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FPX MERCHANT WEBVIEW USER GUIDELINE fe
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Doc. Ref. No.: 600-10/4/0000206
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Version 2.0
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Proprietary Rights

The information contained in this document is proprietary and confidential to Payments Network Malaysia Sdn Bhd
(PayNet) and its subsidiary companies (PayNet Group). All rights reserved. This material may not be duplicated,
published, or disclosed, in whole or in part, without the prior written permission of PayNet.
 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

Document Details

Document Owner : FPX Department, Retail Payment Services Division

Effective Date : 10 September 2021

Review & Approval

Payments Network Malaysia Sdn Bhd (PayNet)

Task Name Designation/ Date Signature/

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Department Remarks

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Reviewed by Fazil bin Semain Head of Department, 19/08/2021 Review V2.0

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IBG, Direct Debit, FPX &
JomPAY
Approved by Khairuan Abdul Director, Retail Payment 09/09/2021 Approval on
Rahman Services V2.0

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Revision History
Version Date of Update Summary of Change Updated By

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No.

0.1 12/10/2010 Creation of Document Muhammad

1.0
1.1
22/06/2011
20/07/2012
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Update on Report Download section
Updated reference no. to MyClear reference no. and
Muhammad
Joel Tan
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changed the footer
2.0 01/12/2020 Changes made: Rashidah Suarin
 Revised introduction in Sec 1.0
 Added objective in Sec 1.1
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 Added user management in Sec 2

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 Revamped FPX Merchant Webview guidelines

from Sec 2.2 – Sec 3.5
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 Added List of roles & responsibilities in Appendix

A
 Added refund guideline in Appendix B
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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

Table of Contents
1. INTRODUCTION ............................................................................................................ 4
1.1 OBJECTIVE ................................................................................................................................... 4

2. USER MANAGEMENT.................................................................................................... 5
2.1 APPLY ADMIN USER ACCESS........................................................................................................ 5

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High Level Process Flow to apply user admin access ...................................................... 5

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2.2 LOGIN PROCESS ........................................................................................................................... 6

First Time Login ................................................................................................................ 7

2.3 CREATE SUB USER ....................................................................................................................... 8

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2.4 EDIT MERCHANT USER ................................................................................................................... 10

2.5 RESET PASSWORD ..................................................................................................................... 12

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3. SYSTEM FUNCTIONALITY ............................................................................................ 13

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3.1 DASHBOARD.............................................................................................................................. 13

3.2 VIEW PROFILE............................................................................................................................ 15

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3.3 TRANSACTION STATUS .............................................................................................................. 16

3.4 DOWNLOAD REPORT ................................................................................................................ 17

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3.5 REFUND ..................................................................................................................................... 18

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4. APPENDECES .............................................................................................................. 19
4.1 APPENDIX A – LIST OF ROLE AND RESPONSIBILITY .................................................................... 19
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4.2 APPENDIX B – REFUND GUIDELINE ........................................................................................... 21

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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

1. INTRODUCTION
This user manual is to provide a quick reference on the FPX Merchant Webview. The manual
provides reference for the menus available at the Merchant Webview system to be used by
the FPX Merchant/TPA where they can check their own profile and view transaction status,

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reports online and also to submit refund request (applicable refund enable merchant only).

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1.1 OBJECTIVE

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The following are the objective of this user manual:
i. Introduce menus provided in the Merchant Webview
ii. Guideline on how to set and reset user password

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iii. Guideline on how to create addition users (User Management)
iv. Guideline on how to view and check transaction status

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v. Guideline on how to download transaction report

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vi. Guideline how to initiate FPX Refund transaction
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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

2. USER MANAGEMENT
Merchant shall have Admin User ID which is Admin Maker and Admin Checker. The role of Admin
User is to manage new user ID creation requires by the merchant. The registration of the Admin User
is through the Acquiring Bank Merchant with the submission of FPX External Access User Request
Form.

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2.1 APPLY ADMIN USER ACCESS

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High Level Process Flow to apply user admin access

Merchant/ Seller fill up

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External Access User Request Submit form to Acquiring Bank
Form (EAURF)

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Acquiring Bank verify and Submit to PayNet

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approve (FPX Business Team)

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FPX Business team verify and
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approve (IT Security)
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PayNet’s IT Security create the new
Admin ID
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i. Merchant/Seller need to fill up the External Access User Request Form (EAURF)
and submit the form to the respective Acquiring Bank for approval. The form
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can be downloaded from FPX Exchange Portal.

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ii. Acquiring Bank verify and approve the EAURF by the Bank Authorise person and
submit the form to PayNet FPX Business Team.
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iii. FPX Business Team verify and approve the EAURF and IT Security team will
create the new Admin User ID for the respective merchant.
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Important Note:

 The new user will receive the registered Admin User ID through email as provided
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in the EAURF
 User ID is case sensitive and only alphanumeric is allowed
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 An email notification will be sent to the registered email of the created user.
 The created user needs to click on the link from the email to set the login
password

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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

2.2 LOGIN PROCESS

1. Go to FPX Merchant Webview login page. Enter User username and password, then click on
the Login.

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2. Dashboard page is displayed upon successfully login to the Merchant Webview.

