Dzulfikar Q is a Customer Relations Manager with over 10 years of experience in customer service across various industries, currently working at Servicology. He specializes in relationship management, customer satisfaction, and complaint resolution. His previous roles include Call Center Manager and Front Office Supervisor, demonstrating a strong background in customer support and team management.
Dzulfikar Q is a Customer Relations Manager with over 10 years of experience in customer service across various industries, currently working at Servicology. He specializes in relationship management, customer satisfaction, and complaint resolution. His previous roles include Call Center Manager and Front Office Supervisor, demonstrating a strong background in customer support and team management.
Dzulfikar Q is a Customer Relations Manager with over 10 years of experience in customer service across various industries, currently working at Servicology. He specializes in relationship management, customer satisfaction, and complaint resolution. His previous roles include Call Center Manager and Front Office Supervisor, demonstrating a strong background in customer support and team management.
Dzulfikar Q is a Customer Relations Manager with over 10 years of experience in customer service across various industries, currently working at Servicology. He specializes in relationship management, customer satisfaction, and complaint resolution. His previous roles include Call Center Manager and Front Office Supervisor, demonstrating a strong background in customer support and team management.
dzulvicore@gmail.com Dzulfikar Q 10+ years in Customer Service | Specialist in Relationship www.linkedin.com/in/dzulfikarq Management (LinkedIn) Denpasar, Bali, Indonesia
Top Skills Summary
Customer Analysis Marketing Management Dzulfikar has been working as a Customer Relations Manager at Analytical Skills Servicology, a leading provider of service solutions. He has over five years of experience in customer service, spanning different Languages industries such as hospitality, manufacturing, and technology. Bahasa (Native or Bilingual) English (Professional Working) Experience Certifications Servicology EF SET English Certificate 65/100 Customer Relations Manager (C1 Advanced) June 2023 - Present (1 year 6 months) Test of English as a Foreign Language (Score : 563) • Customer Relationship Management: Develop and implement strategies to build strong relationships with customers. • Customer Satisfaction and Retention: Monitor and measure customer satisfaction levels through surveys, feedback, and data analysis. • Complaint Handling and Conflict Resolution: Act as the point of contact for escalated customer issues and complaints.
Kodland Call Center Manager December 2021 - December 2023 (2 years 1 month) • Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind. • Analyze call center data and prepare reports for upper management. • Evaluate staff effectiveness and performance annually or on an as-needed basis.
Deus Ex Machina Indonesia
Customer Relations June 2022 - June 2023 (1 year 1 month) Bali, Indonesia
• Implement customer analysis to identify trends and opportunities to generate
revenue. • Create positive relationships with new clients to help build the customer base. Page 1 of 2 • Manage customer service and support teams to address customer complaints relating to products and service. • Manage customer communications relating to new products and services.
The Griya Villas and Spa
Front Office Supervisor October 2019 - February 2020 (5 months) Karangasem, Bali, Indonesia
• Train, coach, and counsel the front desk team members to ensure a quality operation. • Responds to telephone and in-person inquiries regarding reservations. • Supervise the operations to ensure an optimal service and hospitality is provided to the guests.
Taman Mesari Luxury Villas
Guest Service Agent June 2016 - July 2019 (3 years 2 months) Badung, Bali, Indonesia
• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times. • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Dragoon Yacht - Bali Parties & Private charters
Bar Waiter April 2014 - February 2016 (1 year 11 months) Denpasar, Bali, Indonesia
