C 02523041
C 02523041
C 02523041
Abstract
This guide describes installation of the HP P6000 Command View software suite initiated by HP P6000 SmartStart. The HP P6000 Command View software suite includes HP P6000 Performance Advisor, HP P6000 Performance Data Collector, HP Storage System Scripting Utility, HP Management Integration Framework, and HP SMI-S EVA. General references to HP P6000 Command View may also refer to earlier versions of HP P6000 Command View. This guide is intended for customers who are experienced with Enterprise Virtual Arrays, storage area networks, and associated software.
Copyright 2005201 Hewlett-Packard Development Company, L.P. 1 Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.21 and 12.212, Commercial 1 Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgments Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Java is a registered trademark of Oracle Corporation. UNIX is a registered trademark of The Open Group. Itanium is a registered trademark of Intel Corporation or its subsidiaries in the U. S. and other countries.
NOTE:
IPv6 is supported on server-based management HP Command View beginning with 8.0.2. IPv6 is supported on array-based
Contents
1 Preparation................................................................................................6
Server-based management prerequisites......................................................................................7 Software suite......................................................................................................................7 HP SMI-S EVA...................................................................................................................10 Management server types...................................................................................................10 Setting credentials..............................................................................................................10 Management server.......................................................................................................11 Ensuring successful authorization.....................................................................................11 Array-based management prerequisites.....................................................................................12 HP Insight Remote Support software..........................................................................................12
4 HP SMI-S EVA..........................................................................................26
Configuring HP SMI-S EVA after installation...............................................................................26 Configuring HP SMI-S EVA to discover arrays.............................................................................27 Importing Single Sign-on trust certificates with the Discoverer tool.............................................27 Manually importing a Single Sign-on Trust Certificate.........................................................28 HP SMI-S EVA caching and performance..............................................................................28 Using the Discoverer tool ...................................................................................................28 Using the Discoverer tool in interactive mode....................................................................28 Using the Discoverer tool in noninteractive mode...............................................................29 Managing users in HP SMI-S EVA.............................................................................................29 CIM client connection to the management server........................................................................29 Importing the HP SIM SSL certificate for indication delivery..........................................................30 Configuring CIM indications....................................................................................................30 Lifecycle indication.............................................................................................................30 Alert indication..................................................................................................................31 Other configuration and usage information................................................................................31 Configuring HP SMI-S EVA to generate alerts using HP Insight Remote Support..........................32 Configuring HP SMI-S EVA logging using the dynamic log-level setting tool...............................32 Installer log files.................................................................................................................33 Using the CollectLogs tool..............................................................................................33 Ensuring successful restart of CIMOM...................................................................................33
Contents 3
Other CIMOM server configurable properties...................................................................34 Other Provider configurable properties.............................................................................34 Restarting the CIMOM service.............................................................................................35 Additional tool information..................................................................................................35 Using the CLIRefresh tool................................................................................................35 Using the GetArrayRefreshStatus tool...............................................................................36 Removing HP SMI-S EVA..........................................................................................................37
7 Troubleshooting........................................................................................51
HP P6000 Command View......................................................................................................51 Antivirus software may degrade performance........................................................................51 Controller time zone reset to UTC after upgrading array-based HP P6000 Command View..........51 Failed connection warning for uncabled controller host ports...................................................51 Failed to connect to discovery..............................................................................................51 Insufficient privileges prevents login......................................................................................52 Logon to HP P6000 Command View may require a fully qualified user name.............................52 Management Integration Framework service fails to start.........................................................52 Power failure during installation...........................................................................................52 Power failure during removal...............................................................................................52 Running HP P6000 Command View and HP Systems Insight Manager on the same server...........53 Web browser.........................................................................................................................53 HP SMI-S EVA........................................................................................................................53 Client connection for Provider..............................................................................................53 Creating a pool results in disk groups created with a size different from requested size................53 HP SIM data collection.......................................................................................................54 HP SMI-S EVA fails to retrieve data.......................................................................................54 HP SMI-S EVA loses communication with array-based management system after management module software is upgraded..............................................................................................54 HP SMI-S EVA service does not start.....................................................................................55 HP SMI-S EVA uses best management path to discover arrays..................................................55 IPv6 enabled on a Windows system.....................................................................................55 Removing HP SMI-S EVA does not remove CIMOM-related folders............................................55 Ungrouping disks from a disk group is not supported .............................................................55
Glossary....................................................................................................58 Index.........................................................................................................61
Contents
1 Preparation
HP P6000 Command View implementation
HP P6000 Command View can be implemented in two ways: IMPORTANT: HP P6000 Command View (formerly HP StorageWorks Command View EVA) supports all HP P6000/Enterprise Virtual Array (EVA) models, except for HP EVA 3000/5000 models. General references to HP P6000 Command View may also refer to earlier versions of HP Command View EVA. P6000 is the new branding for the Enterprise Virtual Array product family. Server-based management HP P6000 Command View is installed on a management server connected to the array, providing management of multiple HP P6000 EVA storage systems. All components of the software suite (HP P6000 Command View, HP P6000 Performance Advisor, HP P6000 Performance Data Collector, HP SSSU, HP SMI-S EVA), and HP Management Integration Framework are installed. Server-based management applies to all models, except for HP EVA 3000/5000s. Array-based management The EVA4400 and the P6300/P6500 arrays are shipped with HP P6000 Command View pre-installed on the management module in the controller enclosure. Only one component of the software suite (HP P6000 Command View) is installed. Array-based management applies only to the EVA4400 and P6300/P6500 arrays (see Updating the HP Command View software suite on the management module (page 19)).
NOTE: If you have an EVA4400 running HP P6000 Command View 8.0.x and want to move to array-based management, you can install HP P6000 Command View 8.1 or later on the EVA4400. For descriptions of the software suite components and details about the DVD contents, see HP P6000 Command View DVD Contents. For an explanation of acronyms and terms, see the Glossary. You will need the following documents to complete the installation: HP P6000 Command View Release Notes HP P6000 Enterprise Virtual Array Compatibility Reference
When you purchase HP P6000 Command View, you can choose to receive a software DVD or an E-Delivery kit. If you choose an E-Delivery kit, you will receive an email from HP with download instructions. IMPORTANT: For E-Delivery kits, be sure to save the HP mail with the download instructions. You will need them if you need to download the software again. The HP IT Resource Center (ITRC) has reached its end of life in June 201 The new HP Support 1. Center will provide you a more personalized online support experience with access to information, tools and experts to keep your technology running in the Instant-On connected world. 1. Sign-in to the HP Support Center (http://www.hp.com/go/hpsc) with HP Passport (or register first for HP Passport if you have not already obtained one.) 2. Start your ITRC migration by clicking on the Profile Migration Feature in the home page on HP Support Center. 3. Provide your ITRC username and password. After the system verifies and confirms that you are the owner of the ITRC username and password, the migration will begin. You will get a confirmation from the system when the migration is complete.
Preparation
NOTE: If you used a single ITRC login (username and password) for multiple users, you will need separate HP Passport sign-ins for each individual on HP Support Center. An ITRC account can only be migrated once, and only to one HP Passport account on HP Support Center. We recommend that you discuss and identify within your team the individual you want to claim the ITRC account. This person will then need to create shares to enable others to obtain the important benefits of the linked entitlements. If you had a linked contract on ITRC which was shared with other ITRC users, these contracts are migrated to your HP Passport account and are now available to you on HP Support Center. Any members who shared the contract in ITRC will be part of the new share and will have access to the same services as on ITRC once they complete these same migration steps above. Note: It is not necessary that the owner of the share has to migrate first. Migration can be done in any order by the owner or any of the individuals who share the linked entitlement. 4. Start using HP Support Center or review your profile and contracts and warranties (including managing sharing).
