User Manual
User Manual
User Manual
User Manual
Contacting WD Technical Support When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.
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ii
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Mac OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Displaying the Status, Serial Number, and Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Unlocking the Drive Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
WD SmartWare Software Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Your Computer Is Woken From Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
7 8
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
TABLE OF CONTENTS iv
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 ICES/NMB-003 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 GS Mark (Germany only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 KCC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
TABLE OF CONTENTS v
Features
Major features of the My Book for Mac drive include: Smaller, sleeker, more streamlined design - We've made these award-winning drives even smaller, sleeker, and more elegant. As always, this book-like shape takes up less space on your desk and allows two or more My Book drives to nestle neatly together like volumes on a shelf. WD SmartWare software - An easy-to-use solution that gives you the power to: Protect your data automatically - Relax! Your data is secure. Automatic, continuous backup will instantly make a second copy whenever you add or change a file. See your backup as it happens - Seeing is believing. Visual backup organizes and displays your content into categories and shows the progress of your backup. Bring back lost files effortlessly - Retrieve your valuable data to its original location whether you've lost all your data, deleted a file, or just overwritten an important file. Take control - Customize your backup, set drive security, run diagnostics, manage the power settings, and more from the WD SmartWare control center. Drive lock - Gain peace of mind knowing that your data is protected from unauthorized access or theft with password protection and 256-bit hardware-based encryption. Illuminated capacity gauge - See at a glance how much space is available on your drive. USB 2.0 interface - A simple connection that offers convenience and compatibility among multiple computers. Power miser - My Book external drives are designed to save energy. WD GreenPower Technology lowers internal drive power consumption by up to 30%, a sleep mode reduces power during idle times, and a power-saving feature turns the drive on and off with your computer.
ABOUT YOUR WD DRIVE 1
Planet friendly - We designed a small box from recycled materials to minimize waste. We encourage you to recycle it. Ready to plug-and-play with Macs - Formatted for compatibility with all Mac OS X operating systems. Support for multiple devices - One installation of the software supports up to three WD devices (My Book and/or My Passport drives) shipped with WD SmartWare software.
Important: For the latest WD product information and news, visit our website at
www.westerndigital.com. For the latest software, firmware, and product documentation and information, go to http://products.wdc.com/updates
Kit Contents
External hard drive WD SmartWare software (included on the drive) USB cable AC adapter (configuration may vary depending on region) Quick Install Guide
Quick Install
Optional Accessories
For information on optional accessories for this product, visit store.westerndigital.com (U.S. only). Outside the U.S., visit support.wdc.com.
Compatibility Mac OS X
Mac OS X Tiger Mac OS X Leopard Mac OS X Snow Leopard
Windows
Windows XP Windows Vista Windows 7
Note: Compatibility may vary depending on users hardware configuration and operating system.
For highest performance and reliability, install the latest updates and service pack (SP). For Macs, go to the Apple menu and select Software Update. For Windows, go to the Start menu and select Windows Update.
Format
Your My Book for Mac drive is preformatted as a single HFS+J partition for Mac OS X operating systems. If you wish to use this drive with a Windows system, see Using the Drive with Windows on page 45 and Troubleshooting on page 52.
Indicators
Power/Activity LED. The power/activity LED is on the center of the front panel of the drive. It indicates the drives power state and activity. The LED indicator functions as shown in the table below. Appearance
On steady Fast flashing (for approx. 3 times per second) Slow flashing (approx. every 2.5 second)
Description
Idle Activity System standby
Illuminated Capacity Gauge. The capacity gauge consists of four sections that illuminate from bottom to top to indicate space used on the drive during the power-on state. Each section represents approximately 25 percent of drive capacity. Segment
1 2 3 4
% Filled
0-24.99 25-49.99 50-74.99 75 >
The capacity gauge is illuminated only if the WD SmartWare software is installed and running on your computer. Lock Indicator LED. The lock indicator LED indicates whether the user has set a password on the drive. It is turned off only when you remove the password from the drive or the drive loses power.
Power Button
The power button is used to safely power down the unit and avoid data loss or damage to the unit. The power button only works if the WD SmartWare software is installed.
Note: After you power off the drive using the power button, if it remains connected to your computer, you need to press the power button again to turn it back on. If you disconnected the drive after turning it off, when you reconnect it to your booted-up computer, it automatically powers on.
