Cisco IP Telephony 1-2-3

IP Telephony 1-2-3
Marquis Harper CCIE# 14435
Session Number Presentation_ID
2006 Cisco Systems, Inc. All rights reserved.
Cisco Public
Step # 1
The Phone
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Cisco IP Communication Devices

Cisco IP Phone 7902G Cisco IP Phone 7905G Cisco IP Phone 7912G Cisco IP Phone 7960G Cisco IP Phone 7961G Cisco IP Phone 7914 Expansion Module Cisco IP Phone 7970G Cisco IP Phone 7971G-GE Cisco IP Phone 7985G
Cisco Wireless IP Phone 7920

Cisco IP Phone 7940G Cisco IP Phone 7941G
Cisco IP Conference Station 7936
Cisco VT Advantage Video Telephony Solution

Cisco IP Communicator
Cisco Public
Broadest Choices Among IP Endpoints

Cisco IP Phone 7970G/7971G-GE New Cisco IP Phone 7960G / 7961G New Cisco IP Phone 7940G / 7941G
Update Cisco Wireless
New
Cisco IP Phone 7985G
Cisco VT Advantage
IP Phone 7920
Cisco IP Phones 7905G/7912G
Cisco VG248 Analog Phone Gateway
Cisco IP Conference Station 7936 Cisco IP Phone 7902G Cisco ATA 186/188
Session Number Presentation_ID 2006 Cisco Systems, Inc. All rights reserved.
Cisco Public

Common areas: hallway, manufacturing floor, break room, reception, or office cubicle Low-to-medium telephone traffic Pixel-based display (Approximately 5 lines + Soft keys + Date/Time/Menu Title)
Single Line / Directory Number (DN)

Cisco Inline Power Powered Patch Panel Support Local power option available Single RJ45 connection (no Ethernet switch) Hard Hold key Visual Message Waiting Indicator Call Monitor (No microphone) No headset jack
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Cisco Wireless IP Phone 7920

Mobile Wireless Phone increases Productivity by increasing Reach-ability Reduce Costs by Utilizing a Single Converged Network
Easy to use wireless IEEE 802.11b wireless IP phone

Pixel Display provides intuitive access to features Two soft keys dynamically present calling options
Multi-line Appearance - 6 extensions/ speed dials

Supports G.711 / G.729A Standard and Extended Li-ion Batteries
More
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Cisco IP Conference Station 7936 (continued)
360-degree room coverage - provided by powerful, digitally- tuned speaker and three microphones DHCP for auto address configuration to IP Network Single cable design Simple to install - configures with Cisco CallManager Auto configuration - Phone number, software images and personalized settings
Cisco Public

Manager IP Phone for the professional worker High or busy telephone traffic Six linesmix directory numbers or speed dial, call waiting
Display area: pixel display with dynamic feature access using soft keys
Additional display area for value-added services and applications Info key for on-line help with features Visual Message Waiting Indicator Multi-protocol support -SCCP, SIP, and MGCP
Services key for XML-based information 24 user-selectable Ringers
High-quality hands-free speaker

Built-in headset connection 10/100BaseT, two-port Ethernet switch Inline power-compatible
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Executives, decision makers, and PCless environments Advance XML development platform for more dynamic applications High resolution, large graphical pixel display (320 x 234), supporting a 12 bit color depth Dynamic feature access via Touchscreen or five soft keys
Eight lines - mix directory numbers or speed dial, call waiting

Info key for on-line help with features Visual Message Waiting Indicator
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Gives your PC the functionality of an IP phone Access your phone extension and services outside the office (on/off campus)
Easy to use
Feature parity with Ciscos advanced IP phones Multiple lines, barge, extension mobility IP Phone services support (XML) Audio Tuning Wizard for setting audio levels properly
Easy to manage
Unified administration with Cisco IP phones Scaling 1 to 1 with IP phones (unlike TAPI-based) Automatic software updates
Easy to deploy
Manage user configurations Auto-detection of Cisco VPN client
Premium voice quality