To learn more about the features and benefits of the HP Support Center, see the HP Support Center Customer Presentation, HP Support Center Brochure or take a quick tour with the HP Support Center Overview Video. For more detailed instructions on the migration process, refer to the HP Support Center Customer Migration Presentation. For more details about ITRC migration in the updated HP Support Center, see the Frequently Asked Questions document. If you have questions or require additional assistance go to: http://welcome.hp.com/country/us/en/wwcontact_us.html and select your country/region.
Software suite
Before you install the software suite: Read the HP P6000 Command View Release Notes for any installation or post-installation requirements specific to this release.
NOTE: To install HP P6000 Command View with HP P6000 Performance Advisor, the following free space is required:
Drive Installation System Minimum available free space 4 GB 1 GB
To install HP P6000 Command View without HP P6000 Performance Advisor, the following free space is required:
Drive Installation System Minimum available free space 1 GB 1 GB
To install the entire software suite, ensure that your environment includes the following: One or more arrays. A management server running a supported version of Microsoft Windows (see the HP P6000 Enterprise Virtual Array Compatibility Reference). The following: Management server with dual-core 1.86 GHz processor or above 4 GB memory More than 20 GB free space of hard drive
If your environment includes iSCSI or multifunction router devices, see the Manuals page on the HP Business Support Center website: http://www.hp.com/support/manuals For EVA Array iSCSI Connectivity Option documentation, under storage, select Options and Accessories and then select Storage Array Options under Options and Accessories for Storage. Finally, select Storage EVA Array iSCSI Connectivity Option. For MPX200 Multifunction Router documentation, under storage, select Storage Networking and then select HP MPX200 Multifunction Router under Routers/Gateways/Multiplexes.
If you use the VMware guest operating system, you must have a host running VMware 3.5 or later and a virtual machine connected to the VMware host running a supported version of Windows (the guest operating system on the virtual machine). See your operating system documentation for details about setting up a virtual machine. Installing, upgrading, and removing HP P6000 Command View on a virtual machine is the same as installing HP P6000 Command View on a management server (a physical machine). When using the VMware guest operating system, two methods are supported: Virtualized SCSI Mode: With this method, only the active path to LUN 0 of a single controller can be made visible to HP P6000 Command View on the virtual machine. Virtualized SCSI Mode is enabled by default when you install HP P6000 Command View 9.3 or later. VMDirectPath (PCI pass-through): Supported on HP P6000 Command View 9.3 or later. See Table 4.0, HP software deployment options, in the HP P6000 Enterprise Virtual Array Compatibility Reference for VMDirectPath hardware requirements. To
Preparation
configure VMDirectPath, see Configuring VMDirectPath I/O for HP ProLiant Servers, which is available on the VMware website at: http://kb.vmware.com/kb/1025641 NOTE: Although this technical note indicates that the VMDirectPath configuration is experimental, HP and VMware have an agreement that this configuration is supported. IMPORTANT: Do not install HP P6000 Command View on a virtual disk. Because HP P6000 Command View is the sole management interface for the array, it must be available at all times. Installing HP P6000 Command View on a virtual disk can create a situation where a single failure could degrade not only the array but also the ability to manage the array to determine the problem. Verify that default Regional and Language settings are set to the appropriate language, English or Japanese, before initiating the installation. Attempting to install HP P6000 Command View on a non-English-or-Japanese system causes an error message and exit of the installation wizard. NOTE: If another instance of the HP P6000 Command View Software suite installer or uninstaller is running on the target machine, the installer/uninstaller exits with the following message: Setup has detected that an instance of HP Command View Software Suite uninstaller is already running. Setup will exit now. If the current user does not have administrator privileges, the installer/uninstaller exits with the following message: The current user does not have administrator privileges. Only a user with administrator privileges can run the installation/uninstallation. See the HP P6000 Enterprise Virtual Array Compatibility Reference for a list of supported operating systems. Configure the browser settings for any server that will be used to access the HP P6000 Command View user interface.
For information about upgrading from previous versions, see Upgrading HP P6000 Command View software (page 20). HP Management Integration Framework (MIF) is installed automatically when you install HP P6000 Command View. HP MIF is intended primarily for security administrators. HP MIF has two interfaces (Configuration and Security), which you can access from HP P6000 Command View, or you can browse to each interface directly. Accessing or browsing to either HP MIF interface requires an Adobe Flash Player plug-in on the browser. You may need to install Management Group digital certificates to access these HP MIF interfaces. You can install only HP MIF, if appropriate.
See the HP Management Integration Framework Administrator Guide for more information.
HP SMI-S EVA
NOTE: If you have layered applications requiring HP SMI-S EVA, you can install the HP SMI-S EVA component on any server that is either connected to the array/SAN or has access to HP P6000 Command View via the Ethernet. You can access the array-based version of HP P6000 Command View using the Discoverer tool. Before you install HP SMI-S EVA, note the following: HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product. For more information, see HP Insight Remote Support software (page 12). You can install HP SMI-S EVA separately; it does not need to be on the same management server as HP P6000 Command View. However, if HP SMI-S EVA is installed on the same server, ensure that you are logged in to the management server as a local user with local administrative privileges (the user must be a member of the local Administrators group). Install SLP, which enables you to receive information about applications that are registered with it. For example, when CIMOM is registered with SLP, you can receive information about CIMOM, such as the CIMOM URL and attributes. You can install HP P6000 Command View and HP SMI-S EVA on the same server as the HP P9000 Command View Advanced Edition Software.
For hardware and software specifications, see the HP P6000 Enterprise Virtual Array Compatibility Reference.
Setting credentials
NOTE: The information in this section applies only to HP P6000 Command View server-based management. For array-based management, there is one admin account and one user account. The default user name for the admin account is admin; for the user account, it is user. By default, there is no password for either account. See the HP P6000 Control View User Guide for information about changing account information. The existence of groups and users during software installation ensures: Authentication of users by login to the underlying operating system Assignment of predefined privileges to users
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Preparation
NOTE: In this section, unless a reference is made to the HP Storage Users group, user refers to anyone who can access HP P6000 Command View.
Management server
Groups are automatically created during the installation process. Alternatively, you can create them manually before initiating the software installation. The manual process for creating groups applies only if the management server is part of a domain or domain controller. This section describes the manual procedure. NOTE: In HP P6000 Command View 8.0 or later, HP SMI-S EVA, HP P6000 Performance Data Collector, HP P6000 Performance Advisor, and HP P6000 Replication Solutions Manager use the same groups. Uninstallation does not delete groups created during installation. To create groups and users on the management server: 1. You must have administrator privileges. 2. Use the Windows operating system feature to create the following global groups: HP Storage Admins HP Storage Users
IMPORTANT: To ensure successful authorization of groups, you must create the group names exactly as described in this step. See your Windows documentation for instructions on creating groups and users. These groups are created for local authentication only. If the management server is part of a domain or domain controller, as administrator, you can create these groups manually and you can modify these group names during installation. These groups have the following default privileges: members of the HP Storage Admins group can view and perform all tasks; members of the HP Storage Users group can only view information. 3. Create users and assign them to groups by entering a name and password for each user and assigning each user to a group. IMPORTANT: Ensure that the User must change password at next logon option is not selected when creating users. For information on configuring HP P6000 Command View credentials, see Installing Management Group security certificates in the HP Management Integration Framework Administrator Guide.
1 1
5.
Add the users you have created to this permission. See your operating system documentation for further instructions.
These arrays are shipped with HP P6000 Command View pre-installed on the management module.
