Let Us Under Stand Quality Management System: What Is "QMS"?

Q M S
WHAT IS QMS?
QUALITY MANAGEMENT SYSTEM
LET US UNDER
STAND
QUALITY
MANAGEMENT
SYSTEM
Prepared By: Chaitanya Purohit 1
WHAT IS QUALITY?
FIT FOR PURPOSE OR FULFILL REQUIREMENTS
NEW DEFINITION
CUSTOMERs SATISFACTION
INCREASE EFFICIENCY
REDUCE REDUNDANCY
REDUCE WASTE
IMPROVE BUSINESS PROCESS
MAXIMIZE USE OF RESOURCES
WHAT IS MANAGEMENT
ORGANISE AND ACHIEVE

THE GOAL BY
OVERCOMMING THE
CONSTRAINTS

WHAT IS SYSTEM?
A TOOL WHICH CONVERTS THE INPUTS INTO

OUTPUT BY FOLLOWING
SET OF CONCEPT
& PRINCIPLES

Q M S
WHAT IS QMS?
QUALITY MANAGEMENT SYSTEM
LET US UNDER
STAND
QUALITY
MANAGEMENT
SYSTEM
QMS BASIC CONCEPT
PDCA
PLAN
DEVELOP (do)
CONTROL (Check)
ANALYS (act)

MANAGEMENT PRINCIPLES OF
QMS
CUSTOMER FOCUS
LEADERSHIP
INVOLVEMENT OF PEOPLE
PROCESS APPROACH
SYSTEMATIC APPROACH TO
MANAGEMENT
CONTINUAL IMPROVEMENT
FACTUAL APPROACH IN DECESION
MAKING
MUTUAL BENEFICIAL SUPPLIER
RELATIONSHIP
CUSTOMER FOCUS
Communication with the customer (Clause
7.2.3)
Communication of customer requirement
through the organization (Clause 5.5.2)
Care for customer property (Clause 7.5.4)
The determination of customer needs and
expectations (Clauses 5.2 and 7.2.1)
Establishing the capability of satisfying
customer requirements (Clause 7.2.2)
Measuring customer satisfaction (Clause 8.2.1)
Management commitment (Clause 5.1)
Chaitanya
Prepared By: Continual
Purohit improvement8 (Clause 8.1)
LEADERSHIP
Establishing Vision and Demonstrating commitment
Set up objectives and policies (Clauses 5.3 and 5.4.1)
Planning of a system that will meet requirements and
achieve objectives (Clause 5.4.1)
Defining and communicating responsibility and authority
(Clause 5.5.1)
Establishing trust and eliminating fear, inspiring and
encouraging
Equipping people with the necessary competence, freedom
to act to achieve the objectives (Clause 6.2.2)
Communication with the customer (Clause 7.2.3)
Communication of customer requirement through the
organization (Clause 5.5.2)
Establishing the capability of satisfying customer
requirements (Clause 7.2.2)
INVOLVEMENT OF PEOPLE
Make people understand importance of their contribution

Involve in setting of objectives and policies (Clauses 5.3 and
5.4.1)
Defining and communicating responsibility and authority
(Clause 5.5.1)
Providing opportunities to enhance their competence to achieve
the goals and objectives (Clause 6.2.2)
Communication of customer requirement through the
organization (Clause 5.5.2)
Involve functional representatives in design reviews (Clause
7.3.4)
Creating an environment in which people are motivated (Clause
6.4) to accept ownership of problems and solving them and to
contribute to achieving quality objectives (5.4.1)
Prepared
By:Encourage
Chaitanya Purohit people to freely share
10 knowledge and experience.
People openly discussing problems and issues
PROCESS APPROACH
Identification of processes (Clause 4.1a) & its objectives
(Clause 5.4.1)
Providing the infrastructure, information and resources for
processes to function (Clause 6.1)
Defining the activities required to deliver the process
outputs (Clauses 4.1c, 7.3, 7.4, 7.5, 8.1)
Reviewing the processes for continuing adequacy,
suitability and effectiveness(Clause 5.6.1) through
Measuring and monitoring (Clause 8.2.3)
Determining and eliminating potential non-conformity
(Clause 8.5.3) through diagnosing the cause of variation
(Clause 8.5.2)
Improved, consistent and predictable results.
Focused and prioritized improvement opportunities
SYSTEMATIC APPROACH
Defining the system and its objectives (Clause

5.4.2)
Establishing, implement it effectively, and
maintain the system i.e. a set of processes (Clause
4.1a)
Describing the Q M System (Clause 4.2.2)
Harmonies and integrate processes to through
structured approach (Clause 4.1b)
Define how specific activities within a system
should operate
Commitment to continual improvement (Clause 5.1)

Review of policy and objectives as part of continual
improvement (Clause 5.3)
Identifying Improvement in product, processes &
system (Clauses 4.1f and 8.1)
Identifying improvements (Clauses 4.1f and 8.5.1)
Determining and providing resources to undertake
continual improvement (Clause 6.1)
Reviewing documents and processes for opportunities
for improvement (Clauses 5.6, 8.4 and 8.5.1)

LESSON LEARNT / FLAW REGISTER (BASED ON
NCRS)
IDENTIFY KEY PERFORMANCE INDICATOR
MONITOR PERFORMANCE OF PROCESS

FACTUAL APPROACH
Establishing measurable and consistent
objectives (Clause 5.4.1)
Reviews, measurements and monitoring to
obtain facts (Clauses 4.1e, 5.6, 7.3.4, 8.1 and
8.2.3)
Analysis to obtain facts from information
Records for documenting the facts (Clauses
4.2.1 and 4.2.4)
Validating processes (Clause 7.5.2)
Establishing the capability of processes
(Clause 8.2.3)
MUTUAL BENEFITIAL
SUPPLIER RELATIONSHIP
Establishing processes for supplier selection

