HO CHI MINH CITY NATIONAL UNIVERSITY

UNIVERSITY OF INFORMATION TECHNOLOGY

FACULTY OF INFORMATION SYSTEMS

PROJECT
Class: IS005.P11.CTTT

Lecturer: CAO THỊ NHẠN

GROUP F5

HO CHI MINH CITY, 2024

 TABLE OF CONTENTS

1. Cover Page.............................................................1

2. Group Introduction.....................................................3

3. Questions and Answers

3.1. Question 1: Use commercial software or custom-built software?.....4

3.2. Question 2: Purpose of the company’s information system...........7

3.3. Question 3: End-users and stakeholders list.......................12

3.4. Question 4: Main functions of each user...........................14

3.5. Question 5: Favorite function and reasons.........................16

3.6. Question 6: Parts to improve and why..............................17

3.7. Question 7: Ethical and social issues to consider.................26

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TOPIC 4: Suppose you were the CEO of an education center, which offers
skills building courses for teenage. All courses are teaching offline, online, or
both offline and online. The head office of your company is in Ho Chi Minh
city, Vietnam.

GROUP F5:

Nguyễn Phan Hoàng Quân – 24521446 – Do question 1.

Võ Tấn Vũ – 24522046 – Design the project and do question 2.

Đặng Hoàng Nguyên – 24521171 – Do question 3.

Trương Minh Nhật – 24521255 – Do question 4 and question 5

Phạm Ngọc Thạch – 24521592 – Do question 6 and question 7.

Overall: All members of group F5 have done their work on time, define
clearly information of each question.

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1. In your opinion, should your company use information systems by
purchasing commercial software or ordering from a construction
software company? Explain why?

- As the CEO of an educational institution in Ho Chi Minh City,

Vietnam, which provides both offline and online skill development
courses for teenagers, opting for the right information system is crucial.
This report analyzes whether to utilize commercial off-the-shelf(COTS)
software or to develop bespoke software through a construction
software company. The evaluation considers factors such as cost,
scalability, customization, and efficiency to provide a well-informed
recommendation.

I. Commercial Software vs. Custom Software Development

- Commercial Software consists of pre-built solutions developed by
third-party vendors and marketed to numerous clients. Examples
include Learning Management Systems (LMS) such as Moodle,
Canvas, or Google Classroom.
- Custom Software Development involves hiring a software company
to design and build a system tailored to the specific needs of the
education center. This type of solution is unique to the organization that
commissions it.

Criteria Commercial Software Custom Software Development

Cost Lower initial cost as Higher initial cost due to
development is spread across development being specific.
many users.
Time to Can be implemented quickly Takes longer to build and
since it is already created. implement.
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Implement

Customization Limited customization, Fully customizable to meet the

although some settings can center’s unique needs.
be configured.
Scalability Built to handle a wide range Can be scaled exactly according
of users, but more to future growth needs.
generalized.
Support & Regular updates and Ongoing maintenance is the
Updates customer support from the responsibility of the center.
vendor.

II. Recommendation
- After analyzing the two options, I recommend using commercial
software for the following reasons:

a) Cost-Effectiveness: Commercial software tends to be more affordable

initially since the development costs are shared across multiple users.
This is particularly important for an education center where resources
might be better allocated toward educational materials or marketing.
b) Faster Deployment: Because the system is already developed, it can
be implemented quickly. This ensures the education center can start
delivering courses efficiently without waiting for a lengthy
development process.
c) Reliable Support and Updates: Vendors provide regular updates,
technical support, and security patches. This reduces the need for the
center to hire dedicated IT staff to maintain the software, making
operations smoother.

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 d) Scalability: Many commercial platforms are designed to handle both
small and large numbers of users, which makes it easy to grow as the
center expands.
e) Focus on Core Business: By choosing a ready-made solution, the
education center can focus on delivering high-quality courses rather
than managing software development and maintenance.
Conclusion

- While custom software offers the advantage of being highly tailored to

specific needs, the education center’s priorities of cost efficiency, rapid
deployment, and reliable support make commercial software the
superior choice. This allows the center to concentrate on its core
mission: providing skill-building courses to teenagers and ensuring
their success in both online and offline learning environments.

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2. The purposes of your company's information system.

