DOWNES & THE FUTURE OF ONLINE LEARNING

NEW TECHNOLOGY ........................................................................................................................................................ 3

BANDWIDTH ......................................................................................................................................................................... 3
PROCESSING.......................................................................................................................................................................... 4
STORAGE .............................................................................................................................................................................. 4
SOFTWARE............................................................................................................................................................................ 5
SPECIALIZATION ..................................................................................................................................................................... 5
WIDGETS AND WEBTOPS ......................................................................................................................................................... 6
EMBEDDING .......................................................................................................................................................................... 6
NEW TECHNOLOGY IN EDUCATION ................................................................................................................................ 6
THE PAD (PERSONAL ACCESS DEVICE) ....................................................................................................................................... 7
DISPLAY TECHNOLOGY ............................................................................................................................................................ 7
PORTABLE, PERSONAL, AND GLOBAL.......................................................................................................................................... 8
PRESENTATION SOFTWARE....................................................................................................................................................... 8
GAMES AND SIMULATIONS..................................................................................................................................................... 10
INTERACTION AND ONLINE CONFERENCING ................................................................................................................ 10
SYNCHRONOUS CONFERENCING .............................................................................................................................................. 11
ASYNCHRONOUS CONFERENCING ............................................................................................................................................ 12
CONFERENCING STANDARDS AND PROTOCOLS ........................................................................................................................... 12
PERSONALIZED LEARNING ........................................................................................................................................... 13
GROUPS VERSUS NETWORKS.................................................................................................................................................. 13
LEARNING MANAGEMENT AND COMPETENCES .......................................................................................................................... 14
PERSONAL LEARNING ENVIRONMENTS ..................................................................................................................................... 15
CONTENT VERSUS CONVERSATION .......................................................................................................................................... 16
CONNECTIVISM .................................................................................................................................................................... 16
LEARNING RESOURCES .......................................................................................................................................................... 17
FLOW AND SYNDICATION ....................................................................................................................................................... 17
WHAT IT ISN’T..................................................................................................................................................................... 18
TIME AND PLACE INDEPENDENCE ................................................................................................................................ 19
TIME INDEPENDENCE ............................................................................................................................................................ 19
PLACE INDEPENDENCE........................................................................................................................................................... 20
THE SCHOOL OF THE FUTURE .................................................................................................................................................. 22
CONVERGENCE .................................................................................................................................................................... 22
LEARNING COMMUNITIES............................................................................................................................................ 23
INTEREST-BASED COMMUNITIES ............................................................................................................................................. 24
PEER-BASED COMMUNITIES ................................................................................................................................................... 25
LEARNING COMMUNITIES ...................................................................................................................................................... 26
IDENTITY-BUILDING .............................................................................................................................................................. 27
THE TRIAD MODEL ....................................................................................................................................................... 27
THE TRIAD .......................................................................................................................................................................... 27
THE ONLINE HOST-PROVIDER FRAMEWORK .............................................................................................................................. 28
ACCREDITATION........................................................................................................................................................... 29
THE DIVERGENCE OF LEARNING AND TESTING ............................................................................................................................ 29
EDUCATION AS A SERVICE ...................................................................................................................................................... 30
ACCREDITATION AND REPUTATION .......................................................................................................................................... 30
MODULARITY ............................................................................................................................................................... 32
 A HISTORY OF MODULARITY .................................................................................................................................................. 32
USING MODULAR CONTENT ................................................................................................................................................... 32
EDUCATIONAL OBJECT PROTOCOLS.......................................................................................................................................... 33
MODULARITY, CONTINUED .................................................................................................................................................... 34
COPYRIGHT, OWNERSHIP AND IDENTITY ..................................................................................................................... 35
ROADBLOCKS ...................................................................................................................................................................... 35
RESPONSES ......................................................................................................................................................................... 36
THE LEARNING MARKETPLACE ................................................................................................................................................ 37
INSTRUCTIONAL TECHNOLOGY .................................................................................................................................... 38
TRACKING ........................................................................................................................................................................... 39
CONFERENCING ................................................................................................................................................................... 39
CONTENT FILTERING ............................................................................................................................................................. 40
THE ECONOMICS OF ONLINE LEARNING ....................................................................................................................... 41
AUTOMATION ..................................................................................................................................................................... 42
SAVINGS............................................................................................................................................................................. 42
THE BOTTOM LINE ............................................................................................................................................................... 43
THE FUTURE ................................................................................................................................................................. 43
REFERENCES ................................................................................................................................................................. 44
 The Future of Online Learning: Ten Years On
Stephen Downes

In the summer of 1998, over two frantic weeks in July, I wrote an essay titled The Future of Online
Learning. (Downes, 1998) At the time, I was working as a distance education and new media design
specialist at Assiniboine Community College, and I wrote the essay to defend the work I was doing
at the time. “We want a plan,” said my managers, and so I outline the future as I thought it would –
and should – unfold.
In the ten years that have followed, this vision of the future has proven to be remarkably robust. I
have found, on rereading and reworking the essay, that though there may have been some
movement in the margins, the overall thrust of the paper was essentially correct. This gives me
confidence in my understanding of those forces and trends that are moving education today.
In this essay I offer a renewal of those predictions. I look at each of the points I addressed in 1998,
and with the benefit of ten year’s experience, recast and rewrite each prediction. This essay is not
an attempt to vindicate the previous paper – time has done that – but to carry on in the same spirit,
and to push that vision ten years deeper into the future.

1 New Technology
The development of new technology continues to have an impact on learning. While on the one
hand, new technology allows schools and instructors to offer learning in new ways, educators
nonetheless continue to face limitations imposed by technology, and sometimes the lack of
technology. While access to the internet has increased greatly over the last decade, some schools
continue to experience bandwidth shortages and most schools do not have enough computers for
every student. Yet, this is changing, and the pace of this change will continue to accelerate.

1.1 Bandwidth
As administrators struggle against the demands video streaming and bit torrent networks place on
backbones, it is hard to imagine saying that bandwidth will be unlimited. But from a certain
perspective, from the point of view of most users, bandwidth is already unlimited, as they are able
to share text, images and video with ease. The limit of 28K from ten years ago now appears
laughable to most urban internet users, as broadband access allows downloads almost a hundred
times faster. Applets are now commonplace, a video sharing site (YouTube) is the most popular
destination on the internet, and video conferencing (through services such as Skype) is mainstream.
And access to bandwidth continues to improve. The employment of data compression technologies
has almost been superseded by fibre-optics technology such as lightpath management. (van der Pol,
2007) Companies like Verizon are offering fibre-optics to the home. (Verizon, 2008) And while
satellite internet did not revolutionize internet access, the spread of Wi-Fi and other wireless
technologies created an essentially mobile internet, with Wi-Max, a long-range broadband wireless
internet standard, poised to greatly extend that in the future. Bandwidth is in the process of
becoming ubiquitous, and though we may complain about the price, it is already, relatively
speaking, cheap.
Despite set-backs – for example, the lobbies by private corporations to prevent the deployment of
municipal Wi-Fi – it is not unreasonable to expect that inexpensive wireless broadband will be
ubiquitous in most populated areas. We can think of it as a service analogous to the deployment of
mobile phone services today (and indeed, the providers of tomorrow’s broadband wireless may well
be today’s mobile service providers.

1.2 Processing
Computers have as well become more reliable. It is hard to believe that only ten years ago we were
upgrading from 75 megahertz processors to 100 or even 130 megahertz machines. The computer
this is being typed on, a MacBook Pro, runs a 2.33 gigahertz duo-core processor. And its 3 gigabtye
memory dwarfs the 16 (upgradable to 32) megabyte memory we used with our Pentium computers.
And while the deployment of these 64 bit computers took rather longer than one would expect,
they are beginning to be seen in the home and the office today. (Norr, 2006) Today, 128 bit
processors are not really on the horizon, but computer capacity is continuing to increase through
the use of multiple processors.
As a result of the use of multiple processors, computers themselves are becoming what might be
called ‘platform neutral’. Computer programs are being designed to run in ‘virtual machines’ which
can be carried from one hardware platform to another without adaptation. The Java Virtual
machine (JVM) is one example of this, but so also are the ‘images’ produced by virtualization
software such as VMWare or Parallels. And specialized computer languages, such as Erlang, are
designed to operate in multiple processor environments. (Ericsson Computer Science Laboratory,
2008) These systems manage the interface between the operating system – whether it be Apple,
Windows or Linux – and the underlying hardware, thus allowing the same system to be run on
varying hardware configurations. The operating system, to these systems, is depicted as a disc file
(or ‘image’). As a result, it is not unreasonable to imagine people carrying their ‘computers’ around
on ten (or hundred) gigabyte Flash memory drives.
Virtualization will occupy increasing attention in the future. Why? "We see a large number of
customers spending less than 30 percent of their IT budget on business priorities, and growth
initiatives, and 70 percent or more on management and maintenance. With virtualization and with
these broader transformational initiatives, you can really flip the ratio around." (Gardner, 2008)

The combination of ubiquitous broadband and the portable operating system will result in the
widespread popularity of what is currently being called ‘cloud computing’. The idea is that your
computer, as a set of data files, is stored online. As such, it may be access from any hardware
environment, including mobile or portable devices. Consequently a person will access their single
computing environment from different devices while at home, on the road or in the office. This
computer will, in turn, access data and applications provided by remote online services.

1.3 Storage
Storage is today widely available and relatively inexpensive. Once almost inconceivable, terabyte
hard drives are now available in the local computer store for roughly two hundred dollars.
The rise of Flash memory – now available at 32 gigabytes and counting – and the minidisc used in
some MP3 players will greatly accelerate the trend we have already seen toward specialization we
have seen in the last decade. Flash memory is solid state, which means it consumes much less
power and is much more compact than disc-based storage. Probably the most notable of the
specialized computers, the iPod, has become one of the most popular consumer products of all
time. Digital cameras have essentially replaced traditional cameras; Polaroid is ceasing production
of instant film in 2009. (Winn, 2008) Other specialized computers, such as personal digital assistants
(PDAs), global positioning systems (GPS) and mobile phones, dominate the consumer electronics
market.

1.4 Software
Software has also become more reliable, even though this has been obscured to some degree by
the decade-long dominance of the market by Microsoft’s Windows operating system. As web-based
applications become more widely available, however, more specialized and customizable operating
environments will be available to users. Online storage and processing represent yet another
virtualization of the computing environment, with the result that personal systems are simpler and
more stable. Simple devices – from the One Laptop Per Child computer to the Asus Eee to the Nokia
internet tablet to Apple’s iPhone now allow people to run complex software with very simple
devices. (Arrington, 2008)
Indeed, it is arguable that we have already reached the upper limit of the large single-system
software environment. A report from Gartner Consulting, for example, suggests that Windows Vista
is collapsing under its own weight. (Dignan, 2008) Microsoft needs to virtualize Windows, to create
versions tailored to different devices, simplifying the operating system providing a similar user
experience across a wide range of products. Already, Microsoft is reported to be working on an
ultralight version of Windows for the OLPC project. (Smith, 2008) Meanwhile, Nintendo is making
the Wii gaming system a web application that streams videos from the BBC. (Waters, 2008) The
distinction between ‘systems’ that characterized the Linux-Mac-Windows battles of the 90s and
2000s will fade into the background.
The best example of this may be seen at the Flickr website. You use a digital camera – a specialized
digital computer with an optical sensing device – to take a photograph. You then upload the photo
(often wirelessly) to the internet, storing it in your Flickr account. You then, using the Flickr website,
access a separate application called Piknik to edit the photo – your photo data is actually sent from
Flickr to Piknik, and you use Piknik servers to perform the manipulations. After returning your photo
to Flickr, you employ yet another application that will print the photo and, combined with a
shipping service, send you a nicely framed enlargement.

1.5 Specialization
Computers are becoming more specialized, and we are beginning to think of them as devices used
for specific purposes – gadgets – rather than as computers at all. Pulse-monitoring devices, global
positioning systems, toll system tags, e-book readers, writing tablets: all these and more are
forming an increasingly large part of our landscape (for many many gadgets see websites such as
gizmodo.com). Desktop computers themselves are shrinking as designers make them more portable
and more energy-efficient. (Fried, 2008)
Computers – and more specifically, processors, storage devices and wireless communicators – are
being embedded into everyday devices. Despite early hiccups, WalMart continues its drive to have
RFID wireless transmitters embedded in all products it sells, for example. (Wailgum, 2008) These
chips will be used to track inventory and facilitate check-out. Meanwhile, fads such as wearable
computing come and go, harkening a day when our clothes will monitor our vital signs, keep track of
where we’ve been, and function as camouflage or a computer screen. (Busari, 2008) Digital
technology is becoming a part of our lives, embedded in everything, much in the way paper
permeated the lives of earlier generations.

1.6 Widgets and Webtops

In 1998 I wrote that computer programs of the future will be function based, that they will address
specific needs, launching and manipulating task based applications on an as needed basis. For
example, I said, the student of the future will not start up an operating system, internet browser,
word processor and email program in order to start work on a course. The student will start up the
course, which in turn will start up these applications on its own.
The 2008 instantiation of this idea is the widget. A widget is a piece of code – typically written in
Flash or Javascript – that resides on a desktop or web page and performs a specific function.
(WebProNews, 2008) Thousands of widgets exist and may be found on download pages at places
like Yahoo! and Apple or from specialized content sources such as national Geographic. (National
Geographic, 2008) A widget obtains content from one website and displays it on another website.
Often user interaction is provided – the user might type a term into a search widget, for example –
and often some form of processing is requested at the remote website.

