National Database And Registration Authority (NADRA) Information Systems

(Case Study Presentation)

Presented By: Syed Asad Husnain Bukhari Deputy Manager (NADRA)

Case Study Administration

Introduction
Introduction of the Presenter Introduction of NADRA
Company Products Structure Culture

Information Systems Essentials

Information Technology Fundamentals
Hardware Software Network Database

IS Personnel Information flow & Processing Management Reporting

Case Study Administration

Evaluation Session
Management Concerns and Problems
IT People Culture Training

Discussion and Q&A Session

We NADRA will be highly interested to have your feedback through this discussion and evaluation session So Ill be looking forward for your participation

Information Systems
Standards/ Procedures
Data Processing Database Management Decision Support Alliances & E-Business Knowledge Management

Information

System

Hardware Software Databases Networks

Users

IS Personnel

Collected, Processed, Stored, Transmitted

Introducing the Presenter (Asad Husnain Bukhari)

Educational Qualification Work Experience
Current Job
Deputy Manager

(Regional Manager Operations)

Responsibilities Experience at NADRA
Local Vs. Foreign

Future Plans
Ongoing Research Continuous Thrust for Knowledge This Presentation is a step forward as well

Introduction
(NADRA) National Database and Registration Authority

Background & Establishment

Initial Stages National Database Organization (NDO) was established under Ministry of Interior National Database was possible due to information gathered through National Data Forms during the Population Census 1998 The Emergence of NADRA
NADRA Ordinance 2000

To cater for a cohesive and unified approach in both Registration and Social fields NADRA was created on 10 March 2000 by merging the National Database Organization (NDO) and Directorate General of Registration

Vision
A Catalyst for Change NADRA is the most modern organization which will provide base for the better

governance of Pakistan and will also prove as a model organization for Public Sector of Pakistan.

Mission
Proud to be Pakistani Custodian of Pakistani Identity Reliability (Restoring National & International Confidence) National Information Infrastructure Customer Care Corruption Free Convenience Efficient

Administrative Structure
Headquarter Islamabad (HQ) Regional Headquarters (RHQ)
Karchi, Quetta, Sukhar, Multan, Lahore, Sargodha, Peshawar and Islamabad

District Registration Offices (DRO) NADRA Swift Registration Centre (NSRC) Sub DRO (SDRO) Satellite Swift Registration Centre (SSRC) Mobile Van Registration Centre (MVRC)

Structure
Chairman Board of Governors Printing Facility National Dataware House

RHQs

Directorates

NSRCs

DROs

SSRCs

MVRs

SDROs

Technical Structure

User and Feeder Agencies

(Concept to Reality)
Sharing of National Data would be based on Mutual

Interfacing

Federal & Provincial Ministries Election Commission of Pakistan Private Agencies involved in Developmental Work Central Board of Revenue Excise and Taxation Department Land Revenue Department Autonomous / Semi-Autonomous Bodies like WAPDA, PTCL, etc. Civil Forces Armed Forces Federal And Provincial Police Federal Investigation Agency

Expected Advantages
Elimination of bogus and duplicate cards Enhanced Authenticity of Pakistani Passports
Control over Illegal immigration and related social problems Effective Law Enforcement and Administrative Control Demographic Data for Planning of Social Sector and Infrastructure Projects Reliable Data on Population Equitable Resource Allocation and Distribution

Planning and Functioning of Government Offices

Monitoring of Social Sector Projects Broadening of Tax base and Revenue Generation Utility Companies and Public Sector Corporations' Performance Assistance in Effective Law Enforcement and Administrative Control

Products & Projects

Current Products
Computerized National ID Cards (CNIC) National ID Cards for Overseas Pakistanis (NICOP) Pakistan Origin Card (POC) Children Registration Certificate (CRC) Machine Readable Passports (MRP) Vehicle Identification and Monitoring System (VIMS)

Projects
National Data Warehouse Swift Registration Centers Electoral Rolls Billing Machines (KIOSK) Geographical Information Systems Network Information Infrastructure Earthquake Affected Registration

NADRA Products

NADRA Revolutionary PRODUCTS

VeriSys BioSys Machine Readable Passport Readable Visa Project Automatic Border Control System Online Bill Payment Kiosk Computerized Birth Registration Certificate Vehicle Identification & Tracking System Driving License with RFID Geographical Information System Integrated Security Solutions Person Identification Devices Job Evaluation System Project Management Services

Computerized National Identity Card

The Computerized National ID Card (CNIC) includes a sophisticated array of security features to safeguard against fraud and improper use. The CNIC contains machine-readable information, although characteristics can be seen with the naked eye and others must be verified using optical aids. The special characteristics of the CNIC will protect its integrity.