- IS has become very crucial in the fast-moving business environment of

Toy. An information system is the backbone of any company for data
collection, communication, decision-making, and smooth workflow
management. With the advancement of technology, the role of
information systems has widened, and they have become an inseparable
tool for operational efficiency, customer service improvement, and
competitive advantage. The primary uses for a company's information
system can be identified under eight headings: data collection and
storage, supporting decision-making, enhancing communication,
increasing efficiency, improving customer service, enabling
collaboration, supporting innovation, and ensuring compliance and
security.

I. Data Collection and Storage

- The most basic purpose of an information system is to collect, store,
and manage massive quantities of data. Businesses generate a lot of
data through different processes: customer interactions, sales, employee
performance, inventory, and financial transactions. A good information
system will organize the data in such a way that it is accessible and
accurate. Since data is stored in one place, the organization can
maintain an updated and accurate database, which is easy to search and
analyze. In turn, companies can access data faster and more efficiently
without delays and errors associated with manual operations.

II. Supporting Decision-Making

- An information system supports decision-making by providing timely
and relevant data. Business leaders must make decisions based on the
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 reports, analytics, and dashboards provided by information systems. By
studying sales trends, inventory levels, and customer feedback, a
manager can predict future demands, manage supply chains, and
allocate resources effectively. Information systems improve the quality
of decisions because they can provide current information, enabling an
organization to quickly respond to changes within the market or
business environment.

III. Improving Communication

- The smooth running of any organization requires effective
communication, and an information system plays a key role in this
process. Information systems give employees the tools they need to
collaborate, share ideas, and exchange important updates throughout
departments or geographical locations. Whether through email, instant
messaging, video conferencing, or collaborative platforms, these
systems ensure that communication flows smoothly and teams can
work together with ease and speed. In this connected world, the ability
to communicate in real time, regardless of location, is an invaluable
advantage.

IV. Increasing Efficiency and Productivity

- Another critical function of an information system is to increase
efficiency and productivity within an organization. Automation of
repetitive tasks like data entry, billing, tracking inventory, and payroll
processing by companies reduces a great deal of time that was spent
manually. Also, the integration of all different business functions such
as accounting, human resources, and supply chain management further
smoothes operations and eliminates a lot of redundancies. As systems

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 become more efficient, employees can devote more time to tasks that
add higher value to the growth and success of the business.

V. Enhanced Customer Service

- In a customer-driven world, providing excellent service is a major
competitive advantage. Information systems contribute significantly to
customer service by helping organizations manage and track customer
interactions. With a customer relationship management (CRM) system,
companies can gather information about customer preferences, past
purchases, and feedback. This data enables companies to offer
personalized experiences, anticipate customer needs, and respond
promptly to inquiries or issues. Efficient IS helps companies maintain
high levels of customer satisfaction, which, in turn, brings about
customer loyalty and more sales.

VI. Enabling Collaboration

- Collaboration between departments or even across locations is
imperative for innovation and smooth operations. Information systems
allow for such collaboration by providing platforms for employees to
share files, documents, and updates in real time. Cloud-based systems
and collaborative tools ensure that everyone is on the same page and
that important data is accessible to all team members. In addition,
remote workers can access information systems from anywhere,
promoting flexibility and allowing companies to tap into global talent
pools.

VII. Supporting Innovation and Competitiveness

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 - In today's highly competitive market, staying ahead of the competition
requires constant innovation. Information systems support innovation
by enabling businesses to analyze data trends, consumer behavior, and
industry changes. By leveraging data analytics, companies can uncover
new opportunities for products, services, or improvements in their
operations. A company that uses its information system effectively can
quickly adapt to market changes, explore new business models, and
innovate in ways that give it a competitive edge. For example,
predictive analytics can help companies foresee future trends, allowing
them to make proactive changes rather than reacting after a shift has
occurred.

VIII. Ensuring Compliance and Security

- Compliance with industry regulations and data security standards is an
ongoing concern for businesses. Information systems are designed to
ensure that companies meet legal requirements by maintaining secure
records, implementing access controls, and monitoring data usage. In
addition, businesses can leverage these systems to implement security
policies and protect sensitive information from cyber-related threats.
Information systems also help companies reduce risks and avoid any
potential legal complications due to the failure of compliance or
security breaches by tracking and auditing access to organizational
data.

