click on the ‘End test’ visible below the question panel or when you reach the last question in the section. You will see a confirmation pop-up with the number of questions answered and unanswered. Proceed by clicking on ‘Yes’ if you are sure about submitting your test. • Once you see the ‘Congratulations’ message on the screen, you can exit the test environment. To leave the test environment, you need to click on the power button in the bottom right corner of the screen within SEB.
7. Troubleshooting Common Issues
If you face any issues during the test, here’s how to solve them:
• Unable to install SEB
Ensure the device you are using does not have any restrictions to install new software. Ensure you have administrator rights and can remove unwanted / conflicting applications such as WhatsApp, Zoom, TeamViewer and AnyDesk.
• Screen freezes during the test
Press Ctrl + Alt + Delete. Click on Task Manager. Once the task manager window opens, select Safe Exam Browser and End the task. Restart the test by opening the SNUSAT_testlink.seb file again.
• Camera Not Working
Quit SEB. Go to the device settings and ensure access to the camera is granted to all applications. You can test it here prior to the test: WebRTC Camera Test.
• No Internet Connection Quit SEB, if needed. Re-connect to the internet and reload the page. Sometimes you may have to restart the router or turn off wi-fi on your system and switch it on again.
• Pop-ups when starting up SEB
If you see these pop-ups when starting SEB, then click the following options to continue.
8. Frequently Asked Questions (FAQs) 1. What if SEB doesn’t get installed or work on my device? Double-check if your device meets the system requirements. If it doesn’t, you’ll need to use a different device.
2. Can I take the test on a tablet or smartphone?
Unfortunately, no. The SNUSAT must be taken from a laptop or desktop.
3. What happens if I accidentally close SEB during the test?
Don’t worry! Just reopen the SNUSAT_testlink.seb file and follow the steps on your screen. See the instructions under the re-login section above.
4. What should I do if SEB crashes?
• Quit Safe Exam Browser and attempt to restart by opening the SNUSAT_testlink.seb file. • If the above step does not work, restart or force restart your device. • When you restart SEB, keep all other applications closed.
5. Who can I reach out to for help during the test?
If you need assistance, contact the SNUSAT support team via phone on 033-4058-5585 for assistance. This number is also available on the instructions panel in your test.
6. Every time I open the SNUSAT_testlink.seb file I see a popup that says, ‘Modify Setup’. How do I resolve that?
Please follow the steps below to address this issue:
• Right-click on the SNUSAT_testlink.seb file.
• Select "Open with" > "Choose another app". • Click "Choose an app on your PC" and navigate to the folder where Safe Exam Browser is installed. • Go to the Application folder and select SafeExamBrowser.exe. • This should fix the issue and prevent the "Modify Setup" popup from appearing.
7. My ID card is not detected / throwing an error
Usually, such an error occurs when the ID card is too close or too far from the webcam. You can avoid this issue by positioning your ID card such that the edges of the ID card are aligned with the red box shown on the screen.
8. I am getting a ‘No proctor available’ error message when I start the test.
This issue has been addressed. Please try again to start the demo test.