People Applied For CNIC All over Pakistan 4,51,99,069

People Got CNIC 4,25,92,414

Multan Region

76,73,075

66,49,304

National Identity Card for Overseas Pakistanis

Among other cards, NADRA Ordinance envisages issuance of cards to Pakistani workers/emigrants and citizens /resident abroad and Pakistanis holding dual nationality who have got themselves registered under the NADRA Ordinance. This card is known as the National Identity Card for Overseas Pakistanis (NICOP). On account of its utility, it is an identification document usable in place of NIC whenever required. However NICOP is more than just an identification document.

Pakistan Origin Card

A person shall be an eligible foreigner of Pakistan origin or eligible for Pakistan Origin Card if he is a foreigner; and he had been a citizen of Pakistan at any time during his life. Among other cards, NADRA Ordinance envisages issuance of cards to foreigners of Pakistani origin who have got themselves registered under the NADRA Ordinance. This card is called the Pakistan Origin Card. On account of its utility, it is an identification document usable in place of NIC whenever required. However POC is more than just an identification document.

Child Registration Certificate

Child registration is the fundamental right that every country should provide to the children of its citizens. The right of name and nationality is ensured in Article 7 of the United Nation Convention on the Rights of the Child, where Pakistan was a signatory. Children registration is essential not only for their identity but also for governments for their social services planning. It ensures the availability of health and educational facilities to the children. Registration is a proof that is needed for a number of services and it recognizes the child as a citizen of a country with rights to be cared for. Despite of all the policies and legislations for birth registration, Pakistan has not been able to achieve the targets and many children in Pakistan are still deprived of this fundamental right.

Automatic Border Control System

Supplementing the electronic passports is the state-of-theart border control system designed for immigration authorities to efficiently process all arrival and departures at airports, railway stations and bus terminals. The Automated Border Control (ABC) is a fully automated immigration control system linked with the central database that makes full use of the ePassport not only by reading all electronic passports but also performs Facial Recognition as well as fingerprint Identification to positively identify. This system is capable of reading and processing all e-Passports as well as all identity documents such as the National Identity Cards for Overseas Pakistanis.

ONLINE BILL PAYMENT Kiosk

The Online Payment Kiosk is designed to enable utility bill payments as well as perform electronic banking after proper authentication from biometric and online verification systems using the computerized national identity cards.

Additional Benefits
Offers online banking and other services reducing teller lines and labor costs. User-friendly touch-screen increases throughput and speeds-up transaction time. Kiosks installed at offsite/remote locations offer convenience and more timely payments. Selection of English and Urdu options empower all customers to use the kiosk easily. Security algorithms ensure safety in every online transaction.

CHILD BIRTH REGISTRATION CERTIFICATE

To Develop A Data Entry And Acquisition System For The Issuance Of Computerized Birth Registration Certificate (CBRC) At Union Council Level With An Online / Web Based Monitoring Facility To Designated Government Officials, Having The Status Report For A Particular Application With An Added Feature Of Management And Statistical Report And To Develop The Back End Process And Procedures To Transform, Extract And Load The Data Into National Data Warehouse

VEHICLE IDENTIFICATION & MONITORING SYSTEM

The project dimension include the computerization of the manual data acquisition process, electronically registering vehicles, assigning a unique Vehicle Identification Number (identity) to each vehicle, creating linkages with the owner by virtue of their Computerized National Identity Card and tracking the on-road vehicles in case of theft etc. NADRA used Radio Frequency Identification Device (RFID) technology to track on-road vehicle. We have developed the end-to-end software, customized the hardware for placement at outdoor manned & automated check-posts and developed control console in-house to create this state-of-the-art system.

DRIVING LICENSE WITH RFID

The prevailing turmoil and security concerns in the world demand robust identification and verification systems that allow authorities to be constantly vigilant and thus prevent any kind of unlawful acts. NADRA recognizes its responsibility in doing whatever it can to enhance the security of documents and to improve public safety and national security. This new Drivers License makes it harder to counterfeit or steal drivers licenses, by adding the RFID computer chips. These RFID tags foil identity theft and prevent criminals from using false documents to move about freely.

Job Evaluation System for all Walks of Life

Among other products, NADRA is proud to render services in the field of Job Evaluation and Recruitment for all walks of life. Job Evaluation System is a state of the art module that can evaluate the ability and skill of candidates in a very convenient way. This is an online application which provides the facility to conduct a nation wide test/selection at the same time.

Project
NADRA Swift Registration Centers (NSRC)

NADRA Swift Registration Centre (NSRC)

The Swift registration centers (NSRC's) Concept

One-stop-shop, Designed to eliminate inaccuracy in the re-issuing of the ID cards By minimizing human intervention in handling NIC forms as seen in the past experience. The NSRC concept is to provide superior service to the citizens of Pakistan, and to introduce a corporate culture in the public service environment, trying to break free from the existing shackles of corruption, un-professionalism, and red tapeism

NADRA Swift Registration Center (NSRC)

Process
The principal of live data capture System requires the applicant's presence with their old NIC's With other related documentation to process a CNIC application

Applicants are professionally guided through a process of:

Data Entry Photo Imaging Signature and Thumb Impression Capture Using latest technology and Expert assistance from the trained staff

Commitment
Our motto "Identification with convenience We treat each customer as a VIP

Islamabad DWH

DRO Record

Attested Form Received

Verification

Verified ?