Conclusion

- Although the purposes of a company's information system are many

and varied, they all support the organization in its pursuit of efficiency,
competitiveness, and success in general. From streamlining data
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collection and improving communication to supporting decision-
making and compliance, these systems are critical in today's business
operations. As technology continues to evolve, so too will the
capabilities of information systems, offering companies even more
ways to innovate, collaborate, and serve their customers effectively. In
a world where success is driven by data and information, companies
that invest in robust information systems will be well-placed to thrive
in an increasingly complex business environment.

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3. The list of end users; The list of other stakeholders (Name, role, why
they are important?)

I. End Users
a) Students
- Role: Main users of the educational services.
- Activities: Going to classes, participating in lessons, and doing
homework.
- Goals: Learn new skills, improve grades, and prepare for the future.
b) Parents
- Role: Supervisors of their children's education.
- Activities: Check their child's progress, attend meetings, make school
decisions.
- Goals: Children will have a good education and achieve good results at
school.
c) Teachers/Trainers
- Role: Leaders of the teaching process.
- Activities: Teaching classes, grading work, and giving feedback.
- Goals: Provide good education, build positive learning environment,
develop students.

II. Other Stakeholders

a) Management Team
- Role: To run the education center.
- Activities: The establishment of rules, managing the resources
available, and quality control.
- Goals: The smooth running of the center, its good reputation, and the
achievement of long-term goals.
b) IT Support
- Role: The management of the technology.
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- Activities: The solution of technical problems, dealing with software
and hardware, and system security.
- Goals: That the technology works accordingly and is supportive in
learning.
c) Marketing Team
- Role: Promotion of courses and securing new students.
- Activities: The creation of advertisements, social media management,
and contact with potential students.
- Target audiences: To increase the number of students, awareness of the
center, and the advantages of the courses.
d) External Partners (e.g., software vendors)
- Role: Providing technology and educational tools
- Activities: To supply software, provide technical support, and
collaborate on projects
- Targets: The quality of education will be enhanced by improving the
tools and resources utilized.

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4. List main fucntions for each user

I. End Users
a) Students
- View learning materials, such as videos, documents, and assignments.
- Attend live or recorded classes online.
- Progress tracking through dashboards: grades, attendance.
- Instructors' communication: chat, forums.
- Quiz and exam taking, assignment submissions.
- Certificate download upon course completion.
b) Parents
- Progress reports in detail for their children.
- Tuition management: invoice, receipt.
- Notification about attendance or performance of their children.
- Schedules for Parent-Teacher Meeting.
c) Teachers/Trainers
- Upload and manage learning content: video, slides, assignments.
- Schedule live classes and track student attendance.
- Monitoring student progress and performance through analytics.
- Grading assignments, quizzes, and exams.
- Providing feedback and guidance to students through forums or
messaging tools.

II. Other Stakeholders

a) Management Team
- Monitoring overall operational metrics, such as revenue and headcounts
of students enrolled.
- Approving and managing course offerings.
- Ensuring conformance with educational standards and regulations.
- Creating and reviewing institutional performance reports.
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b) IT Support
- Configuration and maintenance of the LMS.
- Ensuring that the software and hardware are up and running safely.
- Controlling user access and data security.
- Technical issues reported by users need to be investigated and resolved.
c) Marketing Team
- The preparation and distribution of course promotional materials.
- Maintenance of the institution's website and social media.
- Analytical tools shall be used to measure the effectiveness of the
marketing campaigns.
- Interaction with prospective students through the web.
d) External Partners (e.g., Software Vendors)
- Updates and technical support regarding the software.
- Providing custom development for the needs of the education center.
- Helping to integrate third-party tools or new technologies.
- Ensuring smooth collaboration on joint educational projects

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5. What functions do you like best? Why?

- From my perspective, I find the Analytics Dashboard for Students and

Teachers to be the most valuable feature because it provides real-time
insights into various aspects of student performance, attendance, and
engagement. This feature is incredibly beneficial for teachers as it
allows them to quickly identify students who may be struggling
academically or showing low engagement. By pinpointing these areas
of concern early, teachers can offer timely, individualized support to
help these students improve. Additionally, the dashboard empowers
students by enabling them to monitor their own progress, identify their
strengths and weaknesses, and set personalized learning goals. This
self-awareness encourages students to take ownership of their learning
journey and strive for better performance. Overall, the Analytics
Dashboard not only enhances the teaching and learning experience but
also fosters a more personalized and goal-oriented approach to
education.

