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    Bpo Swot

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    vishuanantha
    The document discusses a SWOT analysis of the BPO sector. It identifies several strengths, including cost reduction advantages, availability of skilled workers, and lower costs than Western counterparts. Weaknesses include rising attrition rates and lack of flexibility. Opportunities include the large potential market size and improving infrastructure. Threats include increasing automation, political instability, and slower demand. In conclusion, BPO has been a major source of employment and economic growth in India.

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    Bpo Swot

    Uploaded by

    vishuanantha
    434 views14 pages
    The document discusses a SWOT analysis of the BPO sector. It identifies several strengths, including cost reduction advantages, availability of skilled workers, and lower costs than Western counterparts. Weaknesses include rising attrition rates and lack of flexibility. Opportunities include the large potential market size and improving infrastructure. Threats include increasing automation, political instability, and slower demand. In conclusion, BPO has been a major source of employment and economic growth in India.

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    swot analysis

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    BPO-SWOT

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    The document discusses a SWOT analysis of the BPO sector. It identifies several strengths, including cost reduction advantages, availability of skilled workers, and lower costs than Western counterparts. Weaknesses include rising attrition rates and lack of flexibility. Opportunities include the large potential market size and improving infrastructure. Threats include increasing automation, political instability, and slower demand. In conclusion, BPO has been a major source of employment and economic growth in India.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    434 views14 pages

    Bpo Swot

    Uploaded by

    vishuanantha
    The document discusses a SWOT analysis of the BPO sector. It identifies several strengths, including cost reduction advantages, availability of skilled workers, and lower costs than Western counterparts. Weaknesses include rising attrition rates and lack of flexibility. Opportunities include the large potential market size and improving infrastructure. Threats include increasing automation, political instability, and slower demand. In conclusion, BPO has been a major source of employment and economic growth in India.

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    © All Rights Reserved
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    At a glance
    Powered by AI
    The key takeaways are that BPO refers to outsourcing specific business processes like customer service or accounting to third party providers. It is one of the fastest growing segments in the ITES industry.

    The different types of BPO based on voice are inbound sales, outbound sales, customer service, and technical support.

    The different types of BPO not based on voice are accounting, claims processing, and transcription.

    SWOT ANALYSIS OF BPO SECTOR

    Submitted to presented by Prof; Roopa karnam VIJAY.N 1jx12mba40

    INTRODUCTION
    BPO is the contracting of a specific business task, such as human resources and customer service, to a third-party service provider. In other words it is
    referred as an organization entering into contract with another organization to

    operate and manage one or more of its business processes

    It is one of the fastest growing segments of the Information Technology


    Enabled Services (ITES) industry.

    TYPES OF BPO BASED ON VOICE


    Inbound sales:- customer calls a business by way of

    advertisement, referral from someone which end up in placing of order Outbound sales :- it is a proactive way of selling a product to customers by contacting them Customer service:- it covers wide range of services such as providing assistance , support , information, answer to customers on queries Technical support:-if a business product or service has element of technology telephone oriented tech support helps to address technical issues in this area

    NON VOICE BASED


    Accounting:-It includes full range activities relating to

    a/c payable , a/c recieveable, managing general ledger, bank reconciliation statement etc Claims Processing :It is typically associated with insurance industry starts with customer enquiry that requires investigation , analysis, decision, follow up Transcription:-It is process of converting audio or visual information into electronic document form

    Basis of location: ON-SHORE: BPO that is contracted inside a companys country.

    NEAR-SHORE: BPO that is contracted to a companys


    neighboring country.

    OFF-SHORE:

    BPO that is contracted outside a

    companys country.

    NON VOICE BASED

    Accounting:-It includes full range activities relating to a/c payable , a/c recieveable, managing general ledger, bank reconciliation statement etc Claims Processing :It is typically associated with insurance industry starts with customer enquiry that requires investigation , analysis, decision, follow up Transcription:-It is process of converting audio or visual information into electronic document form

    TOP 50 BPO COMPANIES ACROSS THE WORLD

    GROWTH OF BPO IN INDIA

    GLOBAL BPO MARKET SHARE

    SWOT ANALYSIS OF BPO SECTOR

    STRENGTHS
    A major advantage for the company by way of cost cutting/reduction Availability of Highly skilled workers. Abundant manpower.

    Availability of Cheaper workforce than their Western counterparts.


    Lower attrition rates than in the West.

    Lower response time required to handle the clients with efficient and effective service. Reducing Operating Costs.

    WEAKNESS In the Recent months there has been rise in the level of attrition rates among outsourcing workers who are quitting their jobs to pursue higher studies. The young blood have shown tendency of not pursuing BPO as a full-time career due to impatience. The cost of telecom and network infrastructure is much higher in India than in the US. Lack of flexibility in the work due to stiff time schedules maintained by the companies. Heavy investments to be made by the company towards Training of the employees. Health issues

    oppurtunities
    Time zone difference between India other outsourced countries India can be recognized as a quality ITES objective rather than a low-cost opportunist Expected US$500 billion ITES businesses by 2020 India can put efforts for improvement of IT infrastructure, its application and maintenance. Multi-year contracts have made this sector valuable. Indian Government should close to western authorities and reduce political pressure

    Threats
    Increasing technology automation Political instability India's competitors offering cheap services Slowdown in demand British workers of Telecom protested against Indian BPO telecom sector

    conclusion
    BPO is a great source of employment in India. And has contributed a lot to the national economy. It is one of the main reasons behind the booming of this sector today

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