Advanced jitter buffer and packet loss concealment algorithms Audio "Tuning Wizard for setting levels Echo suppression and noise cancellation
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#2
The Server
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Cisco MCS 7800 Series
Platform MCS 7815-I1 MCS 7825-I1 MCS 7835-I1 MCS 7845-I1 MCS 7825-H1 MCS 7835-H1 MCS 7845-H1
Space Tower 1U Rack 2U Rack 2U Rack 1U Rack 2U Rack 2U Rack
Mount Mount Mount Mount Mount Mount
Processor Pentium 4 3060MHz Pentium 4 3400MHz Nocona Xeon 3400MHz Nocona Xeon 3400MHz Pentium 4 3400MHz Nocona Xeon 3400MHz Nocona Xeon 3400MHz
CPU Equipped 1 1 1 2 1 1 2
CPU Max 1 1 2 2 1 2 2
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Cisco MCS 7845-H1

Performance
Dual Nocona Xeon 3.4GHz, 800MHz FSB

4GB SDRAM
High-Availability Components
Four 72GB hot-swap SCSI RAID hard drives (two additional 144GB drives on ECS1)
Redundant hot-swap power supplies Redundant hot-swap fans
Flexibility
Optional 20/40-GB hot plug DAT tape drive

Serviceability
System Health LEDs
Integrated Lights Out (iLO) Remote Management Redundant ROM for Reliable Server Operations
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MCS Software Matrix

Application 7815-I1 7825-I1 7825-H1 7835-H1 7835-I1 7845-H1 7845-I1 CallManager Yes Yes Yes Yes Yes Yes Yes CCC No Yes Yes Yes Yes Yes Yes CER Yes Yes Yes Yes Yes Yes Yes ICM Ent/Hosted Yes Yes Yes Yes Yes Yes Yes IPCC Express Yes Yes Yes Yes Yes Yes Yes IPCC Ent/Hosted Yes Yes Yes Yes Yes Yes Yes IPICS No No Yes No No Yes No IP IVR Yes Yes Yes Yes Yes Yes Yes ISN No No No No No Yes Yes MeetingPlace No No No Yes Yes Yes Yes PA No Yes Yes Yes Yes No No Queue Mgr. No Yes Yes Yes Yes Yes Yes Unity Yes Yes Yes Yes Yes Yes Yes Unity Bridge Yes No No No No Yes Yes
Yes = The Application supports the server No = The application does not support the server
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Cisco Media Convergence Server Positioning with Cisco CallManager

High
(Dual processor)
Availability
Cisco MCS 7845-H1 Cisco MCS 7845-I1 Cisco MCS 7835-H1 Cisco MCS 7835-I1 Cisco MCS 7825-H1 Cisco MCS 7825-I1
Low
Cisco MCS 7815-I1
Performance
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CallManager Single-Server Capacities
Cisco MCS 7845-H1 or MCS 7845-I1 CallManager 3.3 Release or Greater
Cisco MCS 7835-I1 or MCS 7835-H1
Cisco MCS 7825-H1 or MCS 7825-I1
Cisco MCS 7815-I1
300
500
1000 IP Phones
2500
7500
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#3
The Switch
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QoS - Auxiliary VLAN

Automatic Phone VLAN Configuration
Phone VLAN = 200 tagged with VVID PC VLAN = 3 untagged
IP Phone: IP Subnet B
No end-user intervention required Preserves existing IP address topology
Desktop PC: IP Subnet A
Extends the benefits of VLANs to IP phones Uses 802.1Q technology between switch and phone
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IP Phone Initialization: Inline Power

Modified FLP (Fast Link Pulse) Return FLP Inline Power MAC: 003094C3AD7E CDP (I Need 6.3 W)
Catalyst Switch
Phone: Mute, Headset, Speaker Buttons Illuminated
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IP Phone Initialization: AUX VLAN

FLP CDP (VLAN Number)
Catalyst Switch
MAC: 003094C3AD7E
Phone Displays: Configuring VLAN Check Settings: NetCfg->19 Operational VLAN ID
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IP Phone Initialization: IP Configuration

CDP DHCP Req DHCP Rsp (IP Add, Def-GW, TFTP, DNS*) MAC: 003094C3AD7E
Catalyst Switch
DHCP Server
Phone Displays: Configuring IP *DNS Is Optional Check Settings: NetCfg-> 1 DHCP Server NetCfg-> 6 IP Address
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IP Phone Initialization: TFTP

CDP DHCP Req DHCP Rsp (IP Add, Def-GW, TFTP, DNS*) MAC: 003094C3AD7E TFTP Read TFTP Data (OS79XX.txt) TFTP Read TFTP Server
Catalyst Switch
DHCP Server
TFTP Data (SEP003094C3AD7E.cnf.xml)
Phone Displays: Configuring IP Error Verifying Config Info Check Settings: NetCfg-> 8 TFTP Server
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IP Phone Initialization TFTP Trace

