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It is managed by National Institute of
Standards and Technology (NIST) a
non- regulatory federal agency & is based on comparative studies of company stocks made by NIST Baldrige award recipients as a group have out performed the standard and poor's 500 stock index about 2.5 to 1.0. This award is presented annually in US A max of 3 organizations in each of 5 categories ( manufacturing, service, small business, education and health care) may be selected each year An exhaustive evaluation is based on submitted written materials followed by site visits to qualifying organization. The emphasis of the criteria has changed from quality to overall company performance The Baldrige award recognizes organization that have achieved the highest levels of quality Baldrige Quality Award Criteria 1. Leadership (120) 1. Senior Leadership (70) 2. Governance & social responsibility (50) 2. Strategic planning (85) 1. Strategic Development (40) 2. Strategic deployment (45) 3. Customer & market focus (85) 1. Customer & market knowledge (40) 2. Customer relationship & satisfaction (45) 1. Measurement analysis & knowledge mgmt (90) 1. Measurement analysis & review of organizational performance (45). 2. Information and knowledge management(45) 2. human resource focus(85) 1. Work systems (35) 2. Employee learning and motivation (25) 3. Epm wellbeing & satisfaction (25) 1. Process mgmt (85) 1. Value creation process (45) 2. Support process & operational planning (40) 2. Business results (450) 1. Product & service outcome (100) 2. Customer focused results (70) 3. Financial & market results (70) 4. Human resource results (70) 5. Organizational effectiveness results(70) 6. Leadership & social responsibility results (70) Total Points =1000 Categories 1,2,3 represents a leadership triad 4 provides the foundation of fact based information 5,6,7 represents results triad Baldrige criteria is used by most organizations for self assessments Understanding the Baldrige criteria requires knowledge of the concept of alignment and linkages Alignments is the translation of goals into sub goals and standards at all levels Linkage are inter relationships btw specific quality related mgmt activities so that the activities are mutually reinforcing to produce the desired results 11 core values and concepts are embodied in the award criteria Visionary leadership, customer driven, organizational & personal learning, valuing employees & partners, agility, focus on the future, managing for innovation, mgmt by fact, public responsibility & citizenship, focus on results and creating values, systems perspective In US most state sponsor an award and many of these awards are based on Baldrige criteria Thank you