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QUESTION 1
You are currently working on creating the activity list for an initiative in your organization. What
characteristic must be assigned to each task in your task list?

A. Procurement needs
B. Risk level
C. Unique number
D. Roles and responsibilities

Correct Answer: C
Explanation

Explanation/Reference:
Each task in the task list should have a unique number to identify the specific task and it should have a
description of what the task is.
Answer: B is incorrect. The risk level is not associated with the task list.
Answer: D is incorrect. Roles and responsibilities are not included directly in the task list.
Answer: A is incorrect. Procurement needs are not included in the task list.

QUESTION 2
Shelly is the business analyst for her organization and she's working with Thomas to review the business
requirements. They are discussing the identified requirements, how the requirements will transition to the
operations, and the longevity of the solution. Thomas is concerned that the identified requirements may not
map to the desired future state of the organization. What business analysis task is Shelly facilitating in this
scenario?

A. Acceptance evaluation criteria definition

B. Requirements quality assurance
C. Validate requirements
D. Stakeholder management

Correct Answer: C
Explanation

Explanation/Reference:
Shelly and Thomas are performing the validate requirements task. This task helps to ensure that the
requirements map to the business goals and objectives, resolve the issue, and predict the longevity of the
requirements to satisfy business needs.
Answer: B is incorrect. There is not a business analysis task called requirements quality assurance.
Answer: A is incorrect. Acceptance evaluation criteria definition is a task to ensure that the requirements
are clear and precise enough to create tests and inspect to know that the work has been completed.
Answer: D is incorrect. Stakeholder management is the management of stakeholders' issues, conflicts,
queries, concerns, threats, and perceived threats about the requirements.

QUESTION 3
Which of the following are documented approaches to the business analysis work? Each correct answer
represents a complete solution.

A. Deming's Quality Circle

B. Lean
C. Six Sigma
D. Waterfall approach

Correct Answer: BCD

Explanation

Explanation/Reference:
The waterfall approach, lean, and Six Sigma are the valid answer for business analysis approaches.

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Answer: A is incorrect. Deming's Quality Circle describes the quality management approach of plan, do,
check, and act. This isn't a business analysis approach.

QUESTION 4
You are the business analyst for your organization and working with the stakeholders to prioritize the
requirements. The stakeholders are concerned about the financial impact of the requirements should some
of them fail during the implementation. You would like to rank the risk tolerance of the stakeholders based
on their comments about the solution and the requirements. The following are the three categories of risk
tolerance associated with the stakeholders except for which one?

A. Neutrality
B. Mitigation
C. Risk-seeking
D. Risk-aversion

Correct Answer: B
Explanation

Explanation/Reference:
Mitigation is a risk response that seeks to lower the risk's probability and/or impact. It is not one of the
three categories of risk tolerance.

QUESTION 5
Tracy is a business analyst for her organization and she's gathered and identified the needed requirements
for the solution scope. What must Tracy do before she can begin managing the requirements? Choose the
best answer.

A. Tracy must decompose the requirements in WBS.

B. Tracy must create cost-benefits analysis of each requirement to manage the benefits first.
C. Tracy must identify roles, responsibilities, and owners of the requirements to fully manage the
requirements.
D. Tracy must communicate the requirements to the stakeholders for their consent and approval.

Correct Answer: D
Explanation

Explanation/Reference:
Requirements must be communicated before they are managed. Tracy must communicate the
requirements to the stakeholders for their consent and approval before managing the requirements.
Answer: A is incorrect. Before Tracy decomposes the requirements, she should have the approval of the
stakeholders.
Answer: B is incorrect. To begin managing the requirements, Tracy needs the approval and consent of the
stakeholders.
Answer: C is incorrect. This isn't a valid statement, as the best thing to do is to gain the approval of the
stakeholders first.

QUESTION 6
Ben is the business analyst for his organization. Ben is currently working on a solution to improve a laser
printer. He has taken the laser printer apart, identified each component, and documented each
component's purpose. What type of requirements organization is Ben doing in this scenario?

A. Functional decomposition
B. Process modeling
C. Scope modeling
D. Data modeling

Correct Answer: A
Explanation

Explanation/Reference:

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Ben is completing the functional decomposition technique for the organize requirements process. Each
component in the printer can have its own set of requirements, while the improved printer to be
manufactured is the ultimate goal of the requirements.
Answer: D is incorrect. Data modeling describes the concepts and relationships relevant to the solution or
business domain.
Answer: C is incorrect. Scope modeling allows the requirements to be organized by the solution
component they're relevant to.
Answer: B is incorrect. Process modeling is the activity of representing processes of an enterprise, so that
the current process may be analyzed and improved in future. It allows the requirements to be organized
around the related processes.
Processes are also considered to have sub-processes, inputs, and outputs.

QUESTION 7
You are the business analyst for your organization and you're working with Fran on business analysis
processes. Fran is a stakeholder who wants to ensure that your business analysis approach and activities
are compatible with the project activities. Of the following, what type of business analysis stakeholder is
Fran?

A. Regulator
B. Project manager
C. Sponsor
D. Domain subject matter expert

Correct Answer: B
Explanation

Explanation/Reference:
Fran is the project manager. The project manager must ensure that the business analysis approach is
compatible with other project activities. Answer: D is incorrect. The domain subject matter expert is a
person who is steeped in knowledge regarding the project's purpose.
Answer: A is incorrect. The regulator approves any tailoring to the business analysis processes or
activities.
Answer: C is incorrect. The sponsor allows the business analysis activities and resources to exist in
support of the organization.

QUESTION 8
You are a business analyst for your organization and you're working with Mary. Mary wants to know what
you need to complete the process of planning the business analysis approach if you're already the
business analyst for your organization. Which of the following statements is true regarding the plan
business analysis approach?

A. The plan business analysis approach describes the amount of budget needed for the requirements
elicitation.
B. The plan business analysis approach is required to select an approach that will perform business
analysis.
C. The plan business analysis approach describes the processes the business analyst will or will not do,
based on the time and budget available.
D. The plan business analysis approach describes the amount of time needed for the business analysis
approach.

Correct Answer: B
Explanation

Explanation/Reference:
The plan business analysis approach is required to select an approach that will perform business analysis.
This approach helps to find out the following:
Which stakeholders need to be involved in the decision?
Who will be consulted regarding and informed of the approach?
What is the rationale for using it?
Answer: D, A, and C are incorrect. These statements are not true regarding the plan business analysis
approach.

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QUESTION 9
You are the business analyst for a large software development project. There are several issues that must
be resolved by certain dates or the problem will prevent the project from advancing. What technique can
you use to track problems with the requirements?

A. Issue tracking
B. RTM
C. Problem tracking
D. Baselining

Correct Answer: C
Explanation

Explanation/Reference:
The technique you'll use is simply problem tracking. This technique allows the business analyst to manage
any issues identified within requirements by stakeholders and to ensure that those issues are resolved.
Problem tracking allows the business analyst to manage any issues identified within requirements by
stakeholders and to ensure that those issues are resolved. It provides an organized approach to tracking,
management, and resolution of defects, issues, problems, and risks throughout business analysis
activities. Management of issues is important so that they can be resolved in a timely manner to ensure
success. Answer: D is incorrect. Baselining the requirements does not track problems but creates a
standard set of requirements that deliverables may be compared against.
Answer: A is incorrect. Issue tracking is not a valid business analysis term.
Answer: B is incorrect. An RTM is a requirements trace matrix which tracks requirements through the
solution, not issues.

QUESTION 10
Which one of the following statements is most true about changing requirements in a change-driven
approach to business analysis and requirements management?

A. Change-driven approaches must use a change control system with a change control board.
B. Change-driven approaches only use a change control system for approved changes.
C. Change-driven approaches don't use a formal change control process.
D. Change-driven approaches are driven by change control processes.

Correct Answer: C
Explanation

Explanation/Reference:
Change-driven approaches typically do not use a formal change control process, as requirements are
prioritized and selected for implementation at the beginning of each iteration and no changes to the
requirements occur during the iteration process.
Answer: A is incorrect. Change-driven approaches don't typically use a change control board.
Answer: B is incorrect. This isn't a valid statement to describe the processes of change within a change-
driven approach to requirements management. Answer: D is incorrect. This isn't a valid statement to
describe the processes of change within a change-driven approach to requirements management.

QUESTION 11
Which element of the process of assessing the capability gaps is best described as gathering as much
enterprise architecture information as is available about the current state of the organization and the areas
affected by the business need?

A. Current capability analysis

B. Current organizational needs assessment
C. Enterprise architecture assessment
D. Snapshot baseline

Correct Answer: A
Explanation

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Explanation/Reference:
Current capability analysis is an approach of assessing the organization's capability gaps. This process
reviews the process and helps determine what capabilities exist now and how large the gap may be.
Answer: C is incorrect. This isn't a valid assessment type so this choice is not valid.
Answer: B is incorrect. This isn't a valid assessment type so this choice is not valid.
Answer: D is incorrect. This isn't a valid assessment type so this choice is not valid.

QUESTION 12
Beth is the business analyst for her organization and she wants to be certain that she and her team follow
the correct procedures for enterprise analysis. What document can provide the governances for enterprise
analysis efforts?

A. Organizational process assets

B. Enterprise environmental factors
C. Business analysis plans
D. Project charter

Correct Answer: C
Explanation

Explanation/Reference:
Business analysis plans define the governance or rules and procedures that Beth should follow as the
business analyst for her organization. Answer: A is incorrect. Organizational process assets are the rules
and procedures for the implementation of documents, templates, and guidelines. Answer: B is incorrect.
Enterprise environmental factors are the regulations, policies, and procedures that are unique to an
organization and industry. Answer: D is incorrect. The project charter isn't the correct answer, as the
charter authorizes the project, not business analysis activities.

QUESTION 13
Henry and Fred are working together on business analysis duties for the implementation of new software.
Henry, the business analyst, tells Fred that they should take the current measurement of productivity, and
then measure again after the solution has been implemented. This benchmarking approach will allow
Henry and Fred to see the real effect of the solution on the business need. What term is assigned to this
measurement?

A. Post implementation factor

B. Yield
C. Key performance indicators
D. S-Curve

Correct Answer: C
Explanation

Explanation/Reference:
The measurements are known as key performance indicators. It's an approach for measuring how well the
solution has affected the organization. Answer: D is incorrect. The S-curve describes the direction of
elements over time, such as time and cost, in a typical business analysis activity or in a project.
Answer: B is incorrect. The yield is the output of the effort.
Answer: A is incorrect. It is not a business analysis term so this choice is incorrect.

QUESTION 14
Kendra is the business analyst for her organization. She's working with the project manager and the
project sponsor to discuss the current requirements. Kendra believes it's important for the project manager
to first implement the requirements with the highest amount of risks. Is this a good idea?

A. No, the project manager and team should actually implement the lowest risk requirements first.
B. Yes, if the risky requirements cause the project to fail, the organization will not suffer much loss, as it
hasn't invested much time or money on the project.
C. No, the project manager and team should implement the requirements with the highest risks last.

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D. Yes, this allows the project manager to get the risky work done as soon as possible in the schedule.

Correct Answer: B
Explanation

Explanation/Reference:
It's often best to implement the most risky requirements first in the project. If the risky requirements cause
the project to fail, the organization will not suffer much loss, as it hasn't invested much time or money on
the project.
Answer: A is incorrect. It's not the best idea to implement the lowest risk requirements first.
Answer: C is incorrect. Implementing the highest risk requirements last could cause all of the prior work to
be worthless if the risky requirements fail. Answer: D is incorrect. This choice is tempting, but the best
reason is the financial consideration of the risky event in the project.

QUESTION 15
A business analyst is studying the cost of the endeavor in relation to the projected income the endeavor
will bring once the project is completed. What financial valuation technique can the business analyst use to
determine the breakeven point for the project?

A. Payback period
B. Average rate of return
C. Cost-benefit analysis
D. Discounted cash flow

Correct Answer: A
Explanation

Explanation/Reference:
Payback period quantifies the duration that the project will need to exist and generate revenue in order to
pay back the original investment of the project. The payback period is also known as management horizon
or the breakeven point.
Answer: B is incorrect. Average rate of return describes the rate of return the project will create.
Answer: C is incorrect. Cost-benefits analysis describes the relation of costs to benefits in a project.
Answer: D is incorrect. Discounted cash flow describes the future value on the investment of the project.

QUESTION 16
When a business analyst completes the elicitation process, she will create four outputs. Which one of the
following is an output of the elicitation process?

A. Requirements management plan

B. Resource identification
C. Stakeholder Concerns
D. Solution scope

Correct Answer: C
Explanation

Explanation/Reference:
Following are the outputs of the elicitation process:
Stakeholder Concerns
Elicitation Results
Schedule Resources
Supporting Materials

QUESTION 17
When using a change-driven approach, the business analyst may create an initial list of high-level
requirements for the initiative. This high-level requirements list is also known as what term?

A. Requirements envisioning
B. Project scope

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C. Product scope
D. Requirements foundation

Correct Answer: A
Explanation

Explanation/Reference:
The initial high-level listing of requirements in a change-driven approach is also known as requirements
envisioning.
Answer: B is incorrect. Project scope defines all of the required work to satisfy the requirements of the
project.
Answer: C is incorrect. Product scope defines all of the features and functions of the thing, solution, or
service the project or organization will create.
Answer: D is incorrect. Requirements foundation is not a valid term for business analysis.

QUESTION 18
As a business analyst, you may be called upon to define the scope of work and to develop the estimates
for the endeavor. Which one of the following is an important tool for this activity?

A. Organizational process asset

B. WBS
C. Project management plan
D. Pareto chart

Correct Answer: B
Explanation

Explanation/Reference:
The work breakdown structure (WBS) is a tool used to define the scope of work and to develop estimates.
This tool creates a hierarchy of work by decomposing the project scope into smaller and smaller pieces.
WBS can perform the following tasks:
It may break the project into iterations, releases, or phases.
It can break deliverables into work packages.
It may break activities into smaller tasks.
Answer: C is incorrect. The project management plan could be helpful, in some instances, but for this
question, the best answer is WBS. Answer: D is incorrect. A Pareto chart is a special type of bar chart
where the values being plotted are arranged in descending order. The graph is accompanied by a line
graph, which shows the cumulative totals of each category, left to right. The chart is named after Vilfredo
Pareto, and its use in quality assurance was popularized by Joseph M. Juran and Kaoru Ishikawa. Answer:
A is incorrect. Organizational process assets are elements of historical information, guidelines, processes,
and standard procedures within an organization. They mandate certain deliverables and the lessons
learned from business analysis activities can be used in the development of business analysis plans.

QUESTION 19
You are the project manager of the NGQQ Project for your company. To help you communicate project
status to your stakeholders, you are going to create a stakeholder register. All of the following information
should be included in the stakeholder register except for which one?

A. Assessment information of the stakeholders' major requirements, expectations, and potential influence
B. Stakeholder management strategy
C. Stakeholder classification of their role in the project
D. Identification information for each stakeholder

Correct Answer: B
Explanation

Explanation/Reference:
The stakeholder management strategy is generally not included in the stakeholder registry because it may
contain sensitive information that should not be shared with project team members or certain other
individuals that could see the stakeholder register. The stakeholder register is a project management
document that contains a list of the stakeholders associated with the project. It assesses how they are

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involved in the project and identifies what role they play in the organization. The information in this
document can be very perceptive and is meant for limited exchange only. It also contains relevant
information about the stakeholders, such as their requirements, expectations, and influence on the project.
Answer: D is incorrect. Stakeholder identification should be included in the stakeholder register.
Answer: A is incorrect. Assessment information should be included in the stakeholder register.
Answer: C is incorrect. Stakeholder classification should be included in the stakeholder register.

QUESTION 20
According to 'A Guide to the Business Analysis Body of Knowledge', the two most common data models
are the entity-relationship diagram and what other model?

A. Class model
B. Project network diagram
C. Data flow diagram
D. WBS

Correct Answer: A
Explanation

Explanation/Reference:
The class model is most often used with object-oriented development, while the entity-relationship diagram
is preferred for relational databases.
Answer: D is incorrect. WBS isn't a data model, but a decomposition of the project scope.
Answer: B is incorrect. The project network diagram is an illustrated flow of project activities.
Answer: C is incorrect. A data flow diagram shows how data moves into, through, and out of a system.

QUESTION 21
You are the business analyst for your organization and you're performing the solution assessment process.
When you assess a solution, what are you actually looking for?

A. To determine the value of the proposed solution to the stakeholder requirements

B. To determine the quality of the proposed solution to the stakeholder requirements
C. To determine the cost of the proposed solution to the stakeholder requirements
D. To determine the accuracy of the proposed solution to the stakeholder requirements

Correct Answer: D
Explanation

Explanation/Reference:
The purpose of assessing proposed solutions is to determine how closely they meet stakeholder and
solution requirements. The business analyst, while assessing a single solution, determines whether the
solution delivers enough business value to justify its implementation. However, the business analyst has
the additional goal of attempting to determine which solution delivers the greatest business value while
assessing multiple alternative solutions.
Answer: A is incorrect. Solution assessment isn't concerned with the value of the solution.
Answer: B is incorrect. Solution assessment isn't concerned with the quality, but with the accuracy of the
solution in light of the stakeholders' requirements. Answer: C is incorrect. Solution assessment isn't
concerned with the costs, but with the accuracy of the solution in light of the stakeholders' requirements.

QUESTION 22
Beth is the business analyst for her organization and she's creating a data dictionary for her organization.
All of the following information should be included in the data dictionary for an endeavor Beth is leading
except for which one?

A. Description
B. Aliases
C. Name
D. Code of account identifier

Correct Answer: D

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Explanation

Explanation/Reference:
Code of account identifier is not a valid selection. The code of accounts is a numbering system used in
WBS to identify each element and work packages. The correct elements to include in the data dictionary
are names, aliases, values and meanings, and description.
Answer: C is incorrect. This is a valid element to include in the data dictionary.
Answer: B is incorrect. This is a valid element to include in the data dictionary.
Answer: A is incorrect. This is a valid element to include in the data dictionary.

QUESTION 23
You are a business analyst for your organization. Your current business analysis endeavor includes
working with stakeholders who are located in offices around the world. Because these stakeholders are
dispersed, what are likely to increase in this endeavor as opposed to a collocated group of stakeholders?

A. Face-to-face meetings
B. Communication needs
C. Risks
D. Costs

Correct Answer: B
Explanation

Explanation/Reference:
Of all these possible choices, the best answer is that communication needs will increase. Because
complex projects often involve non-collocated stakeholders, it may be necessary to travel more often,
have more teleconferences or video conferences, or take other measures to provide accurate and
consistent communications across offices, countries, and time zones. Answer: A is incorrect. Face-to-face
meetings are often the best type of communication, but this isn't the best choice presented.
Answer: C is incorrect. Risks do not necessarily increase because the stakeholders are not collocated.
Answer: D is incorrect. Costs do not necessarily increase in the business analysis approach because of
dispersed stakeholders.

QUESTION 24
What's the difference between a desired outcome and a solution? Choose the best answer.

A. The desired outcome is how the organization will operate in the future; the solution is the method to
reach the desired outcome.
B. They are synonymous.
C. The solution is the ideal fulfillment of the business goals; the desired outcome is the financial gain
created by the implementation of the solution.
D. The desired outcome is what the solution will remove.

Correct Answer: A
Explanation

Explanation/Reference:
Of all the choices, only this answer properly identifies the desired outcome as how the organization will
operate once the solution has been implemented.
Answer: B is incorrect. Business goals and desired outcomes are not the same.
Answer: D is incorrect. The solution doesn't remove the desired outcome.
Answer: C is incorrect. The solution is not always a financial gain so this choice is not valid.

QUESTION 25
In order to plan the business analysis approach, the business analyst must understand the organizational
process needs and what other thing?

A. Objectives that apply to the initiative

B. Stakeholders' threats and perceived threats
C. Consideration of risk and reward

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D. Purpose of the proposed solution

Correct Answer: A
Explanation

Explanation/Reference:
The business analyst must understand how the organization operates and the objectives of business
analysis duties. Without a clear understanding of what the expected outcomes are to be of the business
analysis duties, the business analyst cannot adequately plan for the business analysis duties.
Answer: B is incorrect. It's important for the business analyst to identify and categorize stakeholders, but
this isn't the best answer for this question. Answer: D is incorrect. The purpose of the proposed solution is
valid only if the initiative is to solve a problem. Business analysis can also occur to detail an opportunity,
not just to create solutions to identified problems.
Answer: C is incorrect. This isn't the best answer for this question.

QUESTION 26
You are the business analyst for your organization. Management has asked you to define and document
the requirements of an endeavor so that the requirements may be reused again in the organization. Why
would an organization want to re-use requirements?

A. Re-using requirements is useful if the organization wants to sell the set of requirements to its
customers.
B. Re-using requirements is useful if the current solution fails.
C. Re-using requirements is useful when the requirements are something the organization must do on an
ongoing basis.
D. Re-using requirements doesn't mean re-using the requirements over and over, but tracing the
requirements to actual deliverables.

Correct Answer: C
Explanation

Explanation/Reference:
When an organization identifies a set of requirements for an ongoing set of activities, it's useful to craft the
requirements so that the requirements may be used over and over. This saves time, effort, and cost.
Answer: B is incorrect. This is not a valid statement about re-using requirements in an organization.
Answer: A is incorrect. This is not a valid statement about re-using requirements in an organization.
Answer: D is incorrect. This is not a valid statement about re-using requirements in an organization.

QUESTION 27
In the life of a project, when do the number and impact of change requests often increase?

A. During project planning

B. Once the project scope is reviewed
C. Towards the end of the project
D. At the launch of the project

Correct Answer: C
Explanation

Explanation/Reference:
As the life of the project draws towards its end, there's often an increase in the number of change
requests. When change requests are made towards the end of a project, however, the cost and impact of
the change increases significantly. Answer: D is incorrect. It's ideal for change requests, if they must
happen, to happen at the launch of the project, not just at the end. Answer: A is incorrect. The best answer
is that change requests must happen towards the end of project execution, not just project planning.
Planning spans the entire life of the project. Answer: B is incorrect. Scope review happens early in the
project and changes early in the project are easier to incorporate and manage than changes at the end of
the project.

QUESTION 28
You are the business analyst for your organization and preparing to plan the business analysis approach.

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There are three inputs to the business analysis approach. Which one of the following is not an input to this
approach?

A. Organizational process asset

B. Expert judgment
C. Enterprise environmental factor
D. Business need

Correct Answer: C
Explanation

Explanation/Reference:
Enterprise environmental factors are the rules, policies, and procedures that the business analyst must
adhere to. These are already established and therefore are not considered to be inputs to this process.
The three inputs to the plan business analysis approach are business needs, expert judgment, and
organizational process assets.

QUESTION 29
Bradley is working with the business analyst Marsha to prioritize requirements for their organization.
Marsha insists that the requirements be ranked on the cost-benefits analysis of the relative value to the
organization. What type of prioritization approach does Marsha want to use in this scenario?

A. Likelihood of success
B. Business value
C. Urgency
D. CBR Ratio

Correct Answer: B
Explanation

Explanation/Reference:
Marsha wants to utilize the business value of the requirements using a cost-benefit analysis of each
requirement. The requirements with the higher value are most important.
Answer: A is incorrect. This is not a valid approach to be used in this scenario.
Answer: D is incorrect. There is not a basis for prioritization called the CBR ratio; this is not a valid choice.
Answer: C is incorrect. Urgency prioritizes requirements based on time sensitivity.

QUESTION 30
Billy is the business analyst for her organization and she's working with a team to select a model. Richard
doesn't understand why a model is needed for the requirements. Which one of the following statements
best describes the reason to use a model?

A. Models abstract and simplify reality.

B. Models restrict the effect, risk, cost, and schedule of the solution.
C. Models define the solution in time, cost, space, and logistics.
D. Models show the complete solution in a non-functional slice of the organization.

Correct Answer: A
Explanation

Explanation/Reference:
According to 'A Guide to the Business Analysis Body of Knowledge', models are ideal because they
abstract and simplify reality. They help simplify reality in a way that's useful for understanding the
requirements and their impact on the organization.
Answer: C is incorrect. This isn't a valid statement about why it's important to use a model.
Answer: D is incorrect. Models do not show the solution in a non-functional portion of the organization.
Answer: B is incorrect. Models do not restrict the attributes of the solution.

QUESTION 31
What business analysis process is needed to define the solution scope and prepare the business plan for

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the endeavor?

A. Verify requirements.
B. Define requirements management and communication.
C. Prioritize requirements.
D. Determine solution approach.

Correct Answer: D
Explanation

Explanation/Reference:
The business analysis process of determining the solution approach is the process that's needed in order
to define the solution scope and prepare the business plan for the endeavor. Answer: C is incorrect.
Prioritization of requirements is needed to rank requirements from the most important to the least important
based on the identified needs.
Answer: B is incorrect. Defining requirements management and communication is not related to the
solution scope.
Answer: A is incorrect. Verifying requirements is the verification of the requirements for the stakeholders
and completeness of the endeavor.

QUESTION 32
You are the business analyst for your organization. Your stakeholders have recently reviewed and
approved the set of requirements that you've presented to them. You have now baselined the
requirements. What does it mean to baseline the requirements in the light of this scenario? Choose the
best answer.

A. The baseline represents the final collection and approval of all requirements.
B. The baseline represents the future set of physical deliverables.
C. The baseline represents the approved set of requirements and no additional changes are allowed.
D. The baseline represents the approved requirements and any changes must go through a change
control system.

Correct Answer: D
Explanation

Explanation/Reference:
Of all the choices, this is the best answer, as it acknowledges that although the current set of requirements
is approved, any future changes to the requirements must pass through a change control system. Answer:
B is incorrect. This statement is moderately true, but current requirements don't always equate to complete
future deliverables. Answer: A is incorrect. This statement is moderately true, but current requirements
don't always equate to complete future deliverables. Answer: C is incorrect. This statement is not valid, as
changes can enter the set of requirements through the change control process.

QUESTION 33
When you, a Business Analyst, work with your stakeholders, team, and experts to define the business
analysis activities, what thing do you actually define?

A. You define the requirements of the initiative.

B. You define the roles and responsibilities.
C. You define the communication needs.
D. You define the business analysis approach.

Correct Answer: D
Explanation

Explanation/Reference:
The purpose of the plan business analysis approach is to define the business analysis approach.
Answer: A is incorrect. The plan business analysis approach does not define the requirements.
Answer: B is incorrect. The plan business analysis approach does not define the roles and responsibilities.
Answer: C is incorrect. The plan business analysis approach does not define the communication needs.

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QUESTION 34
A business analyst has just hosted a brainstorming session that has generated 57 ideas for a solution.
What should the business analyst do with the ideas now?

A. Discuss each idea with the project manager.

B. Research each idea for time and cost.
C. Record the ideas as requirements.
D. Rate the ideas.

Correct Answer: D
Explanation

Explanation/Reference:
Once the ideas have been recorded, then the business analyst should rate the ideas and distribute the list
to the appropriate stakeholders.
Answer: C is incorrect. The business analyst doesn't record the ideas as requirements.
Answer: B is incorrect. This isn't a valid statement as time and cost estimates aren't needed for each idea
generated in the session.
Answer: A is incorrect. The project manager doesn't need, necessarily, to discuss the brainstorming ideas.

QUESTION 35
Which of the following is used as a means of validating a created, selected, or tailored business analysis
approach?

A. Process modeling
B. Progressive elaboration
C. Decision analysis
D. Structured walkthrough

Correct Answer: D
Explanation

Explanation/Reference:
Structured walkthrough is used as a means of validating a created, selected, or tailored business analysis
approach.
Answer: C is incorrect. Decision analysis is used to rate available methodologies against organizational
needs and objectives.
Answer: A is incorrect. Process modeling is used to define and document the business analysis approach.
Answer: B is incorrect. Progressive elaboration describes the process of providing more and more
information through incremental details. It is a form of deductive reasoning to go from a very broad set of
requirements to the exact details on the requirements.

QUESTION 36
As a business analyst in your organization, you must understand the difference between operative rules
and structural rules. What is the difference between structural rules and operative rules?

A. Structural rules are rules that the organization chooses to enforce as a matter of policy. Operative rules
are intended to help determine when something is or is not true, or when things fall into a specific
category.
B. Operative rules are rules that the organization chooses to enforce as a matter of policy. Structural rules
are intended to help determine when something is or is not true, or when things fall into a specific
category.
C. Operative rules are rules that describe the organizational process assets of the organization. Structural
rules are policies that restrict the authority of each line of business.
D. Operative rules are rules that define how an organization operates. Structural rules define the
boundaries of the structure, business units, and departments within the organization.

Correct Answer: B
Explanation

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Explanation/Reference:
Operative rules are the policies of the organization. Structural rules create categories of things, actions,
and departments within an entity.
Answer: A is incorrect. This is not a valid statement about structural rules and operative rules.
Answer: C is incorrect. This is not a valid statement about structural rules and operative rules.
Answer: D is incorrect. This is not a valid statement about structural rules and operative rules.

QUESTION 37
The task of verifying requirements is used to ensure that the requirements are ready for formal review and
validation by the customers and for what other purpose?

A. For defining the specifications for the desired future state based on the solution
B. For gaining approval of chartering the project
C. For defining the information to allow additional work to be performed
D. For gaining approval of cost and schedule

Correct Answer: C
Explanation

Explanation/Reference:
Requirement's verification allows the business analyst and key stakeholders to define any additional
information that will allow any additional work to be performed. In other words, once the current
requirements are approved, the tasks may continue forward based on what's been analyzed so far.
Answer: D is incorrect. Gaining approval of the cost and schedule is not an accurate answer.
Answer: B is incorrect. Chartering a project isn't the best answer for this question.
Answer: A is incorrect. The requirements comprise the solution scope for the business need, so this isn't
the best answer for the question.

QUESTION 38
Which technique in organizing requirements is best described as showing the concepts and relationships
relevant to the solution or business domain?

A. Data flow diagram

B. Business rules analysis
C. Data modeling
D. Functional decomposition

Correct Answer: C
Explanation

Explanation/Reference:
Data modeling is the best answer, as this approach describes the concepts and relationships relevant to
the solution or business domain.
Answer: A is incorrect. The data flow diagram shows how information flows through a system.
Answer: B is incorrect. The business rules analysis examines how business rules may be implemented
and managed in an organization. Answer: D is incorrect. Functional decomposition is the process of
breaking down the scope into smaller, more manageable deliverables. It ensures that all of the active
characteristics of the proposed solution are identified, documented, and capable of being tracked.

QUESTION 39
A business analyst is helping management determine which solution they should choose. As it happens
that the organization can only choose one of the two solutions due to time and resource restrictions.
Solution A worth $456,000 to the organization while solution B worth $565,000 to the organization. While
solution A costs less, it is less risky and takes less time to complete so management elects to seize
Solution A. What is the opportunity cost?

A. $565,000
B. There is not enough information to know how much the solution will cost the organization.
C. $109,000

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D. $456,000

Correct Answer: A
Explanation

Explanation/Reference:
The opportunity cost is the total value of the opportunity that can be taken advantage of.

QUESTION 40
You are the business analyst for your organization and you're working with Adam on business analysis
processes. Adam is steeped in knowledge regarding the project's purpose. Of the following, what type of
business analysis stakeholder is Adam?

A. Project manager
B. Domain subject matter expert
C. Sponsor
D. Regulator

Correct Answer: B
Explanation

Explanation/Reference:
The domain subject matter expert is a person who is steeped in knowledge regarding the project's
purpose.
Answer: A is incorrect. The project manager must ensure that the business analysis approach is
compatible with other project activities.
Answer: D is incorrect. The regulator approves any tailoring to the business analysis processes or
activities.
Answer: C is incorrect. The sponsor allows the business analysis activities and resources to exist in
support of the organization.

QUESTION 41
You are the business analyst for your organization. You are currently identifying opportunities for a
customer to improve their business processes. The customer wants to streamline their business efforts
either through new technologies, better processes, or a combination of both. The customer demands,
however, that the solution should not cost more than $300,000 to implement and support for one year.
What does the $300,000 represent?

A. Budget
B. Constraint
C. Solution cost
D. Requirements

Correct Answer: B
Explanation

Explanation/Reference:
The maximum price of $300,000 is a constraint that the solution must be bound to. The solution does not
have to cost $300,000, it just cannot exceed this limit. Answer: A is incorrect. A budget is the defined
amount of funds to implement a solution. In this instance, the stakeholder will accept a maximum of
$300,000 or less for a solution. Because a solution has not been identified the budget is not yet known.
Answer: D is incorrect. Requirements are the characteristics of the solution, not the constraint of the price.
Answer: C is incorrect. A solution has not yet been proposed so the cost of the solution is still unknown.

QUESTION 42
You are the business analyst for your organization. On your current project you'll be using the change-
driven approach for defining requirements and gathering feedback. Which of the following statements best
describes the change-driven approach?

A. The change-driven approach favors defining requirements through experimentation.

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B. The change-driven approach favors defining requirements standardized templates.

C. The change-driven approach favors defining requirements through team interaction.
D. The change-driven approach does not define the requirements until after a solution for the problem has
been identified.

Correct Answer: C
Explanation

Explanation/Reference:
The change-driven approach looks to create business value in short iterations. The downside of this
approach, however, is that there is more risk and uncertainty in the overall direction. The change-driven
approach relies on team interaction to define requirements and gather feedback on the solution.
Answer: B is incorrect. The plan-driven approach relies on standardized templates, not the change-driven
approach.
Answer: A is incorrect. This is not a valid description of the change-driven approach.
Answer: D is incorrect. Requirements may evolve through the change-driven approach, but they are still
identified early in the business analysis work. The requirements must be identified so that the business
analysts know what solution would satisfy the requirements.

QUESTION 43
According to the business analysis book 'A Guide to the Business Analysis Body of Knowledge', which
your exam is largely based on, almost all methodologies fit somewhere along a spectrum between plan-
driven and what other methodology?

A. Risk-driven
B. Cost-driven
C. Change-driven
D. Reward-driven

Correct Answer: C
Explanation

Explanation/Reference:
The methodology that defines the business analysis approach is either plan-driven or change-driven.
Answer: A is incorrect. Risk-driven is not a valid approach for planning business analysis activities.
Answer: B is incorrect. Cost-driven is not a valid approach for planning the business analysis activities.
Answer: D is incorrect. Reward-driven is not a valid approach for planning the business analysis activities.

QUESTION 44
Which of the following is used to rate available methodologies against organizational needs?

A. Structured walkthrough
B. Progressive elaboration
C. Decision analysis
D. Process modeling

Correct Answer: C
Explanation

Explanation/Reference:
Decision analysis is used to rate available methodologies against organizational needs and objectives.
Answer: D is incorrect. Process modeling is used to define and document the business analysis approach.
Answer: A is incorrect. Structured walkthrough is used as a means of validating a created, selected, or
tailored business analysis approach. Answer: B is incorrect. Progressive elaboration describes the process
of providing more and more information through incremental details. It is a form of deductive reasoning to
go from a very broad set of requirements to the exact details on the requirements.

QUESTION 45
You're organizing the business analysis approach for your organization. Jane wants to know when
changes to requirements are most likely to happen in business analysis processes. Which one of the

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following statements best describes when changes to requirements may happen?

A. Changes to requirements usually happen at the end of the business analysis processes.
B. Changes to requirements usually happen early in the business analysis processes.
C. Changes to requirements may happen at any time.
D. Changes to requirements happen after the business analysis processes.

Correct Answer: C
Explanation

Explanation/Reference:
Changes to requirements may happen at any time in the business analysis processes and throughout the
project. When these changes happen later in the process, it becomes more difficult to accept,
communicate, and manage those changes.
Answer: B is incorrect. Changes may happen at any time, not just at the beginning of the processes.
Answer: A is incorrect. Changes don't just happen at the end of the business analysis processes.
Answer: D is incorrect. Changes may happen at any time, not just after the business analysis processes.

QUESTION 46
There are three inputs for stakeholder analysis. Which input describes the organizational units that exist
and their interactions with one another?

A. Business need
B. Enterprise architecture
C. Matrix structure
D. Organizational process asset

Correct Answer: B
Explanation

Explanation/Reference:
The enterprise architecture describes the relationship among the organizational units and how the
organizational units act with one another.
Answer: A is incorrect. The business need describes business requirements, solution scope, and solution
requirements.
Answer: C is incorrect. A matrix structure is not one of the three inputs to stakeholder analysis.
Answer: D is incorrect. Organizational process assets describe organizational policies, procedures, forms,
and methodologies the business analyst is to follow.

QUESTION 47
You are the business analyst in your organization. Management comes to you with a customer complaint
that they'd like you to analyze. What's the common task associated with customer complaints or loss of
revenue?

