Hyster Service Tech

Periodic
Maintenance :
The Life Blood Of
The Service
Department
P.M.s Are Not All

Alike !
A PM used to
consist of checking,
changing fluids, and
simple operational
evaluations.
Hyster Company has
designed a PM plan
that goes much further
than anyone has gone
before.
When A Periodic Maintenance

Agreement Is Signed, Different
Sets Of Expectations May
Occur.
Customers
Dealerships
Yours
Interest
Technical Knowledge
Advice
Interest
Protect Customers Investment
Extend Service Life Of Equipment
Improve Customers Productivity
Reduce Maintenance Cost
Technical
Knowledge
Repairs
Performed In A Timely Manner
Spot Possible Trouble Areas

Trustworthy / Credibility
Higher Level Of Comfort
Advice
Builds On Long Term Relationship
Increase In Productivity
Focus On Core Business
Keep Your Customer Informed

Recommend Solutions
Take Action
Follow -Up With The Customer
Search For And Analyze Potential
Problems
12/12
Rule
Service Growth
Long Term Relationships
Individual Growth
An Effective
Maintenance
Program Requires
Consistent
Performance of
Identified Tasks
Hyster Companys
Recommended Service
Intervals
Internal Combustion
Pre-Shift PM - 8
Hours or Daily
Basic PM - 250 Hours
or 6 Weeks
Basic + PM - 1000
Hours or 6 Months
Comprehensive PM
- 2000 Hours or 1 Year
Electric
Pre- Shift PM - 8
Hours or Daily
Basic PM - 350 Hours
or 6 Weeks
Basic + PM - 1000
Hours or 6 Months
Comprehensive PM
- 2000 Hours or 1 Year
Pre-Shift PM
Every 8 Hours / Daily

(Responsibility Of Operator)
Safety Labels
Engine Oil
Drive Belt
Fuel Level
Leaks
Coolant Hoses
Mast, Carriage,
Lift Chains
Safety Equipment
(Horn, Lights, Gauges)
Seat Restraints
Hood and Seat Latches
Service and Park Brake
Steering
Transmission
Tires
Basic PM
Every 250 Hours or 6 Wks.
Dealer Responsibility
Change Engine Oil and Filter

Change Air Filter
Lubricate Unit Per O & O Guide
System Checks and Minor
Adjustments
0 2 5 0
HOURS
2
3
Basic PM
System Checks and Minor Adjustments
Wheel and Tire Condition

Wheel Lug Nuts
Hoist Mechanism
Hydraulic Lines and Fittings
Attachment
Brake Lines and Fittings
Pedal and Lever Linkages
Clean Unit (if applicable)
Operator Restraint System
Hood and Seat Latches
Park and Seat Brake
Name Plate
Clutch or Inching
Monotrol/Accelerator Pedal
or Controller
Exhaust System
Hydraulic Tank Breather(s)
0 2 5 0
Water Separator or Primary
HOURS
Fuel Filter
Carburetor
Engine Idle and RPM
General Engine Condition
General Machine Operation
2
3
Basic PM
System Checks / Minor Adjustments Continued
Horn and Gauges

Cab and Options
Battery Terminals,
Cables and Connectors
Air Compressor
Mounting
Safety Labels
Cooling System Hoses
Water Pump
Drive Belts
0 2 5 0
HOURS
2
3
Radiator
Power Steering Fluid
Hydraulic Oil
Battery Electrolyte
Transmission Oil
Speed Reducer Oil
Differential Axle/Differential
and Transmission Breather
Differential or MDU Oil
Planetary Drive Oil
Basic + PM
1000 Hours or 6 Months
All Of The Services

Performed During A Basic
PM Plus . . . . .
1 0 0 0
HOURS
2
3
Basic + PM
Change Spark Plugs, Points, Condenser and Rotor

Check / Replace PCV Valve or Crank Case Breather
Check and Adjust Anti-Freeze Mix
Check Distributor Cap, Ignition Wiring and Coil
Check and Adjust Dwell and Timing
Clean Final Fuel Filter
0 0 0
HOURS
2
3
Basic + PM
The Cost*
Additional 1.5 Hours Labor
Basic + Kit (approx. $10.00
C/L)
*Based on a S50 XM
1 0 0 0
HOURS
2
3
Basic + PM
The Advantage!
Reduced Operating Cost
Increase In Fuel Efficiency

Optimum Performance
Extend Engine Life
1 0 0 0
HOURS
2
3
Basic
+
The Risk!
1 0 0 0
HOURS
2
3
Major Tune Up **
Parts
Total
Labor
Adjust Valves
$ 50
$ 136
$ 68
$ 254
Remove & Replace with Reman. Eng.