Verified

Not Verified Attested Form & Required Documents Printing Facility

Verified

DWH Verification

Uploaded to NDWH

NSRC Vs. DRO

Swift Registration Centre Computerized Data Acquisition Centre Flat Structure Corporate Style Public Sector Organization Culture
District Registration Office Rich Record Depository Hierarchical Structure Typical Public Sector Organization Culture

Complaint Management System

Complaint Management System logs and resolves the complaints received directly from applicants (visiting in person) or through applications, E-mail & Fax. A team is organized to respond to applicants and resolve queries by using CRM and CMS applications with a view to persuade concerned branches/people to expedite the complaint resolution. Complaints Centers in addition to resolving complaints also acting as information centers providing all information regarding NADRSs products.

Information Systems (NADRA)

IS related Powers
Multipurpose Databases

Data Warehouses
Networking Interfacing of Databases and Related Facilities Information Sharing

National Information Infrastructure (NII)

Country wide data communication network E-Governance Automated fingered identification system Mutual Interfacing User and feeder Agencies

Information Technology Fundamentals

Software Hardware Network Databases

Hardware
Computer Accessories Camera Thumb Digitizer Signature Scanner Form Scanner Switch Printer LEDs Speaker Mini Frame Data Storage Depositories Sattelite Fiber Optic Web Server Printing Facility Billing Machines RFIDs BIO Metric Sensors/ Detectors

Software
Microsoft Windows 2000 Advance Server FTRC Application SQL Server Perl Language PDMS-Urdu Font CRM Applications Online Verification Applications

Network
NSRC Using Dialup Reverse Population Data Filter PRI RHQ

FTP Islamabad

FTP Multan Daily Reports & other Important Documents

Islamabad Server Using Satellite

1.Batches 2. CRM Files 3.Daily Reports

RWP I PKN ISL

KWL HQ
Islamabad

CHK

VHR

AJK

KVL SWL PKN LHR 1 RWP II

MUR SWL

PKN KWL

KWL RHQ Lahore LHR 2 NRV PAT GUW

QSR
Connected with Satellite

BWP RHQ Multan

Multan

VHR

GUJ

KVL

RYK
Connected Using FTP

MCN SQB

Databases
Modes/ Types of Data
English Urdu/ Sindhi Numeric Date & Time Stamps Images Wavelet Sequential Query (WSQ) Facial Recognition

Databases
Technologies
TeraData (Both in Urdu & English) Oracle SQL Server

Capacities
At NDWH
1500 TB (60%) Extendible

At Each NSRC
Server Contains 5 X 40 GB HDD

Main Databases
Fast Track Registration Centre (FTRC)
FTRC_Backup Customer Relationship Management (CRM)

FTRC Database

Computerized ID Scheme

Coding Scheme
Area (Province) Divisions Districts Tehsil Halqa Code Patwar City 1-8 11-82 111-824 1111-8241 1111101-8241201 111110101-. 11111010101-

Security
Fire walls Anti Virus Encrypted Data Secure Socket layer (Safe Zone) Login Dependant Access

Backup
Keeping the Network Moving Main task of the IS People Backup Routine Recovery Multiple Backups

Information System (Reports)

Types of Reports
Customer Relationship Management Centre Level Reporting Managerial Reports

Customer Relationship Management (CRM)

Interactive Information Updated Status of Application
From Application to Card Distribution

Verification Privacy

Customer Care

Evaluation Section

Stories
Interesting (Funny) Innocent Customers VIP Culture Data Entry Faults Catching the Thieves Through Technology
Finger Identification Printing System Facial Recognition

Through procedures Through Psychological Tricks Serious Corruption (2nd Least Corrupted in Pakistan) Data Security Ethical Cases

Problem Areas
General Public
Lack of Public Awareness Initial mindset regarding NADRA

Customers
Unsatisfied Customers Forms with Objections

Strategic Issues
Lack of Compatibility and Coordination between the old and New Setup Setup has to Support itself

IS & Operation Factors

Infrastructure Gaps in Information Sharing

Problems
Other Problems
Lack of Training Documentation

Culture
Within NADRA & Outside Corruption Sincerity with work

Fake ID Cards Privacy Ethics

Tackling the Issues

Moving Ahead Gradually Training Sessions
Workshops Customer Relation Management Positive Mental Attitude Documentation Training

Motivation Techniques Crafting Strategies

Situation Dependent Correction Enforcement Systems

Customer Care is the focus

Angry Customers Illiterate Customers

Reference
NADRAs Website

(www.nadra.gov.pk)

Question & Answers

Feel Free to ask question regarding any part of the presentation!