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V.

Directions:

In each question, you will find a word or phrase missing. Four answer choices are given below each sentence. You must choose the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
1.
Ms. Harriet contributed greatly towards helping the institute attract funding, increase productivity _______ improve community relations.

a)
but

b)
and

c)
nor

d)
also

2.

Wire transfer is still the most preferred ______ of payment in many Korean online retailers because of the increasing concern for credit card fraud.

a)
item

b)
display

c)
sample

d)
method

3.

Dr. Maria Chilton told her patient to spend a minimum of thirty minutes _____ every day.

a)
exerciser

b)
exercise

c)
exercising

d)
exercised

4.

The response to our new employee seminar was very encouraging ______ the management decided to offer another session next week.

a)
that

b)
so

c)
in case

d)
or

5.

The company management has announced its plan to _______ the store's main base of operation from Seoul to Daejun in December.

a)
transmit

b)
deliver

c) refer d)
relocate

6.

Even though we tried to get in touch with the branch manager, ________ remained out of contact for days, raising doubts about his sincerity.

a) him b) he c)
himself

d) his

7.

HB Research Center's extraordinary ideas and ______ achievements provided us with interesting topics for further discussions.

a) remark b) remarks c)
remarkable

d)
remarkably

8.

Mr. Connelly will serve ________ the project's new coordinator for the next three months before taking charge of the entire department.

a)
on

b)
as

c)
of

d)
in

9.

The Budget Travel Guide for thrifty student travels focuses _______ on ways to save money while enjoying exotic locations around the country.

a)
exclusively

b) exclude c)
excluding

d)
exclusive

10.

Although working from home allows people to spend more time with their family, it can be difficult unless time is effectively _________.

a) manage b)
manageable

c) manager d)
managed

11.

Although the crime rate in the city of Tulsa has risen recently, it still remains very low by national ______.

a)
lengths

b)
degrees

c)
standards

d)
means

12.

According to a recent survey, many people who applied for the driver's license in the state of Massachusetts found the long waiting time at the Registry _______.

a)
exhausted

b)
exhaustion

c)
exhausting

d)
exhaustingly

13.

________ Endo Pharmaceutical's many achievements is the invention of a breakthrough medicine called Vivamax.

a)
Except

b) By c)
Among

d)
Over

14.

Many workers are taking advantage of the language study program which has been designed ______ for company employees.

a) specify b) specific c)
specification

d)
specifically

15.

Radiologists are well aware that repeated or _______ exposure to x-rays can be harmful to one's health.

a)
damaged

b)
stretched

c)
opened

d)
prolonged

16.

In such a fast-changing global market, products once considered as highly advanced can easily become _________.

a)
existent

b)
realistic

c)
purposeful

d)
outdated

17.

________ the laboratory technicians all used sophisticated instruments to evaluate the samples, they could not reach the same opinion.

a)
Regarding

b)
Despite

c)
Although

d) In
spite

18.

When the employees were informed about the ______ imposed on their work schedules, they showed strong signs of disapproval.

a)
restrictions

b)
confirmations

c) manners d) findings

19.

Employees can expect all travel expenses to be covered by the company but entertainment expenses must first be approved by _______ immediate supervisors.

a)
their

b)
theirs

c)
they

d)
them

20.

The company plans to purchase back-up generators to prevent the loss of information in case of a power _______.

a)
fails

b)
failure

c) to
fail

d)
failed

21.

Many dignitaries and government officials were invited to the eagerly _____ opening of the new center for homeless people.

a)
awaited

b)
supposed

c)
informed

d)
instructed

22.

Before the summary was issued, Ms. Townsend _______ responsibilities for any errors found in it.

a)
claiming

b)
claim

c) will
claim

d)
claimed

23.

The 5 acres of land _______ which the city plans to build the new shopping complex were purchased.

a)
for

b)
from

c)
to

d)
on

24.

Mr. Montague will contact our office ______ the brochure needs important changes or corrections.

a)
prevented from

b) only if c) asking
for

d) all
about

25.

