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    Retail Organization and HRM

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    geombajobs
    Human resource management plays an important role in retail organizations. HRM in retail involves identifying roles, recruiting the right employees, training staff, motivating workers, and evaluating performance. Training is provided to sales staff on communication skills, product knowledge, company policies, and more. The organization's culture, rewards programs, compensation, and opportunities for growth motivate employees. Legal compliance is also important, as retail HR must ensure adherence to laws on bonuses, gratuity, wages, unions, and more.

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    Retail Organization and HRM

    Uploaded by

    geombajobs
    61 views18 pages
    Human resource management plays an important role in retail organizations. HRM in retail involves identifying roles, recruiting the right employees, training staff, motivating workers, and evaluating performance. Training is provided to sales staff on communication skills, product knowledge, company policies, and more. The organization's culture, rewards programs, compensation, and opportunities for growth motivate employees. Legal compliance is also important, as retail HR must ensure adherence to laws on bonuses, gratuity, wages, unions, and more.

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    Human resource management plays an important role in retail organizations. HRM in retail involves identifying roles, recruiting the right employees, training staff, motivating workers, and evaluating performance. Training is provided to sales staff on communication skills, product knowledge, company policies, and more. The organization's culture, rewards programs, compensation, and opportunities for growth motivate employees. Legal compliance is also important, as retail HR must ensure adherence to laws on bonuses, gratuity, wages, unions, and more.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    61 views18 pages

    Retail Organization and HRM

    Uploaded by

    geombajobs
    Human resource management plays an important role in retail organizations. HRM in retail involves identifying roles, recruiting the right employees, training staff, motivating workers, and evaluating performance. Training is provided to sales staff on communication skills, product knowledge, company policies, and more. The organization's culture, rewards programs, compensation, and opportunities for growth motivate employees. Legal compliance is also important, as retail HR must ensure adherence to laws on bonuses, gratuity, wages, unions, and more.

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    Retail Organization and HRM

    Significance Of Human Resource Management


    The personnel perspective
    The firm hires people, but the focus is not on
    development
    The compensation perspective
    Firm uses bonus, incentives etc to reward performance
    The alignment perspective
    Firm does see the human capital as an asset but does
    not invest in utilizing the capabilities of the same
    The high performance perspective
    Firm views human resource as an integral element of
    the firms strategy implementation.

    Conceptual Overview Of HRM In Retail
    HRM in Retail Involves:
    Identifying various roles in the organization
    Recruiting the persons with the right attitude to
    fit the jobs
    Training
    Motivation of employees
    Evaluation of employee performance
    1. Identifying The Various Roles In The
    Organization
    Buying and merchandising
    Store management and operation, and
    Technology support
    2.Recruitment And Selection
    Newspaper advertisements
    Visits to colleges
    Existing employees
    References
    Recruitment agencies
    Websites
    Screening of Resume
    Personal interview

    3. Training
    Introducing new persons/ staff into the
    organization
    Training of sales staff
    Training of staff/personnel for skill
    enhancements

    Training Of Sales Staff
    Communication skills
    Product knowledge
    Company policies on returns and exchanges
    Knowledge of the workplace
    Market awareness
    Personal grooming
    4. Motivation
    The organization culture
    The rewards and recognition
    The monetary benefits
    Prospects for growth and job enrichment
    5. Evaluation Of Performance
    Through goals that have been set
    Role Played By HR In A Retail Organization
    The HR Pyramid
    Creating Organizational Structures
    Organizational Structure in Retail
    Factors affecting creation of organizational
    structures, are:
    Scope and scale of operation, viz local,
    regional, national or international
    Types of products sold
    Type of departmentalization, i.e. functional,
    product wise or geographic


    Organization Structure For Small Stores/ Single
    Stores/ Independent Retailers
    Organization Structure Of A Retail
    Chain/Department Store

    Functions as per Mazur Plan
    Control
    Publicity
    Operations
    Merchandising
    The Mazur Plan for Department Stores
    Legal Compliances: An HR
    Perspective
    Payment of Bonus Act
    Payment of Gratuity Act, 1972
    Employees Provident Fund Act
    The Employees State Insurance Act
    The Minimum Wages Act, 1948
    The Trade Union Act, 1928
    The Delayed Payment Act, 1993
    The Payment of Wages Act, 1936
    The Employment of Woman
    The Contract Labour (Regulation & Abolition) Act, 1970
    The Inter-state Migrant Workmen (Regulation of
    Employment and Conditions of Service) Act, 1979
    The Factories Act
    The Maternity Benefit Act
    Equal Remuneration Act, 1976
    Employees State Insurance (General) Regulation
    Workmens Compensation Act



    Legal Compliances: An HR
    Perspective

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