A. Stakeholder assessment of implementation

B. Issue management and identification
C. Evaluation of a business need
D. Capability assessment

Correct Answer: C
Explanation

Explanation/Reference:
When there are customer complaints, loss of revenue, or new market opportunities, the best course of
action is the evaluation of a business need.
Answer: D is incorrect. Capability assessments are useful, but they happen after defining and evaluating
the business need.
Answer: B is incorrect. Issue management and identification cannot be the best answer for understanding
and research customer complaints.
Answer: A is incorrect. Stakeholder assessment of implementation is not a valid business analysis activity.

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QUESTION 48
Kelly is the business analyst for her organization and she's identifying roles and responsibilities of the
people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to
accomplish this task. What is the RACI matrix?

A. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action,
Controlled, and Informed.
B. The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled,
and Information.
C. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable,
Consulted, and Informed.
D. The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost, and
Information.

Correct Answer: C
Explanation

Explanation/Reference:
The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable,
Consulted, and Informed.

QUESTION 49
Beth is a business analyst for her organization and she's discussing the solution with her key stakeholders.
Beth is considering that moving to a new operating system, new office software, and new customized
applications will be too much for the end users to learn and to manage their ongoing responsibilities. What
task is Beth completing in this scenario?

A. Manage the stakeholders.

B. Evaluate solution performance.
C. Define transition requirements.
D. Assess organizational readiness.

Correct Answer: D
Explanation

Explanation/Reference:
Beth is performing the assessment of organizational readiness. This task reviews the organization's ability
to accept and use the solution.
Answer: A is incorrect. Stakeholder management is not an applicable business analysis task for this
scenario.
Answer: C is incorrect. The task of defining transition requirements describes the process of moving from
one solution to another.
Answer: B is incorrect. Evaluation of solution performance is the task of reviewing current solutions for
improvement.

QUESTION 50
Management comes to you and asks you to complete some specifications and models about the current
state of the organization.
Management wants you to complete this business analysis activity as soon as possible and report back to
them with your findings. What is the primary purpose of the specify and model requirements process?

A. To analyze the roles and responsibilities of users within the organization to determine how the
processes may be improved.
B. To analyze the utility function within the organization to determine how risk tolerance may allow for new
opportunities.
C. To analyze the functioning of an organization and to provide an insight into opportunities for
improvement.
D. To analyze the processes of an organization to determine what processes can be improved, removed,
or added.

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Correct Answer: C
Explanation

Explanation/Reference:
The specify and model requirements is a business analysis process to analyze the functioning of an
organization and provide an insight into opportunities for improvement.
Answer: D, A, and B are incorrect. These are not valid definitions of the specify and model requirements
process.

QUESTION 51
In preparation for your business analysis examinations, you should be familiar with the tasks to complete
requirements management and communication activities. How many tasks are there in the knowledge area
of requirements management and communication?

A. 7
B. 4
C. 5
D. 6

Correct Answer: C
Explanation

Explanation/Reference:

QUESTION 52
Which business analysis task in the requirements management and communication domain is best
described as creating and maintaining relationships among business objectives, requirements, team
deliverables, and solution components to support business analysis activities?

A. Communicate requirements.
B. Prepare the requirements package.
C. Manage requirements traceability.
D. Document requirements for review.

Correct Answer: C
Explanation

Explanation/Reference:
The question describes the task of managing requirements traceability.
Answer: B is incorrect. Preparing the requirements package is a task that selects and structures a set of
requirements to ensure that the requirements are effectively communicated to, understood by, and usable
by a stakeholder group or groups.
Answer: A is incorrect. Communicating requirements is the process of discussing the requirements through
communication channels to ensure that the stakeholders understand the requirements. Answer: D is
incorrect. Documenting requirements for review is not a valid answer, as this is not a business analysis
task in the requirements management and communication knowledge area.

QUESTION 53
Which of the following describes the organizational policies, procedures, forms, and methodologies the
business analyst is to follow?

A. Organizational process asset

B. Enterprise architecture
C. Business need
D. Matrix structure

Correct Answer: A
Explanation

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Explanation/Reference:
Organizational process assets describe the organizational policies, procedures, forms, and methodologies
the business analyst is to follow.
Answer: C is incorrect. The business need describes business requirements, solution scope, and solution
requirements.
Answer: B is incorrect. The enterprise architecture describes the relationship among the organizational
units and how the organizational units act with one another.
Answer: D is incorrect. A matrix structure is not one of the three inputs to the business analysis process.

QUESTION 54
You are the business analyst for your organization. You've believed that your solution can actually be
purchased from outside vendor rather than trying to create the solution internally. You decide to ask the
vendor to provide a fee for their services based on the statement of work. What document will you give the
vendor along with the statement of work?

A. Request for quote

B. Contract terms
C. Request for proposal
D. Purchase order

Correct Answer: A
Explanation

Explanation/Reference:
When an organization wants just the cost of the service or product, request for quote is used. Quotes,
provided by vendors to buyers, don't present any ideas or direction, but provide just the cost of the
solution. Answer: C is incorrect. Request for proposal asks the vendor to provide detail on a proposed
solution and the cost of the solution.
Answer: D is incorrect. Purchase order tells the vendor that your organization will be purchasing the goods
or services.
Answer: B is incorrect. Contract terms aren't feasible, as the business analyst doesn't know how much the
solution will cost. Contract terms come later in the procurement process.

QUESTION 55
Which requirements allocation technique is best described as the breaking down of the solution scope into
smaller units for allocation?

A. Functional decomposition
B. Resource allocation granularity
C. WBS creation
D. Process modeling

Correct Answer: A
Explanation

Explanation/Reference:
Functional decomposition takes the solution scope and decomposes it into smaller, more manageable
units.
Answer: B is incorrect. Resource allocation granularity isn't a business analysis term and is not acceptable
for this question.
Answer: D is incorrect. Process modeling maps activities in a process model to different roles, vendors,
and contractors.
Answer: C is incorrect. WBS creation also uses a decomposition of the project scope into work packages,
but it's not the process described in this question.

QUESTION 56
John and Hanna are business analysts in their organization and they are completing the verification
activities to check for completeness of the requirements. When should John and Hanna perform these
verification activities?

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A. At each milestone of the requirements analysis process

B. Once all of the requirements have been gathered
C. Iteratively throughout the requirements analysis process
D. As often as the requirements management plan calls for

Correct Answer: C
Explanation

Explanation/Reference:
Requirements verification activities are performed iteratively throughout the requirements analysis process.
Answer: A is incorrect. Requirements verification happens in iterations, not just at milestones (assuming
there are milestones in the process). Answer: B is incorrect. Verification activities don't happen just at the
end of the requirements gathering process, but iteratively throughout the process.
Answer: D is incorrect. This answer is tempting, but it's not the best answer.

QUESTION 57
Business needs do not always originate from the business analyst or from business owners. There are
several stakeholders which may identify or contribute to the identification of a business need. Which one of
the following stakeholders are most likely to have the most direct awareness of problems that could lead to
a business need?

A. End users
B. Business analysts
C. Project managers
D. Functional managers

Correct Answer: A
Explanation

Explanation/Reference:
End users of a system are the stakeholders that are to have the most direct awareness of problems. The
end users typically represent the largest group of stakeholders and are closest to the applications,
services, and facilities where business needs may be represented.
Answer: C is incorrect. Project managers may be aware of business needs, but they aren't the most likely
stakeholders.
Answer: D is incorrect. Functional managers oversee end users and other resources, but may not be the
stakeholders closest to the need. Answer: B is incorrect. Business analysts can help identify and clarify the
need, but this isn't the best choice for the question.

QUESTION 58
You are the business analyst for your organization and are leading a presentation about an identified
problem. This presentation will help the stakeholders to understand the problem and it will help you when
you begin to elicit requirements from the stakeholders. Which type of learner learns best through the
presentation of models?

A. Kinesthetic learners
B. Auditory learners
C. Communication model learners
D. Visual learners

Correct Answer: D
Explanation

Explanation/Reference:
Visual learners are people that learn best by observing a model of the problem or visual aids to
demonstrate the problem.
Answer: B is incorrect. Auditory learners describe people that learn best by oral and written
communications.
Answer: A is incorrect. Kinesthetic learners learn best by experiencing the topic, hands-on activities, and
walk-throughs of the identified topic.

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Answer: C is incorrect. This is not a valid learning type.

QUESTION 59
Brian is the business analyst for his organization and he's hosting a brainstorming session. He is
facilitating the session with eight stakeholders. Why is it important for Brian to not set a goal for the number
of ideas the group should generate in the session?

A. A goal for the number of ideas to be generated should be created.

B. A goal for the number of ideas puts too much pressure on the group.
C. A goal for the number of ideas may be too large to reach.
D. A goal for the number of ideas actually limits the ideas that can be generated.

Correct Answer: D
Explanation

Explanation/Reference:
When a business analyst sets a goal for the number of ideas to be generated during a brainstorming
session, it actually limits the number of ideas that the group can generate. For example, if Brian sets the
goal of 25 ideas, then once the group reaches 25, the session ends instead of urging more ideas into the
session.
Answer: C is incorrect. While it's possible that the goal may be too large to be feasible for the session, this
isn't the best choice presented. Answer: B is incorrect. A goal may put pressure on the group, but the best
answer is that the goal for the number of ideas may actually limit the number of ideas created.
Answer: A is incorrect. This isn't a valid statement as Brian should not create a goal.

QUESTION 60
You are the business analyst for your organization and you're preparing the solution for your organization's
review and implementation. Some of the requirements of the solution, however, must be inspected by
compliance officers before the project and implementation can move forward. The requirements of the
inspection can be best described as what?

A. Bottleneck
B. Requirements
C. Cost-negativity
D. Constraint

Correct Answer: D
Explanation

Explanation/Reference:
Requirements that require a compliance officer to be regulated and inspected are constraints that limit the
project's options.
Answer: B is incorrect. While these are requirements, the best answer is a constraint. Constraints limit the
project's ability to move forward. A delay in the inspection can delay the project.
Answer: C is incorrect. This isn't a valid term and isn't applicable to this scenario.
Answer: A is incorrect. While some business analysts and project managers may call this a bottleneck in
the flow of the project, the correct business analysis term for this is constraint.

QUESTION 61
Karen is the business analyst for her organization and she's reviewing the tasks within her endeavor.
Several of the tasks have the characteristic that the activity will be completed with the project stakeholders,
consultants, and business analyst, though this hasn't yet been approved. What is this condition of believing
some things to be true about an activity without proving the validity of the belief called?

A. Risk
B. Assumption
C. Constraint
D. Boundary

Correct Answer: B

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Explanation

Explanation/Reference:
An assumption is something that you believe to be true, but it's not been proven to be true or false. The
assumption in this scenario is that the stakeholders will be available to complete activities.
Answer: C is incorrect. A constraint is something that limits your options.
Answer: D is incorrect. A boundary defines what's in and out of the domain of business analysis, project
management, or any other endeavor.
Answer: A is incorrect. A risk is an uncertain event or condition that may have a positive or negative effect
on the project.

QUESTION 62
All of the following are examples of elicitation techniques that are used as part of the business analyst
elicitation task except for which one?

A. Brainstorming
B. Observation
C. Decomposition
D. Prototyping

Correct Answer: C
Explanation

Explanation/Reference:
Decomposition describes the process of taking the product or project scope and breaking it down into
smaller, more manageable units.
Decomposition is not an elicitation technique.
Answer: A is incorrect. Brainstorming is an elicitation technique that's useful for requirements gathering.
Answer: B is incorrect. Observation allows the stakeholder to actively or passively observe the work to
better understand the requirements of the solution. Answer: D is incorrect. Prototyping allows the business
analyst and team to create mockups of the deliverable for solution testing and requirements approval.

QUESTION 63
You are the business analyst for your organization and you're preparing to elicit requirements from the
stakeholders. You've gathered several inputs to help with the elicitation process. Which input(s) will be
used to ensure that you understand the type of information that should be elicited from the stakeholders?

A. Stakeholder list
B. Risk assessment
C. Business need
D. Roles and responsibility

Correct Answer: C
Explanation

Explanation/Reference:
The business need and the solution scope are the two inputs which help the business analyst understand
what should be elicited from the stakeholders. Answer: A is incorrect. Stakeholder list, roles, and
responsibilities help the business analyst understand from whom the requirements should be elicited.
Answer: D is incorrect. Stakeholder list, roles, and responsibilities help the business analyst understand
from whom the requirements should be elicited. Answer: B is incorrect. Risk assessment is a review of the
risks in the project and isn't an input to elicitation business analyst tasks.

QUESTION 64
You are a business analyst for your organization and you're working with the stakeholders to identify the
primary inputs to the business analysis approach. Which one of the following is a primary input to the
business analysis approach?

A. The business analysis approach will be shaped by the problem or opportunity faced by the
organization.
B. The business analysis approach will be shaped by the penalty of not seizing the opportunity.

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C. The business analysis approach will be shaped by the time allowed for business analysis planning.
D. The business analysis approach will be shaped by the risks faced by the organization.

Correct Answer: A
Explanation

Explanation/Reference:
A primary input to the business analysis approach is to consider the problem or opportunity faced by the
organization.
Answer: C is incorrect. The time allowed for business analysis planning does have an effect on the
thoroughness of the business analysis activities, but this isn't the best answer for the question. Answer: D
is incorrect. While risk and reward are considerations, consideration of the problem or opportunity is a
better choice for this question. Answer: B is incorrect. This answer doesn't consider the reward of the
opportunity or acknowledge, as there may also be problems to be solved, not just opportunities to seize.

QUESTION 65
Your organization is using a plan-driven approach to business analysis. What must you do with all of the
communication documents created as part of this high-priority project that you are serving as the business
analyst for?

A. The communications management plan will dictate what will happen to the business analysis
communications.
B. All formal communication must be destroyed once the project is completed.
C. All communications must be archived and will become part of the organizational process assets.
D. All communications must be documented and passed onto the solution's project manager for analysis
and to serve as supporting detail.

Correct Answer: C
Explanation

Explanation/Reference:
Communications in a plan-driven approach to business analysis must use formal communication. Formal
communications should be archived as part of the organizational process assets. Answer: A is incorrect.
The communications management plan may dictate that the communications be archived, but this is not a
requirement of the communications management plan. Answer: D is incorrect. The project manager may
want to reference the communication but doesn't always need. If the communications are archived, then
the project manager can access them as needed. Answer: B is incorrect. Communication documents are
not destroyed; they are archived as part of the organizational process assets.

QUESTION 66
Linda is the business analyst for her organization and she's working with Joe, a new business analyst, to
prioritize requirements. Joe doesn't understand why requirements need to be prioritized; as all
requirements are required, they should carry equal weight in the analysis. What should Linda tell Joe as to
why requirements must be prioritized?

A. Prioritization ranks the requirements according to the cost and schedule.

B. Prioritization ranks the requirements on a weighted scale of key performance indicators, such as cost,
schedule, risk, and experience.
C. Prioritization ensures that the most important stakeholders are considered first.
D. Prioritization of requirements focuses on the most critical requirements first.

Correct Answer: D
Explanation

Explanation/Reference:
Prioritization of requirements is used to make certain that analysis and implementation efforts focus on the
most critical requirements. The requirement prioritization process ranks the requirements by importance. It
is a decision process. This process is used for determining the relative importance of requirements. These
priorities determine which requirements should be targets for further analysis. Answer: C is incorrect.
Requirements prioritization does not rank the requirements by the stakeholders, but by the needs of the
stakeholders and the requirements that are most important to satisfy those needs. Answer: A is incorrect.

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Requirements prioritization does not rank the requirements according to the cost and schedule, but by
importance. Answer: B is incorrect. Requirements prioritization does not rank the requirements on a
weighted scale; this isn't a valid statement.

QUESTION 67
What condition of the requirements must be fulfilled in order to use the matrix documentation approach to
specify and model requirements?

A. The requirements must have opposing values.

B. The requirements must have common characteristics.
C. The requirements must have the uniform structure.
D. The requirements must have rated goals, such as time, cost, and quality.

Correct Answer: C
Explanation

Explanation/Reference:
In order to use the matrix documentation approach to model requirements, the identified requirements
must have the uniform structure of their characteristics and identification.
Answer: A is incorrect. The requirements do no need to have opposing values to use the matrix
documentation approach.
Answer: B is incorrect. While this choice is tempting, the best answer is the uniform structure.
Answer: D is incorrect. This isn't a valid answer, as requirements don't need rated goals.

QUESTION 68
Which of the following is a business management strategy originally developed by Motorola, USA in 1986?

A. Quality Circle
B. Waterfall model
C. Lean
D. Six Sigma

Correct Answer: D
Explanation

Explanation/Reference:
Six Sigma is a business management strategy originally developed by Motorola, USA in 1986. It is widely
used in many sectors of industry, although its use is not without controversy. The Six Sigma approach
seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors)
and minimizing variability in manufacturing and business processes. It uses a set of quality management
methods, including statistical methods, and creates a special infrastructure of people within the
organization who are experts in these methods. Each Six Sigma project carried out within an organization
follows a defined sequence of steps and has quantified financial targets.

QUESTION 69
As a business analyst, you'll often have to coach stakeholders on the processes, knowledge areas, and
tasks you'll complete for an organization. One of the knowledge areas is enterprise analysis. This
knowledge area completes all of the following activities except for which one?

A. It defines the nature of a solution that meets that need.

B. It identifies business needs, problems, or opportunities.
C. It justifies the investment necessary to deliver that solution.
D. It manages and expresses requirements to a broad and diverse audience.

Correct Answer: D
Explanation

Explanation/Reference:
The Requirements Management and Communication knowledge area describes the activities and
considerations to manage and express requirements to a broad and diverse audience. The execution of

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these tasks ensures the following facts:

The stakeholders have a shared understanding of the nature of a solution.
Those stakeholders with approval authority are in agreement as to the requirements that the solution shall
meet.
Answer: B, A, and C are incorrect. The Enterprise Analysis knowledge area describes the following
business analysis activities:
It identifies business needs, problems, or opportunities.
It defines the nature of a solution that meets that need.
It justifies the investment necessary to deliver that solution.

QUESTION 70
You are the business analyst for your organization and you're working with your manager to discuss the
constraints and assumptions that may affect the requirements. Your manager wants to know from where
you've derived the list of constraints and assumptions. What's the best answer as to where assumptions
and constraints are identified?

A. Assumptions and constraints are identified through a review of project requirements.

B. Assumptions and constraints are identified through elicitation from stakeholders.
C. Assumptions and constraints are identified through risk identification and analysis.
D. Assumptions and constraints are identified through document analysis.

Correct Answer: B
Explanation

Explanation/Reference:
Assumptions and constraints are identified through elicitation from stakeholders.
Answer: D is incorrect. Assumptions and constraints are not identified through document analysis.
Answer: C is incorrect. Assumptions and constraints are not identified through risk identification, though
false assumptions may be subject to risk analysis.
Answer: A is incorrect. Assumptions and constraints are not identified through a review of project
requirements.

QUESTION 71
There are five tasks and six inputs to requirements management and communication. As a business
analyst, you'll need to gather all of the following inputs for this knowledge area except for which one?

A. Requirement Management Plan

B. Work breakdown structure
C. Business Analysis (BA) communication plan
D. Solution scope

Correct Answer: B
Explanation

Explanation/Reference:
The work breakdown structure (WBS) is a tool used to define the scope of work and to develop estimates.
This tool creates a hierarchy of work by decomposing the project scope into smaller and smaller pieces.
WBS can perform the following tasks:
It may break the project into iterations, releases, or phases.
It can break deliverables into work packages.
It may break activities into smaller tasks.
Answer: C, A, and D are incorrect. The inputs to requirements management and communication are as
follows:
Business Analysis (BA) communication plan
Requirement Management Plan
Solution Scope
Requirements Structure
Organizational Process Assets
Stakeholder, List, Roles, and Responsibilities
Requirements

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QUESTION 72
Which of the following is an output of the Identify Stakeholders process?

A. Scope baseline
B. Project charter
C. Stakeholder register
D. Project scope statement

Correct Answer: C
Explanation

Explanation/Reference:
The Identify Stakeholders process identifies all people or organizations that are impacted by the project. It
also documents relevant information regarding their interests, involvement, and impact on project success.
Stakeholder register and stakeholder management strategy are outputs of this process.
Answer: B is incorrect. Project charter is one of the inputs of the Identify Stakeholders process.
Answer: A is incorrect. Scope baseline is one of the outputs of the Create Work Breakdown Structure
(WBS) process.
Answer: D is incorrect. Project scope statement is one of the outputs of the Define Scope process.

QUESTION 73
You are documenting the requirements attribute for your requirements management plan. Which attribute
would you use if you want to identify the person who created the requirements?

A. Absolute reference
B. Ownership
C. Requirements sponsor
D. Author of the requirements

Correct Answer: D
Explanation

Explanation/Reference:
The author of the requirements is a good attribute to include in the requirements attribute. This allows
follow-up questions or clarifications, if necessary, for the project. Answer: A is incorrect. Absolute reference
is needed to define specific requirements. A numeric coding is preferred over text and this code should not
be reused. Answer: B is incorrect. The ownership attribute describes who will be the owner of the
requirement or deliverable. The owner isn't necessarily the same person who created the requirement.
Answer: C is incorrect. There is not an attribute called requirements sponsor, so this choice is not valid.

QUESTION 74
A business analyst has just completed an elicitation event. What stakeholder(s) is/are involved in the
documentation of the elicitation results?

A. Business analyst and key stakeholders

B. Business analyst
C. Project manager, project team, and business analyst
D. Project manager, business analyst, and project sponsor

Correct Answer: B
Explanation

Explanation/Reference:
Only the business analyst is involved in the documentation of the elicitation results.
Answer: D is incorrect. Only the business analyst is involved in the documentation of the elicitation results,
not the project manager and project sponsor. Answer: C is incorrect. Only the business analyst is involved
in the documentation of the elicitation results, not the project manager and project team. Answer: A is
incorrect. Only the business analyst is involved in the documentation of the elicitation results, not key
stakeholders.

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QUESTION 75
Consider a business analyst who is completing the business analysis tasks of specifying and modeling
requirements for an organization. This task can help an organization achieve all of the following objectives
except for which one?

A. Supporting training activities and knowledge management

B. Facilitating communication among stakeholders
C. Compliance with contracts and regulations
D. Increasing revenue and/or reducing costs within an organization

Correct Answer: D
Explanation

Explanation/Reference:
The task of specifying and modeling requirements does not ensure that revenues will increase or that
costs will be reduced. However, the task does allow for some insight into operational improvements.
Answer: C is incorrect. The task of specifying and modeling requirements does help with compliance to
contracts and regulations.
Answer: B is incorrect. The task of specifying and modeling requirements does help the stakeholders
communicate better.
Answer: A is incorrect. The task of specifying and modeling requirements can help with training and
knowledge management.

QUESTION 76
In order to begin defining the solution scope, you'll need four inputs. Which one of the following is actually
a task that will use the solution scope and is not an input?

A. Required capability
B. Assumptions and constraints
C. Business need
D. Allocation of requirements

Correct Answer: D
Explanation

Explanation/Reference:
The task of allocating requirements is the future task in the business analysis domain that will need the
solution scope. The four inputs to the solution scope are assumptions and constraints, business need,
required capabilities, and solution approach.
Answer: B is incorrect. Assumptions and constraints is one of the four inputs to the solution scope.
Answer: C is incorrect. Business need is one of the four inputs to the solution scope.
Answer: A is incorrect. Required capability is one of the four inputs to the solution scope.

QUESTION 77
What can be considered the only input to the task of defining assumptions and constraints?

A. Business case
B. Prioritized requirements
C. Requirements
D. Stakeholder concern

Correct Answer: D
Explanation

Explanation/Reference:
The only input to the task of defining assumptions and constraints is stakeholder concern.
Answer: C is incorrect. Requirements aren't inputs to the task of defining assumptions and constraints.
Answer: B is incorrect. Prioritized requirements aren't inputs to the task of defining assumptions and
constraints.
Answer: A is incorrect. The business case isn't an input to the task of defining assumptions and

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constraints.

QUESTION 78
A business analyst wants to elicit requirements from a large group of stakeholders. One of her primary
goals of this event is to produce a broad set of options for solutions. Which elicitation technique would you
recommend for this business analyst?

A. Business rules analysis

B. Brainstorming
C. Benchmarking
D. Data flow diagrams

Correct Answer: B
Explanation

Explanation/Reference:
Brainstorming is the business analysis solution the business analyst should use to generate a broad set of
options.
Answer: C is incorrect. Benchmarking compares two comparable businesses, solutions, systems, or other
entities for measurement, goal setting, and idea generation. Answer: A is incorrect. Business rules analysis
defines the rules that govern decisions in an organization and that define, constrain, or enable
organizational operations.
Answer: D is incorrect. Data flow diagrams illustrate how information is input, processed, stored, and
output from systems.

QUESTION 79
Which of the following is the prime purpose of the Manage Stakeholders Expectations process?

A. Identify stakeholders
B. Close project
C. Resolve issues
D. Updating risk registers

Correct Answer: C
Explanation

Explanation/Reference:
The prime purpose of the Manage Stakeholders Expectations process is to resolve issues. These issues
may be from different areas of the project. An issue log or action item log can be used to document and
monitor the resolution of issues. It can be used to facilitate communication and ensure a common
understanding of issues. Issues are resolved to maintain good, constructive working relationships among
various stakeholders, including team members. Answer: B is incorrect. Although, the Manage
Stakeholders Expectations process helps in closing the project, it is not the prime purpose of this process.
Answer: A is incorrect. Stakeholders identification is done in the separate process named Identify
Stakeholders.
Answer: D is incorrect. Risk register is a document that contains the results of the qualitative risk analysis,
quantitative risk analysis, and risk response planning. Description, category, cause, probability of
occurring, impact on objectives, proposed responses, owner, and the current status of all identified risks
are put in the risk register. Updating risk registers is done throughout the project duration. It is not the
prime purpose of the Manage Stakeholders Expectations process.

QUESTION 80
Sam is preparing for the task of prioritizing requirements and he'll need five inputs to accomplish the task.
Which one of the following is not an input that Sam will use to prioritize requirements?

A. Risk analysis
B. Business need
C. Requirements management plan
D. Business case

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Correct Answer: A
Explanation

Explanation/Reference:
Risk analysis is not considered for prioritization of requirements. The correct inputs are business case,
business need, requirements, requirements management plan, and the stakeholder list, roles, and
responsibilities.
Answer: D is incorrect. Business case is needed as an input for the task of prioritizing requirements.
Answer: B is incorrect. Business need is needed as an input for the task of prioritizing requirements.
Answer: C is incorrect. The requirements management plan is needed as an input for the task of
prioritizing requirements.

QUESTION 81
What elicitation technique is best described as a study to compare the strengths and weaknesses of an
organization against its peers and competitors?

A. Brainstorming
B. Market analysis
C. Comparative analysis
D. Benchmarking

Correct Answer: D
Explanation

Explanation/Reference:
Benchmarking is the only valid business analysis process that compares the strengths and weaknesses of
an organization against other similar entities.
Answer: A is incorrect. Brainstorming generates ideas and inputs to the business analysis process.
Answer: C is incorrect. Comparative analysis is not a valid BABOK term, so this choice is incorrect.
Answer: B is incorrect. Market analysis is not a valid BABOK term, so this choice is incorrect.

QUESTION 82
You are the business analyst for your organization and you and your staff are creating as many solutions
as possible to an identified problem in the solution approach process. What is this activity element called?

A. Alternative generation
B. Brainstorming
C. Prototyping
D. Lateral thinking

Correct Answer: A
Explanation

Explanation/Reference:
When the business analyst and stakeholders are generating as many potential options as possible for a
solution, it's called alternative generation.
Answer: B is incorrect. Brainstorming is not used as an element for the solution approach process.
Answer: D is incorrect. Lateral thinking is not an element used in the solution approach process.
Answer: C is incorrect. Prototyping creates models and mockups of a solution.

QUESTION 83
What type of requirements elicitation technique is the Delphi Technique?

A. Survey
B. Workshop
C. Prototyping
D. Round table

Correct Answer: A
Explanation

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Explanation/Reference:
The Delphi Technique uses rounds of anonymous surveys to build consensus among the stakeholders.
Answer: B is incorrect. The workshop is not an example of the Delphi Technique.
Answer: D is incorrect. The round table is a discussion of a topic, not a requirements elicitation technique.
Answer: C is incorrect. Prototyping is not the equivalent of the Delphi Technique.

QUESTION 84
Which one of the following is not an event-based elicitation technique?

A. Focus group
B. Interface analysis
C. Interview
D. Workshop

Correct Answer: B
Explanation

Explanation/Reference:
Interface analysis is not an event-based elicitation technique. It is an elicitation technique that identifies
interfaces between solutions and how the interfaces will interact.
Answer: D is incorrect. A workshop is an event-based elicitation technique.
Answer: A is incorrect. A focus group is an event-based elicitation technique.
Answer: C is incorrect. An interview is an event-based elicitation technique.

QUESTION 85
What do business goals and objectives of enterprise analysis actually describe?

A. Business goals and objectives describe the increased revenue that the organization is seeking to gain.
B. Business goals and objectives describe the solution scope that the organization is seeking to
accomplish.
C. Business goals and objectives describe the ends that the organization is seeking to achieve.
D. Business goals and objectives describe the desired future state of problems.

Correct Answer: C
Explanation

Explanation/Reference:
Business goals and objectives describe the ends that the organization is seeking to achieve. It is the
assessment of the desired future state of the organization.
Answer: B is incorrect. The best answer is that the ends of the solution are defined, not just the solution
scope.
Answer: A is incorrect. Business goals and objectives aren't always focused on increased revenue so this
isn't the best choice for the question. Answer: D is incorrect. This answer is close, but it's not the future
state of the problems that is defined, but the future state of the organization.

QUESTION 86
Which technique consists of review meetings to determine if the stakeholders agree that their needs are
being met with the identified requirements?

A. Risk analysis
B. Prototyping
C. Stakeholder management
D. Structured walkthrough

Correct Answer: D
Explanation

Explanation/Reference:
Structured walkthroughs are meetings that help determine if the stakeholders agree that their needs are

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being met with the identified requirements. Answer: A is incorrect. Risk analysis reviews identified risks in
the requirements to determine the probability and impact of the risk event. Answer: B is incorrect.
Prototyping is used to gain user agreement with the proposed solution and requirements for the solution.
Answer: C is incorrect. Stakeholder management is not a technique that is used as part of validating
requirements.

QUESTION 87
You are a business analyst for your organization and you're working with the stakeholders to identify the
primary inputs to the business analysis approach. Which of the following are primary inputs of planning the
business analysis approach? Each correct answer represents a complete solution.

A. Organizational process assets

B. Penalty of not seizing the opportunity
C. Expert Judgement
D. Business need

Correct Answer: ACD

Explanation

Explanation/Reference:
These are the primary inputs of planning the business analysis approach. The primary input of planning the
business analysis approach is to consider the problem or opportunity faced by the organization. Time
allowed for business analysis planning does have an effect on the thoroughness of the business analysis
activities. The risk associated with the plan is also considered.

QUESTION 88
A business analyst needs to prepare the requirements package for her endeavor in a predefined template
for her company. What term can be assigned to this standardized template for packaging the
requirements?

A. Organizational process assets

B. Derivative adaption
C. Essential
D. Enterprise environmental factors

Correct Answer: A
Explanation

Explanation/Reference:
Templates for requirements packages are taken from organizational process assets.
Answer: C is incorrect. Essential isn't a valid explanation for this question.
Answer: D is incorrect. Enterprise environmental factors aren't where templates originate from for business
analyst requirements packages.
Answer: B is incorrect. This isn't a valid term for organizational process assets or templates needed by the
business analyst.

QUESTION 89
When do change requests generally increase in a project?

A. Towards the beginning of the project.

B. During the project scope management processes.
C. During the project's launch.
D. Towards the end of the project.

Correct Answer: D
Explanation

Explanation/Reference:
Changes generally increase towards the end of the project. This can be due to a loosely defined scope,
lack of requirements, and other reasons.

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Answer: B is incorrect. The scope management process happens throughout the project until the scope is
completed.
Answer: C is incorrect. Changes are easier to incorporate at the launch of the project but generally do not
happen until later in the project.
Answer: A is incorrect. Scope changes generally happen towards the end of the project.

QUESTION 90
You are the business analyst for your organization and you're working with the key stakeholders to validate
the requirements. In your review, you have determined the business value of each requirement and you've
discovered three requirements that do not deliver direct or indirect value to the stakeholders. What should
you do with these requirements?

A. Determine their purpose in the requirements set.

B. Justify their existence.
C. See if the requirements are integrated with other requirements.
D. Remove them from the requirements set.

Correct Answer: D
Explanation

Explanation/Reference:
Requirements that do not add direct or indirect value need to be removed from the requirements set.
Answer: B is incorrect. It's not best to justify the existence of requirements; requirements must contribute to
the business need or solution. Answer: A is incorrect. If the requirements do not add some type of value,
then you don't need to determine the purpose of the requirements. This answer isn't valid. Answer: C is
incorrect. If the requirements were integrated or linked to other requirements, then it would already be
evident that the requirements offer an indirect value to the requirements, solution, or stakeholders.

QUESTION 91
According to 'A Guide to the Business Analysis Body of Knowledge', when should the business analyst and
an organization actually start requirements allocation?

A. As soon as a budget has been created

B. After approval of the requirements
C. After the project charter
D. As soon as the solution approach is determined

Correct Answer: D
Explanation

Explanation/Reference:
Requirements allocation typically begins early in the project lifecycle (as soon as the solution approach is
determined) and will continue to be performed until all valid requirements are allocated. Allocation typically
continues through design and construction of a solution.
Answer: C is incorrect. Requirements allocation doesn't have to wait until the project has been chartered.
Answer: B is incorrect. Approval of the requirements is good, but the solution scope for the requirements
needs to be created to begin allocating the requirements.
Answer: A is incorrect. The budget creation isn't linked to the requirements allocation process.

QUESTION 92
You are working with the project stakeholders to analyze and prioritize their requirements for the project.
One of the project requirements is to achieve a high-level of customer satisfaction for the project
deliverable. What is the danger in this project requirement?

A. Achieving customer satisfaction is a risk, as the project manager cannot control how satisfied the
customer will be with the project deliverables.
B. Achieving customer satisfaction is an assumption and should be documented in the project scope.
C. Achieving customer satisfaction should always map to the quality requirements for the project.
D. Achieving customer satisfaction is a subjective requirement and entails a high level of risk of being
successfully accomplished.

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Correct Answer: D
Explanation

Explanation/Reference:
While every project manager wants to achieve customer satisfaction, this subjective term is too vague to
be measured or accounted for. What one person deems customer satisfaction may be low compared to
another. Requirements need metrics to determine the level of success.
Answer: C is incorrect. The subjective requirements cannot be measured or mapped to quality
requirements.
Answer: B is incorrect. This is not an assumption, but a subjective requirement.
Answer: A is incorrect. This is not a risk, but a requirement that needs metric for measurement attached to
it.

QUESTION 93
You are a business analyst in an organization that has recently embraced business analysis as part of its
initiative for new projects. In this organization, there is not an organizational standard for tailoring business
analysis duties and expectations. Which one of the following best describes the action you should take to
begin business analysis?

A. Work with the appropriate stakeholders to determine how the business analysis work should be
completed.
B. Define the organizational standard first.
C. Create a business case for the need of organizational standards for business analysis.
D. Take charge and begin the business analysis activities, but document your approach to serve as a
template for future business analysis initiatives.

Correct Answer: A
Explanation

Explanation/Reference:
The best answer is to work with stakeholders to determine what business analysis activities should be
done in the present initiative. Answer: B is incorrect. There's not a need to define an organizational
standard immediately, as this can evolve over time based on projects and business analysis experience in
the organization. Answer: C is incorrect. A business case isn't needed; the business analyst needs to work
with the stakeholders to define the needed activities.
Answer: D is incorrect. While this answer is tempting, it does not address the cooperation and involvement
of the stakeholders.

QUESTION 94
You are the business analyst for your organization and you're working with the project manager to
complete some business analysis activities. The project manager has the authority to approve the
requirements based on the short iterations of business analysis activities.
What approach of business analysis are you using in this scenario?

A. Progressive elaboration
B. Change-driven
C. Plan-driven
D. Iterative

Correct Answer: B
Explanation

Explanation/Reference:
Change-driven approaches to business analysis deal with rapid delivery of the business value. The
business value is delivered in short iterations in return for acceptance of a higher degree of uncertainty
regarding the overall delivery of the solution. The change-driven approaches are preferred while taking an
exploratory approach for incremental improvement of an existing solution.
Answer: D is incorrect. Iterative is not a valid business analysis approach.
Answer: C is incorrect. The plan-driven approach defines business analysis activities. This approach is
used to focus on minimizing up-front uncertainty and to ensure that the solution is fully defined before

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implementation begins in order to maximize control and minimize risk. It is preferred when requirements
are effectively defined in advance of implementation. Answer: A is incorrect. Progressive elaboration
describes the project management approach of refining requirements and project scope, not the business
analysis approach.