Originally intended for notebook computers, this flash memory card is now widely used in many cellular phones and smart cards because of its ______ to climate changes.

a)
resisted

b)
resistant

c)
resisting

d)
resistance

26.

Qualified candidates may apply for the vacant position ______ their religion, sexual orientation, ethnicity or country of origin.

a)
regards

b)
without regard

c)
regarding

d)
regardless of

27.

We at Morgan and Associates strive to meet your needs by helping _______ your problems within

48 hours.

a)
resolve

b)
resume

c)
remain

d)
retain

28.

_______ some of the oil drilled in the state of Oklahoma is exported to the Far East, most of it is consumed within the country.

a)
Because of

b) Both c)
While

d) Yet

29.

Department store managers should always keep in mind that the way ______ insignificant details are handled will influence the customer's purchasing decisions.

a) seems b) seem c)
seemed

d)
seemingly

30.

If the revised text ______ by now, the printers could have distributed the meeting agenda by

regular mail.

a) had
arrived

b)
would arrive

c) had
been arriving

d)
arrived

31.

The lawmakers passed a new resolution that requires all car manufacturers to ______ their vehicles to tougher safety tests.

a)
prohibit

b)
discard

c)
support

d)
subject

32.

_____ after resigning as vice president of the Southwest division, Ms. Harriet decided to start her own business with her former colleagues.

a)
Soon

b)
Late

c)
Nearly

d)
Almost

33.

Even well-established publishing firms frequently experience an unexpected _______ in publication especially during the busy holiday seasons.

a)
delays

b)
delayed

c)
delaying

d)
delay

34.

In order to respond _______ to customer complaints, the company management decided to set up a new team that exclusively deals with complaints over the phone and via email.

a)
overtly

b)
intensely

c)
severely

d)
promptly

35.

Having ________ the rest of the chapters, Prof. Bovon invited his students to contribute their ideas for further discussion.

a)
covers

b) cover c)
covering

d)
covered

36.

_______ technical difficulties may occur when installing the new software, in which case you can

use our support hotline for assistance.

a)
Much

b)
Most of

c) A
few

d) A
little

37.

The demand for new passenger vehicles is often ______ of the overall consumer sentiment.

a)
thoughtful

b)
manageable

c)
reflective

d) possible

38.

Proposals for the building _______ include a new staff lounge, a fitness facility and a state-ofthe-art daycare center for single mothers.

a)
expands

b)
expansive

c)
expanding

d)
expansion

39.

This article compares the originally proposed timetable ______ the actual progress made thus far.

a)
which

b) so c)
with

d)
where

40.

_______ domestic sales to increase in the foreseeable future, the central government should come up with a comprehensive plan to boost the economy.

a)
Which

b) For c)
When

d) In
addition to

VI. Directions: Read the texts on the following pages. You will find a word or phrase missing in some of the sentences. Below each of the sentences, four answer choices are given. Select the most appropriate answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

NOTICE TO ALL RESIDENTS Date: June 2, 2006 ---- select answer ---- Because Despite In addition to Due to a routine water main inspection, water to this building will be shut off on TUESDAY, JUNE 21, from 7:00 a.m. to 9:00 a.m. During the inspection, all water sources in the building - faucets, showers, toilets, etc. will be unusable. To ---- select answer ---- facilitate factor fascinate fasten our inspection, we request that you refrain from attempting to use water sources at the

above time. The first time you use a water source after the shut-off period, do not be ---- select answer ---- alarm alarmed alarming to alarm if water runs brownish for a minute or two. However, it is best to refrain from drinking the water until it runs clear. We regret any inconvenience this shut-off may cause. If you have questions or comments, please call WILSON COUNTY WATER AND POWER at (807) 869-9554.

