Salesforce Infrastructure and Sub-processors

Published: January 13, 2025

Scope
This documentation describes the infrastructure environment, sub-processors and certain other entities material to the services and managed
packages listed in the Infrastructure and Sub-processors Table below (collectively, for the purposes of this document only, the “Covered
Services”). Services or features not yet generally available may be included within the list of Covered Services for the purpose of providing
Customers advance notice of new sub-processors or processing locations. Any reference to future services or features does not obligate Salesforce
to make those services or features available. Capitalized terms used in this documentation are defined in Salesforce’s MSA and/or Data Processing
Addendum.

Some Covered Services are hosted on Salesforce’s own first-party infrastructure. Many of the Covered Services are fully or partly hosted on third-
party infrastructures (e.g., Hyperforce), which operate as Salesforce’s sub-processors. For more information about Hyperforce, see below. Many of
the Covered Services run across multiple infrastructures as identified in the Infrastructure and Sub-processors Table below. Our Services are
interconnected in order to provide more features to Customers within a single service. This can happen in a few different ways. For instance:

● Some Services run primarily on one infrastructure, but have some features that run partly or entirely on different infrastructures. For
example, for many Customers, most Sales Cloud features run on the Salesforce’s first-party infrastructure, but Sales Cloud also includes
Einstein1 Features that run on the Einstein Platform infrastructure. Similarly, the Marketing Cloud Engagement Services are based primarily
on the Marketing Cloud Engagement infrastructure, but some features of Marketing Cloud run partially on Einstein Platform or Marketing
Cloud Einstein infrastructure. If these features are enabled, Customer Data will be processed by these additional infrastructures.
● Some Services may inherently copy data from one infrastructure onto another infrastructure for processing to function. For example, this
happens when Sales Cloud Customer Data is copied into the Sales Cloud Einstein-specific infrastructure, for artificial intelligence analytics,
before the scores and predictions are written back into the original Sales Cloud infrastructure. Another example is Intelligence Reports for
Engagement may pull a copy of Customer Data from Marketing Cloud Engagement onto its own infrastructure to provide reporting
functionality.

If a Covered Service includes features which run across multiple infrastructures using different sub-processors or hosted in different locations, the
Infrastructure and Sub-processors Table will list each infrastructure involved in running the Service as a separate “purpose of processing” row
detailing how, and for what features, each infrastructure is used.

1 Rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by Greenlight.
1

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be trademarks of their respective owner.
Sub-processor Notifications
Salesforce Customers may subscribe to notifications of new sub-processors for those Covered Services for which Customer has a then-current
active subscription by filling out this form.

Sub-processors Storing Customer Data

Many Services offer multiple alternative locations to process and/or store Customer Data. Except as set forth in the “Additional Details” column in
the Infrastructure and Sub-processors Table, each cell listing countries in the table below represents an available “region” in which Salesforce
processes and/or stores data for a given purpose. For example, for the Salesforce Services, data from our Germany data center is backed up into
France, and so France and Germany are listed in the same cell to indicate that the “region” includes both countries. If France and Germany are in
separate cells for a given purpose of processing, your Customer Data would only be stored in one of the two countries.

When a Service offers alternative locations to process/and or store data, the Customer may be able to choose their region during the setup
process or by working with an Account Executive.2 You may also request to have your Customer Data for a Covered Service or feature hosted in a
different region, which may be accommodated, subject to availability. Further, if your Customer Data is hosted in a different region for one
Covered Service, this may also affect where your data is hosted in other related services (e.g., hosting data in Europe for Service Cloud will cause
your Service Cloud Einstein data to be hosted in Europe). If you have any questions about where your data is stored that this Documentation does
not answer, please contact Customer Support.

In addition to the locations identified in the below Infrastructure and Sub-processors tables, Salesforce may store across its processing locations
identifying information about Customers’ instance(s) and identifying information about Users for the purpose of operating the Services, such as
facilitating the login process and the provision of customer support. For the Government Cloud Plus and Government Cloud Plus - Defense
Services, this information (except for business address) will be encrypted with a one-way hash algorithm before it leaves the Government Cloud
Plus and Government Cloud Plus - Defense-specific data centers, rendering it unreadable to Salesforce and its cloud providers.

Customer Support
Salesforce uses its online services to provide customer support, including generative artificial intelligence. Sub-processors for the online services
are listed below.

2 Sandbox copies are created at a data center level; any instance can refresh to any sandbox within a data center. Sandbox copies in a data center may be
redirected to another data center in the same region, if necessary, to maintain performance levels. As an example, an EMEA-based sandbox instance could
redirect to another EMEA data center. Temporary developer testing environments branded as “Scratch Orgs” may be provisioned in a different Salesforce-
operated data center from a Customer’s instance of the Covered Services, but within the same region as such instance. Scratch Orgs created by public cloud
Customers reside within the Public Cloud Infrastructure.
2

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be trademarks of their respective owner.
Content Delivery Networks (“CDNs”)
CDNs are utilized to optimize content delivery for certain Covered Services as listed in the Infrastructure and Sub-processors Table. CDNs are
commonly used systems of distributed services that expedite the transmission of content. Note that if a CDN is described as “Global” in the Table,
it may process data in any country, regardless of the Customer’s location, to better support end-users of the applicable Covered Services.

Related Services
Salesforce offers highly customizable software used by Salesforce Customers across a variety of industries and businesses. Salesforce sells
functionality to Customers in many packages, which we call SKUs.

Sometimes these SKUs only include functionality from one or more Services. But often, these SKUs can bundle functionality from one or more
Services, along with additional, industry-specific functionality to customize the Service to an industry or business need.

One particular example of this is the “Salesforce Services”: Chatter, Experience Cloud (formerly Community Cloud), Database.com, Lightning
Platform (including Force.com), Sales Cloud, Service Cloud, and Site.com). Because the Salesforce Services functionality is bundled in so many
different ways in different SKUs, the Infrastructure and Sub-processors Table cannot tell you whether or not the SKU you purchase contains a
particular feature within the Salesforce Services. Instead, the table lists all features that appear in any packaging of the Salesforce Services. If you
have a question about whether the SKU you purchase contains a particular feature, consult the Help and Training Documentation or your Account
Executive.

Hyperforce
Hyperforce is Salesforce’s next-generation infrastructure foundation for deploying application stacks on commercial cloud providers. An up-to-
date list of available regions for Hyperforce can be found here. Not all Covered Services hosted on Hyperforce are available in every location.
Please see the charts below for available locations for individual Covered Services.

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be trademarks of their respective owner.
Support For All Services
Note that for support of the Covered Services designated as “Services on the Hyperforce Operating Zone infrastructure” or “HF OZ”, in limited
circumstances, Customer Data may be stored and/or processed outside of the available region selected by Customer and as described in the
“Services on the Hyperforce Operating Zone Infrastructure” section of the Hyperforce SPARC.

Purpose of Processing Sub-processors Locations Additional Details

Support services, including technical Salesforce, Inc. United States

operations support Salesforce.org
Salesforce Argentine S.R.I. Argentina
SFDC Australia Pty. Ltd. Australia
SFDC Austria GmbH Austria
Salesforce Tecnologia, Ltda. Brazil
salesforce.com Canada Canada
Corporation
salesforce.com France, France
S.A.S. Germany
salesforce.com Germany
GmbH India
salesforce.com India Private
Limited Ireland
SFDC Ireland Limited Israel
salesforce.com Israel Ltd. Italy
Salesforce.com Italy S.r.l Japan
Salesforce Japan Co., Ltd. The Netherlands
SFDC Netherlands B.V. Singapore
salesforce.com Singapore
Pte. Ltd. South Korea
Salesforce.com Korea
Limited Spain
Salesforce Systems Spain S.I. Sweden
SFDC Sweden AB Switzerland
salesforce.com Sarl Thailand

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be trademarks of their respective owner.
 Salesforce.com (Thailand)
Co., Ltd. United Kingdom
Salesforce UK Limited
Salesforce.org EMEA Limited
Service provider of customer support WithSecure Inc. Ireland Used for scanning documents attached to cases
tools (hosted by Amazon Web United States submitted by the Customers Users for malicious
Services, Inc.) content.
Service provider of customer support Projector.is, Inc. United States Used by Customer Support for screen sharing and co-
tools (hosted by Amazon Web browsing to help resolve customer issues.
Services, Inc.)

Automotive Cloud
For Automotive Cloud (including Digital Lending for Automotive) see infrastructure details for Salesforce Services. Some Customers who purchase
Automotive Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure details for Salesforce Maps.
Automotive Cloud also includes features that may use the Einstein Generative AI Services, please see the infrastructure details for these features.
Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-Side
Brazil
Document Generation feature.
Customer Data is hosted in one of the
following regions. Canada
Australia
India
Japan
Singapore
South Korea
France

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Germany
Sweden
United Kingdom
Service provider of runtime services Amazon Web Services, Inc. United States If a Customer: (a) enables the Automotive Cloud APIs
used by Automotive Cloud APIs powered by MuleSoft feature as an add-on to Automotive
Brazil
powered by MuleSoft. Customer Data is Cloud, and (b) has Customer Data transmitted using
processed in one of the following Canada runtime services, that Customer Data will be processed on
regions. Australia AWS infrastructure.

Japan
Singapore
Germany

Ireland

United Kingdom

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be trademarks of their respective owner.
Provider of generative artificial Microsoft Corporation United States
intelligence services. (Microsoft Azure) Germany
India
Australia
Japan
Brazil
Provider of generative artificial OpenAI, L.L.C. United States
intelligence services.