QUESTION 95
In a change-driven environment, what's more important than formal communications in regard to effective
requirements management?

A. Correct communication
B. Frequency of communication
C. Message of communication
D. Type of communication

Correct Answer: B
Explanation

Explanation/Reference:
Change-driven approaches focus more on frequency of communication than on formal documentation.
Official documentation is often in writing, but informal communication takes precedence over more formal
written communication.
Answer: D is incorrect. The best answer is frequency of communication, not the type of communication.
Answer: A is incorrect. The best answer is frequency of communication, not correct communication - which
is important, but it's not the best selection for the question. Answer: C is incorrect. The best answer is
frequency of communication, not message of communication. Having the correct message and correct
communication channels are important, but these aren't the best selection for this question.

QUESTION 96
When a business analyst performs requirements tracing, he may need to trace the requirements backward
through their lineage and may need to trace the requirements forward through their relationship to other
requirements. What is the forward tracing activity called in requirements traceability?

A. Lineage tracking
B. Backwards pass
C. Derivation
D. Allocation

Correct Answer: D
Explanation

Explanation/Reference:
Allocation is the forward tracking of a requirement to future requirements in the set of requirements.
Answer: C is incorrect. Backward tracing of a requirement is called its derivation, as the requirements may
be derived from other older requirements.
Answer: A is incorrect. Lineage tracking is not a valid term, so this choice is not valid.
Answer: B is incorrect. Backwards pass isn't a valid requirements tracing term; it describes a process in
schedule management.

QUESTION 97
You are the business analyst for the NHQ Project. You have identified several stakeholders that need
different types of information related to the requirements. Which stakeholder would need detailed technical
interface requirements?

A. Project manager
B. Testers
C. Implementation subject matter experts
D. Regulators

Correct Answer: C
Explanation

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Explanation/Reference:
The implementation subject matter experts will need requirements that provide detailed interface
requirements, so that they may construct the solution. They are responsible for designing and
implementing potential solutions. Implementation subject matter experts will provide specialist expertise on
the design and construction of the solution components.
Answer: A is incorrect. The project manager will need requirements in an easy to understand format, so
that he may create the project scope. Answer: D is incorrect. Regulators may have specific legal,
contractual, or governance requirements regarding what is included in a requirements document.
Answer: B is incorrect. Testers focus on understanding the critical success factors based on the needs of
the business users.

QUESTION 98
As a business analyst, you should be able to identify the characteristics of each business analysis task and
domain area. Which one of the following statements best describes the characteristics of the business
analysis knowledge area of requirements analysis?

A. It describes the activities and considerations for managing and expressing requirements to a broad and
diverse audience.
B. It describes the business analysis activities necessary to identify a business need, problem, or
opportunity, define the nature of a solution that meets that need, and justify the investment necessary
to deliver that solution.
C. It describes the tasks and techniques used by a business analyst to analyze stated requirements in
order to define the required capabilities of a potential solution that will fulfill stakeholder needs.
D. It is the act of eliciting business, stakeholder, solution, or transition requirements.

Correct Answer: C
Explanation

Explanation/Reference:
This is the only statement that correctly defines the business analysis knowledge area of requirements
analysis.
Answer: B is incorrect. This statement describes the enterprise analysis knowledge area.
Answer: A is incorrect. This statement is the definition of the requirements management and
communication domain.
Answer: D is incorrect. This statement describes the process for the elicitation of requirements in an
organization.

QUESTION 99
Which of the following is the best definition of the business rules analysis?

A. To define the historical information that is available for the business analyst to rely on for his research.
B. To define the rules that govern decisions in and organization and that define, constrain, or enable
organizational policies.
C. To define the people that govern decisions in and organization and that define, constrain, or enable
organizational policies.
D. To define the job functions, roles and responsibilities, and the designation of power among the project
stakeholders.

Correct Answer: B
Explanation

Explanation/Reference:
The process of the business rules analysis is the documentation and understanding of the enterprise
environmental factors that enable the organization to operate while also creating boundaries for the people
and processes within the organization.
Answer: A is incorrect. This is a description of the organizational process assets.
Answer: D is incorrect. This is an identification of the stakeholders and their positions and characteristics
for the business analysis duties. Answer: C is incorrect. The identification of the people that create the
enterprise environmental factors are not relevant for this business analysis process.

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QUESTION 100
You are the business analyst for your organization. You are currently working with Susan on creating a
model as part of the specify and model requirements process. Susan doesn't understand why you need a
model. You explain to Susan that a model is just a simplified representation of a complex reality that is
useful for understanding that reality and making decisions regarding it. In fact, you tell Susan, model can
do all of the following except one option. Choose the option that model cannot do?

A. Define the resources that will be needed on the project team

B. Define boundaries for the business domain
C. Describe a situation or problem
D. Describe thought processes and action flows

Correct Answer: A
Explanation

Explanation/Reference:
Models do not typically address the resources needed for the project team so this choice is incorrect.
Models can describe a situation or problem, define boundaries for the business domain, describe thought
processes and action flows, categorize and create hierarchies of items, show components and
relationships, and show business logic.
Answer: C, B, D are incorrect. These are valid components of a model; so these choices are incorrect.

QUESTION 101
You are the business analyst for a large project that will create new software for the entire organization.
This new software will affect all of the administrative assistants in the organization schedule meetings,
reserve facilities, and share calendars. There are approximately 2,400administrative assistants in your
organization and not all of these people can attend requirements gathering workshops. What approach can
you use to manage and gather requirements from these 2,400 administrative assistants?

A. You can meet with a small group of administrative assistants that will serve as representatives for the
remaining administrative assistants.
B. You will need to meet with all of the administrative assistants as part requirements elicitation.
C. You can meet with a small group of administrative assistants and assume their requirements are
reflective of the remaining group of administrative assistants.
D. You can meet with the administrative assistants' managers.

Correct Answer: A
Explanation

Explanation/Reference:
When there are large groups of stakeholders, such as in this example, it's practical to find a group of
stakeholders that can serve as representatives for the remainder of the stakeholders. Answer: B is
incorrect. It's not feasible, as the question indicates, for this large group of administrative assistants to
attend requirements gathering workshops. Answer: C is incorrect. You can't assume that one small group
of the administrative assistants needs is truly indicative of the reminder of the administrative assistants.
Answer: D is incorrect. The administrative assistants' managers likely don't know enough detail of how the
administrative assistants currently do their work to speak on their behalf.

QUESTION 102
Enterprise analysis provides many things for an organization. All of the following are tasks included in
enterprise analysis except for which one?

A. Assess capability gaps

B. Determine solution approach
C. Define business need
D. Solution performance assessment

Correct Answer: D
Explanation

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Explanation/Reference:
Solution performance assessment is not a task of enterprise analysis; it is in an input to this process. There
are five tasks for enterprise analysis. define business need, assess capability gaps, determine solution
approach, define solution scope, and define business case.
Enterprise analysis is a business analysis activity that helps define and identify business opportunities for
an organization.
Answer: C, A, and B are incorrect. This is an enterprise analysis task.

QUESTION 103
You are the business analyst for a large project in your organization. While your company prefers face-to-
face communications there are many stakeholders located in different geographical locations. How can
you still effectively serve as a business analyst when the stakeholders are not collocated?

A. You will need the stakeholders to periodically gather in one locale.

B. You will need to travel on a regular rotation to each of the geographical locations to complete the
business analyst duties.
C. Add more business analysts in each of the geographical location.
D. You will need to implement videoconferences.

Correct Answer: D
Explanation

Explanation/Reference:
According to the BABOK, the best solution in these instances is to increase videoconferences and
teleconferences to complete the business analysis duties.
Answer: C is incorrect. Adding more business analysts will increase the cost of the business analysis
duties.
Answer: B is incorrect. Traveling to all of the geographical locations is not always a feasible solution as
there may be a small amount of stakeholders in one locale versus another. Answer: A is incorrect.
Sometimes it is effective to bring all of the stakeholders together, but this is not always practical due to
cost, schedules, and the amount of stakeholders involved in the project.

QUESTION 104
You are the business analyst in your organization and you've just completed the assessment on three
different proposed solutions. In your judgment, you don't think any of the solutions provide enough value to
justify being implemented. What should you tell the stakeholders?

A. Choose the least costly solution.

B. Ask for more time to find justification for the solutions.
C. Terminate the initiative.
D. Present each solution and allow the stakeholders to decide.

Correct Answer: C
Explanation

Explanation/Reference:
When there is no business value to implement the solution, then you should recommend that the initiative
be terminated.
Answer: A is incorrect. Choosing the least costly solution that doesn't add value doesn't make sense for
the organization.
Answer: D is incorrect. While this is tempting, the best choice is to recommend that the initiative be
terminated. There's not a good reason to implement a solution that doesn't bring value to the organization.
Answer: B is incorrect. Asking for more time isn't the best answer when you've already determined there's
no business value in the solutions.

QUESTION 105
Which stakeholder(s) will be involved to determine if the requirements can be implemented?

A. Domain subject matter expert

B. Implementation subject matter expert
C. Project team members

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D. Sponsor

Correct Answer: B
Explanation

Explanation/Reference:
The implementation subject matter expert will be involved in the process to ensure that the requirements
can be implemented.
Answer: A is incorrect. The domain subject matter expert may be involved in the review and approval of
requirements as defined by the stakeholder by the stakeholder roles and responsibility designation.
Answer: C is incorrect. Project team members aren't involved in the decision of implementation, so this
isn't a valid choice for this answer. Answer: D is incorrect. The project sponsor reviews the business case,
solution, product scope, and all requirements and approves the documents before implementation.

QUESTION 106
You are the business analyst for your organization and you're working to identify all of the stakeholders
within your organization and outside your organization to ensure that you've captured the correct
requirements for a project. Which one of the following techniques can be best suited for identifying
stakeholders?

A. Interviews
B. User stories
C. Acceptance and Evaluation Criteria
D. Risk analysis

Correct Answer: A
Explanation

Explanation/Reference:
An interview is a systematic approach. It is used for eliciting information from a person or a group of people
in an informal or formal setting by talking to an interviewee, asking relevant questions, and documenting
the responses. Interviewees are also able to identify other stakeholders.
Answer: C is incorrect. Acceptance and evaluation criteria are useful for identifying who has the authority
to accept or reject solutions. Answer: D is incorrect. Risk analysis is the study of the probability, impact,
and scoring of identified risk events. Risk analysis is the science of risks and their probability and
evaluation in a business or a process. It is an important factor in security enhancement and prevention in a
system. Risk analysis should be performed as part of the risk management process for each project. The
outcome of the risk analysis would be the creation or review of the risk register to identify and quantify risk
elements to the project and their potential impact.
Answer: B is incorrect. User stories are useful to capture requirements, stakeholder attitudes, and for
identifying actors and roles.

QUESTION 107
When an organization implements a new solution, the organization will often have to provide dual-support
for the new solution and the solution that's being replaced. Which one of the following is not an input to the
transitional requirements definition?

A. Stakeholder management strategy

B. Deployed solution
C. Stated requirement
D. Organizational readiness assessment

Correct Answer: A
Explanation

Explanation/Reference:
There is not any stakeholder management strategy during the operational transfer. The correct answer is
the organizational readiness assessment, the stated requirements, the deployed solution, and the
designed solution. Answer: D is incorrect. The organizational readiness assessment is one of the four
inputs to the definition transition requirements task.
Answer: C is incorrect. The stated requirement is one of the four inputs to the definition transition

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requirements task.
Answer: B is incorrect. The deployed solution is one of the four inputs to the definition transition
requirements task.

QUESTION 108
The initial high-level listing of requirements in a change-driven approach is also known as what?

A. Requirements envisioning
B. Requirements foundation
C. Product scope
D. Project scope

Correct Answer: A
Explanation

Explanation/Reference:
The initial high-level listing of requirements in a change-driven approach is also known as requirements
envisioning.
Answer: D is incorrect. The project scope defines all of the required work to satisfy the requirements of the
project.
Answer: C is incorrect. The product scope defines all of the features and functions of the thing, solution, or
service the project or organization will create.
Answer: B is incorrect. Requirements foundation is not a valid term for business analysis.

QUESTION 109
Martha is the business analyst for her organization and she's been asked to help create a SMART goal for
her company. Which one of the following organizational goals could be considered SMART?

A. No errors in production of customer products.

B. Increase revenue by ten percent by January 15.
C. Increase revenue by ten percent.
D. Add 25 new customers to the sales base.

Correct Answer: B
Explanation

Explanation/Reference:
SMART means that the goals are specific, measurable, achievable, relevant, and time-bounded. The only
goal that meets all of these requirements is the goal to increase revenue by ten percent by January 15.
Answer: C is incorrect. This is not an example of a SMART goal because there is no deadline.
Answer: D is incorrect. This is not an example of a SMART goal because there is no deadline.
Answer: A is incorrect. This is not an example of a SMART goal because there is no deadline.

QUESTION 110
There are four methods to generate a business need in an organization. Which approach would an
organization use when there's recognized competition in the marketplace?

A. From the bottom up

B. From external drivers
C. From middle management
D. From the top down

Correct Answer: B
Explanation

Explanation/Reference:
From external drivers is used when there's recognized competition in the marketplace.
Answer: D is incorrect. From the top down is defined as the need to achieve a strategic goal.
Answer: A is incorrect. From the bottom up is described as a problem with the current state of a process,
function, or system.

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Answer: C is incorrect. From middle management is described as a manager needs additional information
to make sound decisions or must perform additional functions to meet business objectives.

QUESTION 111
You are the business analyst for your organization. You are currently writing the business goals and
objectives as part of the elements for the define business process. Which one of the following statements
best describes the business goals and objectives element?

A. They describe all of the required work the project will need to complete in order to reach its objectives.
B. They describe the ends that the organization is seeking to achieve.
C. They describe the processes the solution will need to improve for the project to be successful.
D. They describe all of the positive benefits in ratio to the risk and costs of the project.

Correct Answer: B
Explanation

Explanation/Reference:
Business goals and objectives clearly define the ends that the organization is seeking to achieve.
Answer: C is incorrect. This is not a valid definition of the business goals and objectives.
Answer: A is incorrect. This is a definition of the project scope.
Answer: D is incorrect. This is not a valid definition of the business goals and objectives.

QUESTION 112
You are the business analyst for a large project for your organization. Your project has 65 stakeholders
and this will greatly increase the complexity of the communication in this project. To demonstrate how
complex this project and its communication will be, you show the management the number of
communication channels in this project. How many channels exist in this project based on the number of
stakeholders?

A. 4160
B. 4225
C. 65
D. 2080

Correct Answer: D
Explanation

Explanation/Reference:
There are 2,080 communication channels in this project. You can find the number of communication
channels by using the formula N(N-1)/2 where N represents the number of stakeholders.
Answer: B is incorrect. This is simply 65 times 65.
Answer: A is incorrect. This is simply 65 times 64.
Answer: C is incorrect. This is the number of identified stakeholders.

QUESTION 113
In order to have high quality in requirements, all of the following characteristics should exist in the
requirements except for which one?

A. Cohesive
B. Consistent
C. Complete
D. Constrained

Correct Answer: D
Explanation

Explanation/Reference:
Constrained is not an attribute of high quality in a requirement. The requirements should be cohesive,
complete, consistent, correct, modifiable, unambiguous, and testable.
Answer: A is incorrect. Cohesive is one of the characteristics of quality in a requirement.

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Answer: B is incorrect. Consistent is one of the characteristics of quality in a requirement.

Answer: C is incorrect. Complete is one of the characteristics of quality in a requirement.

QUESTION 114
All of the following stakeholders participate in the prioritization of requirements except for which one?

A. Project team
B. Implementation subject matter expert
C. Domain subject matter expert
D. Project manager

Correct Answer: A
Explanation

Explanation/Reference:
The project team does not participate in the prioritization of requirements.

QUESTION 115
In order to define the business need for an organization, there are two inputs. What are the two inputs a
business analyst will need to define the business need?

A. Business goals and objectives

B. Stakeholder identification and stakeholder analysis
C. Requirements and Business analysis approach
D. Elicitation approach and Solution approach

Correct Answer: A
Explanation

Explanation/Reference:
In order to conduct the task of defining the business need, the business analyst will need business goals
and objectives.
Answer: C is incorrect. This isn't a valid answer, as Requirements and Business analysis approach are
actually outputs of the task of defining the business need. Answer: B is incorrect. This isn't a valid answer,
as stakeholder identification and stakeholder analysis are actually outputs of the task of defining the
business need.
Answer: D is incorrect. This isn't a valid answer, as Elicitation approach and Solution approach aren't valid
inputs.

QUESTION 116
What type of analysis can a business analyst perform to understand the functions of stakeholders, the
location of stakeholders, the tasks stakeholders complete, and the stakeholders' concerns about the
solution?

A. Technical assessment
B. Stakeholder impact analysis
C. Organizational assessment
D. Operational analysis

Correct Answer: B
Explanation

Explanation/Reference:
The stakeholder impact analysis captures the stakeholders' functions, locations, tasks, and concerns about
the solution.
Answer: C is incorrect. An organizational assessment isn't a valid element for the assessment of
organizational readiness.
Answer: D is incorrect. The operational analysis will predict if the organization will actually take advantage
of the solution once it's implemented. Answer: A is incorrect. A technical assessment, like an operational
assessment, reviews the implementation to see if the stakeholders will use the solution once it's been

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implemented.

QUESTION 117
In order to assess proposed solutions, business analysts will need three inputs. Which one of the following
is not an input to the task of assessing proposed solutions?

A. Solution options
B. Requirements
C. Risk assessments
D. Assumptions and constraints

Correct Answer: C
Explanation

Explanation/Reference:
Risk assessments are not inputs to the task of assessing proposed solutions. Business analysts will need
assumptions and constraints, requirements, and solution options to consider.
Answer: D is incorrect. Assumptions and constraints are inputs to the task of assessing the proposed
solution.
Answer: B is incorrect. Requirements are inputs to the task of assessing the proposed solution.
Answer: A is incorrect. Solution options are inputs to the task of assessing the proposed solution.

QUESTION 118
There are three inputs in the plan business analysis approach. Which one of the following is not one of the
three inputs?

A. Organizational process assets

B. Expert judgment
C. Risk and rewards analysis
D. Business need

Correct Answer: C
Explanation

Explanation/Reference:
Risk and rewards analysis is not, of itself, an input to the business analysis approach process.
Answer: D, B, and A are incorrect. Following are the inputs in the plan business analysis approach:
Business need
Expert judgment
Organizational process assets

QUESTION 119
You are the business analyst for your organization and you're reviewing a change to your requirements.
During this impact analysis, what tool can best help you assess the total impact of a requirement change?

A. Implementation SME
B. Traceability
C. Coverage matrix
D. Integrated change control

Correct Answer: B
Explanation

Explanation/Reference:
Traceability can help a business analyst determine the full impact of a change on requirements. When
changes are presented and/or approved, traceability helps the business analyst determine what changes
affect other requirements within the set.
Answer: C is incorrect. A coverage matrix can be used to help facilitate tracing of requirements.
Answer: A is incorrect. An Implementation SME is a stakeholder, not a tool, who may help link
requirements to the solution components. Answer: D is incorrect. Integrated change control is a project

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management activity, not a business analysis tool, so this choice is incorrect.

QUESTION 120
You are the business analyst for your organization and you're working with Nancy, the Sales Director.
You've been identifying requirements for Nancy about the sales force and her desire to add a customer
management solution to the sales process. Nancy believes that the software can help automate the sales
process, keep things better organized than the current approach, and ultimately create more sales for the
organization. As a business analyst, which one of the following should you advise Nancy about her need?

A. There's an assumption that the perceived solution will create the desired benefit.
B. There are no constraints in the analysis process.
C. There is a cost, time, and quality constraint that must be satisfied to create the solution.
D. There will be a cost and time element to create the solution.

Correct Answer: A
Explanation

Explanation/Reference:
Nancy is making an assumption that the software will make the entire sales process better. She's identified
a solution that she assumes will improve the entire sales process.
Answer: D is incorrect. While there will be a cost and time element, this isn't the best answer to the
question and scenario.
Answer: B is incorrect. There are constraints in the analysis process, so this isn't the best choice.
Answer: C is incorrect. While this statement is true, it doesn't address Nancy's assumption about the
solution; she's already attached to the problem.

QUESTION 121
If a requirement has been satisfied, why is it still considered a requirement?

A. A requirement is considered a requirement as long as the requirement may be able to be changed.

B. Requirements are considered requirements even if the requirements have been satisfied.
C. A requirement is considered valid as long as the business stakeholders need it.
D. If a requirement has been satisfied, it is no longer a requirement and should be purged from the
requirements set.

Correct Answer: C
Explanation

Explanation/Reference:
A requirement is considered valid as long as the business stakeholders need it. This is true for ongoing
requirements that are reused in the organization.
Answer: D is incorrect. This isn't a valid statement as to why satisfied requirements are still considered
requirements.
Answer: B is incorrect. This isn't a valid statement as to why satisfied requirements are still considered
requirements.
Answer: A is incorrect. This isn't a valid statement; the ability to change a requirement doesn't make it
necessarily a satisfied requirement.

QUESTION 122
You need to identify assumptions as part of the assessment of capability gaps. Which of the following is an
example of an assumption?

A. The project manager believes that her project team members can program in COBOL.
B. The software must be compatible with the current operating system.
C. The risk in the project must be quantified.
D. All vendors must have security clearance.

Correct Answer: A
Explanation

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Explanation/Reference:
Of all the choices, the belief about the project team members is the best example of an assumption. An
assumption is something that is believed to be true, but it has not been proven to be true.
Answer: B is incorrect. This is an example of a constraint.
Answer: D is incorrect. This is an example of a requirement.
Answer: C is incorrect. This is an enterprise environmental factor, which could also be seen as a
requirement.

QUESTION 123
You are the business analyst for a smaller project where there are few requirements. Management would
still like you to create a method to trace the few requirements for this project. What type of matrix would be
best in this instance?

A. Coverage matrix
B. Requirements trace matrix
C. Roles and responsibility matrix
D. RACI matrix

Correct Answer: A
Explanation

Explanation/Reference:
A coverage matrix is a table used to manage tracing. It is ideal for smaller projects where there are few
requirements to trace. It's also ideal for when only the high-level requirements need to be traced. Answer:
B is incorrect. A requirements trace matrix is a table used to track requirements' relationships. The
columns in the table provide requirements information and associated project. It is ideal for a solution with
many requirements to trace throughout the solution.
Answer: C is incorrect. A roles and responsibility matrix maps team members to their work in the project or
business analysis duties. Answer: D is incorrect. A RACI chart is a type of roles and responsibilities matrix
that uses the legend of responsible, accountable, consult, and inform.

QUESTION 124
A business analyst has determined that there are five possible solutions to a business need. If the
business analyst completes the solution assessment on multiple solutions, what is the goal of the
assessment?

A. The business analyst should determine which solution has the greatest business value.
B. The business analyst should determine the opportunity cost of each assessment.
C. The business analyst should only have one solution, not five.
D. The business analyst should determine which solution is quickest to implement.

Correct Answer: A
Explanation

Explanation/Reference:
The purpose of assessing proposed solutions is to determine how closely they meet stakeholder and
solution requirements. The business analyst, while assessing a single solution, determines whether the
solution delivers enough business value to justify its implementation.
However, the business analyst has the additional goal of attempting to determine which solution delivers
the greatest business value while assessing multiple alternative solutions.
Answer: C is incorrect. The business analyst can have multiple solutions for a business need.
Answer: B is incorrect. The opportunity cost is not applicable to this scenario.
Answer: D is incorrect. The fastest implementation may not necessarily be the best solution for an
organization.

QUESTION 125
Which approach to business analysis activities deals with rapid delivery of the business value?

A. Quality-driven
B. Change-driven
C. Plan-driven

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D. Stakeholder-driven

Correct Answer: B
Explanation

Explanation/Reference:
Change-driven approaches to business analysis deal with rapid delivery of the business value. The
business value is delivered in short iterations in return for acceptance of a higher degree of uncertainty
regarding the overall delivery of the solution. The change-driven approaches are preferred while taking an
exploratory approach for incremental improvement of an existing solution. Answer: C is incorrect. The plan-
driven approach defines business analysis activities. This approach is used to focus on minimizing up-front
uncertainty and to ensure that the solution is fully defined before implementation begins in order to
maximize control and minimize risk. It is preferred when requirements are effectively defined in advance of
implementation.
Answer: A is incorrect. The quality-driven approach is not a valid defined approach to business analysis
activities.
Answer: D is incorrect. This is not a valid defined approach for the CCBA examination.

QUESTION 126
Fred is the business analyst for his organization. His current initiative is quite large, so Fred decides to
create a high-level plan for the business analysis approach, and then to create a detailed plan for the most
imminent activities. What type of business analysis planning is Fred using in this scenario?

A. Step planning
B. Iterative planning
C. Cyclic planning
D. Rolling wave planning

Correct Answer: D
Explanation

Explanation/Reference:
This is an example of rolling wave planning. This approach to planning is ideal for larger business analysis
initiatives and allows the business analyst to plan the entire initiative and approach at the high-level and
the most imminent activities at the detailed level.
Answer: B is incorrect. Iterative planning is not a valid choice; planning does happen in iterations with the
rolling wave planning approach, but it's not the correct name for the approach.
Answer: A is incorrect. Step planning is not a valid term for business analysis processes.
Answer: C is incorrect. Cyclic planning isn't a valid term for the described rolling wave planning.

QUESTION 127
As a business analyst, you'll need to communicate with the stakeholders of the solution you propose. Why
is it important for the business analyst to review the stakeholder concerns as part of the assessment of the
organization for the readiness of the solution?

A. To gain confidence and synergy among the stakeholders

B. To confirm stakeholder prioritization
C. To confirm the stakeholders' commitment of the solution
D. To address potential problems or issues

Correct Answer: D
Explanation

Explanation/Reference:
Stakeholder concerns can magnify to problems and issues with the implementation of the solution. It's best
to address these concerns, issues, threats, and perceived threats before the actual transition to the new
solution. Answer: C is incorrect. This isn't the best answer for the question, as the stakeholders are already
committed to the solution if they've approved the solution scope. Answer: B is incorrect. Stakeholder
prioritization isn't an activity at this point of business analysis duties. Requirements have already been
prioritized and presented in the solution scope. Answer: A is incorrect. While it's ideal to create synergy
among the stakeholders, this input is really addressing any issues or perceived threats.

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QUESTION 128
As a business analyst, you should work to identify opportunities to improve the operations of your
organization. Which one of the following improvement opportunities aims to improve the experience of the
customer?

A. Eliminate redundancy.
B. Automate or simplify the work people perform.
C. Increase consistency of behavior.
D. Improve the purchasing process.

Correct Answer: C
Explanation

Explanation/Reference:
When customers experience the same process, such as checkout in different ways, it's frustrating. This
improvement opportunity aims to create consistency in all behaviors to improve the customer experience.
Answer: B is incorrect. Automating or simplifying the work people perform helps streamline costs and
improve quality by doing the work in the same way each time the work is performed. Answer: A is
incorrect. Eliminating redundancy considers that stakeholders may have common needs that can be met
with a single solution, reducing the cost of implementation. Answer: D is incorrect. While this choice is
tempting, it's not an actual improvement opportunity for the business analyst to consider.

QUESTION 129
When a business analyst wants to present requirements for review, she must consider the requirements,
audience, and what other factor to determine the level of formality in the presentation?

A. Standards
B. Organizational process assets
C. Governance
D. Regulations

Correct Answer: B
Explanation

Explanation/Reference:
The best answer is organizational process assets. These include the organization's preference for
presenting requirements, forms, processes, and internal requirements.
Answer: D is incorrect. Regulations don't represent the best answer for this question.
Answer: A is incorrect. Standards are guidelines and don't represent the best answer for this question.
Answer: C is incorrect. While governance is tempting, the best answer is organizational process assets, as
it represents the rules and policies of the organization.

QUESTION 130
You are the business analyst for your organization and your requirements for the endeavor have recently
been approved. Your organization creates a baseline for the requirements based on the approval of the
requirements. What must happen in your business analysis activities if the requirements for your endeavor
need to be changed?

A. You'll need to create new baselines.

B. You'll need to implement configuration management.
C. You'll need to use a change control system.
D. You'll need to create requirements versioning.

Correct Answer: C
Explanation

Explanation/Reference:
If an organization baselines requirements and the requirements change after approval, then the
organization must use a change control system. The change control system helps to manage desired

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changes, provides governance for the change, and documents the proposed change.
Answer: A is incorrect. Rebaselining is rarely appropriate; sending the changes through the change control
system is the best answer. Answer: D is incorrect. Requirements versioning may be appropriate if the
changes are actually approved after they've passed through the change control system. Answer: B is
incorrect. Configuration management controls the features and functions of the requirements. The best
choice is to send the proposed change through the change control system.

QUESTION 131
When can changes to requirements occur in a business analysis planning and monitoring assignment?

A. Changes to requirements can occur any time after the project's change control system has been
enacted.
B. Changes to requirements can occur at any time.
C. Change to requirements can occur any time before the project scope statement is created.
D. Change to requirements can occur at any time before the key stakeholders approve the identified
requirements.

Correct Answer: B
Explanation

Explanation/Reference:
Changes to requirements can, and often do, happen at any time.
Answer: D is incorrect. Just because the key stakeholders approve the requirements does not mean that
they would not like to add requirements later in the project. Answer: C is incorrect. The project scope is
generally a good reflection of the identified requirements, but changes can still happen.
Answer: A is incorrect. Changes to the requirements can happen even before the project begins.

QUESTION 132
You are the business analyst for your organization. You are coaching Tom about the different approaches
to business analysis. Which type of business analysis approach has the most business analysis work at
the beginning of the project or during the start of a project phase?

A. Requirements-driven approach
B. Change-driven approach
C. Plan-driven approach
D. Value-driven approach

Correct Answer: C
Explanation

Explanation/Reference:
The plan-driven approach has the most business analysis work at the beginning of the project or during the
start of a project phase. This approach has a high amount of formality and detail for all areas of the
business analysis duties, requirements gathering, and monitoring.
Answer: B is incorrect. Change-driven approach uses short iterations of business analysis tasks
throughout the project.
Answer: A is incorrect. Requirements-driven approach is not a valid business analysis term.
Answer: D is incorrect. Value-driven approach is not a valid business analysis term.

QUESTION 133
Some of the requirements in the solution must be completed because of laws and regulations in your
industry. Management would like you, the business analyst, to rank the requirements according to the
relevant laws. What type of requirements prioritization is management having you complete?

A. Business value ranking

B. Risk ranking
C. Constraint ranking
D. Regulatory ranking

Correct Answer: D

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Explanation

Explanation/Reference:
This is an example of a regulatory ranking as you're prioritizing the requirements based on the
requirements that must be implemented based on the regulatory demands.
Answer: B is incorrect. Risk ranking is a prioritization of requirements based on their associated technical
risks.
Answer: C is incorrect. This is not a valid prioritization method.
Answer: A is incorrect. The business value ranking prioritizes requirements based on their cost-benefit
analysis.

QUESTION 134
There are three inputs for stakeholder analysis. Which input describes the existing organizational units and
their interactions with one another?

A. Business need
B. Enterprise architecture
C. Matrix structure
D. Organizational process asset

Correct Answer: B
Explanation

Explanation/Reference:
The enterprise architecture describes the relationship among the organizational units and their interactions
with one another.
Answer: A is incorrect. Business need describes business requirements, solution scope, and solution
requirements.
Answer: C is incorrect. A matrix structure is not one of the three inputs for stakeholder analysis.
Answer: D is incorrect. Organizational process assets describe the organizational policies, procedures,
forms, and methodologies the business analyst is to follow.

QUESTION 135
Which of the following defines all of the features and functions of the thing, solution, or service the project
or organization will create?

A. Requirements envisioning
B. Project scope
C. Requirements foundation
D. Product scope

Correct Answer: D
Explanation

Explanation/Reference:
The product scope defines all of the features and functions of the thing, solution, or service the project or
organization will create.
Answer: B is incorrect. The project scope defines all of the required work to satisfy the requirements of the
project.
Answer: A is incorrect. The initial high-level listing of requirements in a change-driven approach is also
known as requirements envisioning.
Answer: C is incorrect. Requirements foundation is not a valid term for business analysis.

QUESTION 136
You are the business analyst for your organization. You're considering if you should make a solution or
purchase it from a vendor. If your team creates the solution, it will cost $286,000 and will cost $2,400 per
month to support. The vendor's solution, however, will cost $239,000 and will cost $2,850 per month to
support. How long will you need to use your in-house solution to be more cost effective than the vendor's
proposed solution?

A. 105 months

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B. 32 months
C. 64 months
D. 19 months

Correct Answer: A
Explanation

Explanation/Reference:
In 105 months, your solution will equate to the cost savings offered by the vendor. In other words, if your
solution will be kept longer than 105 months, it's best to use your solution. You can find this solution by first
finding the difference of the build and buy costs, which is $47,000. Next, find the difference of the monthly
costs, which is only $450. You'll then divide $47,000 by $450 for an answer of 104.4 months, or for this
answer, 105 months.
Answer: C is incorrect. 64 months is not the correct calculation to this scenario.
Answer: B is incorrect. 32 months is not the correct calculation to this scenario.
Answer: D is incorrect. 19 months is not the correct calculation to this scenario.

QUESTION 137
You are the business analyst for your organization and you're notifying the key stakeholders of a need to
gather requirements for an endeavor. One of the stakeholders that you'll need to attend your requirements
workshop is the project manager. What role will the project manager have in this workshop?

A. The project manager will facilitate the requirements workshop.

B. The project manager will ensure that the needed resources are available.
C. None, the project manager should not be involved until all of the requirements have been identified.
D. The project manager will help elicit requirements from the stakeholders.

Correct Answer: B
Explanation

Explanation/Reference:
The role of the project manager in elicitation tasks is to ensure that the needed resources are available.
Answer: C is incorrect. The project manager will likely be involved in the requirements workshop.
Answer: A is incorrect. The project manager won't facilitate the requirements workshop, the business
analyst will.
Answer: D is incorrect. The project manager may help elicit requirements from stakeholders, but this isn't
the best choice for the question.

QUESTION 138
You are a Business Analyst for your organization, and you're preparing to elicit requirements from
stakeholders. You've gathered several inputs to help with the elicitation process. Which input will you use
to ensure that you understand the type of information that should be elicited from stakeholders?

A. Roles and Responsibilities

B. Stakeholder List
C. Business Need
D. Risk Assessment

Correct Answer: C
Explanation

Explanation/Reference:
The inputs required to prepare for elicitation are as follows:
Business Need. It guarantees that the type of information elicited from stakeholders is understood to the
business analyst. This input is used at the time of eliciting business requirements. Solution Scope and
Business Case. It guarantees that the type of information elicited from stakeholders is understood to the
business analyst. This input is used at the time of eliciting stakeholder, transaction requirement, and
solution. Stakeholder List, Roles, and Responsibilities. It is required for the identification of stakeholders
that are required to participate in elicitation activity. Answer: D is incorrect. Risk Assessment is a review of
the risks in the project, and isn't an input to the elicitation business analyst tasks.

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QUESTION 139
Nancy has asked you to trace a particular requirement for her. What does 'to trace a requirement' mean?

A. Tracing a requirement means to look at a requirement and the others to which it is related. It links
business requirements to components in the project's work breakdown structure.
B. Tracing a requirement means to track a requirement from its first identification all the way to its
completion to see what issues, risks, costs, quality, and defects have surrounded the requirement.
C. Tracing a requirement means to look at a requirement and the others to which it is related. It links risk,
cost, quality, and scope elements to stakeholder and solution requirements to other artifacts created by
the team and to solution components.
D. Tracing a requirement means to look at a requirement and the others to which it is related. It links
business requirements to stakeholder and solution requirements to other artifacts created by the team
and to solution components.

Correct Answer: D
Explanation

Explanation/Reference:
Tracing a requirement is the linkage of the requirements to all the parts of solution including its execution
and creation.
Answer: C is incorrect. This is not a valid definition of tracing a requirement. Requirement tracing does not
consider risk, cost, quality, and other scope elements. Answer: A is incorrect. This is not a valid definition
of tracing a requirement. It does not examine its position in the project WBS.

QUESTION 140
Which elicitation activity is best described to ensure that the needed resources are organized and available
for the elicitation?

A. Confirming elicitation results

B. Preparing for elicitation
C. Planning for elicitation
D. Managing stakeholder requirements

Correct Answer: B
Explanation

Explanation/Reference:
In order to conduct the elicitation process, the business analyst must work with the appropriate people,
such as the project manager, to ensure that the needed resources are organized and available for the
elicitation.
Answer: C is incorrect. Planning for elicitation is not a valid elicitation task.
Answer: A is incorrect. Confirming elicitation results is the confirmation that the business analyst
understands the requirements and that the stakeholder confirms the results of the elicitation.
Answer: D is incorrect. Managing stakeholder requirements is not a valid elicitation task.