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Important Note:

1. Account will be lock after failed to login more than 3 times.

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2. Login will fail if

a. User ID is not found in the system
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b. User ID is found but the user status is locked/inactive

c. User ID is found but the password is wrong
d. The same User ID is currently logged into the System
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3. User password will be expired within 90 days. User are required to change User
password after that.

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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

First Time Login

1. As new user (first time login), User will receive auto-activation email through email
provided in the EAURF.
2. Simply click on the link inside the email and user will be redirected to set password
page to create login password.

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3. Requirement for the password as stated below:
a. Minimum 8 characters, maximum 16 characters

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b. At least one capital letter (i.e. A-Z)
c. At least one number (i.e. 0-9)
d. Only below special character are allowed
i. Exclamation mark (!)

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ii. Alias (@)
iii. Hashtag (#)

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iv. Dollar sign ($)
v. Percent sign (%)

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vi. Circumflex accent (^)

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vii. Ampersand (&)
viii. Asterisk (*)
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ix. Left parenthesis (()
x. Right parenthesis ())
xi. Underscore (_)
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xii. Plus sign (+)
e. Must not have been changed within the last one (1) day
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f. Must not reuse the last 5 password

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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

2.3 CREATE SUB USER

Login as Merchant Admin Maker

1. Login to the System as Merchant Admin Maker.
2. Go to User Management from the top menu. Then, click on the create button to initiate the

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user creation.

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3. Fill up the valid and mandatory information and click on the ‘SAVE’ button to complete the
user creation. Re
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4. Select the Access Group for the user User would like to create. User may refer to Appendix
A for user’s role mapping table. The available Access Group that User can set is:
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a. Admin Maker
b. Admin Checker
c. Merchant Maker
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d. Merchant Checker
e. General User
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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

Login as Merchant Admin Checker

1. Login to the System as Merchant Admin Checker.
2. Go to User Management from the top menu.
3. From the filter, select ‘Request Create User’ and then click to search.

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4. The screen will show list of Users that has been created which require Admin Checker
approval.

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5. Click on the Approve/Reject button to process the request.

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6. Once approve, below screen will be appeared.

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2.4 EDIT MERCHANT USER

Login as Merchant Admin Maker

1. Login to the System as Merchant Admin Maker.
2. Go to User Management from the top menu.

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3. From the filter, select ‘Registered’ and search for it to list down the existing user.

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4. Selects the which user to edit and click on the button of it. The screen will be

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directed to the user detail page.
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5. Click on the Save button once to confirm the changes. Then the request will be submitted
to the Merchant Admin Checker for authorization.
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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

Login as Merchant Admin Checker

1. Login to the System as Merchant Admin Checker.
2. Go to User Management from the top menu.
3. From the filter, select ‘Request Edit User’ and then click to Search.
4. If there is any user creation request submitted, the screen will show as below:

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5. Click on the Approve/Reject button to process the request. System will display the original

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value with the edited value for verification before give approval.
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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

2.5 RESET PASSWORD

Step by step flow to reset password

1. In case if user have forgotten User password, click on the ‘Forgot Password’ link from the
login page to reset User password.

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2. User is required to fill up the username and registered email address to request for
password reset and click submit.
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3. An email notification will be send to the registered email address. User clicks on the link in
the email to access and reset password page will be opened to set new password.
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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

3. SYSTEM FUNCTIONALITY
3.1 DASHBOARD
1. User will be directed to Dashboard upon successfully login to the System.
2. From the Dashboard, User will be able to view below information:

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a. Username (top right corner)

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b. Seller name
c. Last login date/time
d. Number of failed login attempt before successfully login

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e. Vol & Value vs Time (Bar Chart)

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i. Shows successful transaction value

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ii. Show total transaction value
iii. Available timeframe : daily, weekly, monthly

f.
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iv. Available payment type : B2C, B2B I, B2B II
Percentage of Successful Rate (Pie Chart)
i. Available timeframe : daily, weekly, monthly
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ii. Available payment type : B2C, B2B I, B2B II
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 FPX Merchant Webview User Guideline (V2.0) Doc Ref. No.: 600-10/4/0000206

g. By clicking on item (f), User will be directed to “Transaction Vol. Contribution &
Success Rate by Buyer Banks”
i. Available timeframe : daily, weekly, monthly
ii. Available payment type : B2C, B2B I, B2B II

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3.2 VIEW PROFILE

1. Click on the Profile tab from the top menu.
2. User will be able to view the Merchant Profile.
3. The available information are as follows:
a. Basic profile information

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b. Company contact information
c. Personnel contact information (up to 2)

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3.3 TRANSACTION STATUS

1. Click on the Report tab from the top menu.

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2. Set the filter accordingly and then click on the View Report button to generate the report

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User need.