To download the software, go to Software Depot: http://www.software.hp.com. For more information, see the HP Support Center at: http://h20566.www2.hp.com/portal/site/hpsc? ac.admitted=1314922547968.876444892.199480143 Click the HP Insight Remote Automate link on the lower left for more information on this tool and the servers it supports.
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Preparation
If you are using server-based management, you can install any combination of these components (typical or custom installation). To configure HP P6000 Performance Advisor, see the HP P6000 Performance Advisor User Guide.
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IMPORTANT: Do not use Remote Desktop to install or upgrade the HP P6000 Command View software suite. HP recommends that you close all applications on the server before starting the installation. Upgrading HP P6000 Command View does not reboot the system after uninstalling the previous version. A reboot occurs only if files or services were marked for deletion or if you cannot stop or delete the service before the timeout. You cannot cancel the InstallAnywhere application for P6000 Command View once installation has begun. Once the firewall is enabled using InstallAnywhere, do not click the Previous button. This causes InstallAnywhere to hang, although the installation will complete successfully.
You must install the Management Group security certificate and refresh the browser to unblock the connection. The procedure varies, depending on your browser. For more information, see the online help.
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2.
To configure your system, select Configure HP P6000 EVA management server using HP P6000 Command View software in the Configuration Options window.
3.
4.
5. 6.
To verify that the software is from Hewlett-Packard and digitally signed, right-click the executable and click Properties. If you see the Digital Signatures tab, the software is from Hewlett-Packard. To further check the software origin, select Details. Before starting to install the software, ensure that the default Regional and Language settings are set to English or Japanese for installing HP P6000 Command View for English or Japanese, respectively. Double-click HP P6000 Command View Software Suite.exe to start the installation. The InstallAnywhere window opens. Select the preferred language from the drop-down menu (English or Japanese) and click OK. The Introduction window opens. NOTE: On an English Windows system, the drop-down menu contains only English; on a Japanese Windows system, the drop-down menu contains both English and Japanese.
7. 8. 9.
Click Next. The License Agreement window opens. Read and accept the terms of the license agreement. Click Next. The Choose Install Set window opens. NOTE: a. b. If you are doing a custom installation, follow these steps:
For Install set, select Configure HP P6000 EVA management server using HP P6000 Command View Software. Deselect the components you do not want to install.
HP Management Integration Framework, HP P6000 Command View, HP P6000 Performance Data Collector (server and client), HP SMI-S CIMOM,and HP P6000 Performance Advisor are selected by default. If you are installing HP P6000 Performance Advisor, see the HP P6000 Performance Advisor User Guide for information on using the HP P6000 Performance Advisor Quick Setup wizard. 10. Click Next. The Security Groups Configuration window opens with Use local security groups selected by default. Select Use domain security groups.
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1 Click Next. The Security Groups Configuration window opens, with instructions on when to 1. add users to the Admin and User Groups. You may see the following messages: If you are installing HP SMI-S EVA, the installer checks for default ports 5988 and 5989 (ports used in starting the CIMOM service). If the default ports are not available, the Ports busy screen with the following message is displayed: 5988 and 5989 ports are not available You are prompted to enter available port numbers (in the range 60000 and 65536) to continue with the installation. The HP P6000 Performance Advisor Database Folder window opens.
The default database location appears in the Select the database location box. 12. Retain the default database location or click Choose to select a different folder for installing the HP P6000 Performance Advisor database. NOTE: If the HP P6000 Performance Advisor database already exists in a location other than C:\Program Files\Hewlett-Packard\EVAPA\Database and you want to continue using the same database folder, specify that folder in the Select the database location: text box. If the HP P6000 Performance Advisor database already exists in the default database location and you plan to use the same folder location, you are prompted with the following Suite Installer message: A valid old data folder for the P6000 Performance Advisor is found. Do you want to continue in the same location? Click OK to proceed. If HP P6000 Performance Advisor database already exists in a location other than the default database location and you plan to use that folder location, you must specify that location in the Select the database location box. Clicking Restore Default Folder restores the location back to C:\Program Files (x86)\ Hewlett-Packard\EVAPA\DataBase in the Select the database location text box. 13. Click Next. The HP P6000 Performance Advisor Port Configuration window appears.
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IMPORTANT: This window appears only if the installation wizard detects that any of the default ports, 2376, 2377 or 2379 are in use, as follows: Table 1 HP P6000 Performance Advisor Default Ports
Performance Advisor service Server Database Tomcat Management Port 2376 2377 2379
The other ports available on the management server are displayed. For example, in the following screen, 60000 is the port available for the HP P6000 Performance Advisor Server service, 60001 is the port available for the HP P6000 Performance Advisor Database service, and 60002 is the port available for the HP Performance Advisor Tomcat Management Port.
Retain the ports that are displayed or enter the port numbers that you want to use. 14. Click Next and wait for configuration to complete. The Pre-Installation Summary window opens. 15. In the Pre-Installation Summary display, verify that your system has sufficient available disk space for the installation. If not, the installer will display an error message click Cancel. Otherwise, click Install. NOTE: The required disk space displayed in the Pre-Installation Summary dialog shows the size of the files that the installer will load. (The size displayed in Add or Remove Programs is determined by Windows.) 16. The Installing HP P6000 Command View Software Suite window displays the Installation in progress window. When done, you can implement Firewall Configuration and HP Insight Remote Support (recommended). If you are installing HP MIF, the installer checks to see if the firewall is enabled on the server. If the firewall is enabled, the following message is displayed: Setup has detected that windows firewall is enabled on the system
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You are prompted to configure port 2374 for HP P6000 Command View with the firewall. If you enable HP P6000 Command View with port 2374, the installer configures it on the firewall. If you are installing the HP P6000 Command View software suite, the installer checks to see if the firewall is enabled on the server. If the firewall is enabled, the following message is displayed: Setup has detected that windows firewall is enabled on the system You are prompted to configure port 2372 for HP P6000 Command View with the firewall. If you enable HP P6000 Command View with port 2372, the installer configures it on the firewall. 17. The Post-installation Summary window opens. Click Done. The software components are installed in the directory <system_drive>:\Program Files\Hewlett-Packard. NOTE: If the HP P6000 Command View installation fails, all installed components are uninstalled, including HP Command View 9.4; you must reinstall HP Command View 9.4. TIP: After installing HP P6000 Command View, you can modify the host name without reinstalling HP P6000 Command View or any related components.
The software is available from the Start menu (for example, Start > Programs > HP P6000 Command View). Services and the procedure to check their startup are started on the management server. Go to Control Panel > Administrative Tools > Services and check the status of the following services: HP P6000 Command View HP P6000 Performance Data Collector HP P6000 Performance Advisor HP Management Integration Framework HP StorageWorks CIM Object Manager
All the services should be in the Started state. 2. Start the software. (See Completing the array configuration for server-based management (page 43) for more information.)
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3.
Verify the display of storage system resources in the interface. In the navigation pane, click Hardware and verify the following: New, uninitialized arrays appear as uninitialized storage systems. Previously initialized arrays appear with their names and status. (Select each storage array to view its Properties page.) Previously initialized disk groups, hosts, virtual disks, and other resources appear in the navigation pane.
NOTE: If other installed products are present in the directory where HP P6000 Command View is installed, Windows Add or Remove Programs may display the size of the software suite as larger than its original value. This is normal.
2. 3.
Insert the installation DVD in the drive. Open a browser and navigate to the HP P6000 Control Panel: https://HP EVA storage system IP address: 2373 IMPORTANT: If you are currently running HP P6000 Command View 8.x.x or earlier (and management module firmware earlier than 0001.1000), use port 2372. TIP: If you have not yet accessed the management module, see Connecting to the management module in either the installation guide for the EVA4400 or for the P6300/P6500 EVA. See Documents (page 56) for document location. The HP P6000 Control Panel login window opens.