Salesforce Backup (formerly Backup and Restore)

Salesforce Backup is an add-on feature for the Salesforce Services–see infrastructure details for Salesforce Services. Additional sub-processors for
this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, United States
Customer Data is hosted in one of the Inc.
Brazil
following regions.
Canada
Australia

India

Japan
Singapore
France
Germany
Sweden
United Kingdom
Germany
7

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be trademarks of their respective owner.
 Sweden
United Kingdom
South Korea

B2B Commerce (from Version 3.97 or higher, formerly branded as CloudCraze)

Also see infrastructure details for Salesforce Services. Salesforce may route the transmission of Customer Data to Users through any of its data
centers, but the storage of Customer Data will be limited to the data centers for the Customers’ org. For B2B Commerce on Lightning Experience,
see infrastructure details for Salesforce Services.

B2B Commerce on Lightning Experience

B2B Commerce runs on the same infrastructure as the Salesforce Services. See infrastructure details for Salesforce Services.

D2C Commerce (formerly B2B2C Commerce)

Also see infrastructure details for Salesforce Services.
Commerce Messaging is a feature that is available as an add-on to D2C Commerce; for Customers who use Commerce Messaging, see
infrastructure details for Marketing Cloud: Marketing Cloud Engagement Services and Customer Data Cloud, as Commerce Messaging runs on both
of these infrastructure.

Commerce Cloud/B2C Commerce

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Digital (which may include salesforce. com, United States Any reference to "B2C Commerce Order Management"
Managed Runtime), B2C Commerce Order inc. refers to the version of Order Management released
Management, and Commerce Cloud Einstein. SFDC Australia Pty. Australia prior to February 19, 2020.
Ltd.

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be trademarks of their respective owner.
Customer Data is hosted in one of the following salesforce.com France
regions. France S.A.S.
salesforce.com Germany
Germany GmbH
Salesforce UK United Kingdom
Limited

SFDC Sweden AB Sweden

SFDC Netherlands
B.V. The Netherlands
salesforce.com Japan
Co., Ltd.

Hosting Provider for Digital which may include Amazon Web United States
Managed Runtime). Services, Inc.
Hosting Provider; CDN for Digital for Digital CloudFront Global The Dynamic Imaging Service feature within Digital uses
(which may include Managed Runtime). (Amazon Web the Amazon CloudFront content delivery network to
Services, Inc.) store and deliver images, which flow through
CloudFront and then the customer’s CDN.
Hosting Provider for On-Demand Sandboxes. Amazon Web United States
Services, Inc.
Hosting Provider for B2C Commerce and B2C Amazon Web United States
Commerce Order Management. Customer Data is Services, Inc.
hosted in one of the following regions. Germany

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be trademarks of their respective owner.
Hosting Provider for Commerce Cloud Einstein. Amazon Web United States
Customer Data is hosted in one of the following Services, Inc.
Ireland
regions.
Singapore
CDN for Commerce Cloud Einstein to deliver CloudFront Global
JavaScript assets to Customer websites (Amazon Web
Services, Inc.)
CDN for Digital (which may include Managed Cloudflare Global Cloudflare’s services are used for purposes that include
Runtime), B2C Commerce Order Management, a content distribution network, a domain name system
and Commerce Cloud Einstein. network, web content optimization, web application
firewall, internet protocol reputation filtering, and
distributed denial of service attack prevention.
CDN for Digital (which may include Managed Akamai Global Public website content served to website visitors may
Runtime), B2C Commerce Order Management, Technologies, Inc. be stored with Akamai Technologies, Inc., and
and Commerce Cloud Einstein. transmitted by Akamai Technologies, Inc. to website
visitors, to expedite transmission.
Hosting Provider for Commerce Marketplace Amazon Web Global
Services, Inc.

Consumer Goods Cloud (including Trade Promotion Management, Trade Promotion Optimization, and Retail Execution)
Also see infrastructure details for Salesforce Services. Consumer Goods Cloud is a configuration of functionality from the Salesforce Services. Some
Customers who purchase Consumer Goods Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure
details for Salesforce Maps. Consumer Goods Cloud also includes features that may use the Einstein Generative AI Services, please see the
infrastructure details for these features. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Retail Execution feature, Amazon Web United States
Trade Promotion Management, and Trade Services, Inc.
Australia
Promotion Optimization. Customer Data is hosted
in one of the following regions. Germany

10

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be trademarks of their respective owner.
Additional Hosting Provider for Trade Promotion Google, Inc. United States By default AWS is the Hosting Provider for Trade
Management. Promotion Management; however, Customers may
contact their Account Executive to obtain more
information about Trade Promotion Management on
Google Cloud Platform as an alternate Hosting Provider,
which may be accommodated subject to use case
evaluation and availability.
Provider of generative artificial intelligence Microsoft United States
services. Corporation
Germany
(Microsoft Azure)
India
Australia
Japan
Brazil
Provider of generative artificial intelligence OpenAI, L.L.C. United States
services.

CRM Analytics (formerly Tableau CRM)

CRM Analytics, which includes Einstein Discovery and Salesforce Data Pipeline, and is often incorporated into certain features of Salesforce
Industries Clouds and the Field Service - Einstein 1 Edition SKU, runs on the same infrastructure as the Salesforce Services-see infrastructure details
for Salesforce Services. Certain CRM Analytics SKUs, such as Einstein Predictions, and CRM Analytics Plus and related SKUs, include Einstein
Prediction Builder. For these SKUs, also see infrastructure details for Einstein Prediction Builder under Salesforce Services. Certain CRM Analytics
SKUs that are branded “Intelligence”, such as Manufacturing Cloud Intelligence, include certain features of Sales Cloud Einstein as well. For these
SKUs, also see infrastructure details for Sales Cloud Einstein.

Customer 360 Data Manager

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Customer Salesforce, Inc. United States
Data is hosted in one of the following regions.

11

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be trademarks of their respective owner.
 Kabushiki Kaisha Japan
salesforce Japan, also
known as Salesforce
Japan Co., Ltd.

Hosting Provider for all functionality. Customer Amazon Web United States
Data is hosted in one of the following regions. Services, Inc.
Japan

Customer Data Cloud (aka Salesforce Data Cloud)

Customer Data Cloud includes features that may use the Einstein Generative AI Services, please see the infrastructure details for these features.
(Also applicable to the Services branded as Einstein Personalization, and Customer Data Platform, formerly branded as Salesforce CDP)
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web United States Customers who have their Salesforce Services org
Customer Data is hosted in one of the Services, Inc. provisioned to the Salesforce-Managed AWS Hyperforce
following regions. Germany environment hosted in India or a Salesforce Services org
in the United Arab Emirates may be eligible to have an
instance of Customer Data Cloud provisioned to India.
India Customers who have their Salesforce Services org
Japan provisioned to a Salesforce environment in Indonesia,
Japan, Singapore, or South Korea may be eligible to have
Australia
an instance of Customer Data Cloud provisioned to
Brazil Japan. See here and here for further information.

England

United Kingdom

Canada

Provider of generative artificial intelligence OpenAI, L.L.C. United States

services.

12

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be trademarks of their respective owner.
CDN for all functionality. Akamai Technologies, Global
Inc.

Database.com
See infrastructure details for Salesforce Services.

Education Cloud
See infrastructure details for Salesforce Services. Education Cloud also includes features that may use the Einstein Generative AI Services, please see
the infrastructure details for these features. Some Customers who purchase Education Cloud have access to Salesforce Maps Lite; for Customers
who use this functionality, see infrastructure details for Salesforce Maps.

Additional sub-processors for this Service are:

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-Side
Brazil
Document Generation feature.
Customer Data is hosted in one of the
following regions. Canada
Australia

India

Japan

Singapore
South Korea
France
Germany
13

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Sweden
United Kingdom
Provider of generative artificial Microsoft Corporation United States
intelligence services. (Microsoft Azure)
Germany
India
Australia
Japan
Brazil
Provider of generative artificial OpenAI, L.L.C. United States
intelligence services.

Einstein Bots
See infrastructure details for Salesforce Services.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Heroku, Inc. (on United States If a Customer enables NLP functionality for Bots and has
Customer Data is hosted in one of the Amazon Web Salesforce Services data stored in the EMEA region, then
following regions, depending on where the Services, Inc.) and some related Customer Data will be stored in Germany.
Customers’ Salesforce Services org is hosted. Amazon Web Australia If a Customer enables NLP functionality for Bots and has
Services, Inc. Japan Salesforce Services data stored in the APAC region, then
Germany some related Customer Data will be stored in Japan,
Ireland India or the United States.
If a Customer enables NLP functionality for Bots and has
Salesforce Services data stored outside of EMEA or
APAC, then some related Customer Data will be stored
in the United States.
Brazil Following June 2023, Customer’s Einstein Bots data may

14

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be trademarks of their respective owner.
 Canada be processed in one of these specified locations if
Customer’s Salesforce Services org is in or near the
France location.

If a Customer enables NLP functionality for Bots and has

India Salesforce Services data stored in the EMEA region, then
some related Customer Data will be stored in Germany.
Singapore If a Customer enables NLP functionality for Bots and has
Salesforce Services data stored in the APAC region, then
some related Customer Data will be stored in Japan,
South Korea India or the United States.
If a Customer enables NLP functionality for Bots and has
Salesforce Services data stored outside of EMEA or
Sweden
APAC, then some related Customer Data will be stored
in the United States.
United Kingdom

Einstein Conversation Insights

See infrastructure details for Salesforce Services.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web United States If Customer enables Einstein Conversation Insights,
Customer Data is hosted in Europe if the Services, Inc. some related Customer Data will be stored in the United
Customer’s Salesforce Services org is in States regardless of where Customer’s Sales Cloud data
Europe. Otherwise, Customer Data is hosted France is located.
in the United States. Germany

Service provider of transcription services. Amazon Web United States

Services, Inc.