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6. What type of part/ function can the application be improved? Explain
why?

I. Improve network quality while several people access the software

simultaneously. This is necessary for a number of reasons:
a) Ensuring Performance
- Preventing Overload: Simultaneous access of users to the software may
mean that the network will be overload and cause slowness in its access
or even disruption.
- Optimal Response: If a high-performance network quickly serves a
high number of user requests, this helps for a seamless running
application or software.
b) Improved User Experience
- Preventing Errors and Interruptions: Poor network quality could lead to
crashing or interruptions of software that a user is working on; this
could irritate them.
- Meeting User Needs: Improving the quality of the network helps in
meeting the demands of users and, therefore, their satisfaction.
c) Increased Security
- Data Protection: A good-quality network generally comes with
improved security for data protection against cyber-attacks.
- Early Threat Detection: An effective network system can track and
detect early signs of abnormal activities or any potential threats.
d) Resource Optimization
- Efficient Management: Improvement in network quality helps in
managing the system resources effectively, ensuring that bandwidth and
servers are utilized judiciously.
- Cost Reduction: An effective network system reduces operational costs
by minimizing overloads and failures.
e) Scalability

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 - Accommodating Growth: With increased growth of a business or
software and thereby the influx of more users, improved network
quality ensures that the system will scale up to accommodate such
growth.
- Stability Maintenance: A good network system will maintain stability in
performance, even if the number of users suddenly goes up.
- Improving network quality when multiple people access software
simultaneously is crucial for ensuring performance, enhancing user
experience, increasing security, optimizing resources, and supporting
scalability. This not only helps maintain user satisfaction but also
contributes to the success and sustainable growth of the business or
service.

II. Optimization of features for ease to use and change interfaces to

attract teenagers
- Improving the features of educational software to be optimized and
user-friendly is important for a number of reasons, including the
following:
a) Motivating Young Learners
- User-Friendly Interface: The simplicity and intuitiveness of the
interface itself allow users to interact with the software without
unnecessary difficulties, enabling them to focus on the content rather
than how to use the application.
- Positive Learning Experience: Engaging and useful features create
interest and motivation for learners to continue using the software over
time.
b) Improvement in Learning Efficiency

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 - Effective Learning Tools: The video lectures, quizzes, practice
exercises, and instant feedback features enable the learners to grasp the
knowledge effectively.
- Personalized Learning: Customized learning paths address each
student's unique needs and improve learning outcomes.
c) Saving Time and Effort
- Easy Accessibility and Usability: Enhanced educational software
allows users to access and use it without requiring prolonged
instructions, which in return saves time and effort.
- Integration and Synchronization: In the ability of integration with
varied devices and synchronization of data, learners can study
anywhere at any time.
d) Building Connection and Community
- Features of Connectivity: Discussion forums, online study groups, and
chatting features create interaction among learners, building up the
liveliness and sharing experiences that develop a supportive learning
community.
- Feedback and Evaluation: Some features that allow learners to receive
feedback from teachers or peers in learning help improve the learning
process and achieve better results.
e) Meeting Technological Trends
- Updating New Technologies: The educational software should,
therefore, keep updating about newer technologies since the demands
from its end-users are growing to ensure competitiveness in the market.
- Artificial Intelligence Applications: Integrating AI to provide intelligent
learning suggestions, support learners in choosing appropriate content,
and quickly answer their questions.

CONCLUSION

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 - It is vital to enhance the features of the educational software in terms of
optimization and friendliness in order to attract youth. Not only will it
create learning motivation, improve learning efficiency, and save time,
but also bring about connectivity and meet the development trend of
technology. Investment in the creation of high-quality educational
software contributes to comprehensive education and development of
the young generation.

III. Improvement in the interaction element

- The improvement in interactive elements for educational software is
important for several reasons:
a) Enhanced Engagement
- Interactive elements, such as quizzes, games, and simulations, capture
students' attention and keep them engaged. When learning feels
interactive and enjoyable, students are more likely to stay focused and
motivated.
b) Active Learning
- Interactive tools promote active learning, where students participate
actively in the learning process rather than passively consuming
information. This engagement can lead to deeper understanding and
better retention of knowledge.
c) Personalized Learning Experiences
- Individual learning styles and paces can be accommodated in the
interactive elements. Adaptive learning technologies can adjust content
based on the performance of students for personalized feedback and
recommendations according to the requirements of each of them. d)
Instant Feedback - Most interactive elements have instant feedback
which is the essential element for learning. Students can know there

