Chapter One

Introduction to Organizations

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 Organization Theory in Action
Current Challenges
Globalization
Intense Competition
Ethics and Social Responsibility
Speed of Responsiveness
The Digital Workplace
Diversity
Organization theory helps us explain what
happened in the past, as well as what may
happen in the future, so that we can manage
organizations more effectively.
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 What is an Organization?
Social entities that are goal-directed
Designed as deliberately structured and
coordinated activity systems
Linked to the external environment
Includes large multinational corporations,
family owned businesses as well as
nonprofits

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 Importance of Organizations
Bring together resources to achieve desired goals and
outcomes
Produce goods and services efficiently
Facilitate innovation
Use modern manufacturing and information technologies
Adapt to and influence a changing environment
Create value for owners, customers and employees
Accommodate ongoing challenges of diversity, ethics,
and the motivation and coordination of employees

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 Dimensions of
Organization Design
Structural Dimensions Contextual Dimensions
Formalization Size
Specialization Organizational
Hierarchy of authority technology
Centralization Environment
Professionalism Goals and strategy
Personnel Ratios Culture

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 Interacting Contextual and Structural
Dimensions of Organization Design

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 Organization Chart

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 Characteristics of Three
Organizations

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 Performance and
Effectiveness Outcomes
Efficiency amount of resources used to
achieve the organizations goals.
Effectiveness the degree to which an
organization achieves its goals.
Stakeholder Approach balancing the
needs of groups in and outside of the
organization that has a stake in the
organizations performance.
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 Major Stakeholder Groups
and What they Expect

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 The Evolution of Organization
Theory and Design

Historical perspectives provide insight

into how organization design and
management practices have varied over
time in response to changes in society.

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 Historical Perspectives
Efficiency is Everything
Scientific Management: Pioneered by Frederick Winslow Taylor
How to Get Organized
Administrative Principles
Contributed to Bureaucratic Organizations
What about People?
Hawthorne Studies
Can Bureaucracies Be Flexible?
Flexible and lean. Focused on service, quality and engaged
employees (1908s)
Dont Forget the Environment
Contingency: there is no one best way

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 Mitzbergs Organizational Types
Entrepreneurial
Machine
Professional
Diversified
Adhocracy

Mitzberg proposed that the five parts could fit

together in any type of organization
In real-life organizations, the five parts are
interrelated and often serve more than one
function.
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 Contemporary Ideas
Todays organizations are still imprinted with
hierarchy, bureaucracy and formalization
As organizations become large and complex, the
orderly and predictable role of managers in the
industrial age must change
Chaos theory states that relationships in
complex systems are nonlinear
Chaos operates with some predictability which is the
challenge of todays managers

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 Efficient Performance Versus The
Learning Organization
Organizations require adaptability. Many
organizations are focused on building learning
organizations which promotes communication
and collaboration
From Vertical to Horizontal Structure
From Routine Tasks to Empowered Roles
From Formal Control Systems to Shared Information
From Competitive to Collaborative Strategy
From Rigid to Adaptive Culture

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 Two Organization Design
Approaches

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 Framework for the Book
Examine specific characteristics of organizations
Examine the nature of and relationships among groups
and departments
Organizational behavior is the micro approach
Organization theory is the macro examination
Meso theory is the integration of both the macro and
micro which is the approach of this text

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