QUESTION 141
You are the business analyst for your organization. You're creating a document that states the business
need, identifies the key stakeholders, and defines the positive impact the solution will bring to the
organization and stakeholders. What document are you creating?

A. Requirements documentation
B. Business case
C. Project charter
D. Vision statement

Correct Answer: D
Explanation

Explanation/Reference:
This is an example of a vision statement. A vision statement, also called a problem statement, shows the

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categories of stakeholders and how the solution will help each stakeholder.
Answer: C is incorrect. A project charter authorizes the project.
Answer: B is incorrect. The business case justifies the cost of the solution for the rewards the solution will
bring to the organization. Answer: A is incorrect. The requirements documentation doesn't define the
benefits of the solution for the stakeholders; it only lists the requirements of the endeavor.

QUESTION 142
You are the business analyst for your organization. Management has asked you to create a plan that will
define the proposed structure and schedule for communicating the business analysis activities to the
appropriate stakeholders. What plan does management want you to create?

A. Stakeholder Management Plan

B. Business Analysis Plan
C. Communications management plan
D. Business Analysis Communications Plan

Correct Answer: D
Explanation

Explanation/Reference:
Management is asking you to create the business analysis communication plan.
Answer: C is incorrect. This is a specific question asking for the BABOK definition of the business analysis
communication plan.
Answer: B is incorrect. The business analysis plan defines the activities and scope of work.
Answer: A is incorrect. The stakeholder management plan defines how the business analyst will manage
the fears, threats, requirements, and demands of the stakeholders.

QUESTION 143
Sam is the project manager of the NHT Project. His project has stakeholders from the end users, server
administrators, functional managers, external customers, technicians, and executive managers. In this
high-profile project, which group of stakeholders is the most important?

A. End users
B. External customers
C. Executive management
D. No stakeholders are more important than other stakeholders.

Correct Answer: B
Explanation

Explanation/Reference:
Customers, internal or external, are always considered to be the most important group of stakeholders in a
project. Recall that a stakeholder is anyone that has a vested interest in the outcome of your project.

QUESTION 144
Which stakeholder map shows the relative influence, impact, and relation of stakeholders by plotting them
closer to or farther away from the solution?

A. RACI Matrix
B. Onion diagram
C. Control chart
D. Tornado diagram

Correct Answer: B
Explanation

Explanation/Reference:
An onion diagram shows the relative influence, impact, and relation of stakeholders by plotting them closer
to or farther away from the solution. It is called an onion diagram because plotting of the stakeholders is
done in ovals which, when completed, looks like an onion sliced in half.

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Answer: D is incorrect. A tornado diagram is often used to show opposing forces for a solution or issue.
Answer: A is incorrect. The RACI matrix explains the roles of the people involved in business analysis
activities. It depicts stakeholders as having one or more of the following responsibilities for a given task or
deliverable:
[R]. Responsible does the work
[A]. Accountable is the decision maker (only one)
[C]. Consulted must be consulted prior to the work and gives input.
[I]. Informed means that they must be notified of the outcome
Answer: C is incorrect. A control chart is a quality control tool that shows the results of measurements over
time.

QUESTION 145
When a business analyst completes the task of organizing requirements, he is completing two key
objectives. What are the two objectives?

A. The business analyst should categorize the requirements first by functional or non-functional
decomposition and then structure the categories by identified prioritization elements.
B. The business analyst should strive to find logic in the organizational structure and to establish a
prioritization approach on key elements.
C. The business analyst should aim to understand which models are appropriate for the business domain
and solution scope and to identify model interrelationships and dependencies.
D. The business analyst should work with stakeholders to organize defined categories and then to
structure each category by a key performance indicator.

Correct Answer: C
Explanation

Explanation/Reference:
The two key objectives when organizing requirements are to understand which models are appropriate for
the business domain and solution scope and to identify model interrelationships and dependencies.
Answer: B is incorrect. This is not a valid statement about the task of organizing requirements.
Answer: D is incorrect. Each requirement will have a key performance indicator, but it's not an element for
organizing requirements. Answer: A is incorrect. There is not a structural or organizational reason to sort
requirements by functional or non-functional decomposition.

QUESTION 146
As a business analyst, you'll often need to analyze business needs, requirements, and solutions for
assumptions and constraints. Which one of the following is a constraint? Choose the best answer.

A. The solution must cost less than $450,000.

B. The solution should be implemented during the summer months.
C. The solution must be done by December 31.
D. The solution won't need external resources.

Correct Answer: C
Explanation

Explanation/Reference:
Of all the choices, the deadline of December 31 is the best example of a constraint.
Answer: B is incorrect. This is an assumption and/or a loose requirement of the solution's work.
Answer: A is incorrect. This is a loose constraint as there's the maximum amount of finance available, but
as long as the solution is less than this amount, it's acceptable.
Answer: D is incorrect. This is an example of an assumption, as there's no evidence that external
resources are not needed.

QUESTION 147
You work as a business analyst for u Certify Inc. You have been assigned the task to implement the job
shadowing process. Which of the following statements are true regarding the job shadowing process?
Each correct answer represents a complete solution.

A. The job shadowing process is a part of business analysis planning and monitoring activities.

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B. In this process, the observer is required to keep an eye on those workers whose work routine is down
and who are unable to explain their work.
C. In this process, the observer has to understand their work process for better assessment of the
modifications of the work required.
D. Job shadowing is an elicitation process that is a part of job observation.

Correct Answer: BCD

Explanation

Explanation/Reference:
Job shadowing is an elicitation process that is a part of job observation. In this process, the observer is
required to keep an eye on those workers whose work routine is down and who are unable to explain their
work. The observer has to understand their work process for better assessment of the modifications of the
work required. The following are the approaches for this technique:
Passive/Invisible. In this approach, the observer does not ask questions from the user about his work while
the user is working.
Active/Visible. In this approach, the observer does ask questions from the user about his work even when
the user is working.

QUESTION 148
When a business analyst hosts a structured walkthrough of the requirements, what should the walkthrough
always include at the beginning of the process?

A. Review of the business case for the analysis

B. Review of the requirements to be discussed
C. Agenda
D. Identification of the objectives and goals

Correct Answer: B
Explanation

Explanation/Reference:
A structured walkthrough should begin with a review of the requirements to be discussed in the session.
Answer: C is incorrect. An agenda is often necessary, but it's not the best answer for this question.
Answer: A is incorrect. The business case isn't needed for review during a structured walkthrough of the
requirements.
Answer: D is incorrect. The identification of the objectives and goals isn't appropriate at this meeting.

QUESTION 149
What should an organization do if the business analyst has determined that the existing capabilities are
inadequate to seize an opportunity?

A. Recommend that the organization launch a project to create the capabilities needed.
B. Recommend that the organization not pursue the opportunity.
C. Recommend that the organization hire contractors with the needed capabilities.
D. Recommend that the organization share the opportunity with other organizations.

Correct Answer: A
Explanation

Explanation/Reference:
When a business analyst identifies a resource or capabilities gap, it's often recommended that the
organization launch a project in order to fill the capabilities gap. The recommended project allows the
organization to get the capabilities needed to seize the opportunity or satisfy the business need.
Answer: B is incorrect. The business analyst shouldn't recommend against seizing the opportunity.
Answer: D is incorrect. Sharing the opportunity with others isn't always a feasible option.
Answer: C is incorrect. Hiring contracts isn't the preferred recommendation for this scenario.

QUESTION 150
As a business analyst, it's important to understand the relationships among requirements. All of the

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following are valid relationship types among requirements except for which one?

A. Linked
B. Necessity
C. Cover
D. Subset

Correct Answer: A
Explanation

Explanation/Reference:
There is not a relationship type called linked. There are five relationship types among requirements.
necessity, effort, subset, cover, and value. Answer: B is incorrect. Necessity is a relationship type that
describes the linkage between requirements based on the implementation of one requirement in order to
add the second requirement. Answer: D is incorrect. The subset relationship type describes the
decomposition of one requirement to more specific requirements. Answer: C is incorrect. The cover
relationship among requirements describes the top-level requirement of a decomposed requirement.

QUESTION 151
You are the business analyst for a new project. Part of this project is for the project team to manually install
new workstations through the company's campus. Based on your research you have determined that the
project team can install 25 new workstations per hour. Since there is a fixed amount of time that these
workstations need to be installed you are considering adding additional labor for the implementation. You
are also considering to adjust the prioritization of the project requirements based on the amount of
workstations the project team can install per hour. What does the 25 workstations per hour represent in
this scenario?

A. Parametric estimate
B. Planning
C. Report project
D. Timeboxing

Correct Answer: D
Explanation

Explanation/Reference:
Timeboxing describes the amount of work that the project team is capable of completing in a set period of
time.
Answer: B is incorrect. Planning is a generic project management process that plans for the project work.

QUESTION 152
Why is it important to have a requirements signoff process for approved requirements?

A. It formalizes the agreement by the stakeholders that the requirements are complete and accurate.
B. It confirms that the project sponsor and the project manager are in agreement with the business analyst
about the accuracy and completeness of the requirements.
C. It holds stakeholders accountable for the cost and schedule of the requirements.
D. It allows the project manager to begin the project.

Correct Answer: A
Explanation

Explanation/Reference:
Signoff formalizes the agreement and confirmation that the requirements are accurate and complete.
Answer: C is incorrect. This isn't a valid statement, as signoff shows the agreement of the stakeholders
that the requirements are complete.
Answer: D is incorrect. This isn't a valid statement.
Answer: B is incorrect. This isn't a valid statement, as the agreement is among the stakeholders, not
between the project manager and the project sponsor.

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QUESTION 153
Which of the following describes business requirements, solution scope, and solution requirements?

A. Matrix structure
B. Enterprise architecture
C. Organizational process asset
D. Business need

Correct Answer: D
Explanation

Explanation/Reference:
The business need describes business requirements, solution scope, and solution requirements.
Answer: B is incorrect. The enterprise architecture describes the relationship among the organizational
units and how the organizational units act with one another.
Answer: A is incorrect. A matrix structure is not one of the three inputs to the business analysis process.
Answer: C is incorrect. Organizational process assets describe the organizational policies, procedures,
forms, and methodologies the business analyst is to follow.

QUESTION 154
When a business analyst performs requirements tracing, he may need to trace the requirements backward
through their lineage and may need to trace the requirements forward through their relationship to other
requirements. What is the backwards tracing activity called in requirements traceability?

A. Allocation
B. Lineage tracking
C. Derivation
D. Backwards pass

Correct Answer: C
Explanation

Explanation/Reference:
Backward tracing of a requirement is called its derivation, as the requirements may be derived from other
older requirements.
Answer: B is incorrect. Lineage tracking is not a valid term, so this choice is not valid.
Answer: A is incorrect. Allocation is the forward tracking of a requirement to future requirements in the set
of requirements.
Answer: D is incorrect. Backwards pass isn't a valid requirements tracing term; it describes a process in
schedule management.

QUESTION 155
Which one of the following statements best describes what an assumption is?

A. These are the things that may restrict the options for the endeavor.
B. The weather will always be hot in the summer and cool in the winter.
C. The project must be completed by December 18.
D. These are things that are believed to be true, but they have not yet been confirmed.

Correct Answer: D
Explanation

Explanation/Reference:
Assumptions are the things that are believed to be true, but they have not yet been confirmed. False
assumptions can increase risks, costs, and frustrations among the stakeholders.
Answer: B is incorrect. This is an example of an assumption, but it does not answer the question.
Answer: C is incorrect. This statement is an example of a constraint.
Answer: A is incorrect. This statement defines what a constraint is within a project or endeavor.

QUESTION 156

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Project Communication Management includes the processes required to .

A. Ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate
disposition of project information.
B. Identify, define, combine, unify, and coordinate the various processes and project management
activities with the Project Management Process Groups.
C. Manage timely completion of the project.
D. Organize, manage, and lead the project team.

Correct Answer: A
Explanation

Explanation/Reference:
Project Communications Management is one of the nine Knowledge Areas. It employs the processes
required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and
ultimate disposition of project information. The following processes are part of Project Communications
Management.
Identify Stakeholders
Plan Communications
Distribute Information
Manage Stakeholder Expectations
Report Performance
The Project Communications Management processes provide the critical links among people and
information that are necessary for successful communication. These processes interact with each other
and with the processes in the other Knowledge Areas as well.
Answer: D is incorrect. This is true for Project Human Resource Management.
Answer: B is incorrect. This is true for Project Integration Management.
Answer: C is incorrect. This is true for Project Time Management.

QUESTION 157
What is problem tracking?

A. It's the identification of missing requirements.

B. It's the assumption that there will be defects in the requirements that must be resolved.
C. It's the documentation of known defects in the requirements.
D. It's the identification and management of any issues for resolution.

Correct Answer: D
Explanation

Explanation/Reference:
Problem tracking is the identification and management of any issues for resolution.
Answer: A is incorrect. This is not a valid statement about problem tracking.
Answer: C is incorrect. This is not a valid statement about problem tracking.
Answer: B is incorrect. This is not a valid statement about problem tracking.

QUESTION 158
Mary is the business analyst for your organization. She asks you what the purpose of the assess capability
gaps task is. Which of the following is the best response to give Mary?

A. It identifies the skill gaps in the existing resources.

B. It identifies the causal factors that are contributing to an effect the solution will solve.
C. It identifies new capabilities required by the organization to meet the business need.
D. It describes the ends that the organization wants to improve.

Correct Answer: C
Explanation

Explanation/Reference:
The assessment of capability gaps is a business analysis task to identify new capabilities required in order

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to meet the business need.

Answer: D is incorrect. This is the definition of the business goal.
Answer: A is incorrect. This is the definition of a resource skill assessment which may be included as part
of the assessment of capability gaps.
Answer: B is incorrect. This is a description of root cause analysis.

QUESTION 159
You have 83 project stakeholders from all across your organization. Some of the stakeholders, such as
functional management, require weekly communication from you, while other stakeholders, such as the
end users, only need quarterly progress updates. Where can you record these communication
requirements based on your stakeholder analysis?

A. Project schedule
B. Project scope management plan
C. Project reporting structure
D. Project communications management plan

Correct Answer: D
Explanation

Explanation/Reference:
The project communications management plan is a document to define who needs what information, when
the information is needed, and the modality the information is expected. Stakeholder communication
preferences are also recorded here.

QUESTION 160
Mark is a business analyst for his organization. A business need has been identified; therefore, Mark
immediately sets out to identify the stakeholders. How long will stakeholder analysis need to continue?

A. It will continue until all of the stakeholders have been identified.

B. It will continue until the requirements have been approved.
C. It will continue as long as business analysis continues.
D. It will continue until the project charter is signed.

Correct Answer: C
Explanation

Explanation/Reference:
Stakeholder analysis is an ongoing business analysis activity. It continues as long as business analysis
continues.
Answer: B is incorrect. This isn't a valid statement, as stakeholder analysis continues as long as business
analysis continues.
Answer: A is incorrect. This isn't a valid statement, as stakeholder analysis continues as long as business
analysis continues.
Answer: D is incorrect. This isn't a valid statement, as stakeholder analysis continues as long as business
analysis continues.

QUESTION 161
You are the business analyst for your organization and you've identified a business need. In order to
satisfy this business need, you believe that your organization will need to hire three electrical engineers,
purchase equipment, and likely provide training to existing resources. What process is being described in
this scenario?

A. Communication needs
B. Assessment of capability gaps
C. Resource allocation
D. Resource procurement

Correct Answer: B
Explanation

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Explanation/Reference:
This is an example of assessing the capability gaps within an organization. The additional electricians,
training, and procurement of equipment will satisfy the identified gaps. Answer: A is incorrect. This isn't a
communication need, but an assessment of capabilities and resources that can fill the gaps. Answer: C is
incorrect. Resource allocation describes the assignment of resources to activities and the timeframe for the
utilization of resource.
Answer: D is incorrect. This isn't just about resource procurement, as there is training for the existing staff.

QUESTION 162
All of the following are documented approaches to business analysis work except for which one?

A. Deming's Quality Circle

B. Six Sigma
C. Waterfall approach
D. Lean

Correct Answer: A
Explanation

Explanation/Reference:
Deming's Quality Circle describes the quality management approach of plan, do, check, and act. This isn't
a business analysis approach.
Answer: C is incorrect. The waterfall approach is a valid answer for business analysis approaches.
Answer: D is incorrect. Lean is a valid answer for business analysis approaches.
Answer: B is incorrect. Six Sigma is a valid answer for business analysis approaches.

QUESTION 163
The RGQ Organization utilizes a change log. What is a change log?

A. It is a document that tracks all unauthorized changes to the project solution.

B. It is a document that records all change requests for the project.
C. It is a document that tracks the changes that have been received, including their implementation to the
project solution.
D. It is a document that tracks all characteristics and status of changes that have been received.

Correct Answer: D
Explanation

Explanation/Reference:
A change log tracks all characteristics of a proposed change request and it status.
Answer: A is incorrect. The change log tracks change requests and its status.
Answer: B is incorrect. This description is close to being accurate, but the change log records the status of
the change request too. Answer: C is incorrect. This statement is false because a request for change can
be made, but it does not necessarily mean that the change will be implemented into the project.

QUESTION 164
You are a business analyst for your organization and you're working with Mary. Mary wants to know what
you need to complete the process of planning the business analysis approach if you're already the
business analyst for your organization. This approach helps to find out the following except for which one?

A. Which stakeholders need to be involved in the decision?

B. Who will be consulted regarding and informed of the approach?
C. Who will be observed in job shadowing?
D. What is the rationale for using it?

Correct Answer: C
Explanation

Explanation/Reference:

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The plan business analysis approach is required to select an approach that will perform business analysis.
This approach helps to find out the following:
Which stakeholders need to be involved in the decision?
Who will be consulted regarding and informed of the approach?
What is the rationale for using it?

QUESTION 165
Jon is a business analyst for his organization and he's preparing for the process of elicitation. How many
inputs are available for Jon to use in the elicitation process?

A. 7
B. 5
C. 6
D. 4

Correct Answer: C
Explanation

Explanation/Reference:
Following are the inputs in the elicitation process:
Business case
Business Need
Organizational process Assets
Requirements Management Plan
Solution Scope
Stakeholder List, Roles, and Responsibilities

QUESTION 166
Holly is the business analyst for her organization and she's leading a requirements workshop for a
proposed solution. In this workshop, Holly is using a requirements tracing matrix to help prevent against
scope creep. What is scope creep?

A. It's the removal of the things that don't conform to the quality of the requirements.
B. It's the addition of the things that aren't needed to consume the project budget.
C. It's the addition of the things that don't trace back to the original project scope.
D. It's the addition of the deliverables that don't trace back to the original business goals to the project
scope.

Correct Answer: D
Explanation

Explanation/Reference:
Scope creep is the addition of the deliverables that don't trace back to the original business goals to the
project scope.
Answer: B is incorrect. The addition of deliverables to the project scope in an attempt to consume the
project budget is called gold plating.
Answer: A is incorrect. The removal of elements that don't contribute to the overall quality is the removal of
non-value added deliverables. Answer: C is incorrect. This answer is tempting but is incorrect, as the
project scope doesn't exist yet, as Holly is only gathering the requirements for a proposed solution.

QUESTION 167
A business analyst has determined that a project should be worth $2,750,000 in four years if her company
decides to pursue the project. Assuming the rate of return on the investment is six percent, what is the
minimum amount of funds the organization should invest in this project?

A. $2,585,000.00
B. $2,749,001.99
C. $2,178,257.57
D. $165,000

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Correct Answer: C
Explanation

Explanation/Reference:
To find the solution to this answer, you'll need to use the present value formula which is Present
value=future value(1+i)n, where i is the interest rate and n is the power of the number of time periods. In
this instance, it's $2,750,000(1.262) for the present value of $2,178,257.57.
If the cost of the project is more than the present value, it's not a good investment for the organization.
Answer: D is incorrect. This is not a valid calculation of the present value formula.
Answer: B is incorrect. This is not a valid calculation of the present value formula.
Answer: A is incorrect. This is not a valid calculation of the present value formula.

QUESTION 168
Audrey is the business analyst for her organization and she's doing an assessment of the organization's
readiness to implement the solution. In her assessment, she's finding that there are conflicting stakeholder
groups for and against the proposed solution. Some of the stakeholders have more power over the
solution than others. What diagram can Audrey create to visualize the people that are for and against the
solution?

A. Force field analysis diagram

B. Tornado diagram
C. Stakeholder matrix
D. Pareto chart

Correct Answer: A
Explanation

Explanation/Reference:
A force field analysis diagram shows the opposing forces to the solution and ranks their force, their power
over the solution decision. Answer: B is incorrect. A tornado diagram is used in sensitivity analysis. It's
called a diagram because the bar chart is listed vertically and often looks like a tornado when complete.
Answer: C is incorrect. A stakeholder matrix can be used in stakeholder management to show concerns,
threats, and strategies for managing the stakeholders. Answer: D is incorrect. A Pareto chart is a bar chart
that ranks problems or categories from largest to smallest. It's often used in quality control to rank
categories of defects for improvements.

QUESTION 169
When a business analyst prepares for elicitation, he must define the scope of the selected elicitation
technique, notify the stakeholders of the elicitation plan and technique to be used, and what other
preparation activity?

A. Schedule all needed resources.

B. Create an elicitation plan.
C. Define the solution.
D. Perform stakeholder analysis.

Correct Answer: A
Explanation

Explanation/Reference:
When preparing for the elicitation event, the business analyst must also schedule all needed resources.
The resources are people, facilities, equipment, and other things that can help complete the event.
Answer: C is incorrect. Defining the solution is not part of preparing the elicitation.
Answer: B is incorrect. The business analyst doesn't create an elicitation plan in preparation of the
elicitation event.
Answer: D is incorrect. Performing stakeholder analysis is not an elicitation preparedness technique.

QUESTION 170
As a business analyst, you'll need to recognize the methods that are appropriate for recording and
documenting the results of elicitation activities. Which one of the following cannot be considered as a valid
method for documenting elicitation?

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A. Whiteboards
B. Audio recordings
C. Voice mails
D. Written documentation describing the outcome of the event

Correct Answer: C
Explanation

Explanation/Reference:
Voice mails are not appropriate for documenting the results of elicitation activities.
Answer: D is incorrect. Written documentation is the preferred method for documenting the results of an
elicitation event.
Answer: B is incorrect. Audio and video recordings are appropriate documentations of the elicitation event.
Answer: A is incorrect. Whiteboards (actual or virtual) are approved methods for documenting elicitation
events.

QUESTION 171
You are a business analyst in an organization that has recently embraced business analysis as part of its
initiative for new projects. In this organization, there is not an organizational standard for tailoring business
analysis duties and expectations. Which one of the following best describes the action that you should take
to begin business analysis?

A. Take charge and begin the business analysis activities, but document your approach to serve as a
template for future business analysis initiatives.
B. Create a business case for the need for organizational standards for business analysis.
C. Define the organizational standard first.
D. Work with the appropriate stakeholders to determine how the business analysis work should be
completed.

Correct Answer: D
Explanation

Explanation/Reference:
The best answer is to work with the appropriate stakeholders to determine what business analysis
activities should be done in the present initiative. Answer: C is incorrect. There's not a need to define an
organizational standard immediately, as this can evolve over time based on projects and business analysis
experience in the organization.
Answer: B is incorrect. A business case isn't needed.
Answer: A is incorrect. While this answer is tempting, it does not address the cooperation and involvement
of the stakeholders.

QUESTION 172
An organization has selected a solution for a business need and the business analyst has elected to use
the time boxing/budgeting technique for requirements prioritization. What is the time boxing/budgeting
technique?

A. It's a method to prioritize requirements based on a pre-determined budget and/or a pre-determined

deadline.
B. It's used when there are conflicting requirements that must be resolved quickly and cost efficiently.
C. It's a method to rank requirements in different boxes based on time, cost, risk, and need.
D. It's used to determine which requirements can be implemented fastest and for the least amount of cost.

Correct Answer: A
Explanation

Explanation/Reference:
The timeboxing/budgeting technique for requirements prioritization allows the business analyst to filter
requirements down to meet the amount of funds available and the amount of schedule that may be
available.

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Answer: B is incorrect. This isn't a valid definition of the timeboxing/budgeting technique for requirements
prioritization.
Answer: D is incorrect. This isn't a valid definition of the timeboxing/budgeting technique for requirements
prioritization.
Answer: C is incorrect. This isn't a valid definition of the timeboxing/budgeting technique for requirements
prioritization.

QUESTION 173
Which solution scope creation technique can be best described as the depiction of the scope of work
required to integrate the new solution into the business and technical environments?

A. Scope modeling
B. Interface analysis
C. User stories
D. Functional decomposition

Correct Answer: B
Explanation

Explanation/Reference:
The interface analysis technique depicts the scope of work required to integrate the solution into the
business environment.
Answer: D is incorrect. Functional decomposition is used to understand the scope of work and to break the
solution scope into smaller work products or deliverables.
Answer: A is incorrect. Scope modeling is used to identify appropriate boundaries for the solution scope.
Answer: C is incorrect. User stories describe stakeholders and the goals the system supports and as such
can also be used to define the solution scope.

QUESTION 174
You are the business analyst for your organization. You are currently working with Steve on the organize
requirements process. You and Steve have elected to use the user stories approach for this process. What
is the user stories approach for requirements organization?

A. Stakeholders' objectives are described to identify the requirements that the solution will need to
support.
B. Stakeholders are interviewed and their stories are recorded as part of the requirements.
C. Stakeholders are interviewed and their experiences are recorded to help identify the requirements.
D. Stakeholders' experiences equate to the stakeholder requirements.

Correct Answer: A
Explanation

Explanation/Reference:
User stories are a brief description of functionality that users need from a solution to meet a business
objective.
Answer: C, B, and D are incorrect. These are not valid definitions of user stories.

QUESTION 175
Barry is a project stakeholder that is excited about the deliverable your project wants to create for the
organization. He's helpful, provides information, and offers support whenever your project needs it. How
would you classify Barry based on this information?

A. Positive stakeholder
B. Cheerleader
C. Project sponsor
D. Project team member

Correct Answer: A
Explanation

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Explanation/Reference:
Barry is considered a positive stakeholder, as he is in favor of the project's success. Negative stakeholders
are people that are opposed to your project.

QUESTION 176
Before requirements can actually be approved to be managed, what must be true about the requirements?

A. Requirements must support the solution scope.

B. Requirements must be approved by the technical review board.
C. Requirements must support the requirements management plan.
D. Requirements are governed by the requirements management plan.

Correct Answer: A
Explanation

Explanation/Reference:
For requirements to be approved, they must support the solution scope. The solution scope defines what's
in and out of the range of requirements for business analysis activities. Answer: B is incorrect. A technical
review doesn't approve requirements; the solution scope defines what's approved based on what's in
alignment with the scope.
Answer: C is incorrect. The requirements management plan doesn't affect the requirements that are or are
not approved.
Answer: D is incorrect. While this statement may be somewhat true, it doesn't define how requirements are
approved before their governance.

QUESTION 177
Which stakeholder analysis technique shows stakeholders that fall outside the scope of the solution but
still interact with it in some way?

A. Risk analysis
B. Interview
C. Scope modeling
D. Process modeling

Correct Answer: C
Explanation

Explanation/Reference:
Scope modeling shows stakeholders that fall outside the scope of the solution but still interact with it in
some way. Scope models are used to describe the scope of analysis or the scope of a solution. It serves
as a basis for defining and delimiting the scope of business analysis and project work.
Answer: D is incorrect. Process modeling can be a source for identifying additional stakeholders, since
related processes may be affected. Answer: A is incorrect. Risk analysis is the study of the probability,
impact, and scoring of identified risk events. Risk analysis is the science of risks and their probability and
evaluation in a business or a process. It is an important factor in security enhancement and prevention in a
system. Risk analysis should be performed as part of the risk management process for each project. The
outcome of the risk analysis would be the creation or review of the risk register to identify and quantify risk
elements to the project and their potential impact.
Answer: B is incorrect. Interviews are useful for collecting requirements and for identifying other
stakeholders. An interview is a systematic approach. It is used for eliciting information from a person or a
group of people in an informal or formal setting by talking to an interviewee, asking relevant questions, and
documenting the responses. Interviewees are also able to identify other stakeholders.

QUESTION 178
Which task in the requirements analysis knowledge area is best described as ensuring that the
requirements specifications and models meet the necessary standard of quality to allow them to be used
effectively to guide further work?

A. Defining assumptions and constraints

B. Organizing requirements
C. Specifying and modeling requirements

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D. Requirements verification

Correct Answer: D
Explanation

Explanation/Reference:
Requirements verification is the correct answer. This task verifies that requirements specifications and
models are accurate so that the endeavor may continue to achieve the best solution for the organization.
Answer: A is incorrect. The task of defining assumptions and constraints identifies factors other than
requirements that may affect which solutions are viable. Answer: C is incorrect. The task to specify and
model requirements is used to analyze expressed stakeholder desires and/or the current state of the
organization using a combination of textual statements, matrices, diagrams, and formal models.
Answer: B is incorrect. The purpose of organizing requirements is to create a set of views of the
requirements for the new business solution that are comprehensive, complete, consistent, and understood
from all stakeholder perspectives.

QUESTION 179
What type of a business analysis approach focuses on the rapid delivery of business value in short
iterations?

A. Risk-driven
B. Profit-driven
C. Change-driven
D. Risk-laden

Correct Answer: C
Explanation

Explanation/Reference:
The change-driven approach looks to create business value in short iterations. The downside of this
approach, however, is that there is more risk and uncertainty in the overall direction. The change-driven
approach relies on team interaction to define requirements and gather feedback on the solution.
Answer: D is incorrect. This is not a valid term to describe the change-driven business analysis approach.
Answer: A is incorrect. This is not a valid term to describe the change-driven business analysis approach.
Answer: B is incorrect. This is not a valid term to describe the change-driven business analysis approach.

QUESTION 180
What term is given to the collection of notes and diagrams used by the business analyst to develop the
requirements during the requirements development process?

A. Work product
B. Deliverable
C. Supporting requirements package detail
D. Work package

Correct Answer: A
Explanation

Explanation/Reference:
Work product is the business analyst term for the collection of notes and diagrams used by the business
analyst to develop the requirements.
Answer: D is incorrect. A work package is the smallest item in the work breakdown structure.
Answer: B is incorrect. Deliverable is a specific output of the business analysis process that the business
analyst has agreed to produce.
Answer: C is incorrect. This is not a valid business analysis term.

QUESTION 181
Management in your organization wants you to create a graphical model to show the business logic of the
requirements. What other term are graphical models known as?

A. Flowcharts

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B. Mind maps
C. Influence diagram
D. Diagrams

Correct Answer: D
Explanation

Explanation/Reference:
Graphical models, of which there are many types, are also known as simply diagrams.
Answer: A is incorrect. A flowchart is a type of model, but this isn't the best answer for the question.
Answer: C is incorrect. An influence diagram shows the effect of one element on the other elements in the
diagram.
Answer: B is incorrect. This isn't the best choice for the question.

QUESTION 182
Which one of the following statements best describes a business analysis methodology?

A. It is the conformance to requirements and a fitness for use.

B. It is a formalized and repeatable business analysis approach.
C. It specifies team roles, deliverables, analysis techniques, and the timing and frequency of stakeholder
interactions.
D. It is a complete set of action, processes, and output to collect, analyze, and prioritize the project
requirements.

Correct Answer: B
Explanation

Explanation/Reference:
According to 'A Guide to the Business Analysis Body of Knowledge', a methodology is a formalized and
repeatable business analysis approach. Answer: C is incorrect. A business analysis approach defines
team roles, deliverables, analysis techniques, and the timing and frequency of stakeholder interactions.
Answer: D is incorrect. This is the description of project requirements elicitation.
Answer: A is incorrect. This is the definition of project quality.

QUESTION 183
Henry is the business analyst for the UUH Organization. Currently Henry is working on several work
products as part of the requirements development process. He may need to share these work products
with the stakeholders. Which of the following is not an example of a work product?

A. Interview questions and notes

B. Presentation slides
C. Meeting agendas and minutes
D. Requirements documentation

Correct Answer: D
Explanation

Explanation/Reference:
Requirements documentation is not a work product but a formal document that describes the requirements
for the solution scope.
Solution scope is a set of capabilities a solution must deliver in order to meet the business need.
Answer: C, A, and B are incorrect. These are examples of a work product.

QUESTION 184
You are working with several business analysts to determine the solution approach for an identified
problem. All of the following techniques are acceptable for identifying the solution approach except for
which one?

A. Benchmarking
B. Brainstorming

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C. Decision analysis
D. Risk analysis

Correct Answer: D
Explanation

Explanation/Reference:
Risk analysis is not included as a technique for the solution approach. Risk analysis will be used later as
part of the business case.

QUESTION 185
Robert is the business analyst for his organization and he gathered and documented the requirements for
a new solution. The stakeholders agree through informal communications that Robert has successfully
captured the needed requirements for the solution. The stakeholders signoff on the requirements. What
does the signoff represent to Robert?

A. That the stakeholders agree that the requirements are constrained by time, cost, and quality.
B. That the project can now be launched.
C. That the stakeholders agree that the requirements are accurate and complete.
D. That his work is done.

Correct Answer: C
Explanation

Explanation/Reference:
Stakeholder signoff of the requirements can be formal or informal, though either instance is a confirmation
by the stakeholders that the business analyst has identified the completed and accurate requirements.
Answer: D is incorrect. Robert is not done with his business analysis duties just because the requirements
have been approved.
Answer: B is incorrect. The project may not launch even though the requirements are accurate and
complete. There could be other circumstances that prevent the project from launching - such as cost,
feasibility, or tactics. Answer: A is incorrect. Requirements are simply the identified needs to solve a
problem or present a solution. Projects are constrained by time, cost, and scope. Quality is not one of the
three constraints but it is achieved by the balance of time, cost, and fulfillment of scope.

QUESTION 186
You are the business analyst for your organization and you're working with your team to define the
business problem. As part of this analysis, you've identified the adverse impacts of the problem, the
benefits from a potential solution, and how quickly the problem could be solved. What other element
should you consider?

A. Vendors input and paid solutions

B. Competition and their approach
C. Dataflow of the problem
D. Underlying source of the problem

Correct Answer: D
Explanation

Explanation/Reference:
When examining a business problem, it's always important to define the underlying source of the problem.
This identification can help resolve the matter faster and for less cost. This resolution can also help to
prevent the problem from continuing with a new solution that doesn't properly address the problem.
Answer: B is incorrect. Competition and their approach may be useful in some instances, but it's not the
best answer considering the question.
Answer: A is incorrect. This isn't a valid answer for the question.
Answer: C is incorrect. There's no evidence that a dataflow has been created, or even needs to be
created.

QUESTION 187
A business analyst has been assigned the task of developing a model of the current state of an

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organization. The business analyst doesn't understand why a current state may be needed. All of the
following are good reasons to create a current state model of an organization except for which one?

A. Analyzing the current state of the organization to look for opportunities for improvement
B. Assessing the positive and negative risks that may exist within the current state
C. Validating the solution scope with businesses and technical stakeholders
D. Assisting stakeholders to understand the current state

Correct Answer: B
Explanation

Explanation/Reference:
The process of creating a model of the current state isn't needed to assess the positive and negative risks
of the organization. This is not a valid statement, so this is the correct answer to the question. Answer: C is
incorrect. Validating the solution scope with businesses and technical stakeholders is a good reason to
create a current statement assessment and model. Answer: A is incorrect. Analyzing the current state of
the organization to look for opportunities for improvement is a valid reason to develop a current state
model. Answer: D is incorrect. Assisting stakeholders to understand the current state is a valid reason to
develop a current state model.

QUESTION 188
You are creating the solution scope for an identified problem in your organization. You are working with
several stakeholders during this process including the domain subject matter expert, the implementation
subject matter expert, the project manager, and the sponsor. Which of these stakeholders will be
responsible for writing the project scope?

A. Business analyst
B. Project manager
C. Domain subject matter expert
D. Sponsor

Correct Answer: B
Explanation

Explanation/Reference:
The project manager is responsible for writing the project scope. The solution scope serves as an input the
project charter, which is needed for the project scope.
Answer: A is incorrect. The business analyst does not write the project scope.
Answer: D is incorrect. The sponsor doesn't write the project scope but she may approve the project
scope.
Answer: C is incorrect. The domain subject matter expert helps to identify the affected organizational units,
lines of business, and prioritization of the required capabilities defined in the solution scope.

QUESTION 189
Which one of the following business analysis techniques for analyzing business goals converts the
business goals into achievable objectives and measures?