Drive Interface
Hi-Speed USB (USB 2.0) supports data transfer rates up to 480 Mb/s. USB 2.0 is backward-compatible with USB 1.1. Connection to a USB 1.1 port transfers data at USB 1.1 speed (up to 12 Mb/s).
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock, or vibration. Be aware of the following precautions when unpacking and installing your external storage product: Do not drop or jolt the device. Do not move the device during activity. Do not use this product as a portable device. To allow proper ventilation, do not block any of the enclosures air slots.
4 3 1
Depending on your region, you may need to change to the power adapter, as illustrated below.
US/JA/TW EU/KO
US/JA/TW EU/KO
Installing
Removing
Installing
Removing
After you physically connect the drive as shown in Figure 3 on page 6, the WD SmartWare virtual CD mounts on the desktop and is listed under Devices in Finder.
Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive on your My Book drive. The VCD displays on your desktop and behaves just like a physical CD. To view the contents of the VCD, such as the documentation and some extra programs, right-click and select Open.
2. Mac OS X Leopard and Snow Leopard only: A message asks whether you want to use the My Book drive to back up with Time Machine. If you do not want to use the Time Machine backup software, click Cancel. If you want to use the Time Machine backup software, click Use as Backup Disk. The My Book icon now displays as .
Note: WD SmartWare software is fully compatible with Apple's Time Machine software. When using Time Machine, WD SmartWare software can still be used for password protecting the drive, registering the drive, and running diagnostics.
The Welcome to WD SmartWare screen displays. If a Flash Player is installed on your computer, the screen is animated.
- Backing up your files (see Figure 4 and Backing Up Your Computer Files on
page 13)
- Setting up your drive security (see Figure 5 on page 10 and Password Protecting Your Drive on page 26) Display the Home screen (see Figure 6 on page 10 and WD SmartWare Overview on page 11)
Note: The initial Backup and Drive Settings screens only appear one timethe first time you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.
WD SmartWare Overview
WD SmartWare software is an easy-to-use tool that gives you the power to: Secure your driveIn drive settings, create a password to protect your encrypted drive from unauthorized access or data theft. Protect your data automaticallyAutomatic, continuous backup instantly makes a copy whenever you add or change a file.
Note: Automatic backup protection is continuous for as long as your My Book drive is connected to your computer. Then, whenever you disconnect and reconnect the drive to your computer, the WD SmartWare software rescans your computer for new or changed files and resumes automatic, continuous backup as before.
See your backup as it happensSeeing is believing. Visual backup organizes and displays your content into categories and shows the progress of your backup. Retrieve lost files effortlesslyBring back your valuable data to its original location whether youve lost all your data or just overwritten an important file.
Note that: The System category, shown against a dark gray background, includes all of your operating system files that are not available for backup. Files that are not backed up include system files, program files, applications, and working files. The Retrieved category, also shown against a dark gray background, shows the files that you have retrieved from a prior backup. They, too, are not available for backup. Hovering the cursor over a category displays the number of files in the category. In the Content Gauge for your My Book drive, the Additional Files category includes all of the files shown in the used space portion of your drive properties. This space is not available for backups.
To close the info/help screen after reading the online help, click the X icon in the upperleft corner of the screen.
Additionally, the Backup screen (see Figure 7 on page 14) provides: Content Gauges for your computers disk drives, so you can see the number of files and the storage size for each content category A Refresh View button for refreshing the Content Gauges A Detailed View content box that you can use to select specific categories of files or folders to back up, with an Apply button for implementing your selections Run Backup and Pause Backup buttons for starting and stopping backups
In the Content Gauges for your computers disk drives, the categories of files that would be included in the backup if you click Run Backup are shown: Light blue background in the Content Gauge for your computers hard drive represents the original files that are available for backup. Gray background in the Content Gauge for your My Passport drive represents the potential backup copies of the original files. Dark blue background identifies categories of files that have been backed up In the Content Gauge for your My Passport drive, the Additional Files category includes all of the files shown in the used space portion of your drive properties. This space is not available for backups. In the Content Gauges and the Detailed View content box, the file categories are based on the following folders on your computer: Music Movies Pictures Mail Documents Other Each category includes all of the files in the represented folder except the Other category, which includes all of the files in all other folders on your computer.