4.
Log in as an HP administrator. The default login information is admin for the user name and no password; or, use the modified user name and password you assigned in the HP P6000 Control Panel. The HP P6000 Control Panel GUI opens. In the navigation pane, select Update management module firmware. The Update Management Module Firmware window opens. Click Browse and navigate to the installation DVD. Select the ABM.pkg file and click Next step. Follow the online instructions and click Finish. A confirmation window opens.
Updating the HP Command View software suite on the management module 19
5. 6. 7. 8.
9.
Click OK. The Management Module Restart in Progress window opens and the image files are loaded. Upon completion, the HP P6000 Control Panel login window opens. This step can take several minutes.
IMPORTANT: The management module will restart upon completion of this update. Allow up to 15 minutes to re-establish a browser connection. Do not reseat, restart, or reset the management module during this interval if you are unable to reconnect from your browser.
IMPORTANT: If the time set on your system in not your local time, the installation can fail. For instructions to recover, see the HP P6000 Command View Release Notes.
These groups are created when you install HP P6000 Command View. See your Windows documentation for more information on Windows user groups.
Close all applications. Back up your existing HP P6000 Command View configuration files.
For unsupported upgrade paths, the previous version must be removed first. After removing the previous version, the following error message may appear when installing the latest version of HP P6000 Command View:
A previous Master Installer version has been detected on the system. Uninstall the previous version and retry the installation.
20 HP P6000 Command View software suite
If this message is displayed, do the following: 1. Go to the directory Program Files\Common Files\InstallShield\Universal. 2. Locate any directories named HP_MasterInstallerXX and delete them. There may be a directory for each previous version of HP P6000 Command View that was installed on the system. 3. Continue with the upgrade. For supported upgrade paths, you do not have to remove the earlier version before upgrading to the latest version of HP P6000 Command View. During the upgrade, the following message is displayed:
Suite Installer: The installer has detected an earlier version of HP Command View. The earlier version of the software will be removed during the upgrade. Note: Back up your existing Command View configuration files and close all open applications before proceeding with the upgrade.
To continue with the upgrade, ensure that all other applications are closed, and then click OK. All software components that were installed with the earlier version are upgraded to the latest version. If limited software components were installed with the earlier version, select the additional software components when prompted during the upgrade.
HP P6000 Command View and CVEVA_<Installed Version>\_bkp_<SYS_DATE_TIME>\ HP P6000 Performance Data Collector performance history backup HP SMI-S EVA backup and restore configuration files: cxlog4j.properties cxws.properties EVA Provider files: evaProvider.properties indication.cfg LifeCycleIndication.cfg log4j.properties <SMIS_INSTALL_DIR>\SMIS_<Installed version>\_bkp_<SYS_DATE_TIME>\SMI-S\EVAProvider <SMIS_INSTALL_DIR>\SMIS_<Installed version>\_bkp_<SYS_DATE_TIME>\SMI-S\CXWSCimom
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If you are running HP P6000 Command View 8.x or earlier (including HP P6000 Performance Data Collector) and the performance history folder contains any files or folders, you are prompted to retain the performance history. Select one of the following options: Click yes to retain the performance history. Click no to remove the performance history folder.
If you choose to keep the performance history, the following message is displayed when software removal is complete: Unable to remove directory: <install_location>\EVA Performance Monitor.
for an array-based management system, reset the system using the reset button for a server-based management system, perform a complete uninstall of HP P6000 Command View 10.0 and reinstall the earlier version
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$ mount/media_format=dvd/undefined_FAT=fixed:none:8192/over=id <HOSTNAME>$DQA0: For example: $ mount/media_format=dvd/undefined_FAT=fixed:none:8192/over=id IA641$DQA0: 2. Select the executable for the applicable operating system (Table 3 (page 24)). Table 3 DVD executables directory structure and filenames
Directory SSSU Subdirectory VMS Executable filenames SSSU_VMS_ALPHA.EXE SSSU_VMS_IA64.EXE hp_ux sssu_hpux_ia64 sssu_hpux_parisc tru64 ibm_aix linux sssu_tru64 sssu_aix sssu_linux_ia64 sssu_linux_x64 sssu_linux_x86 windows sssu_win_amd64.exe sssu_win_ia64.exe sssu_win_x86.exe sun_os sssu_solarisX86.exe sssu_solarissparc.exe EVAInfo hp_ux evainfo_HPUX_11_11_PARISC1 evainfo_HPUX_11_31_IA64 evainfo_HPUX_11_31_PARISC linux evainfo_LINUX64_ITANIUM2 evainfo_LINUX_AMD643 evainfo_LINUX_INTEL324 evainfo_RHEL5LINUX_AMD645
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1 2 3 4 5
Also works on version 1 1.23. Works on 64bit versions of SUSE 10, RHEL 4, and RHEL 5. Works on 64bit AMD versions of SUSE 10 and RHEL 4. Works on 32bit versions of SUSE 10, RHEL 4 and RHEL 5. Works on 64bit AMD versions of RHEL 5.
3.
NOTE: If you installed the software on a client server, the software icon will not be visible. To verify installation, open the executable on your operating system. The display should show SSSU for HP P6000 Command View with version and build number.
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4 HP SMI-S EVA
This chapter describes how to configure HP SMI-S EVA after installation of the HP P6000 Command View software suite. NOTE: If you have layered applications requiring HP SMI-S EVA, you can install the HP SMI-S EVA component on any server that is either connected to the array/SAN or has access to HP P6000 Command View via the Ethernet. You can access the array-based version of HP P6000 Command View using the Discoverer tool. See Configuring HP SMI-S EVA to discover arrays (page 27) for more information.
To adjust memory usage or other JVM options: 1. Check the default parameters in the CxwsCimomService.cfg file. This file contains the Java options (in the JAVA_OPTIONS section) used by CIMOM and is located at: <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\CxwsCimomService.cfg The default parameters in the CxwsCimomService.cfg file are: 2. -Xms128m (Minimum Heap Memory Usage in mb) -Xmx1024m (Maximum Heap Memory Usage in mb)
3.
On the command line, enter <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\jre\bin\java -Xmx1024m -version. If the Java version number is returned, the default value of 1024m for -Xmx is correct. If the Java version number is not returned, retry the command using lower values until the Java version number is returned. For scaled configurations (configurations that contain hundreds of Vdisks created and presented with frequent performance data collection), the value of 1024m for -Xmx is insufficient. To determine the Max Heap Space for the machine, enter the following command at the command line: <install_location>\SMI-S\CXWSCimom\jre\bin\java Xmx1600m version If the Java version number is returned, the value of 1600m is correct. If you try higher values and the Java version number is not returned, retry the command with lower values until the Java version number is returned. Then use the last value you entered.
4.
Add the value that returned the Java version number as the -Xmx value in the CxwsCimomService.cfg file located in the directory <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\.
26
HP SMI-S EVA
5. 6.
After changing the CxwsCimomService.cfg file, restart the HP CIM Object Manager service. Verify that the following files are available: <install_location>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\lib\hpEVA.jar <install_location>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\lib\SALEva.jar <install_location>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\lib\SALCommon.jar <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\lib-native\WindowsAuthenticator.dll <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\lib-native\WindowsEventLoggingUtil.dll <install_location>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\lib-native\Indication.dll <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin\ccbgn.cfg <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\jre\bin\ccbgn.cfg
The Discoverer tool lets you perform these tasks in both interactive and noninteractive modes. See Using Discoverer modes for more information.
If this message appears, import the Single Sign-on trust certificate manually to ensure that HP SMI-S EVA and HP P6000 Command View can communicate.
