Adithya Dhanasekar is a technical support professional with over 4.5 years of experience in application troubleshooting and process improvement, currently working at ZOHO, India. He has a strong background in IT service management, collaborating with cross-functional teams, and mentoring others to enhance operational efficiency. Adithya holds an MBA in Supply Chain Management and possesses various technical skills and certifications in data analysis and IT tools.
Adithya Dhanasekar is a technical support professional with over 4.5 years of experience in application troubleshooting and process improvement, currently working at ZOHO, India. He has a strong background in IT service management, collaborating with cross-functional teams, and mentoring others to enhance operational efficiency. Adithya holds an MBA in Supply Chain Management and possesses various technical skills and certifications in data analysis and IT tools.
Adithya Dhanasekar is a technical support professional with over 4.5 years of experience in application troubleshooting and process improvement, currently working at ZOHO, India. He has a strong background in IT service management, collaborating with cross-functional teams, and mentoring others to enhance operational efficiency. Adithya holds an MBA in Supply Chain Management and possesses various technical skills and certifications in data analysis and IT tools.
Adithya Dhanasekar is a technical support professional with over 4.5 years of experience in application troubleshooting and process improvement, currently working at ZOHO, India. He has a strong background in IT service management, collaborating with cross-functional teams, and mentoring others to enhance operational efficiency. Adithya holds an MBA in Supply Chain Management and possesses various technical skills and certifications in data analysis and IT tools.
Dynamic professional with 4.5+ years of experience in technical support, application troubleshooting, and process improvement. Skilled in IT service management, collaborating with cross-functional teams, and enhancing application performance. Adept at identifying software defects, implementing effective solutions, and mentoring teams to drive operational excellence.
Professional Experience
Technical Support Engineer
ZOHO, India | June 2024 – Present
• Actively collaborate with cross-functional teams to troubleshoot and resolve critical application issues. • Document, analyze, and escalate potential product defects, ensuring process improvements for application stability. • Implement work ow automation with engineering teams to optimise application performance. • Mentor team members to drive knowledge sharing and standardisation in issue resolution.
Operation Portfolio Specialist
NielsenIQ, India | April 2023 – May 2024
• Delivered technical support and maintained high service levels for North American clients, ensuring timely issue resolution. • Collaborated with engineering teams to troubleshoot and implement product updates, enhancing application functionality. • Led process improvements and training sessions, resulting in increased operational ef ciency. • Managed escalations effectively, aligning with incident management processes.
Subject Matter Expert (Product Specialist)
Infosys, India | May 2022 – April 2023
• Resolved 85% of customer-reported issues, ensuring high customer satisfaction.
• Partnered with engineering teams to document software defects and contribute to product enhancements. • Delivered ef cient troubleshooting for complex technical problems, maintaining incident SLAs. • Provided training to team members to improve service quality and issue resolution time.
Process Associate (Technical Support)
DHL Global Forwarding, India | November 2019 – October 2021
• Conducted technical training sessions, improving client adoption of application tools.
• Con gured applications for seamless client onboarding and resolved software-related challenges. • Strengthened team ef ciency through process documentation and knowledge-sharing initiatives.
Education fi fi fl fi fi MBA in Supply Chain Management Galgotias University, Greater Noida, New Delhi, India | June 2017 – May 2019
BBA in Supply Chain Management
SRM University, Chennai, Tamil Nadu, India | April 2014 – April 2017
Technical Skills
• IT Service Management Tools: ServiceNow (Pro cient)
• Scripting: SQL, • Systems & Applications: Linux, SaaS Solutions, API Integration • Data Tools: Tableau, Power BI, MS Of ce Suite (Excel, Word, PowerPoint) • Networking: DNS, SMTP, IMAP, POP3, IP4 vs IP6
Certi cations
• IBM: Data Analysis with Python
• SQL, Tableau, Power BI Certi ed
Key Highlights
• Strong experience in application troubleshooting and issue resolution using ServiceNow.
• Skilled in collaborating with cross-functional teams to identify defects and implement timely xes. • Proven expertise in IT service management processes, including incident management and escalation handling. • Adept at mentoring teams, driving process improvements, and maintaining application stability. • Excellent verbal and written communication skills with international client exposure. fi fi fi fi fi
