Emotional Intelligence

Emotional Intelligence
Arundathi Abeypala
Behavioural Sciences Stream
Faculty of Medicine
University of Colombo
Learning outcomes
Define emotional intelligence
Describe the components of emotional

intelligence
Describe why emotional intelligence is

essential in ones life
Differentiate between emotional

intelligence vs. "traditional" intelligence
Describe ways of developing emotional

intelligence
What is Intelligence?
Typically focused on
analytic reasoning
verbal skills
spatial ability
attention
memory
judgment
Intelligence is the ability to

adapt to novel situations
or the ability to solve
abstract problems.
What is Emotional Intelligence

(EI)?
The capacity for recognizing our own

feelings and those of others, for
motivating ourselves, and for
managing emotions well in ourselves
and in our relationships
The Research:
In every field, your EQ (emotional
quotient) is 2 times as important
as your cognitive abilities.
Almost 90% of success in
leadership is attributable to EQ.
Why Smart is Stupid
Case of David Pologruto
High intelligence does not

guarantee success in life
Why academic brilliance is not

enough
What is Emotional
Intelligence?
1. Awareness of emotions
2. Managing emotions
3. Motivation
4. Empathy
5. Social skills
Personal Competence
these competencies determine

how we manage ourselves
Self-Awareness
Self-Management
Motivation
Self-Awareness
knowing ones internal states,

preferences, resources and
intuitions
Awareness
emotions
samurai
andofZen
master
Knows what he wants in life

Knows his strengths
Admits his failures
Likes to get feedback from others
Engulfed
Accepting
Managing Emotions
Managing ones internal
states, impulses and resources
Working memory functions well when mind is
calm
We are always managing emotions

Many negative emotions: Anger; Sadness;
Worry
True happiness is possible when we
manage the negative emotions
Motivation
Emotional tendencies that
guide or facilitate reaching
goals
Marshmallow Test resisting impulses

12 yrs later:
More socially competent
Cope with difficulties better
Confident
Dependable
Being aware of emotions and managing them well increases
motivation
Social Competence
These competencies
determine how we handle
relationships
Empathy
Social Skills
Empathy
Awareness of others feeling,

needs and concerns,
With awareness of ones emotions,
develops empathy
put oneself into another's shoes
Social skills
Adeptness at including
desirable responses in others
Old Japanese couple
A socially competent person:
Good at organising groups
Negotiates conflicts
Has personal connections: Good friends; Great spouses
Social skills are based on:

Awareness of emotions
Managing emotions
Empathy
Emotional Intelligence Map

Self-Awareness
Empathy
Emotional Awareness
Understand Others
Accurate Self-Assessment
Developing Others
Self-Confidence
Service Orientation
Self Management
Leveraging Diversity
Self Control
Political Awareness
Trustworthiness
Social Skills
Conscientiousness
Influence
Adaptability
Communication
Innovation
Conflict Management
Motivation
Leadership
Achievement Drive
Change Catalyst
Catalyst
Commitment
Building Bonds
Initiative
Collaboration & Cooperation
Optimism
Team Capabilities
How to Increase Your EQ
Conduct a personal inventory.

Analyze the setting & identify skills
needed.
Enlist trusted friends.
Focus on a few competencies.
Practice, practice, practice.
Be observant and reflective.
Dont expect immediate results.
Learn from your mistakes.
Acknowledge your successes.
There are instruments to

measure EI...
Take time for mindfulness

Recognize and name emotions
ID the causes of feelings
Differentiate having the emotion and doing
something about it
Learn optimism to challenge distortion
Learn distraction techniques
Listen to voice of experience
Develop Listening skills
Changing ourselves:
Mindfulness of the present
moment
Mindfulness is concentrated
awareness of one's thoughts, actions
or motivations
REFERENCES
Goleman, D. (1995). Emotional

intelligence. New York: Bantam Books
Goleman, D. (1998). Working with
emotional intelligence. New York:
BLOOMSBURY
Shiv Khera (revised 2002 )You can
win MACMILLAN INDIA LTD

Emotional Intelligence

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Emotional Intelligence

Define emotional intelligence

Describe the components of emotional

Describe why emotional intelligence is

Differentiate between emotional

Describe ways of developing emotional

Intelligence is the ability to

What is Emotional Intelligence

The capacity for recognizing our own

Why Smart is Stupid

Case of David Pologruto

High intelligence does not

Why academic brilliance is not

these competencies determine

knowing ones internal states,

Knows what he wants in life

We are always managing emotions

Marshmallow Test resisting impulses

Awareness of others feeling,

Social skills are based on:

Emotional Intelligence Map

How to Increase Your EQ

Conduct a personal inventory.

There are instruments to

Take time for mindfulness

Goleman, D. (1995). Emotional

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