Note that: The System category, shown against a dark gray background, includes all of your operating system files that are not available for backup. Files that are not backed up include system files, program files, applications, and working files. The Retrieved category, also shown against a dark gray background, shows the files that you have retrieved from a prior backup. They, too, are not available for backup. Hovering the cursor over a category displays the number of files in the category. To back up other internal hard drives, click the Home tab and select an alternative drive.
Backing It All Up
To back up all of your computer files:
1. Click the Backup tab to display the Backup screen (see Figure 7 on page 14).
2. Click Run Backup to back up all of your files. 3. During the backup: The Backup screen displays a progress bar and a message indicating the amount of data that has been backed up. The blue background in the Content Gauge for your computers hard drive changes to yellow/amber for all of the files that have not yet been backed up. The gray background in the Content Gauge for your My Book drive changes to blue for each category as the backup completes. You can continue to set up you drive or perform any other functions because the WD SmartWare software will back up all of your files in the background. A Pause Backup button is available for you to stop the backup.
4. Appearance of a backup successfully finished message means that the backup completed normally. If any files could not be backed up, the WD SmartWare software displays a: Caution message indicating the number of files involved View link that you can click to see a list of the files and the reasons they were not backed up
Some applications and running processes can keep files from being backed up. If you cannot determine why some of your files were not backed up, try: a. Saving and closing all of your open files. b. Closing all running applicationsincluding your e-mail program and web browser.
Important:
Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup. The best long-term solution would be to relegate the drive to longterm archive storage and:
a. Click the Home tab to display the Home screen. b. Click the WDStore link in the WD Online box to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.
Until your new drive arrives, you might be able to free some space on the full drive by reducing the number of backup versions kept for each file (see Specifying the Number of Backup Versions on page 19). 5. If you clicked Pause Backup at step 3, the Stop backup? confirmation prompt reminds you that if you stop the backup before it completes, the WD SmartWare software removes all of the backup files that were just copied to your My Book drive. To continue, click either: Return to Backup to disregard your pause request and resume the backup Remove Files and Stop to follow through with your pause request, stop the backup, and remove the newly created backup files
- Choosing the number of backup versions to keep - Pausing the backup until your computer is idle
1. On the Backup screen (see Figure 7 on page 14), select Detailed View to open the
backup files content box:
2. In the backup files content box: Select the check boxes for the categories of files that you want to include in the backup Clear the check boxes for the categories of files that you want to exclude from the backup
3. Click Apply to refresh the Content Gauge for your My Book drive. 4. Click Run Backup to back up the selected categories of files.
1. Click the Settings tab to display the Settings screen (see Figure 8).
2. Click Set Up Software to display the Software Settings screen (see Figure 9 on page 19).
Specifying the Number of Backup Versions. The WD SmartWare software enables you to keep up to 25 older versions of each file. If you overwrite or delete a file by accident, or want to see the file a couple of versions ago, The WD SmartWare software has a copy for you. You will always have the most-recent specified number of versions of each file available for retrieves, and you can choose to keep between 1 and 25 versions. Keeping more versions: Improves your ability to retrieve files from a longer back-in-time period Consumes more disk space To specify the number of backup versions that you want to keep for each file:
1. On the Software Settings screen (see Figure 9), click Set File History to display the
Set File History dialog:
2. Specify the number of file versions that you want to keep (from 1 to 25) in the Enter the number of backup versions to keep for each file box. 3. Click Apply to save and implement the new number of backup versions. Pausing Backups Until Your Computer is Idle. A large backup can take a lot of time, and can consume a lot of your system processing resources. The WD SmartWare software will work in the background using minimal computer resources while you are working on your computer, but if you still want to pause all backup activity until your computer is idle, check the appropriate box. Enabling the Backup Speed option directs the WD SmartWare software to pause backups until your computer is idle. This is the default configuration of the WD SmartWare software.
1. On the Software Settings screen (see Figure 9 on page 19), click Backup Speed to
display the Reduce Backup Speed dialog:
2. Select or clear the Pause backup until computer is idle check box to enable or disable the Backup Speed option.
Retrieving a File/Folder
After selecting the drive on the Home screen, you can retrieve files or complete folders from your My Book drive. To retrieve a file or folder from your drive:
1. Click the Retrieve tab to display the Retrieve screen (see Figure 10 on page 22).
2. In the Backed Up Volumes box, select the WD SmartWare volume that you want to retrieve a file or folder from and click Select Destination to display the Select a destination for retrieved files screen (see Figure 11 on page 22). 3. On the Select a destination for retrieved files screen: IF you want to copy your retrieved content to . . .
