Model No.

SP 330/3710 Series

Firmware Update Guide

This manual explains how to update the firmware of the following machine:
• Multifunctional Printer: SP 330SN/330SFN/3710SF
• Printer: SP 330DN/3710DN
This guide uses Windows 10 procedures for its examples. Procedures and
screens might vary depending on the operating system you are using.
You can download the firmware update package from our website.

❖❖ About the firmware package

The firmware packages on our website are each designed to be used for a
specific model, and cannot be used for any other model.
Confirm the model of your machine, and download the appropriate firm-
ware package for your model.

❖❖ Disclaimer
The supplier shall not be liable to the customer for any consequential,
incidental or indirect damages (including, but not limited to, damages for
loss of profits, business interruption or loss of business information, and
the like) caused by failure of this software or loss of documents or data, nor
for any other damages arising out of the use of this software, even if the
customer has been advised of the possibility of such damages.

Before Updating the Firmware

Check your operating environment before beginning the update.

❖❖ Compatible Operating Systems

Your computer must be running one of the following operating systems:
Windows Vista (32/64 bit)/7 (32/64 bit)/8.1 (32/64 bit)/10 (32/64 bit)/Server
2008/Server 2008 R2/Server 2012/Server 2012 R2/Server 2016, or OS X 10.10
or later.

❖❖ Backing up the machine’s settings

After the firmware update, the machine’s settings may return to their fac-
tory defaults.
Before you reconnect the machine for the update, we recommend that
you back up the machine’s settings by accessing the machine using a web
browser from a computer connected via a network.
Also, you can print out lists of scan and fax destinations or a configuration
page using a web browser or the machine’s control panel. For details, see
the manuals provided with the machine.

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 ❖❖ Connection
Connect your computer and the machine through a network or directly by USB.

• Make sure your computer is securely connected to the machine with the
USB or network cable that you will be using for the firmware update.
• We recommend that you update the firmware via USB. If you update the
firmware over the network, the machine may receive data over the network
such as a print job during the updates, which can interfere with the update
process.
• If you are updating the firmware via USB, the printer driver for USB con-
nection must be installed on your computer beforehand. However, if you
are updating via a network, no printer driver is necessary.
• Disconnect any other cables that are not necessary for the firmware update,
such as a telephone cable, from the machine.

Computer settings
Make sure that your computer does not enter standby or hibernation mode
during the update process.
On the [Start] menu, click [Settings].
Click [System].
Click [Power & sleep].
Make sure [Sleep] is set to "Never".

Updating the Firmware

Use the following procedure to update the firmware. Be sure to print the
configuration page both before and after the update. Comparing pre- and
post-update configuration pages allows you to check whether or not the
update was successful.
Follow the procedure carefully.

• When using a computer running on a Windows operating system, you must

have an account that has Manage Printers permission. Log on as an Admin-
istrators group member to acquire this permission.
• Do not operate the machine using the control panel, access the machine us-
ing Web Image Monitor, or perform fax transmissions, printing, or TWAIN
scanning during the update process.
• The update may take a while to complete. Do not turn off the power during
the update. Turn off the power only when an update completion message
appears on the machine’s control panel.
• Never disconnect the cable you are using for the updates during the update
process.

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Connect your computer securely to the machine with the USB or network
cable that you will be using for the firmware update. Disconnect any
other non-essential cables.
Print the configuration page.
Use the following procedure to print the configuration page. Take note of
the current firmware version (shown under ”Firmware Version” on the
configuration page).
❖❖ SP 330SFN/3710SF
A. Turn on the machine.
B. Press [Setting] on the machine’s control panel.
C. Press [Print List/Report].
D. Press [Configuration Page].
E. Press [Yes].

❖❖ SP 330SN/330DN/3710DN
A. Turn on the machine.
B. Press the [User Tools] key (SP 330SN) or the [Menu] key (SP 330DN/
3710DN).
C. Press the [ ] or [ ] keys to select [Print List/Report], and then press the [OK]
key.
D. Press the [ ] or [ ] keys to select [Configuration Page], and then press the
[OK] key twice.
Double-click the [FwUpdateTool.exe] (Windows) or [Firmware Update Tool] (OS X)
icon to launch the firmware update tool.
A dialog box with cautionary statements appears.

