senarios

840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY (ICT)
Paper 1
July/August 2024
21/4 hours
ICT RESOURCES
Uganda Certificate of Education
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Paper 1
Theory
2 hour 15 minutes
INSTRUCTIONS TO CANDIDATES:
This paper consists of two sections; A and B. It has five examination items.
Section A has one compulsory item.
Section B has two parts; I and II. Answer one item from each part.
Answer three examination items in all.
Any additional item(s) answered will not be scored.
All answers must be written in the answer booklet(s) provided.
Page 1 of 5
Contact Me on 0775610762 Kakuru Benard | kakurubenard5@gmail.com
SECTION A
Answer the item in this section.
ITEM 1
James runs a small grocery store where he manually keeps track of sales and inventory in a ledger.
He often faces challenges with tracking stock levels and generating sales reports. A friend
suggested using a computerized system to manage his store more efficiently.
James received a catalog with various ICT tools that could help automate his store operations, but
he is unsure which tools to choose.
Task:
(a) Guide James in selecting the appropriate ICT tools to improve his sales tracking and inventory
management.
(b) Advise James on how to keep the ICT tools in good working condition.
Page 2 of 5
SECTION B
This section has two Parts; I and II.
PART I
Answer one item from this part.
ITEM 2
A fire broke out in the library of a university, destroying several computers and important academic
records stored on the server. Some damaged books and computer parts were left scattered on the
floor.
The next morning, the librarian collected the damaged items and considered discarding them.
Task:
(a) Advise the librarian and the university management on what might have caused the fire and the
measures they should take to prevent such incidents in the future.
(b) Demonstrate how the university can manage and possibly restore the damaged books and
computer parts.
Page 3 of 5
ITEM 3
Students at Modern high school are frequently using smartphones and other devices during
classes and late into the night, leading to distractions, poor academic performance, and health
issues such as eye strain and sleep deprivation.
The school principal wants to address this issue through a campaign to educate students on
responsible use of ICT.
Task:
Prepare a presentation for the students about the negative consequences of excessive ICT use and
suggest strategies for balanced and healthy usage.
Part II
Answer one item from this part
ITEM 4
Anna is a recent university graduate looking for a job. She found an online job listing that requires
applicants to submit their resume, cover letter, and academic transcripts through an online
application portal.
Page 4 of 5
Anna has her documents in physical format and is unfamiliar with the process of digitizing and
submitting them online.
Task:
If Anna asks for your guidance, provide a write-up detailing the steps and ICT tools she should use
to successfully digitize and submit her job application online.
ITEM 5
A community-based health organization is applying for a grant to fund a new health initiative.
They need to access an online application form, fill it with their project details, and submit it before
the deadline.
The project coordinator lacks the ICT skills to download, complete, and upload the form.
Task:
The project coordinator approaches you for assistance. Provide a write-up outlining the necessary
steps and ICT tools to be used to complete and submit the online application form successfully.
END
Page 5 of 5
840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY (ICT)
Paper 1
September 2024
21/4 hours
ICT RESOURCES
Paper 1
Theory
2 hour 15 minutes
Page 1 of 6
For any inquiries and assistance
SECTION A
Item 1:
Sarah owns a bakery where she uses a simple cash register and takes orders over the
phone. Recently, customers have been asking if they can place orders online, pay
using mobile money, or get digital receipts.
Sarah is unfamiliar with these new technologies but wants to modernize her
business.
Task
(a) Recommend ICT tools that Sarah can use to improve her bakery’s customer
experience and efficiency.
(b) Suggest measures Sarah should take to secure customer payment information
when using these ICT tools.
Page 2 of 6
SECTION B
PART I
Item 2:
A community hospital has been facing repeated breakdowns in its ICT infrastructure.
The hospital’s patient management system went offline for a week, leading to the
loss of medical records. Furthermore, some computers have been infected with
viruses due to unauthorized access to external storage devices.
Task
(a) Identify possible reasons for the repeated system failures and recommend
solutions to prevent them.
(b) Explain how the hospital staff can protect the ICT infrastructure from further
damage and cyber threats.
Page 3 of 6

Item 3:
Many teenagers in a local school have started using public Wi-Fi hotspots to access
the internet on their mobile phones. However, they are unaware of the risks involved,
such as exposing their personal information or being tracked online. The school
administration wants to raise awareness about online safety and the responsible use
of ICT.
Task
Prepare a short presentation that highlights the dangers of using public Wi-Fi without
proper security measures and give tips on how to stay safe online.
Page 4 of 6