15

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be trademarks of their respective owner.
Einstein Conversation Mining
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web United States

Services, Inc.
Germany

United Kingdom

Canada

India

Australia

Japan

Brazil

Einstein Vision and Language

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, United States
Inc.

Einstein Relationship Insights

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, United States
Inc.
Data source used to process search queries Google, Inc. United States
for all functionality.

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be trademarks of their respective owner.
Emergency Program Management
Emergency Program Management is a managed package that runs on top of Salesforce Services–see infrastructure details for Salesforce Services.

Employee Productivity
Included in the “Employee Service - Agent” and “IT-Service Center - IT Agent” SKUs. Employee Productivity is a group of managed packages that run
on top of the Salesforce Services–See infrastructure details for Salesforce Services.

Employee Service
Employee Service runs partially on the Service Cloud infrastructure - see infrastructure details for Salesforce Services. It also includes the following
Einstein features: Article Recommendations, Case Wrap-Up, and Case Classification, which run on the Salesforce Services infrastructure and use the
following additional sub-processor:

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Einstein Case Amazon Web Services, Inc. United States
Classification and Einstein Case Wrap-
Germany
Up.
United Kingdom
Canada
India
Australia
Japan

Enablement (including Enablement Lite)

See infrastructure details for Salesforce Services.

17

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be trademarks of their respective owner.
Enhanced Messaging
Enhanced Messaging works as an add-on to Sales Cloud and Service Cloud, and uses the Sales Cloud and Service Cloud infrastructure—see
infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Messaging Gateway Server used to Amazon Web Services, Inc. United States
process and route inbound and
outbound messages. Brazil

Canada

Germany

France

Sweden

United Kingdom

Australia
Japan
South Korea
India
Singapore
Ireland
Service and hosting provider used for Amazon Web Services, Inc. United States
transmission and conversation storage
Brazil
services.
Canada

18

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be trademarks of their respective owner.
 Germany
France
Sweden
United Kingdom
Australia
Japan
South Korea
India
Singapore

Feedback Management
See infrastructure details for Salesforce Services. Some Customers who purchase Feedback Management may have access to CRM Analytics; for
Customers who use this functionality, see infrastructure details for CRM Analytics.

Financial Services Cloud

Financial Services Cloud (including Digital Lending) see infrastructure details for Salesforce Services. Einstein Activity Capture for Financial Services
Cloud–see infrastructure details for Salesforce Services. Financial Services Cloud also includes features that may use the Einstein Generative AI
Services, please see the infrastructure details for these features. Some Customers who purchase Financial Services Cloud have access to Salesforce
Maps Lite; for Customers who use this functionality, see infrastructure details for Salesforce Maps.

Additional sub-processors for this Service are:

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web Services, United States
processing for Server-Side Document Inc.
Brazil
Generation feature. Customer Data is hosted
in one of the following regions. Canada
Australia
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be trademarks of their respective owner.
 India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Germany
India
Australia
Japan
Brazil
Provider of generative artificial intelligence OpenAI, L.L.C. United States
services.

Flow for Industries (formally Digital Process Automation)

See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web United States
processing for Server-Side Document Services, Inc.
Brazil
Generation feature. Customer Data is hosted
in one of the following regions. Canada
Australia
India
20

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be trademarks of their respective owner.
 Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom

Government Cloud Plus

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, United States (AWS Salesforce may route the transmission of encrypted
Customer Data is stored on AWS US-GOV- Inc. US-GOV-WEST and Customer Data through various points, including any of
WEST and AWS-US-GOV-EAST regions. AWS-US-GOV-EAST its data centers, but the storage and processing of
) Customer Data will be limited to these regions.

Government Cloud Plus - Defense

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, United States Salesforce may route the transmission of encrypted
Customer Data is stored on AWS US-GOV- Inc. (AWS-US-GOV- Customer Data through various points, including any of
EAST region. EAST) its data centers, but the storage and processing of
Customer Data will be limited to this region.

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be trademarks of their respective owner.
Health Cloud
Health Cloud is an extension of the Salesforce Services and a managed package that runs on top of the Salesforce Services–see infrastructure
details for Salesforce Services. Health Cloud also includes features that may use the Einstein Generative AI Services, please see the infrastructure
details for these features. Some Customers who purchase Health Cloud have access to Salesforce Maps Lite; for Customers who use this
functionality, see infrastructure details for Salesforce Maps. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-Side
Brazil
Document Generation feature.
Customer Data is hosted in one of the Canada
following regions. Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Hosting provider of data processing and Amazon Web Services, Inc. United States If a Customer: (a) enables the Unified Health Scoring
storage for Unified Health Scoring feature as an add-on to Health Cloud, and (b) has
feature. Customer Data is hosted in one Customer Data used for calculations, assessments, or
of the following regions. Germany similar results, that Customer Data will be processed and
stored on AWS infrastructure.
Service provider of runtime services Amazon Web Services, Inc. United States If a Customer: (a) enables the FHIR APIs powered by
used by FHIR APIs powered by MuleSoft. MuleSoft feature as an add-on to Health Cloud, and (b)
Brazil
has Customer Data transmitted using runtime services,
Canada

22

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be trademarks of their respective owner.
Customer Data is processed in one of Australia that Customer Data will be processed on AWS
the following regions. infrastructure.
Japan

Singapore

Germany

Ireland

United Kingdom

Provider of generative artificial Microsoft Corporation United States

intelligence services. (Microsoft Azure) Germany
India
Australia
Japan

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be trademarks of their respective owner.
 Brazil
Provider of generative artificial OpenAI, L.L.C. United States
intelligence services.

Heroku
Heroku includes Heroku and Salesforce Functions, including Salesforce Elastic Services.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted in the United
United States
States, and, if selected by Customer,
Australia
also in one of the following regions.
United States
Ireland
United States
Japan
United States
Germany

United States
Canada

United States
United Kingdom

United States
Singapore

United States
India

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be trademarks of their respective owner.
Sales Engagement (formerly High Velocity Sales)
Sales Engagement works as an add-on to Sales Cloud, and uses the Sales Cloud infrastructure–see infrastructure details for Salesforce Services.
Sales Engagement also includes Salesforce Inbox and Einstein Activity Capture, as well as Einstein Conversational Insights– see infrastructure details
for Salesforce Inbox and Einstein Conversation Insights. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted in Europe if
the Customer’s Salesforce Services
org is in Europe. Otherwise,
Customer Data is hosted in the
United States.
France
Germany
Hosting Provider for Lead Scoring. Amazon Web Services, Inc. United States

Hyperforce Operating Zone (formerly EU Operating Zone)

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Covered Services Amazon Web Services, Germany During signup, Hyperforce OZ Customers can select one
designated as “Services on the Hyperforce Inc. of the listed countries to store Customer Data. For
Operating Zone infrastructure” or “HF OZ.” Customers who were part of the EU Operating Zone
Switzerland
prior to December 17, 2024, Customer Data is stored in
Germany.

Customer Data may also be processed in the European

Union. In limited circumstances, Customer Data may be
stored and/or processed elsewhere, as described in the
“Services on the Hyperforce Operating Zone
Infrastructure” section of the Hyperforce SPARC.
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be trademarks of their respective owner.
Intelligent Form Reader
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider providing optical Amazon Web Services, Inc. United States
character recognition (OCR) for all
functionality. Customer Data is hosted in
one of the following regions.

Australia
Canada
France
Germany
Ireland
India
United Kingdom

Life Sciences Cloud

Life Sciences Cloud is an extension of the Salesforce Services–see infrastructure details for Salesforce Services. Life Sciences Cloud also includes
features that may use the Einstein Generative AI Services, please see the infrastructure details for these features. Additional sub-processors for this
Service are:

Hosting Provider of document Amazon Web Services, Inc. United States

generation processing for Server-Side
Brazil
Document Generation feature.
Customer Data is hosted in one of the Canada
following regions. Australia
India
Japan

26

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be trademarks of their respective owner.
 Singapore
South Korea
France
Germany
Sweden
United Kingdom
Service provider of runtime services Amazon Web Services, Inc. United States If a Customer: (a) enables the FHIR APIs powered by
used by FHIR APIs powered by MuleSoft. MuleSoft feature as an add-on to Life Sciences Cloud,
Brazil
Customer Data is processed in one of and (b) has Customer Data transmitted using runtime
the following regions. Canada services, that Customer Data will be processed on AWS
Australia infrastructure.

Japan

Singapore

Germany

Ireland

United Kingdom

27

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Provider of generative artificial Microsoft Corporation United States
intelligence services. (Microsoft Azure) Germany
India
Australia
Japan
Brazil
Provider of generative artificial OpenAI, L.L.C. United States
intelligence services.

LiveMessage
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted in the United
States (by default), or, if selected by the
Customer, in Germany or Ireland.

Germany
Ireland

28

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be trademarks of their respective owner.
Loyalty Management
Loyalty Management is an extension of the Salesforce Services and a managed package that runs on top of Salesforce Services–see infrastructure
details for Salesforce Services. Loyalty Management also includes features that may use the Einstein Generative AI Services, please see the
infrastructure details for these features.

Additional sub-processors for this Service are:

Purpose of Processing Sub-processors Locations Additional Details
Provider of generative artificial Microsoft Corporation United States
intelligence services. (Microsoft Azure) Germany
India
Australia
Japan
Brazil
Provider of generative artificial OpenAI, L.L.C. United States
intelligence services.

Manufacturing Cloud
See infrastructure details for Salesforce Services. Manufacturing Cloud also includes features that may use the Einstein Generative AI Services,
please see the infrastructure details for these features. Some Customers who purchase Manufacturing Cloud have access to Salesforce Maps Lite;
for Customers who use this functionality, see infrastructure details for Salesforce Maps.