27
In the following example, the user chose option 1. Add a CV IP and responded to the following prompts:
28 HP SMI-S EVA
Please enter your choice :1 Enter the IP address of CommandView :xx.yyy.zz.abc / 15.154.59.220 Enter the CommandView username : Enter the CommandView password : Operation in progress....Please wait.... Operation successful!!
29
2.
On the CIM client machine, specify the following options to connect to the HP SMI-S EVA server using SSL mode: java -Djavax.net.ssl.trustStoreType=jks -Djavax.net.ssl.trustStore=hpSMIS.trust
3.
Change the classpath variable to include the directory for the hpSMIS.trust file.
The non-Java-based clients must use client.pem to connect to the management server.
Lifecycle indication
You can modify the LifeCycleIndication.cfg file to configure lifecycle indications. The file is located in the directory <install_location>:\Program Files\Hewlett-Packard\ SMI-S\EVAProvider\config. Table 4 (page 30) describes lifecycle indication configurable properties. NOTE: Long file names in the following table are arbitrarily wrapped. They contain no spaces.
LifeCycleIndication.Enable FALSE
For example, the following line in LifeCycleIndication.cfg enables lifecycle indications for storage volumes:
30 HP SMI-S EVA
LifeCycleIndication.Disable.Vdisk=FALSE HP SMI-S EVA supports lifecycle indications for the following array elements: VdiskModeled as CIM_StorageVolume. Supports lifecycle indications for creating, modifying, and deleting instances. ArrayModeled as CIM_ComputerSystem. Supports lifecycle indications for instance modification. FCPortModeled as CIM_FCPort. Supports lifecycle indications for instance modification.
To customize lifecycle indication Customize the lifecycle indication features using the configuration file. To enable lifecycle indication By default, lifecycle indication is disabled (LifeCycleIndication.Enable is set to FALSE). To enable lifecycle indication, set its value to TRUE. To disable lifecycle indication for Vdisk, Array, or FCPort By default, LifeCycle Indications for Vdisk, Array and FCPort are enabled (set to FALSE). To disable lifecycle indication for the supported elements, set the value for each to TRUE: LifeCycleIndication.Disable.Vdisk=TRUE LifeCycleIndication.Disable.Array=TRUE LifeCycleIndication.Disable.FCport=TRUE
To configure the Polling Interval Polling is done at 10-minute intervals by default. To change the interval, set the value for LifeCycleIndication.PollingInterval in minutes. For example, to set the polling interval for 1 hour, set the value as follows: LifeCycleIndication.PollingInterval=60
Alert indication
NOTE: Alert indications are not supported for array-based management. Use the file Indication.cfg to configure alert indications. This file is located at: <install_location>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config. Table 5 (page 31) describes the configurable properties in Indication.cfg. Table 5 Configurable properties in Indication.cfg
Property LogLevel LogFileSize SnmpAgtIps Default value 1 250 Description Set to 0 for ERROR-level logging; set to 1 for INFO-level logging; set to 2 for DEBUG-level logging. Maximum size of theIndication.log file, in KB. Controls the source IP address of the SNMP trap. Use the comma (,) to set more than one IP address. If this property value is blank, SNMP traps are accepted from any IP address.
For example, the following line in the file Indication.cfg produces debug logs: LogLevel=2
31
To configure HP SMI-S EVA to generate alerts using HP Insight Remote Support: 1. Open a command window (C:\) on the management server. 2. Change to the directory where HP Insight Remote Support is installed. (Typically, the directory is <install_location>:\Program Files\Hewlett-Packard\svctools\common\bin.) 3. Enter the following commands at the system prompts:
<install_location>:\Program Files\Hewlett-Packard\svctools\common\bin> desta snmp off Do you really want to turn off SNMP service trap notification [Yes]: yes SNMP Service Trap notification is now disabled.
4.
SMI-S supports both type 2 and 3 traps. The desta snmp command enables or disables support notification to management applications. All HP Insight Remote Support clients (such as HP Systems Insight Manager and HP OpenView Operations) using SNMP notification from HP Insight Remote Support will be affected momentarily when you execute the desta snmp off command. HP Insight Remote Support clients using other notification mechanisms (such as SMTP) will not be affected. For more information on notification mechanisms that will not be affected, see your HP Insight Remote Support documentation.
Configuring HP SMI-S EVA logging using the dynamic log-level setting tool
The dynamic log-level setting tool enables you to change the log levels of both the CIMOM and HP SMI-S Provider without restarting the service. NOTE: The log levels are ALL, DEBUG, ERROR, INFO, WARN, OFF. The log levels are case sensitive. Specify the desired log level using only uppercase characters. After you change the log level, it may take a few minutes for the changes to take effect.
To change the log level: 1. Open a command prompt window (C:\). 2. Set the path to the specified directory, as shown in the following example: <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin 3. Enter the Set_LogLevel command, as shown in the following example: cscript Set_LogLevel.vbs <loglevel>
32 HP SMI-S EVA
After you enter the CIMOM and HP SMI-S Provider Set_LogLevel command, the log level is set to the desired log level. A message similar to the following is displayed: Log Level Set to: log level For example: if you enter the following: C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin>cscriptSet_LogLevel.vbs ALL the following output is displayed: Set_LogLevel.vbs ALL
33
1.
Open the cxws.log file, which is in the the directory <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\logs. For example, in the cxlog4j.properties file, if the log level is set to INFO, then the log file contains the following information:
[071 127 17:32:58 [071 127 17:32:58 [071 127 17:32:58 [071 127 17:32:58 main main main main StartCXWS] HTTP service started StartCXWS] AliveThread is started and is running StartCXWS] Cimom Service is started StartCXWS] ProviderLoader is started
2.
Verify that the timestamps are from the latest restart. If yes, then CIMOM has restarted successfully.
nearonline Specifies that nearline disks will be used to create a storage pool.
34
HP SMI-S EVA
provider.sal.MaxSupportedLogLevel provider.eva.defaultRaid
3 0 1
35
NOTE: If you make changes to any objects used between two storage systems (for example, changes in DR groups), you must refresh each storage system. The time required for a cache update depends on the array's size.
To update cache data: 1. Open a command prompt window (C:\). 2. Set the path to the specified directory, as shown in the following example: <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin 3. Execute the CLIRefreshTool.bat command script. Enter the host IP, user name, and password, and select the array when prompted. An example follows:
C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin> CLIRefreshTool.bat Enter the internet address of the host in the format- http://HOSTNAME:http://localhost Enter the username: UserName Enter the password: password NameSpace:/root/eva/
NOTE:
(0)---> EXIT Enter your choice:1 Choice entered:1 Refreshing:DEXL_FDB0 Refresh of the Storage System: DEXL_FDB0 started Refresh of the Storage System: DEXL_FDB0 is complete
NOTE: The HPEVA_ArrayRefreshStatus class uses only arrays that are in a good state when calculating refresh percentages. To obtain the values using GetArrayRefreshStatus: 1. Open a command prompt window (C:\). 2. Set the path to the specified directory, as shown in the following example: <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin 3. Execute the following command: C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin> GetArrayRefreshStatus.bat <SMI-S_username> <SMI-S_password>
36 HP SMI-S EVA
==============START OF HPEVA_ArrayRefreshStatus INSTANCES======== // enumerating "\\root\\eva:HPEVA_ArrayRefreshStatus" // 4380 bytes instance of HPEVA_ArrayRefreshStatus as $hpeva_arrayrefreshstatus0 { Provider = "ArrayRefreshStatus Provider"; // key SystemWWN = { "50001FE1500980F0", "50001FE150098DD0" }; RefreshStatus = { 3, 3 }; CacheRefreshProgressPercent = 100; isCacheInitialised = true; ProxyCommandViewIPs = { "15.154.56.156" }; };
To remove HP SMI-S EVA: 1. Select HP P6000 Command View software suite in Add or Remove Programs and click Remove. The InstallAnywhere window opens. 2. 3. 4. 5. Click Next. Select Uninstall Specific Feature. The Features window opens. Select the HP SMI-S EVA component, and click Uninstall. When removal is complete, the summary information window opens. Click Finish.