A. Benchmarking
B. Root cause analysis
C. Functional decomposition
D. Business rules analysis

Correct Answer: C
Explanation

Explanation/Reference:
Functional decomposition converts the business goals into achievable objectives and measures.
Answer: B is incorrect. Root cause analysis determines the underlying source of the problem.
Answer: D is incorrect. Business rules analysis identifies changes in the policies that guide the
organization towards achieving its goals and objectives. Answer: A is incorrect. Understanding what

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competing organizations and peers are doing, Benchmarking allows the organization to remain at a
comparable level of service or identify opportunities to increase efficiency.

QUESTION 190
You are the business analyst for your organization. You are working with several IT professionals to
determine all of the connected systems in your organization. You are creating a mapping of the servers,
workstations, printers, and other connected devices and their purposes for an analysis of how information
is input, processed, stored, and output from each system. What business analysis process are you
completing?

A. Data flow diagram

B. Data dictionary and glossary creation
C. Prototype
D. Networking topology mapping

Correct Answer: A
Explanation

Explanation/Reference:
You are creating a mapping of the servers, workstations, printers, and other connected devices and their
purposes for an analysis of how information is input, processed, stored, and output from each system. This
is a description of a data flow diagram.
Answer: B is incorrect. A data dictionary defines the key terms and data relevant to a business domain.
Answer: D is incorrect. A network topology does show the connected devices to a network, but it does not
show how the information is input, processed, stored, and output from these devices.
Answer: C is incorrect. A prototype is a mock-up or working model of a proposed solution.

QUESTION 191
What element of the plan business analysis process affects the business analysis duties that need to be
performed?

A. The experience of the project manager

B. The expected completion date of the business analysis duties
C. The type of project or initiative
D. The experience of the business analyst

Correct Answer: C
Explanation

Explanation/Reference:
The type of project or initiative greatly influences which business analysis duties will be selected. Not all
business analysis tasks are appropriate for all initiatives. Answer: A is incorrect. The experience of the
project manager does not affect which business analysis activities should be completed.
Answer: D is incorrect. The experience of the business analyst should not affect which tasks are
completed.
Answer: B is incorrect. While deadlines are constraints, they should not affect which business analysis
tasks should be completed. The business analyst should always choose the most appropriate tasks to
complete for the project or initiative.

QUESTION 192
There are three inputs to the business analysis planning approach process. Which one of the following is
not one of the three inputs?

A. Risk and rewards analysis

B. Business need
C. Organizational process assets
D. Expert judgment

Correct Answer: A
Explanation

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Explanation/Reference:
Risk and rewards analysis is not, of itself, an input to the business analysis planning approach process.
Answer: B is incorrect. Business need is an input to the business analysis planning approach process.
Answer: D is incorrect. Expert judgment is an input to the business analysis planning approach process.
Answer: C is incorrect. Organizational process assets are inputs to the business analysis planning
approach process.

QUESTION 193
You are hired as a contract project manager for Dreams Unlimited Inc. The project involves setting up ten
servers and fifty client computers on the network. From past experience, you know it takes around fifteen
hours to install, test, and finalize a server, while it takes only ten hours for a client. You consider these data
for making an estimate of schedule of the task. Which of the following estimation techniques has been
used?

A. Bottom-up
B. Schedule performance index
C. Parametric modeling
D. Analogous

Correct Answer: D
Explanation

Explanation/Reference:
According to the question, your estimation is based on the parameters from a previous activity. Such
estimation is performed through the analogous estimating technique.

QUESTION 194
You are the business analyst for your organization and you are completing the manage requirements
traceability process. You are tracking the requirements to determine how the requirements are interrelated
with one another and with the actual delivery of the project scope.
There are actually three reasons why the business analyst should trace requirements. Which one of the
following is not one of the three reasons why trace requirements are useful?

A. Requirements allocation
B. Requirements coverage
C. Quality control
D. Impact analysis

Correct Answer: C
Explanation

Explanation/Reference:
Quality control is a project management process that inspects the project deliverables for quality. Its goal is
to identify defects so that corrective actions may be implemented. Answer: A is incorrect. Requirements
allocation is the process of assigning stakeholder and solution requirements to solution components and
releases. Answer: B is incorrect. Requirements coverage allows business objectives to be traced to
business rules, data elements, and use cases to determine how they'll be accomplished in the project.
Answer: D is incorrect. Impact analysis allows the business analyst and the project manager to determine
how a change in requirements can affect the other requirements in the solution scope.

QUESTION 195
You are the business analyst for your organization and you're creating the requirements package. In this
documentation, to what level should you document the requirements for your stakeholders?

A. All requirements should be clearly defined with technical, business, functional, and non-functional
attributes.
B. All requirements should be defined only to the extent needed to assure understanding by the team.
C. All requirements should be defined to the extent the organizational process assets demand.
D. All requirements should be defined in detail to the work package level of WBS.

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Correct Answer: B
Explanation

Explanation/Reference:
When creating the requirements package, as in this scenario, it's mandatory that the requirements be
defined with enough detail that the team can understand the requirements.
Answer: D is incorrect. This isn't a valid explanation for the level of detail needed in the requirements
package.
Answer: A is incorrect. Not all requirements need the technical, business, functional, and non-functional
requirements.
Answer: C is incorrect. The organizational process assets won't demand that the requirements be defined
to any extent. This isn't a valid answer for this question.

QUESTION 196
When an organization is using a change-driven approach to business analysis, how are communications
managed?

A. Communications in a change-driven approach to business analysis focus more on the frequency of

communication.
B. Communications in a change-driven approach are all ad hoc.
C. Communications in a change-driven approach focus more on formal communications.
D. Communications in a change-driven approach typically use face-to-face channels.

Correct Answer: A
Explanation

Explanation/Reference:
Communications in a change-driven approach to business analysis focus more on the frequency of the
communication than an organization using a plan-driven approach. Answer: D is incorrect. Face-to-face
communication is an excellent communication method, but this does not accurately describe
communication in a change-driven business analysis approach.
Answer: C is incorrect. Formal communications happen more in a plan-driven business analysis approach.
Answer: B is incorrect. Ad hoc communications do happen often in a change-driven approach, but not all
communications in this environment are ad hoc.

QUESTION 197
You have identified a task in your task list that cannot be completed until the inspector for the project signs
off on the initial deliverables. The inspector's signoff on the initial deliverables is called what?

A. Constraint
B. Assumption
C. Dependency
D. Milestone

Correct Answer: C
Explanation

Explanation/Reference:
The current task is dependent on the preceding task of the inspector signing off on the deliverables.
Answer: A is incorrect. A constraint is anything that limits the current options, such as deadline or
predetermined budget.
Answer: B is incorrect. An assumption is anything that you believe to be true, but it has not yet proven to
be. Assumptions can be documented as part of the task list, but it does not answer this question. Answer:
D is incorrect. A milestone is typically completed at the end of a project phase and shows progress in the
project schedule.

QUESTION 198
In order to assess the capability gaps of an organization, you'll need all of the following inputs except for
which one?

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A. Solution performance assessment

B. Enterprise architecture
C. Solution scope
D. Business need

Correct Answer: C
Explanation

Explanation/Reference:
The solution scope is not an input of this process. The solution scope actually uses the output of the
assess capability gaps process as one of its inputs.
Answer: D is incorrect. The business need does serve as one of the three inputs of the assess capability
gaps process.
Answer: B is incorrect. The enterprise architecture does serve as one of the three inputs of the assess
capability gaps process. Answer: A is incorrect. Solution performance assessment does serve as one of
the three inputs of the assess capability gaps process.

QUESTION 199
You are a business analyst for your organization and you're working with the stakeholders to identify the
primary inputs to the business analysis approach. Which of the following will help determine whether a
plan-driven or change-driven approach is appropriate?
Each correct answer represents a complete solution.

A. Organizational process assets

B. Expert Judgement
C. Business need
D. Penalty of not seizing the opportunity

Correct Answer: ABC

Explanation

Explanation/Reference:
These are the primary inputs of planning the business analysis approach. The primary input of planning the
business analysis approach is to consider the problem or opportunity faced by the organization. Time
allowed for business analysis planning does have an effect on the thoroughness of the business analysis
activities. The risk associated with the plan is also considered.

QUESTION 200
A business analyst wants to host a brainstorming session with eight key stakeholders. In preparation for
this event, the business analyst should designate which one of the following rules for the session?

A. Create a goal for the number of ideas the group should generate.
B. Allow any ideas for possible solutions even if they are not in the defined area of interest.
C. Set a time limit for the session.
D. Rate each idea that is generated.

Correct Answer: C
Explanation

Explanation/Reference:
Of all the choices, the only valid answer is that the business analyst should set a time limit for the
brainstorming session.
Answer: B is incorrect. The ideas generated should actually map to a clear and concise definition of the
area of interest.
Answer: D is incorrect. The business analyst should not rate each idea that is generated.
Answer: A is incorrect. The business analyst should not create a goal for the number of ideas the team is
to generate.

QUESTION 201
One of the techniques to assess capabilities in an organization is to use SWOT. What does SWOT

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accomplish?

A. SWOT reviews your strengths, weaknesses, opportunities, and threats.

B. It identifies how current capabilities match up against the influencing factors.
C. It assesses the strength, weaknesses, opportunities, and threats.
D. SWOT is a goal setting technique that means "Sweat Works Over Time."

Correct Answer: B
Explanation

Explanation/Reference:
The best answer to what SWOT accomplishes is that it identifies how current capabilities (strengths and
weaknesses) match up against the influencing factors (opportunities and threats). Answer: C is incorrect.
While this answer does provide the key of what SWOT stands for, it's not the best answer for what SWOT
accomplishes.
Answer: A is incorrect. This answer does use the legend of SWOT, but it does not define the purpose of
SWOT.
Answer: D is incorrect. This isn't a valid statement about SWOT.

QUESTION 202
An organization has invested $750,000 into a technology to help secure, automate, and communicate
customer ordering. The solution has worked well for the past six months, but a newer technology has been
developed that surpasses the abilities of the current solution and solves many defects and issues the
company has with the existing solution. Purchasing the newer solution, however, means that the company
will have to discard the solution that's only been in place for the past six months. What term can be
assigned to the monies already implemented into the existing solution?

A. Opportunity cost
B. Cost of nonconformance
C. Sunk costs
D. Cost-benefits

Correct Answer: C
Explanation

Explanation/Reference:
The monies that have already been invested in the existing solution are called sunk costs. Sunk costs are
the funds that have been "sunk" into the solution and are no longer available. Answer: A is incorrect. The
opportunity cost is when there are two or more solutions to choose from, but only one can be selected.
The opportunity cost is the total amount of the opportunities that cannot be selected.
Answer: B is incorrect. The cost of nonconformance describes the cost of not conforming to quality, such
as lost sales, lost work, defects, and even safety considerations.
Answer: D is incorrect. It is a ratio to compare the costs of a solution to the benefits received for the costs.

QUESTION 203
Which of the following is used to define and document the business analysis approach?

A. Structured walkthrough
B. Progressive elaboration
C. Process modeling
D. Decision analysis

Correct Answer: C
Explanation

Explanation/Reference:
Process modeling is used to define and document the business analysis approach.
Answer: D is incorrect. Decision analysis is used to rate available methodologies against organizational
needs and objectives.
Answer: A is incorrect. Structured walkthrough is used as a means of validating a created, selected, or

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tailored business analysis approach. Answer: B is incorrect. Progressive elaboration describes the process
of providing more and more information through incremental details. It is a form of deductive reasoning to
go from a very broad set of requirements to the exact details on the requirements.

QUESTION 204
What does the decomposition of activities and tasks based on the work breakdown structure create for the
business analyst?

A. Activity list
B. Business analysis plan
C. Network diagram
D. Project management plan

Correct Answer: A
Explanation

Explanation/Reference:
Activity List is created by decomposing Work Breakdown Structure into work packages. These work
packages are decomposed into activities and further into smaller tasks that result into the documented
activity list. Answer: D is incorrect. The project management plan defines all of the processes, activities,
and work for the project manager, project management team, and the team members.
Answer: B is incorrect. The business analysis plan isn't a valid answer for the decomposition of the project
activities.
Answer: C is incorrect. The network diagram illustrates the flow of the project activities and is not a simple
listing of the activities.
The network diagram clearly shows the relationship of activities, predecessor activities, and successor
activities.

QUESTION 205
Which one of the following terms is not a business analysis planning and monitoring approach?

A. Structured walkthroughs
B. Decision analysis
C. Requirements elicitation
D. Process modeling

Correct Answer: C
Explanation

Explanation/Reference:
Requirements elicitation is a business analysis task; it is not a business analysis planning and monitoring
approach.
Answer: B is incorrect. Decision analysis is a business analysis planning and monitoring approach so this
choice is incorrect.
Answer: D is incorrect. Process modeling is a business analysis planning and monitoring approach so this
choice is incorrect.
Answer: A is incorrect. Structured walkthroughs are a business analysis planning and monitoring approach
so this choice is incorrect.

QUESTION 206
Anne is the business analyst for her organization and she's creating a textual requirement for her analysis.
As part of the textual requirements, there are specific rules that Anne should follow. Textual requirements
must always address what three things in regard to the requirements?

A. Textual requirements must define the capabilities of the solution, conditions that must exist for the
requirements to operate, and any constraints that may hinder the solution.
B. Textual requirements must define the cost of the solution, organizational conditions that must exist for
the requirements to operate, and any risks that may hinder the solution.
C. Textual requirements must define the stakeholders' influence on the solution, relationships between
opposing stakeholders, and any organizational constraints that may hinder the solution.

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D. Textual requirements must define the deliverables created by the solution, the conditions that must
exist for the requirements to be completed, and the time and cost constraints that may hinder the
solution's implementation.

Correct Answer: A
Explanation

Explanation/Reference:
Of all the choices, only this answer defines the three requirements of the textual requirements. defining the
capabilities of the solution, defining the conditions for the requirements to operate, and identifying any
constraints that may hinder he solution.
Answer: B is incorrect. This is an incorrect statement about the elements of the textual requirements.
Answer: D is incorrect. This is an incorrect statement about the elements of the textual requirements.
Answer: C is incorrect. This is an incorrect statement about the elements of the textual requirements.

QUESTION 207
As a business analyst, you need to define when the activities of the business analysis approach will take
place. This includes all of the following business analysis approach activities except for which one?

A. Requirements analysis
B. Solution assessment
C. Business analysis governance
D. Enterprise analysis

Correct Answer: C
Explanation

Explanation/Reference:
The timing of the business analysis activities in the plan-driven approach includes defining when enterprise
analysis, requirements analysis, solution assessment, and validation activities occur. It does not, however,
include the timing of the business analysis governance.
Answer: D is incorrect. Enterprise analysis timing should be defined as part of the business analysis
approach.
Answer: A is incorrect. Requirements analysis should be defined as part of the business analysis
approach.
Answer: B is incorrect. Solution assessment should be defined as part of the business analysis approach.

QUESTION 208
As a candidate for CCBA, you should be able to recognize the activities associated with each knowledge
area. Which of the following is an elicitation process that is a part of job observation?

A. Identifying stakeholders
B. Job shadowing
C. Defining and determining business analysis processes
D. Planning how requirements will be approached, traced, and prioritized

Correct Answer: B
Explanation

Explanation/Reference:
Job shadowing is an elicitation process that is a part of job observation. In this process, the observer is
required to keep an eye on those workers whose work routine is down and who are unable to explain their
work. The observer has to understand their work process for better assessment of the modifications of the
work required. The following are the approaches for this technique:
Passive/Invisible. In this approach, the observer does not ask questions from the user about his work while
the user is working.
Active/Visible. In this approach, the observer does ask questions from the user about his work even when
the user is working.
Answer: A is incorrect. Identifying stakeholders is one of the first business analysis activities.
Answer: C is incorrect. Defining and determining business analysis processes are needed as part of
business analysis planning.

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Answer: D is incorrect. Planning how requirements will be approached, traced, and prioritized is a
precursor to requirements elicitation.

QUESTION 209
Which approach is used to focus on minimizing up-front uncertainty?

A. Class-driven approach
B. Change driven approach
C. Solution-driven approach
D. Plan-driven approach

Correct Answer: D
Explanation

Explanation/Reference:
The plan-driven approach defines business analysis activities. This approach is used to focus on
minimizing up-front uncertainty and to ensure that the solution is fully defined before implementation
begins in order to maximize control and minimize risk. It is preferred when requirements are effectively
defined in advance of implementation.
Answer: C and A are incorrect. These are not valid approaches for the business.
Answer: B is incorrect. The change-driven approach does not focus on minimizing up-front uncertainty.

QUESTION 210
Which of the following are not appropriate for a plan-driven business analysis approach? Each correct
answer represents a complete solution.

A. Informal
B. Face-to-face
C. Ad hoc
D. Formal

Correct Answer: ABC

Explanation

Explanation/Reference:
Plan driven approaches to business analysis practices most often use the formal type of communications.
This means the communication of the actual requirements is in writing, and often uses pre-defined forms
requiring signatory approvals. All project documentation is normally archived as part of the project history.
Face-to-face is an effective communication method, but for plan-driven approaches, formal communication
is preferred in regard to requirements. Ad hoc describes the sudden, quick conversations. This is an
informal approach to communication and isn't appropriate for a plan-driven business analysis approach.

QUESTION 211
The business need is considered to be the most critical step in the business analysis effort. Why is the
definition of the business need considered the most critical step?

A. The business need defines the problem the business analyst is finding a solution for.
B. The business need defines the solution for the business problem.
C. The business need takes the longest time and costs most of the business analysis efforts.
D. The definition of the business need determines future solutions, stakeholders, and approaches.

Correct Answer: D
Explanation

Explanation/Reference:
The way the business need is defined directly affects the solutions offered, the stakeholders involved, and
the approaches the organization may take to seize the opportunity or solutions.
Answer: A is incorrect. This is the definition of what the business need is, but it's not the best answer for
the question.
Answer: B is incorrect. The business need does not define the solution; it shows the need for a solution.

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Answer: C is incorrect. This is not a valid statement about this process of the business analysis effort.

QUESTION 212
The creative thinking process has three values to determine the effectiveness of the process. Which one of
the following is not a measurement of effective creative thinking?

A. Willingness of stakeholders to accept new approaches

B. Generation of a pre-determined number of new ideas for a business solution
C. Application of new ideas to resolve existing problems
D. The successful generation and productive consideration of new ideas

Correct Answer: B
Explanation

Explanation/Reference:
Creative thinking does not set a pre-determined amount of new ideas required in order to be deemed
successful. Setting a pre-determined amount of new ideas may actually cap the amount of ideas that can
be generated or the ideas may be poorly formulated in order to reach the pre-determined quota of ideas.
Answer: D, C, and A are incorrect. These are effective measurements of creative thinking.

QUESTION 213
Henry is meeting with Janet, the business analyst of the organization. They are discussing an opportunity
to create a new service their company can provide, though the startup of the service would take time and
an investment. Henry wants Janet to explore the possibility of this new venture. What activity is Henry
asking Janet to complete?

A. Brainstorm the business need.

B. Create a data diagram for the service.
C. Define the business need.
D. Elicit the requirements of the proposal.

Correct Answer: C
Explanation

Explanation/Reference:
This is the most common business analysis activity in enterprise analysis. Henry is asking Janet to define
the business need. The purpose of defining business need is to identify and define why a change to
organizational systems or capabilities is required. The business need is an important step in any business
analysis effort. The business analyst tries to find a solution for the problem defined by the business need.
Answer: A is incorrect. This isn't an example of a brainstorming session, as it's just Janet exploring the
need for the new service. Brainstorming is a technique to gather general data. It can be used to identify
risks, ideas, or solutions to issues by using a group of team members or subject-matter expert.
Brainstorming is a group creativity technique that also provides other benefits, such as boosting morale,
enhancing work enjoyment, and improving team work. It contains the following aims.
Production of numerous new ideas
Derivation of themes from those ideas for further analysis
Answer: D is incorrect. This is not an example of requirements elicitation, though Janet's findings could
lead to elicitation.
Answer: B is incorrect. A data diagram shows the flow of data into and out of a system.

QUESTION 214
As a candidate for the CCBA exam, you should be able to recognize the activities associated with each
knowledge area. All of the following are the business analysis planning & monitoring activities except for
which one?

A. Defining and determining business analysis processes

B. Planning how requirements will be approached, traced, and prioritized
C. Identifying stakeholders
D. Job shadowing

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Correct Answer: D
Explanation

Explanation/Reference:
Job shadowing is an elicitation process that is a part of job observation. In this process, the observer is
required to keep an eye on those workers whose work routine is down and who are unable to explain their
work. The observer has to understand their work process for better assessment of the modifications of the
work required. The following are the approaches for this technique:
Passive/Invisible. In this approach, the observer does not ask questions from the user about his work while
the user is working.
Active/Visible. In this approach, the observer does ask questions from the user about his work even when
the user is working.
Answer: C, A, and B are incorrect. The following are the tasks associated with the planning & monitoring of
business analysis activities:
Identify stakeholders.
Define roles and responsibilities of stakeholders in the business analysis effort.
Develop estimates for business analysis tasks.
Plan how the business analyst will communicate with stakeholders.
Plan how requirements will be approached, traced, and prioritized.
Determine the deliverables that the business analyst will produce.
Define and determine the business analysis process.
Determine the metrics that will be used to monitor business analysis work.

QUESTION 215
You work as a project manager for SoftTech Inc. You are working with the project stakeholders to begin
the qualitative risk analysis process. You will need all of the following as inputs to the qualitative risk
analysis process except for which one?

A. Risk management plan

B. Stakeholder register
C. Project scope statement
D. Risk register

Correct Answer: B
Explanation

Explanation/Reference:
You would not need the stakeholder register to perform qualitative risk analysis. Qualitative Risk Analysis
uses the likelihood and impact of the identified risks in a fast and cost-effective manner. Qualitative Risk
Analysis establishes a basis for a focused quantitative analysis or Risk Response Plan by evaluating the
precedence of risks with a concern to impact on the project's scope, cost, schedule, and quality objectives.
The qualitative risk analysis is conducted at any point in a project life cycle. The primary goal of qualitative
risk analysis is to determine proportion of effect and theoretical response. The inputs to the Qualitative
Risk Analysis process are:
Organizational process assets
Project Scope Statement
Risk Management Plan
Risk Register

QUESTION 216
You are the business analyst for your organization and you're training Marcy, a new business analyst, on
how requirements are formed. Which one of the following best describes how requirements are formed?

A. Stakeholders' needs, wants, and expectations

B. Solutions-based approach
C. Change-driven approach
D. Risk and reward solution

Correct Answer: A
Explanation

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Explanation/Reference:
Requirements are based on stakeholders' needs, wants, and expectations. This is why it's important to
identify stakeholders and requirements gathering processes early in the project to quickly and accurately
capture requirements. Answer: B is incorrect. This is not a valid answer to the question, as not all
requirements gathering are solutions-driven, but could be just a study. Answer: D is incorrect. The risk and
reward solution is always considered, but requirements are based on stakeholders' needs, wants, and
expectations.
Answer: C is incorrect. The change-driven approach isn't a valid answer for this question.

QUESTION 217
A business analyst has identified four different solutions for a business need. In the light of solution
assessment, how many solution assessment iterations should he do?

A. The business analyst can do multiple assessments, one for each solution or to compare multiple
solutions.
B. There is no limit, but the business analyst should perform the same type of assessments for each
solution to be balanced.
C. The business analyst can do one assessment per solution.
D. There should only be one solution assessment - four is too many. Some of the solutions are better than
others.

Correct Answer: A
Explanation

Explanation/Reference:
The best choice is to do at least one assessment or multiple assessments to compare the solutions.
Answer: D is incorrect. There can be multiple solutions to a business need, so the business analyst may
need to perform multiple assessments. Answer: C is incorrect. There's not a restriction of just one
assessment per solution, as multiple assessments can be completed. Answer: B is incorrect. In the
assessment, the business analyst may determine that some solutions are better than others and remove
one or more possible solutions. The remaining solutions can then have iterations of assessments.

QUESTION 218
Robert is the business analyst for his organization and is preparing to host a workshop for twenty
stakeholders. The goal of this workshop is to comprehensively identify the requirements for new software
that will be created for Robert's organization. What must first be established in the workshop to ensure that
the elicitation process moves smoothly?

A. An understanding of the ground rules of the workshop

B. An understanding of who are the most important stakeholders
C. An understanding of the business opportunity
D. An understanding of the requirements elicitation processes

Correct Answer: A
Explanation

Explanation/Reference:
Whenever a business analyst hosts event-based elicitation, ground rules should always be established.
Ground rules help organize how the elicitation will take, how feedback should be offered, and how
identified requirements will be verified. Answer: C is incorrect. Robert will need to communicate the
business opportunity before the workshop so the group understands the purpose of the workshop.
Answer: B is incorrect. While stakeholders may have different rankings in the organization the
understanding of which stakeholders are most important is not relevant to the meeting running smoothly.
Answer: D is incorrect. Stakeholders do not need to understand how the requirements elicitation
processes work beyond the workshop meeting.

QUESTION 219
Which basis for prioritization allows the project team to work initially with lower-risk requirements first?

A. Quantitative ranking
B. Positive risk ranking

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C. Relationship to other requirements

D. Implementation difficulty

Correct Answer: D
Explanation

Explanation/Reference:
This approach prioritizes requirements that are easiest to implement first. This allows the project team to
work with the lowest risk requirements first to gain familiarity with the requirements. This is especially
useful with a new technology or materials where a learning curve is involved.
Answer: A is incorrect. There is not a prioritization basis for quantitative ranking.
Answer: B is incorrect. There is not a prioritization basis called positive risk ranking.
Answer: C is incorrect. The basis of relationship to other requirements is useful for requirements that need
to be implemented so that other requirements, which are dependent on the initial requirements, can be
implemented.

QUESTION 220
Henry is a business analyst in his organization and he's asked an expert to help him determine the best
business analysis duties to implement. Why would Henry ask an expert to help him define the business
analysis duties?

A. Henry is a new business analyst.

B. Henry should always use expert judgment to confer on the business analysis approach.
C. Henry is using an expert to help save time.
D. Henry can use expert judgment to determine the optimal business analysis approach.

Correct Answer: D
Explanation

Explanation/Reference:
Using expert judgment is ideal to determine the optimal business analysis approach.
Answer: A is incorrect. Even established business analyst can rely on expert judgment.
Answer: C is incorrect. There's no proof presented that the expert will save time in the business analysis
duties.
Answer: B is incorrect. Henry, and business analysts in general, don't always need to use expert judgment
to define the business analysis activities.

QUESTION 221
You are a business analyst for your organization. Your current business analysis endeavor includes
working with stakeholders located in offices around the world. Because these stakeholders are dispersed,
what is likely to increase in this endeavor as opposed to a collocated group of stakeholders?

A. Costs
B. Face-to-face meetings
C. Communication needs
D. Risks

Correct Answer: C
Explanation

Explanation/Reference:
Of all these possible choices, the best answer is that communication needs will increase. Because
complex projects often involve non-collocated stakeholders, it may be necessary to travel more often,
have more teleconferences or video conferences, or take other measures to provide accurate and
consistent communications across offices, countries, and time zones. Answer: B is incorrect. Face-to-face
meetings are often the best type of communication, but this isn't the best choice presented.
Answer: D is incorrect. Risks do not necessarily increase because the stakeholders are not collocated.
Answer: A is incorrect. Costs do not necessarily increase in the business analysis approach because of
the dispersed stakeholders.

QUESTION 222

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You are the business analyst for your organization and you're using a plan-driven approach to business
analysis processes. In this environment, what types of communications are most likely required to be used
in regard to requirements?

A. Informal
B. Ad hoc
C. Face-to-face
D. Formal

Correct Answer: D
Explanation

Explanation/Reference:
Plan driven approaches to business analysis practices most often use the formal type of communication.
This means the communication of the actual requirements is in writing and often uses pre-defined forms
requiring signatory approvals.
All project documentation is normally archived as part of the project history.
Answer: C is incorrect. Face-to-face is an effective communication method, but for plan-driven
approaches, formal communication is preferred in regard to requirements. Answer: B is incorrect. Ad hoc
describes the sudden, quick conversations. This is an informal approach to communication and isn't
appropriate for a plan-driven business analysis approach.
Answer: A is incorrect. Informal isn't preferred in a plan-driven approach.

QUESTION 223
Linda works as a project manager for an IT project. She is getting new developers for completing her
project. Which of the following processes is she involved in?

A. Manage Project Team

B. Develop Project Team
C. Acquire Project Team
D. Human Resource Planning

Correct Answer: C
Explanation

Explanation/Reference:
Obtaining the human resources needed to complete the project comes under the Acquire Project Team
process, which is a part of Project Human Resource Management Knowledge Area. Project Human
Resource Management is one of the nine Knowledge Area groups. It includes the processes that organize
and manage the project team. The project team is comprised of the people who have assigned roles and
responsibilities for completing the project. Project Human Resource Management is a group of the
following processes required to make the most effective use of the people involved with the project.
Develop Human Resource Plan
Acquire Project Team
Develop Project Team
Manage Project Team
The project management team is a subset of the project team and is responsible for project management
activities such as planning, controlling, and closing. This group can be called the core, executive, or
leadership team. These processes interact with each other and with the processes in the other Knowledge
Areas as well.

QUESTION 224
You are the business analyst for your organization and management has asked you to select a model for
your solution. Management wants you to describe the people within and without of your organization who
will interact with the solution.
What type of model has management asked you to create?

A. Events
B. Concept and relationship
C. Process

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D. User classes, profiles, and roles

Correct Answer: D
Explanation

Explanation/Reference:
The user classes, profiles, and roles model helps organize the participants by their interaction, categories,
and usage of the solution. Answer: B is incorrect. The concept and relationship model is a tempting choice,
but this model can also show things, not just people.
Answer: A is incorrect. Events models are tied to requests, actions, and responses, not just people.
Answer: C is incorrect. Process models show repeatable actions to bring about a specific result.

QUESTION 225
You are the business analyst for your organization. You are identifying new opportunities to improve upon
your existing web services. Management is open to new opportunities as long as the changes do not take
more than 60 days to implement. What type of a factor does the 60-day implementation represent?

A. Schedule constraint
B. Business constraint
C. Technical constraint
D. Assumption

Correct Answer: B
Explanation

Explanation/Reference:
A time limit, budget limit, limit on the number of resources, and other organizational restrictions are
business constraints.
Answer: C is incorrect. A technical constraint describes the architectural decisions concerning hardware,
software, platforms, and interoperability with the enterprise architecture.
Answer: D is incorrect. An assumption is something that's believed to be true, but it hasn't yet been proven
to be true.
Answer: A is incorrect. A schedule constraint is tempting, but this is not a valid term for business analysis.
Constraints on the time limit are just part of the business constraint.

QUESTION 226
When a business analyst is using alternative generation, what should she always include as an output?

A. The cost of all requirements, some requirements, and a few core requirements
B. The schedule of implementation for each solution
C. The option of doing nothing
D. The cost of each solution

Correct Answer: C
Explanation

Explanation/Reference:
Whenever generating alternatives, the business analyst should always include the option of doing nothing.
Answer: A is incorrect. The best answer is to include the option of doing nothing; the cost of the
requirements isn't an in-depth consideration at this point. Answer: B is incorrect. The schedule for the
implementation is often considered, but the option of doing nothing should always be considered.
Answer: D is incorrect. The cost of each solution isn't the best choice for this question.

QUESTION 227
You are the business analyst in your organization and you're working to organize the requirements for the
business units in your company. Which technique is best suited for structuring requirements around the
needs of each stakeholder group?

A. Organizational modeling
B. User stories

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C. Data modeling
D. Functional decomposition

Correct Answer: A
Explanation

Explanation/Reference:
Organizational modeling is the best choice, as this structuring approach allows requirements to be
structured around organizational units, stakeholders, and the relationships among stakeholders. Answer: C
is incorrect. Data modeling isn't the best choice, as this approach maps the concepts relevant to the
business domain, not the business units. Answer: D is incorrect. Functional decomposition is a popular
modeling approach that breaks down an organization, product, scope, or similar concept. Each part in the
decomposition can have its own set of requirements.
Answer: B is incorrect. User stories describe the stakeholder objectives that the solution will support.

QUESTION 228
There are four methods to generate the business need in an organization. Which approach is described as
the need to achieve a strategic goal?

A. From the bottom up

B. From external drivers
C. From the top down
D. From middle management

Correct Answer: C
Explanation

Explanation/Reference:
From the top down is described as the need to achieve a strategic goal.
Answer: A is incorrect. From the bottom up is described as a problem with the current state of a process,
function, or system.
Answer: D is incorrect. From middle management is described as a manager needs additional information
to make sound decisions or must perform additional functions to meet business objectives.
Answer: B is incorrect. From external drivers is used when there's recognized competition in the
marketplace.

QUESTION 229
You are the business analyst for your organization and you're training Marcy, a new business analyst, on
how requirements are defined. Which one of the following best describes how requirements are defined?

A. Stakeholders' needs, wants, and expectations

B. Risk and reward solution
C. Change-driven approach
D. Solutions-based approach

Correct Answer: A
Explanation

Explanation/Reference:
Requirements are based on stakeholders' needs, wants, and expectations. This is why it's important to
identify stakeholders and requirements gathering processes early in the project to quickly and accurately
capture requirements. Answer: D is incorrect. This is not a valid answer to the question as not all
requirements gathering are solutions-driven, but could be just a study. Answer: B is incorrect. The risk and
reward solution is always considered, but requirements are based on stakeholders' needs, wants, and
expectations.
Answer: C is incorrect. The change-driven approach isn't a valid answer for this question.

QUESTION 230
Complete this sentence in regard to the level of abstraction. Requirements need to say
needs to be done, not to do it.

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A. What, when
B. Requirements, who needs
C. What, how
D. Requirements, how much

Correct Answer: C
Explanation

Explanation/Reference:
Requirements need to say what needs to be done, not how to do it.
Answer: A is incorrect. This isn't a valid statement about the level of abstraction, as the schedule isn't
addressed.
Answer: B is incorrect. This isn't a valid statement about the level of abstraction, as the resources and
project team aren't addressed. Answer: D is incorrect. This isn't a valid statement about the level of
abstraction, as the cost of the requirements is not addressed.

QUESTION 231
When a business analyst assists in the planning of the solution implementation, she must always consider
the constraints for implementation. Which one of the following cannot be considered as an implementation
constraint?

A. Weather
B. Freeze periods
C. Company policies
D. Business cycle timings

Correct Answer: A
Explanation

Explanation/Reference:
Weather is not a constraint, but an assumption. Constraints are things that limit the business analyst's
options on the implementation of a solution. Answer: B is incorrect. Freeze periods are times of the
business cycle when no disruptions are allowed, such as in busy production times.
Answer: C is incorrect. Company policies are the rules that may restrict how and when work may be
implemented.
Answer: D is incorrect. Business cycle timings, like freeze periods, restrict when implementations can
happen in the project.

QUESTION 232
There are three inputs needed to determine the solution approach process. What are these inputs?

A. Business need, organizational process assets, and enterprise environmental factors

B. Business need, enterprise environmental factors, and required capability
C. Business need, organizational process assets, and assumptions
D. Business need, organizational process assets, and required capability

Correct Answer: D
Explanation

Explanation/Reference:
The three inputs needed to determine the solution approach process are business need, organizational
process assets, and required capability.
Answer: B is incorrect. This answer doesn't describe the three needed inputs to determine the solution
approach process.
Answer: A is incorrect. This answer doesn't describe the three needed inputs to determine the solution
approach process.
Answer: C is incorrect. This answer doesn't describe the three needed inputs to determine the solution
approach process.

QUESTION 233

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You are the business analyst for your organization and you're working with your stakeholders to assess the
organization's readiness for the solution. As part of this assessment, you'll perform a cultural assessment.
What is the purpose of this assessment?

A. To determine how the culture may affect the solution

B. To determine if the stakeholders genuinely want the change to be successful
C. To determine if the change is feasible in the environment
D. To determine how the solution affects the stakeholders' culture

Correct Answer: B
Explanation

Explanation/Reference:
The cultural assessment examines the beliefs, attitudes, and feelings among the stakeholder groups to
measure the stakeholders' willingness and hope that the change is successful.
Answer: D is incorrect. This isn't a valid description of the cultural assessment.
Answer: A is incorrect. While this answer is somewhat correct, the assessment measures the stakeholders'
genuine desire for the change to be successful. Answer: C is incorrect. A cultural assessment is different
from a feasibility study. In a cultural assessment, the focus is on the stakeholders' attitude towards the
change the solution will bring.

QUESTION 234
An organization has two different solutions to grow its business. One project is worth $375,000 to the
organization. The second project is worth $565,000 to the business. The organization can only do one of
the projects and elects to do the second project for $565,000. What is the opportunity cost of this decision?

A. $190,000
B. $565,000
C. $375,000
D. $940,000

Correct Answer: C
Explanation

Explanation/Reference:
The opportunity cost is the whole amount of the opportunity that can be seized. In this instance, the
opportunity cost is $375,000, as this is the project that the organization can't do.
Answer: B is incorrect. This answer is the value of the project the organization has elected to do.
Answer: A is incorrect. $190,000 is the difference between the two projects and does not reflect the
opportunity cost.
Answer: D is incorrect. This is the value of both projects combined and does not represent the opportunity
cost.