TFTP traces provide more information on initialization process
TFTP|[opcode = 1] [Mode = octet] [thread count 0]| <CLID::StandAloneCluster> <NID::172.21.54.99><CT::3456:10.94.145.219:50953><IP::10.94.145.219> <DEV::SEP003094C25FCE.cnf.xml> TFTP|file error[File Name or path not found 2]|<CLID::StandAloneCluster> <NID::172.21.54.99><CT::3456:10.94.145.219:50953><IP::10.94.145.219> <DEV::SEP003094C25FCE.cnf.xml>
Note that the phone requests the configuration file

SEP0002FDAEFB9D.cnf.xml from the CallManager (version 3.1 and above) Phone Loads in CallManager Releases prior to 3.1 request the File name: SEP0002FDAEFB9D.cnf 3.0.12 will understand both file formats
Files served by TFTP

Are located in c:\Program Files\Cisco\TFTPPath CCM 3.2: By default SEP.cnf.xml files cached in RAM and not written to disk Goto TFTP Service Paramaters to disable caching
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IP Phone Initialization: DNS

CDP Catalyst Switch DHCP Server TFTP Server
DHCP
TFTP (CCM1 = SJSUB1) DNS Request (SJSUB1 = IP?) DNS Response (SJSUB1 = x.x.x.x)
MAC: 003094C3AD7E
DNS Server
Phone Displays: Configuring IP CallManager Name DNS Error Defaulting CM To TFTP Server Check Settings: NetCfg-> 14 DNS Server 1
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IP Phone Initialization: CCM Registration

CDP Catalyst Switch DHCP Server TFTP Server
DHCP
TFTP DNS Skinny Register
MAC: 003094C3AD7E
DNS Server
Call Manager
Skinny Registration Confirm
Phone Displays: Configuring CM List Registration Rejected Opening 10.1.1.1 CM Down, Features Disabled Check Settings: NetCfg-> 21 Call Manager 1
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AVVID SCCP Client Registration
DHCP Request DHCP Reply w/TFTP Addr TFTP Request for .cnf TFTP Reply with .cnf file Station Register Station Register Ack or Rej Station Capabilities Request Station Capabilities Response Station Button Template Req Station Button Template Res Station Time Date Req Station Define Time Date
DHCP Request DHCP Reply with /TFTP Addr TFTP Request for .cnf TFTP Reply with .cnf file Station Register Station Register Ack or Rej Station Capabilities Request Station Capabilities Response Station Button Template Req Station Button Template Res Station Time Date Req Station Define Time Date
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Post Initialization: The Sound of Success
Sweet! Dial Tone!
Registered
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Back to the Phone
It is all about the phone from the end user perspective. It is what differentiates Cisco IP Telephony from legacy TDM systems.
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What are IP Phone Services?
Interactive applications presented via the Cisco IP Phone display and controls Requested through the Services button, or Pushed down from applications Easily developed, using pre-defined XML objects: custom text, input, graphics, audio streaming, etc. Web-based services model Example applications:
Timecard applications
Inventory systems access/interaction Corporate wide audio/text notification systems Combined with CTI: unlimited interactive voice and display application possibilities!
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IP Phone Services CallManager Configuration

2
Developer or CallManager Administrator copies the Web Script files to a Web (HTTP) Server that the CallManager will point to for IP Phone Services
CallManager Administrator adds IP Phone Services and makes it available to the users
4
User logs into CallManager User Preferences and configures which Services to be displayed on the phone
Sample.asp XML Tags
5
User presses the Services button on the IP Phone to display the selected IP Phone services on the LCD screen
Web Developer creates the IP Phone Services Application

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Wheres the load?

CM Server: Minimal load
Internet
firewall
Proxy Web Server
Most of the load is on the server processing the IP Phone web scripts
IP Phone: Light load
Use Web Server Design best practices to optimize your web configuration
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Hospitality
A collection of unique and powerful applications developed by AVVID partners that help hotels provide enhanced services to their guests while improving overall operations and reducing costs Display events and schedules Provide speed dials, directories, previous call history to guests Set up wake up calls Order room service Enable hotel staff to input information on room status Advertise services such as the spa or local specials
Room Service
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Education K12
PhoneTop
A suite of applications that allow education customers to use the Cisco IP Phone to perform administrative functions:
Take attendance Issue/monitor electronic hall passes Conduct visitor control & timekeeping, Receive bulletins SIF Agent allows the Cisco IP Phone to participate within a Schools Interoperability Framework (SIF) network - see www.sifinfo.org
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New World Applications Hospitals and Medicine
Empower employees Competitive Advantage Customer Satisfaction Employee Satisfaction Revenue Generation Cost Controls / Reductions
On-Screen Patient Finder On-Screen Doctor Locator On-Screen Test Results On-Screen Test Scheduling On-Screen On-Call List (Priest, Doctors) On-Screen Equipment request and locator On-Screen Timecards On-Screen HR Information
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Session Number 2002, Cisco 2006 Presentation_ID Systems, Inc. All rights reserved. Cisco Systems, Inc. All rights reserved.
Horizontal IP Telephony XML Apps