37
5 Browser configuration
Configure your browser as described in this section to ensure that the HP P6000 Command View user interface works correctly.
Installing the Management Group security certificate Configuring browsers for single sign-on
Configuring Internet Explorer for single sign-on
Use the following procedure to prevent an Internet Explorer browser from displaying a login dialog prior to initiating the single sign-on authentication with the Management Integration Framework web server. Considerations The format for entering a URL is: https://<IP Address>:2374. Procedure 1. In Internet Explorer, select Tools > Internet Options. 2. Select Security > Local intranet, then click Sites 3. Deselect Automatically detect intranet network, then select these settings: Include all local (intranet) sites not listed in other zones Include all sites that bypass the proxy server Include all network paths (UNCs) 4. To enable specific sites, click Advanced, then enter the URL each site, then click Close.
Tools > Internet Options > General Temporary Internet Files > Settings Check for newer versions of stored pages AutomaticallyFor a homogeneous environment (EVA arrays only) NeverFor a heterogeneous environment (EVA and HSG80 arrays) Amount of disk space to use Colors Use Windows colors Use hover color Fonts Language script 10 MB (minimum) Selected Selected Latin-based
Tools > Internet Options > Security > Local Intranet > Custom Level Downloads File download Font download Miscellaneous Access data sources across domains Allow META REFRESH Allow scripting of Microsoft web browser controls Allow script-initiated windows without size or position constraints Allow webpages to use restricted protocols for active content Display mixed content Submit nonencrypted form data Use pop-up blocker Userdata persistence Enable Enable Prompt Enable Enable Enable Prompt Enable Enable Disable Disable
Websites in less privileged web content zone Enable can navigate into this zone Scripting Active scripting Enable
39
Tools > Internet Options > Privacy Settings Setting for the Internet zone Pop-up Blocker Tools > Internet Options > Connections Local Area Network (LAN) Settings Configure to enable browsing to the management server2 on which HP P6000 Command View is installed Settings will vary based on your local network configuration Set the bar at the very bottom of the scale Not selected
Tools > Internet Options > Advanced Browsing Disable script debugging (Internet Explorer) Selected Disable script debugging (Other) Display a notification about every script error Enable third-party browser extensions (requires restart) Selected Not selected Selected
Enable visual styles on buttons and controls Selected in webpages Reuse windows for launching shortcuts (when tabbed browsing is off) Show friendly HTTP error messages Multimedia Enable Automatic Image Resizing Play animations in webpages Show pictures Smart image dithering3 Security Check for server certificate revocation(requires restart) Check for signatures on downloaded programs Do not save encrypted pages to disk Use SSL 3.0 Warn if changing between secure and not secure mode Warn if forms submittal being redirected
1 2 3
Not selected Selected Selected Selected Selected Selected Not selected Selected Not selected Selected Not selected Selected
These settings apply to both IE 8 and IE 9. Applies to both server-based management and array-based management, and to all software interfaces including Command View, Performance Advisor, Performance Data Collector, and MIF. Not for IE 9.
40
Browser configuration
NOTE: Only 32bit browsers are supported for use with HP P6000 Command View, HP P6000 Performance Advisor, and HP Management Integration Framework. Table 9 Mozilla browser settings1
Menu option Tools > Options > Content Block pop-up windows Javascript Block unrequested pop-up windows Enable Javascript Advanced Not selected Selected Select all options Setting Value
Fonts & Colors > Advanced Allow pages to choose their own fonts, Selected instead of my selections above Colors Tools > Options > Privacy History Javascript Firefox will Enable Javascript Advanced Tools > Options > Advanced > Encryption Protocols Validation Use SSL 3.0 Use the Online Certificate Status Protocol (OCSP) to confirm the current validity of certificates Selected Not selected Remember history Select Select all options Allow pages to choose their own colors, Selected instead of my selections above
Tools > Options > Advanced Protocols Use SSL 3.0 Selected 10 MB When the page is out of dateFor a homogeneous environment (EVA arrays only) NeverFor a heterogeneous environment (EVA and HSG80 arrays) Configure Proxies to Access Configure to enable browsing to the Settings will vary based on your local network the Internet management server on which HP P6000 configuration Command View is installed
1 These settings apply to both Mozilla 3.6 and 4.
41
42
Browser configuration
43
15. In the Install Management Group Certificate window, click Refresh and Close. 16. Enter your username and password and click OK to log in to Command View.
1. 2. 3. 4. 5.
Click Management Options in the session pane. The Management Options window opens. Select Manage Storage system password access. The Storage System Password Access window opens. Click Enable. The Enable Password Access to a Storage System window opens. Select the array to enable in the Storage System World Wide Node Name list. Only WWNNs that do not have an enabled password are displayed. Enter the array password in the Enter Password box. Enter the password again in the Confirm Password box. NOTE: This password must match the one set for the array.
6. 7. 8.
Click Enable password. The Enable Password Access dialog box opens. Click OK. A status window opens, indicating success or failure. Click OK to return to the Storage System Password Access window.
To enable a password on a array-based management configuration: 1. Click Launch HP P6000 Control View on the Management Module Properties page to start the HP P6000 Control View. 2. To change the storage system password, select Configure Administrator login options. 3. Under Management Server Password, enter the new password in the Password box. 4. Enter the password again in the Confirm Password box. 5. Click Set Password.
45
NOTE: When you initialize (or reinitialize) an array, you must force a discovery cycle to restore the communication path. If the array is still not visible, restart the HP P6000 Command View service on any standby management servers. Run rediscovery, check the online help, or see the HP P6000 Command View User Guide for more information. When initializing an array, you must enter a name for the array. You can also perform the following optional tasks: Enter the number of disks to be included in the default disk group. Set the drive type. Set the array date and time. Enter a console LUN ID. Select a disk failure protection level. Enter comments.
See the online help for instructions for completing these tasks.
Licensing
NOTE: Array-based management users will have read-only access to HP P6000 Continuous Access features. Server-based management is required for full HP P6000 Continuous Access functionality. HP recommends that you use HP P6000 SmartStart to obtain your license key, to simplify your process. Once installation is complete, you must have access to a license key to use all HP P6000 Command View features. The product's License Entitlement Certificate provides instructions on how to obtain a license key. A temporary, instant-on license key is available on first installation of HP P6000 Command View so that you can immediately start using it. The instant-on license is not enabled by default for HP P6000 Command View array-based management, but is enabled by default when the software suite is installed on the management server (server-based management). The instant-on license is valid for all arrays managed by an HP P6000 Command View server, and it enables all features (HP P6000 Command View, HP P6000 Business Copy, HP P6000 Continuous Access, HP P6000 Performance Advisor, HP P6000 Performance Data Collector, and thin provisioning) with unlimited capacity for 60 days from first use. Upon expiration of the instant-on license key, the features are disabled. You must obtain a permanent license key to continue to use the features. Available license keys include: HP P6000 Command View General license keyRequired to manage drives and disk groups HP P6000 Business Copy license keyActivates snapshot, snapclone, and mirrorclone features. HP P6000 Continuous Access license keyActivates the data replication feature HP P6000 Command View upgrade licenseRequired for any of the following: Adding licensed capacity Upgrading to a different array type
HP P6000 Command View Data Migration licenseRequired to migrate data to a different array HP P6000 Performance AdvisorRequired to analyze performance data, collected by HP P6000 Performance Data Collector
When a permanent license is installed, it takes effect immediately for the array. The supported capacity for the array is determined by the specific license that is installed. If you remove the
46 Array configuration setup
permanent license during the instant-on license validity period, the instant-on characteristics (all features and unlimited capacity) are reinstated for the remainder of the 60-day evaluation period. Model upgrade and extended evaluation licenses are also available. License keys can be generated to cover the total raw capacity of each array. You can enter the license key before or after initializing the array. License keys are specific to an array and are not transferable. For information on licensing and obtaining keys, see the HP License Key Delivery Service at: https://webware.hp.com/Welcome.asp.