Widgets can be combined as a collection of services through web sites called ‘webtops’. These
websites, such as PageFlakes and Netvibes, import content and services and arrange them on a
page according to user settings and preferences. (Oehlert, 2006) Ands we can see learning
management systems such as Desire2Learn adopt the same approach to design, creating
personalized course home pages out of a set of associated widgets. (Weiser, 2008) It does not
matter what operating system is used to view such pages because they are displayed inside the web
browser.

1.7 Embedding
Computers – essentially, little processors with wireless access to the ambient internet – will be
embedded in everyday products. I have spoken in the past about the fishing rod that teaches you to
fish or the jar of strawberry jam that teaches you about jam, as well as the example from Bruce
Sterling’s Distraction about the hotel that teaches you how to build it. (Sterling, 1999)

2 New Technology in Education

While technology changes rapidly, people do not. People want to use tools that look and feel like
tools they’ve always used, and will tend to adopt tools only if they see a clear benefit either in
productivity or in savings. (Starr, 2003) Since education is a domain that inherently involves people
as both practitioners and clients, it seems clear that when we think about the adoption of new
technology in education, we need to think as much about what people will want and are likely to do
as about the new technologies that will be available.
In particular, education is fundamentally a process of communication (learning, by contrast, is
fundamentally a process of growth). (Richter, 1995) As such, educators over the years have
attempted to keep the use of tools to a minimum, and as invisible as possible, and to focus on the
teaching. How many times have we heard the refrain that pedagogy should not be driven by
technology?
When we example the teaching process – one that remains largely unchanged even through the
first decade of the internet – we see this emphasis on dialogue and communication. And it should
not be surprising that the first major type of technology to be adapted, the learning management
system (LMS), was originally named ‘World Wide Web Course Tools’ (or WebCT, as we later came to
know) (Goldberg, 1996). Basic technology, such as the book, the notepad, the blackboard, and the
teacher were all either emulated or facilitated within WebCT.

2.1 The PAD (Personal Access Device)

In 1998 I wrote that ‘The PAD will become the dominant tool for online education, combining the
function of book, notebook and pen.” The PAD, I said, would be “a lightweight notebook computer
with touch screen functions and high speed wireless internet access.” I also said it would cost
around three hundred dollars.

By 2008, the prescience of that prediction has been proven. Early tablet computers produced by
QBE won Comdex ‘Best of Show’ awards in 1999 and 2000. (Viherlahti, 1999) In 2002 Microsoft
released the Windows XP Tablet PC Edition to support tablet technology. (Thurrott, 2002) It
included handwriting recognition and voice commands. Today, arguably, the tablet computer has
become so widespread.
Of most significance, tablet computers have in recent years reached the price point predicted in my
1998 article. Probably the most notable of these is the XO Computer, but for the One Laptop Per
Child (OLPC) project, which was sold for just under $200. (Bsales & Bsales, 2007) Other computers
selling for less than $300 quickly followed, including the Intel Classmate and the Asus EEE.
Meanwhile, Apple’s iPod touch, ostensibly a music player but in fact a small wireless computer, was
widely popular.
With slim, lightweight technology, truly useful and portable PADs will be widely available within the
next ten years. We have already seen significant improvements in screen technology, including slim
touch-sensitive screens. Wireless access and cloud computing make bulky storage devices
unnecessary; what local memory is needed will be more than adequately managed using tiny flash
memory chips. Improvements in battery life and solar power will mean that these low-wattage
portable computers will run for days. They will, as I suggested before, come in all shapes and sizes,
from a slim pocket version (much like the iPod touch) to a notepad version.

2.2 Display Technology

The same technology that makes PAD technology possible will continue to proper improvements in
large screen displays (devices I nicknamed WADs (Wide area Displays) ten years ago).
The age of wide area displays has already arrived; with the conversion to high definition digital
television in February 2009 (Federal Communications Commission (FCC), 2008) manufacturers have
been selling wide-screen plasma and light emitting diode (LED) monitors. These distinct
technologies have in common not only the ability to support flat monitors (as compared to the
bulky cathode ray tubes used in traditional televisions) they also consume less power and produce
less heat.
In the future, it will be common to see these large-area displays hanging on living room and
classroom walls. Instead of being the size of small windows, they will be the size of large
blackboards. They will be touch sensitive (or if not, connected to a pointer tracking system device
similar to the ones being cobbled together for less than $50 by Wii enthusiasts (Lee, 2007)) or
included with any of a number of children’s educational webcam games today (such as Camgoo,
among many others).
Projection technology is also coming down in price and improving in power and portability. It is
now not uncommon for people to build home movie theatres using computers or DVD plays along
with a digital projector and wall or screen. And projection technology, combined with mobile
phones, is touted in some circles as a wave of the future. (Tran, 2007)

2.3 Portable, Personal, and Global

The combination of portable and affordable computing devices, combined with widely available
digital presentation tools, will make education genuinely personal and portable.
Imagine having in your hands a device on which you can not only write or type content, but which
takes photos and records videos. Imagine further that this device contains easy-to-use but powerful
photo and video editing software, and is additionally connected to a massive library of content
made available through ambient broadband internet connections.
Moreover, imagine that any environment that contains a flat surface can become a teaching
environment, one where your friends’ faces (or your parents’ or your teachers’) can appear life-size
on any old wall or on a table surface as you converse with them from the next room or around the
world. We have already seen how the availability of mobile telephones has transformed society in
less than a generation. (New Media Consortium, 2008) Having much more powerful, much more
expressive, communications technology available everywhere will have a similar impact.
It is important to think not simply about how these technologies will operate individually but rather
about how they will operate in combination. A person will move content online and offline with
ease. Software and multimedia will no longer be associated with hardware or other devices but will
rather be associated with individuals and will express their personal preferences. We are already
seeing this as people can download and carry their own portable applications around with them.
(PortableApps.com, 2008)
Each person will have what may be thought of as a ‘profile’ of their own art, music and other media,
which they have created themselves or with friends, along with records of their activities in various
games and simulations (we see things like this already with applications like Launchcast) that take
place both on and off line. (Breeding, 2005) They will be able to be in constant audio and video
contact with family and friends, meaning that families and groups will never really be separated
unless one of them chooses to be.

2.4 Presentation Software

The term ‘presentation software’ can be used to refer to applications designed to display learning
material to students. (TechTarget, 2005) In the past, these learning materials were confined to
physical media such as video tapes or CD-ROMS. And a lot of educational material continues to be
presented in such formats today; any parent can describe the wide array of children’s titles
available at the local software store.
Learning materials are now available online as well. Probably the most representative (and most
saturated) market is the language learning market, where providers market audio and video clips,
flash cards and memory aids, study guides, and much more. Additionally, numerous applications are
marketed to parents of small children; these vary from quiz applications to games to online
communities.
That said, the presentation software market has divided itself roughly into two parts. On the one
hand, sophisticated tools have been placed into the hands of instructors and non-professionals to
facilitate the creation of multimedia presentations. To name just a few, we could point PowerPoint,
which allows instructors to create slides; to Audacity, which facilitates audio recording and editing,
Adobe Premiere Elements, an inexpensive and accessible video editing tool; Camtasia, a screen-
recording and video editing tool; and Second life, which enables people to create three-dimensional
objects.
On the other hand, even more sophisticated tools have been placed into the hands of professional
designers. In addition to professional versions of the content creation tools, programming studios
and integrated development environments enable developers to create sophisticated games,
simulations and other educational applications. Thus there is, at any given time, a professional
educational content community that creates high-end and custom educational content and a non-
professional community that creates (relatively) low-end and more personalized educational
content.
This is a trend that is likely to continue, though it is also likely that the line dividing the professional
from the non-professional community will become increasingly elusive over time. Generally, as a
domain of software design becomes well known, sets of tools for content creation are developed,
which in time become widely accessible. Several recent waves in technology are reflective of this
trend.
The first of these is the notion of the ‘software object’. (Sun Developer Network, 2008)This concept,
which in education became the idea of the ‘learning object’, emerged as a result of the idea that
reusable software objects could be created. These objects – a ‘menu’ item, for example, or a ‘task
bar’, were made available in drag-and-drop programming environments, such as the Windows .Net
environment. (Downes, Learning Objects: Resources for distance education worldwide, 2001) The
idea that educators could assemble learning materials out of predefined components has never
been abandoned.
The second is the concept of ‘Web 2.0’ that has recently swept the internet. (O'Reilly, 2005) Web
2.0 is actually a cluster of technologies that combine to allow web sites to become interactive. At
the heart of these technologies – things like Asynchronous Javascript and XML, for example – are
collections of software applications called ‘frameworks’ that automate the way web software
handles the storage and retrieval of data and contents. Early frameworks included Cold Fusion,
WebObjects and J2EE. Web 2.0 emerged with the release of lightweight open source frameworks
such as Ruby on Rails. (Poteet, 2008)
2.5 Games and Simulations
A great deal has been written in the last few years about educational games or, as they are
sometimes called, ‘serious games’. (Eck, 2006) In 1998 I wrote that “educational software of the
future will include every feature present in video games today, and more.” Though this hasn’t
proven to be strictly true, it is largely true, and probably no more true than in the domain of games
and simulations.
Though there are different types of games, including quiz-games and branching games, the sort of
games I felt most appropriate to educational use were learning environments such as were to be
found in games like Sim City or Sim Earth. These games, now known as ‘spreadsheet games’,
involve the creation of a large body of interacting data sets. Players manipulate both data sets and
interactions, and resulting data states create the gameplay. (Aldrich, 2005) (Kapp, 2005)
While the last ten years have seen a fair amount of attention paid to such games, through the
development of modification kits for gaming engines such as Civilization, even more attention has
been paid to another class of educational software, the simulation. Once used only for high-end
training, such as for aircraft or helicopter pilots, simulations have become in recent years cheaper to
produce and hence more accessible. These can be built from stand-alone programming libraries, but
can also be developed from modified gaming engines. This, for example, is what the Canadian
Forces did, modifying the popular SWAT ‘First Person Shooter’ into a collaborative training
simulation. (Mahood, 2007)
The tools that we use today were in development in 1998 – multimedia or content engines such as
PowerPoint or Director, development environments such as .Net, programming languages such as
Java or Ruby, rendering systems such as VRML or SMIL. These now are disappearing into the
background, while practitioners are working directly with content creation tools, both on the
desktop and on the web.
The World Wide Web today contains millions, and maybe billions, of (what used to be called)
presentations, ranging from blog posts to wiki entries to videos posted on YouTube to Flickr
photographs to SlideShare slide shows. As complex multimedia presentations become more
modular, as they come to be based more on things like objects and frameworks and modification
kits, we will see the same phenomenon for game and simulation content, where millions of
resources will create complex and rich materials where, formerly, everyone would have to make do
with a relatively simple offering from a publishing company. (Downes, Places to Go: Apolyton, 2005)
In 1998, I wrote the following: “To give a student an idea of what the battle of Waterloo was like,
for example, it is best to place the student actually in the battle, hearing Napoleon's orders as they
become increasingly desperate, feeling the recoil of one's own musket, or slogging through the mud
looking for a gap in the British cannons.” (Downes, The Future of Online Learning, 1998) Today we
can say that the creation of such simulations will not be simply the domain of large production
houses, but will rather be more and more the result of massive collections of small contributions
from individual players. And that the creation of content – any content – needs to take this
phenomenon into account, or be seen as abstract and sterile.

3 Interaction and Online Conferencing

In recent years educators have come more and more to believe that the presentation of educational
content is but a small part of the learning process. To paraphrase the Cluetrain Manifesto, which
came out roughly the same time as the Future of Online Learning, “all classrooms are
conversations.” (Levine, Locke, Searls, & Weinberger, 1999) To that end, online conferencing in
education has become important, not simply as a means to advance our knowledge of the subject
area, but as a means to advance our understanding of communication using online technologies.
That said, online conferencing technology has become, for the most part, cheap and ubiquitous. The
purchase of large-scale interactive television suites is largely a thing of the past, and while
enterprise conferencing technology remains at a relatively high price point, effective and
inexpensive technologies are bringing conferencing to the masses. The future will see a
continuation of this trend, to the point where there will be little difference between taking part in
an online conference and being in the same room.