PART II
Item 4:
John has recently been promoted to the role of sales manager at a company that
distributes agricultural equipment. His new position requires him to use spreadsheet
software to prepare sales reports, but he has never used this type of software before.
He is also required to send these reports via email to the company's headquarters.
Task
Guide John on how to create a simple sales report using spreadsheet software and
provide the steps he should follow to email the report.
Page 5 of 6
Item 5:
The local farmers' cooperative wants to apply for a government grant to expand its
operations. The application must be submitted through a government portal, but the
cooperative members are not familiar with online application procedures and fear
they might make mistakes in the process.
Task
Provide a detailed write-up to help the cooperative members download the
application form, fill in their details, and submit it successfully online. Include
recommendations for securing their information during the process.
END
Page 6 of 6
840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY (ICT)
Paper 1
September 2024
21/4 hours
ICT RESOURCES
Paper 1
Theory
2 hour 15 minutes
Page 1 of 6
SECTION A
Item 1:
Sarah owns a bakery where she uses a simple cash register and takes orders over the
phone. Recently, customers have been asking if they can place orders online, pay
using mobile money, or get digital receipts.
Sarah is unfamiliar with these new technologies but wants to modernize her
business.
Task
(a) Recommend ICT tools that Sarah can use to improve her bakery’s customer
experience and efficiency.
(b) Suggest measures Sarah should take to secure customer payment information
when using these ICT tools.
Page 2 of 6
SECTION B
PART I
Item 2:
A community hospital has been facing repeated breakdowns in its ICT infrastructure.
The hospital’s patient management system went offline for a week, leading to the
loss of medical records. Furthermore, some computers have been infected with
viruses due to unauthorized access to external storage devices.
Task
(a) Identify possible reasons for the repeated system failures and recommend
solutions to prevent them.
(b) Explain how the hospital staff can protect the ICT infrastructure from further
damage and cyber threats.
Page 3 of 6

Item 3:
Many teenagers in a local school have started using public Wi-Fi hotspots to access
the internet on their mobile phones. However, they are unaware of the risks involved,
such as exposing their personal information or being tracked online. The school
administration wants to raise awareness about online safety and the responsible use
of ICT.
Task
Prepare a short presentation that highlights the dangers of using public Wi-Fi without
proper security measures and give tips on how to stay safe online.
Page 4 of 6