Configuring the VMware guest operating system for HP P6000 Command View
To manage arrays through HP P6000 Command View on a guest operating system, you will need to add the arrays through the VMware vSphere Client and VMware Infrastructure client so that HP P6000 Command View can discover them. After installing HP P6000 Command View for the first time, or when adding a new array to your SAN, complete the following steps: 1. To verify that the VMware ESX server has discovered the HP storage array on the SAN, launch the VMware vSphere Client, enter the appropriate credentials, and click Login. 2. Select the ESX server, and then click the Configuration tab. Right-click the HBA and click Rescan. Figure 2 VMware rescan
3.
After the rescan is complete, you should see the array information displayed under the details of the HBA. Figure 3 VMware details
4.
Right-click the array, select Manage Paths, and set the policy as recommended by VMware. Click Close.
Configuring the VMware guest operating system for HP P6000 Command View
47
5. 6.
To configure the array for the guest operating system, launch the VMware Infrastructure client, enter the appropriate credentials, and click Login. Right-click the virtual machine icon and select Edit Settings. The Virtual Machine Properties window displays the hardware visible to the guest operating system. Select Add. The Add Hardware Wizard appears.
7. 8.
Select SCSI Device, and then click Next. From the SCSI Device list, select the applicable device (for example, RAID-HP), and then click Next. If the list is empty, check the zoning. If you are connected to several HP arrays, multiple RAID-HP entries will be visible.
48
9.
Click Finish in the Ready to Complete window. In the Virtual Machine Properties window, the added SCSI device should appear. Click OK. Repeat Step 6 through Step 9 for each RAID-HP device. Each device will have a different Virtual Device Node value, such as SCSI(0:1) or SCSI(0:2). Figure 5 VMware Virtual Machine Properties
Configuring ports
Provides information on open tcp ports that may be used in your server-based or array-based management configuration. Table 10 Open tcp ports
Initial Port Connection Configurable Role No No Client Client Applicable Platforms
Port 25 162
Use
HP P6000 Command View ABM/SBM Email notification feature HP P6000 Command View ABM/SBM SNMP Trap notification feature HP P6000 Command View ABM/SBM Web Server HP P6000 Command View ABM/SBM iSCSI router configuration HP P6000 Command View ABM/SBM File upload via command line client Performance Data Collection Service SBM
evapdcs
tcp
860
No
Server
Configuring ports
49
Process
Protocol
JavaWrapper wbem/tcp JavaWrapper wbem/tcp JavaWrapper tcp JavaWrapper tcp ntpd portmap sim ntp/udp tcp tcp
HP P6000 Command View ABM NTP time sync feature RPC Service Simulator controller paths ABM SBM
900... Yes 900+2*Num arrays configured controller 950 2375 2373 7920 2374 9000 Default in range selected by OS Default in range selected by OS Yes Yes No No Yes Yes Yes
Simulator CLUI Simulator GUI HP P6000 Control View WEBES Support MIF Web Server MIF Discovery MIF Unsecured Web Service
xf
https/tcp
Yes
Server
ABM/SBM
For SSSU
50
7 Troubleshooting
This chapter describes known issues and suggested resolutions for troubleshooting the software installation of HP P6000 Command View and HP SMI-S EVA, and use of the web browser.
If HP 6000 Performance Advisor and HP P6000 Performance Data Collector are installed: \Program Files\Hewlett-Packard\EVA Performance Monitor\logs \Program Files\Hewlett-Packard\EVA Performance Monitor\cache
Controller time zone reset to UTC after upgrading array-based HP P6000 Command View
After updating HP P6000 Command View in an array-based management configuration, the controller time zone is reset to UTC. To ensure proper event handling, set the time zone and time to the local time. The correct time can be set from HP P6000 Command View by selecting System OptionsSet time options.
51
Failed to connect. The Management Group (MG) may not be installed. Please refer to help for more information. Install the Management Group Certificate in the browser and then restart the browser. See the HP Management Integration Framework Administrator Guide, version 1.4, or later, for more information.
Logon to HP P6000 Command View may require a fully qualified user name
When logging on to HP P6000 Command View on a machine that is not an authenticator for the HP Management Group of which the machine is a member, you may need to use a fully qualified user name (for example, user@ossecuritydomain). This is necessary if you used HP Management Integration Framework Security software to modify the default security configuration for HP P6000 Command View.
A machine is a management server running server-based HP P6000 Command View or a management module running array-based HP P6000 Command View. See the HP Management Integration Framework Administrator Guide for more information about HP Management Groups.
52
Troubleshooting
Running HP P6000 Command View and HP Systems Insight Manager on the same server
To run HP P6000 Command View and HP Systems Insight Manager on the same server and be able to discover and perform data collection on arrays, you must change certain settings for HP Systems Insight Manager during HP P6000 Command View installation. Perform the following steps: 1. Install HP Systems Insight Manager. 2. Install HP P6000 Command View. The installer will issue a message that Wbemport 5988/5989 is already in use. 3. 4. Change the default port to any available port in the range 60000 through 65536. Complete the HP P6000 Command View installation.
Restart the services or reboot the server, then perform the following steps: 1. Navigate to the directory C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\ config\cxws.properties. 2. Check the port details. Port information similar to the following is displayed: cxws.http.port=60001 cxws.https.port=60002 3. Navigate to the directory C:\Program Files\HP\Systems Insight Manager\config\identification\wbemportlist.xml. Port information similar to the following is displayed:
wbemportlist port id="5989" protocol="https .................. port id="60001" protocol="https interopnamespacelist interopnamespace name="interop" / /interopnamespacelist /port /wbemportlis
4.
Web browser
When certificates are installed in browsers, troubleshooting is provided as part of the installation of HP P6000 Command View. For additional information, see the HP Management Integration Framework Administrator Guide.
HP SMI-S EVA
This section provides troubleshooting information for HP SMI-S EVA installation and configuration for server-based management. This section does not apply to array-based management.
Creating a pool results in disk groups created with a size different from requested size
When you create a pool of disks through HP SMI-S EVA, the size of the total created disk groups is less than requested. For example, if you create a pool of 300 GB, the size of the pool when created is approximately 253 GB. When creating a pool of nearline disks with the minimum size possible, the actual size of the pool might be more than the specified size.
Web browser 53
HP SMI-S EVA loses communication with array-based management system after management module software is upgraded
When upgrading an array-based management module, the HP SMI-S EVA trust certificates between HP P6000 Command View and HP SMI-S EVA are not maintained. The trust relationship must be re-established using the Discoverer tool after the management module has been upgraded.
54 Troubleshooting
Append a flag 1. Append the flag Djava.net.preferIPv6Addresses=true in <install_location>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\CxwsCimomService.cfg for the JAVA_OPTIONS property. 2. Restart the CIMOM service. 3. Using the Discoverer tool, manually remove the IPv4 address if shown, and add the IPv6 address.
HP SMI-S EVA
55
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/go/wwalerts After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.
Product feedback
To make comments and suggestions about HP HP P6000 Command View, please send a message to CVfeedback@hp.com.