3.1 Synchronous Conferencing

Though I stated in 1998 that interactive television “will be obsolete within five years” there is still a
great deal of love bestowed on the technology at the corporate and governmental levels. The World
Bank spent millions of dollars building ITV labs in developing nations, while companies invested
additional millions in Polycom units. (Veldanda, 2003) Even as I write, development of high-
bandwidth videoconferencing technology continues; we have an ‘Advanced Collaborative
Environments’ in our own building. (National Research Council Canada, 2005)
These are slowly being replaced by desktop videoconferencing. Probably the most important aspect
of this is the deployment of web cameras (or computer interfaces to video cameras, such as
provided by Pinnacle) of suitable quality for large screen images. As well, software, such as
XMeeting for the Macintosh, has been developed to allow computers to access the H.323 standard
used by videoconferencing units.
We have also seen in the field of education the development of conferencing suites such as
Elluminate or Centra Symposium. As I noted in 1998, people will want a system that transfers data
as well as video signals. These applications do that, providing audio and video communication while
also allowing application and desktop sharing, whiteboards and notes, polling, text messaging, and
more.
While the systems typically used in an educational environment are commercial applications
involving some cost, similar applications are rapidly becoming available for free to the average user.
Launched in 2003 (and acquired by eBay in 2005), Skype provides free audio communication (and as
of 2006, free video communication) to users around the world. (Skype, 2005) Moreover, open
source conferencing suites, such as Dim Dim and WiZiQ, are emulating the function of commercial
applications.
However promising it may be, the field of synchronous conferencing remains fraught with tensions
between the conferencing community and the commercial providers of conferencing services.
Telecom companies, especially, are concerned about losing toll traffic to free alternatives.
Companies continue to offer proprietary (and non-interoperable) conferencing protocols. Even
something as simple as an instant messaging standard has eluded the domain for many years.
3.2 Asynchronous Conferencing
If there is a contrast with the synchronous mode of communication, it is the asynchronous, which
has blossomed in recent years. There is today almost no end to the conferencing options available
to web users, with the result that the web is now an unparalleled richness of content.
Two major trends have characterized the last ten years of asynchronous conferencing.
First, as was easy to predict in 1998, the dominance of text-based content has given way to a much
wider range of formats. Audio content became popular with file sharing and music content services,
as well as with the rise of podcasting in 2003. Video content became widely available following the
development of Flash video services and of sites like YouTube, which allowed users to upload and
convert their videos. (Knowledge@Wharton , 2006) Flash has also been instrumental in the
provision of other forms of content, such as slide shows, games, animations, and more. (Lamb &
Johnson, 2006)
Second, and less obvious, was the evolution of asynchronous communication. In 1998 most people
were still using traditional web conferencing systems such as the email mailing list or Usenet news
systems. Early web conferencing systems followed the same format, taking the form of threaded
conversations on web bulletin boards. This system was followed in just a few years by blogging.
Messages were sorted chronologically by author, instead of by subject, and each person managed
his or her own blog. Groups of people, meanwhile, congregated on content management systems
such as Drupal or Plone. But as people drifted back to centralized sites, and as linking to other
people became more important, sites that support social networks rose to prominence and people
began to spend less time on places like Blogger and LiveJournal and more time on places like
MySpace and Facebook.
There is clearly a role for hosted conferencing systems in the future, if only because people do not
want to take the time and trouble to set up media processing software. But there will continue to
be an evolution of the model as developers search for the right balance between social function and
individual identity, between the common software platform and individual control. (White, 2006)

3.3 Conferencing Standards and Protocols

In conferencing we see a trend that has been resisted as must as it has been inevitable: that once
content standards have been widely adopted for some type of medium, content expressed in that
medium has become commoditized (that is to say, widely available at prices that approximate zero).
The first clear example of this is what we not think of as ‘plain text’ – the ASCII character code. It
rapidly became the standard medium of communication online, in both email and message boards.
In very few cases was ‘ASCII content’ marketable. Subsequently, HTML content was also widely (and
freely) available. More recently, with the widespread adoption of the MP3 audio format, file sharing
became widespread and the value of audio recordings online became negligible. (Przywara, 2008)
Efforts to monetize content have, in turn, typically involved the creation of proprietary content
formats. Thus we saw, in the earlier days of the internet, the creation of locked PDF files. Or the
development of Real Audio’s Proprietary Real Media format (backed by the Real Media store). Or
the proprietary Skype audio format. Or, more recently, proprietary iTunes audio formats, and
iPhone applications. Or even the proprietary text format used by Amazon in the Kindle, a device it
intends to use to sell electronic books. (Gruber, 2007)
These two tensions come to a head in the domain of computer conferencing. The very act of
communication requires a set of communication standards that anyone can use – a language, like
English, or a medium, like paper. For people who wish their message to be heard (or read, or seen)
these need to be widely available and easily accessible, to be (for all practical purposes) open
standards. Thus, the push toward online conferencing is at the same time a push toward
commoditized content. (Rossi, 2003)
In the end, the standards win, because, in the end, the people win. Societies – or groups, or
communities – that sustain effective communication are more robust than societies that control it.
There is a significant loss of efficiency in environments of closed, controlled communication. Thus,
although artificial constraints will continue to be used maintain proprietary communications
formats, the standards will win out.

4 Personalized Learning
We now have powerful and inexpensive computers we can sling over our shoulder or carry in our
shirt pocket. (Yamamoto, 2006) These computers are connected wirelessly to the internet at
bandwidths sufficient to allow instant multimedia communication anywhere on the planet. These
computers will only improve in the years ahead, becoming faster, slimmer, and more affordable.
And we are not at the point where we are seeing the possibility that education may be deeply
personalized.
To date, much of our attention, even in the field of online learning, has been focused on a system of
learning centered on the class or cohort: groups of students studying the same curriculum pace
through the same set of learning activities. (Fenning, 2004) We continue to organize classes in
grades, sorted, especially in the earlier years, by age. Time continues to be the dominant metaphor
for units of learning, and learning continues to be constrained by time. As it was ten years ago, the
model is that of a group of people starting at the same time, studying the same materials at the
same pace, and ending at the same time.
And as I noted ten years ago, this model of education was adopted because it was the most
efficient. (Hejmadi, 2006) While we want to provide personalized attention, especially to submitted
work, testing and grading, learning is still heavily dependent on the teacher. But because the
teacher in turn is responsible for assembling, and often presenting, the materials to be learned,
customization and personalization have not been practical. So we have adopted a model where
small groups of people form a cohort, thus allowing the teacher to present the same material to
more than one person at a time, while offering individualized interaction and assessment.
What we have begun to notice with online learning, however, is a decreasing emphasis on this
formal style of learning, and an increasing emphasis on what has come to be called informal
learning. (Chivers, 2006) In the case of informal learning, students are not constrained by the limits
of the classroom model. They can set their own curriculum and proceed at their own pace. (Moore,
1986) Learning can thus be based on a student’s individual needs, rather than as predefined in a
formal class, and based on a student’s schedule, rather than that set by the institution.

4.1 Groups Versus Networks

The continuing trend in formal learning to structure learning opportunities as classes and cohorts
requires explanation. Underlying the transition from formal, structured learning to more informal
and more unstructured learning is not simply a technological change but also a social change. It is
this change I have attempted in recent years to capture under the heading of ‘groups versus
networks’. (Downes, Groups Vs Networks: The Class Struggle Continues, 2006)
Traditionally, people have been seen to learn either as individuals or in groups. This characterization
of organization is not unique to education; it is very common to talk of (say) the needs of the
individual versus the needs of the state. This characterization, however, glosses over the possibility
that there may be more or less cohesive ways of organizing people, thus allowing for a middle point
between the individual and the group: the network.
Though networks have always existed, modern communications technologies highlight their
existence and given them a new robustness. Networks are distinct from groups in that they
preserve individual autonomy and promote diversity of belief, purpose and methodology. In a
network, however, people do not act as disassociated individuals, but rather, cooperate in a series
of exchanges that can produce, not merely individual goods, but also social goods.
Traditional learning composed of classes and cohorts operates more as a group than as a network.
(Davis, 1993) Students pursue the same objectives employing the same methodologies. This is
especially evident in corporate learning, where they are expected to share the same vision and to
be pursuing the same outcomes. Learning in such classes is frequently collaborative, as students
work in small groups to produce a common project or outcome. (Mohn & Nault, 2004) Interaction is
structured and led by an instructor. Classes are closed; there is a clear barrier between members
and non-members.
In the case of informal learning, however, the structure is much looser. People pursue their own
objectives in their own way, while at the same time initiating and sustaining an ongoing dialogue
with others pursuing similar objectives. Learning and discussion is not structured, but rather, is
determined by the needs and interests of the participants. There is no leader; each person
participates as they deem appropriate. There are no boundaries; people drift into and out of the
conversation as their knowledge and interests change.

4.2 Learning Management and Competences

The ‘educational delivery’ (ED) system I postulated in 1998 became what we now know as the
learning management system (LMS). However, unlike what was projected then, the LMS was not
based on personalized learning, but rather, preserved the course management structure that
prevailed in schools and universities. (Jarche, 2006) Indeed, early incarnations of the LMS were seen
as extensions to the classroom, as evidenced by the name ‘web course tools’ (Web CT). That said,
even in traditional educational institutions, the trend is shifting away from courses and toward
topics. This is seen in the development of competence-based learning designs, such as in the
TenCompetence project. (Kraan, 2006)
The idea of competences is that they are based on identifiable skills or capacities, and hence are not
rooted in a body of content but rather in a student’s personal growth. (Karampiperis, Demetrios, &
Demetrios, 2006) As such, students are able to select their own track or achievement path through
a competence domain, as informed by their own interests, employer needs, or in the case of
younger students, parental guidance. Each competence, meanwhile, corresponds to a selection of
learning resources (and specifically, learning objects). (de-Marcos, Pages, Martinez, & Gutierrez,
2007)
It is not clear that such a system will meet the needs of learners. Insofar as this is a form of
autonomous learning, it is not clear that it supports collaboration or cooperation. Moreover, it is
not clear that an outcomes driven system is what students require; many valuable skills and
aptitudes – art appreciation, for example – are not identifiable as an outcome. This becomes
evident when we consider how learning is to be measured. In traditional learning, success is
achieved not merely by passing the test but in some way being recognized as having achieved
expertise. A test-only system is a coarse system of measurement for a complex achievement.

4.3 Personal Learning Environments

In the future, competences will be just one way (and an unusually employer-centered way) to select
learning opportunities. What we will see, rather, is that the selection of learning opportunities will
not be a stand-alone activity, but instead will be embedded in other activities. (e-Lead, 2008) One
can imagine how players learn in the course of a game, for example. They do not first learn how to
play the game, and then play it. Rather, they begin playing the game, and as they attempt to
achieve goals or perform tasks, the learning they need is provided in that context. (Wagner, 2008)
The ‘personal learning environment’ (PLE) is a collection of concepts intended to express this idea.
(Liber, 2006) The PLE is not an application, but rather, a description of the process of learning in situ
from a variety of courses and according to one’s personal, context-situated, needs. The process,
simply, is that learners will be presented with learning resources according to their interests,
aptitudes, educational levels, and other factors (including employer factor and social factors) while
they are in the process of working at their job, engaging in a hobby, or playing a game.
The environment that they happen to be in, whether it be a productivity tool, hobbyist web page, or
online game, constitutes (at that time) the personal learning environment. Resources from across
the internet are accessed from that environment: resources that conform to the student’s needs
and interests, that have been in some way pre-selected or favorably filtered, and that may have
been created by production studios, teachers, other students, or the student him or herself.
Content – interaction, media, data – flows back and forth between the learning environment and
the external resources, held together by the single identity being employed by the learner in this
context.
In time, the learning management systems deployed by educational institutions will evolve into
educational delivery systems usable by personal learning environments. They will, in essence, be
the ‘remote resource’ accessed from a given context. Educational delivery systems will recognize
the identity of the student making the request and will coordinate with other online applications
(which may include commercial brokers, open resource repositories, or additional student records)
to facilitate the student’s learning activity.
We might think that these educational delivery systems will be delivering learning objects. This is
not entirely incorrect, although a learning object today has come to be seen as more like a unit of
text in a textbook or a lesson in a programmed learning workbook. It will be more accurate in the
future to say ‘learning resource’, since many such resources will be available that do not conform to
the traditional picture of a learning object – and may be as simply as a single image, or as complex
as a simulation or training module.
4.4 Content Versus Conversation
Our picture of learning technology today – whether it be an LMS like Blackboard or Desire2Learn, an
authoring system such as Connexions, or a resource such as OpenCourseWare – is that learning
systems are essentially content delivery systems. Hence, they are typically based on a publication
model of storage and distribution, are institutionally based, and tend to focus on mass deliveries of
common materials to classes or cohorts. We see this in the design of the system, the technical
specifications (such as ‘content packaging’) and in their deployment.
The personal learning environment, however, is not based on the principle of access to resources. It
should more accurately be viewed as a mechanism to interact with multiple services. (Milligan,
2006) The personal learning environment is more of a conferencing tool than it is a content tool.
The focus of a personal learning environment is more on creation and communication than it is
consumption and completion. It is best to think of the interfaces facilitated by a personal learning
environment as ways to create and manipulate content, as applications rather than resources.
In particular, that the various channels created by the PLE enable is for a student to form a set of
connections with a collection of individuals at any given point. In 1998, I referred to this as the
Quest Model, based on the idea of ad hoc collections of people grouping together to solve puzzles in
online multi-user environments such as Multi User Dungeons (MUDs). This model has become much
more widespread, but no less ad hoc, as people today connect with each other to have distributed
conversations, to create wiki entries, to collect resources in discussion threads, and like activities.
In the Quest Model, each achievement would become a part of a personal profile, a part of a
learning record that would in turn inform future challenges. This idea is reflected today in the
concept of the e-portfolio, where the products created through the process of engagement and
interaction are stored and (digitally) mounted for display. We see today the idea of an e-portfolio
taking hold outside traditional learning – people have their own blogs, their own Flickr photo
portfolios, art projects on Deviant Art, game modifications, fan fiction, open source software, and
much more.
The products of our conversations are as concrete as test scores and grades. (Ryan, 2007) But, as
the result of a complex and interactive process, they are much more complex, allowing not only for
the measurement of learning, but also for the recognition of learning. As it becomes easier to simply
see what a student can accomplish, the idea of a coarse-grained proxy, such as grades, will fade to
the background.