VII. Directions:
Read the texts on the following pages. You will find a word or phrase missing in some of the sentences. Below each of the sentences, four answer choices are given. Select the most appropriate answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

With the fiscal year almost up and all of you busy organizing accounts, we in the planning department are here to - let's be honest - plug our project to you, the budget makers. Our company seems to be in sound financial shape, despite the recession. So we feel that rather than cut back, we need to ---- select answer ---- expanse expand expansion expansive in our sector. We have put out feelers to the Chinese government who intend to put this project up for foreign bids. Mr. Lin-tze in Shanghai has been our liaison official in this regard. I'm sure you all remember him from our ---- select answer ---- success successive successfully successful 2006 installation of our smokestacks in many of the factories in southern China. On his advice, we feel it is possible to do this deal at a budget of around $43 million, half of ---- select answer ---- that which whom what the Chinese government will cover in return for final approval and technology transfers approved by the U.S. government. If you look at the portfolio in front of you, gentlemen and ladies, the figures will speak for themselves.

VIII. Directions:
Read the texts on the following pages. You will find a word or phrase missing in some of the sentences. Below each of the sentences, four answer choices are given. Select the most appropriate answer to complete the text.

Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Maturing Account Notice SOUTHEAST BANK 301 Hamilton Ave St. Louis, MO 05674 July 20, 2006 Jeffrey Zeldman 127 First St. Lebanon, MO 05582 RE: CERTIFICATE OF DEPOSIT We would like to advise you that your Southeast Bank Certificate of Deposit is due to ---- select answer ---- previous mature ready early on AUGUST 19, 2006. Unless you give us other instructions, your account will automatically be renewed into a Maximum Yield Certificate for a term identical to the current term listed ---- select answer ---- across above toward upon . Your new interest rate will be the rate in effect on the day your account matures. If you want to select a different rate and term, please ---- select answer ---- notify issue assure expect us within seven days of the maturity date. Sincerely, Cynthia Rylant Account officer

IX. Directions:
Read the texts on the following pages. You will find a word or phrase missing in some of the sentences. Below each of the sentences, four answer choices are given. Select the most appropriate answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

With the success of its franchise in Moscow, McDonald's surely must now be recognized as the undisputed world leader in fast food. Certainly Kentucky Fried Chicken is providing strong competition, especially in Asia, but McDonald's is more than a match for them there, too. Maybe if American business leaders would take a leaf out of these two giants' books and see what works overseas, America would no longer have a trade ---- select answer ---- incentive budget surplus deficit .

By adapting their menu to the local markets they enter, both chains have been successful ---- select answer ---- wherever whenever whatever however they have gone. The only difference seems to be that McDonald's financial muscle at present ---- select answer ---- allow allowing allows to allow it to open more branches more quickly, in efforts to beat the competition, as it did in Russia.

X. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Yellowfield Department Store This certificate can be redeemed at any Yellowfield Department Store for the value of $150. There are over 30 Yellowfield Department Stores nationwide, located in London, Bristol, Leeds, and Glasgow. For more information about stores in your local area and seasonal sales, visit the website at www.yellowfield.co.uk. The certificate was issued on July 14, 2007, and it expires on July 14, 2008. It can be used at any time between these dates, including during seasonal sales and promotional offers. Please note that this certificate cannot be exchanged for cash. Thank you.

1.

What kind of document is this?

a) A
discount coupon

b) A
voucher

c) A birth
certificate

d) A

receipt

2.

What is the bearer of the document NOT entitled to do?

a)
Exchange it at any store location

b) Buy
an item valued under $150

c) Trade
it for money

d) Use it
during a seasonal sale

XI. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

From: Jared Petrovski, Office Manager <jared@naracore.com> To: Dan Vickerman, Administration Assistant <vickerman@naracore.com> Re: Tomorrow's conference preparations Hi Dan, I need you to help me set up the conference room for tomorrow's event. We have to arrange the tables, set up the audio-visual equipment, and prepare the afternoon tea. The conference starts at noon, so you should start helping me at around 9:30 a.m. If it's just the two of us, I guess it will take a couple of hours to get everything done. But if there's anyone else in the administration department who's available to help, please bring them along. I'd like to get as many people involved in the preparations as possible, so that we can be ready by 11 a.m.

Thanks, Jared Petrovski

1.

When is the event scheduled to begin?

a)
9:30

b)
11:00

c)
11:30

d)
12:00

2.