QUESTION 235
Complete this sentence. If a requirement cannot be verified, it cannot be successfully
.

A. Scheduled
B. Estimated
C. Assigned
D. Implemented

Correct Answer: D
Explanation

Explanation/Reference:
Requirements must be verified in order to be implemented. If a requirement cannot be verified, it cannot be
implemented, and therefore, does not meet a business need. Answer: B is incorrect. This is not the best
answer for the question. If a requirement cannot be verified, it cannot be successfully implemented.
Answer: A is incorrect. If a requirement cannot be verified, it cannot be successfully implemented.

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Answer: C is incorrect. If a requirement cannot be verified, it cannot be successfully implemented.

QUESTION 236
You are the business analyst for your organization and your manager has asked you to prepare an
analysis of each proposed solution. Your manager wants you to determine whether and how each option
can provide an expected business benefit to meet the stated business need. What is your manager asking
you to create?

A. Feasibility study
B. Abbreviated study
C. Alternative identification analysis
D. Quantified analysis

Correct Answer: A
Explanation

Explanation/Reference:
Your manager is asking you to create feasibility study. This study reviews each solution to determine if the
solution can meet the business benefit. Answer: B is incorrect. Abbreviated study is a form of feasibility
analysis with a focus on changed initiatives with lower initiatives.
Answer: C is incorrect. Alternative identification analysis isn't a legitimate business analysis term.
Answer: D is incorrect. Quantified analysis is not a valid business analysis term to describe possible
solutions for a business need.

QUESTION 237
You are the business analyst for your organization and you've been working with several stakeholders to
gather requirements for approval. The requirements have been approved with the exception of a conflict on
one requirement. What must you and the stakeholders do in regard to this conflict before the business
analysis endeavor may continue?

A. The requirement with the conflict should be excluded from the approved set of requirements and must
be resolved before it can be joined to the approved set of requirements.
B. The conflict must be documented as a risk.
C. The conflict must be resolved before the set of requirements may be approved.
D. The conflict must be documented in an issues log, assigned to an issue owner, and then the endeavor
may continue.

Correct Answer: C
Explanation

Explanation/Reference:
Before the requirements can be approved, consensus must be reached among the stakeholders. The
conflict must be resolved before moving forward in the endeavor.
Answer: D is incorrect. This isn't a valid statement.
Answer: B is incorrect. This isn't a valid statement.
Answer: A is incorrect. This isn't a valid statement.

QUESTION 238
A business analyst wants to use benchmarking, but the project manager recommends against the
approach. There are, as the project manager points out, several disadvantages to benchmarking. Which
one of the following is not a disadvantage to benchmarking?

A. Discovery of new approaches

B. Time consumption
C. Requirement of expertise of the person conducting the study
D. Inability to produce innovative solutions

Correct Answer: A
Explanation

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Explanation/Reference:
Benchmarking does allow for the discovery of new approaches that have worked elsewhere.
Answer: B is incorrect. Benchmarking can be time consuming.
Answer: D is incorrect. Benchmarking can restrict new innovations, as the study is based on what's worked
elsewhere.
Answer: C is incorrect. Benchmarking does require expertise by the person completing the study.

QUESTION 239
Jason is creating a business case for his organization and management has asked him to assess the
appropriate risks in the business case regarding the solution. Which one of the following risks is not a
concern for Jason when defining the business case and associated risks?

A. Financial risk
B. Positive risk
C. Organizational risk
D. Technical risk

Correct Answer: B
Explanation

Explanation/Reference:
Positive risks are risks that may bring about a positive outcome if the event happens. This is not a concern
for Jason in the initial risk assessment in the business case. Answer: D is incorrect. Technical risks
evaluate whether the chosen technology and suppliers can deliver the required functionality. Answer: A is
incorrect. Financial risks evaluate whether costs may exceed levels that make the solution viable or
potential benefits may disappear. Answer: C is incorrect. Organizational risks determine whether the
organization will make the changes necessary to benefit from the new solution.

QUESTION 240
Which approach is best to take when a business analyst is assessing the solution options for a business
need when there are relatively few criteria involved?

A. Focus on the life cycle costs of the solutions.

B. Focus on the commonalities of the solutions.
C. Focus on the differences of the solutions.
D. Focus on the implementation cost of the solutions.

Correct Answer: C
Explanation

Explanation/Reference:
When there are only few criteria involved, it's often easiest and most direct to focus on the differences of
the solutions.
Answer: B is incorrect. The commonalities of the solutions won't expose the weaknesses, strengths, and
values between the solutions.
Answer: A is incorrect. The life cycle costs may be considered, but there are other elements that can be
considered too.
Answer: D is incorrect. The implementation cost of the solution is usually considered, but it's the business
value of the solutions that the business analyst should actually focus on.

QUESTION 241
You are the business analyst for your organization and are working on organizing the identified
requirements for a new solution. Nancy, your assistant in this process, says that these requirements aren't
very complex. You agree but add that it's this thing that makes the overall solution complex. What thing
adds to the level of complexity among requirements?

A. Relationships among the requirements

B. Management in the project
C. Cost and schedule constraints
D. Stakeholders in the project

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Correct Answer: A
Explanation

Explanation/Reference:
The relationships and inter-dependencies among the requirements add to the complexity of the
requirements.
Answer: D is incorrect. Stakeholder management can be cumbersome, but the question was asking for a
requirements characteristic, so this choice is incorrect. Answer: B is incorrect. Management in the project
can add to the project complexity, but realistically management should stay out of the business analyst's
duties. In addition, the question was asking about the complexity among the requirements.
Answer: C is incorrect. Cost and schedule constraints deal more with the project implementation than with
the identified requirements.

QUESTION 242
What is the purpose of managing the solution scope and requirements from a business analyst's
objective?

A. To complete business analysis activities as quickly as possible

B. To obtain and maintain requirements approval from the sponsoring client about the solution scope
C. To obtain and maintain consensus among key stakeholders for the overall solution scope
D. To complete business analysis activities as accurately as possible

Correct Answer: C
Explanation

Explanation/Reference:
The purpose of managing solution scope and requirements is to obtain and maintain consensus among
key stakeholders regarding the overall solution scope and the requirements that will be implemented.
Answer: A is incorrect. This isn't a valid answer, as the purpose of managing the solution scope and
requirements is to gain consensus from the stakeholders, not to complete the business analysis tasks as
quickly as possible. Answer: D is incorrect. This isn't a valid answer, as the purpose of managing the
solution scope and requirements is to gain consensus from the stakeholders. While there's always a need
for accuracy, this isn't the best answer for the question.
Answer: B is incorrect. This isn't a valid answer, as the purpose of managing the solution scope and
requirements is to gain consensus from the stakeholders, not from the sponsoring client.

QUESTION 243
You are a Business Analyst for your organization, and you're working with Mary. Mary wants to know what
you need to complete the process of planning the business analysis approach if you're already the
business analyst for your organization. Why is it important to complete the plan business analysis
approach?

A. This task describes the amount of time needed for the business analysis approach.
B. This task describes the amount of budget needed for the requirements elicitation.
C. This task describes how to select an approach for performing business analysis.
D. This task describes the processes the business analyst will or will not do based on the time and budget
available.

Correct Answer: C
Explanation

Explanation/Reference:
The plan business analysis approach is required to select an approach that will perform business analysis.
This approach helps to find out the following:
Which stakeholders need to be involved in the decision?
Who will be consulted regarding and informed of the approach?
What is the rationale for using it?
Answer: A is incorrect. This task does not address the schedule for the business analysis duties, just the
approach the business analyst will be taking. While the task does describe when the tasks will take place,
there's not an actual schedule coordinated at this point.

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Answer: B is incorrect. This task does not address the budget for the business analysis duties, just the
approach the business analyst will be taking. Answer: D is incorrect. While this answer does address the
business analysis approach, it doesn't qualify as there's not a schedule or budget consideration.

QUESTION 244
If an organization wants to re-use requirements, where should the defined requirements be kept?

A. Requirements management plan

B. Requirements repository
C. Solution scope
D. Project management plan

Correct Answer: B
Explanation

Explanation/Reference:
Requirements that are re-used in an organization are ideally kept in a requirements repository. One person
should be identified to manage and control the repository. Answer: A is incorrect. Requirements for the
current endeavor are kept in the requirements management plan, but not the set of requirements that will
be reused. Answer: D is incorrect. The project management plan is not a valid answer, as this plan defines
how the project will be planned, executed, monitored and controlled, and closed.
Answer: C is incorrect. The solution scope is not a place where requirements that are reused will be kept
and maintained.

QUESTION 245
Which one of the following statements best describes the purpose of allocating requirements?

A. Optimize efficiency and link to productivity.

B. Limit the risk exposure.
C. Maximize the business value.
D. Increase productivity through efficiency.

Correct Answer: C
Explanation

Explanation/Reference:
The definition of allocating requirements is to allocate stakeholder and solution requirements among
solution components and releases in order to maximize the possible business value given the options and
alternatives generated by the design team.
Answer: B is incorrect. Allocating requirements isn't directly influenced by limiting the risk exposure, though
it is a concern of the solution implementation.
Answer: D is incorrect. Productivity and efficiency aren't related to the solution and allocating requirements
to the solution.
Answer: A is incorrect. Productivity and efficiency aren't related to the solution and allocating requirements
to the solution.

QUESTION 246
Which of the following approaches describes the project management approach of refining requirements
and project scope?

A. Plan-driven
B. Change-driven
C. Iterative
D. Progressive elaboration

Correct Answer: D
Explanation

Explanation/Reference:
Progressive elaboration describes the project management approach of refining requirements and project

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scope.
Answer: C is incorrect. Iterative is not a valid business analysis approach.
Answer: A is incorrect. The plan-driven approach defines business analysis activities. This approach is
used to focus on minimizing up-front uncertainty and to ensure that the solution is fully defined before
implementation begins in order to maximize control and minimize risk. It is preferred when requirements
are effectively defined in advance of implementation.
Answer: B is incorrect. Change-driven approaches to business analysis deal with rapid delivery of the
business value. The business value is delivered in short iterations in return for acceptance of a higher
degree of uncertainty regarding the overall delivery of the solution.
The change-driven approaches are preferred while taking an exploratory approach for incremental
improvement of an existing solution.

QUESTION 247
You are the business analyst for your organization and you're working with several stakeholders to identify,
manage, and approve requirements. Your organization requires using a plan-driven approach to business
analysis and changing management. In this approach, who is most likely to approve changes to
requirements?

A. Change control board

B. Requirements owner
C. Project sponsor
D. Project manager

Correct Answer: A
Explanation

Explanation/Reference:
Change Control Board is a collection of managers, requirement owners, and key stakeholders that review
the validity, need, impact, and full consideration of a change request to determine whether the change
should be approved or declined.
This approach is the most likely answer for a plan-driven business analysis environment.
Answer: B is incorrect. The requirements owner isn't the best answer for a plan-driven approach.
Answer: C is incorrect. The project sponsor won't make this decision.
Answer: D is incorrect. The project manager rarely has change control authority over requirements, so this
choice is not valid.

QUESTION 248
You are the business analyst for your organization and you are working with Bill on creating a model. Bill is
a little confused about all the different things a model can do for the stakeholders. You explain to Bill that a
model can do all of the following except for which one?

A. Define the risk and reward for the requirements

B. Categorize and create hierarchies of items
C. Define boundaries for business domains
D. Show business logic

Correct Answer: A
Explanation

Explanation/Reference:
Models do not address risk and reward for requirements. The risk identification and analysis process is
responsible for identifying the risk to reward ration. Answer: C is incorrect. Models do define boundaries for
business domains and they can define the components within each boundary.
Answer: B is incorrect. Models do categorize requirements and they can create hierarchies of items within
the categorization.
Answer: D is incorrect. Requirements can show business logic and link the requirements to goals,
strategies, or the business value of the requirements.

QUESTION 249
There are four inputs to the plan business analysis activities. Which one of the following is not an input to
the plan business analysis activities process?

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A. Stakeholder list, roles, and responsibilities

B. Organizational process assets
C. Business analysis approach
D. List of identified risks

Correct Answer: D
Explanation

Explanation/Reference:
Risk identification is not an input to the plan business analysis activities. The four inputs to the plan
business analysis activities are organizational process assets, business analysis approach, stakeholder
list, roles, and responsibilities, and the business analysis performance assessment.
Answer: B is incorrect. The organizational process assets are inputs to the plan business analysis
activities.
Answer: C is incorrect. The business analysis approach is an input to the plan business analysis activities.
Answer: A is incorrect. The stakeholder list, roles, and responsibilities is one of the four inputs to the plan
business analysis approach.

QUESTION 250
A business analyst must consider the business value a solution brings in relation to the cost of
implementing the desired solution. Suppliers will often be limited in the amount of requirements they can
implement based on the allocated resources. If there are not enough resources to implement all of the
solutions, what can the business analyst create to justify the additional funds for the implementation?

A. Business case
B. Cost analysis
C. Risk assessment with positive risk analysis
D. Benefits-cost ratio

Correct Answer: A
Explanation

Explanation/Reference:
A business case is what the business analyst can create to justify the additional expense for the resources
in order to gain more business value in the delivery. For example, adding more labor may generate costs,
but the delivery may happen faster.
Answer: D is incorrect. Benefits-cost ratio may be part of the business case, but as a standalone factor,
this isn't correct.
Answer: B is incorrect. Cost analysis will be part of the business case, but not on its own.
Answer: C is incorrect. Risk assessment with positive risk analysis isn't applicable to this scenario.

QUESTION 251
In order to plan business analysis activities, you will need four inputs. Which one of the following inputs is
not valid for this task?

A. Business analysis approach

B. Stakeholder tolerance for risk
C. Stakeholder list, roles, and responsibilities
D. Business analysis performance assessment

Correct Answer: B
Explanation

Explanation/Reference:
Stakeholder tolerance for risk is not a valid input for planning business analysis activities.
Answer: A, D, and C are incorrect. Following are the inputs in Plan Business Analysis Activities:
Business Analysis Approach
Business Analysis Performance Assessment
Organizational Process Assets

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Stakeholder List, Roles, and Responsibilities

QUESTION 252
Wanda is the business analyst for her organization and she is currently working on the specify and model
requirements process. One of the elements of this process is the documentation of the textual
requirements. Wanda must describe the capabilities of the solution, any conditions that must exist for the
requirements to operate, and what third component of the textual requirement?

A. Any constraints that may prevent the solution from fulfilling the requirement
B. Describe a situation or problem
C. Write in the active voice
D. Express only one requirement at a time

Correct Answer: A
Explanation

Explanation/Reference:
The third component of the textual requirements is that Wanda must also identify any constraints that will
prevent the solution from fulfilling the requirement. Answer: D is incorrect. To express only one
requirements at a time is a guideline for the process, but not a component of the process.
Answer: B is incorrect. To describe a situation or problem is a guideline for the modeling formats.
Answer: C is incorrect. Writing in the active voice is good guideline for the textual requirements, but it is not
part of the text requirements.

QUESTION 253
As a candidate for CCBA, you should be able to recognize the activities associated with each knowledge
area. Which of the following are business analysis planning and monitoring activities? Each correct answer
represents a complete solution.

A. Job shadowing
B. Planning how requirements will be approached, traced, and prioritized
C. Identifying stakeholders
D. Defining and determining business analysis processes

Correct Answer: BCD

Explanation

Explanation/Reference:
The most common business analysis planning and monitoring activities are. identifying stakeholders,
defining roles and responsibilities of stakeholders in the business analysis effort, developing estimates for
business analysis tasks, planning how the business analyst will communicate with stakeholders, planning
how requirements will be approached, traced, and prioritized, determining the deliverables that the
business analyst will produce, defining and determining business analysis processes, and determining the
metrics that will be used for monitoring business analysis work.
Answer: A is incorrect. Job shadowing is an elicitation process that is a part of job observation. In this
process, the observer is required to keep an eye on those workers whose work routine is down and who
are unable to explain their work. The observer has to understand their work process for better assessment
of the modifications of the work required. The following are the approaches for this technique:
Passive/Invisible. In this approach, the observer does not ask questions from the user about his work while
the user is working.
Active/Visible. In this approach, the observer does ask questions from the user about his work even when
the user is working.

QUESTION 254
Ralph is a business analyst for his organization and he's using the plan-driven approach for business
analysis. Ralph has captured the requirements of the project, but what must happen before he can begin
capturing and defining the requirements at a deeper level of detail?

A. The initial requirements must be tested for time, cost, quality, and risk.
B. The initial requirements must undergo a feasibility study.
C. The initial requirements must be formally approved by the stakeholders.

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D. The initial requirements must pass through the Delphi Technique.

Correct Answer: C
Explanation

Explanation/Reference:
Before Ralph can begin defining the requirements at a deeper level, the initial requirements must be
formally approved by the relevant stakeholders.
Answer: B is incorrect. The initial requirements do not need to undergo a feasibility study at this time.
Answer: D is incorrect. The Delphi Technique is useful to gain consensus on requirements, but it's not a
mandatory activity or needed (usually) with the initial requirements.
Answer: A is incorrect. The requirements don't need to be tested for time, cost, quality, and risk at this
time.

QUESTION 255
You are the business analyst for your organization and you're creating a business analysis
communications management plan. In your plan, you want to address the different locales and culture and
the communication needs that may affect the business analysis approach. Which one of the following
elements should not be included in the cultural analysis of the plan?

A. Relationship to task completion

B. Relationship to authority
C. Relationship to religion
D. Relationship to time

Correct Answer: C
Explanation

Explanation/Reference:
Of course, the business analyst should not include the stakeholder's relation to religion. The business
analyst should document the relationship to time, task completion, contracts, and authority. Answer: D is
incorrect. Relationship to time is a valid consideration for the cultural analysis of the communications
management plan. Answer: A is incorrect. Relationship to task completion is a valid consideration for the
cultural analysis of the communications management plan. Answer: B is incorrect. Relationship to authority
is a valid consideration for the cultural analysis of the communications management plan.

QUESTION 256
All of the following statements are true regarding a brainstorming session during requirements elicitation
except for which one?

A. All ideas should be visibly recorded.

B. The number of ideas should not be limited.
C. The ideas should be generated with a cost or time estimate.
D. All ideas should be shared without any discussion, criticism, or evaluation.

Correct Answer: C
Explanation

Explanation/Reference:
During a brainstorming session, there is not a time or cost estimate consideration; the participants should
generate as many ideas as possible.
Answer: A is incorrect. This is a true statement; all ideas should be visibly recorded.
Answer: D is incorrect. This is a true statement; all ideas should be shared without any discussion,
criticism, or evaluation.
Answer: B is incorrect. This is a true statement; the number of ideas should not be limited.

QUESTION 257
High quality requirements have certain characteristics which distinguish them from low-quality
requirements. Which characteristic of requirements demands that all requirements in a set or model
support its overall purpose and scope?

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A. Complete
B. Cohesive
C. Correct
D. Consistent

Correct Answer: B
Explanation

Explanation/Reference:
The cohesive attribute demands that all requirements in a set or model support its overall purpose and
scope.
Answer: D is incorrect. Consistent requirements ensure that individual requirements do not contradict each
other or describe the same requirement using different wording.
Answer: A is incorrect. The entire set of requirements should represent all relevant requirements.
Answer: C is incorrect. Correct requirements acknowledge that defects in requirements will lead to defects
in the resulting solution.

QUESTION 258
The task of prioritizing requirements creates just one output. What is it?

A. Validated requirements
B. Requirements (prioritized)
C. Requirements rankings
D. Requirements assessment

Correct Answer: B
Explanation

Explanation/Reference:
The task of prioritizing requirements does create just one output. the requirements (prioritized) document.
Answer: A is incorrect. This is not a valid output of the task of prioritizing requirements.
Answer: C is incorrect. This is not a valid output of the task of prioritizing requirements.
Answer: D is incorrect. This is not a valid output of the task of prioritizing requirements.

QUESTION 259
Which stakeholder in the solution assessment task will provide information on technical constraints that
could limit the solutions that may be implemented?

A. Project manager
B. Suppliers
C. Sponsor
D. Operational support

Correct Answer: D
Explanation

Explanation/Reference:
Operational support can provide information on technical constraints that may limit the solutions that can
be implemented.
Answer: B is incorrect. Suppliers provide information on the functionality associated with a particular
solution option.
Answer: C is incorrect. The sponsor approves the expenditure of resources to purchase or develop a
solution and approve the final recommendation.
Answer: A is incorrect. The project manager plans and manages the selection process of the solution.

QUESTION 260
You are the business analyst for your organization and you're creating a data flow diagram to show how
information is input, processed, stored, and output from a system. Which element of a data flow diagram
represents a process that transforms data by combining it with other data?

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A. Data flow
B. External entities
C. Data process
D. Concatenation

Correct Answer: C
Explanation

Explanation/Reference:
The data process describes the transformation of data in some way, either combining the data, reordering
the data, converting the data, filtering the data, or other such activities.
Answer: B is incorrect. An external entity is a source or destination of data. It is represented as a labeled
rectangle.
Answer: A is incorrect. Data flow identifies where data is being moved between a data process and an
external entity, a data store or another data process.
Answer: D is incorrect. Concatenation isn't a valid component of a data flow diagram so this choice is not
valid.

QUESTION 261
There are three business analysis planning techniques that a business analyst can use to help plan
business analysis processes. Which one of the following is not one of the three techniques?

A. Process modeling
B. Progressive elaboration
C. Decision analysis
D. Structured walkthrough

Correct Answer: B
Explanation

Explanation/Reference:
Progressive elaboration describes the process of providing more and more information through
incremental details. It is a form of deductive reasoning to go from a very broad set of requirements to the
exact details on the requirements.
Answer: C is incorrect. Decision analysis is used to rate available methodologies against organizational
needs and objectives.
Answer: A is incorrect. Process modeling is used to define and document the business analysis approach.
Answer: D is incorrect. Structured walkthrough is used as a means of validating a created, selected, or
tailored business analysis approach.

QUESTION 262
Which one of the following is not a general technique that a business analyst may use in the requirements
verification task?

A. Structured walkthrough
B. Acceptance and evaluation criteria definition
C. Cost-benefits analysis
D. Problem tracking

Correct Answer: C
Explanation

Explanation/Reference:
Cost-benefits analysis is not a valid technique that a business analyst may use in the requirements
verification task. The three techniques for requirements verification are acceptance and evaluation criteria
definition, problem tracking, and structured walkthrough.
Answer: B is incorrect. Acceptance and evaluation criteria definition is a valid technique for requirements
verification.
Answer: D is incorrect. Problem tracking is a valid technique for requirements verification.
Answer: A is incorrect. Structured walkthrough is a valid technique for requirements verification.

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QUESTION 263
All of the following are inputs to the task assess organizational readiness except for which one?

A. Enterprise architecture
B. Solution Scope
C. Stakeholder concern
D. Risk register

Correct Answer: D
Explanation

Explanation/Reference:
Risk register is a central repository of identified risks and their effect on the solution. It's primarily used in
project management, not in the business analysis tasks. The correct four inputs are enterprise
architecture, designed solution, solution scope, and stakeholder concern.
Answer: A is incorrect. Enterprise architecture is a valid input to the task assess organizational readiness.
Answer: B is incorrect. Solution Scope is a valid input to the task assess organizational readiness.
Answer: C is incorrect. Stakeholder concern is a valid input to the task assess organizational readiness.

QUESTION 264
The process of defining the business need uses one output. What is it?

A. Feasibility study
B. Solution scope
C. Business need
D. Capability gaps

Correct Answer: C
Explanation

Explanation/Reference:
The output of defining the business need is simply the business need.
Answer: B is incorrect. The solution scope is not an output of the business need.
Answer: D is incorrect. The capability gaps assessment actually uses the business
need. Answer: A is incorrect. The feasibility study is not an output of the business need.

QUESTION 265
You are the business analyst for an organization and you're managing your stakeholders through the
requirements validation activities. Your stakeholders are categorized by executives, functional managers,
directors, end users, and customers. Which of these stakeholders are involved in the requirements
validation activities?

A. All of the stakeholders

B. Functional management
C. Executives
D. Customers

Correct Answer: A
Explanation

Explanation/Reference:
All of the stakeholders should be involved in the validation activities.
Answer: D is incorrect. All of the stakeholders should be involved in the validation activities, not just the
customers.
Answer: C is incorrect. All of the stakeholders should be involved in the validation activities, not just the
executives.
Answer: B is incorrect. All of the stakeholders should be involved in the validation activities, not just
functional management.

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QUESTION 266
Holly's organization uses a plan-driven approach to business analysis. When it comes to communication in
Holly's organization what type of communication will likely be required?

A. Face-to-face
B. Ad hoc
C. Chain of command
D. Formal

Correct Answer: D
Explanation

Explanation/Reference:
Holly will likely need formal communication because her organization is using a plan-driven approach to
business analysis.
Answer: A is incorrect. Face-to-face communication can be completed with either formal or informal, so
this choice is not the best selection. Answer: B is incorrect. Ad hoc communication is more informal, fast
communication. While Holly may still use this approach, the preferred method in a plan-driven business
analysis approach is formal communication.
Answer: C is incorrect. This is not a communication approach, but describes an escalation approach for
issues.

QUESTION 267
A business analyst in her organization has identified all of the terminology of the solution, the acronyms the
organization will use, and the nomenclature of her department where the endeavor will take place. Where
should all of this information actually be stored?

A. WBS
B. Business analysis register
C. Terminology register
D. Data dictionary

Correct Answer: D
Explanation

Explanation/Reference:
Data dictionaries or glossaries are used to formally identify and define all terminology used by the
organization or organizational unit.
Answer: C is incorrect. There is not a document or piece called the terminology register.
Answer: A is incorrect. WBS is a decomposition of the project scope.
Answer: B is incorrect. The business analysis register isn't a valid business analysis term.

QUESTION 268
Bonny is the business analyst for her organization and she's making a determination from which vendor
the solution should be purchased. She has identified several categories to measure each vendor's overall
performance and solution. cost, schedule, experience, certification, references, and years in business. For
each category, she has identified scores the vendor may earn; for example, cost is worth 25 points,
schedule is worth up to 20 points, and years in business is worth up to ten points. The vendor who gets
the most points in the assessment will win the contract. What is Bonny using in this scenario?

A. Scoring model
B. Vendor profile assessment scale
C. Weighted scoring model
D. Screening system

Correct Answer: C
Explanation

Explanation/Reference:
This is an example of a weighted scoring model; as some categories are more valued than others, they

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carry more weight in the decision.

Answer: D is incorrect. A screening system is a method to "screen out" a vendor from selection.
Answer: A is incorrect. A scoring model is almost correct, but this usually has a uniform score for each
category, rather than weighted values for each category.
Answer: B is incorrect. This isn't a valid term for this question, so this choice is not correct.

QUESTION 269
Complete this statement. Policies and rules serve as boundaries and the organization and
the operation of the organization.

A. Influence
B. Constraint
C. Direct
D. Lead

Correct Answer: B
Explanation

Explanation/Reference:
Policies and rules serve as boundaries and constraint the organization and the operation of the
organization. They provide a framework for the organization's employees to operate within.
Answer: A is incorrect. Influence is not the best choice for this question.
Answer: C is incorrect. Direct is not the best choice for this question. Leaders direct, align, and motivate
people, not rules.
Answer: D is incorrect. Leadership is provided by people, not policies and business rules.

QUESTION 270
Bob and Susan are business analysts for their organization. They are examining two materials that could
be used in an upcoming project. They are testing the materials and measuring the results of each test to
compare the materials to each other. This process will help Bob and Susan determine which material is
best for their upcoming project. What type of process are Bob and Susan completing with these materials?

A. Stress test
B. Feasibility study
C. Benchmarking
D. Alternative identification

Correct Answer: C
Explanation

Explanation/Reference:
Benchmarking is the process of comparing two or more materials, systems, or components to determine
which material, in this instance, is best for the project solution.

QUESTION 271
Which of the following documents graphically depicts the project team members and displays their
interrelationship for a specific project?

A. Project team directory

B. Project organization chart
C. Project scope statement
D. Project charter

Correct Answer: B
Explanation

Explanation/Reference:
Project organization chart is a document that graphically portrays the team members of the project and
their interrelationships for a specific project. An organization chart is a diagram that shows the hierarchical
structure of an organization.

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Usually a chart starts with a higher or superior level and branches downward to subordinate levels.
Answer: D is incorrect. The project charter is the document that formally authorizes a project. The project
charter provides the project manager with the authority to apply organizational resources to project
activities.
Answer: A is incorrect. It is a documented list of project team members, their project roles, and
communication information.
Answer: C is incorrect. Project scope statement is the narrative description of the project scope. It includes
major deliverables, project assumptions, project constraints, and a description of work. It helps developing
a common understanding of project scope among the stakeholders. It is a documented description of the
project to answer questions such as What is being produced? How is it being produced? What is included?
etc.

QUESTION 272
What does MoSCoW mean when it comes to requirements prioritization?

A. Must, Should, Could, Would

B. Money, Schedule, Control, Waiting
C. Must, Should, Could, Won't
D. Mustn't, Shouldn't, Couldn't, Won't

Correct Answer: C
Explanation

Explanation/Reference:
The MoSCoW Analysis approach allows requirements to filter into the four categories of must, should,
could, won't.
Answer: A is incorrect. This isn't the correct definition of MoSCow; the correct definition is must, should,
could, won't.
Answer: D is incorrect. This isn't the correct definition of MoSCow; the correct definition is must, should,
could, won't.
Answer: B is incorrect. This isn't the correct definition of MoSCow; the correct definition is must, should,
could, won't.

QUESTION 273
A business analyst is meeting with the customer of the project. The customer tells the business analyst
that she can only allow the budget of $575,000 for the project. This budget is best described as what type
of constraint?

A. Technical constraint
B. Verified constraint
C. Financial constraint
D. Business constraint

Correct Answer: D
Explanation

Explanation/Reference:
A business constraint describes the limitations on the available solution - including financial, schedule, and
resource limitations.
Answer: C is incorrect. Financial constraint is not a category of business analysis constraints and
assumptions.
Answer: A is incorrect. A technical constraint describes an architectural decision that may affect the
allowed solution, such as development language, hardware, or software.
Answer: B is incorrect. There's not a category of constraints called a verified constraint.

QUESTION 274
You are the business analyst for your organization and you're working with Adam on business analysis
processes. Adam allows the business analysis activities and resources to exist in support of the
organization. Of the following, what type of business analysis stakeholder is Adam?

A. Project manager

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B. Domain subject matter expert

C. Sponsor
D. Regulator

Correct Answer: C
Explanation

Explanation/Reference:
Adam is the sponsor. The sponsor allows the business analysis activities and resources to exist in support
of the organization.
Answer: B is incorrect. The domain subject matter expert is a person who is steeped in knowledge
regarding the project's purpose. Answer: A is incorrect. The project manager must ensure that the
business analysis approach is compatible with other project activities.
Answer: D is incorrect. The regulator approves any tailoring to the business analysis processes or
activities.

QUESTION 275
According to the book 'A Guide to the Business Analysis Body of Knowledge', effective business analysis
practices can do what to the amount of change to requirements in a stable business environment?

A. Reduce the amount of change, but not eliminate entirely.

B. Document the changes to requirements.
C. Control the frequency of the change.
D. Eliminate the change entirely.

Correct Answer: A
Explanation

Explanation/Reference:
Effective business analysis practices can reduce the amount of change in a project, but it cannot eliminate
the amount of changes entirely. Answer: D is incorrect. This isn't a valid statement as business analysis
practices cannot eliminate the need for change in requirements.
Answer: C is incorrect. While this may be true in some instances, it's not true for all areas of requirements
change.
Answer: B is incorrect. This isn't a valid statement to the question. All changes and requirements must be
documented.

QUESTION 276
You are the business analyst for your organization. Your current project is using a plan-driven approach for
the requirements, business analysis, and monitoring. Which one of the following statements best describes
the plan-driven approach to business analysis planning and monitoring?

A. Plan-driven approaches encourage changes that prevent errors and omissions.

B. Plan-driven approaches typically call for a significant amount of formality and detail.
C. Plan-driven approaches determine how priorities will be diagnosed for the project solution.
D. Plan-driven approaches typically have meetings daily to discuss the business analysis requirements
process.

Correct Answer: B
Explanation

Explanation/Reference:
The plan-driven approach has the most business analysis work at the beginning of the project or during the
start of a project phase. This approach has a high amount of formality and detail for all areas of the
business analysis duties, requirements gathering, and monitoring.
Answer: D is incorrect. This statement is not true about the plan-driven approach.
Answer: C is incorrect. This statement describes requirements prioritization.
Answer: A is incorrect. Plan-driven approaches typically discourage change and they work to refine the
requirements over time to prevent errors and omissions.

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QUESTION 277
Mark is the business analyst for his organization. He is working with the solution development team and he
believes that the team does not want to implement a certain portion of the requirements. The team is
expressing the difficulty of the requirements and how it will be extremely challenging to complete. When
Mark asks about a similar project that the team completed, they insist that this is a different type of
requirements though Mark believes that it is not. What is the solution development team appearing to do to
the requirements?

A. Get the requirements removed from the project scope.

B. Change the prioritization of the requirements based on overstated complexity of the project work.
C. Change the prioritization of the requirements based on the past project.
D. Have the business analyst report the difficulty of the project work to the project customer.

Correct Answer: B
Explanation

Explanation/Reference:
In this instance it appears that the solution development team is attempting to change the prioritization of
the requirements to their benefit by overestimating the complexity of the project work.

QUESTION 278
As a business analyst, you must identify activities in your business analysis approach. Which one of the
following is useful for identifying activities?

A. Project management input

B. BABOK
C. A list of deliverables
D. WBS

Correct Answer: C
Explanation

Explanation/Reference:
One of the best elements available for identifying project activities is a list of deliverables. By
understanding what the endeavor is to create, the business analyst can better understand what activities
are needed.
Answer: B is incorrect. BABOK, A Guide to the Business Analysis Body of Knowledge, isn't a valid
selection for this question.
Answer: A is incorrect. You won't use project management input, other than expert judgment in some
instances, to help identify activities.
Answer: D is incorrect. The work breakdown structure (WBS) isn't a valid input for identifying activities.

QUESTION 279
Beth is a business analyst for her organization and she's completing the tasks in the requirements
management and communication knowledge area. As a result of these tasks, she'll create several things
for her organization. Which one of the following, however, is not one of the outputs of the requirements
management and communication tasks?

A. Traced requirements
B. Requirement management plan
C. Requirement package
D. Approved requirements

Correct Answer: B
Explanation

Explanation/Reference:
The inputs to requirements management and communication are as follows:
Business Analysis (BA) communication plan
Requirement Management Plan

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Solution Scope
Requirements Structure
Organizational Process Assets
Stakeholder, List, Roles, and Responsibilities
Requirements
Answer: A, C, and D are incorrect. The outputs of requirements management and communication
knowledge area are as follows:
Approved Requirements
Communicated Requirements
Maintained & Reusable Requirements
Traced Requirements
Requirement Package

QUESTION 280
What tool is best described as a spreadsheet to use when there's a relatively low amount of requirements
that need to be traced?

A. Roles and responsibilities chart

B. Quantitative matrix
C. Coverage matrix
D. RACI Chart

Correct Answer: C
Explanation

Explanation/Reference:
Coverage matrix is a spreadsheet that's ideal to use when there's a relatively low amount of requirements
that need to be traced. This tool is typically used to trace high-level requirements. Answer: D is incorrect.
RACI Chart is a responsibility assignment matrix for resources and activities. It is not a tracing tool for
requirements. Answer: A is incorrect. The roles and responsibilities chart is ideal for tracking who does
what in regard to assignments, but not for tracing requirements.
Answer: B is incorrect. Quantitative matrix is used to quantify the probability and impact of risks, not to
trace requirements.

QUESTION 281
Which of the following defines all of the required work to satisfy the requirements of the project?

A. Project scope
B. Requirements envisioning
C. Requirements foundation
D. Product scope

Correct Answer: A
Explanation

Explanation/Reference:
The project scope defines all of the required work to satisfy the requirements of the project.
Answer: D is incorrect. The product scope defines all of the features and functions of the thing, solution, or
service the project or organization will create. Answer: B is incorrect. The initial high-level listing of
requirements in a change-driven approach is also known as requirements envisioning.
Answer: C is incorrect. Requirements foundation is not a valid term for business analysis.

QUESTION 282
You have been assigned as the Project Manager for a new project that involves the development of a new
interface for your existing time management system. You would like to plan the communications that need
to be made during the project lifecycle. Which of the following would be a critical tool/technique to help in
your communications planning?