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to storagedocsFeedback@hp.com. All submissions become the property of HP.
Related information
Documents
You can find the documents referenced in this guide on the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product.
Websites
HP: http://www.hp.com HP Storage: http://www.hp.com/go/storage
56 Support and other resources
HP Partner Locator: http://www.hp.com/service_locator HP Software Downloads: http://www.hp.com/support/downloads HP Software Depot: http://www.software.hp.com HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage/spock
Typographic conventions
Table 1 Document conventions 1
Convention Medium blue text: Table 1 (page 57) 1 Medium blue, underlined text: http:// www.hp.com Bold text Element Cross-reference links and email addresses Website addresses Keys that are pressed Text typed into a GUI element, such as into a box GUI elements that are clicked or selected, such as menu and list items, buttons, and check boxes Italic text Monospace text Text emphasis File and directory names System output Code Commands, their arguments, and argument values Monospace, italic text Code variables Command variables Monospace, bold text . . . WARNING! CAUTION: An alert that calls attention to important information that if not understood or followed can result in personal injury. An alert that calls attention to important information that if not understood or followed can result in data loss, data corruption, or damage to hardware or software. An alert that calls attention to essential information. An alert that calls attention to additional or supplementary information. An alert that calls attention to helpful hints and shortcuts. Emphasized monospace text Indication that the example continues
Typographic conventions
57
Glossary
This glossary defines terms that are used in this guide or are related to the software.
A ABM array Array-based management. Synonymous with storage array, storage system, and virtual array. A group of disks in one or more disk enclosures connected to two controllers running controller software that presents disk storage capacity as one or more virtual disks. See also virtual array, storage system. A management structure in which HP P6000 Command View is installed on the management module within the controller enclosure.
Common information model object manager. An intelligent device that requests services from other intelligent devices. In the context of HP P6000 Command View, a client is a computer that is used to access the software remotely using a supported browser.
D default disk group disk group The disk group created when the array is initialized. The disk group must contain a minimum of eight disks. The maximum is the number of installed disks." A named group of disks selected from all the available disks in a disk array. One or more virtual disks can be created from a disk group. Also refers to the physical disk locations associated with a parity group. Data Replication group. A logical group of virtual disks in a remote replication relationship with a corresponding group on another array.
DR group
E Enterprise Virtual Array An HP disk array product that allows pooled disk capacity to be presented to hosts as one or more variably sized physical devices. An array consists of disks, controllers, cables, power supplies, and controller software. Storage system, virtual array, and storage array are other names for an array. An enterprise-level virtualization product offered by VMware.
Gigabit interface converter. A hardware module that connects fiber optic cables to a device and converts electrical signals to optical signals. A server that runs customer applications such as file and print services. HP P6000 Command View and HP P6000 Replication Solutions Manager can be used on a general purpose server in limited configurations.
H host HP P6000 Control View A computer that runs user applications and uses the information stored on an array. The software control view for HP EVA4400 and P6300/P6500 arrays.
58
Glossary
I IE ESC J JVM L LUN Logical unit number. A LUN results from mapping a SCSI logical unit number, port ID, and LDEV ID to a RAID group. The size of the LUN is determined by the emulation mode of the LDEV and the number of LDEVs associated with the LUN. For example, a LUN associated with two OPEN-3 LDEVs has a size of 4,693 MB. Java Virtual Machine. Internet Explorer Enhanced Security Configuration.
M management server MIF N NAS O HP P6000 Control Panel OCSP R RSM S SAL SAN SBM server-based management SLP SMIS-EVA snapclone snapshot Storage Abstraction Layer. Storage area network. A network of storage devices available to one or more servers. Server-based management. Management from a server. See also management server. Service locator protocol. Storage Management Initiative Specification for Enterprise Virtual Arrays. A copy that begins as a fully allocated snapshot and becomes an independent virtual disk. Applies only to the HP Enterprise Virtual Array. A nearly instantaneous copy of the contents of a virtual disk created without interruption of operations on the source virtual disk. Snapshots are typically used for short-term tasks such as backups. Single Point of Connectivity Knowledge website. SPOCK is the primary portal used to obtain detailed information about supported HP storage product configurations. Secure Sockets Layer. Storage System Scripting Utility. An HP command line interface used to configure and control arrays. See SAN. See array.
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A server on which HP P6000 Enterprise Virtual Array management software is installed, such as HP P6000 Command View and HP P6000 Replication Solutions Manager. Management Integration Framework.
Operator control panel or view. The hardware operator control panel or view. HP P6000 Control View is the software control panel for HP EVA4400 and P6300/P6500 arrays. Online Certificate Status Protocol.
A system consisting of one or more arrays; synonymous with virtual array. See also array. See SSSU.
Universal Time Coordinated. Unique Universal Identifier. A unique 128-bit identifier for each component of an array. UUIDs are internal system values that users cannot modify.
V virtual array Synonymous with disk array and storage system, a group of disks in one or more disk enclosures combined with control software that presents disk storage capacity as one or more virtual disks. See also virtual disk. Variable disk capacity that is defined and managed by the array controller and presented to hosts as a disk. May be called Vdisk in the user interface. Virtual Machine.
World wide node name. A globally unique 64-bit identifier assigned to each Fibre Channel node process.
60
Glossary
Index
A
admin groups, 1 1 array initializing, 45 passwords, 44 array configuration completing, 43 array-based management, 6 authentication, 10, 1 1 installing, 14 troubleshooting, 51 HP P6000 Control Panel, 19 HP P6000 Replication Solutions Manager, 13 HP SMIS-EVA, 10 HP SSSU, 13 HP technical support, 56 Hypervisor VMware, 9
B
browser settings, 38 clear, 42
I
initializing the array, 45 InstallAnywhere application, 14 hang with firewall, 14 installation typical, 14 installing on management module, 13 on management server, 13 iSCSI devices, 8
C
CIMOM, 10 communication path verifying, 44 conventions document, 57 credentials, 1 1 setting, 10
K
kit contents, 6
D
database Performance Advisor, 23 default ports, 16 devices multifunction router, 8 router, 8 Discoverer tool, 27 document conventions, 57 documentation HP website, 56 providing feedback, 56 DVD contents, 6
L
license agreement, 15
M
management array-based, 6 module, 13 server-based, 6, 13 management module, 13 installing on, 13 management server, 13 installing on, 13 management server types, 10 multifunction router devices, 8
E
EVA4400, 6
O
open ports, 49 Open View Storage Node Manager, 10 OpenView Storage Area, 10
F
feedback, 56 Firewall hang InstallAnywhere, 14
P
passwords array, 44 Performance Advisor database , 23 removing , 23 permission, 1 1 ports open, 49 power failure during installation, 52
61
G
groups admin, 1 1
H
help obtaining, 56 HP Insight Remote Support, 10 HP P6000 Command View
X
XP Advanced Edition, 10
R
Remote Desktop, 14 removing Performance Advisor, 23 software suite, 22 router devices, 8
S
SCSI mode virtualized, 9 server-based management, 6, 13, 43, 44 Service Location Protocol (SLP), 10 setting credentials, 10 Single Sign-on trust certificate, 27 software suite removing, 22 SSSU, 13 storage system initializing, 45 passwords, 44 Subscriber's Choice HP, 56
T
Tape Libraries, 13 tcp ports open, 49 technical support HP, 56 service locator website, 56 troubleshooting power failure, 52 trust certificate Single Sign-on, 27
U
udp ports open, 49 user defined, 1 1
V
verifying communication path, 44 virtualized SCSI mode, 9 VMware, 8 VMware Hypervisor, 9
W
websites HP, 56 HP documentation, 56 HP Subscriber's Choice for Business, 56
62 Index