4.5 Connectivism
The educational institution is unlikely to disappear, but it is unlikely also to remain the sole locus of
student learning. Educational institutions will need more and more to think of themselves as part of
a larger system, and as their offerings as entities that will become a part of, and interact with, the
larger environment. Consider, for example, the photo editor that connects to Flickr, described
above. Now imagine what an art appreciation resource would look like, how it would interact with
Flickr photos. (Unattributed, 2006)
Educational technologists should additionally not only think of themselves as building systems that
contribute to the network of resources, but also of systems that draw from that network to create
value-added resources. For example, a recent TED demonstration saw an application that created a
three-dimensional composite image of Notre Dame Cathedral composed from thousands of Flickr
photos. (Arcas, 2007) Educational institutions can in the same way create pictures of our
understanding of other – less concrete – concepts that can be found in the thousands and millions
of bits of content created by people around the world.

This is the fundamental understanding behind a learning theory developed to describe learning in
networks, connectivism. (Siemens, 2004) The theory proposes that knowledge is contained, not
merely in the bits of information transmitted to and fro as content and creations, but in the way
these contents, and the people that create them, link together. Just as the activation of the pixels
on a television screen form an image of a person, so also the bits of information we create and we
consume form patterns constituting the basis of our knowledge, and learning is consequently the
training our own individualized neural networks – our brains – to recognize these patterns.
The purpose of educational institutions, therefore, is not merely to create and distribute learning
opportunities and resources, but also to facilitate a student’s participation in a learning
environment – a game, a community, a profession – through the provision of the materials that will
assist him or her to, in a sense, see the world in the same way as an accomplished expert; and this is
accomplished not merely by presenting learning materials to the learner, but by facilitating the
engagement of the learner in conversations with members of that community of experts.

4.6 Learning Resources

As discussed above, educational institutions will need to see themselves as providers of learning
resources (and not merely learning objects). These resources will be online services that connect
students with: learning content; games, simulations, and other activities; ad hoc communities of
learners; and experts and other practitioners. They will be specialized multimedia content
consumption, editing and authoring systems designed to facilitate a student’s ability to perceive and
perform as modeled by experts in a community of practice.

These resources will not be inert content objects, but rather, will need to be able to learn about the
environment they are being offered in, be able to learn about the student, and to get this
information not just locally but from wherever it may be on the internet. Thus, such resources must
be able to communicate state and other information to and from other (authorized) systems and
services. They may, therefore, be fully-fledged web services, but they are just as likely to be
lightweight applications depending on other simple services to do much of this work for them.

Today, institutions do not yet know how to deliver information to other systems. Beyond
interlibrary loans, we have (at best) identity federation systems such as Shibboleth. Learning
resource sharing networks, such as Globe, are small, ineffective, and exclusive. However,
institutions are beginning to learn to prepare content for distribution through remote systems, such
as the provision of lectures for delivery through iTunes University. Such systems will evolve over
time into a mature system of open content distribution, facilitated through open access mandates,
repository and other server software, and content and interaction standards.

4.7 Flow and Syndication

Understanding learning as ‘conversation’ (Sharples, 2005) also allows us to look at the management
and distribution of learning resources a bit differently.
Today, as noted above, we tend to think of such resources as static and bibliographical, like books in
a library, where contents are ‘published’ and then ‘stored’. This view is evident in much of the
discussion that surrounds learning technology today. We think of work as being stored in a research
repository, indexed and archived, in such a way that we can search for them, typically through a
catalogue (or metadata) system, and retrieve them. (Barker, 2007) The major concerns of educators
in this environment are things like persistence and provenance, copyright and reproduction. (Jantz
& Giarlo, 2005)

In the networked learning environment, however, learning resources are best thought of not as
content objects about a discipline that are retrieved and studied, but rather as words in a
multimedia vocabulary that is used by students and teachers in an ongoing conversation within a
discipline to engage in projects and activities. (Downes, The New Literacy, 2002) Content and
learning resources, rather than being thought of as static objects, ought to be thought of as a
dynamic flow. They are more like water or electricity and they are like books and artifacts.

The technology of learning – and of the web generally – is evolving to accommodate flow. (Jarche,
Learning is Conversation, 2005) Probably the most significant development in the last ten years has
been the deployment of the Rich Site Summary standard – RSS – that allowed content creators to
syndicate their writings and other creations. Using RSS feed readers, web users do not go to web
pages or search for content, but rather, subscribe to RSS feeds and let the content come to them.
(Downes, An Introduction to RSS for Educational Designers, 2003)

Most educators, and most educational institutions, have not yet embraced the idea of flow and
syndication in learning. They will – reluctantly – because it provides the learner with the means to
manage and control his or her learning. They can keep unwanted content to a minimum (and this
includes unwanted content from an institution). And they can manage many more sources – or
content streams – using feed reader technology.

RSS and related specifications will be one of the primary ways Personal Learning Environments
connect with remote systems. To use a PLE will be essentially to immerse oneself in the flow of
communications that constitutes a community of practice in some discipline or domain on the
internet.

4.8 What It Isn’t

When people think of personalized online learning, they frequently think of adaptive systems,
learning programs powered by artificial intelligences that test a student’s competence, formulate
customized lesson plans based on those pre-tests, and then measure a student’s performance
though a series of online activities. (Boticario & Santos, 2007)

While people will no doubt pursue solo learning activities (just as they, by themselves, read books
today) this will not constitute the core of the learning experience in the future (just as reading
books does not constitute the core of learning today).

Even though learning systems will be able to auto-grade tests, will be able to track progress through
a set of learning activities, and will be able to facilitate a wide variety of measures, these results will
not constitute, by themselves, ‘evidence’ of learning. Students will demand that there be a human
element to evaluation, as they realize that their own performance is varied and complex, and may
not be measured accurately by a machine, and employers and others will require a human element,
because they will understand that humans devise endless schemes to ‘game’ or otherwise trick
automated systems.

In the end, what will be evaluated is a complex portfolio of a student’s online activities. (Syverson &
Slatin, 2006)These will include not only the results from games and other competitions with other
people and with simulators, but also their creative work, their multimedia projects, their
interactions with other people in ongoing or ad hoc projects, and the myriad details we consider
when we consider whether or not a person is well educated.

Though there will continue to be ‘degrees’, these will be based on a mechanism of evaluation and
recognition, rather than a lockstep marching through a prepared curriculum. And educational
institutions will not have a monopoly on such evaluations (though the more prestigious ones will
recognize the value of aggregating and assessing evaluations from other sources).

Earning a degree will, in such a world, resemble less a series of tests and hurdles, and will come to
resemble more a process of making a name for oneself in a community. The recommendation of
one person by another as a peer will, in the end, become the standard of educational value, not the
grade or degree.

5 Time and Place Independence

The dependence of online on the computer over the last decade has masked the fact, but online
learning is at heart a form of distance learning, and therefore offers as one of its primary
advantages a form of time and place independence for the learner. Cloud computing and mobile
computing will offer these forms of independence. They can, indeed, be thought of as offering a
third, equally important, form of independence: device independence.

5.1 Time Independence

We are well used to the idea that students, whether working in traditional online courses or
independently through informal learning, will access their materials and activities at any time of the
day. They can work any day of the week, or if they are employed in agriculture or some other
seasonal occupation, any time of the year.
That said, many institutions have, for administrative reasons, maintained the traditional schedule.
Online classes still start in September, synchronous sessions are held once a week at a set time, and
students are expected to maintain a traditional work schedule. But there is no academic or
technological reason to stick to such a schedule, and we see learning events scheduled outside the
institution, such as those run by Ed Tech Talk, run any time of the year and any day of the week.
It may take a larger cultural shift to shake the traditional institution’s understanding of, and
dependence on, time. Classes and courses are still represented in calendars as ‘credit hours’, as
though the ‘hour’ were a unit of knowledge or learning. Perhaps the most inventive way to escape
this limitation is Google’s invention of the ‘Knol’, which it represents as a ‘unit of knowledge’.
(Manber, 2007) Others identify the ‘smallest unit of learning’ with the ‘learning object’.
(Christiansen & Anderson, 2004) Either way, time is ceasing to be an objective standard of learning.
That said, the possibilities inherent in the independence of time have yet to be explored to any
significant degree. Learning today is presented either as scheduled – in which case the institution
sets the time – or static, in which there is no scheduled time. The use of syndication technologies,
however, creates many more alternatives. A learning resource, for example, can be defined either
as an ongoing syndicated service – such as my own newsletter, or the audio feeds distributed by
SpanishPod – or as a staggered distribution of resources, such as have been designed by Tony Hirst
of the Open University. (Hirst, 2006)

Being able to time the distribution of resources is a significant advantage. It allows for
presentations, interactions and other activities to be encountered dynamically during the course of
days or weeks. This space can be used to pedagogical advantage in addition to meeting the
student’s scheduling needs, facilitating ongoing practice and recall. Dynamic scheduling does not
guarantee success – students may simply delete the material as it arrives. But having this level of
control makes it more likely students will be able to attend to the material when it arrives.
Self-pacing in online learning, therefore, isn’t simply the learner picking up the work from time to
time whenever he or she feels like it. It is rather the employment of various mechanisms that will
enable work to be scheduled. Pacing continues to be important, even in instances of self-pacing.
Being free to set one’s own schedule does not mean setting no schedule at all. Nor does it mean
that the release of learning activities and content is not scheduled at all. It is, rather, a meshing of
schedules.
One of the major reasons Microsoft Outlook continues to maintain a high level of use and
acceptance is that it combines content – email messages – with calendaring. Products like Google
calendar, Thunderbird, and evolution are slowly eroding Microsoft’s monopoly, and the
employment of standards like iCal mean that events, like contents, may be syndicated. (Shah, 2005)
This allows events and syndicated contents to circulate within the same network, creating an
association between time and content that is dynamic, fluid, and distributed. It will allow students
to plan their days, and it will also allow them to participate, on impulse, in learning activities, via
their RSS Events Reader.

5.2 Place Independence

Online learning still suffers from the misperception that it is about having students sit in front of
their computer screen for extended periods of time. As a consequence, the idea that online learning
might foster independence of place has been missing in much of the discussion of the field. Nor is
current practice likely to change this, as we see online learning used to support in situ classes, and
online learning consisting of long sequences of computer-based lessons.

This is unlikely to be the case in the future. “Students are no more likely to sit in front of a computer
for all of their instruction than they would be to sit with one of Skinner’s programmed learning
machines.” (Morrison & Lowther, 2007) With the recent development of smaller and lighter
wireless-enabled devices, we are approaching the era when online learning will also be seen as
mobile learning. Students will be freed from the classroom, and freed from the stationary desktop
computer. And as I said last time, true place independence will revolutionize education is a much
deeper sense than has perhaps been anticipated.
In order to realize this potential, educators will once again need to get past the idea that learning is
something (usually content) that is delivered to people. This is the model that prevails in traditional
distance education, and in contemporary online learning. (Herrington, Reeves, & Oliver, 2005)
Content is delivered as a quantity of reading and browsing material. Teacher presentations are
delivered as audio or video recordings or lectures. And even other students are delivered through
some sort of conferencing systems. This model – of delivery – has had the effect of binding the
student to the delivery platform, whether it is a computer, telephone, teleconferencing facility or
ITV classroom in order for instruction to occur.

As we are now beginning to see, personal access devices (ranging from mobile phones to
lightweight laptops) are highly portable. And this has the effect of changing the behavior of people
who use these devices. Consider how the mobile phone revolution has shaped a generation. (The
Guardian, 2005) People remain highly connected, perhaps more so than ever, but now any location
can be used to connect (so much so that we actually require legislation or social norms requesting
that people not connect in certain circumstances, such as while driving or while watching a movie).
(Ferguson, 2008)

As the capacity – and functionality – of mobile devices increases, the activities they support also
become highly mobile (and much more widely distributed across society). People now listen to
music or audio recordings wherever they are. They take photographs more than ever, so much so
that ‘no camera’ bans in museums and rock concerts are unenforceable. Video recording is now
commonplace, and video cameras, it seems, are everywhere, recording everything from baths in
restaurant sinks to a teacher mooning the judges at a debate.

There is, of course, no reason why learning cannot be one of the many mobile activities now
possible, but this transition will occur more slowly, as designers realize that, instead of delivering
content to the student, they can require the student to go out and get it – or even better, to go out
and create it. (Sener, 2007) Once we understand that learning can and should occur outside the
classroom, it will become commonplace to see students engaged in learning activities throughout
the community. Instead of being rare events – such as the way student create newsletters at
teacher conferences in Saskatchewan – these will be commonplace events.

And it is important to understand that place independence means that real learning will occur in
real environments, with the contributions of the students not being some artifice designed strictly
for practice, but an actual contribution to the business or enterprise in question. We sometimes
think of people today ‘learning on the job’. In the future we should also think of students ‘working
at school’. We are already seeing cases of this, from the business Teemu Arina built in Finland to the
Chaos Pilots in Denmark to the Collaborative Open Environment for Project Centered Learning
(COOPER) project in Holland.

It is worth mentioning at this juncture a different sort of place-independence: cyber place-

independence. Current online learning efforts are based on the idea that learning will occur in a
certain online place – a learning management system, say – or will be conducted using certain
software tools. This is a trend that will erode as students’ capacities increase and web resources and
services are available inside other website or applications. Independence of online place will be as
important to the future of online learning as will be independence of physical place.
5.3 The School of the Future

Today’s school, even now, is dominated by classrooms. True, some of those classrooms now contain
computers, but the design remains essentially one where students assemble in a room to focus on
dedicated learning activities, usually in the form of some sort of content delivered by a teacher.
Though there have been challenges to curriculum over the last ten years, the basic structure of
curriculum has not changed, and indeed, has in some places become more entrenched, as schools
focus on a return to basic subjects.

The school of the future depicted ten years ago therefore remains rooted in the future, a vision
toward which some educators may aspire, but today something that we can only anticipate.

