Quality Improvement Project

MUI PARKING AREA
QUALITY
IMPROVEMENT
Annisa Putri Nur Bahri
1306370152
Dea Indriyani
1306370000
Fauzan Al Hafiz
1306393143
Leo Hubertus Dimas
1306406801
Raisa Khairunnisa
1306370101
Ritsah Quranis
1306370026
Wuri Listiani
1406642826
Quality Improvement Project 2015
The Cars
DEFINE
ANALYZ
E
MEAS
URE
CONTRO
L
IMPRO
VE
DEF
INE
MUI has
many
visitors
Increasing
number of
people
who drive
cars
We need a
Located
near
Faculty of
Law
MUI
Parking
Area
filled
beyond
capacity
Located
near
Central
Library
People
park their
cars and
take the
train
Spacious and Well-organized

Parking Area
The actual condition
DOES NOT
of MUI Parking Area
counterweigh the high number of
parking needs
SYMPTOMS
Carelessl
y parked
cars
Capacity
is not
properly
utilized
Many
cars take
wrong
turns
PROBLEM
STATEMENT
The confusing car flow and high
number of carelessly parked
cars, which lead to the
inconvenience at MUI Parking
Area
OUR
Reduce the
number of parking
GOAL
disorders incidence by 80% of the
total cars parking at MUI by June 1st ,
2015. The incidents are :
- Carelessly parked cars
meas
ure
S
Industrial
Engineerin
g UI
Students
I
People
who have
troubles
when
parking at
MUIs
parking
area
P
System
inside
MUIs
parking
area
Number of People
people
who
who have want to
troubles
park
when
their
parking at cars at
MUIs
MUIs
parking
parking
area
area
Customer Requirements to CTQ

NEEDS
Quality
Drivers
Capacity
Spacious &
WellOrganized
Parking Area
Clear car flow
Quality Drivers
Provides more
parking slots (+130 slots)
Using standardized
car slots of
230x500 per slot
80% of drivers are
not confused with
car flow
Reduce number of
car clash to less
than 10%
No careless
parking
Clear parking slot

line
HOW WE
QUESTIONNAIRE
OBSERVATION
MEASURE?
How many cars take
What troubles drivers

when parking at MUI
parking area?
Have they been in a
clash with other car
because of the
confusing car flow?
In their opinions, is
MUI parking area is
well organized?
the wrong turn in 9

hours?
How many cars park
carelessly in 9 hours?
How many cars enter
through the the exit in
9 hours?
How many cars exit
through the entrance
in 9 hours?
What troubles you when parking at

MUI Parking Area?
34.8
%
24.1
%
Full
Parking
Slot
Parking
Mess
19.3
%
Careless
Parked
Cars
18.2
%
No Clear
Flow
3.7%
Damaged
Have you been in a

clash with other cars
because of the
confusing car flow?
32%
68%
In your opinion, is
MUI parking area
well-organized?
15%
85%
OBSERVATION
RESULTS
ANALY
ZE
Pareto diagram
observat
ion
Questionn
aire
From observation, false turning causing

49.65% of the problem
From questionnaire, full parking slot, parking
mess, and careless parking causing 66.82%
of the problem
We have to solve the problem by solving these
causes
Fishbone diagram
Infrastructur
e
Bad physical condition
Not enough
capacity
A lot of waste
space
No parking slot
Car clash
No direction of cars flow
No lighting at night
No clear
regulation
No sign of direction
Unorganize
d MUIs
Parking
Area
Lack of human
resource
(security)
No security to control
parking area
Careless
drivers
No punishment for
people who park
wrongly
Many people brings car

Drivers park recklessly
Parking at wrong slot
Regulation
Man
Lack of disciplinary
awareness
the
ROOT
CAUSE
Is
There is no clearly parking slot

and there is no sign of
direction for car flow.
Calculate the
sigma level
Category
Calculation
Level
Sample
Number of defect
Probability of
defect
DPMO
Yield
738
361
48.92%
Sigma level
489159.9
51.08%
1.5
IMPR
MAKE A DIRECTION SIGN
ADD PARKING SLOTS
Generate Creative
Solution Ideas
CREATE PARKING AREA RULES
MAKE
A
DISPLAY
INFORMATION
ABOUT
PARKING AREAS CAPACITY
OF
THE
Tree Diagram
GOAL
STRATEGIES
TACTICS
Adding direction sign
inside the parking area
Adding necessary
changes toward the
infrastructures of the
parking area
Adding vehicle parking

slot layout
Adding information
display about the
parking area's capacity
Reduce the number of

incidents causing
parking are disorder
Set a policy for the

parking area user to
follow
Create rules for the

parking area
ACTIONS
Measure the parking
area size to estimate
the number and size of
the parking slot
Prepare the materials
and work force
necessary to work on
the parking slot
Drivers must follow
signs inside the parking
area
Drivers are only allowed
to park in designated
spot
Make a rule about the
speed limit inside the
parking area
Impact-Effort Diagram
Implementation
(Step 1)
No enough parking
space
Increase the parking space up