What does Mr. Petrovski ask Dan Vickerman to do?

a) Ask other
people to volunteer

b) Buy some
audio-visual equipment|

c) Call the
administration manager

d) Bring
handouts along to the room

XII. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Savex
For the best advice on how to invest for your future, call the experts

at Savex Inc. Savex Inc. advisors are experienced professionals with superb credentials and a diverse range of skills. Savex Inc. is a company that you can trust. It is well-respected in the industry and has an excellent reputation among its clients. Just check out the glowing testimonials from previous customers on the website at www.savex.com. Call 555-8730 now for a free consultation with a Savex Inc. advisor. Even if you don't become a client, you can still sign up for the fantastic e-newsletter! The newsletter has all the latest information about stock market trends and emerging markets.
1.
What is being advertised?

a) An
insurance policy

b) A
consulting service

c) A bank
loan

d) A
retirement plan

2.

What evidence does the company provide to prove that it is reliable?

a)
Recommendations from customers

b) Results from
an industry-wide survey

c) A list of
current and previous clients

d) Information
about its employees' credentials

3.

How can people get free information about investment trends?

a) By
meeting the advisors

b) By
sending an email

c) By
visiting the website

d) By
subscribing to the newsletter

XIII. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Vespa Clothing's Stock Clearance Sale!


Spring is almost here, so we're saying good-bye to winter at Vespa Clothing with a massive stock clearance sale. Come down to Vespa Clothing on the comer of Stenson and Valdive. You won't want to miss it! Everything is affordable! Save up to 50% on all women's coats and winter jackets. Accessories like scarves, gloves and hats are also discounted by as much as 30%. And we're offering between 20%- 40% off on all men's winter wear! Sale ends Monday, April 27. Opening hours: Mon-Fri. 9 a.m. to 9 p.m. Weekends, 10 a.m. to 11 p.m.

1.

Why is the store holding a sale?

a) To get
rid of its winter stock

b) To mark
its anniversary

c) To
celebrate the holiday season

d) To clear
out its spring collection

2.

By how much is women's outerwear marked down?

a)
20 %

b)
30 %

c)
40 %

d)
50 %

XIV. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Cedar International

Date:12/07/2007 Name: Jenny Bordeau Position interested in: Marketing Manager Qualifications: 1995-1998, Bachelor of Business Studies, University of Michigan 2003-20O4, Diploma in Marketing, Chicago Technical Institute WorkExperience: 1993-1999, Junior Intern at Hubble Finance 1999-2003, Executive Assistant at Cornell Inc. 2004-present, Marketing Assistant at James Hay Retail Personal Qualities: I am ahard-working, innovative employee. I have excellent interpersonal skills and extensive experience working with clients in this area. I also have the ability to work well either individually or in a team environment. Any otherinformation: I will need to give one-month's notice at my current job before I can take up a role at your company. * The following question will not affect your application. It is for our own recruitment purposes. Howdid you find out about this vacancy? - Classified newspaper advertisement ( ) - Internet job board ( ) - Cedar International website ( ) - Other ( ) Thank you for providing this important information. A member of the Cedar International will contact you within the next couple of weeks regarding this employment opportunity. If you have any inquiries, please call the department at 555-9078 ext. 221. 1.
What kind of document is this?

a) A
personnel file

b) A job
application form

c) An
employee survey

d) A
marketing report

2.

Where is Ms. Bordeau working now?

a) The
University of Michigan

b)
Hubble Finance

c)
Cornell Inc.

d) James
Hay Retail

3.

Which of the following does Ms. Bordeau NOT mention as one of her assets?

a)
Diligence

b)
Teamwork

c)
Computer skills

d) Social
skills

4.

What is Ms. Bordeau asked to do next?

a) Call the
personnel department to inquire about other vacancies

b) Give onemonth's notice at her current job

c) Recruit
other potential applicants

d) Wait to be
contacted by a representative of the company

XV. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

FROM: Guy Kristerson, Chairperson, Board of Directors TO: All board members SUBJECT: Next weeks meeting Hello everyone, Please remember that we have a board meeting next week. We're still working on an agenda for the meeting, and we hope to have it finalized by the end of the week. If there are any issues you would like to raise, email me or the board secretary Quentin Palmer with those details right away. As soon as the agenda is finalized, I will forward you all a copy so that you can begin preparing for the meeting. I will also send you all a copy of the minutes from last month's meeting at the same time. Unfortunately, CEO Gemma Peterson won't be able to brief us next week. I look forward to seeing you all next week, and I'll be in touch again soon. Kind regards, Guy Kristerson

1.