Its original location,
THEN . . .
a. Select the To the Original Places option. b. Click Select Files to display the Select content to retrieve... screen and proceed to step 4 on page 23. a. Select the In the Retrieved Content Folder option. b. If you want to specify a different retrieve folder, click Browse and use the browse function to identify the new retrieve folder. c. Click Apply to save and implement the new retrieve folder. d. Click Select Files to display the Select content to retrieve... screen (see Figure 12) and proceed to step 4 on page 23.
RETRIEVING BACKED UP FILES 21
4. On the Select content to retrieve... screen, select Retrieve Some Files to display the retrieve files selection box (see Figure 13).
5. Navigate through the folder structure to find the content of interest. Also, you can use the search box by typing the name (or partial name) of the file or folder you are looking for: Click the appropriate file category button to list the files by category: Pictures Music Movies Documents Other Mail Select the view icon to list individual files. Type all or part of the file name in the search box to locate the file and press Enter to initiate the search. To eliminate the search filter, delete all of the text in the search box and press Enter. Select the check box for the file or folder that you want to retrieve.
6. Click Start Retrieving. 7. During the retrieve: The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location. A Cancel Retrieving button is available for you to stop the retrieve.
8. Reappearance of the Select content to retrieve screen and a Retrieval accomplished message signifies completion of the retrieve. A Partial retrieve accomplished message means the file you selected for the retrieve was not copied to the specified retrieve location. In this case, either a: Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved. Destination is full message means that your computer does not have sufficient disk space to complete the retrieve.
Retrieving a Folder
To retrieve a folder from your drive, and all of the content within a folder, which may be across multiple categories, in the retrieve files selection box (see Figure 13 on page 23), right-click the folder of interest and choose Select folder in all content categories.
Important: After you have created a password, the drive can only be unlocked by a
user logged on to the computer with administrative privileges. This is not usually possible on computers at hotels, libraries, or Internet kiosks. If you need to use the drive on such computers, do not create a password to lock your drive. To create a password and keep others from accessing the files on your drive, as an example from the Settings tab:
1. Click the Settings tab to display the Settings screen (see Figure 8 on page 18).
2. Click Set Up Drive to display the Drive Settings screen (see Figure 14 on page 27).
4. Type your password in the Choose a password box. 5. Retype your password in the Verify password box. 6. Type a hint to help remind yourself of your password in the Password hint box. 7. Read the warning about the possibility of data loss if you forget your password. 8. Click the I understand check box to signify that you accept the risk.
LOCKING AND UNLOCKING YOUR DRIVE 27
9. Click Save Security Settings to save your password and enable password protection for your drive. CAUTION! After creating a password, the drive remains unlocked for as long as you continue your current work session. Then, the WD SmartWare software:
Locks the drive when you shut down your computer, disconnect your drive, or the computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive
2. Type your password in the Password box. If you provided a password hint when you created your password, click the Password hint pointer to see the hint. 3. Click Unlock to unlock your drive. If you click Exit, you will not be able to access the files on your drive. 4. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare Drive Unlock utility screen.
1. Click Security on the Drive Settings screen (see Figure 14 on page 27) to display the
Your Drive is Secure dialog:
2. Type your password in the Password box. 3. Select the Remove security option. 4. Click Update Security Settings to remove password protection from your drive and redisplay the Set Security screen.
1. On the Your Drive is Secure dialog, select the Change password option and:
a. Type your new password in the New password box. b. Retype your new password in the Verify password box. c. Type a hint to help remind yourself of your new password in the New password hint box. 2. Click Update Security Settings to change your password.
Clicking the icon enables you to perform the following actions: Launch the WD SmartWare software Safely dismount the drive and the virtual CD Check the remaining capacity of the drive Display the serial number of the drive Monitor drive status and temperature Unlock the drive manually The sections below describe how to use the icon and alternative methods to perform these actions.
2. Select the My Book whose VCD you want to dismount, and then on the submenu, click Unmount CD.
You may hear the drive power down as the Power LED flashes 2. Wait for the drive icon to disappear from the desktop before disconnecting the drive from the system.
2. Select the My Book. The submenu displays the serial number of the drive, the space available (if the drive is unlocked), and the temperature condition.
The WD SmartWare Drive Unlock screen displays. 3. Enter your password and click the Unlock button:
3. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare Drive Unlock screen.