Additional sub-processors for this Service are:

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-Side Brazil
Document Generation feature. Canada

29

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Customer Data is hosted in one of the Brazil
following regions.
Canada
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Service provider of runtime services Amazon Web Services, Inc. United States If a Customer: (a) enables the Manufacturing APIs
used by Manufacturing APIs powered by powered by MuleSoft feature as an add-on to
Brazil
MuleSoft. Customer Data is processed Manufacturing Cloud, and (b) has Customer Data
in one of the following regions. Canada transmitted using runtime services, that Customer Data
Australia will be processed on AWS infrastructure.

India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom

30

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Provider of generative artificial Microsoft Corporation United States
intelligence services. (Microsoft Azure) Germany
India
Australia
Japan
Brazil
Provider of generative artificial OpenAI, L.L.C. United States
intelligence services.

Marketing Cloud: Advertising Studio

Advertising Studio (including Advertising Audiences and Journey Builder Advertising) interoperates with and runs partially on Marketing Cloud
Engagement infrastructure. See infrastructure details for Marketing Cloud: Marketing Cloud Engagement Services. Additional sub-processors for
this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Salesforce, Inc. United States Applicable only in as much as Ad Studio interoperates
Customer Data is hosted in the United with and runs partially on Marketing Cloud Engagement
States for Customers with instances infrastructure.
on first-party infrastructure, and
primarily in Europe for a limited
number of Customers that have
consented to their instance being
hosted on Hyperforce.
Amazon Web Services, Inc. United States If the Customer has consented to their data being
hosted on Hyperforce, Customer Data will be primarily
Salesforce, Inc. United States
hosted on Salesforce infrastructure in Germany, but
SFDC Germany Data Center Germany
certain ancillary Customer Data will also be hosted on
GmbH
Salesforce, Inc., first-party infrastructure in the United
States or Amazon Web Services, Inc. infrastructure in
the United States

31

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Marketing Cloud: Intelligence and Intelligence Data Pipelines (formerly Datorama)
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States If a Customer is using the Marketing Cloud connector in
Customer Data will be hosted on one Intelligence to import data from the Customer’s
Germany
of the following hosting providers in Marketing Cloud Engagement account into the
one of the following regions. Hosting Ireland Customer’s Intelligence account, the data will
Customer Data on AWS in the United Microsoft Corporation United States temporarily be stored in an AWS S3 bucket in the same
States is the default sub-processor (Microsoft Azure) region as the Customer’s Marketing Cloud Engagement
and region, but Customers may account before being stored in the Customer’s
request Azure and/or an alternate Intelligence account.
hosting location instead.
Additionally, if a Customer is hosted on Azure, limited
account information, such as admin contact details and
Ireland Intelligence products purchased by the Customer, used
for provisioning accounts may still be processed, but not
stored, in AWS.

Google, LLC. United States Only applicable to Customers that use Microsoft Azure
Belgium
Denmark
Finland
Ireland
The Netherlands
CDN for all functionality Akamai Technologies, Inc. Global

32

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be trademarks of their respective owner.
Marketing Cloud: Intelligence Reports for Engagement (formerly Datorama Reports)
Unless your Order Form for the Marketing Cloud Engagement Services expressly excludes Intelligence Reports, Intelligence Reports is included with
a purchase of the Marketing Cloud Engagement Services and can be accessed through the Marketing Cloud Engagement Services. Intelligence
Reports also runs on the Intelligence infrastructure, unless provisioned for Marketing Cloud Engagement on AWS - India (Hyperforce) in which case
Customer Data will be stored and processed in the Marketing Cloud Engagement infrastructure and Customer Data Cloud infrastructure.
Accordingly, see infrastructure details for Marketing Cloud: Marketing Cloud Engagement Services and Customer Data Cloud. Additional sub-
processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted on one of
Germany
the following sub-processors in one of
the following regions. AWS is the Ireland
default hosting provider, but Azure Japan
may be available upon request in the
future as an alternative to AWS. Australia
Microsoft Corporation United States
(Microsoft Azure)
Ireland

CDN of Intelligence Reports for Akamai Technologies, Inc. Global

Engagement.

Marketing Cloud: Evergage

Evergage includes Data Science Workbench, Data Warehouse, and Evergage
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data is hosted in one of the
Germany
following regions.

33

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Marketing Cloud: Marketing Cloud Engagement
Marketing Cloud Engagement includes Audience Builder, Automation Studio, Content Builder, Email Studio, Marketing Cloud Engagement, Journey
Builder, Mobile Studio, and Web Studio.

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality Salesforce, Inc. United States Customers who purchased Marketing Cloud Engagement
● Audience Builder, on or before November 28, 2019, have Customer Data
● Automation Studio, Content stored in the United States.
Builder, SFDC France Data Centre Sarl France
● Email Studio, SFDC Germany Data Center Germany In the event of a disaster in an EMEA facility, Customer
● Marketing Cloud GmbH Data will be restored to an Marketing Cloud Engagement
Engagement, Salesforce, Inc., facility located within the United States.
● Journey Builder,
● Mobile Studio, and Web Google, Inc. United States
Studio.
Customer Data is hosted in one of the Belgium
following regions using both Germany
Salesforce and Google infrastructure.

If the Customer is eligible to be Amazon Web Services, Inc. United States Hyperforce runs on infrastructure provided by Amazon
hosted on Hyperforce and has Web Services, Inc. Currently such infrastructure is hosted
requested to have their Customer on AWS in data centers located in the United States,
Data hosted on Hyperforce, Customer India India, Australia, and Japan.
Data will be hosted in one of the
following regions on AWS.
Australia

Japan

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Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
CDN for all functionality Akamai Technologies, Inc. Global

Cloudfront (on Amazon Web Global

Services, Inc.)
Customer Service Provider Softvision, LLC, a subsidiary of Romania
Cognizant Technology Solutions
U.S. Corp
URL Link Shortening for Journey Amazon Web Services, Inc. United States Customers may opt in to have URL links shortened by
Builder AWS, which would involve processing of Customer’s
India
original URL links and/or Subscriber IDs.
Japan
Australia
Germany
Brazil
England
Canada
Switzerland

35

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Marketing Cloud Growth Edition and Marketing Cloud Advanced Edition
Marketing Cloud Growth Edition and Marketing Cloud Advanced Edition run partially on Data, Sales, Experience, and Service Cloud infrastructures –
see infrastructure details for Data Cloud and Salesforce Services, and relies on data from, and writes data to, Data Cloud infrastructure. Marketing
Cloud Growth Edition and Marketing Cloud Advanced Edition also incorporate features that run on the following infrastructures: Marketing Cloud:
Marketing Cloud Engagement Services, Einstein Generative AI Services, Marketing Cloud: Marketing Cloud Einstein and Privacy Center. Marketing
Cloud Growth Edition and Marketing Cloud Advanced Edition may also interoperate with features from Enhanced Messaging. Please see
infrastructure details for each of these features.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web United States
Customer Data is hosted in one of the Services, Inc.
following regions.

Germany

Switzerland

Canada

United Kingdom

Brazil

Japan

CDN for all functionality. Akamai Technologies, Global

Inc.

36

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Marketing Cloud: Personalization (formerly Interaction Studio)
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Marketing Cloud Amazon Web Services, Inc. United States
Personalization. Customer Data is
Australia Customers based in the APAC region who signed up for
hosted in one of the following regions
Marketing Cloud Personalization before November 1,
2020, may have Customer Data stored in the United
States.
Germany

Marketing Cloud: Interaction Studio (Legacy)

Purpose of Processing Sub-processors Locations Additional Details
Service Provider supplying integration Heroku, Inc. (on Amazon Web United States
between Interaction Studio (Legacy) Service, Inc.)
and Automation Studio.
Australia
Japan
Germany
Ireland

Marketing Cloud: Marketing Cloud Einstein

Marketing Cloud Einstein functionality relies on data from, and writes data to, Marketing Cloud Engagement Infrastructure. See infrastructure
details for Marketing Cloud: Marketing Cloud Engagement Services. Marketing Cloud Engagement Customers provisioned to AWS India
(Hyperforce) will map to AWS - Ireland and/or Germany as described below. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for the following Amazon Web Services, Inc. United States
Marketing Cloud Einstein features:

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Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
● Behavioral Triggers Australia
● Einstein Email Recommendations
● Einstein Web Recommendations
● Personalization Builder Canada
● Predictive Email
● Predictive Intelligence
Ireland
● Predictive Web
● Web Personalization.

Customer Data is hosted in one of the

following regions
Hosting Provider for the following Amazon Web Services, Inc. United States Marketing Cloud Einstein features will start migrating to
Marketing Cloud Einstein features: Hyperforce in January 2023. Customer Data currently
● Einstein Content Selection residing in AWS Ireland (non-Hyperforce) will begin
● Einstein Content Tagging Japan migrating to AWS Germany (Hyperforce). For more
● Einstein Copy Insights details please refer to Hyperforce FAQs.
● Einstein Engagement Australia
Frequency
● Engagement Scoring for
Email Ireland
● Einstein Engagement Scoring
for Mobile, Einstein
Germany
Messaging Insights
● and Send Time Optimization.
Customer Data is hosted in one of the
following regions
Provider of generative artificial OpenAI, L.L.C. United States
intelligence features
Processor for Marketing Cloud Google, Inc. Global Used only for Einstein Content Tagging. Data may be
Einstein feature: Einstein Content hosted in any location provided by Google, listed at
Tagging Global Locations - Regions & Zones.