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3. By clicking on the Detail button, User will be directed to the detail of the selected
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transaction.
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4. Note that the Date field is compulsory to input. Maximum range of days between is 60
days. System will prompt User an alert message if User set the date range more than 60
days.

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3.4 DOWNLOAD REPORT

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1. Click on the Report tab from the top menu.

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2. Once click on the Download Report button. The report will be downloaded in CSV format. Below is the sample of report.
No Date & Time Product
1 19/2/2019 18:40 FPX
Txn Model
B2B1
FPX Transaction ID
1902191843360752
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Exchange Order No.
1856760383844965395
Seller Order No.
571526824140972146
Buyer Bank ID
PBB0233
Buyer Name
ROHAYA GHANI
Currency Amount Debit Auth Code Debit Auth No. Credit Auth Code Credit Auth No. FPX Status Settlement Date
MYR 20 OF 1902201742 34325223 Unsuccessful 21/2/2019 0:05
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2 19/2/2019 18:39 FPX B2B1 1902191842550750 8681454274585968998 2139736280035711234 PBB0233 ROHAYA GHANI MYR 20 OF 1902201735 43423443 Unsuccessful 21/2/2019 0:05
3 19/2/2019 18:38 FPX B2C 1902191841450747 1464723176243360276 3962444006290174168 PBB0233 ROHAYA GHANI MYR 20 00 8877510165 00 26259467 Settled 20/2/2019 0:05
4 19/2/2019 18:37 FPX B2B1 1902191841180746 9149970247836346808 4138718539577627807 PBB0233 ROHAYA GHANI MYR 20 OF 1902201734 35342235 Unsuccessful 21/2/2019 0:05
5 19/2/2019 18:33 FPX B2C 1902191837170745 2025049181001251839 4071851411519080311 PBB0233 rubys boutique MYR 20 00 8877509524 00 69929566 Settled 20/2/2019 0:05
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3.5 REFUND
This module allows Merchant to perform refund. Refund Maker in-charge in initiate refund
request while Refund Checker need to review and act accordingly.

REFUND GUIDELINE
Refund Maker

1. Only Refund Maker can initiate refund request.

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2. Login to the System as Refund Maker. Please refer to Appendix B for details guideline.

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3. Before User can initiate any refund request, User will need to search for transaction record
first.

Refund Checker

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1. Only Refund Checker can review and process the submitted refund request. Login to the

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System as Refund Checker. Please refer to Appendix B for details guideline.

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2. As Refund Checker, User will have below options for each of the submitted request:
a. Approve

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o If the request was approved, System will initiate the fund transfer request to FPX.
b. Modify
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o If the request was modified, Refund Maker can amend the request and resubmit
again.
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o For the same request, Refund Maker is allowed to submit for maximum 5 times. If
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Refund Checker still returns the request after the 5th submission, the status of the
refund request will change to Rejected. Refund Maker then needs to initiate new
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request.
o Refund Maker can go to Refund > Modified to check for modified refund.
o Refund Checker can select the modify reason from the dropdown list.
c

o Refund Checker are required to input the reason (free text) if User select OTHERS as
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rejection reason.
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c. Reject

o If the request was rejected, Refund Maker cannot resubmit the request again. They
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need to initiate a new one.

o Refund Checker can select the rejection reason from the dropdown list.
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o Refund Checker are required to input the reason (free text) if User select OTHERS as
rejection reason.
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4. APPENDECES

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4.1 APPENDIX A – LIST OF ROLE AND RESPONSIBILITY
Admin Maker Admin Checker Refund Maker Refund Checker General User

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User Authentication
Login √ √ √ √ √

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Logout √ √ √ √ √
Change Password √ √ √ √ √

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Dashboard
View Dashboard √ √ √ √ √

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User Profile

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View Merchant Profile √ √ √ √ √
Accounts
√ √ √ √ √

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View Crediting Accounts

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View Debiting Accounts x x √ x x
Create Debiting Account x x √ x x
Edit Debiting Account
Reject Debiting Account Creation Request
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x
x
x
√
x
x
√
x
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Approve Debiting Account Creation
x x x √ x
Request
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Reject Debiting Account Editing Request x x x √ x

Approve Debiting Account Editing Request x x x √ x
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Refund
Search Transactions x x √ x x
x x √ x x
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Initiate Refund Request

View Return Refund Request x x √ x x
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Admin Maker Admin Checker Refund Maker Refund Checker General User

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View Rejected Refund Request x x √ x x

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View Pending Refund Request x x x √ x
Return Refund Request x x x √ x
Reject Refund Request x x x √ x

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Approve Refund Request x x x √ x
View Refund History x x √ √ x

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Search Refund Report x x √ √ x
Download Refund Report x x √ √ x

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FPX Transaction Report

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Search FPX Transaction Report √ √ √ √ √
Download FPX Transaction Report √ √ √ √ √

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User Management
Create Merchant User √ x x x x

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Edit Merchant User √ x x x x

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Reject Merchant User Creation Request x √ x x x
Approve Merchant User Editing Request x √ x x x
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4.2 APPENDIX B – REFUND GUIDELINE

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