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 Read the cautionary statements carefully, and then click [OK].
The firmware update tool opens.

Do not close the update tool unless you are instructed to do so.
For a USB connection, click [Firmware Update (USB)]. For a network con-
nection, enter the machine’s IP address in [Machine IP Address], and then
click [Firmware Update (LAN)].
When connecting via USB, an IP address is unnecessary.

Check the machine’s control panel for messages and the update’s current
percentage of completion.
❖❖ SP 330SFN/3710SF

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❖❖ SP 330SN/330DN/3710DN
The Alert indicator lights up.

Wait until the update completion message appears on the machine’s

control panel.
❖❖ SP 330SFN/3710SF

❖❖ SP 330SN/330DN/3710DN
Completed Update FW
Restart Machine...

Click [Close] to close the update tool.

The machine restarts following a firmware update.
Wait until the machine restarts.
The machine performs initialization after restarting.
❖❖ SP 330SFN/3710SF
“Please wait.” appears on the machine’s control panel.
❖❖ SP 330SN/330DN/3710DN
“Warming up...” appears on the machine's control panel.
Wait until the Home screen (SP 330SFN/3710SF) or “Ready” (SP 330SN/
330DN/3710DN) appears on the machine’s control panel.
If the Home screen (SP 330SFN/3710SF) or “Ready” (SP 330SN/330DN/
3710DN) does not appear on the machine’s control panel after one minute,
the update is not complete. If this happens, see page 7 “If initialization does
not end following a firmware update”.
Print the configuration page again.
Confirm that the firmware has been updated by checking its version
(shown under “Firmware Version” on the configuration page). For details
about how to print the configuration page, see page 2 "Updating the Firm-
ware".

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 Reconnect the cables as they were before the update.

• In addition to printing a configuration page, you can check the machine’s

firmware version by accessing the machine using a Web browser. For de-
tails, see "Checking the System Information" in User's Guide.

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Troubleshooting
This section provides solutions to common update-related problems.

If initialization does not end following a firmware update

If the Home screen (SP 330SFN/3710SF) or “Ready” (SP 330SN/330DN/
3710DN) does not appear on the machine’s control panel after one minute
following a firmware update, a power failure or similar interruption prevented
the update from completing.
If this happens, read page 1 “Before Updating the Firmware” carefully again,
and then use the following procedure to recover from the failure and complete
the update.

• To be recovered following a failed update, the machine must be connected

to a computer by USB.
• When using a computer running on a Windows operating system, you must
have an account that has Manage Printers permission. Log on as an Admin-
istrators group member to acquire this permission.
If you performed the update through a network connection, disconnect
the network cable, and then connect the machine to your computer using
a USB cable.
After confirming that “blank page” or “Initializing...” has been shown
on the machine’s control panel for more than one minute, double-click
the [FwUpdateTool.exe] (Windows) or [Firmware Update Tool] (OS X) icon to
launch the firmware update tool.
A dialog box with cautionary statements appears.

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 Read the cautionary statements carefully, and then click [OK].
The firmware update tool opens.

Do not close the update tool unless you are instructed to do so.
Click [Firmware Update (USB)].

Make sure that you keep the power of the machine turned on.
Wait until the Home screen (SP 330SFN/3710SF) or “Ready” (SP 330SN/
330DN/3710DN) appears on the machine’s control panel.
When the Home screen (SP 330SFN/3710SF) or “Ready” (SP 330SN/
330DN/3710DN) appeared, click [Firmware Update (USB)] again.

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 Wait until the update completion message appears on the machine’s
control panel.
❖❖ SP 330SFN/3710SF

❖❖ SP 330SN/330DN/3710DN
Completed Update FW
Restart Machine...

Click [Close] to close the update tool.