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Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Marketing Cloud: Social Studio
Social Studio email functionality relies on Marketing Cloud Engagement. See infrastructure details for Marketing Cloud: Marketing Cloud
Engagement Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality salesforce.com Canada Canada
Corporation
CDN for Marketing Cloud Social Akamai Technologies, Inc. Global
Studio.

Messaging
Messaging works as an add-on to Sales Cloud and Service Cloud, and uses the Sales Cloud and Service Cloud infrastructure–see infrastructure
details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Messaging Gateway Server used to Amazon Web Services, Inc. United States
process and route inbound and
outbound messages. Brazil

Canada

Germany

France

Sweden

United Kingdom

Australia

Japan

South Korea

39

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 India
Singapore
Ireland

Messaging for In-App and Web

Messaging for In-App and Web works as an add-on to Service Cloud, and uses the Service Cloud infrastructure–see infrastructure details for
Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Service and hosting provider used for Amazon Web Services, Inc. United States
transmission and conversation
Brazil
storage services.
Canada
Germany
France
Sweden
United Kingdom
Australia

Japan

South Korea
India
Singapore

40

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
MuleSoft: MuleSoft Anypoint Platform, MuleSoft Composer, and MuleSoft Robotic Process Automation (RPA)
MuleSoft includes the MuleSoft Anypoint Platform, MuleSoft Composer, and MuleSoft Robotic Process Automation (RPA). MuleSoft also includes
features that may use the Einstein Generative AI Services; please see the infrastructure details for these features. Additional sub-processors for this
Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for runtime services for Amazon Web Services, Inc. United States If Anypoint MQ Customers choose to enable Cross-
all functionality. Administrators can set Australia Region Failover for their queue(s), in the event of a
the default region for runtime services failover Customer Data is temporarily re-routed as
on the Anypoint Platform Organization Brazil follows:
tab in Account Settings, but that region Canada AMER:
can be adjusted when the application is Germany ● us-west-2 (Oregon) is re-routed to ca-central-1
deployed, if necessary. (Montreal, Canada)
Ireland ● ca-central-1 (Montreal, Canada) is re-routed to
Japan us-east-1 (N.Virginia)
Singapore ● us-east-1 (N.Virginia) is re-routed to us-east-2
(Ohio)
United Kingdom ● us-east-2 (Ohio) is re-routed to us-west-2
(Oregon)

Europe

Prod-US Control Plane

● eu-west-1 (Ireland) is re-routed to eu-west-2

(London)
● eu-west-2 (London) is re-routed to eu-west-1
(Ireland)

Prod-EU Control Plane

● eu-central-1 (Frankfurt) is re-routed to eu-west-

1 (Ireland)
● eu-west-1 (Ireland) is re-routed to eu-central-1
(Frankfurt)

41

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Asia Pacific:

● ap-southeast-1 (Singapore) is re-routed to ap-

northeast-1 (Tokyo)
● ap-southeast-2 (Sydney) is re-routed to ap-
southeast-1 (Singapore)
● ap-northeast-1 (Tokyo) is re-routed to ap-
southeast-2 (Sydney)

Hosting Provider for control plane Amazon Web Services, Inc. United States
services for all functionality. Customer
Data is stored in one of the following Germany Customer Data is stored in Germany and backed up in
regions. Ireland
Ireland
If the Customer is eligible to be hosted on Amazon Web Services, Inc. Canada Hyperforce runs on infrastructure provided by Amazon
Hyperforce and has requested to have Web Services, Inc. Currently such infrastructure is hosted
their Customer Data hosted on on AWS in data centers in each respective listed Location.
Hyperforce for both runtime and control For more information see here.
plane services, Customer Data will be Japan
hosted in one of the following regions on
AWS

CDN for all functionality. Cloudfront (on Amazon Web Global

Services, Inc.)
Customer Support service provider. Epidata S.A. Argentina

Customer Support service provider for InfluxData Inc. United States

Anypoint Monitoring. United Kingdom
Email service provider for all Mailgun Technologies, Inc. United States
functionality.
Log aggregator for all functionality. Sumo Logic, Inc. United States

Amplitude, Inc. United States

42

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
User analytics provider for MuleSoft Segment.io, Inc. United States
services.
Provider of generative artificial OpenAI, L.L.C. United States
intelligence features.

Net Zero Cloud (formerly Sustainability Cloud)

Net Zero Cloud is a configuration of the Salesforce Services--see infrastructure details for Salesforce Services. Net Zero Cloud also includes features
that may use the Einstein Generative AI Services; please see the infrastructure details for these features. Additional sub-processors for this Service
are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web United States
processing for Server-Side Document Services, Inc.
Brazil
Generation feature. Customer Data is hosted
in one of the following regions. Canada
Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Germany
India
Australia
43

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Japan
Brazil
Provider of generative artificial intelligence OpenAI, L.L.C. United States
services.

Marketing Cloud Account Engagement

See also infrastructure details for Salesforce Services, Customer Data Cloud, Marketing Cloud Engagement, and Marketing Cloud Growth Edition
and Marketing Cloud Advanced Edition.
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, Inc. United States

Hosting Provider for Marketing Cloud Amazon Web Services, Inc. United States
Account Engagement services including
Einstein Send Time Optimization and Ireland
Einstein Engagement Frequency.
Hosting Provider for Marketing Cloud Amazon Web Services, Inc. United States
Account Engagement Lead Scoring.
CDN for all functionality. CloudFront (Amazon Web Global
Services, Inc.)
Provider of generative artificial OpenAI, L.L.C. United States
intelligence features
Hosting Provider for all generative Amazon Web Services, Inc. United States
artificial intelligence features
Germany
India

44

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Nonprofit Cloud and Nonprofit Cloud for Grantmaking
Some Customers who purchase Nonprofit Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure
details for Salesforce Maps. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Available Location Additional Details
Options
Hosting Provider of document generation Amazon Web United States
processing for Server-Side Document Services, Inc.
Generation feature. Customer Data is hosted Brazil
in one of the following regions.
Canada

Australia
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure)
Germany

India

Australia

Japan

45

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Brazil
Provider of generative artificial intelligence OpenAI, L.L.C. United States
services.

Privacy Center
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Service Provider used for transmission Heroku, Inc. (on Amazon Web United States *Heroku is only a sub-processor for Privacy Center
services for all functionality. Customer Services, Inc.)* Customers who have purchased the Heroku Data
Data will be transmitted within one of Germany Bridge SKU in connection with their purchase of
the following regions. France Privacy Center.
Australia
Japan

Public Sector Solutions

Public Sector Solutions is a configuration of the Salesforce Services--see infrastructure details for Salesforce Services. Public Sector Solution also
includes features that may use the Einstein Generative AI Services, please see the infrastructure details for these features. Some Customers who
purchase Public Sector Solutions have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure details for
Salesforce Maps. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document generation Amazon Web United States
processing for Server-Side Document Services, Inc.
Brazil
Generation feature. Customer Data is hosted
in one of the following regions. Canada
Australia
India
Japan

46

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 Singapore
South Korea
France
Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Germany
India
Australia
Japan
Brazil
Provider of generative artificial intelligence OpenAI, L.L.C. United States
services.

Quip
Quip includes Services formerly branded as Salesforce Anywhere.
Purpose of Processing Sub-processors Locations Additional Details
Hosting provider for all functionality. Amazon Web Services, Inc. United States

Referral Marketing
See infrastructure details for Salesforce Services. Referral Marketing also includes some Marketing Cloud functionality (i.e. Journey Builder and MC
Engagement). Therefore, see also infrastructure details for Marketing Cloud.

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Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Revenue Cloud Advanced
Formerly Revenue Lifecycle Management. See infrastructure details for Salesforce Services. Customers who purchase Revenue Cloud Advanced also
have access to Salesforce Contracts, PDF generation functionality through Field Service, and product and quoteline import functionality through
Data Cloud. For Customers who use these functionalities, see infrastructure details for Salesforce Contracts, Field Service PDF generation, and Data
Cloud, respectively. Additional subprocessors for this service are:

Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Advanced Amazon Web Services, Inc. Australia

Configurator
Brazil
Canada
France
Germany
India
Indonesia
Ireland
Italy
Japan
Singapore
South Korea
Sweden
Switzerland
United Arab
Emirates
United Kingdom
United States

48

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
Safety Cloud
See infrastructure details for Salesforce Services.

Sales Cloud Einstein

Sales Cloud Einstein works as an add-on to Sales Cloud, and uses the Sales Cloud infrastructure. Sales Cloud Einstein also includes all Salesforce
Inbox Functionality. Therefore, also see infrastructure details for Salesforce Services and infrastructure details for Salesforce Inbox. Additional sub-
processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Sales Cloud Einstein Amazon Web Services, Inc. United States
Account Insights, Einstein Automated
Contacts, Einstein Forecasting,
Opportunity Insights, Lead Scoring,
Opportunity scoring, and Account
Intelligence.

Salesforce Contracts
See infrastructure details for Salesforce Services. Salesforce Contracts also includes features that may use the Einstein Generative AI Services,
please see the infrastructure details for these features. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Available Location Additional Details
Options
Hosting Provider of document generation Amazon Web United States
processing for Server-Side Document Services, Inc.
Brazil
Generation feature. Customer Data is hosted
in one of the following regions. Canada
Australia
India
Japan
Singapore

49

Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
 South Korea
France

Germany
Sweden
United Kingdom
Provider of generative artificial intelligence Microsoft Corporation United States
services. (Microsoft Azure) Germany
India
Australia
Japan
Brazil
Provider of generative artificial intelligence OpenAI, L.L.C. United States
services.