PART II
Item 4:
John has recently been promoted to the role of sales manager at a company that
distributes agricultural equipment. His new position requires him to use spreadsheet
software to prepare sales reports, but he has never used this type of software before.
He is also required to send these reports via email to the company's headquarters.
Task
Guide John on how to create a simple sales report using spreadsheet software and
provide the steps he should follow to email the report.
Page 5 of 6
Item 5:
The local farmers' cooperative wants to apply for a government grant to expand its
operations. The application must be submitted through a government portal, but the
cooperative members are not familiar with online application procedures and fear
they might make mistakes in the process.
Task
Provide a detailed write-up to help the cooperative members download the
application form, fill in their details, and submit it successfully online. Include
recommendations for securing their information during the process.
END
Page 6 of 6
840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY (ICT)
Paper 1
October 2024
21/4 hours
ICT RESOURCES
Paper 1
Theory
2 hour 15 minutes
Page 1 of 6
SECTION A
Item 1:
Rita runs a small business and uses a single computer to manage her inventory,
process sales reports, and maintain customer data. She has basic knowledge of ICT
but struggles with starting the system correctly, using spreadsheets to track finances,
and securing her data. Rita recently experienced a computer crash that resulted in
data loss. She is concerned that if this continues, she may lose crucial business
information.
Task:
(a) Guide Rita in selecting the appropriate ICT tools and practices for managing her
business.
(b) Advise Rita on how to protect her data and prevent further loss through effective
security measures.
Page 2 of 6
SECTION B
PART I
Item 2:
A primary school in your district has been using outdated computers for years.
Recently, some of the machines have stopped functioning, and the school
administration has decided to replace them. The school plans to discard the old
computers but is unaware of proper e-waste disposal methods. They are also
concerned about the security of student data stored on the old computers.
Task:
(a) Advise the school on secure methods to erase all sensitive student data from the
old computers before disposal.
(b) Provide guidelines for environmentally safe disposal of electronic waste.
Page 3 of 6
Item 3:
A tech start-up has a growing team that frequently shares files and collaborates using
online platforms. Recently, a few employees have raised concerns about their
personal health, citing issues like back pain, eye strain, and general discomfort due
to prolonged computer use. Additionally, the company’s IT department has
discovered that a large number of unused electronic devices are piling up in storage.
Task:
Provide recommendations for improving employee health and safety in the
workplace regarding ICT use. Additionally, suggest measures the company can take
to properly manage and dispose of unused electronic devices.
Page 4 of 6
PART II
Item 4:
A small NGO has decided to launch a new online platform to share research reports
and community outreach information with the public. The team is unfamiliar with
file and folder organization, and their current method of storing research files on
shared drives has resulted in frequent loss and duplication of important documents.
They also need a well-designed website to publish their reports online.
Task:
Develop a detailed plan for the NGO to implement an effective file and folder
management system. Additionally, suggest how they can create a website to publish
their research and reports for public access.
Page 5 of 6
Item 5:
Paul and his classmates are working on a group project that involves creating a
multimedia presentation about their school’s history. They have access to several
tools, including Microsoft PowerPoint, MS Publisher, and a video camera. However,
they are unsure how to combine text, images, and videos into a coherent and
interactive presentation. They also need to know how to present the final product
offline.
Task:
Help Paul and his group plan how to create a multimedia presentation using the
available tools. Provide guidance on how they can integrate text, images, and video
clips into their presentation and ensure it is properly structured for an offline
presentation.
END
Page 6 of 6
840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY (ICT)
Paper 1
October 2024
21/4 hours
ICT RESOURCES
Paper 1
Theory
2 hour 15 minutes
Page 1 of 6
SECTION A
Item 1:
Jamal runs a small photography business. He has basic knowledge of computers and
uses his desktop computer to edit and store photos for clients. Recently, his computer
started slowing down, and he worries about losing his clients' photos. He needs
advice on how to speed up his computer, properly store his files, and keep his system
secure from viruses and malware.
Task:
(a) Advise Jamal on how to improve his computer's performance for editing photos,
focusing on system maintenance.
(b) Recommend methods for securely storing his clients' photos and keeping his
system safe from potential threats.
Page 2 of 6
SECTION B
PART I
Item 2:
A primary school wants to provide public access to computers so that visitors can
browse the internet, send emails, and access educational materials. The school
administrator is concerned about the security of the computers and how to prevent
unauthorized access to sensitive data. She needs guidance on setting up the system
to ensure public safety and maintain the computers.
Task:
(a) Advise the school administrator on how to set up the computers for public access,
focusing on restricting unauthorized access.
(b) Recommend security measures that will help protect the computers from viruses,
malware, and data breaches.
Page 3 of 6
Item 3:
A community center wants to start a computer literacy program for seniors. The
program will cover basic skills like browsing the internet, sending emails, and using
word processors. However, the seniors have very little experience with computers,
and the instructors need guidance on how to simplify lessons for beginners and
protect students from common online threats like phishing.
Task:
Provide recommendations on how to simplify lessons for seniors in a computer
literacy program and explain how to teach them about online safety.
Page 4 of 6
Part II
Answer one item from this part
Item 4:
A local hospital is upgrading its patient management system to store patient records
digitally. The IT team is tasked with setting up secure access to the records, ensuring
data is backed up regularly, and training hospital staff on how to use the system. The
hospital needs guidance on setting up the system and ensuring compliance with data
protection laws.
Task:
Provide recommendations on securely setting up the patient management system and
ensuring compliance with data protection laws.
Page 5 of 6
Item 5:
A small school wants to create a digital magazine that includes student articles,
school event highlights, and multimedia elements like photos and videos. The
magazine will be stored on Compact Discs (CD-R) for distribution to students, and
those with email addresses will receive a digital copy via email. The school staff is
unfamiliar with integrating text, photos, and videos into a single interactive
magazine and needs guidance on how to organize and distribute it.
Task:
Provide guidance on how the school can create a digital magazine, combining text,
photos, and videos, and distributing it both on CD-R and via email.
END
Page 6 of 6
840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY(ICT)
Paper 1
2024
2¼ hours
UGANDA NATIONAL EXAMINATIONS BOARD

Paper 1
Theory
2 hours 15 Minutes
© 2024 Uganda National Examinations Board Turn Over