That said, much of the learning that is happening in today’s schools is beginning to resemble the
sort of learning that one might expect in a connected environment. Student-centered
methodologies are becoming widely accepted in many nations. In particular, constructivist
pedagogies are being implemented in some e-learning technology, such as Moodle (Moodle, 2008)
and adopted by some systems, such as in the province of Quebec, Canada. (Cobb, 2005)

As learning evolves slowly from a classroom-based and deliver-based type of instruction, and
toward wide-ranging learning activities that are largely selected and managed by the students
themselves, the dedication of space in schools to classroom instruction will be reduced. Instead,
schools will be converted into meeting facilities, workrooms and laboratories, multimedia studios,
and more. Specialized equipment, such as sound-proof recording studios and high-speed video
editing equipment, will be made available. Libraries will evolve (in a transition that is happening
today) into multimedia studios, where students engage with interactive media, games, and other
types of content. VR rooms, such as the CAVE, will be constructed, emulating the simulation
environments that police and military use today. (Jones, 2005)

Schools of the future will change and diverge; where once we saw identical red-brick schools in
every community, now schools of every size and shape will be developed, as public school boards
begin to recognize that diversity and choice are strengths. A good example of this already is the
Edmonton school board, where learning opportunities vary from the traditional large school, Harry
Ainley, in the suburbs, to the alternative downtown Central High, to schools based on culture and
faith and even hockey. (Downes, Options and Opportunities, 2008)

5.4 Convergence

The changes we will see in learning will not occur as a result of one type of learning replacing
another, but rather, will result from a gradual convergence between the different forms of learning.

This has already begin to be seen in what is today called blended learning, which is essentially
traditional in-class learning supplemented by online activities and resources. A blended learning
opportunity, for example, may consist of one in-person class per week instead of three, with online
conferencing and reading replacing the rest. Or it may consist of a capstone conference session
following several weeks of online work.
As convergence takes root, and as learning becomes more distributed, the focus of such learning
opportunities will change. Blended learning is typically rooted in, and centered on, the in-person
activity, making it difficult and less-satisfying for people in remote locations to participate. (Dziuban,
Hartman, & Moskal, 2004) Improvements in conferencing will make actual in-person meetings less
necessary, and the ‘blended’ aspect of blended learning will come increasingly to reflect the in-
person activities people undertake in their own workplaces or communities.

The convergence of digital life with in-person life is not, therefore, a mere addition of a digital
dimension to the in-person life we lead today. It transforms and reshapes that life, removing from it
elements that could be done more efficiently (or more pleasantly) in a digital environment, and
opening up opportunities for new and more types of in-person activities. While before, for example,
a field trip to a local stream or forest would be seen as a once-a-semester activity, because it would
otherwise consume too much class time, it could now become (for some students) a once-a-day
activity, with what used to be classroom activities designed around the field trips.

Additionally, education will be increasingly supported through multi-use community centers. These
will be available to students and parents alike, there being no need to limit community learning to
the young. Facilities such as the Living Arts Centre in Mississauga, where students of all ages can
create pottery and sculpture, practice ballet, work on glass blowing, and many other arts, will
become commonplace.

We should also look toward the development and deployment of learning facilities in traditional
working environments. Students of all ages will be able to learn about law in learning facilities made
available at courtrooms. Galleries at legislatures and town council meetings will be equipped with
internet access (of course) and supported with installed facilities for learning and visualization (such
as, say, a zoomable hologram of the city, allowing members and visitors along to see zoning changes
and planned construction). Farms and greenhouses will employ student workers, who will study and
catalogue plant and animal life as they work with it.

6 Learning Communities
Education is not merely the acquisition of new information and skills. To become educated in a
discipline is to learn the habits, patterns, ways of thinking and ways of thinking characteristic of that
discipline. (Ramaley & Zia, 2005) Consequently, learning is a social activity, wherein we immerse
ourselves into what Etienne Wenger called a community of practice (Wenger, Communities of
Practice: Learning, meaning and identity, 1999), learn what Michael Polanyi called tacit knowledge
(Polanyi, 1962), and be able to complete, as Thomas Kuhn famously summarized, the problems at
the end of the chapter. (Kuhn, 1962)

Although we learn what we learn from personal experience, we usually learn what we learn from
other people. This learning is ongoing, from the day we open our eyes as a baby and see our
parents, through school as we play in clusters on the playground, in college or at work not merely in
the classroom but also (and mostly) through social activities, clubs, the local pub, and our friends. It
is typically a social activity, where knowledge and skills are demonstrated, criticized, or merged.
Ten years ago, I argued that online learning in the future will emphasize community much more
than is perhaps imagined today. At the time I was thinking of discussion communities, as described
by Cliff Figallo (Figallo, 1998), and portal websites, as described by Hegel and Armstrong. (Hegel &
Armstrong, 1997) The internet more than delivered, sustaining not only these but a wide array of
online communities and social networks, the significance of which is just beginning to be
understood today.

At the time, I emphasized two major types of communities relevant to online learning: interest-
based communities, and peer-based communities.

6.1 Interest-Based Communities

Today we would use the label ‘communities of practice’ to label ‘interest-based communities’, or as
I also called them, ‘topic-based communities’. And while that would be an accurate description, to a
certain extent, it is also a bit too narrow for the concept I had in mind.

Interest-based communities were and are relatively easy to identify on the internet. Erin Brewer
described a prototypical interest-based community when she described the community that formed
around the activity of bee-keeping on Yahoo groups. (Downes, Principles of Resource Sharing, 2004)
Such communities, especially in the earlier days of the internet, were the dominant form of
organization online.

Wenger’s characterization was informative. Communities would form around a topic of interest –
the ‘domain’. They would engage in community activities – “members engage in joint activities and
discussions, help each other, and share information.” And they would share a practice – a repertoire
of resources, a vocabulary, common stories, common methodologies, common ways of approaching
a problem. (Wenger, Communities of practice: a brief introduction, 2004)

Learning in the community of practice takes the form of what might be called ‘peer-to-peer
professional development activities’. Rather than formalized learning, members help each other
directly. We discovered this in Alberta when we studies how professional town managers learn: we
discovered they call each other up on the telephone. (Stefanick & Lesage Jr., 2005)

And as Wenger says, “From this perspective, the school is not the privileged locus of learning. It is
not a self-contained, closed world in which students acquire knowledge to be applied outside, but a
part of a broader learning system. The class is not the primary learning event. It is life itself that is
the main learning event.”

Although the communities themselves didn’t develop along the model postulated by Hegel and
Armstrong, communities did nonetheless form. The use of search tools such as Google made this
inevitable, as any person interested in a given topic would search for it at some time or another,
thus encountering the online presence of any other person who was also interested in the subject.
Today, for just about any given topic, some community of some form exists.
6.2 Peer-Based Communities

People have friends in the physical world. Such friendships are arguably necessary, and they are
certainly common. They form the basis of romance, the seed of personal relationships. They are the
touch, the part on the back, the shoulder to lean on, the drinking buddy, the opponent on the golf
course. They are the people we know, as we would say now, “in RL” - in real life.

As I noted in 1998, peer-based communities are almost the polar opposite of interest-based
communities. They are not based on some common interest; one member may be an artist while
the other may be a scientist. In the first instance, they are created through proximity, being
composed of people who live in the same neighborhood or who go to the same school. Over the
longer term, we may say, they are just people who meet by happenstance, and find an affinity for
each other.

Such communities were almost non-existent on the web ten years ago, and at the time I treated
them as almost entirely offline communities, characterizing them as the circle of friends you would
meet at the local learning center or the local recreational center where you took your online
courses or engaged in some other activities.

Thus I cited the community learning centers I worked at at the Canadian north - the learning centre
in Fort St. Jean, in northern British Columbia, shown to me by the people at Open Learning Agency,
or the fishers' retraining centre, a block away from the urban aboriginal training centre, fostered by
the New Westminster School Division. Or the South West Indian Training centres in Sioux Valley and
Waywayseecappo, in rural Manitoba.

But it was perhaps inevitable that these communities would also establish themselves online.
Indeed, the secret to the rise of Facebook, which rose to prominence in a short time, and which
now has the most traffic of any site on the internet, is that it formed connections between friends
based on their common origins and common schools (when it launched, it went so far as to block
members who were not members of these community groups). (Stutzman, 2006)

The rise of social networks on the internet is a reflection of this pattern, the creation of
communities online based on affinity rather than on commonality of interest. Friendster, Tribe,
Orkut, MySpace – they all walk that fine line between brokering relationships online and
establishing some sense of exclusivity, of clubbishness. In this way they achieve some of the sense
of personal connection that existed in earlier, non-professional, online communities, such as The
WELL.

People will continue to use the internet to connect not only with the people in their professional
lives, and not only with people who share topics and objects of interest, but also people in their
personal lives, people they see every day and could talk to across the room if they wanted. But
because of the problems with social networks – the lack of privacy, the lack of control over identity
– we may see a return to the more private and exclusive online community. The trick, though, will
be to allow people in these communities to communicate with each other across communities.
6.3 Learning Communities

Strictly speaking there is no such thing as a ‘learning community’ – save, perhaps, the strained and
artificial creations of educational institutions that try to cram classes into collectives, creating
personal relationships where none naturally exist. Rather, people learn in communities, and what
would make any given community a ‘learning’ community or otherwise is whether people in the
community learn more or less well.

It is probably a truism today (though there still remain exceptions to be observed online) that
communities are grown rather than constructed, and that (therefore) they are owned (and
managed) by their members rather than by some external agency. Sharing and learning cannot be
“legislated into existence.” (Dube, Bourhis, & Jacob, 2006) The desire for autonomy comes part and
parcel with some of the perceived benefits of learning and growing in a community: safely, security,
and privacy.

In the field of learning especially, there is a great deal of attention paid to what it is members have
in common that facilitates the creation of a community – whether it be common educational needs,
common age or locale, common sets of values, or even more theoretical entities, such as common
objects, domains of discourse, or understandings.

The value of a community, however, and especially of a learning community, comes from the
diversity in the community. Students gather around an instructor precisely because the instructor
has knowledge, beliefs and opinions that the students don’t share. They gather around each other
because they each have unique experiences. Fostering a learning community is as much a matter of
drawing on the differences as it is a matter of underlining the similarities.

It is probably most accurate to say that there is no single design of a community that works best for
every group of learners and for every domain of learning. The sort of community that you would
want for an eight-man rowing crew is very different than one you would form to create a
philosophy discussion circle, and different again from the sort you would create in order to learn a
new language.

What will work best online, therefore, will not be a process of community building, but rather, a
process of community enabling. The transition in community is therefore analogous, and parallel, to
the transition in content. Just as people no longer need publishers to create content for them, they
no longer need organizers to create community. Rather, just as, with access to powerful content-
creation tools, they can create their own content, in the same way, with powerful community-
building tools (such as, say, Ning) they can create their own communities. (De Rossi, 2007)

This is what we have seen online thus far. The tools people have used have been varied, ranging
from the complex and powerful, such as Second Life, to the simple and almost ephemeral, such as
Twitter. In all cases, the role of the tool was to create a space – virtual or otherwise – in which
people can communicate, and then the members built the rest.

The creation of learning communities will work in much the same manner. Despite the efforts of
educators and individuals to create (often lavish and complex) learning environments for students,
this will in the long run not be necessary. Learners will create their own communities, their own
environments. At most, the educator needs to ensure that the tools are there for students to use,
and that the channels of communication, from student to student, from community to community,
are open.

6.4 Identity-Building

It is worth noting that theorists of both professional and social networks speak of one’s interactions
within the community as a process of building, or creating, one’s own identity.

Wenger, for example, writes, “Having a sense of identity is a crucial aspect of learning in
organizations. Consider the annual computer drop at a semiconductor company that designs both
analog and digital circuits. The computer drop became a ritual by which the analog community
asserted its identity. Once a year, their hero would climb the highest building on the company's
campus and drop a computer, to the great satisfaction of his peers in the analog gang. The
corporate world is full of these displays of identity, which manifest themselves in the jargon people
use, the clothes they wear, and the remarks they make.” (Wenger, 1998)

And meanwhile, Danah Boyd, studying the social community, writes, “The dynamics of identity
production play out visibly on MySpace. Profiles are digital bodies, public displays of identity where
people can explore impression management. Because the digital world requires people to write
themselves into being, profiles provide an opportunity to craft the intended expression through
language, imagery and media. Explicit reaction to their online presence offers valuable feedback.
The goal is to look cool and receive peer validation. Of course, because imagery can be staged, it is
often difficult to tell if photos are a representation of behaviors or a re-presentation of them.” (Boyd,
2006)

In both of these we are seeing aspects of the same phenomenon. To learn is not to acquire or to
accumulate, but rather, to develop or to grow. The process of learning is a process of becoming, a
process of developing one’s own self.

Accordingly, what we know of the communities of the future where learning will actually occur is
that they will be communities in which learners can immerse themselves and grow into something
new. Previous experience suggests that these will be places where they can create and where they
can project – not “serious games” but “modding communities”, not “reading groups” but “fan
fiction”, not “educational simulations” but “LAN parties”.

7 The Triad Model

The model of community described in the previous section suggests a natural organization of
services and resources, one I tried to capture under the heading of ‘the triad model’.