What is the main purpose of this memo?

a) To
remind people about the upcoming meeting

b) To
inform board members of the agenda

c) To let
the recipients know about the cancellation

d) To
explain the board's latest decision

2.

What will everyone be sent later?

a) Mr.
Jacobs' contact details

b) A record
of the previous meeting

c) A copy
of the annual report

d)
Notification of the venue

3.

Who will NOT be at the meeting next week?

a) Guy
Kristerson

b)
Gemma Peterson

c) Frank
Jacobs

d)
Quentin Palmer

XVI. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Mr. Tim Jenkins, Public Relations Manager Caldwell Hardware Inc. 114 Lipton Avenue Portland, Oregon June 15, 2007 Dear Mr. Jenkins, On behalf of the Portland Soccer League, I would like to invite you to extend the sponsorship contract you have with us. I'm sure you'll agree that it has been a very successful year for soccer in the region, and we couldn't have done it without your support. I hope that your company also got a lot of benefit from the sponsorship deal. Certainly, we feel you got a very good return on your investment as the league got even exposure than we had projected. Crowds at games were bigger than at any time in the league's history, and there was also more coverage of the league in the local media than ever before. Moreover, we anticipate that local interest in the soccer league will continue growing over the next year. Having enjoyed such an excellent working relationship over this past

year, we would love to secure a deal with your company for next season's league as well. I'm sure we can reach an agreement that is mutually beneficial. Please contact me as soon as possible regarding this proposal. Keep in mind that we need to have all major sponsorship deals confirmed by the end of June. Thank you for your consideration. Regards, Ruud Hajenken President of the Portland Soccer League

1.

Why has this letter been written?

a) To
terminate a contract with the company

b) To
solicit sponsorship for a sports league

c) To invite
Mr. Jenkins to a formal function

d) To offer
assistance to the local media

2.

What is NOT mentioned about this year's league?

a)
Sponsorship money has been increasing annually.

b) Mr.
Jenkins' company was a sponsor.

c) More
people watched the games.

d) Media
interest in the competition grew.

3.

According to the letter, what do the administrators expect to increase next year?

a) Investment
from key sponsors

b) Interest in
the league

c) The
number of soccer clubs

d) The
league's administration costs

4.

Why should Mr. Jenkins respond quickly?

a) The
league begins in June.

b) The
season is nearly over.

c) The
deal needs to be finalized soon.

d) The
media is waiting for the result.

XVII. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Mayor Plans to Clean Up Downtown Area


Mayor Ellis announced today that there would be a city-wide initiative to clean up the streets in downtown Newark. The move apparently follows recent complaints from many citizens and lobby groups concerned about excessive litter and graffiti in the area. As part of the new plan, the Newark city government will provide additional trash cans in all public areas. Moreover, it will employ up to 50 people full-time to work on keeping the downtown area clean and free of graffiti. These measures will be introduced in conjunction with a public awareness campaign against littering. The new plan is expected to cost the city around $2 million dollars this year alone. In spite of these costs, the mayor believes that the plan will reap much greater benefits in the long term. He suggested that it would help revitalize the downtown area, ensuring that it becomes one of Americans most eco-friendly cities.

1.

What is this article mainly about?

a) An
initiative to renovate downtown buildings

b) A plan to
improve the city environment

c) A policy
to reduce inner-city crime

d) A
proposal to upgrade transportation facilities

2.

What is NOT part of the policy?

a) An
increase in the number of trash cans

b) Additional
city employees to clean the area

c) Extra
funding for homeless shelters downtown

d) An
environmental publicity campaign

3.

How is the policy expected to be beneficial to the city?

a) It will
help to make the city's image better.

b) It will
attract more cultural

events to the city.

c) It will
allow taxpayers to pay less money.

d) It will
raise public awareness of innercity poverty.