Salesforce CPQ and Salesforce Billing (together formally branded as Salesforce Quote-to-Cash)
See infrastructure details for Salesforce Services. Salesforce CPQ is a managed package that runs on top of the Salesforce Services. Additional sub-
processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Quote calculation service provider for all Heroku, Inc. (on Amazon Web United States
functionality. Customer Data will be Services)
processed in one of the following Germany
regions. Ireland
Australia
Japan
Amazon Web Services, Inc. United States

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be trademarks of their respective owner.
Hosting Provider of document Brazil
generation processing for Server-Side
Document Generation feature. Canada
Customer Data is hosted in one of the
Australia
following regions.
India
Japan
Singapore
South Korea
France
Germany
Sweden
United Kingdom
Service provider providing invoice & AppExtremes, LLC dba Conga United States
quote PDF generator

Sales Enablement (formerly branded as myTrailhead)

Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality Amazon Web Services, Inc. United States

Heroku, Inc. (on Amazon Web United States

Services, Inc.)
CDN for all functionality Fastly, Inc. Global
Service provider for search Coveo United States
functionality. Customer Data will be Canada
processed in one of the following France
regions. Germany
Ireland

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be trademarks of their respective owner.
 Italy
The Netherlands
United Kingdom

Salesforce Inbox
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data will be hosted in one of
France Customers, who activated Salesforce Inbox before
the following regions.
May 8, 2017, may have Customer Data stored in the
Germany United States.

Salesforce Maps (including Maps Lite) and Salesforce Sales Planning

See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. Amazon Web Services, Inc. United States
Customer Data will be hosted in one of
the following regions.
Germany

Service Provider used to capture usage Pendo.io, Inc. United States

data for all functionality.

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be trademarks of their respective owner.
Salesforce Order Management
See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Service provider for versions of Order Heroku, Inc. (on Amazon Web United States
Management released on or after Services, Inc.)
February 19, 2020. Customer Data will Germany
be hosted in one of the following
regions. Australia
Japan

Salesforce Private Connect

See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting provider used for transmission Amazon Web Services, Inc. United States
services for all functionality.
Australia
Canada
Germany
India
Japan

Salesforce.org Elevate
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider and non-storage Amazon Web Services, Inc. United States
infrastructure support for all
functionality. (Also used for Payment
Processing and Management for
Salesforce.org Elevate)
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be trademarks of their respective owner.
Hosting Provider for all functionality. Heroku, Inc. (on Amazon Web United States
Services, Inc.)
CDN for all functionality. Fastly, Inc. Global

Cloudinary Global

Email service provider for all Mailgun Technologies, Inc. United States
functionality.

Salesforce.org
Salesforce.org Services are managed packages that run on top of the Salesforce Services; for Accounting Subledger, Admissions Connect,
foundationConnect (provisioned on or after August 19, 2019), Grants Management, Nonprofit Cloud Case Management 3, Salesforce.org Insights
Platform: Data Integrity, and Student Success Hub (formerly Salesforce Advisor Link), as well as Services, including Education Cloud, Nonprofit
Cloud, and Nonprofit Cloud for Grantmaking that are built directly into the Salesforce platform; see infrastructure details for Salesforce Services.
Salesforce.org Services also include features that may use the Einstein Generative AI Services, please see the infrastructure details for these
features. Some Customers who purchase Admissions Connect or Grants Management have access to Salesforce Maps Lite; for Customers who use
this functionality, see infrastructure details for Salesforce Maps. Additional sub-processors for these Services are:
Purpose of Processing Sub-processors Locations Additional Details

Service Provider used for transmission Heroku, Inc. (on Amazon Web United States
services for Student Success Hub Services, Inc.)
(including the former Salesforce Advisor
Link) and Marketing Cloud Engagement
for Nonprofits (formerly Marketing
Cloud for Nonprofits).
Service Provider used for transmission Amazon Web Services, Inc. United States
services for Insights Platform. Customer

3 References to Nonprofit Cloud Case Management refer to the managed package.

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be trademarks of their respective owner.
Data will be transmitted in one of the Germany
following regions using both AWS and
Heroku.
Heroku, Inc. (on Amazon Web United States
Services, Inc.
Germany

Provider of generative artificial Microsoft Corporation United States

intelligence services. (Microsoft Azure)
Germany

India

Australia

Japan

Brazil

Provider of generative artificial OpenAI, L.L.C. United States

intelligence services.

Salesforce Services4
Salesforce Services are Chatter, Database.com,Experience Cloud (formerly Community Cloud), Lightning Platform (including Force.com and
Salesforce Shield), Sales Cloud, Service Cloud, and Site.com. The same infrastructure and sub-processors are used to host B2B Commerce, B2B
Commerce on Lightning Experience, and IoT Explorer.

4 Salesforce offers many packages that include some or all of the features in the Salesforce Services. These packages will link to this section, and may include
some or all of the features listed below. See Where is my Salesforce Instance Located?
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be trademarks of their respective owner.
Some Customers who purchase the Salesforce Services have access to Social Customer Service, Customer Data Cloud, Einstein Bots, Einstein
Conversation Insights, Sales Cloud Einstein, and Sales Engagement. For Customers who use this functionality, see infrastructure details for Social
Studio, infrastructure details for Customer Data Cloud, infrastructure details for Einstein Conversations Insights, infrastructure for Sales Cloud
Einstein, and infrastructure details for Sales Engagement accordingly.

Some Customers who purchase the Salesforce Services have access to Salesforce Maps Lite. For Customers who use this functionality, see
infrastructure details for Salesforce Maps. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for all functionality. SFDC France Data Centre Sarl France
Customer’s org is hosted on either AWS SFDC Germany Data Center Germany
or Salesforce infrastructure in one of GmbH
the following regions, which is chosen SFDC Sweden AB Sweden
by the Customer or an Account SFDC Netherlands B.V. The Netherlands
Executive when the org is first created.
Learn More. SFDC EMEA Data Center United Kingdom
Limited
Salesforce, Inc. United States

Kabushiki Kaisha salesforce Japan

Japan, also known as
Salesforce Japan Co., Ltd.
Amazon Web Services, Inc. Australia

Brazil

Canada

France

Germany

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be trademarks of their respective owner.
 India

Indonesia

Ireland

Italy

Japan
Singapore
South Korea
Sweden
Switzerland
United Arab
Emirates
United Kingdom
United States
Hosting Provider for Account Amazon Web Services, Inc. United States Account Intelligence feature is on by default for all
Intelligence features Account News, new Customers.
Lightning News, Account Logos, and
Account Autofill, and Einstein
Opportunity Scoring, and Einstein Deal
Insights.
Hosting provider for Einstein Prediction Amazon Web Services, Inc. United States
Builder, Einstein for Nonprofits, and
Einstein Recommendation Builder.
Germany
Customer Data is hosted in Europe for
Customers with their Salesforce Services
org in Europe. Otherwise, Customer
Data is hosted in the United States.

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be trademarks of their respective owner.
Hosting Provider for Einstein Activity Amazon Web Services, Inc. United States
Capture. Customer Data is hosted in
Europe for Customers with their
France
Salesforce Services org in Europe.
Germany
Otherwise, Customer Data is hosted in
the United States.
Hosting provider for Einstein Article Heroku, Inc. (on Amazon Web United States
Recommendations–if Customer has Services, Inc.) and Amazon
enabled customized models for Article Web Services, Inc.
Germany
Recommendations. Customer Data is
Ireland
hosted in one of the following regions
depending on the location of the United Kingdom
Customers Salesforce Services org.
Canada

Australia Customers in the APAC region may also have data

Japan stored on Amazon Web Services infrastructure in the
United States or India in addition to their region.
Hosting Provider for Einstein Case Amazon Web Services, Inc. United States
Classification and Einstein Case-Wrap
Up.
Germany

United Kingdom

Canada

India

Australia

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be trademarks of their respective owner.
 Japan

Brazil

Hosting Provider and Service Provider to Amazon Web Services, Inc. United States
support scheduling and optimization
functionality for Salesforce Field Service. Australia
Customer Data is hosted in one of the Germany
following regions.
Canada

Hosting Provider and Service Provider Amazon Web Services, Inc. United States
used to calculate routes for Salesforce
Field Service. Customer Data is hosted Australia
in one of the following regions. Germany

Canada

Hosting Provider and Service Provider Amazon Web Services, Inc. United States
used to generate PDFs for Salesforce
Field Service. Customer Data is hosted Canada
in one of the following regions.
Brazil

Germany

France

United Kingdom

Sweden

Switzerland

Italy

59

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be trademarks of their respective owner.
 Australia

Japan

South Korea

Singapore

India

Indonesia

United Arab
Emirates

CDN for Experience Cloud (formerly Amazon Web Services, Inc. Global
Community Cloud), Sales Cloud, and
Service Cloud, for Customers with orgs
that use the My Domain feature.
CDN for Site.com sites and Force.com Akamai Technologies, Inc. Global In order to expedite the transmission of web pages,
sites. Akamai Technologies, Inc. may store Customer web
pages rendered by Site.com and Force.com sites–
including webpage content and data tables to be
served to website visitors, as well as static resources
like images, files, and JavaScript and CSS code.
Force.com sites and Site.com Customers can control
the cache duration for Akamai Technologies, Inc.
Learn more: Force.com sites, Site.com.

Additionally, to facilitate site operation and optimize

content delivery, Salesforce operates Salesforce
infrastructure in certain of its data centers that
contain identifying information about, and static
resources for, Site.com and Force.com sites.