Broadcast Messaging
Send Text and Audio Broadcasts to phones. Audio is pre-recorded or live Use during emergencies / evacuations Meets needs of hearing and visual impaired Options to broadcast to specific zones, continuous repeating, for specific durations, schedule when to broadcast Use for organizational or corporate announcements Use as a zone paging system
New World Applications
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New World Applications Horizontal IP Telephony XML Apps

Employee Services
Time Card: Clock In / Out Time Off Requests Shift Swap Requests Employee Bulletins Employee Benefit Information
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Productivity Scalability
Mobility
Security Availability Adaptability
Improve Productivity: Access Applications from Your IP Phone

Web site integration via XML to your Cisco IP Phone
Cisco MeetingPlace
Amber Alert
Call Center
Time Card
Real Estate
Automotive
Extend information flow to workstations with no PC

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Extension Mobility
Directory Call Mgr
Data Center
Directory based phone log-in

Application XML based
-authenticates to directory -Updates CallManager with user extension -Users extension is pushed to phone where login occurred -User receives all personal settings
Web Server
DHCP Server
Bldg 2
Applicable for mobile office environments Substantial cost savings benefits
Bldg 1
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What is it?
Extension Mobility allows individuals to configure a Cisco IP 7960/7940 phone temporarily, by logging into that phone. Once logged in, the phone adopts the users assigned line numbers, speed dials, configured services and other user specific settings.
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Some uses
Sales offices Consulting companies Companies with people working in shifts Universities, where they want to charge students for the calls
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Background
Technology:
Q: What are IP phone services?
A: Applications that utilize the web client capabilities on IP phones. XML applications that enable the display of interactive content with text and graphics on Cisco IP phones
History:
Evolution of telephone from voice service to new breed of Internet appliance
Business Drivers
Increase and improve personal and workgroup productivity Increases ROI of IP telephony investment
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How Does It Work?

Standards-based architecture (XML over HTTP) Phone has built-in HTTP client Phone communicates with back-end web server running application Anyone with basic understanding of web development and right tools can create an IP phone service
1. IP Phone sends HTTP request for web page
Web Server
XML / text 4. IP Phone parses the file and interprets how the page shows on the screen
3. Web page sent to IP Phone
2. Server runs a script to dynamically builds an XML page to return to the IP Phone
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Login/Logout Behavior / Call Flow
2000, Cisco Systems, Inc. 2006 Cisco Systems, Inc. All rights reserved.
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Login Call Flow
1. A user presses the Services button on the Cisco IP phone and requests to log in. This action invokes a URL for the EM application. 2. The phone sends a formatted XML/HTTP query to the EM service to determine the state of the phone. The service responds in an XML format with "No one logged in.
3. The application prompts the user for UserID and PIN. The user enters the UserID and PIN and presses the Submit soft key.
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Login Call Flow

4. The phone performs a HTTP request and the application tries to authenticate the UserID and PIN 5. If the UserID and PIN cannot be authenticated, the phone displays "Authentication Error. If the UserID and PIN is authenticated, the application queries the Cisco IP Telephony Directory to get the list of device profiles associated with the user 6. The directory responds with the list of the user's device profile(s). If the list has more than one entry, the phone displays the device profiles from which the user can choose
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Login Call Flow
7. When the user chooses an entry from this list (or if the list has only one entry), the application generates the XML for the service 8. The application determines the URL of the service and posts, via HTTP, the generated XML login request to this URL
Note Extension Mobility looks up the URL in the Directory on the first instance only; the URL is then stored as a static variable.
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Login Call Flow
9. The service responds in a defined XML format to the request with a Success (or Failure) message
10. The application returns the correct notification to the device; the user sees a "Login Successful" message on the phone. The phone restarts with the user's device profile
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Logout Call Flow