XVIII. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Carl Li 17 Mungo Place Bankstown Sydney, Australia Dear Mr. Li, Thank you very much for sending in your application for an Emerging Artist Grant last week. I'm pleased to announce that your application has passed our initial screening process. The grant panel will, over the next two days, narrow the candidates down even further into a shortlist of around 10 people. The 10 people chosen on the shortlist will have to come in to the Sydney Arts and Culture Board offices for an interview with our panelists. We will get in touch with you as soon as this shortlist is confirmed. Please do not try to contact us first. Once the shortlist is finalized, there will only be a week or so before the interviews take place. Therefore, we are asking everyone to prepare in advance. Please remember to bring at least two letters of reference, preferably from notable members of the art community. Along with the portfolio you have already sent in and your performance in the interview, these letters arevery important selection criteria. After conducting the interviews, the panel will deliberate. The grants will be awarded by the end of the month.

I'd like to congratulate you on making it this far. The Emerging Artist Grant is an extremely prestigious prize. Past recipients include some of the most internationally acclaimed local artists such as Morris Jones, and only the top few young artists in the region are even considered for the awards. Regards, Isobella De La Cruz Secretary, Sydney Arts and Culture Board

1.

What is the main purpose of the letter?

a) To
inform Mr. Li his application is being considered

b) To reject
Mr. Li's request for an Emerging Artist Grant

c) To
recommend that Mr. Li fill in an application form

d) To ask
Mr. Li to come for the job interview in person

2.

When will Mr. Li probably be contacted again?

a) By
the end of the day

b) In
around two days

c) In
a week or so

d) By
the end of the month

3.

According to the letter, what has Mr. Li ready submitted for assessment?

a) His
design proposal

b) A
selection of his work

c) His
letters of reference

d) A
review of his art

4.

What does Ms. De La Cruz imply about Mr. Li?

a) He is
already quite famous internationally.

b) He has
received praise from several local artists.

c) He is one
of the region's most promising young artists.

d) He
probably will not be considered for the grant.

5.

The word "acclaimed" in paragraph 3, line 2 is closest in meaning to_______

a)
distinguished

b) obscure c) assertive d)
successive

XIX. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Attention shoppers!
Following a routine engineering safety inspection, experts recommended that we ceiling in the Kindle Street parking lot reinforced. As a result, this lot will be closed for renovation from the 13th to the 15th of this month. It will reopen again on the 16th. We apologize for any inconvenience this causes.

On the affected days you will need to use either our main parking lot or the nearby Nelson lot. For those of you who don't know, Nelson Street is on the other side of McLean Park, and the public lot is next to Kennedy Sports Center. We have made arrangements with the management at Nelson that will allow us to validate tickets for that lot. Thank you, The Management, Luton Department Store

From: Max Verlaine <maxyaho@sendyou.net> To: Customer Affairs, Luton Department Store <caservice@lutonstore.co Subject: Parking Hello, I visited your department store this morning to do some shopping. Your mail parking area was full, and your Kindle Street lot was under maintenance, so I had to park at the public lot on Nelson Street. This was a little inconvenient as the walk from Nelson Street is uphill. However, I understand the situation and the safety concerns involved. I was very disappointed, though, when I had so much trouble getting myparking ticket validated at your store. The clerk who served me claimed that she was not authorized to handle tickets for the Nelson public lot. She told me I had to go to the information desk. Then, in turn, the person at the information desk directed me to the cashier's office on the third floor. I finally got the ticket validated there. The process was very confusing and complicated. I realize that today is the first day your employees have had to handle parking validation for the Nelson lot, but please make sure your staff is fully aware of your procedures in the future. Yours, Max Verlaine

1.

What is the notice mainly about?

a) A
temporary closure of a parking area

b) The
preparations for a routine safety inspection

c) Proposed
changes to the layout of the department store

d) Some
upcoming road construction work

2.

What caused the management at Luton to take action?

a) A
serious disaster

b) A
building check

c) New
engineering regulations

d)
Relocation of a parking lot

3.

When did Mr. Verlaine go shopping?

a)
The 13th

b)
The 14th

c)
The 15th

d)
The 16th

4.