Wait until the machine restarts.
The machine performs initialization after restarting.
❖❖ SP 330SFN/3710SF
“Please wait.” appears on the machine’s control panel.
❖❖ SP 330SN/330DN/3710DN
“Warming up...” appears on the machine's control panel.
Wait until the Home screen (SP 330SFN/3710SF) or “Ready” (SP 330SN/
330DN/3710DN) appears on the machine’s control panel.
Print the configuration page.
Confirm that the firmware has been updated by checking its version
(shown under “Firmware Version” on the configuration page). For details
about how to print the configuration page, see page 2 "Updating the Firm-
ware".
Reconnect the cables as they were before the update.

• In addition to printing a configuration page, you can check the machine’s

firmware version by accessing the machine using a web browser. For details,
see "Checking the System Information" in User's Guide.

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 Firmware Update Tool Messages
The following table lists the firmware update tool messages that can appear
during a firmware update, and explains the likely causes of those messages
and what action to take when they appear.
(Messages are alphabetically ordered.)
Message Causes Solutions
Cannot open the The firmware file (*.brn) or setting Make sure that the firmware file
firmware update file (*.ini) is not stored in the (*.brn) and setting file (*.ini) are
file. Please check same folder as the update tool. stored in the same folder as the
the file. (Note that the setting file only update tool.
exists when you are using a Also, make sure that you do not
computer running a Windows modify the setting file.
operating system.)
The path to the location of the Make sure that the path to the
update tool is too long. update tool is not too long. For
convenience, save the update tool
in a subfolder directly under your
computer’s C: drive.
Connecting… Your computer is searching the Wait a while until the machine is
network for the machine. found.
The connection with The firmware update tool is no Disconnecting the machine from
the machine has been longer able to acquire update the computer should not interrupt
broken. \n***Please progress from the machine any ongoing update. Check the
check the machine's because the connection between machine’s control panel to see if
control panel to see the machine and computer has the update has completed.
if updating the firm- been terminated.
ware has already
completed. If the
firmware update has
completed then re-
start the machine.***
The downloaded file The [Firmware Update (USB)] or Wait for the current job to finish,
is damaged. \nUs- [Firmware Update (LAN)] button disconnect any unnecessary cables
ing the copy, fax, was clicked while the machine from the machine, and then try
print, and scan func- was faxing, printing, scanning, again.
tions while updating or copying.
the firmware may
The firmware file is damaged. Download the firmware package
damage the file.
from our website again.
LAN Upload: Failed The network cable was discon- Turn the machine’s power off,
nected immediately after the wait a moment, and then turn it
[Firmware Update (LAN)] button back on again. Disconnect any
was clicked. unnecessary cables from the ma-
chine, and then try again.
LAN Upload: Fin- The firmware has been trans- Follow the instructions in this
ished ferred to the machine success- manual to complete the update.
fully.
The machine is busy. The machine is being operated Cancel any operations being per-
through the control panel. formed through the control panel.
Put the machine into standby
mode, and then perform the
update again.

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 Message Causes Solutions
The machine is busy. • There is an unsent fax in the • Send or delete the unsent fax,
machine’s memory. and then try again.
• There is a received fax waiting • Print the received fax, and then
to be printed. try again.
The [Firmware Update (USB)] or Clicking the [Firmware Update (USB)]
[Firmware Update (LAN)] button or [Firmware Update (LAN)] button
was clicked when the update during the update process does
was already in progress. not interfere with any ongoing
update.
Ignore this error message and
complete the update using the
procedure shown in this manual.
The machine is not The USB cable is not connected. Make sure the USB connection be-
ready. tween the machine and computer
is secure.
If this message persists, try an-
other USB cable.
The USB printer driver is not Install the USB printer driver in
installed in your computer. your computer.
The machine is turned off or an Turn the machine’s power off,
error has occurred. wait a moment, and then turn it
back on again. Then perform the
update again.
If this message reappears after
you turn the power back on, see
the manuals provided with the
machine.
The IP address specified for Check that both IP addresses are
either the machine or your valid.
computer is invalid.
The machine is not connected to Check that the machine is prop-
the network properly. erly connected to the network.
The models are not The machine you were trying The firmware packages on our
the same. to update was not the correct website are each designed to be
model for the firmware you used for a specific model, and can-
have downloaded from our not be used for any other model.
website. Confirm the model of your
machine, and download the ap-
propriate firmware package for
your model.
USB Upload: Failed The USB cable was disconnected Turn the machine’s power off,
immediately after the [Firmware wait a moment, and then turn it
Update (USB)] button was clicked. back on again. Disconnect any
unnecessary cables from the ma-
chine, and then try again.
USB Upload: Fin- The firmware has been trans- Follow the instructions in this
ished ferred to the machine success- manual to complete the update.
fully.