A. RAM Chart
B. Affinity Diagram
C. Stakeholder Analysis

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D. Text-Oriented Chart

Correct Answer: C
Explanation

Explanation/Reference:
Stakeholder Analysis involves identification of the stakeholders and classifying them based on their
interest, influence, and involvement in the project. This enables the project manager to focus on the
relationships necessary to ensure the success of the project by planning the communications properly.
Answer: B is incorrect. Affinity Diagram is a method of group creativity technique to collect requirements
which allows large numbers of ideas to be sorted into groups for review and analysis. This is generally
used in Scope Management and is not applicable to this question.
Answer: A and D are incorrect. RAM and Text-Oriented charts are the various formats of documenting the
team member roles and responsibilities and are useful as tools in developing the Human Resource Plan.
These are not applicable to this question.

QUESTION 283
In order to plan the business analysis approach, the business analyst must understand the organizational
process needs and what other thing?

A. Operation of organizations and the objectives of business analysis

B. Consideration of risk and reward
C. Purpose of the proposed solution
D. Stakeholders' threats and perceived threats

Correct Answer: A
Explanation

Explanation/Reference:
The business analyst must understand how the organization operates and the objectives of business
analysis duties. Without a clear understanding of what the expected outcomes are to be of the business
analysis duties, the business analyst cannot adequately plan for the business analysis duties.
Answer: D is incorrect. It's important for the business analyst to identify and categorize stakeholders, but
this isn't the best answer for this question. Answer: C is incorrect. The purpose of the proposed solution is
valid only if the initiative is to solve a problem. Business analysis can also occur to detail an opportunity,
not just to create solutions to identified problems.
Answer: B is incorrect. This isn't the best answer for this question.

QUESTION 284
Complete this statement. are longer-term, ongoing, and qualitative statements of a
state or condition that the organization is seeking to establish and maintain.

A. Objectives
B. Goals
C. Requirements
D. Operations

Correct Answer: B
Explanation

Explanation/Reference:
One element of enterprise analysis is the definition of the goals and objectives of the organization. Goals
are longer-term, ongoing, and qualitative statements of a state or condition that the organization is seeking
to establish and maintain.
Answer: A is incorrect. Objectives describe the goals, performance indicators, and elements of an
endeavor or project.
Answer: C is incorrect. Requirements are the elements which a solution must describe.
Answer: D is incorrect. Operations are the ongoing activities that are core and fundamental to the
organization.

QUESTION 285

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Marcy is working with stakeholders to understand the stakeholders' needs as part of the business
requirements. The stakeholders are describing their needs for new computers for their designers. The
stakeholders have specifications, monitors, and software selected for the business requirements. What are
the stakeholders actually defining in this scenario?

A. Solutions
B. Perceived problems
C. Perceived needs
D. Longevity

Correct Answer: A
Explanation

Explanation/Reference:
In this scenario, the stakeholders are actually defining their selected solution and not the needs that should
lead to the best solution. When defining the requirements, it's best that stakeholders define the problem to
understand their needs, not a solution.
Answer: C is incorrect. The stakeholders' needs aren't discussed, but their solution is.
Answer: B is incorrect. This scenario isn't an example of problems or issues, but of the stakeholders'
defined solution.
Answer: D is incorrect. Longevity isn't a valid answer for this scenario.

QUESTION 286
Which one of the following statements best describes requirements prioritization?

A. It is only used with the plan-driven approach to business analysis.

B. It is only used with the change-driven approach to business analysis.
C. It determines how requirements will be prioritized based on the most important stakeholders to the
least important stakeholders.
D. It determines how requirements will be prioritized and how those priorities will be used to define the
solution scope.

Correct Answer: D
Explanation

Explanation/Reference:
Requirements prioritization is the ordering of requirements based on their priority in the project. By ranking
priorities, the business analysis team can find a solution that addresses the most important priorities first
and the lesser priorities second.
Answer: A is incorrect. Requirements prioritization can be used with both change driven and plan driven
business analysis approaches. Answer: B is incorrect. Requirements prioritization can be used with both
change driven and plan driven business analysis approaches.
Answer: C is incorrect. Requirements prioritization is not based solely on the importance of the project
stakeholders.

QUESTION 287
You are the business analyst for your organization. Management has asked that you create a method to
store the project requirements including those under development, under review, and the requirements
which have been approved. What is management asking you to create?

A. A change management system

B. A repository
C. A requirements register
D. A project scope statement

Correct Answer: B
Explanation

Explanation/Reference:
This is a description of a repository; a repository is a centralized location of all requirements and their

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status for the project or initiative.

Answer: D is incorrect. The project scope statement is a project management document that defines all the
project work.
Answer: A is incorrect. A change management system is a tool that defines how changes may be allowed
to enter the project or initiative.
Answer: C is incorrect. This is not a valid term for this description.

QUESTION 288
By which of the following is the performance of all requirements management and communication activities
governed?

A. Business analysis plans

B. Business analyst
C. Project manager
D. Project sponsor

Correct Answer: A
Explanation

Explanation/Reference:
Business analysis plans define how requirements and communication should take place. These plans and
directives should be based on the requirements of the organization for all business analysis activities.
Answer: B is incorrect. The business analyst carries out the rules and directives of business analysis
plans.
Answer: D is incorrect. The project sponsor doesn't govern the requirements management and
communication needs.
Answer: C is incorrect. The project manager doesn't govern any business analysis activities.

QUESTION 289
If you're a business analyst and using an event-based elicitation task, such as a requirements workshop,
what can be considered as essential to establish with the participants?

A. Cost management
B. Deadlines
C. Ground rules
D. Purpose of the workshop

Correct Answer: C
Explanation

Explanation/Reference:
Of all the choices presented, a ground rule is the best option. Ground rules create the framework and
boundary for the event.
Answer: D is incorrect. The purpose of the workshop is already evident, i.e., to elicit requirements.
Answer: B is incorrect. Deadlines are a major concern of the event, but may be part of the scope
requirements.
Answer: A is incorrect. Cost management isn't a valid answer for the requirements workshop.

QUESTION 290
Enterprise analysis creates just five outputs. Which one of the following is an output of the enterprise
analysis tasks?

A. Stakeholder concerns
B. Solution approach
C. Solution performance assessment
D. Assumptions and constraints

Correct Answer: B
Explanation

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Explanation/Reference:
The solution approach is one of the outputs of the enterprise analysis tasks. The other four outputs are the
business case, the business need, the required capabilities, and the solution scope.
Answer: A is incorrect. Stakeholder concerns are input to enterprise analysis.
Answer: D is incorrect. Assumptions and constraints are an input to enterprise analysis.
Answer: C is incorrect. Solution performance assessment is an input to enterprise analysis.

QUESTION 291
There are many stakeholders that need to be involved in the allocated requirements. One of the
stakeholders in the task will be responsible for verifying released and solution components. Which
stakeholder has this responsibility?

A. Project team
B. Project manager
C. Operational support
D. Tester

Correct Answer: D
Explanation

Explanation/Reference:
Tester is the stakeholder that will be responsible for verifying releases and solution components.
Answer: B is incorrect. The project manager is responsible for the work being done by the project team to
complete the solution.
Answer: A is incorrect. The project team is technically not a stakeholder in the requirements allocation
task.
Answer: C is incorrect. Operational support does not have the responsibility of verifying released
components.

QUESTION 292
A business analyst (BA) is assessing the completeness and coherence of the requirements. The BA has
considered a variety of viewpoints and has a collection of views. What has the BA constructed?

A. Requirements architecture
B. Requirements traceability matrix
C. Business knowledge model
D. Solution design

Correct Answer: A
Explanation

Explanation/Reference:
The specific requirements and designs for a solution from a chosen viewpoint are referred to as views. A
collection of views makes up the requirements architecture for a specific solution or initiative. It is the
business analyst's responsibility to align, coordinate, and structure requirements into meaningful views for
the various stakeholder groups to ensure each stakeholder group receives a meaningful view of the
requirements that are relevant to them.

QUESTION 293
A business analyst (BA) has completed an impact analysis of a proposed change, gained approval for the
change, and has updated the requirements. The project sponsor wants to be updated with an overview of
the results. How should the BA communicate the results?

A. Schedule a requirements workshop

B. Present the requirements at a high-level
C. Email the requirements package
D. Create use case scenarios

Correct Answer: C
Explanation

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QUESTION 294
A business analyst (BA) has determined that "Product Box", a collaboration game, will provide a fun way to
engage the stakeholders when working on prioritizing the list of features. What should the BA do?

A. Ensure buy-in from key stakeholders

B. Send out an agenda in advance
C. Research ideas for the new product
D. Consider meeting logistics

Correct Answer: B
Explanation

Explanation/Reference:
Formal elicitation activity, the business analyst should prepare and share an agenda with all the elicitation
participants well in advance of the session.

QUESTION 295
A facilities management company has an ambitious growth plan of doubling the revenue of their office
waste recycling service over the next 12 months. The business analyst (BA) plans to define the objectives
and align them with the enterprise's vision, mission and goals. What element of `SMART' goals would this
objective refer to?

A. Relevant
B. Measureable
C. Specialized
D. Achievable

Correct Answer: A
Explanation

Explanation/Reference:
There is a well-known test for assessing objectives in terms of how well they have been defined, called
SMART. The SMART test works as follows:
Specific: Is your objective specific; does it describe a specific outcome or result?
Measurable: Is the outcome or result measurable?
Achievable: Is this objective feasible or achievable?
Relevant: Is this objective aligned and relevant to the organization's vision and goals?
Time-bound: What is the timeframe for this objective to be achieved?

QUESTION 296
A project to implement shared registration procedures across multiple jurisdictions has stalled several
times. The new business analyst (BA) assigned to the project used a collaborative game to elicit
requirements. What effect was the BA attempting to achieve?

A. Minimal variance from planned effort

B. Close alignment with corporate values
C. Stimulate teamwork in a fun situation
D. High confidence in conclusions

Correct Answer: D
Explanation

QUESTION 297
A business analyst (BA) has been hired to validate a project's requirements. A series of meetings with
stakeholders have been scheduled to walk through each requirement as it relates to the desired future
state of the organization. The desired outcome of this exercise is to ensure that all requirements:

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A. link to user stories.

B. are articulated correctly.
C. are funded by the business sponsors.
D. support the delivery of needed value.

Correct Answer: D
Explanation

Explanation/Reference:
Ultimately defining the future state is about defining and expressing what you and your stakeholders are
expecting in terms of the future outcomes once the change has been implemented. It is important to
ensure that the future state is well defined and that it is achievable considering the resources that are
available. Another key aspect when defining the future state is to ensure a common vision amongst
stakeholders of what the expected desired outcome is.

QUESTION 298
A business analyst (BA) is modelling requirements to assist the stakeholders in visualizing the appearance
and capabilities of a planned solution. What technique is the BA using?

A. User stories
B. Root cause analysis
C. Prototyping
D. Data flow diagrams

Correct Answer: C
Explanation

Explanation/Reference:
Prototyping assist the stakeholders in visualizing the appearance and capabilities of a planned solution.
(BABOK v 3.0 ?IIBA ?guide)

QUESTION 299
A business analyst (BA) is verifying a set of requirements. One of the requirements is "After the customer
has received an email confirmation, the customer is likely to access the order status in the order history
which is available upon order submission." Which one of the following requirements quality characteristic is
breached?

A. Concise
B. Prioritized
C. Atomic
D. Understandable

Correct Answer: A
Explanation

Explanation/Reference:
Concise is a requirement is considered concise when it uses just enough information to describe itself. It
doesn't contain unnecessary explanations or content.

QUESTION 300
The project plan called for deliverables to be handed over at the end of the project. Although the client's
business team was satisfied, the client's technical team was extremely resistant to this approach. What
could the business analyst (BA) do to mitigate the technical team's resistance?

A. Escalate to project sponsor

B. Meet with technical team
C. Reassess the project objectives
D. Email the business team

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Correct Answer: C
Explanation

QUESTION 301
The business analysis (BA) team is evaluating a new commercial off-the-shelf (COTS) application that will
be implemented in the coming months. The company has over 20 legacy systems deployed. The Chief
Information Officer (CIO) is worried about the need for integration and that some key linkages are missing.
What is the BA team evaluating?

A. Technology and infrastructure

B. Industry standard architecture
C. Service oriented architecture
D. Business architecture

Correct Answer: D
Explanation

Explanation/Reference:
Business architecture
All the components of any future state must support one another and work toward the business goals and
objectives. The overall desired future state of the organization as a whole must be considered as part of
the definition of the desired future state of any individual initiative or solution.

QUESTION 302
A business analyst (BA) has identified the impacts and resolution for a proposed change. Based on the
Responsible, Accountable, Consulted, Informed (RACI) matrix, who must approve the change before it is
implemented?

A. Subject matter expert

B. Business sponsor
C. Project manager
D. System architect

Correct Answer: D
Explanation

Explanation/Reference:

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QUESTION 303
The business analyst (BA) has documented the requirements for a new system and is preparing the
requirements for approval. Which of the following helps ensure that requirements are fully understood and
traceable?

A. Requirements are extracted for review

B. Requirements are properly classified
C. Requirements are validated
D. Requirements meet regulatory standards

Correct Answer: B
Explanation

QUESTION 304
A business analyst (BA) is conducting a workshop with the purpose of analyzing a business process.
Stakeholders of different business units are in attendance. Each stakeholder is able to explain their unit's
contribution to the process, however, there is no end to end process owner who can provide a
consolidated view. Which technique should the BA use to compare the stakeholder's inputs against each
other in order to check for consistency and omissions?

A. Schedule a follow-up workshop to give more time for additional input

B. Create a use case scenario that describes the process step by step
C. Develop a process model with swimlanes to highlight the handoff points
D. Create a logical data model with the information elicited

Correct Answer: B
Explanation

QUESTION 305
A client wants to rehire a business analysis consulting firm for another project. The assigned business
analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots
of technical jargon that the client could not fully understand. Based on the feedback, the consulting
company should:

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A. recommend a new methodology which is the latest trend in the industry.

B. assign a different BA to the project.
C. discuss the feedback during the brainstorming sessions after project completion.
D. identify performance metrics before commencing work.

Correct Answer: C
Explanation

QUESTION 306
The Business Requirements Document (BRD) prepared by the business analyst (BA) was circulated to
stakeholders for approval. Some stakeholders objected to the Use Case diagrams and could not
understand them. Why would these be included in the document?

A. The models were included as a mistake because Use Case diagrams are technical.
B. The models are part of the technical documents and not part of BRD documents.
C. The models are used for analysis and refining requirements and design.
D. The models did not change the value compared to text based requirements

Correct Answer: C
Explanation

QUESTION 307
A one-location restaurant has been a huge success and the owner wants to expand into more markets.
The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without
introducing new variables. Working with the key members of the organization, the owner determines that
training and standard processes must be defined. The owner engages a business analyst (BA) to create
training materials and operating procedures based on the existing processes at the original restaurant.
During this documentation, the BA identifies some opportunities for improvement. How must the BA
proceed?

A. Schedule time with the owner to review any opportunities to improve existing processes and obtain
permission to include changes before documenting
B. Create documentation based on the observed processes because improvements are outside of the
scope of the project
C. Provide documentation of improved procedures based on the observed opportunities for then new
location
D. Perform benchmarking and market analysis to determine whether there are standard procedures in the
restaurant industry that support the opportunities identified

Correct Answer: C
Explanation

QUESTION 308
A business analyst (BA) worked with two stakeholders to finalize the access rights related requirements for
an internal software application. According to the first stakeholder "Comments, once entered in the
application, should be stored for 365 days and should not allow the users to delete". According to the
second stakeholder, "The users with super administrator privileges should be able to add/delete/modify
every page/section in the entire application." Which characteristic does this pair of requirements fail to
meet?

A. Concise
B. Consistent
C. Complete
D. Complex

Correct Answer: C

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Explanation

Explanation/Reference:
Complete: Enough to guide further work and at the appropriate level of detail for work to continue. The
level of completeness required differs based on perspective or methodology, as well as the point in the life
cycle where the requirement is being examined or represented.

QUESTION 309
During the analysis, synthesis, and refinement of elicitation results the business analyst (BA) has
discovered that some information is missing. Which course of action would resolve the situation?

A. Verify the requirements results

B. Conduct elicitation activities
C. Conduct traceability analysis
D. Validate the requirements

Correct Answer: C
Explanation

Explanation/Reference:
Requirements traceability identifies and documents the lineage of each requirement, including its
backward traceability, its forward traceability, and its relationship to other requirements. Traceability is
used to help ensure that the solution conforms to requirements and to assist in scope, change, risk, time,
cost, and communication management. It is also used to detect missing functionality or to identify if there is
implemented functionality that is not supported by any requirement.

QUESTION 310
A company wants to increase its market share in the industry and its Board has prioritized capabilities that
need to be implemented to achieve the goal. The business requirements for the top priority were signed off
and the solution design has been completed. Due to technical constraints, it is not feasible to implement all
the requirements at the same time. What must the business analyst (BA) do to deal with this situation?

A. Redefine the business requirements associated with each implementation

B. Recommend a reduction in the project scope
C. Allocate requirements to different releases
D. Ensure all requirements are traceable using a matrix

Correct Answer: D
Explanation

QUESTION 311
A business analyst (BA) is determining the current state as part of a new project. What is an internal
enterprise asset that the BA must include in the analysis?

A. Brand name
B. Organizational structure
C. Business need
D. Enterprise mission statement

Correct Answer: C
Explanation

Explanation/Reference:
The starting point for any change is an understanding of why the change is needed. Potential change is
triggered by problems or opportunities that cannot be addressed without altering the current state.
Business analysts work to help stakeholders enable change by exploring and articulating the business
needs that drive the desire to change. Without clearly understood business needs, it is impossible to
develop a coherent strategy, and the resulting change initiative is almost certain to be driven by a mix of
conflicting stakeholder demands.

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Change always occurs in a context of existing stakeholders, processes, technology, and policies which
constitute the current state of the enterprise. Business analysts examine the current state in the context of
the business need to understand what may influence proposed changes, and what will be affected by
them. The current state is explored in just enough detail to validate the need for a change and/or the
change strategy. Understanding the current state of the enterprise prior to the change is necessary to
identify what will need to change to achieve a desired future state and how the effect of the change will be
assessed.

QUESTION 312
A stakeholder would like to add requirements to an IT project which is in flight. The project manager wants
to revisit the traceability repository prior to committing to the addition of any new requests, because it is
used for which of the following activities?

A. Creating test plans and test cases

B. Approving requirement relationships
C. Developing documentation for technical support
D. Supporting change and scope management

Correct Answer: B
Explanation

QUESTION 313
A business analyst (BA) is in the process of eliciting requirements. It has been determined that not all
requirements can be implemented by the project deadline due to complexity. What must the BA do to
ensure maximum benefit for the stakeholders?

A. Ensure users are trained based on requirements

B. Apply quality control on requirements
C. Utilize requirements documentation template
D. Maintain requirements based on priority

Correct Answer: D
Explanation

QUESTION 314
A business analyst (BA) is working on a project that follows incremental and iterative approaches. The BA
and the stakeholders have shortlisted several user stories to be considered in the project scope. Which of
the following methods would enable them to arrive at a common understanding on delivering value in the
product and ranking the stories?

A. Story decomposition
B. State modelling
C. Value stream mapping
D. MoSCoW prioritization

Correct Answer: B
Explanation

Explanation/Reference:
A state model describes:
a set of possible states for an entity,
the sequence of states that the entity can be in,
how an entity changes from one state to another,
the events and conditions that cause the entity to change states, and
the actions that can or must be performed by the entity in each state as it moves through its life cycle.

While a process model can show all of the entities that are used in or affected by that process, a state
model shows a complementary view: what happens to one entity across all the processes that affect it or

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use it.

QUESTION 315
A business analyst (BA) was asked to send the requirement details to the project manager (PM), director,
vice president (VP), and Chief Information Officer (CIO). The BA shares the complete set of requirements
to the PM and director, while creating a summarized version for the VP and CIO. Which aspect of
requirement specification and modeling was the BA performing?

A. Perform stakeholder analysis

B. Organize requirements categories
C. Determine approval authority
D. Implement appropriate level of abstraction

Correct Answer: D
Explanation

Explanation/Reference:
Level of abstraction describes the breadth and depth of the information being provided. Representations of
information may range from highly conceptual or summarized to very detailed. In determining how much
detail each stakeholder may require as the initiative evolves, consideration is given to the needs of the
stakeholders, the complexity of what is being explained, and the importance of the change. Rather than
present the same information to all stakeholders, business analysts should present information with
appropriate breadth and level of detail based on each stakeholder's role. Business analysis information
regarding a topic of significant importance or high level of risk is frequently represented in greater detail.

QUESTION 316
A business analyst (BA) was asked by the vice president (VP) to evaluate the organization's claims
processing capability and recommend improvements. The VP agreed to the BA's recommended solution
approach and identified an external vendor to develop the modernized claims processing system. Before
contracting with the external vendor, the BA realized that the budget should be approved by the Chief
Financial Officer. What was missed by the BA when performing stakeholder analysis?

A. Attitude
B. Roles
C. Decision making authority
D. Level of influence

Correct Answer: D
Explanation

Explanation/Reference:
Level of Power or Influence
Understanding the nature of influence and the influence structures and channels within an organization
can prove invaluable when seeking to build relationships and trust. Understanding the influence and
attitude each stakeholder may have can help develop strategies for obtaining buy-in and collaboration.
Business analysts evaluate how much influence is needed to implement a change compared to the amount
of influence the key stakeholders can bring. If there is a mismatch between the influence required and the
amount of influence the stakeholder has or is perceived to have, business analysts develop risk plans,
responses and other strategies that might be needed to obtain the required level of support.

QUESTION 317
A business analyst (BA) needs to obtain agreement on and approval of requirements for a software
solution. In order for this task to proceed, what does the BA need to understand?

A. The verified requirements

B. The solution design
C. The business analysis approach
D. The stakeholder roles

Correct Answer: C

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Explanation

Explanation/Reference:

Reference:
Babok v3.0 ?IIBA guide

QUESTION 318
A business analyst (BA) is validating requirements and has found that the design cannot be validated to
support the requirements. Which of the following is creating this situation?

A. Incorrect assumptions.
B. Lack of requirements traceability.
C. Missing requirements.
D. Substandard solution design.

Correct Answer: B
Explanation

Explanation/Reference:
The purpose of requirements traceability is to trace where each requirement or design comes from or
originated from and what its life cycle is throughout the project. If it is known why a requirement exists, or
where it originated from, it will ensure that once the solution has been delivered, it does in actual fact solve
the original requirement. By knowing where a requirement came from, or what the need that should be
addressed is, the business analyst will know who to communicate to as well as be able to manage the risk,
scope, and any changes associated with that requirement.

QUESTION 319
A company is embarking on a software project in a heavily regulated domain. The client expects large
upfront planning and detailed documentation for the project. The recommended approach for the project
will be:

A. adaptive.

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B. predictive.
C. waterfall.
D. scrum.

Correct Answer: B
Explanation

Explanation/Reference:
The predictive approach to delivery is a more formal approach and hence can cause a rework of tasks and
activities already completed when a change is implemented as well as of the activities required to assess
the proposed change on the whole.

A lot of requirements elicitation and analysis done in the early phases of a project follow the predictive
approach. This means when a change is required during later phases of this type of project, there is often
a higher impact on the time, cost, and effort required. An adaptive approach will try and minimize the
impact of changes with iterative implementations from an early stage of the project. This approach
typically lends itself to a less formal and more adaptable approach to manage the impact of change that is
introduced during the life cycle of the project. Within the adaptive approach to delivery, the idea of an
evolutionary delivery may also reduce the need for a formal impact assessment to be performed when a
change is proposed to a requirement.

QUESTION 320
A business analyst (BA) is planning to elicit requirements. The BA understands the scope of the elicitation
and has selected interviewing as an appropriate technique. Which of the following is part of the logistics for
these interviews?

A. Relationships between elicited requirements

B. Performance metrics
C. Definition of the future state
D. Participants and their roles

Correct Answer: D
Explanation

Explanation/Reference:
A key step in preparing for elicitation is to ensure that the logistics of the session or series of sessions are
well planned for by considering the following key aspects:
The goals of the session.
Who are the participants and what are their roles?
Scheduled resources including people, rooms, and tools such as flip charts.
Locations and communication channels.
Techniques that will be used.
Languages used by the stakeholders specifically being prepared to understand subject matter terminology
and key abbreviations.

QUESTION 321
A business analyst (BA) has discovered an old checklist prepared for another initiative, which includes the
following characteristics: Complete, Feasible, Unambiguous, Testable. What is the purpose of this
checklist?

A. To verify requirements
B. To measure solution performance
C. To validate requirements
D. To compare solution options

Correct Answer: B
Explanation

QUESTION 322
A business analyst (BA) needs approval for the requirements which were elicited, collated, and verified by

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a peer. The BA needs to understand the approval process and appropriate stakeholders who have the
authority to approve the requirements. Which of the following artifacts contains this information?

A. Information management approach

B. Stakeholder engagement approach
C. Governance approach
D. Business analysis approach

Correct Answer: B
Explanation

Explanation/Reference:
Stakeholder Engagement Approach: understanding the stakeholders and their concerns and interests may
influence decisions made when determining the business analysis approach.

QUESTION 323
A business analyst (BA) is planning the requirements attributes. The BA received a long list of
requirements that must be implemented in different phases. Which requirements attribute can the BA
include to allocate the requirements to the proper phase?

A. Status
B. Author
C. Priority
D. Source

Correct Answer: C
Explanation

Explanation/Reference:
Priority: indicates relative importance of requirements. Priority can refer to the relative value of a
requirement or to the sequence in which it will be implemented.

QUESTION 324
A business analyst (BA) is compiling information about different approaches that will meet solution
requirements in order to make a recommendation for solution design. To evaluate whether externally
available solutions meet the requirements, which of the following will the BA create and distribute?

A. Statement of Work (SOW)

B. Rough Order of Magnitude (ROM)
C. Request for Information (RFI)
D. Work Breakdown Structure (WBS)

Correct Answer: C
Explanation

Explanation/Reference:
Request for information (RFI): A formal elicitation method intended to collect information regarding a
vendor's capabilities or any other information relevant to a potential upcoming procurement.

QUESTION 325
A business analyst (BA) is working on a complex project involving many stakeholders for which the
business case has been previously completed and signed off. After an organizational restructure, new
stakeholders have been assigned to the project working group, but do not see the value in the project
outcomes and refuse to collaborate. What is a guideline or tool the BA can use to focus stakeholders on a
common goal?

A. A business requirements document

B. An alternate stakeholder plan
C. A stakeholder matrix

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D. A future state description

Correct Answer: D
Explanation

Explanation/Reference:

QUESTION 326
A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach.
What is an advantage of using this technique?

A. Experiencing the performance of the task in a hands-on approach

B. Obtaining the opinions of the performers without management interfering
C. Gaining clarity in the process by asking questions of the performer as it is being performed
D. Identifying instances of informally performed tasks as well as any workarounds

Correct Answer: B
Explanation

Explanation/Reference:
Passive/Unnoticeable: during the activity the observer does not interrupt the work. Any concerns are raised
once the observation is over. This allows observation of a natural flow of events without intervention by the
observer, as well as measurement of the time and quality of work. A variation of this method is video
recording the activity and then reviewing it with the person being observed so they may provide further
clarification.

QUESTION 327
A passport agency has recently deployed an online system where customers can apply for, amend, and
renew passports. The expected volumes have not been realized and as a result, the agency has not
achieved the projected savings. A business analyst (BA) has been asked to investigate the potential
causes of this shortfall by understanding the trends, patterns. and volumes at a detailed level. What
method of requirements elicitation should the BA start with?

A. Data Mining
B. Mind Mapping
C. Business Rules Analysis
D. Interviews

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Correct Answer: A
Explanation

Explanation/Reference:
Data mining in the context of business analysis is used to collect data regarding performance, trends,
common issues, and variances from expected performance levels and understand patterns and meaning
in that data.

QUESTION 328
The business analyst (BA) is analyzing the formal relationships between people working in the enterprise.
Which technique will the BA use to perform this task?

A. Organizational modelling
B. Stakeholder modelling
C. Focus groups
D. Functional decomposition

Correct Answer: A
Explanation

Explanation/Reference:
An organizational model is a visual representation of the organizational unit which defines:
the boundaries of the group (who is in the group),
the formal relationships between members (who reports to whom),
the functional role for each person, and
the interfaces (interaction and dependencies) between the unit and other units or stakeholders

QUESTION 329
A business analyst (BA) has elicited requirements for a new system. A subset of these requirements refers
to judging the performance of the system, such as efficiency, capacity, security, and scalability. What
technique is used to examine and group these requirements?

A. Functional decomposition
B. Scope model
C. Trace requirements
D. Non-functional requirements analysis

Correct Answer: D
Explanation

Explanation/Reference:
The most common non-functional requirements categories include availability, compatibility, functionality,
maintainability, performance efficiency, portability, reliability, scalability, security, usability, certification,
compliance, localization, service- level agreements, and extensibility.

QUESTION 330
A business analyst (BA) is measuring solution performance of a new system. What should the BA consider
to avoid skewed results and an inaccurate conclusion?

A. Frequency
B. Volume
C. Currency
D. Timing

Correct Answer: D
Explanation

Explanation/Reference:
When analyzing performance data, business analysts consider the time period when the data was
collected to guard against anomalies and skewed trends. A large enough sample size over a sufficient time

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period will provide an accurate depiction of solution performance on which to make decisions and guard
against false signals brought about by incomplete data. Any pronounced and repeated trends, such as a
noticeable increase in errors at certain times or a change in process speed when volume is increased, are
noted.

QUESTION 331
A business analyst (BA) needs to make sure that the business analysis information is securely stored and
accessible to stakeholders. Which element helps in achieving that goal?

A. Requirements attributes
B. Organization of information
C. Traceability approach
D. Level of abstraction

Correct Answer: B
Explanation

Explanation/Reference:
The organization of business analysis information
Now that we had a look at some of the different types of business analysis information that exist, it would
be easy to agree that the organization of all these types of business analysis information is important. The
earlier in the project you are able to start planning how you want to organize the information the better,
simply because this means you will limit the chances of misplacing information, everyone on the team will
know where to find information, and you will avoid unnecessary duplication of information.

QUESTION 332
Due to a change in regulation, a solution being implemented has a new compliance requirement that must
be evaluated. The requirements change strategy focuses on total cost of change as the primary driver for
decisions. The business analyst (BA) compiled the following impact assessment of the proposed change
based on the new compliance requirement.

What recommendation should the BA make to the stakeholders based on the above information?

A. Approve the requirement

B. Request additional information
C. Defer the requirement
D. Reject the requirement

Correct Answer: B
Explanation

QUESTION 333
A lead business analyst (BA) analyzed the performance of all BA's within the organization. How should the
BA approach communicating the results to stakeholders?

A. Compare a solution used at another company

B. Identify the performance objectives
C. Select performance measures
D. Determine the reporting requirements

Correct Answer: C

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Explanation

QUESTION 334
A company wants to increase transaction service offerings using its on-line channels. The existing
application already has some of the required functionality. A new project has been initiated to implement
the additional capabilities but the company management is unsure of the complexity of the project. What
exercise must be carried out to determine the changes needed in the new application?

A. Perform gap analysis of current and future states

B. Identify internal solution component dependencies
C. Evaluate competitor applications
D. Assess organizational culture

Correct Answer: A
Explanation

Explanation/Reference:
Gap analysis: A comparison of the current state and desired future state of an enterprise in order to identify
differences that need to be addressed.

QUESTION 335
Stakeholders need a financial report that can be published and distributed to multiple end users. They
would also like the report to be developed within a specific time frame and within cost. What must the
business analyst (BA) do to achieve this goal?

A. Review the project budget

B. Revise business requirements
C. Define solution approaches
D. Update the project schedule

Correct Answer: A
Explanation

QUESTION 336
A global organization is implementing a new Knowledge Management System and communication to the
different regions has been informal. The approach is to convert the few remaining regions iteratively. The
team has experienced variances at this point but feels confident in these final conversions. How should the
business analyst (BA) communicate the information?

A. Repository
B. Document management
C. Email
D. Individual collaboration

Correct Answer: A
Explanation

QUESTION 337
The business analyst (BA) has traced the requirements for the interaction between a customer and the
new online ordering system. Besides enabling the BA to ensure quality of the requirements to
stakeholders, tracing the requirements will also enable the BA to:

A. show all of the decision points in the business process.

B. illustrate the relationships between relevant requirements.
C. capture all users that will be impacted by the project.
D. detail the inner workings of the system being changed.

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Correct Answer: B
Explanation

QUESTION 338
A banking giant recently found a major security loophole in their online banking platform that could expose
customer information. Security experts and the business analyst (BA) develop a low cost, low effort
emergency fix to address this issue. What factor should the BA use to convince the bank to move forward
with the emergency fix?

A. Cost
B. Schedule
C. Impact
D. Urgency

Correct Answer: D
Explanation

Explanation/Reference:
The urgency of the repair is generally based on the level of disruption caused. In some cases the scope of
the repair effort is very large, so the repair is managed as a project.

QUESTION 339
An organization's Business Analysis Center of Excellence (BACoE) has deployed several business
analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of the
project, the BACoE seeks to determine the effectiveness of the business analysis work. Which of the
following techniques could be used to elicit feedback from all affected stakeholders?

A. Brainstorming
B. Business cases
C. Surveys
D. Root cause analysis

Correct Answer: C
Explanation

Explanation/Reference:
Survey or questionnaire presents a set of questions to stakeholders and subject matter experts (SMEs),
whose responses are then collected and analyzed in order to formulate knowledge about the subject
matter of interest. The questions can be submitted in written form or can be administered in person, over
the telephone, or using technology that can record responses.

QUESTION 340
A project's business requirements require that the new solution reduce the labor costs currently attributed
to performing end of month accounting procedures. Currently the company routinely must pay overtime to
meet the deadline. The business analyst (BA) has been documenting the process and wants to ensure that
the approach to the process design is feasible for the staff who perform the end of month procedures.
Which of the following stakeholders will provide this verification?

A. Implementation subject matter expert

B. Domain subject matter expert
C. Operational support
D. Project sponsor

Correct Answer: C
Explanation

QUESTION 341

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A business analyst (BA) is working on a set of tasks to establish a governance process for the project. The
BA intends to identify who has authority and responsibility to propose changes, who should be involved in
the change discussions, and how changes will be documented and communicated. Which of the following
are the inputs that would help the BA complete the task?

A. Business analysis approach and stakeholder engagement approach

B. Governance approach and stakeholder engagement approach
C. Governance approach and business analysis approach
D. Stakeholder engagement approach and information management approach

Correct Answer: A
Explanation

Explanation/Reference:
Reference:
BABOK v.3.0 ?IIBA ?A Guide to the Business Analysis Body of Knowledge ?International Institute of
Business Analysis (2015) (Page 47)

QUESTION 342
A business analyst (BA) is verifying requirements for a software solution. The BA needs to confirm that
items determined to be important are included in the final requirements deliverable. Which of the following
will help the BA complete this task?

A. Checklists
B. Requirements matrix
C. Evaluation criteria
D. Prioritization

Correct Answer: A
Explanation

Explanation/Reference:
Checklists are used for quality control when verifying requirements and designs. Checklists may include a
standard set of quality elements that business analysts use to verify the requirements, or they may be
specifically developed to capture issues of concern. The purpose of a checklist is to ensure that items
determined to be important are included in the final requirements deliverables, or that steps required for
the verification process are followed.

QUESTION 343
An organization is engaged in an effort to streamline the online customer experience. The business analyst
(BA) prepares a business analysis information package to discuss the changes the customer will
experience. Which one of the following tools will assist the BA in this discussion?

A. Context Diagram
B. Data Dictionary
C. Visual Prototype
D. Business Rules

Correct Answer: A
Explanation

Explanation/Reference:
A context diagram is a data flow diagram that shows an entire system and how it exchanges information
with external entities. It is like the big-picture view and is often used to describe the high-level context of
net input flow and output flows of a system.

QUESTION 344
A business analyst (BA) creates several use case scenarios to specify the requirements for a system.
When the beta version of the system is released, there are problems because several important pieces of
information are missing. What should the BA have done to avoid this situation?

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A. Performed decision analysis

B. Identified assumptions
C. Prepared activity diagrams
D. Analyzed completeness

Correct Answer: C
Explanation

QUESTION 345
The business analyst (BA) assigned to support a legacy system has developed a customer survey to
assess its usability. Before distributing the survey, what should the BA do?

A. Validate the survey with the project sponsor

B. Observe customer interaction with the system
C. Review the risk register with the project sponsor
D. Update the project plan to include the survey

Correct Answer: A
Explanation

QUESTION 346
A new regulation is introduced that the project must comply with to remain competitive and industry
compliant. Management wants to understand the effect of this new requirement on the project. What will
the business analyst (BA) use to evaluate the change?