Why has Mr. Verlaine written this email?

a) To
complain about a problem he experienced at the store

b) To ask
for a department store membership card

c) To
request a parking permit for the main lot

d) To
inquire about other parking facilities

5.

Where are tickets for the alternative parking lot validated?

a) At the
office on Nelson Street

b) At the
cashier's office

c) At the
counter

d) At the
information desk

XX. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Blackwell Appliances is holding a massive promotion for the new Braunside EV2007. The EV2007 is a state-of-the-art 50-inch flat screen television. You'll just love watching all your favorite shows, sports events, and movies on this large screen! This set is ideal for a personal home theater or for a business. Special features include: -High-definition picture quality -Screen glare reduction -Surround-sound This set is priced as high as $3,500 at other appliance stores, and it can't be found anywhere else for less than $2,900. But at Blackwell Appliances, we're selling the incredible price of just $2,799! Why wait any longer? Come down to Blackwell Appliances for this and many other great specials as well!

Attention all customers of Blackwell Appliances


This is a recall notice for all Braunside EV2007 television sets. The manufacturer has issued a warning to retailers that the new models have faulty wiring, and there have been reports of some overheating problems. Although the risks posed to EV2007 owners are only slight, we are asking that all sets be returned as a precautionary measure.

We are endeavoring to get in touch with all of the customers who purchase this model. If you own this model and we have not contacted you, please call us immediately at 555-8612. We will arrange to have the set disassembled and removed from your property. We would like to apologize sincerely for the inconvenience. All affected customers will receive a full refund plus an additional $50 voucher to be used at Blackwell Appliances. Kind regards, Ted Franks, Owner & Operator, Blackwell Appliances

1.

What is NOT an outstanding feature of the television set?

a) The
artistic design

b) The
large size

c) The
picture quality

d) The
sound system

2.

How much is the cheapest available set at the store's competitors?

a)
$2,007

b)
$2,799

c)
$2,900

d)
$3,500

3.

What is the main purpose of the notice?

a) To let
buyers know they will not get a refund

b) To
explain why the set is out of stock

c) To
announce a general recall on the model

d) To
describe the product's safety features

4.

According to the notice, who should call the store?

a) Buyers
of the Braunside EV2007 who have not been contacted

b)
Customers who are interested in the model

c) Anyone
who has complaints about some

TV shows

d) Those
who can disassemble and return their sets

5.

How will Blackwell Appliances keep affected customers satisfied?

a) By offering
them a partial refund

b) By
allowing them to exchange the item

c) By giving
them a complimentary coupon

d) By
presenting them with $50 cash

XXI. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

Support Youth in Sports


The Sports Freeport Association will be holding a flea market fundraising event on Saturday, July 7, from 10:00 am to 4:00 pm to raise money for our youth sports programs. In circulating this notice, we hope to garner support from the Freeport business community to help keep our programs operating. We would greatly appreciate any donations that might be suitable for selling at a community flea market. Donations can be dropped off at the Freeport Community Center at 85 Western Ave., Monday through Friday from 5:00 pm to 9:00 pm, and on Saturdays between 10:00 am and 6:00 pm until July 6. If you have any inquiries, please contact Miriam Noseworthy who is in charge of

donations and drop-offs, at (207) 556-3471. We are also looking for volunteers to help sort through donations and work at the tables during the flea market. For information on volunteering, please contact Joe Vesper at (207) 556-3412 We thank you in advance for your support, and hope to see you on July 7. Stewart Miller Activity Coordinator, Sports Freeport Rockford Shoes 202 Main Store St. Freeport, ME 10986 Miriam Noseworthy Freeport Community Center 85 Western Ave. Freeport, ME 10985 Dear Ms. Noseworthy: Im writing on behalf of the owners of Rockford Shoes to let you know that we have footwear of various sizes available for donation. We can provide approximately 20 pairs of men's and women's footwear from our spring line, and we plan to drop the footwear off at the community center on the afternoon of Monday, June 18. We trust this will make a suitable contribution to your fundraising event. In addition to this, a number of employees would like to volunteer their services at your flea market. A representative here will be calling in the coming week to discuss the volunteering options. Most of our employees will also be attending the flea market. Hope to see you there. Jenny Taylor Store Manager, Rockford Shoes

1.

