Extend Now Platform capabilities

The document outlines how to extend the capabilities of the Now Platform with additional applications and features, focusing on managing the Configuration Management Database (CMDB), instance data sources, content, services, and personnel. It emphasizes the importance of efficient data management and tailored service catalogs for users. Additionally, it mentions legacy capabilities for past releases of the platform.

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Extend Now Platform capabilities

Uploaded by

kushika

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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Extend Now Platform capabilities https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/general/c...

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Extend Now Platform capabilities

Release version: Yokohama

Updated Jan 30, 2025

3 minutes to read

Extend the Now Platform with additional applications and features.

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Choose one of these tiles to get started.

Manage the Con�guration Management Database (CMDB) Manage Instance Data Sources Manage Content

Con�gure connected devices, apps, and services you use with a Handle all your data ef�ciently across instances, databases, and Create and share documents and knowledge articles with your
powerful decision support tool. more. users.

Manage Services Manage People and Work

Additional Capabilities

Manage service-related applications like self-service, and the Take care of administrative and management demands in one
Explore additional capabilities.
service catalog. place.

Manage the CMDB

Control your organization's infrastructure by tracking assets, services, and the relationships between them in the CMDB. Use con�guration strategies and consistent modeling in the CMDB to work with all
ServiceNow products on the Now Platform.

Manage Instance Data Sources

Ensure clear oversight of all data in your instances, databases, and third-party applications using ServiceNow tools to manage data retrieval, storage, sharing, standardization, and monitoring.

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Extend Now Platform capabilities https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/general/c...

Manage Content

Give your users access to the information that they need quickly and easily using the content management suite with products for document and knowledge base management.

Manage Services

Give your customers tailored catalogs for products and create portals for service requests using the ServiceNow® Service Catalog application. Combine this application with the Self-Service plugin to provide your
users with quick access to the tools at their disposal.

Manage People and Work

Supervise personnel, assignments, and tasks all on the Now Platform using tools to centralize communications, connect agents and users across apps, assess and associate skills with people, and assign tasks based
on available personnel.

Legacy Capabilities

Explore the various ServiceNow Legacy options for past releases of the Now Platform, including automated work processes, communications process management, and voice and text messaging integrations.

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Extend Now Platform capabilities https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/general/c...

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