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    Airlines Balanced Scorecard: Strategy Tree and Scorecard Details

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    Freecall Andsms
    The document summarizes an airline's balanced scorecard across four key perspectives: financial, customer, flight operations, and service indicators. It provides performance metrics and targets for 16 goals across the four perspectives, including revenues, expenses, profits, types of cuisine offered, baggage rates, number of flights, passengers, aircraft utilization, passenger seats occupied, and partnerships. The overall performance of the airline across the balanced scorecard is reported as 44.44%.

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    Airlines Balanced Scorecard: Strategy Tree and Scorecard Details

    Uploaded by

    Freecall Andsms
    162 views4 pages
    The document summarizes an airline's balanced scorecard across four key perspectives: financial, customer, flight operations, and service indicators. It provides performance metrics and targets for 16 goals across the four perspectives, including revenues, expenses, profits, types of cuisine offered, baggage rates, number of flights, passengers, aircraft utilization, passenger seats occupied, and partnerships. The overall performance of the airline across the balanced scorecard is reported as 44.44%.

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    Airlines Trial

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    © Attribution Non-Commercial (BY-NC)

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    The document summarizes an airline's balanced scorecard across four key perspectives: financial, customer, flight operations, and service indicators. It provides performance metrics and targets for 16 goals across the four perspectives, including revenues, expenses, profits, types of cuisine offered, baggage rates, number of flights, passengers, aircraft utilization, passenger seats occupied, and partnerships. The overall performance of the airline across the balanced scorecard is reported as 44.44%.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    162 views4 pages

    Airlines Balanced Scorecard: Strategy Tree and Scorecard Details

    Uploaded by

    Freecall Andsms
    The document summarizes an airline's balanced scorecard across four key perspectives: financial, customer, flight operations, and service indicators. It provides performance metrics and targets for 16 goals across the four perspectives, including revenues, expenses, profits, types of cuisine offered, baggage rates, number of flights, passengers, aircraft utilization, passenger seats occupied, and partnerships. The overall performance of the airline across the balanced scorecard is reported as 44.44%.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
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    Airlines Balanced Scorecard The airline

    industry is mired

    Perspective
    Financial Perspective Customer Perspective Flight Operations

    Performance
    53.82% 41.67% 23.43%

    Service Indicator 55.56% Total Performance 44.44% Scorecard includes 4 categories, 16 indicators Help - You can change the values in "weight" column, the value must be between 0 and 10; "10" value means that the perspective or goal is the most valuable - You can change the values in "Performance" column;

    Strategy tree and scorecard details :


    Perspective Goal Financial Perspective
    Revenues

    Weight (x of 10)
    3

    Description

    Performance (%)
    53.82% 27000%

    Cash Inflows the airlines enjoys in a 3 particular year. Cash Outflows the organization has to bear 2 for various direct and indirect spending. 3 Metric is not available in trial version 2 Metric is not available in trial version Financial Perspective 3 The no. of types of meal offered to cater to 4 a large and broad range of passengers. Charges customers would have to pay for the standard Quantity of baggage allowed and the amount to be paid if it surpasses 1 the stated quantity. 2 Metric is not available in trial version 3 Metric is not available in trial version Customer Perspective 2 3 Number of flights in a particular year Number of passengers carried in all the 2 flights in a year 3 Metric is not available in trial version 2 Metric is not available in trial version Flight Operations 2 Perecntage of seats occupied by 3 passengers in a particular flight Indicates the commercial load of the 2 Airlines.

    Expenses Profits Fuel Costs Total Performance in group

    10000% 100% 2000% 53.82% 41.67%

    Customer Perspective
    Types of cuisine offered

    10%

    Baggage rates Response Time for queries Cancelled Flights Total Performance in group

    30% 10% 50 41.67% 23.43% 500% 20000% 8% 50% 23.43% 55.56%

    Flight Operations
    Flights Passengers Available Flying Time Aircraft utilisation Total Performance in group

    Service Indicator
    Passenger Seats Occupied Freight and Mail

    75% 100000%

    No. of partners in supply-chain No. of accidents Total Performance in group

    2 Metric is not available in trial version 3 Metric is not available in trial version Service Indicator

    6 1 55.56%

    Total Performance in Airlines Balanced Scorecard

    44.44%

    Powered by

    Balanced Scorecard Designer

    EVALUATION VERSION
    and weight values will not affect any changes of perspective performance and total performance values To purchase a full version, please visit http://www.strategy2act.com/ordering_metrics.htm

    Target Values
    30000% 250%

    5000% 500% 500%

    20000% 10% 3000%

    25%

    5%

    20% 5% 0

    50% 15% 100

    10000% 60000% 17% 100%

    100% 10000% 3% 20%

    100% 150000%

    68% 50000%

    10 0

    0 10

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