SECTION A
Item 1.
Isaac is currently running a stationery shop where he sells scholastic materials and
provides photocopying services only. On daily basis he gets clients inquiring about
passport size photographs, business reports, statistical data and formal letters. He is
concerned that he may lose some of his customers due to limited services. He
contacted a company dealing in ICTs which sent him a brochure bearing some of
the ICT tools shown below.
2
1
IMAGE 1: Source- https://www.monitor.co.ug/uganda/magazines IMAGE 2: Source- images of digital devices - Search (bing.com)
Given limited knowledge on the ICT tools displayed on the brochure, Isaac failed
to select which ICTs would be appropriate for his business
Task
(a) Guide Isaac to select the appropriate ICT tools that will help him improve his
services and retain his customers.
(b) Advise Isaac on how best he can maintain the ICT tools in good working
condition.
2
SECTION B
PART I
Item 2.
A few days ago, thieves broke into the computer laboratory of a school and stole
various equipment. The network server was amongst the stolen equipment and a lot
of the school’s important information was lost. As it all happened, some computer
parts were broken and scattered all over the laboratory floor.
The following morning, the laboratory attendant collected the damaged parts in a
box and dumped them at the garbage pit assuming that most of them would no
longer function.
Box of damaged computer parts and dumped items
Source: www.boldbusiness.com
Task
(a) Advise the laboratory attendant and the school management on what could
have caused such occurrences and the measures they should put in place to
prevent similar incidences.
(b) Demonstrate how the school and other partners can manage the items
dumped at the garbage pit.
3 Turn Over
Item 3.
The youth today are fond of spending most of their time using ICT mobile devices
while on the road and being online late in the night, as reflected in images 1 and 2.
1 2
IMAGE 1:https://missionaryjill.com/wp-content/up 1 IMAGE 2: data:image/jpeg;base64,/9j/4AAQSkZJRgABA 1
Majority of the youth are not aware of the consequences of continuous use of ICTs
and some have suffered health issues, data loss and breach of privacy.
The newly elected chairperson of the youth at the district wishes to address this
challenge through a sensitization campaign on the theme “ICT’s and the youth
today”.
Task
You have volunteered to talk to the youth. Prepare a presentation about these
consequences and how they can be avoided.
Part II
Item 4.
Noeline is a qualified primary school teacher who has taught in a nursery school for
quite some time. She has been earning a monthly salary of UGX 200,000 though
not promptly paid.
She recently landed on her dream job in a newspaper advert below.
The school requires applicants to submit their application letters, Curriculum Vitae
(CV) and academic documents online. However, Noeline’s academic documents
are kept somewhere in an envelope and she does not know how to go about this
process.
4
Task
If Noeline approaches you to guide her through the procedure, provide a write up
showing required steps and ICT tools that Noeline should use to successfully
submit her job application.
Item 5
The Government of Uganda wishes to boost all Saving and Credit Cooperative
Organizations (SACCO) in various districts by providing them with funds.
A women’s SACCO wishes to apply for the funds and the group does not want to
miss out on this golden opportunity. They are required to access an online template,
fill it with the SACCO details before the deadline which is soon.
The chairperson of the SACCO finds it challenging to download, fill and submit
the filled form to the district website since she lacks ICT skills.
The form to be filled is shown below.
Task
The Chairperson approaches you to guide her through the required procedure.
Provide a write-up indicating the necessary steps and ICTs to be used by the
Chairperson.
5 END
840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY (ICT)
Paper 1
November 2024
13/4 hours
ICT RESOURCES
Senior One End of Year Examination
Paper 1
Theory
1 hour 45 minutes
INSTRUCTIONS TO STUDENTSS:
This paper consists of two sections; A and B. It has three examination items.
Section B has two items. Answer one item from section B.
Answer two examination items in all.
All answers must be written in the answer sheet/booklet(s) provided.
SECTION A
Item I is Compulsory
ITEM 1
Busia Public Library has launched a digital reading program allowing remote access to
books and live sessions with authors. This initiative is expected to benefit students and
readers across Uganda who may not be able to travel to the library.
Tasks
a) Explain how Busia Public Library can use ICTs to conduct live reading sessions with
authors for students in remote areas.
b) Identify and explain the safety precautions that should be observed by participants
during these virtual sessions.
SECTION B
Answer One Item Here
ITEM 2
Nakabugu Vocational School is hosting an entrepreneurship workshop where the facilitator
will demonstrate how different types of handicrafts can be marketed online. The facilitator
needs to display images, videos, and product designs to a group of 80 attendees.
Task
Advise the facilitator on which computer hardware devices they will need and how each
device will function to support their presentation effectively.