A. Process Modelling
B. Domain Knowledge
C. Traceability
D. Impact Analysis

Correct Answer: D
Explanation

Explanation/Reference:
Impact analysis: An assessment of the effects a proposed change will have on a stakeholder or
stakeholder group, project, or system.

QUESTION 347
There are competing needs from the different business areas that will use a new system. The business
analyst (BA) sets up a weekly meeting with a structured agenda to review the total effort, cost, business
impact and risk of each requirement with the business leads to determine what is included in each release
of the solution. What approach has the BA defined?

A. Prioritization approach
B. Communication approach
C. Collaboration approach
D. Traceability approach

Correct Answer: D
Explanation

QUESTION 348
A large online retailer is introducing new technology to upgrade its aging ordering process. The business
analyst (BA) has drawn a stakeholder matrix showing information on how to engage with the stakeholders
throughout the project.

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Using the stakeholder matrix as a guide, how should the BA engage the suppliers?

A. Meet with the suppliers to discuss their needs

B. Ensure the suppliers are kept informed by showing interest in their needs
C. Communicate changes to the suppliers by general communication
D. Focus efforts to engage with the suppliers regularly

Correct Answer: A
Explanation

Explanation/Reference:
Reference:
BABOK v.3.0 ?IIBA ?A Guide to the Business Analysis Body of Knowledge ?International Institute of
Business Analysis (2015) (Page 355)

QUESTION 349
A business analyst (BA) is creating a business process model (BPM) showing how the organization will
handle errors reported on its website. The BA held a workshop with stakeholders about how the process
might work. The BA was also given an instruction manual about a similar error-handling situation, but was
advised that some minor aspects are not applicable to the new process. How can the BA use the manual?

A. Ignore the manual's information when creating the BPM since it is about a different situation
B. Identify the discrepancies in process between the manual and the workshop results and resolve these
with stakeholders
C. Create a new version of the manual based on the original
D. Rely on the manual to create the BPM and ignore the interview results because no single stakeholder
has the whole picture of the process

Correct Answer: B
Explanation

QUESTION 350
The business analyst (BA) is assigned a small project, requiring minor enhancements to an existing
system. The BA will meet with the business sponsor and developer next week to gather information about
the change. What should the BA review before the meeting?

A. Minutes from the last steering committee meeting

B. Organizational structure of the impacted department
C. Functional design specification of the existing system
D. Current list of funded initiatives for the current year

Correct Answer: A
Explanation

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QUESTION 351
During planning, elicitation, and sign off of requirements, the stakeholders felt that their opinions were not
heard and information was not frequently shared. What major competency was lacking in this process?

A. Collaboration
B. Trustworthiness
C. Information
D. Communication

Correct Answer: D
Explanation

QUESTION 352
A business analyst (BA) must model information characteristics across multiple information systems for a
project. What type of model captures this information?

A. Interface analysis
B. Business capability analysis
C. Decision analysis
D. Force field analysis

Correct Answer: C
Explanation

QUESTION 353
A business analyst (BA) is defining a stakeholder approval approach for the requirement deliverables. The
project involves implementing new government regulatory requirements with significant risk to the
organization in case of non- compliance. According to the BABOK ?GUIDE, what will the BA need to do?

A. Ensure high level user stories are completed and accepted

B. Use an informal approval process to speed up delivery
C. Use a rigorous approval process of detailed specifications
D. Ensure the document is completed and signed off

Correct Answer: D
Explanation

Explanation/Reference:
Reference:
BABOK v.3.0 ?IIBA ?A Guide to the Business Analysis Body of Knowledge ?International Institute of
Business Analysis (2015) (Page 37)

QUESTION 354
The business analyst (BA) has scheduled an informal review of audit requirements with the compliance
officer. The BA wants to demonstrate that the requirements collectively support one another so begins with
reviewing the:

A. template architectures.
B. business rules document.
C. functional specification.
D. work breakdown structure.

Correct Answer: A
Explanation

Explanation/Reference:

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According to the BABOK?v3 guide, the purpose of defining the requirements architecture is as follows:
"to ensure that the requirements collectively support one another to fully achieve the objectives..."

There are five elements to consider when you define the requirements architecture:

The requirements architecture viewpoints and views.

The template architectures.
The completeness.
Relating and verifying the requirements relationships.
The business analysis information architecture

QUESTION 355
A business analyst (BA) is working on a project involving the purchase of a commercial off-the-shelf
(COTS) product. All internal risks have been identified and assessed. What is the BA's next course of
action?

A. Review the business objectives

B. Consult the business case
C. Assess external risks
D. Perform an environmental scan

Correct Answer: A
Explanation

QUESTION 356
A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader
who predicted that many of the regulations currently imposed by the government will change very soon.
The BA carefully documented all these inputs from the thought leader because it will impact many of the
strategic initiatives of the insurance company. What specific element of requirement validation is being
executed by the BA?

A. Identify constraints
B. Define measurable evaluation criteria
C. Identify assumptions
D. Evaluate alignment with solution scope

Correct Answer: D
Explanation

QUESTION 357
A new payments system was recently implemented to replace an old legacy system. The system users
have lodged a complaint that the new system is slower than the old system but system performance
statistics show more efficiency. How does the business analyst (BA) demonstrate to users how the new
system is performing?

A. Collect system metrics and communicate results in an understandable format

B. Identify the dependencies of the system with other applications
C. Analyze the feasibility of including additional hardware resources to the system
D. Evaluate the payments process to identify areas of improvement in the system

Correct Answer: A
Explanation

QUESTION 358
A team of business analysts (BAs) identified policies that dictate how the organization grants paid time off
for its employees and the associated business rules. What is this team of BAs trying to do?

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A. Analyze the benefits information

B. Analyze the current state of the enterprise
C. Identify hidden business rules
D. Explore human resources documentation

Correct Answer: B
Explanation

Explanation/Reference:
Change always occurs in a context of existing stakeholders, processes, technology, and policies which
constitute the current state of the enterprise. Business analysts examine the current state in the context of
the business need to understand what may influence proposed changes, and what will be affected by
them. The current state is explored in just enough detail to validate the need for a change and/or the
change strategy. Understanding the current state of the enterprise prior to the change is necessary to
identify what will need to change to achieve a desired future state and how the effect of the change will be
assessed.

QUESTION 359
A project aiming at improving an organization's Net Promoter Score is nearing completion. The business
analyst (BA) and stakeholders are evaluating ways to measure the performance of the solution. Which
technique may be employed?

A. Vendor assessment
B. Market analysis
C. Focus groups
D. Business case

Correct Answer: B
Explanation

Explanation/Reference:
Benchmark studies are conducted to compare organizational practices against the best-in-class practices.
Best practices may be found in competitor enterprises, in government, or from industry associations. The
objective of benchmarking is to evaluate enterprise performance and ensure that the enterprise is
operating efficiently. Benchmarking may also be performed against standards for compliance purposes.
The results from the benchmark study may initiate change within an organization. Market analysis involves
researching customers in order to determine the products and services that they need or want, the factors
that influence their decisions to purchase, and the competitors that exist in the market. The objective of
market analysis is to acquire this information in order to support the various decision-making processes
within an organization. Market analysis can also help determine when to exit a market. It may be used to
determine if partnering, merging, or divesting are viable alternatives for an enterprise.

QUESTION 360
A business analyst (BA) is structuring requirements to ensure they are cohesive and tell the full story.
Which of the following requirements is consistent with a stakeholder's need: "As a Product Manager, I want
to review my general insurance sales performance so I track my sales performance against my annual
target"?

A. "Provide weekly new bank account sales reports on a shared drive."

B. "Increase customer retention across the life insurance division"
C. "Segment insurance sales data between life and general"
D. "Migrate the insurance web portal to a cloud platform."

Correct Answer: B
Explanation

QUESTION 361
The business analyst (BA) has prepared a requirements package and it is now ready to present to the
stakeholders. What is the purpose of presenting the package?

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A. To document the project's completion

B. To define the analysis approach
C. To verity the project's progress
D. To ensure a shared understanding of the information

Correct Answer: D
Explanation

Explanation/Reference:
It is important for the business analyst to have a strong understanding of the detail required within a
requirements package to support technical solutions, as well as an understanding of what is technically
feasible within the constraints of an organization's technical architecture. These skills will enable a
business analyst to work with all stakeholders to design a business solution framework which will also
allow the technical team the flexibility to design a technical solution.

QUESTION 362
Before beginning requirements elicitation, a business analyst (BA) has planned the necessary activities,
identified needed stakeholders, and documented this in the Business Analysis Plan. Which approach will
help the BA ensure that stakeholders are available when required?

A. Talk to the stakeholders' managers to ensure the resources will be available

B. Send meeting invitations well in advance so stakeholders can plan in time
C. Conduct a review of the plan with the stakeholders and adjust according to the feedback received
D. Request an introduction letter from the business sponsor highlighting the importance of the initiative

Correct Answer: B
Explanation

QUESTION 363
The business analyst (BA) recommended a new application be rolled out in phases. After reviewing
alternatives, the project sponsor agreed. What does the BA expect to achieve by this approach?

A. Increase stakeholder engagement

B. Maximize allocation
C. Maximize benefits
D. Increase process validation

Correct Answer: A
Explanation

QUESTION 364
A senior business analyst (BA) is tasked with verifying a set of requirements written by a junior BA for a
system. During this exercise, the junior BA will ensure that the requirements exhibit atomic characteristics.
The senior BA will be verifying that the requirements:

A. can be understood independently of other requirements.

B. are written using terminology common for the audience.
C. contain no extraneous and unnecessary content.
D. are aligned with the identified need of the stakeholders.

Correct Answer: A
Explanation

Explanation/Reference:
Atomic: self-contained and capable of being understood independently of other requirements or designs.

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QUESTION 365
A business analyst (BA) is reviewing the elicitation results of several workshops in order to decide which
technique to use to model the requirements. The elicitation identified user roles needed in a future solution,
the functionality needed by each of these roles, and how the desired interaction with the solution should
look. Which technique allows the BA to model this type of information?

A. Process models
B. Roles and permission matrix
C. Use cases and scenarios
D. Sequence diagrams

Correct Answer: A
Explanation

QUESTION 366
Verification of requirements on the projects have highlighted an issue regarding misunderstanding of
design models among key stakeholders. A major reason cited for the misunderstanding was the technical
jargon and models used in the documentation. What must the business analyst (BA) do to improve the
understanding?

A. Ensure completeness within the models used

B. Verify that elements within the models are used consistently
C. Represent design models using common terminology
D. Check for compliance with organization standards

Correct Answer: C
Explanation

Explanation/Reference:
The BACCM can be used to:
describe the profession and domain of business analysis,
communicate about business analysis with a common terminology,
evaluate the relationships of key concepts in business analysis,
perform better business analysis by holistically evaluating the relationships among these six concepts, and
evaluate the impact of these concepts and relationships at any point during a work effort in order to
establish both a foundation and a path forward.

QUESTION 367
A business analyst (BA) is planning the traceability approach for a project. Why should the BA conduct this
planning activity?

A. To verify that project information is represented at a high level of abstraction

B. To document the relationship between the different phases of the project for different stakeholders
C. To ensure the approach provides enough detail to add value without excessive overhead
D. To associate information with individual or related groups of requirements

Correct Answer: D
Explanation

Explanation/Reference:
The traceability approach is based on:
the complexity of the domain,
the number of views of requirements that will be produced,
any requirement-related risks, organizational standards, applicable regulatory requirements, and
an understanding of the costs and benefits involved with tracing.
Business analysts plan to ensure the approach is at a level of detail to add value without excessive
overhead.

QUESTION 368

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A business analyst (BA) begins to suspect that the ongoing elicitation activities with stakeholders are not
delivering the quality of business analysis information required due to a lack of stakeholder participation.
What type of technique can the BA adopt to resolve this type of issue?

A. Stakeholder Engagement
B. Roles and Permissions Matrix
C. Requirements Validation
D. Risk Analysis and Management

Correct Answer: A
Explanation

Explanation/Reference:
Stakeholder Engagement Approach: provides collaboration and communication approaches that might be
effective during elicitation.

QUESTION 369
A business analyst (BA) has documented the components of an information technology (IT) library, in
preparation for establishing a consolidated catalogue of IT services. When interviewed, several of the IT
managers indicated they already have a catalogue, and have no additional information to provide. What
activity is necessary to support the project?

A. Analyze existing catalogues

B. Confirm the project objectives
C. Expand the interview list
D. Conduct a focus group

Correct Answer: D
Explanation

Explanation/Reference:
The purpose of focus groups is "to elicit ideas and opinions about a specific product, service, or
opportunity in an interactive group environment. The participants, guided by a moderator, share their
impressions, preferences, and needs."

QUESTION 370
The business analyst (BA) has completed the verification of a set of requirements, but a change in scope
has materialized. Which technique should the BA use to obtain consensus and reach agreement among
the stakeholders?

A. Financial analysis
B. Business rules analysis
C. Decision analysis
D. Risk analysis and management

Correct Answer: B
Explanation

Explanation/Reference:
Business rules analysis is used to identify, express, validate, refine, and organize the rules that shape day-
to-day business behavior and guide operational business decision making.

QUESTION 371
A business analyst (BA) is working on a project to provide a temporary solution that will last for two
months. The BA is feeling overwhelmed with the work needed to create the huge number of links to
provide full traceability from solution requirements to design for this solution. How can the BA justify
omitting all possible links?

A. Such traceability is at a lower level of abstraction for this project

B. The value each link is delivering in this situation is not high

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C. Traceability is a low priority as the BA has other work to complete

D. It is impossible for anyone to confirm if such links are correct

Correct Answer: A
Explanation

QUESTION 372
A business analyst (BA) has completed documenting requirements and to save time, recommends sharing
the requirements document with the development team to fast-track development immediately. What issue
may arise by doing so?

A. Stakeholders may refuse the solution.

B. Requirements metrics may not be measurable.
C. The BA may significantly impact other aspects of the project timeline.
D. The business need may change.

Correct Answer: B
Explanation

QUESTION 373
A business analyst (BA) is currently verifying the accuracy and consistency of information obtained from
the stakeholders. The BA needs to identify additional information. What should the BA do next?

A. Perform data modelling

B. Conduct elicitation activities
C. Meet with the sponsor
D. Consult with the project manager

Correct Answer: B
Explanation

Explanation/Reference:
The purpose of Confirm Elicitation Results is to check the information gathered during an elicitation
session for accuracy and consistency with other information.

QUESTION 374
During a project to replace an existing system, requirements for new functionality were elicited. Upon
further investigation, additional types of requirements related to other features and characteristics were
also identified. What can facilitate effectively understanding the different types of requirements?

A. Fishbone diagram
B. Classification schema
C. Process modelling
D. Scope modelling

Correct Answer: B
Explanation

Explanation/Reference:
Requirements Classification Schema: identifies levels or types of requirements that assist the business
analyst and other stakeholders in categorizing requirements.

QUESTION 375
One of the tasks that the business analyst (BA) needs to complete is to maintain the requirements. As
much as the BA values and sees the benefits of maintaining the requirements, the project manager (PM)
does not see the same. In order to help the PM understand the value of this task, which following benefit of
maintaining the requirements should the BA communicate to the PM?

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A. They identify the financial projections of the project.

B. They define the project schedule and future tasks.
C. They describe how to setup the traceability tools.
D. They can easily be traced and reused for future.

Correct Answer: B
Explanation

QUESTION 376
A business analyst (BA) is preparing the elicitation activity plan for a project. How will understanding the
elicitation scope assist the BA with the elicitation activity?

A. By ensuring the requirements are validated in time

B. By demonstrating how to record elicitation results
C. By outlining the level of stakeholder collaboration
D. By determining when elicitation is complete

Correct Answer: A
Explanation

QUESTION 377
A business analyst (BA) creates the following diagram as part of current state analysis activities.

What does a diagram of this type help users to understand?

A. Decision-making
B. Regulatory compliance
C. Business capability
D. Process improvement

Correct Answer: B
Explanation

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QUESTION 378
A business analyst (BA) is tasked with designing a method of ensuring that the requirements captured
during the elicitation sessions satisfy the needs and expectations of the customer experience, within an
initiative. The BA identifies a way that the stakeholder requirements can be structured to ensure realization
of the desired customer experience. Which viewpoint describes the approach taken by the BA to structure
the requirements?

A. User interactions
B. Business model
C. Audit and security
D. Business process model

Correct Answer: C
Explanation

QUESTION 379
A business analyst (BA) is eliciting requirements for a pharmaceutical distribution company with an
expansion plan across many states, each with their own tools and methods. To make the requirements as
re-usable as possible, what should the BA do?

A. Make specific references to applications or departments

B. Provide details for the requirements
C. Describe the requirements at a high level of abstraction
D. Limit the relationships between requirements

Correct Answer: A
Explanation

QUESTION 380
A business analyst (BA) has just started a large project and is collaborating with stakeholders to define
requirements. Another BA is joining soon to help with this initiative. What action should the BA take to
ensure that the new BA understands the project?

A. Delay elicitation activities until the new BA joins

B. Run elicitation sessions in parallel to speed up the process
C. Ask the new BA to define the stakeholder engagement approach
D. Document outcomes of discussions with stakeholders

Correct Answer: C
Explanation

QUESTION 381
Performance measures have been collected and analyzed by a business analyst (BA) to evaluate a
solution that was launched a few years ago; however, the performance measures do not indicate whether
or not the solution is contributing to the desired value. What is the recommended next step?

A. Replace the solution as soon as possible

B. Identify and collect more measurements
C. Increase the efficiency of the solution
D. Reduce the business' expectations of value

Correct Answer: C
Explanation

QUESTION 382

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A business analyst (BA) is assessing risks on a project addressing the implementation of a new web
portal. Which of the following would the BA classify as a project risk?

A. Customer service ratings will increase with the new system

B. Current infrastructure may not support increased performance
C. Expenditures are currently below budgeted estimates
D. Support calls will increase if the change is not performed

Correct Answer: B
Explanation

QUESTION 383
A business analyst (BA) identifies a design option that enhances the performance of the business by
automating repetitive tasks that require multiple staff touchpoints to complete a single task. Which type of
improvement opportunity is identified by the BA?

A. Identify additional capabilities

B. Increase efficiencies
C. Reduce costs
D. Improve access to information

Correct Answer: B
Explanation

QUESTION 384
A survey on a new system was conducted after the chief executive officer (CEO), who is also the project
sponsor, expressed concerns about the uptake of the new system. The CEO is neither sure that the
concerns are valid nor whether the survey was conclusive about the success of the project. The business
analyst (BA) has been tasked to address the concerns expressed by the CEO and evaluate the results of
the survey. What must the BA do to determine that the system is performing as intended and address the
concerns of the CEO?

A. Evaluate the new system against competitor applications

B. Confirm the satisfaction of business requirements
C. Conduct another survey to validate the original results
D. Validate performance measures and alignment with KPIs

Correct Answer: D
Explanation

QUESTION 385
Several user groups are impacted by a proposed change to their daily work flow. How should the business
analyst (BA) convey these changes so that the user groups understand the impact?

A. Develop a data model diagram

B. Create business process models
C. Write functional requirements
D. Establish a communication plan

Correct Answer: B
Explanation

Explanation/Reference:
A business process model describes the sequential flow of work across defined tasks and activities
through an enterprise or part of an enterprise. A system process model defines the sequential flow of
control among programs or units within a computer system. A program process flow shows the sequential

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execution of program statements within a software program. A process model can also be used in
documenting operational procedures.

QUESTION 386
A business analyst (BA) has been asked to develop a plan to complete the associated business analysis
activities for a project in which an organization is switching from a manual to an automated process for
receiving payments. As the final step in developing the plan, which technique will the BA use?

A. Surveys or Questionnaires for the current initiative

B. Functional Decomposition for the current initiative
C. Lessons learned from previous initiatives
D. Process modelling from previous initiatives

Correct Answer: A
Explanation

Explanation/Reference:
According to the BABOK?v3 guide, the purpose of survey and questionnaires is";to elicit business analysis
information ?including information about customers, products, work practices, and attitudes ?from a group
of people in a structured way and in a relatively short period of time."

QUESTION 387
A certain stakeholder requirement has been analyzed and broken down into several solution requirements,
each affecting a different IT system. After solution design, the business analyst (BA) receives feedback
that one of the IT systems will take longer than anticipated to implement. What requirements artifact or
technique will assist the BA in better understanding the related requirements?

A. MoSCoW prioritization
B. Backlog management
C. Requirements documentation
D. Traceability matrix

Correct Answer: D
Explanation

Explanation/Reference:
Traceability supports change control by ensuring that the source of a requirement or design can be
identified and other related requirements and designs potentially affected by a change are known.

QUESTION 388
A business analyst (BA) identified that a stakeholder requirement for an online system led to a functional
requirement to provide a user login screen. This is an example of which type of traceability relationship?

A. Validate
B. Satisfy
C. Depend
D. Derive

Correct Answer: D
Explanation

Explanation/Reference:
Derive: relationship between two requirements, used when a requirement is derived from another
requirement. This type of relationship is appropriate to link the requirements on different levels of
abstraction. For example, a solution requirement derived from a business or a stakeholder requirement.

QUESTION 389
Two business analysts (BAs) are working on a requirement elicitation activity. One BA comes across a
checklist that contains stakeholder details such as who are involved, location, group dynamics that are to
be considered before beginning the elicitation activity and seeks a clarification from the second BA. The

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other BA explains that these details, along with several other items mentioned in the checklist, are required
to:

A. select elicitation techniques.

B. prepare stakeholders.
C. secure supporting material.
D. understand scope of elicitation.

Correct Answer: B
Explanation

Explanation/Reference:
Business analysts may need to educate stakeholders on how an elicitation technique works or what
information is needed. It may be helpful to explain an elicitation technique to stakeholders not involved in
the activity to help them understand the validity and relevance of the information elicited. Stakeholders may
be unresponsive or challenging during an elicitation activity if they feel that it is not aligned to their
individual objectives, don't understand the purpose, or are confused about the process. In preparing for
elicitation, the business analyst should ensure that there is buy-in from all necessary stakeholders.
Business analysts may also prepare stakeholders by requesting that they review supporting materials prior
to the elicitation activity in order to make it as effective as possible. An agenda might be provided in
advance to support stakeholders in coming prepared to the activity with the necessary frame of mind and
information. Eliciting through research or exploration may be a solo activity for the business analyst and
not require preparing other stakeholders.

QUESTION 390
A system owner calls the project team to inquire about a recent change in one of the requirements, and
insists that the change was never requested. What should the project team do to investigate the issue?

A. Record a defect for fixing

B. Consult with the project manager
C. Revert back the changes
D. Check the audit history of changes

Correct Answer: D
Explanation

QUESTION 391
A business analyst (BA) is working to identity the business need, specifically the problems with the current
state of a process. At which level of the enterprise can the BA identify problems with the current state?

A. Bottom-up
B. Top-down
C. From external drivers
D. From middle-management

Correct Answer: A
Explanation

Explanation/Reference:
From the bottom up: This is when a problem is identified with the current state of a process, function, or
system.

QUESTION 392
During a requirements elicitation workshop, a stakeholder raises an issue that is outside of the project's
scope. The business analyst (BA) facilitating the workshop should:

A. note the issue in the Issue Register to be considered by the Project Manager.
B. ignore the stakeholder's comment and proceed with the agenda.

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C. consider the issue's impact on the project and gain agreement with stakeholders on the next step.
D. request the stakeholder to explain the issue further so that possible solutions can be discussed.

Correct Answer: C
Explanation

QUESTION 393
A business analyst (BA) is supporting an organization in its product launch. The BA wants to identify
assumptions about the benefits resulting from the new product. What does identifying assumptions help
the BA manage?

A. Priorities
B. Metrics
C. Requirements
D. Risks

Correct Answer: D
Explanation

Explanation/Reference:
If an organization is launching an unprecedented product or service, it may be necessary to make
assumptions about customer or stakeholder response, as there are no similar previous experiences on
which to rely. In other cases, it may be difficult or impossible to prove that a particular problem derives from
an identified root cause. Stakeholders may have assumed that certain benefits will result from the
implementation of a requirement. These assumptions are identified and defined so that associated risks
can be managed.

QUESTION 394
An organization prefers to execute projects using an adaptive approach. However, the new project is much
more complex than previously executed projects. What will the business analyst (BA) recommend?

A. Select an extreme programming approach

B. Review current approach with key stakeholders
C. Follow a predictive approach
D. Choose an agile programming approach

Correct Answer: C
Explanation

Explanation/Reference:
Predictive approach: An approach where planning and baselines are established early in the life cycle of
the initiative in order to maximize control and minimize risk.

QUESTION 395
A business analyst (BA) has been spending the majority of the past week cataloguing the new, removed,
and modified components of an upcoming project. What is the main purpose of the BA performing this
work?

A. To establish the key performance indicators

B. To define the future state
C. To identify the domain subject matter expert
D. To document the current state

Correct Answer: A
Explanation

QUESTION 396
Requirements have been prioritized in the product backlog for inclusion in the upcoming release. One of

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the project team members fears that at least one requirement from the prioritization list is not finalized and
still requires further analysis.
Which of the following factors describe the affected requirement?

A. Benefit
B. Dependency
C. Stability
D. Risk

Correct Answer: D
Explanation

QUESTION 397
A business analyst (BA) is developing the requirements for an inventory management system. Some
current accounting processes are automated but other departments like purchasing, marketing, sales and
distribution departments work in isolation and have a manual process. They extensively use spreadsheets
to maintain the transactions and at the end of the day the department managers manually verify and
reconcile transactions before supplying the information to the accounting department. In order to verify and
validate the elicited requirements, the BA will need to prepare a:

A. single process model on automation for all stakeholders.

B. database structure in the viewpoint of the selected stakeholders
C. list of requirements in a spreadsheet for all stakeholders.
D. set of process models in the viewpoint of the selected stakeholders.

Correct Answer: A
Explanation

QUESTION 398
A business analyst (BA) is informing stakeholders about the importance of quality when eliciting
requirements. What characteristic describes a quality requirement?

A. Simplistic
B. Consistent
C. Critical
D. Functional

Correct Answer: B
Explanation

Explanation/Reference:
When a requirement is considered consistent, it really means that it aligns with the identified needs of the
stakeholders. It also means that the requirements do not contradict any other requirements.

QUESTION 399
A business analyst (BA) is tasked with developing requirements that can be implemented by the
development team iteratively. Which characteristic should the requirements exhibit?

A. Substantial
B. Granular
C. Prioritized
D. Unambiguous

Correct Answer: C
Explanation

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QUESTION 400
A business analyst (BA) is identifying the functions and features required for a new enterprise software
solution. The BA reviews historical documents about the current business processes and then interviews
each stakeholder group, individually, asking questions about current business processes. The BA
compares the information obtained during the stakeholder interviews with the information gathered from
the historical documents. Which activity is the BA performing with this approach?

A. Verification of requirements
B. Validation of requirements
C. Confirmation of elicitation results
D. Capture of elicitation outcomes

Correct Answer: B
Explanation

QUESTION 401
A business analyst (BA) is working on a project for a media company. The BA has verified, validated, and
prioritized the requirements based on business benefits. During the development phase, the team
discovered that the current viewer will no longer be supported by the provider. The technical team needs to
either upgrade to the newer version with different technology or find an alternate viewer. Given this new
information, what is the next step for the BA?

A. Assess the impacts and re-prioritize the requirements based on technical constraints
B. Continue the project as it is currently important to focus on customer satisfaction
C. Convince stakeholders that the business benefits are unachievable due to technical constraints
D. Communicate the technical constraints to customers

Correct Answer: B
Explanation

QUESTION 402
A recent survey shows that a newly implemented system has features that the users have never used.
Upon reviewing the survey report, the Chief Executive Officer (CEO) highlighted that the company must
avoid future implementations with functionality that does not provide any business value. What must the
business analyst (BA) do to ensure future requirements meet a business need?

A. Consider business relevance while tracing requirements

B. Choose appropriate format to communicate requirements
C. Ensure test scenarios align to business requirements
D. Facilitate a focus group with users to get feedback

Correct Answer: A
Explanation

QUESTION 403
As part of a strategic initiative, a bank decides to expand operations to a new country where the most
commonly used language is Spanish. The bank's current mobile application only supports English. The
organization initiates a project to provide local language support for the app. From which level did the
business need originate?

A. Middle management
B. External drivers
C. Bottom up
D. Top down

Correct Answer: C

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Explanation

Explanation/Reference:
A business need may be identified at many different levels of the enterprise:
From the top-down: a strategic goal that needs to be achieved.
From the bottom-up: a problem with the current state of a process, function or system.
From middle management: a manager needs additional information to make sound decisions or must
perform additional functions to meet business objectives.
From external drivers: customer demand or business competition in the marketplace.

QUESTION 404
A business analyst (BA) is designing solutions for a set of requirements and finds that there is an
opportunity to improve the operations of the business. Which of the following is an opportunity for
improvement the BA could recommend?

A. Create a solution by constructing a number of solution components to meet the requirements

B. Enable the solutions that will satisfy the highest priority requirements and stakeholder needs
C. Provide information to staff so they can answer customer inquiries directly themselves
D. Purchase software that contains features that are not currently required but are included for free

Correct Answer: B
Explanation

QUESTION 405
A business analyst (BA) is defining constraints for a project. Which of the following is a valid constraint?

A. "The solution must be implemented in six (6) months."

B. "The solution must increase sales by 20%."
C. "The solution must promote workplace safety."
D. "The solution must reduce support calls by 20%."

Correct Answer: B
Explanation

QUESTION 406
A business analyst (BA) is defining relationships between business requirements and solution
components. Which guideline will the BA use to accomplish this?

A. Change Strategy
B. Solution Scope
C. Solution Objectives
D. Domain Knowledge

Correct Answer: A
Explanation

Explanation/Reference:
Change Strategy: describes the purpose and direction for changes, establishes the context for the change,
and identifies the critical components for change.

QUESTION 407
Which tool will allow a business analyst (BA) to determine how information is input, processed, stored, and
extracted from a collection of systems?

A. Data Glossary
B. Activity Flow
C. Entity Relationship Diagram

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D. Data Flow Diagram

Correct Answer: B
Explanation

QUESTION 408
A business analyst (BA), analyzing requirements, has decomposed information into components. What is
the purpose of this exercise?

A. To enable discussion regarding solution options

B. To plan project iterations
C. To plan test cases for the components
D. To identify the project sponsor

Correct Answer: A
Explanation

QUESTION 409
The business analyst (BA) is helping the business stakeholders prioritize requirements for a new customer
portal for managing orders, delivery, and payment information. A number of requirements address
compliance with regulations regarding access for people with disabilities. What factor should the BA use to
guide the stakeholders when assigning a priority for these specific requirements?

A. Dependencies
B. Penalties
C. Risk
D. Stability

Correct Answer: A
Explanation

Explanation/Reference:
Dependencies
If certain requirements cannot be completed without others being done first (or at all), all dependent
requirements should be prioritized together.

QUESTION 410
A project team needs to maintain the traceability of requirements for a software system. Due to the large
number of requirements, which of the following methods should the team use?

A. Use a requirements management tool

B. Create a requirements mode
C. Maintain the requirements manually
D. Develop a database management system

Correct Answer: A
Explanation

Explanation/Reference:
Requirements traceability is documented and maintained in accordance with the methods identified by the
business analysis approach. Requirements management tools can provide significant benefits when there
is a need to trace a large number of requirements that may be deemed unmanageable with manual
approaches.

QUESTION 411
A business analyst (BA) is preparing for elicitation activities and needs to determine who should be
consulted, who should participate, and what roles each should fill. Which elicitation technique should the
BA use?

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A. Estimation
B. Stakeholder List
C. Data Mining
D. Interviews

Correct Answer: B
Explanation

Explanation/Reference:
Stakeholder list is used to determine who should be consulted while preparing for the elicitation, who
should participate in the event, and the appropriate roles for each stakeholder.

QUESTION 412
During a lessons learned session, stakeholders had a heated discussion on the performance measures
being employed and why they are necessary. The business analyst (BA) explained that performance
measures are required to:

A. evaluate whether the required return on investment is met.

B. gather insights into the value provided by a solution.
C. decide if similar projects should be taken up again.
D. verify that organizational resources were spent wisely.

Correct Answer: B
Explanation

Explanation/Reference:
Process performance measures are parameters that are used to identify process improvement
opportunities. Process performance measures are defined and deployed to ensure that processes are
aligned to the business needs and strategic objectives of the organization. Process performance measures
can address many aspects of a process including quality, time, cost, agility, efficiency, effectiveness,
responsiveness, adaptability, flexibility, customer satisfaction, velocity, variability, visibility, variety, rework,
and volume. Many of the process performance measures seek to measure the effectiveness and efficiency
of the process as well as the degree to which the process goals are achieved.

QUESTION 413
While gathering information during a requirements workshop, a subject matter expert states that it is likely
that an organizational restructure will occur in one of the business departments that will be utilizing parts of
the new system. As such, the business analyst (BA) should:

A. ask the project sponsor to confirm whether and when the restructure will occur.
B. record a risk that requirements may change and further explore the likelihood and impact of the risk.
C. note the constraint that the solution must be flexible to accommodate different roles after
implementation.
D. proceed as if the business unit will not be restructured and wait for the organization to confirm
otherwise.

Correct Answer: C
Explanation

QUESTION 414
A stakeholder has requested an extremely detailed resolution to an issue during current state analysis that
may consume about 20% of the estimated project effort. How should the business analyst (BA) handle the
situation?

A. Ask the project sponsor for additional funding

B. Escalate the request to the project manager for reevaluation of the plan
C. Spend the required effort to develop the detail

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D. Explain that the degree of effort may not be necessary at this stage

Correct Answer: B
Explanation

QUESTION 415
A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader
who predicted that many of the regulations currently imposed by the government will change very soon.
The BA communicated the observation to the leadership team of the organization because many on-going
projects were triggered by those regulations. The leadership team unanimously decided to cancel the
initiatives that were driven by the government regulations.
What is the corporation's attitude towards risk?

A. Risk Neutral
B. Risk Averse
C. Risk Tolerant
D. Risk Seeking

Correct Answer: B
Explanation

Explanation/Reference:
Risk seeking: When a company is risk-seeking, it means that they are willing to take on more risk as long
as a higher potential value will be achieved, perhaps even seeking higher risks for a higher-value return.

QUESTION 416
After a walk-through of the requirements specification with the business users, the group determines that
five requirements are now mandatory due to new government regulations. What should the business
analyst (BA) do following the meeting?

A. Update the priority of the requirements and record the reason for doing so
B. Ask the test analyst to ensure that test cases are only written to cover the new requirements
C. Escalate the decision to the project manager to confirm with all users again
D. Help the system analyst create a prototype of the requirements to demo to the users

Correct Answer: A
Explanation

QUESTION 417
A project to replace a financial system uses a waterfall methodology. Initially, meetings with the project
subject matter experts (SMEs) were positive. As the project progressed through the requirements and
design phases, the SMEs attended fewer meetings, resulting in a delay to the project build phase. What
should the business analyst (BA) have done to prevent the delay?

A. Selected a different project methodology

B. Requested new SMEs participate in the project
C. Modified the governance structure
D. Engaged in consistent collaboration

Correct Answer: A
Explanation

QUESTION 418
A new contract requires a thorough level of documentation to be developed and maintained with planned
phases of reviews and authorized sign offs. Which approach fits this contract?

A. Waterfall

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B. Agile
C. Scrum
D. Iterative

Correct Answer: A
Explanation

QUESTION 419
A key stakeholder has requested an extensive range of performance measures for a replacement workflow
system. A business analyst (BA) has decided to work closely with the stakeholder to validate the
performance measures requested.
The BA will be ensuring that the performance measures:

A. are ether qualitative or quantitative measurements, but not both.

B. align to industry benchmarks gathered for similar solution implementations.
C. are written in the correct format. using the agreed standards and terminology.
D. align with other measures within the broader context of the solution.

Correct Answer: B
Explanation

QUESTION 420
A business analyst (BA) is working on a project that has a number of stakeholder conflicts and issues. The
BA is finding it difficult to resolve the conflicts and issues effectively. What should the BA do to prevent a
similar situation in the future?

A. Plan business analysis governance

B. Verify requirements
C. Perform stakeholder analysis
D. Validate requirements

Correct Answer: C
Explanation

Explanation/Reference:
Stakeholder analysis involves identifying the stakeholders that may be affected by a proposed initiative or
that share a common business need. Stakeholder analysis notes, considers, and analyzes the various
characteristics of the identified stakeholders.

QUESTION 421
A business analyst (BA) is working on an effort to upgrade a system to take advantage of new technology.
Most of the end users with the business knowledge and IT staff with technical knowledge of the system are
no longer with the company. What can the BA evaluate to better understand the extent of the effort?

A. Benefits of upgrading the system

B. Communication platform to be used
C. Number of business areas impacted
D. Collection of performance measures

Correct Answer: A
Explanation

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