1. A user presses the Services button on the Cisco IP Phone and requests to log out. This action invokes a URL for the EM application. 2. The application generates the XML to query the EM service for the current state of the device. 3. The service responds to the application with the current state of device; for example, <userID> is logged in. 4. The application prompts the user to confirm that they want to log out.
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Logout Call Flow
5. When the user presses the Yes soft key to confirm that they want to log out, the application generates XML for the logout operation. 6. The application looks up the service URL and posts, via HTTP, the generated XML to the URL. 7. The service responds to the application request with a Success or Failure message in an XML format.
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Logout Call Flow
8. The application parses the received XML and creates an XML response message. 9. The XML gets returned as a suitable notification to the device, and the phone displays "Logout successful" to the user. 10. The phone restarts to load the original user profile.
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Login/Logout Behavior
You can establish a time limit so that Cisco CallManager Extension Mobility automatically logs out users after a certain time throughout the cluster
It is recommended that you direct your users to log in to their phones at the beginning of the work day. This practice ensures that their user device profile gets loaded on their phone. If they make changes to their profile on the Cisco CallManager User Options window, the changes will apply wherever they log in again. The change will not be applied if the user is already logged in.
If the User Locale associated with the login user or profile is not the same as the locale or device, after a successful login, the phone will perform a restart followed by a reset. This occurs because the phone configuration fill is being rebuilt. Add-on module mismatches between profile and device may have the same behavior.
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If you set multiple login not allowed, EM supports only one login at a time on a device. Subsequent logins will fail until the user logs out.
If Auto Logout is not enabled, if users forget to log out of a phone, as system administrator, you can log them out. Or, another user can log them out when the second user tries to log in to that phone.
If users are logged out of an IP Phone that has the EM feature configured for it, they cannot make calls or check voice-mail messages from that phone until they log in. If they can hear a busy signal after pressing the Messages button or any key on the touchtone key pad, then they must log in before using the phone. Users can log in to a phone that is off the hook; however, their IP Phone will not assume their settings until they go on hook. When they go on hook after logging in, their phone will display a "Resetting..." message and then their phone settings will be available from that phone.
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User's EM profile does not maintain ring type, contrast settings, and volume settings; users configure these settings directly on the Cisco IP Phone
Feature works within a single CallManager cluster only
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Session Number 2001, Cisco Systems, Inc. All rights reserved. 2006 Cisco Systems, Inc. All rights reserved. Presentation_ID
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Cisco IP Telephony 1-2-3

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IP Telephony 1-2-3

Marquis Harper CCIE# 14435

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Cisco IP Communication Devices

Cisco Wireless IP Phone 7920

Cisco IP Conference Station 7936

Cisco VT Advantage Video Telephony Solution

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Broadest Choices Among IP Endpoints

Cisco IP Phone 7985G

Cisco IP Phones 7905G/7912G

Cisco IP Phone 7905G

Single Line / Directory Number (DN)

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Cisco Wireless IP Phone 7920

Easy to use wireless IEEE 802.11b wireless IP phone

Multi-line Appearance - 6 extensions/ speed dials

2006 Cisco Systems, Inc. All rights reserved.

Cisco IP Conference Station 7936 (continued)

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Cisco IP Phone 7960G

Services key for XML-based information 24 user-selectable Ringers

High-quality hands-free speaker

Cisco IP Phone 7970G

Eight lines - mix directory numbers or speed dial, call waiting

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Premium voice quality

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Cisco MCS 7800 Series

Space Tower 1U Rack 2U Rack 2U Rack 1U Rack 2U Rack 2U Rack

Mount Mount Mount Mount Mount Mount

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Cisco MCS 7845-H1

Dual Nocona Xeon 3.4GHz, 800MHz FSB

Optional 20/40-GB hot plug DAT tape drive

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

MCS Software Matrix

Session Number Presentation_ID

2006 Cisco Systems, Inc. All rights reserved.

Cisco Media Convergence Server Positioning with Cisco CallManager

Cisco MCS 7815-I1

CallManager Single-Server Capacities

Cisco MCS 7845-H1 or MCS 7845-I1 CallManager 3.3 Release or Greater

Cisco MCS 7835-I1 or MCS 7835-H1

Cisco MCS 7825-H1 or MCS 7825-I1

Cisco MCS 7815-I1

2006 Cisco Systems, Inc. All rights reserved.

Session Number Presentation_ID