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 Control Panel Display
The following table lists the control panel display that can appear if an error
occurred during a firmware update, and explains the likely causes of the dis-
play and what action to take when they appear.
Display Likely cause Solution
The Home screen (SP A power failure or similar inter- See page 7 “If initialization does
330SFN/3710SF) or ruption prevented the update not end following a firmware
“Ready” (SP 330SN/ from completing. update” and use the procedure
330DN/3710DN) shown there to recover from the
does not appear on the failure and complete the update.
control panel after If the recovery fails and the indi-
one minute following cators continue to flash alternate-
a firmware update. ly, contact your sales or service
representative.

Control Panel Indicator Patterns (SP 330SN/330DN/3710DN)

The indicators of the control panel show the machine’s status during and after
firmware updates. If an update fails or does not complete normally, refer to the
following table to resolve the problem.
Indicator pattern Likely cause Solution
The Alert and Data If the Alert and Data in indica- See page 7 “If initialization does
in indicators light up tors light up simultaneously not end following a firmware
simultaneously. after you turn the machine’s update” and use the procedure
power back on following a firm- shown there to recover from the
ware update, the update did not failure and complete the update.
complete due to a power failure If the recovery fails and the
or similar interruption. indicators continue to flash
alternately, contact your sales or
service representative.

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Trademarks
Microsoft, Windows, Windows Server, and Windows Vista are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/
or other countries.
OS X is a trademark of Apple Inc., registered in the U.S. and other countries.
Other product names used herein are for identification purposes only and
might be trademarks of their respective companies. We disclaim any and all
rights to those marks.
The proper names of the Windows operating systems are as follows:
The product names of Windows Vista are as follows:
• Microsoft® Windows Vista® Ultimate
• Microsoft® Windows Vista® Business
• Microsoft® Windows Vista® Home Premium
• Microsoft® Windows Vista® Home Basic
• Microsoft® Windows Vista® Enterprise
The product names of Windows 7 are as follows:
• Microsoft® Windows® 7 Home Basic
• Microsoft® Windows® 7 Home Premium
• Microsoft® Windows® 7 Professional
• Microsoft® Windows® 7 Ultimate
• Microsoft® Windows® 7 Enterprise
The product names of Windows 8.1 are as follows:
• Microsoft® Windows® 8.1
• Microsoft® Windows® 8.1 Pro
• Microsoft® Windows® 8.1 Enterprise
The product names of Windows 10 are as follows:
• Microsoft® Windows® 10 Home
• Microsoft® Windows® 10 Pro
• Microsoft® Windows® 10 Enterprise
• Microsoft® Windows® 10 Education
The product names of Windows Server 2008 are as follows:
• Microsoft® Windows Server® 2008 Standard
• Microsoft® Windows Server® 2008 Standerd without Hyper-V
• Microsoft® Windows Server® 2008 Enterprise
• Microsoft® Windows Server® 2008 Enterprise without Hyper-V

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 The product names of Windows Server 2008 R2 are as follows:
• Microsoft® Windows Server® 2008 R2 Standard
• Microsoft® Windows Server® 2008 R2 Enterprise
The product names of Windows Server 2012 are as follows:
• Microsoft® Windows Server® 2012 Foundation
• Microsoft® Windows Server® 2012 Essentials
• Microsoft® Windows Server® 2012 Standard
The product names of Windows Server 2012 R2 are as follows:
• Microsoft® Windows Server® 2012 R2 Foundation
• Microsoft® Windows Server® 2012 R2 Essentials
• Microsoft® Windows Server® 2012 R2 Standard
The product names of Windows Server 2016 are as follows:
• Microsoft® Windows Server® 2016 Standard
• Microsoft® Windows Server® 2016 Essentials

Microsoft product screen shots reprinted with permission from Microsoft

Corporation.

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