3. The WD SmartWare screen displays. Enter your password and click the Unlock button.
4. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare Drive Unlock screen.
- Displaying the WD SmartWare Home screen whenever you connect your drive
to your computer - Checking for WD SmartWare software updates
To customize your WD SmartWare software settings for the best possible performance with your drive, on the Software Settings screen (see Figure 9 on page 19): IF you want to . . .
Change the number of backup versions to keep for each file, Enable anytime backups or inhibit them until your computer is idle, Specify a path to a different retrieve folder, Change the options that whenever you reconnect your WD SmartWare drive to your computer: Display the WD SmartWare Home screen Check for software updates
THEN click . . .
Set File History, Backup Speed, Retrieve Folder, Preferences,
AND see . . .
Specifying the Number of Backup Versions on page 19. Pausing Backups Until Your Computer is Idle on page 20. Specifying a Different Retrieve Folder on page 37. Setting the Preferences Options on page 38.
1. Either create a new folder or determine which existing folder you want to use.
2. On the Software Settings screen (see Figure 9 on page 19), click Retrieve Folder to display the Set Retrieve Folder dialog:
3. Click Browse and use the browse function to identify the new retrieve folder. 4. Click Apply to save and implement the new retrieve folder.
1. On the Software Settings screen (see Figure 9 on page 19), click Preferences to
display the Set Preferences dialog:
2. Select or clear the check boxes to enable or disable the Preferences options: Open WD SmartWare when drive is connected Automatically check for WD SmartWare software updates
To customize your drive settings for the best possible performance with the WD SmartWare software, on the Drive Settings screen (see Figure 14 on page 27): IF you want to . . .
Use a password to keep others from accessing the files on your drive, Change your password, Remove password protection from your drive, Register your drive to receive free technical support during the warranty period and be kept up-todate on the latest WD products, Perform routine drive diagnostics and status checks, Specify an inactive time interval to turn off your drive, Erase your drive so you can return it to service if you have implemented password protection and then lost or forgotten your password,
THEN click . . .
Security,
AND see . . .
Password Protecting Your Drive on page 26. Changing Your Password on page 30. Turning Off the Drive Lock Feature on page 30. Registering Your Drive on page 39.
Checking Drive Health on page 43. Setting the Drive Sleep Timer on page 40. Erasing Your Drive on page 40.
3. Type your first name in the First name box. 4. Type your last name in the Last name box.
MANAGING AND CUSTOMIZING YOUR DRIVE 39
5. Type your e-mail address in the E-mail address box. 6. Select your language in the Preferred language box. 7. Select or clear the Yes, I want to receive communication... check box to specify whether or not you want to receive e-mail notifications about software updates, product enhancements, and price discount opportunities. 8. Click Register Drive to register your drive.
1. On the Drive Settings screen (see Figure 14 on page 27), click Sleep Timer to display
the Set Sleep Timer dialog:
2. In the Turn off Drive box, select the inactivity time interval at which you want to turn off the drive. 3. Click Set Timer to save and implement your sleep timer selection.
1. On the Drive Settings screen (see Figure 14 on page 27), click Drive Erase to display
the Erase Drive dialog:
2. Read the warning about the loss of data if you erase your drive.
3. Click the I understand check box to signify that you accept the risk. 4. Click Drive Erase to erase your drive.
Note: Erasing your drive removes your password. If you created a password to protect your drive, you will need to do it again after erasing the drive. (See Password Protecting Your Drive on page 26.)
1. Click the Home tab to display the Home screen (see Figure 6 on page 10).
2. Note the version of the WD SmartWare software that is installed on your computer, shown in the WD Online box. 3. Click Update Software. Appearance of . . .
A No updates available message, An Internet connection to the Downloads page of the Western Digital Service & Support website,
4. Follow the instructions for downloading and installing the newest version for your operating system. 5. After the installation completes, note the new version shown in the WD Online box.
3. Double-click the WD SmartWare Uninstaller icon. A Western Digital pop-up screen appears:
4. Click Remove.
7 5
Description
S.M.A.R.T. is a failure-prediction function that continuously monitors key internal performance attributes of the drive. A detected increase in drive temperature, noise, or read/write errors, for example, can provide an indication that the drive might be approaching a serious failure condition. With advanced warning, you could take precautionary measures, like moving your data to another drive, before a failure occurs. The result of a quick S.M.A.R.T. status check is a pass or fail evaluation of the drive's condition. Your My Book drive has a built-in Data Lifeguard diagnostic utility that tests the drive for error conditions. The quick drive test checks the drive for major performance problems. The result of a quick drive test is a pass or fail evaluation of the drive's condition. The most comprehensive drive diagnostic is the complete drive test. It methodically tests each and every sector for error conditions, and inserts bad-sector markers as required.