*
Parts
Labor
Total
$ 3,426
$Engine
1,632
* Four Cylinder Gas
- $68 Labor Rate $ 5,058
**Includes Time to Adjust Valves
Comprehensive PM
Every 2000 Hours or 1 Year
All Of The Services Performed
During A Basic and Basic
+ PM
Plus . . . . . . .
2 0 0 0
HOURS
2
3
Comprehensive PM
Change Transmission
Oil and Filter
Change Hydraulic Oil
and Filter
Change Coolant
Adjust Engine Valves
Check Engine
Compression
Check Idle RPM and
Governed RPM
2 0 0 0
HOURS
2
3
Repack Wheel Bearings

Check Brake Linings and
Drums for Wear. Check
Wheel Cylinders for
Leakage
Check Tie Rod Ends for
Wear
Check Drag Link Ends for
Wear
Check Steer Wheel
Alignment and Adjust as
Necessary
Comprehensive
PM
The Cost*
Additional 6 Hours Labor
Comp. Kit (approx. $100.00 @
C/L)
Fluids (approx. $200.00 @ C/L)
*S50XM
2 0 0 0
HOURS
2
3
Comprehensive
PM
2 0 0 0
HOURS
2
3
The Advantage!
Reduction of elevated costs due to the neglect of
thoroughly inspecting and servicing specific
components and systems.
Discovering brake wear before it damages drum, or

becomes a liability.
Fluid replacement before contaminants destroy
costly gears, pumps, bearings, cylinders, and shafts.
Comp.
PM
The Risk!
2 0 0 0
HOURS
2
3
Brake Overhaul
Parts
Labor
Total
$467.22 $544.00 $1011.22

Remanufactured Transmission
Parts
Labor
*$2670.00
$1020.00
$3690.00
*w/core
Total
Periodic Maintenance
Parts Sales
Hyster/Unisource
Operator
Training
Customer
Satisfaction
Truck Renewals
& Overhauls
PM
Used
Equipment
Chain
Inspections
Labor Sales
Tire
Analysis
Rentals
New Unit
Sales
Fork
Inspections
The Life Blood of Service
Basic PM Service
Monthly Average
= 100
Average
= $60
Monthly
=
$6,000
Year Total
= $72,000
Service Calls
(Parts & Labor)
Monthly Average
= 28
Average
= $185
Monthly
=
$5,180
Year Total
= $62,160
Overhauls
or
Truck Renewals
(Parts and Labor)
Monthly Average
= 4
Average = $2,000
Monthly = $8,000
Year Total
= $96,000
Rentals
Monthly Av
Average =
Monthly =
Year Total
* 2 Weeks
= 6*
$500
$3,000
= $36,000
Equipment Sales
Monthly Average
Average
Monthly
Year Total
$684,000
= 2
= $28,500
= $57,000
=
Summary of
Potential Impact
on Performance
Activity
Avg.# Average
Ext. Mo.
Yearly
Generated
Per Mo.
Dollars
Total Total
Basic PM 100
$60 $6,000
$72,000
Service Calls 28 $185 $5,180
$62,160
Overhauls/TRS 4 $2,000
$8,000
$96,000
Rentals (2 weeks) 6
$500 $3,000
$36,000
Equipment Sales 2
$28,500
$57,000
$684,000
Total Yearly Impact On Sales
$950,160
Your Expectations
???
Recognition For Accomplishments
Respect
Team Involvement
Opportunities To Grow
Periodic
Maintenance :
The Life Blood Of The
Service Department

Hyster Service Tech

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Periodic

P.M.s Are Not All

When A Periodic Maintenance

Protect Customers Investment

Extend Service Life Of Equipment

Improve Customers Productivity

Reduce Maintenance Cost

Performed In A Timely Manner

Spot Possible Trouble Areas

Keep Your Customer Informed

Long Term Relationships

Every 8 Hours / Daily

Every 250 Hours or 6 Wks.

Change Engine Oil and Filter

System Checks and Minor Adjustments

Wheel and Tire Condition

Horn and Gauges

1000 Hours or 6 Months

All Of The Services

Change Spark Plugs, Points, Condenser and Rotor

Increase In Fuel Efficiency

Remove & Replace with Reman. Eng.

Repack Wheel Bearings

Discovering brake wear before it damages drum, or

$467.22 $544.00 $1011.22

The Life Blood of Service

Recognition For Accomplishments

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