(Clause 7.4.1)
Analysing supplier data (Clause 8.4)
Establishing supplier improvement programs
(Clause 8.1)

QMS STANDARDS
ISO 9000 GENERAL AND DEFINATIONS
ISO 9001-2008 REQUIREMENTS OF QMS
ISO 9004 GUIDELINES
ISO 29001 REQUIREMENTS OF QMS

(specific to Oil & Gas Sector)
CONTENTS OF QMS STANDARD
ISO 9000
GENERAL INFORMATION
DEFINATIONS FOR THE TERMS

CONTENTS OF QMS STANDARD
ISO 9001 - 2008

GENERAL INFORMATIONS &
REQUIREMENTS OF QMS
SEC 4 GENERAL AND DOCUMENTATION
SEC 5 MANAGEMENT RESPONSIBILITIES
SEC 6- RESOURCES
SEC 7 PRODUCT REALISATION
SEC 8- MEASUREMENT, ANALYSIS AND
IMPROVEMENT.

CONTENTS OF QMS
STANDARD
ISO 9004
GUIDELINES FOR AQUIRING THE QMS STATUS
AND CERTIFICATION

AUDIT
WHAT IS AN AUDIT?
- A TOOL TO ASSESS THE EFFECTIVENESS OF

THE IMPLEMENTATION OF QMS
TYPES OF AUDIT
-BY NATURE OF ORGANISATIONS INVOLVED
INTERNAL AUDIT WITHIN THE ORGANISATION

EXTERNAL AUDIT OUTSIDE THE ORGANISATION

TYPES OF AUDITS
AUDIT BY NATURE OF PEOPLE INVOLVED
1st party audit by own people of the organization

itself.
2nd party audit by the client or their

representatives
3rd party audit by authorized organization to issue

certification
Audit procedure
NOTIFICATION
CONSULTATION
CONFIRMATION
CONDUCT
OPENING MEETING
OBSERVATION
DISCUSSION
DECISION
CLOSING MEETING
REPORT
FOLLOWUP & CLOSE OUT
AUDIT OBSERVATIONS
OBSERVATIONS ARE OBJECTIVE EVIDENCE
POSITIVE
- INDICATE POSITIVE, EFFECTIVE IMPLEMENTATION OF
QMS
- ADDING VALUE TO THE KEY PERFORMANCE INDEX (KPI)
NEGATIVE
- INDICATES THE LAPSES IN THE IMPLEMENTATION OF
QMS
- GIVES DETAILS OF NON-CONFORMENCES

NON-CONFIRMENCES
NCR / Problem Statement
REMEDIAL ACTION - ACTIONS TAKEN TO ELEMINATE THE NON

CONFIRMITIES
ROOT CAUSE
CORRECTIVE ACTION
PREVENTIVE ACTION

ACTION
REMEDIAL ACTION
-ACTIONS TAKEN TO ELEMINATE THE NON CONFIRMITIES
CORRECTIVE ACTION
-ACTIONS TAKEN TO CORRECT THE LAPS HAPPENED,
PUTTING THE SYSTEM IN PLACE TO PREVENT
RECURRENCE
PREVENTIVE ACTION
-ACTIONS TAKEN TO ELEMINATE THE POTENTIAL NCR OR
AVOID CHANCES OF REOCCURANCE OF NON
CONFIRMATIES

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Q M S

FIT FOR PURPOSE OR FULFILL REQUIREMENTS

ORGANISE AND ACHIEVE

Prepared By: Chaitanya Purohit 3

A TOOL WHICH CONVERTS THE INPUTS INTO

Prepared By: Chaitanya Purohit 4

Prepared By: Chaitanya Purohit 6

Make people understand importance of their contribution

Defining the system and its objectives (Clause

Commitment to continual improvement (Clause 5.1)

Prepared By: Chaitanya Purohit 13

LESSON LEARNT / FLAW REGISTER (BASED ON

IDENTIFY KEY PERFORMANCE INDICATOR

MONITOR PERFORMANCE OF PROCESS

Prepared By: Chaitanya Purohit 14

Establishing processes for supplier selection

Prepared By: Chaitanya Purohit 16

ISO 9000 GENERAL AND DEFINATIONS

ISO 9001-2008 REQUIREMENTS OF QMS

ISO 9004 GUIDELINES

ISO 29001 REQUIREMENTS OF QMS

Prepared By: Chaitanya Purohit 18

ISO 9001 - 2008

Prepared By: Chaitanya Purohit 19

Prepared By: Chaitanya Purohit 20

- A TOOL TO ASSESS THE EFFECTIVENESS OF

INTERNAL AUDIT WITHIN THE ORGANISATION

Prepared By: Chaitanya Purohit 21

AUDIT BY NATURE OF PEOPLE INVOLVED

1st party audit by own people of the organization

2nd party audit by the client or their

3rd party audit by authorized organization to issue

OBSERVATIONS ARE OBJECTIVE EVIDENCE

Prepared By: Chaitanya Purohit 24

NCR / Problem Statement

REMEDIAL ACTION - ACTIONS TAKEN TO ELEMINATE THE NON

Prepared By: Chaitanya Purohit 25

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