7.1 The Triad

The idea of the triad model is that in any given learning situation, there are three major
participants: the student, the instructor, and a local coach or facilitator. The concept was current in
1998 and was being fostered by organizations such as the Oregon community college network. The
idea was that the instructor would be online, a member of the interest-based learning community,
while the coach or facilitator would be more a member of the peer-based community. (Baker, 1998)
These elements have persisted and will persist in any description of online learning, though over
time their description may be refined to reflect actual practice.
Online, for example, we would expect not only to find the instructor and any administrative
services, but also resource libraries, other students, and digital tools or platforms on which
distributed work may be performed. The online component of a person’s learning environment will
tend to me more distributed, based on communications and connections of a cognitive nature.
Offline and locally, by contrast, we would expect to find not only coaches and facilitators but also
one’s immediate friends and family. We would also expect to find local facilities, along with facility
managers and other support staff. The offline component of a person’s learning environment will
tend to be more localized and immediate, based on personal relationships, support and emotional
attachment.
Typically, the role of the online environment is to inform and assess, while the role of the local
environment is to reaffirm and to advocate. These, obviously, are generalizations, and crossovers
are likely – we may take some tests in person, and we may form some emotional attachments to
online groups. But these will be the exception rather than the rule.
Probably the most significant (and as yet unrealized) aspect of the triad model is the idea that some
local authority figure will act as an advocate for the student.

7.2 The Online Host-Provider Framework

Societies continue to work out the process of managing digital and physical resources. That said, the
framework described here remains probably one of the more accurate – and more likely –
descriptions.
The ‘host’ in this framework corresponds to the local and (mostly) non-digital component of a
learner’s environment. This would be the agency that managed the physical facilities, connectivity,
coaching or mentoring, and other local services.
These are roles that are typically undertaken by a community, school board or a local government.
In the corporate world, this will be the learner’s company or department. These are the agencies
that focus on provisioning and supporting, the agencies that would have the most interest in
fostering learning.
The provider framework, however, is a network of agencies and services that manage the
distribution of software, content and services to a wide area. The provider typically operates at a
remote location, and might be a national government, university or institution, telecom company,
software company or publisher. These agencies provide services, but act based on interests of their
own, the government having social polities it wants to fulfill, the institutions seeking to satisfy their
board members, funders or shareholders.
We are seeing increasing activity on the ‘provider’ side of the equation, as institutions and agencies
set up repositories and online services. Projects such as MIT’s OpenCourseWare and Rice
University’s Connexions are examples of this. Commercial media are also in the mix, with services
such as CiteSeer providing front-end search results for institutional access into publication archives.
Significantly less work is being done at the ‘host’ level, partially because it’s more difficult and
partially because the services provided require little more than passive consumption of learning
materials. Over time, local agencies will become more pro-active, seeking out and supporting more
interactive and more engaging forms of learning. No longer content to be a passive recipient of
learning and culture from distant places, the local community will expect to be an active participant
in the learning experience of its young.

8 Accreditation
In 1998 I wrote that “The mishmash of host institutions, provider institutions, and umbrella
organizations is going to result in an increasing debate over standards and testing. It is going to get
worse before it gets better. It probably won't get better.”
In 2008 we finish a decade that has seen controversial legislation such as No Child Left Behind, the
rise and fall of numerous ‘virtual universities’, ongoing debates about the results of independent
testing (such as OECD’s PISA tests (OECD, 2008)), commercial educational ventures (including the
controversial Edison schools in the U.S. (Saltman, 2005)), charter schools, vouchers, digital diploma
mills, off-shore institutions, and more.
In the years to come, we will say that it was a quiet decade, with the existing system having
remained largely unchanged, almost unsuspecting even, of the major changes that were to follow.
And as it stands, the monopoly on degree-granting status largely remains in the hands of traditional
institutions. But nobody can expect it to remain there.

8.1 The Divergence of Learning and Testing

It hasn’t happened yet in any large scale and formal way, but it is probably inevitable that the
domains of ‘learning’ and ‘testing’ will separate. In the future it may even be thought of as quaint
that those responsible for the fostering of learning were also those responsible for evaluating
whether or not learning actually happened.
The model of assigning testing to independent testing agencies is already the norm in some
industries. Car drivers and airline pilots are evaluated by independent agencies, as are lawyers and
accountants. Software engineers are certified by software agencies, not their teachers. And of
course anyone involved in professional sports or entertainment is evaluated in competition in the
arena or the marketplace.
In traditional learning there is slow acceptance that people may be tested without first having been
taught. Colleges and universities are investigating ‘PLAR’ (Prior Learning And Recognition) systems.
(CICIC, 2008) People who are in some way able to demonstrate their ability – through a portfolio
system, for example, are able to circumvent the need for testing altogether.
This is a trend that will continue. As it becomes more and more possible to teach oneself online, and
even to demonstrate one’s achievement through productive membership in a community of
practice, there will be greater demand for a formalized system of recognition, a way for people to
demonstrate their competence in an area without having to go through a formal program of study
in the area.
The university degree is a designation of considerable weight and cachet, and so it is probably going
to remain in use. What a degree stands for, however, will change, as institution become more
willing (after much arm-twisting) to recognize educational achievements from a wide range of
providers, including testing agencies, as constituting part, or even all, of the degree.
What will spur this sort of development is an 'open achievements API' - that is, a way to syndicate
qualifications information. Qualifications will be displayed by the institution granting them - but
only (?) with the permission of the person being granted the qualification. This is one of those
innovations that would have wide-ranging consequences, as institutions would (very suddenly)
come to be evaluated according to the students they qualify. It's a space a tough independent
testing agency could make a name for itself. (Hirst, Time to Build Trust With an “Open
Achievements API”?, 2008)

8.2 Education as a Service

As the provision of educational services becomes more commercialized, the representation of
education as a service will become more pronounced. The idea is that the student will be viewed
more as a client than as an apprentice, a person to be served more than an acolyte to be judged.
(Knight, 2006)
The emergence of education as a service will accelerate some of the trends highlighted above. One
of the major drivers for independent (or ‘standards-based’) testing is the expected diversity of
educational providers. Commercial services need governmental oversight, and that is the sort of
service independent testing provides. Moreover, service-based education will push the emergence
of the ‘provider framework’, as described in a previous section, and consequently the more
community-based host framework, as a balance to that system.
Why would we move in such a direction, given that it creates such a complex structure, and carries
with it so many risks? Why not keep the system we have, where government agencies, such as
schools, provide the bulk of teaching and testing?
Economic pressures will prevail. On the one hand, providing education through schools is an
expensive process, requiring a great deal of staff labour. Even today, some governments resist the
sort of expenditures that would be required to fund all students equally, and for less wealthy
nations the idea of a fully-funded school system is just a pipe dream.
On the other hand, online learning offers an inexpensive alternative – but only if it is deployed using
less labour-intensive practices. Simply replicating the offline experience online does not save
money; rather, we see reports that it becomes more expensive. (Twigg, 2000) (Carr, 2001) Online
learning, if it is to offer economic advantage, must be based on the idea that learners are able to
provide for their own learning, using both resources provided by educators, and by assisting each
other through collaborative networks.
Consequently, educators, rather than engaging in the traditional practice of directing education, will
instead focus on providing educational services into self-directed networks of learners.

8.3 Accreditation and Reputation

The purpose of accreditation is to ensure that the statements asserted by credentials – that a
person, for example, has mastered the art of dentistry – are true. (Holmberg, 1997) To this end, the
institutions that issue such statements are vetted. Accreditation agencies examine the process
employed in the production of such statements, and if the process meets a set of standards, we can
be reasonably sure that the statements are true.
A more informal process governs the selection of institutions by students, that of the reputation of
the institution. The reputation is influenced by a large number of factors, including brand
recognition, word of mouth and proximity. The mechanism employed by prospective students is
much less reliable, especially insofar as it is informed by advertising.
Neither process will be effective in the new environment of distributed educational resources. If the
delivery of learning is separated from testing and certification, there will be a proliferation of
learning agencies (and, potentially, a proliferation of testing agencies). Because the barriers to entry
in the market are low, the consolidation of the industry will be slow, if it occurs at all. We see this in
less rigidly regulated markets, such as Bogota, where there is more than a hundred universities
(Wikipedia, 2008).
What will emerge for learning institutions, as for most other services, is a system of reputation
management that is integrated into the search process. Recommender systems, as such systems are
now called, will employ pattern-matching software to find resource providers for potential clients.
(Herlocker, Konstan, Terveen, & Riedl, 2004) The software will draw information from a wide range
of other services, including information about the institution that produced the resource.
The Google search algorithm is an early example of a recommender system (Zhang, Medo, Ren,
Zhou1, Li, & Yang, 2006), employing as it does information about what people link to in their web
pages and what people talk about in their mail to give each resource a ranking. Google additionally
tailors those rankings to profiles it creates of its customers. Personalization is at the core of
recommender systems; what counts as ‘the right resource’ varies from person to person, from time
to time.
In the same way, testing agencies will also acquire a reputation over time, this based largely on
assessments of people it has tested. People seeking to establish a set of credentials for themselves
will likely rely on a number of different testing agencies in order to mitigate the risk of being
certified by a poorly ranked agency.
But that said, as more and more of a person’s life becomes available online, the need for
certification will diminish, as people acquire reputations of their own. A person’s standing in a
community can be recognized by members of that community, and is acquired through months and
years of participation in the work of that community. Where certification is granted, people
presenting certification without having acquired a reputation for work in the community will be
viewed with suspicion.
We are seeing today how people can acquire a reputation without having achieved formal
credentials. Some of these reputations are fleeting, such as the fame that accompanies the
production of a popular YouTube video. But some are more permanent, such as those of the people
who built Firefox (and were later hired by Google). We are also seeing the same phenomenon with
institutions. Some sources – Internet Movie Database, say – are widely trusted. And others, such as
Brainbench, are working to establish a name for themselves.
As we have seen, though, with search engine optimization (SEO) and other attempts to mislead
reputation systems, there will continue to be a tension between the trust we put in such systems
and the degree to which they can be infiltrated or corrupted. (Wu, Goel, & Davison, 2006)
Reputation systems based on data that can’t be replicated or imitated will acquire the most trust,
and these will most likely be based on verifiable identity and interactions within social networks.
9 Modularity
9.1 A History of Modularity
When the concept of the 'learning object' was proposed, a large part of the idea was based on the
idea that these small chunks of content would be fitted together to form larger entities. "Like
Legos," said some proponents, describing the way the objects would use a universal interface to fit
together. (Wiley, 2002) In 1998 I described this idea under the heading of 'modularity', the idea
that an entity we consider to be a single unit is in fact composed of separate and independent parts.
As Legos demonstrate, modularity works very well in some contexts. Most complex objects are
composed of separate - and exchangeable - parts. Computers, electric trains, aircraft - all of these
are modular to a degree. But the interface is hardly universal. As David Wiley noted after a few
years of practice with learning objects, other analogies might be more appropriate - that of the
atom, for example, where some parts may fit some other parts, but not all parts fit all other parts.
In the years that have passed, specifications, such as Content Packaging and Simple Sequencing,
were designed to facilitate the creation of larger entities out of smaller entities. But the idea of
making large content entities out of smaller and reusable content entities began to be challenged.
In 'the reusability paradox', Wiley questioned the idea. (Wiley d. , 2003) For content to be usable, he
argued, it must be very specific to a context. But if context is very specific to a context, it is not
reusable.
It is too early to suggest that the idea of reusable modular content is incorrect, if indeed it ever was
incorrect. But Wiley's observations, along with a deeper look at the analogy from mechanical parts,
shows that reuse is rather more complex than the mere connection of digital objects together. For
even in the physical world, where reuse is common, different types of parts fulfill specialized roles.
Screws, for example, are generally reusable, if you want to attach things, but come in various sizes
and shapes, for different purposes.
In the world of digital content, too, the concept of 'fitting together' proved to be more complex that
a mere plugging of one bit of content into another. It became clear that the learning management
system would need to be able to exchange information with the learning object – to send to the
object, for example, the student's name or grade, and to retrieve from the object, for example, test
or quiz results. In the Sharable Courseware Object Reference Model (SCORM) this was defined by
means of what was called a 'wrapper' - some computer code that accompanied the object and
facilitated this interaction. In practice, interactions tended to be specific to the system the learning
object was defined for, so the objects, while technically SCORM-compliant, could not always be
reused on other systems.