The best time to run the drive diagnostics and status checks is on a regular basis, before you encounter any problems with your drive. And, because they are so fast, running the quick S.M.A.R.T. status check and the quick drive test provides a high level of assurance with minimal inconvenience. Run all three whenever you encounter disk error conditions when backing up or retrieving files. To run drive diagnostics and status checks:
1. On the Drive Settings screen (see Figure 14 on page 27), click Diagnostics to display
the Diagnostics dialog:
2. Click the button for the test that you want to run:
Quick SMART Status Quick Drive Test Complete Drive Test
Installing on Windows XP
1. After you physically connect the drive as shown in Figure 3 on page 6, the Found
New Hardware Wizard screen displays. Click Cancel.
Note: WD SmartWare installs the driver for this drive.
2. If Autorun (AutoPlay) is disabled on your computer, install the utilities and software manually: a. Open My Computer. The WD SmartWare CD drive is listed under Devices with Removable Storage. b. Double-click the WD SmartWare virtual CD.
Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive on your My Book drive. The VCD displays on your desktop and behaves just like a physical CD. To view the contents of the VCD, such as the documentation and some extra programs, right-click and select Open.
The Welcome to WD SmartWare screen displays. If Flash Player is installed on your computer, the screen is animated:
The Welcome to WD SmartWare screen displays. If Flash Player is installed on your computer, the screen is animated:
2. Continue to Getting Started With WD SmartWare Software on page 9. 3. If Autorun (AutoPlay) is disabled on your computer: a. In the Found New Hardware screen (see Figure 16 on page 47), click Cancel. a. Open My Computer. The WD SmartWare CD drive is listed under Devices with Removable Storage.
Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive on your My Book drive. The VCD displays on your desktop and behaves just like a physical CD. To view the contents of the VCD, such as the documentation and some extra programs, right-click and select Open.
The Welcome to WD SmartWare screen displays. If Flash Player is installed on your computer, the screen is animated:
Clicking the icon enables you to perform the following actions: Launch the WD SmartWare software Check the status and temperature of the drive Safely disconnect the drive Monitor alerts The sections below describe how to use the icon and alternative methods to perform these actions, as well as how to unlock the drive using the virtual CD on the desktop.
in the system tray, and then click Safely remove My Book Essential USB HDD. You may hear the drive power down as the Power LED flashes.
2. Wait for the LED to turn off before disconnecting the drive from the system.
Troubleshooting
This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems when installing or using this product, refer to this troubleshooting section or visit our support website at support.wdc.com and search our knowledge base for more help.
Answer ID
207, 3322 287, 3323 3645 3647 1425 1364 291
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows;
however, Windows users can overcome these file size limitations by formatting the drive to NTFS using the Disk Management utility. See answer ID 1287 at support.wdc.com and article IDs 314463 and 184006 at support.microsoft.com for further details. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download the External USB/FireWire FAT32 Formatting Utility from support.wdc.com/download.
Q: A: Q: A:
What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub? USB 2.0 is backward compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps. Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 2.0 adapter card or a system that does not support USB 2.0. If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation procedures and more information. Note: If an additional external drive is connected to the WD product, USB bandwidth is shared and may affect performance.
Q: A: Q: A:
Why does the drive not power up? Be sure the drive is plugged in to a power source. A special cable may be needed for computers with limited bus power. For more information in the U.S., visit our Web site at store.westerndigital.com. Outside the U.S., contact WD Technical Support in your region. Why is the drive not recognized under My Computer or on the computer desktop? If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 2.0 external storage product. The drive is not recognized correctly unless USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures.
TROUBLESHOOTING 52
Q: A:
Why won't my computer boot when I connect my USB drive to the computer before booting? Depending on your system configuration, your computer may attempt to boot from your WD portable USB drive. Refer to your systems motherboard BIOS setting documentation to disable this feature or visit support.wdc.com and see Knowledge Base answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer.