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be trademarks of their respective owner.
 CDN for my.site.com sites. Akamai Technologies, Inc. Global Experience sites using Enhanced Domains are
enabled by default to be served through Salesforce
Content Delivery Network (CDN)--the integrated
Akamai Technologies, Inc. CDN solution–to optimize
page load times and site performance. All traffic will
flow through the distributed Akamai Technologies,
Inc.’s CDN network of edge servers, which optimizes
routing and caches publicly cacheable content.
Customers can opt-out of leveraging Salesforce
Content Delivery Network (CDN) by contacting
Support. Learn More.
CDN for Experience Cloud, D2C Akamai Technologies, Inc. Global When a Customer has enabled the Salesforce Content
Commerce (formerly B2B2C Delivery Network (CDN) option for custom domains,
Commerce), B2B Commerce, B2B Salesforce may leverage an integrated Akamai
Commerce on Lightning Experience, Technologies, Inc. CDN solution to optimize page load
DXP, and CMS. times and site performance. All traffic will flow
through the distributed Akamai Technologies, Inc.’s
CDN network of edge servers, which optimizes routing
and caches publicly cacheable content. Salesforce
CDN through Akamai Technologies, Inc. can serve the
domain with a shared or dedicated HTTPS certificate.
Salesforce CDN leverages many Akamai Technologies,
Inc. product capabilities to optimize performance and
scale. Learn More.

CDN for Lightning Experience Global When a Customer has enabled the Salesforce Content
Cloudfront (Amazon Web Delivery Network (CDN) option for Lightning domains,
Services, Inc.) Salesforce may leverage an integrated Amazon
CloudFront CDN ("Cloudfront") solution to optimize
page load times and site performance. Static public
resources will flow through the distributed Cloudfront
network of edge servers, which optimizes routing and
caches publicly cacheable content. Salesforce CDN
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be trademarks of their respective owner.
 through Cloudfront can serve the domain with a
dedicated HTTPS certificate. Salesforce CDN leverages
many Cloudfront product capabilities to optimize
performance and scale. Learn more. Customers can
opt-out of CDN for Lightning Experience by contacting
customer support. Opt-ing out of CDN for Lightning
Experience may minimally impact performance.
Salesforce Services Amazon Web Services, Inc. Global Customer Data may be transmitted through any AWS
Salesforce Edge: Hosting provider for Salesforce Edge region to provide better and faster
Availability zones/Edge servers for all service response time depending, for example, on the
functionality location of Users. Learn more.
Service Provider used for transmission Heroku, Inc. (on Amazon Web United States
services for Salesforce Services Services, Inc.)
Lightning Experience Configuration
Converter, Lightning Experience
Readiness Check (including Lightning
Experience Welcome Mat), Sales Cloud
Einstein Readiness Assessor, Service
Cloud Einstein Readiness Assessor,
Einstein Bots Readiness Assessor,
Revenue Intelligence Assessor, and ECI
Readiness Assessor.
Service provider used for transmission Amazon Web Services, Inc. United States Microsoft Teams Integration is a feature available to
services for Microsoft Teams Sales Cloud and Service Cloud.
Integration. Customer Data is
transmitted in one of the following
Microsoft Corporation United States
regions.
(Microsoft Azure)

Service Provider used for transmission Amazon Web Services, Inc. United States
services for Salesforce Slack Integration
Proxy.

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be trademarks of their respective owner.
Service Provider used for transmission Amazon Web Services, Inc. United States The Pub/Sub API is available for use with Platform
services for Pub/Sub API. Events, Change Data Capture, and Real Time Event
Germany Monitoring.

Service Provider used for transmission Amazon Web Services, Inc. United States Event Relay uses AWS to stream events between
services for Event Relay. Customer’s Salesforce and Amazon Web Services
Germany
instances.
India
Service Provider used for processing for Heroku, Inc. (on Amazon Web United States Heroku is used to coordinate interactions between
DevOps Center. Services, Inc.) the source control system and the Salesforce
environment(s) composing the deployment pipeline.
Service Provider used for processing and Amazon Web Services, Inc. United States Scale Test includes Scale Center.
storage purposes for Scale Test.
Service Provider used for processing and Amazon Web Services, Inc. United States Scale Center and ApexGuru store Customer Data for
storage purposes for Scale Center and 30 days only.
ApexGuru.
Service Provider used for processing and Amazon Web Services, Inc. United States Heroku, Inc. (on Amazon Web Services, Inc. in the
storage purposes for Code Builder. United States) is also used to provide backend support
Canada
for the managed package and orchestration, but does
Germany not process or store Customer Data.
Ireland
Provider of scheduling and optimization ClickSoftware, Inc. United States
functionality for Field Service. Customer
Data is hosted in one of the following Australia
regions.
Germany

Canada

Service Provider used for transmission Amazon Web Services, Inc. United States Headless Browser Service is currently used for pdf
services for Headless Browser Service. export functionality, and CRM Analytics integration
Customer Data is processed in one of Germany with Slack.

63

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be trademarks of their respective owner.
the following regions depending on France
where your Salesforce Services are
hosted. If your org is hosted on Japan
Hyperforce infrastructure on AWS, then
Australia
Customer Data will be processed in that
infrastructure. If your org is hosted on Canada
Salesforce’s own first-party
infrastructure, then your Customer Data
will be processed as indicated here.
Service provider of Digital Engagement Cognizant Worldwide Limited Philippines
support for the WhatsApp Messaging
Channel
Service provider for processing and Amazon Web Services, Inc. United States Enhanced routing is on by default for all new
routing services – if Customer has Customers, but Customers may revert to standard
Brazil
enabled enhanced routing in their routing in their Omni-Channel Settings.
Omni-Channel Settings. Canada
Germany
France
Sweden
United Kingdom
France

Sweden

United Kingdom

Australia
Japan
South Korea

India

Singapore

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be trademarks of their respective owner.
Salesforce Spiff
Purpose of Processing Sub-processors Locations Additional Details

Hosting provider for all functionality. Google LLC (Google Cloud United States United States is default hosting location; Data is
Customer’s org is hosted either on Platform) hosted in Finland upon customer request
Google Cloud Platform or AWS in the Finland
following regions, depending on initial
set up and/or migration. Contact your Amazon Web Services, Inc. United States United States is default hosting location; Data is
AE for more information. hosted in Germany upon customer request
Germany
Service provider for connectors to other Workato, Inc. United States
platforms
Email service provider for all Mailgun Technologies, Inc. United States
functionality

65

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be trademarks of their respective owner.
Salesforce Starter (fka Self-Service CRM), including Marketing Email Sends

Salesforce Starter (fka Self-Service CRM) marketing functionality, including Marketing Email Sends, runs partially on the Sales, Service and
Experience Cloud infrastructures - see infrastructure details for Salesforce Services, and relies on data from, and writes data to, Customer Data
Cloud infrastructure. Salesforce Starter (fka Self-Service CRM) marketing functionality also incorporates features run on the following
infrastructures: Marketing Cloud: Intelligence and Intelligence Data Pipelines (formerly Datorama), Marketing Cloud: Intelligence Reports for
Engagement (formerly Datorama Reports), Marketing Cloud: Marketing Cloud Engagement Services, Marketing Cloud: Marketing Cloud Einstein,
Marketing Cloud Account Engagement, Marketing Cloud Growth Edition and Marketing Cloud Advanced Edition, Privacy Center, Salesforce Inbox,
and Sales Engagement (formerly High Velocity Sales). Please see infrastructure details for each of these features.

Salesforce Web3 Services (including Web3 Connect and NFT Management)

Salesforce Web3 is a managed package–see infrastructure details for Salesforce Services.

Service Cloud Einstein

Service Cloud Einstein is an add-on Service to Service Cloud, and runs partially on the Service Cloud infrastructure--see infrastructure details for
Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for Einstein Reply Heroku, Inc. (on Amazon Web United States
Recommendations. Customer Data is Services, Inc.) and Amazon Web
hosted in one of the following regions Services, Inc. Germany
depending on the location of the Ireland
Customers Salesforce Services org. United Kingdom

Canada

Japan Customers in the APAC region may also have data

Australia stored on Amazon Web Services infrastructure in the
United States or India in addition to their region.
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be trademarks of their respective owner.
Hosting Provider for Einstein Case Amazon Web Services, Inc. United States
Classification and Einstein Case Wrap-
Germany
Up.
United Kingdom
Canada
India
Australia
Japan

Service Cloud Voice

Service Cloud Voice is an add-on to Service Cloud, and runs partially on Service Cloud infrastructure–see infrastructure details for Salesforce
Services.
Purpose of Processing Sub-processors Locations Additional Details

Service and hosting provider used for Amazon Web Services, Inc. United States
transmission and call transcript storage
Brazil
services.
Canada
Germany
France
Sweden
United Kingdom
Australia
Japan
South Korea
India
Singapore

67

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be trademarks of their respective owner.
Einstein Generative AI Services
Einstein Generative AI Services include Covered Services branded as “Agentforce”, Einstein for Platform, Einstein for Sales, Einstein for Service,
Einstein for Field Service, Einstein GPT for Commerce, Einstein GPT for Sales, Einstein GPT for Service, Pre-Work Brief (available through the Field
Service - Einstein 1 Edition SKU), the Customer Experience Intelligence feature of Service Cloud,5 and Einstein Generative AI Services for Salesforce
Industries Clouds. These Services include features that run on multiple infrastructure, and Customer access to Einstein Generative AI Services is
through another Service, as described further in the Einstein Platform SPARC. See infrastructure details for Salesforce Services and the applicable
Einstein features.