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 and then what was done right or wrong and adjust their understanding
accordingly to build a growth mindset.
d) Skill Development
- By the use of simulations and practical exercises, interactive elements
facilitate critical thinking, problem-solving, and decision-making skills
in students, which is very useful in real life.
e) Collaboration and Social Interaction
- Group projects, discussion boards, and peer review are all interactive
features that promote collaboration and social interaction. This nurtures
learning and community building among students.
f) Increased Accessibility
- Interactive and multimedia elements can make learning more accessible
for students with different needs and preferences. For example, videos
with subtitles, interactive diagrams, and audio descriptions can cater to
various learning disabilities and preferences.
g) Data-Driven Insights
- Many interactive elements often have tracking and analytics.
Instructors can learn how students are doing, where students may be
struggling, and use that information to make decisions to enhance the
curriculum and help students one on one.

CONCLUSION

- This has, in turn, allowed them to develop a more interactive learning

process that is effective, accessible, and inclusive. Besides improving
interactive features for entertainment in learning, it caters to diverse
learning styles and promotes good learning outcomes.

IV. Improved social learning features

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 - Development and improvement of social learning features of
educational software are necessary on a few accounts:
a) Enhanced Learning Experience
- Interaction with Peers: The use of discussion forums, chat rooms, and
group projects encourages interaction among students. Such
interactions enrich understanding through discussions, debates, and
collaborative problem-solving.
- Exposure to Different Perspectives: Exposure to the many voices and
approaches can enhance a student's learning experience and foster
critical thinking.
b) Creating a Supportive Community
- Sense of Belonging: Social features in learning environments create a
sense of community and belonging among students. Feeling part of a
learning community can boost motivation and reduce feelings of
isolation, especially in online learning environments.
- Peer Support: Students can support each other through shared
experiences, advice, and encouragement. This peer support can be
particularly beneficial in overcoming challenges and maintaining
motivation.
c) Collaboration Skills
- Teamwork: Social learning features encourage collaboration and
teamwork. These skills are invaluable both in academic and
professional settings as it prepares students for future work
environments.
- Communication: Participation in social learning activities assists
students in developing their communication skills, such as listening,
articulating their ideas, and giving constructive feedback.

V. Improved Engagement and Retention

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 - Active Participation: Feature-rich social functionality increases
interaction in the learning environment. This way, students will be more
engagingly involved, and they will know just what they are studying or
reviewing.
- Increased Retention: The feeling of connectedness among students with
one another and with the community encourages them to remain
attached and persevere with their classes online.

Real-Life Usability

- Practical Skills: Social learning activities, such as group projects and

peer reviews, provide opportunities for students to apply their
knowledge in real-world scenarios. This practical application enhances
learning and prepares students for real-life challenges.
- Problem-Solving: Working collaboratively helps students develop
problem-solving skills as they navigate group dynamics and
collectively find solutions to complex issues.

CONCLUSION

- Improving the social learning features within educational software can

create a more engaging, supportive, and effective learning environment.
These enhancements will not only facilitate better academic outcomes
but also prepare students with essential skills for their future careers
and personal growth.

VI. Improvement in mobile capabilities.

- Improving mobile compatibility for educational applications is crucial
for several reasons:
a) Accessibility

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- Widespread Device Use: Most students, especially teenagers, use
smartphones and tablets as their main devices for accessing the internet
and digital content. Ensuring that educational applications are mobile-
friendly makes learning resources accessible to a broader audience.
- On-the-Go Learning: Mobile compatibility allows students to learn
anytime, anywhere. Whether they are commuting, waiting in line, or
relaxing at home, students can access educational content seamlessly,
making learning more flexible and integrated into their daily lives.
b) Engagement
- User Experience: A well-designed mobile application can offer a more
engaging and user-friendly experience. Intuitive touch interfaces, push
notifications, and interactive elements can enhance student engagement
and participation.
- Interactive Content: Mobile devices can use interactive and multimedia
content such as videos, quizzes, and games to make learning more
engaging and effective.
c) Inclusivity
- Reach Diverse Populations: Generally, mobile devices are more
affordable and accessible than traditional computers, especially in
developing regions. By going mobile, educational applications reach
students from various socioeconomic backgrounds and reduce some of
the barriers to education.
- Different Learning Style Support: Mobile applications can help
different learning styles by providing various forms of content, such as
audio, video, and interactive simulations, helping students who may not
be as successful with traditional learning.
d) Retention and Completion Rates
- Convenience: When learning materials are more accessible through
mobile devices, it increases the chances that students will remain