What is the purpose of the notice?

a) To
promote a youth sports event

b) To
thank volunteers

for their help at the event

c) To
advertise for a volunteer coordinator

d) To ask
for assistance from local businesses

2.

What should people do with donations?

a) Send
them by parcel post

b) Give
them to a sports facility

c) Drop
them off at a flea market

d) Take
them to a designated center

3.

Who will the Rockford Shoes representative contact?

a) Joe
Vesper

b) Jenny
Taylor

c) Stewart
Miller

d) Miriam
Noseworthy

4.

Why was the letter written?

a) To
inquire about volunteering jobs

b) To offer
a discount on shoe purchases

c) To give
advance notice about a donation

d) To
request details about a fundraising event

5.

The word "garner" in paragraph 1, line 3 of the notice is closest in meaning to ______

a)
study

b)
gather

c)
thank

d)
supply

XXII. Directions:
The questions in this part of the test are based on a variety of reading material (for example, announcements, paragraphs, and advertisements). You are to choose the one best answer A, B, C, or D to each question. Answer all questions following a passage on the basis of what is stated or implied in that passage.

From: Vinnie Els, Kennington County Office To: Clark Dodd, Madger Construction Subject: Coordinating Projects Mr. Dodd, Congratulations to Madger Construction on winning the contract to build the new city bus terminal! As I'm sure you are aware, at the county office we have the responsibility of monitoring the construction work to ensure its overall quality. We also need to make sure that your building program is in line with other projects going on around the area. It is important that the various construction firms operating in the area work together so that we can minimize disruption of local utilities and traffic. We also take an interest in making sure the construction work does not harm the natural environment. Therefore, I'd like to get together with you sometime soon in order to discuss h ow we can best coordinate operations. I'm sure you'll agree this is in everyone's best interests. Please get in touch with me to let me know when you are available to come to our office for a meeting. Vinnie Els Contractor Manager Kennington County Office

From: Clark Dodd, Madger Construction To: Vinnie El, Kennington County Office RE: Subject: Coordinating Projects Dear Mr. Els, Thank you very much for your email. We realize there will need to be a lot of cooperation with county officials and contractors working on other projects. As a firm, we have already worked on a number of local government contracts, so we are familiar with these requirements. We established a good working relationship with officials in the past, so I'm sure it will all go smoothly. I'm available to meet anytime this week, but I'd like to make it as early as possible. We're due to start working on the bus terminal by the end of the month, and we need to start the process of hiring laborers and preparing the materials. Basically, the sooner we can get organized, the better. Please call my secretary to arrange a time. Also, I would appreciate it if you could send me as many details as possible about

the other projects going on around the area. I'd like to be fully prepared for the meeting so that we can make really good progress. I look forward to meeting you soon. Clark Dodd Project Manager Madger Construction

1.

What is the main purpose of Mr. Els' email?

a) To ask
Mr. Dodd to come in to the county office for a meeting

b) To
remind Mr. Dodd of his contractual costs

c) To
congratulate Mr. Dodd on his excellent work

d) To
cancel Mr. Dodd's contract to build the terminal

2.

What aspect of the work is the county office NOT responsible for overseeing?

a) The
environment impact

b) The
coordination of

operations

c) The
overall quality

d) The
reliability of the employees

3.

Why does Mr. Dodd think the project will run smoothly?

a) His firm
has worked on many government contracts.

b) His firm
has already satisfied the requirements.

c) He has a
good working relationship with Mr. Els.

d) The work
will not require much complex coordination.

4.

Why does Mr. Dodd want to meet right away?

a) He is
going away on business next month.

b) He
wants to meet Mr.

Els personally before a meeting.

c) He
needs to begin preparing for the project.

d) The
laborers have already started working.

5.

What does Mr. Dodd request?

a) Contact
details for Mr. Els' secretary

b) More
information about the other

c) Details
on local building codes and regulations

d) Help in
securing low-cost building materials

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