UN37EH5000FXZA Fast Track Troubleshooting Manual – Rev 6/25/12

-FIRMWARE:
-3/20/2012
-2012 LED TV X9N Full HD Firmware
(T-MX9FAUSC)

Always check for latest updates

MAIN
LVDS SMPS Quick Parts List:
- Verify before ordering -

SPEAKER- L
SPEAKER- R T-CON Ver. Part No. Description

CH01 BN07-01194A LCD-Panel

HELP : 888-751-4086; 866-894-0637 FE) CH01 BN94-05764V Main Board

SERVICE BULLETINS
GSPN
http://gspn3.samsungcsportal.com ASC20120319002: CH01 BN44-00496A SMPS
PLUS ONE SUBJECT: Rear Cover replacement
http://my.plus1solutions.net/clientPortals/sam CH01 BN96-23773A T-Con
sung
procedure for 2012 Full LED (EH
series) TV models CH01 BN96-22413L Jog Sw. & IR
HOT TIPS
-New 2012 Model… always check for latest ASC20120319001 CH01 AA59-00600A Rem. Cont.
bulletins and firmware updates. SUBJECT: Front Cover replacement
- Important Bulletins for rear cover removal procedure
and front cover replacement to prevent
damage.
1
Disassembly Caution for LED-H TV Servicing Prep.
1. Place monitor face down 2. Remove 4 screws 3. Remove stand. 4. Remove the 1 screw
on cushioned table. from the stand. of cover jack.

7. Remove the Not removing the

5. Remove cover 6. Disconnect the screws of rear-cover. connector can cause
jack. function Damage to the
Assy. Cable PC/Connector as shown.

8. Remove the rear cover

2
UN40EH5000FXZA Fast Track Troubleshooting Manual

CN803
CNL802

LVDS

CNL802 IP SMPS to LEDs

1 D1 -
2 D1 -
3 N/C
4 D1 +
5 D1 +

CN803 IP SMPS to /fro MAIN BOARD

1 B13V 8 GND
2 PWM_DIMM 9 GND
3 B13V 10 GND
4 B13V 11 B5V
5 Vamp 13V 12 A5V
6 BLU On/Off 13 B5V
7 Vamp 13V 14 Power On/Off
UN**EH TV Start Up Sequence MAIN
Sequence Location DC Voltage

1. 5V STBY to CN803-12 5V
Main Board (A5V)

2. Power On/Off CN803-14 0V-3.5V

From Main Board Power On/Off)
(Power

3. Low Volts On to CN803-1,3,5,7 (B13V)

Main Board with Booting CN803- 11,13 (B5) 13V SMPS
Melody (X9 MStar) 5V
4. Back Light On/Off CN803-6) 0V – 4.9V 5
From Main Board BLU On/Off Sec Dly

5. Back Light Dim Control CN803 - 2 0.5V – 4.0V

from Main Board “0 to 20” (PWM_DIMM) (effective)
Backlight effective DC Voltage is Dark to
max when backlight Bright
max
6. Dim Control Out from IP CNL802-1 & 2 (D1 -) 1.3V-32.8V
SMPS to LEDs D1 – is max C NL802-4 & 5 (D1+) 110.8V
voltage when backlight is min D1 + stays constant DC
voltage.
 Function Control Troubleshooting

Standby A3.3V
on Function
Connector, Pin
3.

All Pins should

read 3.3V
before
commands.

Press, at Key 1,
Pin 6. 3.3V to
0.0V DC

Left, Right, Up,

Down at
Key 2, Pin 7.
Check specific
voltages on
chart.
5
 Fast Track Troubleshooting Manual

TROUBLESHOOTING VIDEO PROBLEMS

1. Verify Video Operation (2012 Models)
a. Boot Logo models with X10 Micro-Processor
& above during power on. Boot Sound only (X9
MPU) during power on.
b. Customer Picture Test in user menu
c. “Display” (If display and Boot Logo &
Customer Picture Test are OK the source or T-Con Troubleshooting
cables are first suspected . Then check for a
defective input on the Main Board.)
d. Substitute with known good Source
(external DVD or Signal Generator to check
inputs on Main Board)

2. Using Test Patterns in Factory Mode

- ENTER FACTORY MODE –
1. Select an active source signal since
Test Pattern may rely on signal source to
appear or select TV Source mode.

Customer Remote Service Remote

2. Power Standby 2. Power On
3. Mute, 182, Power On 3. Info, Test
4. Select SVC
5. Select Test Patterns
6
 Fast Track Troubleshooting Manual
ON SCREEN FAILURE EXAMPLES: ALIGNMENTS:
1. Check/Set Option Bytes: in Factory Mode
(Must be performed after replacing Main Board. )
Standard Remote Factory remote
1. Power OFF the TV 1. Power the TV ON
2. Press MUTE, 1 8 2, then POWER 2. Press INFO then FACTORY

If Picture & Display errors Green lines or a green screen

Defective Main Board, LVDS, defective main board , LVDS , or
T-CON.
or T-CON

2. Check/Perform latest Firmware

Upgrade for all repairs.
3. Perform reset in Service Mode
if Main board is replaced.
Pixelization can be caused by the main board SPECIAL NOTES:
but is more commonly a source error Inform customer of reset of all
Settings if Main Board is replaced.

Option Bytes settings for UN37EH5000

Vertical or Horizontal Lines :Defective

Panel likely but also T-CON, LVDS, or Main
Board. Use Test Patterns in Factory Service 7
Mode to determine error)
‘2012 LED Hybrid Disassembly cautions for Front Cover
To prevent the (New panels come with the Front Cover)
removal process from
1. Place TV face up on 2. Cut and split the 3. Carefully remove the Front
damaging the cushioned table. cover off at the top Cover and insulated paper
connections on the in Front of T-Con area.
sides of the panel.

4. Attach the Front Cover bottom first to the panel

CEL
L

MIDDLE
MOLD
5. Secure the plastic latch on the left and right side of the Front Cover as shown
6. Visually inspect the spacing between the Cover and the panel for equal clearance
7. Combine to stick the Front Cover Rib into the middle mold.