CH 14

Chapter 14
Information Technology
Economics
Information Technology For Management 6th Edition

Turban, Leidner, McLean, Wetherbe
Lecture Slides by L. Beaubien, Providence College
John Wiley & Sons, Inc.

Chapter 14 1
Learning Objectives
 Identify the major aspects of the economics of
information technology.
 Explain and evaluate the productivity paradox.
 Describe approaches for evaluating IT
investment and explain why is it difficult to do it.
 Explain the nature of intangible benefits and the
approaches to deal with it.
 List and briefly describe the traditional and
modern methods of justifying IT investment.
Chapter 14 2
Learning Objectives (Continued)
 Identify the advantages and disadvantages of
approaches to charging end users for IT services
(chargeback).
 Identify the advantages and disadvantages of
outsourcing.
 Describe the economic impact of EC.
 Describe economic issues related to Web-based
technologies including e-commerce.
 Describe causes of systems development failures,
the theory of increasing returns, and market
transformation through new technologies.
Chapter 14 3
Moore’s Law
Chapter 14 4
Value of Information - Evaluating
One measurement of the benefit of an investment is

the value of the information provided. The value of
information is the difference between the net benefits
(benefits adjusted for costs) of decisions made using
information and the net benefits of decisions made
without information.
Value of information = Net benefits with information - Net benefits without information
Chapter 14 5
Cost-Benefits Analyses - Evaluating
Chapter 14 6
“Costing” IT Investments - Evaluating
 Placing a dollar value on the cost of IT investments is not a simple
task. One of the major issues is to allocate fixed costs among
different IT projects. Fixed costs are those costs that remain the
same in total regardless of change in the activity level.
 Another area of concern is the Life Cycle Cost; costs for keeping it
running, dealing with bugs, and for improving and changing the
system. Such costs can accumulate over many years, and
sometimes they are not even anticipated when the investment is
made.
 There are multiple kinds of values (tangible and intangible)
 improved efficiency
 improved customer relations
 the return of a capital investment measured in dollars or
percentage
 many more …
 Probability of obtaining a return depends on probability of
implementation success
Chapter 14 7
Intangible Benefits
Sawhney’s Method of Handling
 Think broadly and softly.
 Supplement hard financial metrics with soft
ones
 Pay your freight first.
 Think carefully about short-term benefits that
can “pay the freight” for the initial investment
in the project.
 Follow the unanticipated.
 Keep an open mind about where the payoff
from IT and e-business projects may come
from
Chapter 14 8
Specific Evaluation Methods
Chapter 14 9
Specific Evaluation Methods (Continued)
Chapter 14 10
“Costing” IT – Economic Strategies
Chapter 14 11
Outsourcing
Chapter 14 12
Economic Potential of IT
Chapter 14 13
Web-based Systems – Economic Strategies
Web-based systems can considerably increase productivity and

profitability. However, the justification of EC applications can be difficult.
Usually one needs to prepare a business case that develops the
baseline of desired results, against which actual performance can and
should be measured. The business case should also cover both the
financial and non-financial performance metrics against which to
measure the e-business implementation and success.
Most decisions to invest in Web-based systems are based on

the assumption that the investments are needed for
strategic reasons and that the expected returns cannot be
measured in monetary values.
Chapter 14 14
Failures
Information technology is difficult to manage and can be costly

when things do not go as planned. A high proportion of IS
development projects either fail completely or fail to meet some of
the original targets for features, development time, or cost. Many
of these are related to economic issues, such as an incorrect cost-
benefit analysis.
The economics of software production suggest that, for

relatively standardized systems, purchasing or leasing can
result in both cost savings and increased functionality.
Purchasing or leasing can also be the safest strategy for
very large and complex systems.
Chapter 14 15
Managerial Issues
Constant growth and change.

Shift from tangible to intangible benefits.
Not a sure thing.
Chargeback.
Risk.
Outsourcing.
Increasing returns.
Chapter 14 16
Chapter 14
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herein.
Chapter 14 17

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Chapter 14

Information Technology For Management 6th Edition

John Wiley & Sons, Inc.

One measurement of the benefit of an investment is

Web-based systems can considerably increase productivity and

Most decisions to invest in Web-based systems are based on

Information technology is difficult to manage and can be costly

The economics of software production suggest that, for

Constant growth and change.

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