9.2 Using Modular Content

To support the use of modular content, I argued ten years ago, we would need two types of
technology: first, distributed design, which would allow courses to be made up of components
located all over the internet; and second, educational object repositories, which would facilitate the
creation and storage of digital content for later reuse. Though we saw the educational community
develop the latter, instructional technologists did not embrace the idea of distributed design.
Several technologies emerged to support resource repositories. Most formally, institutional or
enterprise content management systems, such as SiteScape, were used to support collaborative
development. Proponents of open access developed the open Access Initiative (OAI), which defined
a set of protocols for uploading, searching, and retrieving resources. The MIT DSpace project built
on and expanded the OAI protocol. (Branschofsky, Lubas, Smith, & Williams, 2003)Meanwhile, more
or less public archives sprang up on the open internet, sites such as the internet Archive, Flickr,
YouTube and box.net.
The educational community, however, saw the repository as something that would be housed and
managed locally. This led to the development of the Learning Content Management System, which
combined the functions of the LMS with those of the CMS. (Nichani, 2001) The idea was that
learning resources might be obtained remotely, but would be stored locally, in what was essentially
an institutional library. Proponents of this model argued that local storage was necessary to ensure
reliable access, consistency and persistence. (Chapman, 2007)
This is an argument that makes sense when reusable content is being used to construct static and
asynchronous courses. As the use of learning resources becomes more dynamic, however, the extra
steps required in order to obtain and store locally external content become more onerous. In the
long run, a mixture of approaches will be used. Material will be sourced externally – it won’t make
any sense to restrict one’s search to a local library – and insofar as local copies are created, this will
be done automatically.
For this reason, much of the work on learning objects has been based on indexing and discovery.
Some repository specifications require support for a search function, and cooperating repositories
typically support what has come to be known as a search federation – a single search will be
executed simultaneously across a number of different libraries all at once. Such searches were
supported and assisted through the use of metadata data and keywords – an instructor, say, could
search only for ‘history’ texts, or only for material at the ‘grade 8’ level. (OSTI, 2008)

9.3 Educational Object Protocols

It is worth saying a few words about educational object protocols, which I predicted ten years ago
would play a major role in educational technology. While this prediction has come to pass, the
evolution of such protocols – now known as Learning Object Metadata (LOM) and associated
standards – has not been smooth.
As I later argued in my paper Resource Profiles (Downes, Resource Profiles, 2004), LOM should not
attempt to be all things to all people, and should focus solely on the educational properties of a
resource. Moreover, I argued, these educational properties are not identifiable a priori in the
resource itself, but rather, are defined over time through use. Consequently, instead of designing
LOM as though it were a bibliographic record – which was the practice of the educational
technology community – LOM should be integrated with and used with other specifications and
standards, forming part of a larger, and more dynamic, resource profile.
What we have seen of web technology as a whole suggests that this is the course that will be taken.
A single metadata file – a Dublin Core resource description, for example – now links to external
vocabularies, rights declarations, and other metadata. Moreover, metadata created through use,
sometimes called attention metadata, is now being merged with bibliographic metadata. And global
search sites, such as Google, use their own internally created contextual metadata (such as link
information) to organize search results.
Additionally, specialized metadata and communications protocols are being developed to allow
applications to communicate with each other. Web pages are able to send information back and
forth to web servers using a set of protocols called AJAX (Asynchronous Javascript and XML) while
web servers communicate with each other using REST (REpresentational State Transfer). (Garrett,
2005) These protocols form the heart of what is now called Web 2.0, and though it is likely that the
specifications will evolve over time, the functionality created through the use of these specifications
will persist. We have now, permanently, entered the age of the connected, distributed, web.
Standards and specifications will continue to form an important and central role. They are the
syntax of the web, defining how the parts – whether bits of content, or bits of applications, or
people and content, or whatever – fit together. They will evolve dynamically, come into and fall out
of currency, be constantly changing, constantly evolving. It is tempting to think of such a system as
broken, and to attempt to try to fix it. But the system is not broken – this is how it works. It is a
dynamic, flexible changing system that makes learning possible at all both in individuals, and in
society as a whole.

9.4 Modularity, Continued

The original picture of modularity resulted in a vision typified in SCORM, where an individual
learning object would communicate simply with a learning management system. The learning
object would thus become a part of the larger whole, and no other interaction would be necessary.
There is still a lot of work being done in the area of modularity and to a certain degree - generally
within a single enterprise or institution - some reuse is happening. Accompanying this work,
however, is a general reduction of the size of a given unit of learning. Where a 20 or 40-hour course
may be appropriate in an in-person learning environment, shorter courses are more appropriate
online, as short as ten or fifteen minutes. (Kucsera, Zimmaro, & Trivedi, 2008)
Various reasons have been proposed, from the shorter attention span of the student to the
difficulty of reading text online. It is arguable that the shorter course becomes necessary online
because the online learner wants and expects more control over his or her workload or schedule.
Once we have the idea of dividing learning into self-contained units, it may be argued, there is no
reason to arrange them in certain pre-defined ways. Why not allow the learner to arrange them in
the ways that make the most sense to them?
Modularity, as seen from this perspective, takes the idea of a learning object communicating with a
single LMS, to form a single course, and multiplies it, allowing a single learning resource to
communicate with multiple entities, to form parts of multiple courses, all at once. The same
resource may be part of a game, part of a performance support system, part of a desktop. It is a
tool, that is used by the learner where needed, or it may be something a learner has created using a
tool (there is no logical distinction between them). It a library, referred to when wanted, or a work
in the library, that the learner is currently authoring. It is a desk drawer, filled with notes, drawings,
or whatever, or some of the contents of that drawer, to be pulled out and used – as a tool, a library,
a drawer (our categories of ‘objects’ break down when we are thinking digitally).
This is a different take on the idea of re-use. While the traditional conception of learning objects
was that designers or instructors would assemble smaller chunks of content into coherent
presentations of learning material, this is rather the idea that the management of re-use would be
placed directly into the learner’s hands, so that reuse could occur, not simply within a course
content, but in any context where re-use makes sense.
In this way, the reuse of learning resources is consistent with the sort of reuse we see happening
elsewhere on the internet. Rather than being structured to form larger wholes, individual bits of
content are being remixed and repurposed to form new content objects, (Downes, e-Learning 2.0,
2005) and these content objects are being used in what amounts to a rich multi-media based
conversation. From the perspective of the learner, the learning resource is like a YouTube video or a
Flickr image or any other type of content: something to be shared with friends and used to express
ideas and points of view.
None of the metaphors, such as Legos or atoms, describe this version of modularity appropriately. I
once used the metaphor of objects in an environment – like a horse and a palm tree – to describe
modularity. Objects are not designed for each other, nor do they fit together in any particular way –
they coexist in the same space, and each perceives the other in its own way. They share, if you will,
the same information space – the palm tree reflects light waves, and the horse sees them. The
objects function autonomously, connected, interacting, but not joined.
Technology of the future will consist almost exclusively of such autonomous objects; even our large
systems, such as learning environments, are best thought of as autonomous objects that interact
with other objects.

Copyright, Ownership and Identity

As expected, issues of copyright in particular and intellectual property in general have played a
major role in online learning over the last ten years. This trend is likely to continue, but with a
gradual easing of the sort of logjam that has stymied innovation and development in the field.

9.5 Roadblocks
Probably the most visible impact of copyright on higher education over the last ten years has been
the series of lawsuits launched against students (and concordant threats against universities) over
the sharing of digital music files. (Bangeman, 2007)
What used to be an analog and inefficient process suddenly became easy and mainstream using
digital technologies. And consequently, a private and non-commercial activity became the focus of
business models for companies like Napster and Kazaa. At the same time, publishers sought greater
control over distribution, seeking to license, rather than sell, content and software.
This prevented instructors from replicating online practices common in the typical classroom. No
longer could newspaper clippings, articles or textbook chapters be distributed as handouts. No
longer could video clips be shown or audio recordings be played to the class. The digitization of
academic content was, at every turn, challenged by publishers. (Guess, 2008)
In like manner, the use of educational software became a complex and expensive proposition for
educational institutions. The cost of educational software rose, mergers and lawsuits limited
competition, and customers were locked in to existing vendors by proprietary technology and the
cost of conversion. “Many customers feel that these price increases are not warranted or feel that
they would like to be more in control of the LMS functions they wish to offer on their own
campuses.” (Reisman, 2006)
And in some areas, innovation ground to a halt as a result of patents and lawsuits. Probably the
most visible case is that of digital rights management itself. Holding a broad swath of DRM patents,
ContentGuard stood poised to threaten any company trying to develop a rights declaration system.
But in the absence of any actual lawsuits that might define the scope of the patents, and of any
effective technology from ContentGuard itself, work in DRM has remained stalled. “So long as the
relevance of ContentGuard patents is sustained in all standards environments, the effective
monopoly of ContentGuard on DRM is achieved.” (Cover, 2006)
The argument in favour of strong intellectual property protection is that it fosters innovation. But
our experiences over the last ten years show the paucity of such claims. (Timmer, 2008) The areas in
which innovation has been fastest have been areas in which no effective patents held sway – HTML,
CSS and Javascript, content management and syndication.
Where strong IPR exists, in areas such as online textbooks, digital rights management and wireless
technology, say, innovation has been agonizingly slow, with new products and services being
unveiled at glacial speed, at significant cost. Sometimes – as we saw in the case of inexpensive
laptop computers – the market opens up only in response to an open or non-profit initiative. (Goth,
2008)
Since rights holders are not likely to lose their influence over policy makers or over the market, this
asymmetrical pace of development will continue. Over time, and as a general rule, non-encumbered
products and services will gradually come to dominate the marketplace. However, this process will
not be uninterrupted, as commercial developers are capable of considerable innovation themselves.
For every Apache, we are likely to see an iPod. For every Firefox, we are likely to see a Spore.

9.6 Responses
While court cases, protests and defiance have garnered the headlines, the most overwhelmingly
popular response to proprietary content and technology has been the fostering and creation of free
and open alternatives. Free and open source software, as well as free and open content, have both
been made possible through the development of licenses prohibiting the enclosure of such work in
proprietary media. These licenses have been defended successfully in court. (Kirk & Montalbano,
2008) (Rowe, 2008)
As a result, proponents of strong intellectual property regimes have been forced to argue along two
lines: first, against the sharing of existing commercial content, and second, against the development
and sharing of alternative content. If the first case was difficult to make, the second has been
proving almost impossible.
This has had a significant impact on education. A growing tide of opinion has begun to support the
Open Access movement, driven largely by the argument that scientific research and educational
content produced through government investments ought to be freely available.
In some cases, the freeing of such information have been voluntary, as in the case of agencies such
as MIT, which created OpenCourseWare, and the Open University, which produced OpenLearn.
(MIT OpenCourseWare, 2004) In other cases, such as at NIH, a government mandate has provided
the impetus. (Suber, 2008) Meanwhile, a great deal of grass-roots work has been undertaken, such
as resulted in the development of open access journals such as PubMed and open access software,
such as OAI and DSpace. (Enrique Canessa and Marco Zennaro, 2008)
The public, too, has enthusiastically developed itself to the free content movement. Following the
example of the groundbreaking Wikipedia, volunteers have been instrumental in creating resources
such as Curriki, WikiEducator, and Wikiversity. Additionally, employing Creative Commons licenses,
which grant people the right to reuse their work, web users have uploaded millions of photos,
videos, web pages, and other digital contents.
Even if commercial publishers win strong copy protections from policy makers and technology
companies, the trend toward free and open content will overwhelm them. As it stands, content
producers are beginning to understand that it is better to allow their content to circulate freely,
without restriction. This is because such content offers unequaled marketing and promotional
opportunities, especially for new and not well recognized acts. (Rainsford, 2003) Additionally,
content syndication agencies, such as YouTube, are finding ways to recognize commercial content
and allocate advertising revenue to the owners.

9.7 The Learning Marketplace

The proliferation of both learning materials and learning providers has created a renewed focus on
ownership. Issues surrounding copyright, trademarks and patents have been central to the field of
online learning over the last ten years. Simple questions about the ownership of course material
have evolved into complex questions about the ownership not only of course content but of
software systems, business process, and even the idea of online learning itself.
What used to be a market dominated by large institutions and large publishers is beginning to
fragment. While large commercial players will remain in the field of education, volunteer
contributions and small enterprise will play an increasing role. Through content distribution
networks that recognize and retain authorship information over pieces of content, those who
create work may be compensated – or not, depending on their desires – as the work is used in or
outside commercial contexts.
What should be understood, however, is that the bulk of educational content online will be free to
access and reuse. It will be created by governments, foundations, companies and individuals, and
will be permitted to freely circulate, used by students and instructors worldwide to support their
own learning.
As with the market in open source software (and perhaps even more so) the commercial presence
will be seen most of all through the provision of services. There are two major criteria for any
educational good to obtain financial return in the marketplace: first, it cannot be something that
can be digitally duplicated, for then the effective value per unit approaches zero; and second, it
cannot be something that the users of that good or service could easily produce for themselves, for
once again, the effective value per unit approaches zero.
Today, much of the value derived from the learning marketplace is based on an artificially imposed
scarcity – a scarcity of seats in classrooms, a scarcity of credentialing agencies, and a scarcity of
educational publications, for example. These scarcities will disappear as governments prefer to fund
education directly, and at cost, rather than support such business models.
That is not to say that no money may be made on content, or collaboration, or any other
educational product or service. Just as the odd YouTube video is able to sell thousands of dollars
worth of advertising, some educational content will also find a commercial niche – Randy Pausch’s
Last lecture is a good case in point. (staff, 2008)
But in general, educational enterprises will have to be more creative in finding opportunities.
Content providers will discover there are much larger markets to be had when they help people
create their own content. This will be the basis for the educational marketplace of the future. In
general, helping people provide for themselves – helping them, in other words, save time and
money – will provide the best opportunities. Selling people cameras instead of pictures, for
example. Course content creation kits instead of courses.