Purpose of Processing Sub-processors Locations Additional Details

Provider of generative artificial OpenAI, L.L.C. United States

intelligence services.
Provider of generative artificial Microsoft Corporation United States
intelligence services. (Microsoft Azure) Germany
India
Australia
Japan
Brazil
Hosting Provider for all functionality and Amazon Web Services, Inc. United States Customers in Australia who use the Service Replies
provider of generative artificial feature may also have data stored on Amazon Web
Germany Services infrastructure India.
intelligence services.
United Kingdom
If Customer Data is routed to a third-party LLM
Canada provider via an endpoint hosted on Amazon Web
Services the disclosed region closest to Customer’s
India
Salesforce Org applies. In the event of a failover,
Australia Customer Data is temporarily re-routed through an
endpoint hosted on Amazon Web Services in the US.
Japan

5 This Documentation applies to the Customer Experience Cloud Intelligence feature of Service Cloud if the Customer uses the Generative AI
features instead of bringing their own Natural Language Processing service for sentiment analysis.
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be trademarks of their respective owner.
 Brazil
Provider of artificial voice services for Amazon Web Services, Inc. United States
Agentforce Sales Coach
Germany
United Kingdom

Ireland

Canada
India

Australia

Japan

Singapore

Shift Management
Shift Management is a managed package that runs on top of the Salesforce Services--see infrastructure details for Salesforce Services. Additional
sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Provider of scheduling and optimization ClickSoftware, Inc. United States
functionality for all functionality.
Australia
Customer Data is processed in one of
the following regions. Germany
Service Provider for support scheduling Amazon Web Services, Inc. United States
and optimization functionality for all Australia
functionality. Customer Data is
processed in one of the following Germany
regions.

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be trademarks of their respective owner.
Slack
Applicable to the services branded as (a) Slack, including Slack AI and (b) GovSlack.

Purpose of Processing Sub-processors Locations Additional Details

Slack services, including Slack AI Amazon Web Services, Inc. United States
(excluding GovSlack): Hosting provider
for all functionality. Customers may Australia
select a data region, but as described in
Canada
this help article, certain Customer Data
may be stored outside this data region. France Customer Data from the Germany region is backed
Germany up in France, and vice versa.
India

Japan

Singapore

South Korea

United Kingdom

Slack services including Slack AI Amazon Web Services, Inc. United States Customer Data may be transmitted through any Edge
(excluding GovSlack): Hosting provider Australia region to provide better and faster service response
for Availability zones/Edge servers for all Australia time, depending, for example, on the location of
functionality. Slack Users.
Germany
India
Ireland
Japan
Singapore
South Africa
United Kingdom

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be trademarks of their respective owner.
GovSlack services: Hosting provider for Amazon Web Services, Inc. United States Customer Data is stored on the AWS US-GOV-EAST
all functionality. instance. Salesforce may route the transmission of
encrypted Customer Data through various points,
including any of its US AWS GovCloud data centers,
but the storage of Customer Data will be limited to
the US-GOV-EAST data center.
GovSlack services: Hosting provider for Amazon Web Services, Inc. United States Customer Data may be transmitted through any AWS
Availability zones/Edge servers for all GovCloud Edge region to provide better and faster
functionality service response time depending, for example, on
the location of Slack Users.
Slack Huddles functionality (excluding Amazon Chime (by Amazon United States
GovSlack): audio and video streams. Web Services, Inc.) Australia
Brazil

Canada

France

Germany

India

Ireland

Italy
Japan
Singapore
South Africa
South Korea

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be trademarks of their respective owner.
 Sweden
United Kingdom
Slack Clips functionality (excluding Amazon Web Services, Inc. United States
GovSlack): conversion of source video Elemental MediaConvert
for improved playback Australia

Canada

France

Germany

India

Japan
South Korea
United Kingdom
Slack Huddles and Slack Clips Amazon Transcribe (by United States
functionality (excluding GovSlack): Amazon Web Services, Inc.)
Australia
transcripts for Slack Huddles and Slack
Clips Canada
France
Germany
India
Japan
South Korea
United Kingdom
Slack Huddles functionality (GovSlack): Amazon Chime (by Amazon United States
audio and video streams. Web Services, Inc.)

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be trademarks of their respective owner.
Slack Clips functionality (GovSlack): Amazon Web Services, Inc. United States
conversion of source video for improved Elemental MediaConvert
playback
Slack Huddles and Slack Clips Amazon Transcribe (by United States
functionality (GovSlack): transcripts for Amazon Web Services, Inc.)
Slack Huddles and Slack Clips
Hosting Provider for email notifications Google, Inc. United States
(e.g., workspace invitations)
CDN for all functionality Cloudfront (on Amazon Web Global
Services, Inc.)
Service provider of customer support Zendesk, Inc. United States
tools

Tableau Cloud
*Note: Certain Tableau Cloud SKUs may have “Broadcast” features or similar functionality that provide customers the opportunity to publish
visualizations and their underlying workbooks on Tableau Public or other public-facing forum(s) with unauthenticated user bases (“Additional
Tableau Features”). This disclosure of Tableau Cloud’s infrastructure environment and sub-processors does not apply to such Additional Tableau
Features.
Purpose of Processing Sub-processors Locations Additional Details

Hosting Provider for all functionality. Amazon Web Services, Inc. United States A list of Tableau Cloud Services sites and data center
Administrators can set the region for locations is available here.
Tableau Cloud Services using Tableau’s
Australia
platform Account Settings.

Canada

Ireland

Japan

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be trademarks of their respective owner.
 United Kingdom

Hosting Provider for Explore in Tableau. Amazon Web Services, Inc. United States

Hosting Provider for Tableau AI, Amazon Web Services, Inc. United States
including features in Pulse and Einstein
Copilot for Tableau Germany

India

Provider of generative artificial Microsoft Corporation United States Microsoft Azure OpenAI will be available as of June
intelligence services for Tableau AI, (Microsoft Azure) 2024.
Germany
including features in Pulse and Einstein
Copilot for Tableau India
Australia
Japan
Brazil
Provider of generative artificial OpenAI, L.L.C. United States
intelligence services for Tableau AI,
including features in Pulse and Tableau
Agent (formerly Einstein Copilot for
Tableau)
Messaging service used to process and Amazon Web Services, Inc. Global
route emails.
CDN for all functionality. Cloudfront (Amazon Web Global
Services, Inc.)

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be trademarks of their respective owner.
Tableau Einstein

Tableau Einstein runs on the same infrastructure as the Salesforce Services (see infrastructure details for Salesforce Services). When features are
available in Marketing Cloud Growth Edition or Nonprofit Cloud, please see infrastructure details for each of these services, including for location
information.

Unified Messaging

Unified Messaging runs partially on Data Cloud and Marketing Cloud: Marketing Cloud Engagement Services infrastructures and incorporates
features that run on the following infrastructures: Service, Sales, and Experience Cloud – see infrastructure details for Salesforce Services,
Marketing Cloud: Marketing Cloud Engagement Services, and Enhanced Messaging. Please see infrastructure details for each of these features.

Vlocity Services
Vlocity Communications package, Vlocity Media and Entertainment package, Vlocity Energy & Utilities package, Vlocity Insurance package, Vlocity
Health package, and Vlocity Government package are managed packages that run on top of the Salesforce Services. Communications Cloud, Media
Cloud, and Energy & Utilities Cloud Services are an extension of the Salesforce Services and where indicated may include the applicable Vlocity
package listed above. See infrastructure details for Salesforce Services. Communications Cloud and Media Cloud also includes features that may use
the Einstein Generative AI Services, please see the infrastructure details for these features. Some Customers who purchase Communications Cloud,
Energy & Utilities Cloud, or Media Cloud have access to Salesforce Maps Lite; for Customers who use this functionality, see infrastructure details for
Salesforce Maps. Some Customers who purchase Media Cloud may have access to Revenue Cloud Advanced features. For Customers who use these
functionalities, see infrastructure details for Revenue Cloud Advanced. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider of document Amazon Web Services, Inc. United States
generation processing for Server-Side
Brazil
Document Generation feature for
Vlocity Communications package, Canada
Vlocity Media and Entertainment France
package, Vlocity Energy & Utilities
package, Vlocity Insurance package, Germany
Vlocity Health package, and Vlocity Sweden
United Kingdom
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be trademarks of their respective owner.
Government package. Customer Data is Australia
hosted in one of the following regions.
India
Japan
Singapore
South Korea
Hosting Provider for Vlocity Digital Amazon Web Services, Inc. United States These Vlocity Services run on AWS infrastructure
Commerce and Order Management
Brazil
Plus. Customer Data is hosted in one of
the following regions. Germany
Ireland
United Kingdom
Australia
Service provider of runtime services Amazon Web Services, Inc. United States If a Customer: (a) enables the TMForum APIs powered
used by TMForum APIs powered by by MuleSoft feature as an add-on to the Vlocity
MuleSoft, for the Vlocity Brazil Communications package, and (b) has Customer Data
Communications package. Customer transmitted using runtime services, that Customer
Data is processed in one of the following Canada Data will be processed on AWS infrastructure.
regions.
Australia

Japan

Singapore

Germany

Ireland

United Kingdom

Service provider for Digital Commerce SumoLogic, Inc. United States

and Order Management Plus packages
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Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.
used to process application, database,
and system log files.
Provider of generative artificial Microsoft Corporation United States
intelligence services. (Microsoft Azure)
Germany

India

Australia

Japan

Brazil

Provider of generative artificial OpenAI, L.L.C. United States

intelligence services.

WDC
WDC refers to Services formerly branded as Work.com provisioned before May 1, 2020). See infrastructure details for Salesforce Services.

Workforce Engagement Management

See infrastructure details for Salesforce Services. Additional sub-processors for this Service are:
Purpose of Processing Sub-processors Locations Additional Details
Hosting Provider for Intelligent Amazon Web Services, Inc. United States
Forecasting Machine Learning.

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Copyright 2000 – 2025 Salesforce, Inc. All rights reserved. Salesforce is a registered trademark of Salesforce, Inc., as are other names and marks. Other marks appearing herein may
be trademarks of their respective owner.