Anger Management and Conflict Resolution: Presentation By-Prof. S. Manwani

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Anger Management

and
Conflict Resolution

Presentation By- Prof. S. Manwani


How many of you have handled
your anger in the past this way?
Taking it out on
Silent treatment
someone else
vulgar language
Shouting
orKeeping feelings
Fighting/ hitting in
someone
WHAT IS ANGER?
An emotional state. Can be destructive
Varies in intensity and lead to problems
A coping mechanism. - at work, in
relationships, quality
How you deal with of life.
events that threaten
the body, self-esteem Feeling mad in
or values. response to
frustration or injury.
Related to fear.
Distorted thinking.
Ancient & Medieval Definitions

-Madness
-Insanity
-Those lacking ethics &morals
CURRENT VIEWS
Angry people are hostile. (Hostility is a
chronic state of anger.
Hostility is a permanent personality
characteristic.
Hostile people are unhappy.
Angry people are emotionally insecure.
Angry people have a low sense of self.
EFFECTS OF ANGER
Anger---> Rage ---> Violence
Does great harm - more than any other
emotion.
Associated with crime, abuse, poor
working conditions, poor health.
Reports from Statistics and Surveys:
Road rage -> 8,000 deaths, 1 million injuries
EFFECTS OF ANGER
Polls reveal that people indicate that they
feel like killing others.
Crime rate soars: rapes, murders,
battering, child abuse, domestic abuse..
Children between 3-17 years are the most
violent.
CHARACTERISTICS OF
ANGRY PEOPLE
Hostility - silently or Negative view of
overtly work.
Marital problems Less open-minded.
Greater stress in Hostile people are
interpersonal aspects unhappy.
of work. Report more
Uses threat of anger difficulties at work.
to manipulate others. Less job satisfaction.
CHARACTERISTICS OF
ANGRY PEOPLE
Are cynical. Competitive.
Have antagonistic Blame others, put
interactions. down others and
Less tolerant. demean others as a
Less understanding. way of seeking
revenge.
Less socially
responsible. Influence other
people to share their
Distrustful, resentful. cynicism &
pessimism.
BEHAVIORAL SIGNS
BEHAVIORAL SIGNS
Chronically angry people frequently create
unfriendly social environments for
themselves by the way they deal with
anger.
Verbal antagonism and condescending
remarks --> fuels antagonism from others.
Assaults: physical, rage, slapping, shoving,
using a weapon.
BEHAVIORAL SIGNS
Aggressive: overly critical, fault finding,
name-calling, sarcasm, prejudice, cynical
humor and teasing, flashes of temper.
Hurtful: malicious gossip, stealing,
trouble-making, revengeful, passively
resistant, interferes with progress.
Rebellious: open defiance, indirectly
challenging.
BEHAVIORAL SIGNS
Health: smokers, drink more alcohol and
coffee, consume more calories. Poor
health overall.
Others: resentful, jealous, envious,
argumentative, unforgiving, tired and
anxious.
ANGER KILLS
ANGER KILLS
Thought -> Brain -> Lets Get Mad ->
autonomic nervous system -> release of
hormones & chemicals in blood ->
increases heart -> increases blood sugar
and pressure -> increases breathing ->
impairs senses -> releases deadly cortisol
for fight or flight -> drains adrenal
glands -> stimulates fat cells ->converts to
cholesterol.
ANGER KILLS
To get angry is to slowly commit suicide.
Anger releases a slow-acting poison. Is
toxic. Damages immune cells.
Cumulative effect: cholesterol buildup
which blocks blood flow to arteries
starving heart.
Causes release of chemicals and killer
venom.
ANGER KILLS
Decreases production of serotonin which
activates the sympathetic nervous system
which speeds up release of cortisol - killer
venom. Decreases action of
parasympathetic nervous system.
Cortisol is potently dangerous - it lasts for
13 hours at the cellular level when released.
Linked to cancer. Causes slow burn.
ANGER KILLS
Suppressed anger is equally as bad -->
bitterness, depression, high blood
pressure, heart disease, colitis and other
illnesses.
WAYS TO MANAGE AND
EXPRESS ANGER

Two Rules to Live By:


Dont Sweat the Small Stuff.
Most Matters are Small Stuff.
Learning to Manage Anger Can
Be A Life Saver!
If you are an angry person, an abuser, an
oppressor -- work on changing your
habits!
If you are a person impacted by an angry
person, you must alleviate the assaults the
angry person makes to your person and
body or eliminate the angry person from
your life! [Anger is like second-hand smoke. It can kill a
non-hostile person too! ]
SOME SUGGESTED
STRATEGIES
Stress Inoculation. Learn to Hold Back
Flooding or Anger.
Frustration Training. Stop Using Your
Meditation, Temper To Get Your
Relaxation. Way.
Assertiveness. Practice Listening.
Be Empathic. Improve
Learn To Be Fair. Communication.
SUGGESTED STRATEGIES
Cognitive Restructuring.
Stop Hostile Fantasies.
Respect Others.
Practice Forgiveness.
Have a Sense of Humor.
SOME SPECIAL STRATEGIES
A TEN-STEP PROGRAM
RULES FOR EXPRESSING ANGER
TIME OUT
COPING WITH YOUR CO-WORKERS
OR BOSS
RETHINK -(RECOGNIZE, EMPATHIZE,
THINK, HEAR, INTEGRATE, NOTICE
AND KEEP)
9 STRATEGIES FOR CONTROLLING
HARMFUL HOSTILITY
Identify your pet Listen.
peeves. Forgive.
Reason with yourself. Pretend today is your
Stop hostile thoughts, last.
feelings and urges. Help yourself and/or
Avoid over others to change.
stimulation.
Assert yourself.
PRACTICE EXERCISES

Group Activity: Anger Workbook


Group Report Outs
Questions and Answers

Thank You For Your Participation!


THANKS

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