10 Instructional Technology
The Platform

As mentioned above (in the section on personal learning environments) the major shift in
instructional technology will be from systems centered on the educational institution to systems
centered on the individual learner.
As a result, rather than the employment of a single system to accomplish all educational tasks, both
instructors and learners will use a variety of different tools in combination with each other. These
tools, as described above, will communicate with each other, and will support the acquisition and
creation of learning content, as well as activities such as games or real-time collaboration.
As described in the section on virtualization, these tools will operate in a portable environment.
Operating systems, rather than being tied to a particular type of machine, will become more like
portable data files that can be plugged into one type or hardware environment or another as
needed.
As this sort of model gains currency, designers will pay more attention to the concept of the
platform. We have seen this already in discussions of ‘facebook as platform’ or of ‘second life as
platform’. In general, a platform is a software environment in which third party applications may be
loaded and run. We are on the verge of experiencing a proliferation of platforms – software
platforms like facebook, mobile platforms like the iPhone, appliance platforms like your fridge or
stove, and more.
In a sense, the platform of the future will do exactly the job assigned to the instructional
management system of the past: “an instructional management system is the backbone
motherboard into which all educational components are plugged.” This analogy remains apt today.
However, with a proliferation of platforms, a central question emerges: who manages the platform?
It used to be the case that, if the platform was a web server – such as a university LMS – then it was
managed by the organization that owned the server. And if it was a local system – such as a
personal computer – is was managed by the owner of the computer. As platforms depend more on
external services, however, the question of management becomes more vague.
Just recently, for example, it was revealed that Apple has an ‘off switch’ it can use to disable any
application on a user’s iPhone. (Slattery & Moren, 2008) In this it joins the tradition of the telephony
industry, which has always retained control over the hardware, control over the handset. In the
computer and software industry, such control is found under the heading of ‘trusted computing’ –
parts of your computer that are managed by software companies, and not computer owners.
(Stallman, 2007) Once might cynically say that the trend is toward licensing hardware in the same
way as we have started licensing software.
All cynicism aside, it remains that, in order to be successful, platforms will have to help people do
the sorts of things they want to do. Issues of control will become secondary if people are not
prevented from, say, communicating with each other or obtaining information. On the other hand,
if the platform becomes an advertising vehicle or an instrument of censorship, it will be eschewed –
eventually – in favour of more useful technologies.

10.1 Tracking
Tracking and reporting are the major functions required of a learning management system today
(and main reasons institutions want to keep using them). No matter what device a student is using,
no matter where they access an online course, the LMS can report on what they have viewed (and
reviewed), keep track of test scores and upload grades, and provide a secure, monitored location
for in-class conversation and collaboration. (Moran, 2002)
Future learning technology will need to support such functions, at least to some degree. The
recognition of learning, whether by institutional certification, third-part testing, or community
reputation, is to a significant degree a matter of reporting activities and achievement.
Understanding this function of future learning technology is critical to understanding its
construction. Consider a bookmarking service such as del.icio.us, for example. Although its primary
function is to allow a person to manage his or her bookmarks, it also becomes a record of what that
person has read (or, at least, seen). Consequently, the bookmark as <i>public performance</i> and
record becomes one of its primary functions.
Understanding such technology in this light highlights the issues that will have to be addressed.
Such systems will need to be accurate and reliable; they shouldn’t report things that haven’t
happened. At the same time, they need to be, to a certain extent, voluntary. People want to control
the work they are offering for assessment, even it if is work as trivial as a browsing history. That is
why the same people who turn off tracking systems and refuse to load images will at the same time
happily fill pages of del.icio.us recommendations.
Tracking systems in the future will be more automatic – filling out forms loses its appeal after a
while – but will remain in control of the user. One element of this will involve the user’s ability to
assume different identities for different tasks. People will not find it fair or reasonable that their
Second Life socializing be a part of their Ancient History class evaluation or part of the job interview
process.
As mentioned above, this process will create a trail of usage metadata – also called attention
metadata – behind both the use and the resource. This metadata will be available for harvesting,
and will be employed by aggregators in order to create a profile of the resource. Profiles will be
created of different types of usage metadata, and different people will see different profiles of the
same resource (or the same person) depending on what they think is important.

10.2 Conferencing
The topic of conferencing and communication has come up several times in this discussion. That
should be no surprise; it forms the core of any educational system, and particularly one in which
learning consists of participating in a community, creating and sharing learning content.
In the field of educational technology, conferencing systems are typically divided between
synchronous and asynchronous, the former describing technologies where communication occurs in
real time, and the latter where communication occurs at discrete intervals. But as conferencing
technology improves, these terms will tend to be used to describe behaviours rather than types of
technology.
Consider, for example, a traditionally asynchronous technology such as email. It has now increased
in speed to the point where people can have real-time conversations in email. Such technology
comes to resemble a common synchronous tool, instant messaging. But instant messaging can be
used to have an asynchronous conversation, where messages are left for people to pick up later.
The two systems eventually merge into a single, text-based communications technology that may
be used either synchronously or asynchronously.
The same is true of other modalities, though we haven’t seen this so much yet because of the need
for better bandwidth and storage. But a live video conversation may just as easily be thought of as a
set of discrete video messages, where each person responds to the other in real time or delayed
time. A broadcasting system such as UStream shows viewers the same content, whether they are
viewing it live or after the fact.
Conferencing will increase in both size and flexibility over time. The difference in size will be the
most obvious. Instead of postage-stamp sized videos, we will use wall-sized screens to depict each
other at full size, with near-zero compression and latency (I have actually seen such systems; they
require only the widespread deployment of very high capacity bandwidth).
Such systems will not be used like televisions or telephones. They will be used more like windows,
always on, always connected, where you can see other people and chat with them on a casual basis.
Other windows will be used to display the local news or weather or a live feed from a favorite
vacation spot (managing the sound levels between windows will require some interesting
management technology).
But they will be more than windows, as we will be able to use them as digital portals, sending any of
our data or applications over to the other side, or to use them as two-sided computer screens on
which to work on the same document at the same time. And they will be placed not only on walls,
but on desktops, in books, and even through tiny private screens beamed directly to a person’s
retina.
People will learn to work with their conferencing system constantly turned on and with other
people – as many or as few as they choose – just a glance or a nod away. Say someone’s name –
“Stephen?” – and it appears as though you are knocking at their window, or poking your head
through their door. That is not to say that privacy does not exist – people expect and want privacy –
but rather that their environments will be more or less digitally porous depending on time and
circumstances.

10.3 Content Filtering

Content filtering has become, for better or worse, a major part of educational technology today,
and it has become, as I suggested ten years ago, clumsy and overbearing. Educators continue to
complain about entire domains, such as YouTube – or entire technologies, such as Skype – simply
being blocked by an institutional administrator.
This has been necessary because filtering technologies were, and are, largely ineffective. Email
users continue to be set upon by spam, with the distribution of viruses and phishing attacks
compounding the distasteful advertising messages. Objectionable content proliferates on the web
as well, either in the form of direct advertising (such as pop-ups) or misleading content (such as
spam blogs, or splogs).
As a matter of practicality, as I suggested ten years ago, students in schools are not granted access
to the entire internet, but rather, reasonably safe subset of it. Government legislation and school
policy has mandated the blocking of sites that contain disturbing or controversial content. It is
unlikely that such a system will change in the short term, largely because it has proven impossible
to block such unwanted content on a case by case basis.
The employment of content filtering in education sparks debate because the application of such
technology is not limited to unwanted content. (Lipschutz, 2004) The wider internet has seen cases
where an internet service provider has blocked the website of its union, and where telephone
companies and cable companies ‘throttle’ content that competes with its core business. Ten years
ago I suggested that filtering would be used to protect markets for vendors of educational content.
Today such practices seem more possible, and are opposed by a widespread ‘net neutrality’
movement.
Probably, the only way forward will be to enable people to select what they want, rather than to
force them to block what they don’t want. It is not possible to imagine the sort of thing that will
creep into your in-box (believe me) but it is possible to create a content aggregation network
composed of trusted suppliers, friends, and friends of friends. The popularity of social networks in
recent years is only partially due to the desire to connect with others; it is also driven by a desire to
shut out unwanted people and content. It is no coincidence that sites such as Facebook began as
exclusive enclaves.
People wanting safe community standards will use the community as a filter. Alternative content
will flow around such enclaves; there are many communities on the internet. As people become
increasingly frustrated with unwanted content, the internet will resemble less a broadcast medium
and more a person-to-person communications medium. Business models based on content
distribution and especially advertising will have to take note.
As communications networks come to be defined by sets of connections with contacts, rather than
a smallish selection of channels, metadata and filtering will be more effectively deployed to
personalize input. People will want to have as broad a network as possible, both to extend their
own influence, and to stay informed. Adaptive filters will all people to monitor a wide community –
all connected physicists, say – while focusing on a particular set of topics of interest. Other flags set
by trustworthy people will propel content through these filters, creating, in effect, a notification
network.
Content providers, such as governments, educators and news agencies, will be able to act as inputs
into the communications networks. But they will have to reach people through intermediaries, who
filter, fact-check, and interpret these communications. Many people will get their news from their
friends rather than from CNN. (Outing, 2008) To have a voice, content providers cannot block file
sharing. They will have to encourage it, because they are competing against many voices.

11 The Economics of Online Learning

The two schools of thought identified in my earlier paper can still be seen today. On the one hand,
there is a body of opinion that states that online learning is more expensive than traditional
learning, that the average online course costs thousands of dollars to produce, and that specialized
systems, such as simulations, even more so. And there is the other voice that points to the
economics of reuse and suggests that online learning, in the long run, will save money.
Both perspectives contain an element of the truth. Where online learning involves the development
of courses, simulations, and other advanced software, development costs are very high. Such
investments can only be justified by significant need. Flight simulators, for example, are expensive,
but are cheaper than jet aircraft. Military and police tactical simulations recreate conditions that
cannot otherwise be experienced, except in live and potentially dangerous situations.
On the other hand, if the work done to develop an online course serves merely to duplicate an in-
person course already available to students, the expense seems questionable. Replicating classroom
conditions is not the cheapest way to conduct learning online, and we become more experienced
with the internet, alternatives emerge. A model of learning that puts much of the organization into
the hand of students – such as is the case with the Massive Open Online Course being taught by
George Siemens and myself – may prove to be much more cost-efficient.

11.1 Automation
All other things being equal, automation offers the potential to produce considerable savings, in
cases where automation is possible and desirable. We have already seen teachers save a lot of time
using online grade entry systems, for example. Tasks that would have been a long involved chore –
such as creating a slide presentation – are now easily accomplished with tools such as PowerPoint.
Automation does not mean the end of teaching careers, though. What automation allows is (as I
said ten years ago) a ‘deep personalization’ of learning. Automation allows us to more easily create
and present content, to more easily form groups and collaborate, to more easily give tests and take
surveys. This frees instructors to perform tasks that have been traditionally more difficult and time
consuming – to relate to students on a personal basis, to offer coaching and moral support, to learn
about and analyze a student’s inclinations and understandings.
These are specialist tasks, and as suggested ten years ago, it is likely that different educational
professionals will fulfill different roles. Some will become testing and evaluation specialists, others
will become coaches and advocates, still others will become content creators and presenters. As
these disciplines evolve, tools will become more specialized, and practice will become more
professional.

11.2 Savings
The first significant economic impact of online learning will be in the savings it offers over the
traditional model.
In the wake of 9-11, and again with the more recent increase in the cost of fuel, many have begun
to employ online learning – and other forms of computer conferencing – in order to save on
transportation costs. As time goes by, parents and policy makers will begin to question the wisdom
of employing fleets of buses and cars to move students to places where they sit and work on
computers.
And although governments continue to build legacies in the form of brick-and-mortar schools,
construction costs will decline over time, and the buildings that are constructed will, like the Living
Arts Centre in Mississauga, serve the entire community.
Finally, as more and more educational resources are digitized, the enormous sums of money spent
on things like text books and even wall maps will be reduced to a trickle. The need to maintain
physical libraries will be obviated through the distribution of entire libraries of digital content on
keychains or necklaces.
This is the advantage projects such as One Laptop per Child are attempting to realize. Despite critics
who say that money in developing countries is better spent on books and teachers, placing such
devoices into the hands of children is a worldwide diffusion of knowledge for a cost so low the
savings are scarcely imaginable.
Finally, savings in staff costs per student will be realized when the traditional teacher-and-class
model is abandoned. Much of the work of the traditional teacher – such as content presentation –
will be done by computers, or by students for each other. As discussed above, the role of the
teacher will be evolve into a set of specialized professions. But while we are spending more money
on each educational professional, the cost of education per child will be reduced dramatically,
offering us – at last – a chance to offer an education to all our citizens, for a lifetime.
The largest savings will be realized by students (with the result that these will be the slowest to
realize, since students to not have the economic or political means to hasten the onset of these
efficiencies). The cost of learning texts will diminish to near zero. Transportation costs will be
eliminated. Opportunity cost – such as the four years of work and experience foregone in order to
attend school – will be limited. Students will be able to begin working and earning early in their
educational career, resulting in a longer period of productivity, and more wealth, opportunities and
choices later in life.

11.3 The Bottom Line

As I stated ten years ago, and as we see today, even though savings will not be as great as
anticipated, it will be necessary for institutions to offer their courses online - and sooner, rather
than later - because the costs of not doing so are too great.
Distance learning institutions, such as Athabasca University and the University of Phoenix, are
beginning to cut into traditional student bodies. It is becoming necessary for traditional institutions
to accommodate more students with existing resources, which means that the pressures to take
advantage of the potential savings offered by technology, which were not so great before, are now
mounting.
Even more to the point, all educational institutions are facing their greatest competition from their
students themselves. This is especially the case in nations where college and university degrees can
be obtained only by a moneyed elite. A determined population of ambitious, talented and self-
sufficient students can educate themselves, creating their own community, their own professions,
their own future. We are seeing this unfold before our eyes, if we would only look.

12 The Future
Today, and for the last century, education has been practiced in segregated buildings by carefully
regimented and standardized classes of students led and instructed by teachers working essentially
alone.
Over the last ten years, this model has been seen in many quarters to be obsolete. We have seen
the emergence of a new model, where education is practiced in the community as a whole, by
individuals studying personal curricula at their own pace, guided and assisted by community
facilitators, online instructors and experts around the world.
Though today we stand at the cusp of this new vision, the future will see institutions and traditional
forms of education receding gradually, reluctantly, to a tide of self-directing and self-motivated
learners. This will be the last generation in which education is the practice of authority, and the first
where it becomes, at has always been intended by educators, an act of liberty.

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