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    Interpersonal Communication and Teamwork

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    نورول ازلينا عثمان
    The document discusses important concepts for interpersonal communication and teamwork in a business setting such as listening with both ears and eyes, office politics, relationship repair, constructive criticism, resolving conflict, and benefits and drawbacks of teamwork.

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    Interpersonal Communication and Teamwork

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    نورول ازلينا عثمان
    42 views22 pages
    The document discusses important concepts for interpersonal communication and teamwork in a business setting such as listening with both ears and eyes, office politics, relationship repair, constructive criticism, resolving conflict, and benefits and drawbacks of teamwork.

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    ch13

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    The document discusses important concepts for interpersonal communication and teamwork in a business setting such as listening with both ears and eyes, office politics, relationship repair, constructive criticism, resolving conflict, and benefits and drawbacks of teamwork.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    42 views22 pages

    Interpersonal Communication and Teamwork

    Uploaded by

    نورول ازلينا عثمان
    The document discusses important concepts for interpersonal communication and teamwork in a business setting such as listening with both ears and eyes, office politics, relationship repair, constructive criticism, resolving conflict, and benefits and drawbacks of teamwork.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 22

    Chapter 13

    Interpersonal
    Communication
    and Teamwork
    13
    Chapter 13 Krizan Business Communication 2005 2
    Why is listening with
    your ears and eyes
    important to successful
    communication?
    Chapter 13 Krizan Business Communication 2005 3
    Listening with your
    Ears is an every day
    occurrence
    Eyes refers to watching
    for non-verbal cues
    Chapter 13 Krizan Business Communication 2005 4
    Explain the following:
    Answer the phone with a
    smile in your voice.
    Chapter 13 Krizan Business Communication 2005 5
    This statement means
    Smiling as you pick up
    receiver
    Using courteous voice
    Answering before second
    ring
    Stopping all conversations
    with co-workers
    Chapter 13 Krizan Business Communication 2005 6
    Why are office
    politics referred to
    as a gray area of
    communication?
    Chapter 13 Krizan Business Communication 2005 7
    Gray areas of
    communication refer to
    different interpretations
    of written and unwritten
    office rules by
    employees and their
    supervisors.
    Chapter 13 Krizan Business Communication 2005 8
    Written company rules
    seldom address
    competitive strategies
    required for employee
    advancement.
    Chapter 13 Krizan Business Communication 2005 9
    Company rules are
    often bent or broken
    depending upon
    employee status within
    the organization.
    Chapter 13 Krizan Business Communication 2005 10
    Define office politics.
    Chapter 13 Krizan Business Communication 2005 11
    Office politics are
    attempts to
    Protect self-interests
    Meet personal needs
    Advance personal goals
    Chapter 13 Krizan Business Communication 2005 12
    Relate the importance
    of relationship repair.
    Chapter 13 Krizan Business Communication 2005 13
    Pride or indifference
    to the situation can
    prevent relationship
    repair.
    Chapter 13 Krizan Business Communication 2005 14
    Willingness to apologize
    Acceptance of partial
    responsibility
    Forgiving of injustice
    Verbal and nonverbal actions
    to communicate a renewed
    relationship
    Relationship repair
    requires
    Chapter 13 Krizan Business Communication 2005 15
    Compare the terms
    criticism and
    constructive criticism.
    Chapter 13 Krizan Business Communication 2005 16
    Criticism is
    Complaints interpreted as
    personal attacks
    Vague comments causing
    receiver to feel anxiety
    and self-doubt
    Chapter 13 Krizan Business Communication 2005 17
    Constructive criticism
    Finds fault with actions,
    not persons
    Explains situation clearly
    Shows receiver benefit
    Chapter 13 Krizan Business Communication 2005 18
    What actions must a
    facilitator take to
    end conflict?
    Chapter 13 Krizan Business Communication 2005 19
    Conflict facilitator
    Meets privately with all
    individuals
    Has group meeting to
    clarify and refocus
    Chapter 13 Krizan Business Communication 2005 20
    Distinguish between
    benefits and
    drawbacks of
    teamwork.
    Chapter 13 Krizan Business Communication 2005 21
    Benefits of teamwork
    include
    Broader perspective of
    company
    Increased sense of
    camaraderie
    Familiarity with different
    management styles
    Chapter 13 Krizan Business Communication 2005 22
    Drawbacks of
    teamwork include
    Loss of control
    Pressure to conform
    Uneven distribution of
    labor

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