TROUBLESHOOTING 53
Appendix
This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information
ICES/NMB-003 Compliance
Cet appareil de la classe B est conforme la norme NMB-003 du Canada. This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology Equipment. Approuv pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1 : Sret d'quipement de technologie de l'information. This product is intended to be supplied by a listed limited power source, double insulated, or direct plug-in power unit marked Class 2.
Class B Device 1 Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.
(PCA)*
* O X
APPENDIX 55
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WDs specification therefor. The term of your limited warranty depends on the country in which your Product was purchased. The term of your limited warranty is for 2 years in the North, South and Central America region, 2 years in the Europe, the Middle East and Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law. The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt. WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at support.wdc.com), accident or mishandling while in the possession of someone other than WD. Subject to the limitations specified above, your sole and exclusive warranty shall be, during the period of warranty specified above and at WDs option, the repair or replacement of the Product. The foregoing limited warranty is WDs sole warranty and is applicable only to products sold as new. The remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental, consequential, or special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
APPENDIX 56
Index
Symbols
.7
E
Environmental compliance, China 55 Erase Drive screen 40 Erasing the drive 40 CAUTION about erasing the drive 40
A
AC power adapters 7 Accessories, optional 2
F
FAQs 52 File history, drive setting 37 history, screen 19 Formats 3 Front and back views 3 Full Media Scan 43
B
Backup about backing up files 13 files content box 17 procedure 15, 16 screen 14 Box contents 2
H
Handling precautions 5 Hardware 2
C
Capacity gauge 4 CAUTION about erasing the drive 40 about lost passwords 26 about preventing data loss when disconnecting 33, 51 about your unlocked drive 28 Checking 50 China RoHS 55 Compatibility with operating systems 2 Compliance, regulatory 54 Connecting the drive 6 Converting drive format 52 Creating a password 26 Customizing 36
I
Indicators 4
K
Kensington security slot 4 Kit contents 2
L
Launching WD SmartWare software 31 LEDs lock indicator 4 power/activity 4 limited warranty 56
O
obtaining service 56 Online Help 12 Operating system requirements 2
D
Disconnecting 51 Dismounting virtual CD 33 Displaying 34 Drive connecting 6 diagnostics and status checks 43 dismounting 33 eraser, setting 39 handling precautions 5 sleep timer 40 Drive Settings drive eraser 39, 40 file history 37 registration 39 security 26, 39 sleep timer 40
P
Password protecting your drive 26 CAUTION about lost passwords 26 Physical description 3 Power adapters 7 Power button 4, 34 Precautions for handling the drive 5 Preferences options, setting 38 Preferences software setting 37 Product features 1 Product registration 5
Q
Quick Diagnostic Self-test 43
INDEX 57
R
Reformating the drive 45 Reformatting the drive 52 Register Drive screen 39 Registering your drive 39 Registration drive setting 39 Registration, online 5 Regulatory compliance 54 Remove drive 33 Restarting WD SmartWare software 31 Retrieve about retrieving files 21 folder, software setting 37 folder, specifying 37 procedure 21, 24 RoHS 55 Run Diagnostics screen 43
V
Virtual CD definition 7 dismounting 33 unlocking drive from 29
W
warranty 56 WD service 56 WD SmartWare 7 Windows disconnecting the drive safely 51 flashing icon alerts 51 restarting WD SmartWare software 50 status check 50 temperature check 50 uninstalling WD SmartWare software 51 WD SmartWare icon 49 Windows Vista/Windows 7 installing drive on 47 Windows XP installing drive on 46
S
Security drive settings 39 Serial number 34 Set preferences screen 38 retrieve folder screen 37 sleep timer screen 40 Setting the drive sleep timer 40 SMART Status Check 43 Software Settings preferences 37, 38 retrieve folder 37 system throttling 37 Space available 34 capacity guage 4 Settings See Drive Settings Status check 34 System compatibility 2 file category defined 12 file category, defined 15 throttling software setting 37
T
Temperature check 34 Troubleshooting 52
U
Unlocking the drive from the virtual CD 29 Unlocking the drive manually from sleep mode 36 when SmartWare not available 35 Updating the WD SmartWare backup softINDEX 58
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, and My Book are registered trademarks; and My Book Essential, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies. 2009 Western Digital Technologies, Inc. All rights reserved.
Western Digital 20511 Lake Forest Drive Lake Forest, California 92630 U.S.A.
4779-705029-A00 August 2009