ITEM 3
A journalist from Jinja is working on a story that requires video footage and photos, which
she saved on an external hard drive. However, her editor needs these files quickly, and she
cannot physically bring the drive to the editor’s location.
Task
Suggest ways the journalist can send these files to the editor without using the external
hard drive directly, and explain the steps involved.
END
840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY (ICT)
Paper 1
November 2024
13/4 hours
ICT
Senior Two End of Year Examination
Paper 1
Theory
1 hour 45 minutes
Section B has two items. Answer one item from section B.
Answer two examination items in all.
SECTION A
ITEM 1
Rukungiri District Hospital is planning to conduct virtual health education sessions with
rural communities, teaching them about basic health practices, nutrition, and preventive
care without the need for physical gatherings.
Tasks
a) Describe how ICT tools can facilitate these virtual health education sessions in rural
areas.
b) Discuss the necessary precautions that should be observed to ensure privacy and secure
communication during these sessions.
SECTION B
Answer One Item Here
ITEM 2
Due to a recent rise in cases of malaria, your school has been chosen to provide information
to help prevent the spread of the disease. You have been asked to research and compile
information on malaria, including causes, symptoms, prevention, and treatment options.
Tasks:
a) Describe how you would search for information on malaria, organize it, and share it with
community members using ICT tools.
b) List the precautions you would take to ensure safe and respectful internet use when
gathering and sharing information.
ITEM 3
Kanungu Farmers' Cooperative has been given a grant to establish a digital resource center
with 20 computers. The center is expected to support farmers by providing resources on
crop management, weather updates, and market prices.
Task
Prepare a report for the cooperative, detailing the necessary hardware devices they should
acquire, including any additional components required for effective functionality, and
describe how each device will be beneficial to the farmers.
END
840/1
INFORMATION AND
COMMUNICATIONS
TECHNOLOGY (ICT)
Paper 1
November 2024
21/4 hours
ICT RESOURCES
Senior Three End of Year Examination
Paper 1
Theory
2 hour 15 minutes
Section B has three items. Answer two items from section B.
SECTION A
ITEM 1
In Uganda, many rural schools face challenges accessing resources for teaching and learning due to
distance and resource limitations. Kato’s Secondary School, located in Kabale District, recently
received a grant to install ICT tools for virtual learning sessions with schools in Kampala.
Task
Explain how virtual learning sessions between Kato’s Secondary School and a Kampala-based
school can be set up using ICT tools.
Discuss the necessary safety precautions Kato’s students and teachers should take to protect
personal data during these virtual learning sessions.
SECTION B
Answer Only Two Items
ITEM 2
Wandegeya High School is organizing an inter-school career fair. They plan to showcase live
presentations about career paths in ICT to students gathered in the school hall.
Task:
Advise the organizing committee on the hardware devices needed to set up a live presentation. Explain
how each device would support the presentation, and outline essential safety measures to ensure the
hardware devices are used effectively and without risk.
ITEM 3
Due to a recent rise in cases of malaria, your school has been chosen to provide information to help
prevent the spread of the disease. You have been asked to research and compile information on
malaria, including causes, symptoms, prevention, and treatment options.
Tasks:
a) Describe how you would search for information on malaria, organize it, and share it with
community members using ICT tools.
b) List the precautions you would take to ensure safe and respectful internet use when gathering and
sharing information.
ITEM 4
The Community Development Office has set up a computer lab in your local area for public access.
However, many people use the computers for extended periods without understanding the potential
health risks.
Tasks:
Prepare a short report:
a) Identifies common health problems from long-term computer use.
b) Explains practical tips to avoid each health problem.
c) Encourages safe computer practices for community members, especially on posture, screen
breaks, and lighting adjustments. END

senarios

Uploaded by

Document Informationclick to expand document information

Copyright:

Available Formats

senarios

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

senarios

Uploaded by

Copyright:

Available Formats

840/1

For any inquiries and assistance

For any inquiries and assistance

For any inquiries and assistance

For any inquiries and assistance

UGANDA NATIONAL EXAMINATIONS BOARD

INFORMATION AND COMMUNICATIONS TECHNOLOGY

Section A has one compulsory item.

Answer three examination items in all.

Any additional item(s) answered will not be scored.

All answers must be written in the answer booklet(s) provided.

© 2024 Uganda National Examinations Board Turn Over

IMAGE 1:https://missionaryjill.com/wp-content/up 1 IMAGE 2: data:image/jpeg;base64,/9j/4AAQSkZJRgABA 1

The form to be filled is shown below.

You might also like