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 engaged and complete their courses. The convenience of mobile
learning can lead to higher retention and completion rates.
- Consistent Learning: Mobile compatibility ensures that students can
continue learning without interruption, even if they are away from their
primary study environment. This consistency helps reinforce learning
and improves outcomes.
e) Real-Time Feedback and Interaction
- Instant Communication: Mobile applications allow students and
instructors or peers to communicate instantly. With features like instant
messaging, notification, and live sessions, one will be able to have
feedback immediately.
- Collaboration: On the mobile-friendly educational tools, students will
be allowed to collaborate on projects, sharing resources and discussions
regardless of geographical location.
f) Data Collection and Analytics
- Track Progress: Mobile applications can collect valuable data on
student engagement, progress, and performance. Educators can use this
data to tailor instruction, provide personalized feedback, and identify
areas where students may need additional support.
- Continuous Improvement: Analytics from mobile usage can help
developers continuously improve the application, making it more
effective and user-friendly over time.

CONCLUSION

- Improvement in the mobile compatibility of educational applications

enhances learning in terms of accessibility, engagement, and
effectiveness. By catering to the needs of a mobile-first generation,
educational institutions can provide a more inclusive and flexible
learning experience that will meet the diverse needs of students.

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7. What are the ethical and social issues that need attention? Solutions to
these issues if any.

- As the CEO of an education center offering skill-building courses for

teenagers, especially in a dynamic and diverse city like Ho Chi Minh
City, Vietnam, there are ethical and social issues that need looking into.
Here are some key ones with potential solutions:
I. Ethical Issues
a) Data Privacy and Security
- Issue: Ensuring that the personal information of students, including the
progress and performance of the students is kept safe and not misused.
- Solution: Avail robust data protection through the use of encryption,
secure access controls, and frequent audits. Educate personnel as well
as students on data privacy practices, while ensuring compliance with
domestic and international data protection legislation.
b) Equity and Access
- Problem: Guaranteeing all students equal access to learning materials,
regardless of the background.
- Solution: Offer scholarships or sliding scale fees based on family
income. Provide access to necessary technology (such as computers
and internet) to students from low-income families. Consider hybrid
models where both online and offline resources are accessible to those
with different levels of digital access.
c) Content Quality and Accuracy
- Problem Statement: Ensuring the educational content is accurate, up-to-
date, and sensitive to the culture.
- Solution: Regularly review and update course materials with the help of
subject matter experts. Include diverse perspectives and ensure that the
content does not propagate stereotypes or biases.

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 II. Social Issues
a) Mental Health and well-being
- Issue: Address the mental health and well-being of teens made even
more vulnerable by this new learning modality.
- Solution: Infuse mental health resources and support networks into the
educational system. This should include access to counseling services,
mindfulness programs, and a supportive learning environment.
b) Digital Divide
- Problem: How to bridge the gap between those students who have
access to high-speed internet and advanced technology and those who
do not.
- Solution: Engage in partnerships with technology companies to offer
low-cost internet services and computers or other devices to students.
Hold community events that provide free access to the internet through
local libraries or community centers.
c) Community and Social Interaction
- Problem: How to ensure that students remain socially interactive and
feel part of a community when online-only learning is used.
- Solution: Create a blended learning environment comprising group
projects, virtual meetups, and offline activities. Encourage peer support
and collaboration to build a strong community spirit among the
students.

III. Implementation and Monitoring

a) Feedback Mechanism
- Problem Statement: Continuous improvement of the education center's
services based on student, parent, and teacher feedback.
- Solution: Regular feedback mechanisms through surveys, suggestion
boxes, and open forums should be established. Listen actively to the
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 concerns and suggestions of all stakeholders and adjust the programs
accordingly.
b) Ethical Training for Staff
- Problem: Ensuring that all staff are on high ethical standards and
understand the importance of their role.
- Solution: Routine training sessions regarding ethics, data privacy,
cultural sensitivity, and inclusivity must be guaranteed. A culture of
transparency and accountability must be fostered within the
organization.

THE END

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