to 130 cars by putting the
slot in a standard size of 230
cm x 500 cm with line width
of 14 cm
Befor
e
AFTE
R
Implementation
(Step 2)
There are 49 percent of all
drivers done wrong turns, and
14 percent cars clashes
Correct the car flow, use traffic

sign
WORKS
TO BE
Bureaucracy
Works
Physical
Improvement
Bureaucracy
Works
Approval of
Project
Permission
Letter for
Department
Permission
Letter
Submission
for General
Director
and Facility
Permission
Letter
Submission
for PLK
Workers
Hiring to
Execute the
Project
Use
safety
equipme
nts:
Gloves
PHYSICAL
IMPROVEMENT
Paint the
line (line
width: 14
cm)
Measure
the slot
line (230
cm x 500
Install
the noleft-turn
sign
STANDARD
OPERATIONAL
PROCEDURE
Drivers enter from the
entrance way of the
parking area, which is
right after the bus
shelter.
Drivers may
parallel park by
one line in front of
serried parked
cars if there are
After entering, driver

must go straight.
Turning left in the
first intersection is
strictly prohibited.
Cars in parallel
parking outside the
provided slots
must not use
handbrakes and
Drivers park their

car by the provided
slots
Drivers may exit from

the exit way which is
before the bus shelter.
CONT
ROL
3D Directional Map
Percentage Hypothesis Test (single

sample) Method
From the pareto diagram we can conclude, if given
parking slot and display can reduce the errors/defects
when a drivers parking until 80%
Before
Improveme
nt
(Observati
on 485,
Defect
141)
After
Improveme
nt
(Observati
on 520,
Defect 36)
Hypothesis = add slot line and display cant reduce 80%

of defect
Alpha= 0.05
Z0.05 = 1.645 (from Normal

distribution table)
Reject H0 and accept H1
if TRz > 1.645 ,
otherwise received H0
Test Ratio :
22.54
TRz > 1.645, reject H0
(accept H1), so
improving to add slot
line and display can
reduce defect
greather than or
Calculate the sigma

level (AFTER)
Category
Sample
Number of defect
Probability of
defect
DPMO
Yield
Sigma level
Calculation Level
820
46
5.61%
56097.56
94.39%
3.1
Checksheet From
Observation
Thursday,
28 May
th
2015
No. Problem
Total
False Entry
False Turning
13
False Parking
4 False Exit
Total
7
36
Total Inspected
520
Percentage
:
6,92%
Questionnare Result
Question
Yes
No
Does the new parking slot ease you

park your car?
96
Does the new parking slot make the

parking area more organize?
98
Does the new road sign that indicates

prohibition to turn left make the car
flow more organize and reduce clash?
96
CONTROL
CHART
I-MR Chart of No. of Defect
UCL=105.8
I ndividual Value
100
50
_
X=36.1
Before
Improvement
0
LCL=-33.6
-50
1
5
6
Observation
10
UCL=85.68
60
40
__
MR=26.22
20
0
LCL=0
2
5
6
Observation
I -MR Chart of No. of Defect
10
16
UCL=14.11
I ndividual Value
12
8
_
X=6.57
4
0
After
Improvement
LCL=-0.96
1
4
Observation
UCL=9.26
8
Moving Range
Moving Range
80
6
4
__
MR=2.83
2
0
LCL=0
1
4
Observation
DPMO (Defects Per Million Opportunities)

BEFORE
IMPROVEMENT
489159.89 defects per
million Observation Data: 141
defects out of 485
occurrences
Percentage Defect from
observation: 29.07 %
Questionnaire Result: 220 out
of 253 unsatisfied drivers
AFTER IMPROVEMENT
56097,56 defects per
million
Observation Data: 36
defects out of 520
occurrences
Percentage Defect from
observation: 6.92 %
Questionnaire Result: 10 out
of 300 unsatisfied drivers
PARAMETER reduce the defects in

the MUIs parking area by 80% for
each defectAFTER
IMPROVEMENT
BEFORE IMPROVEMENT
False Turning
: 70
Parking Slot Existence:
147
False Turning
: 13
Parking Slot Existence:
10
THANKYOU

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MUI PARKING AREA

Quality Improvement Project 2015

Spacious and Well-organized

The actual condition

of MUI Parking Area

counterweigh the high number of

Customer Requirements to CTQ

Clear car flow

Clear parking slot

What troubles drivers

the wrong turn in 9

What troubles you when parking at

Have you been in a

From observation, false turning causing

Many people brings car

There is no clearly parking slot

MAKE A DIRECTION SIGN

ADD PARKING SLOTS

CREATE PARKING AREA RULES

Adding vehicle parking

Reduce the number of

Set a policy for the

Create rules for the

Increase the parking space up

Correct the car flow, use traffic

After entering, driver

Drivers park their

Drivers may exit from

Percentage Hypothesis Test (single

Hypothesis = add slot line and display cant reduce 80%

Z0.05 = 1.645 (from Normal

Calculate the sigma

Does the new parking slot ease you

Does the new parking slot make the

Does the new road sign that indicates

I-MR Chart of No. of Defect

I -MR Chart of No. of Defect

DPMO (Defects Per Million Opportunities)

PARAMETER reduce the defects in

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