SUMMER INTERNSHIP

PROGRAM
THE GATEWAY HOTEL
IT EXPRESS WAY
SUBMITTED BY,
Vidhya Vijayan
MBA -A
 THE HOTEL INDUSTRY
 The hotel industry is one of the largest segments under the service
sector of the Indian economy .
 It is one of the largest source of foreign exchange earning in India.
 First western style hotel in India was started in Bombay in 1840
and was named as “British Hotel” .
 In 1903, Jamsetji Tata opened the hotel named as Taj Mahal Palace
and Tower in Mumbai which was the first hotel of international
standard and repute, built by an Indian.
 The presence of major international hotels like Radisson, Accor,
Holiday Inn, Le Meridian has boosted India’s prospects
internationally.
 INDUSTRY OUTLOOK
 2017 had been announced as the India – U.S. Travel and Tourism
Partnership Year allowing both governments and private sectors to
increase travel and tourism between the two countries.
 Also India's hotels jointly formed a crisis management group which
suggests that all hotels will support travel agents by giving
competitive rates.
 Group rates will be offered in the domestic market for people
travelling in groups of eight or more.
 Over the next ten years, travel and tourism is anticipated to
contribute US$ 11.0 trillion in GDP to the world economy and will
support 370 million jobs worldwide.
COMPANY PROFILE
 The Indian Hotels Company Limited (IHCL) and its
subsidiaries are collectively known as Taj Hotels Resorts and
Palaces.
 It is recognized as one of Asia's largest and finest hotel
company which is incorporated by the founder of the Tata
Group, Mr. Jamsetji N. Tata
 The company opened its first property, The Taj Mahal Palace
Hotel, Bombay in 1903.
 IHCL operates in the luxury, premium, mid-market and value
segments of the market through Taj,Taj Exotica,Taj Safaris,
The Gateway Hotel and Ginger.
 The other areas of business include Taj Air, and TajSats Air
Catering.
THE GATEWAY HOTEL, IT
EXPRESSWAY CHENNAI

 In 2008, Taj Hotels Resorts and Palaces launched a new

brand The Gateway Hotel”.
 It is a full service upscale hospitality brand and the hotel is
positioned above the brand Ginger but placed below the
Vivanta by Taj and Taj Palace.
 They are the modern and contemporary hotel chain built
around the lifestyles of the evolving customers.
 Services such as 24/7 breakfast, 24/7active studio and 24/7
laundry which are all designed to cater to guests round-the-
clock.
 Sixteen existing hotels have migrated to the Gateway chain.
VISION AND MISSION

VISION

“ Embrace talent and harness expertise to leverage standards of

excellence in the art of hospitality to grow our international
presence, increase domestic dominance and create value for
all stakeholders.”

MISSION

“Product, Service and Product leadership”

CORPORATE SOCIAL
RESPONSIBILITY
 The Company believes that the benefits derived by operating hotels
in various locations especially in remote and culturally rich
destinations must also better the lives of communities.
 They proactively reach out to their target communities through their
CSR theme ‘Building Sustainable livelihoods’.
 Facilitate skill development for less-privileged youth
 Support income generation projects run by small scale
entrepreneurs, Self Help Groups, NGOs and social enterprises.
MILESTONES
 1903: Created history with the opening of The Taj Mahal Palace Hotel,
Bombay(Mumbai) – India’s first Luxury hotel.
 1971-72: Pioneered the concept of authentic Palace Hotels in the country
with the Rambagh Palace in Jaipur.
 1983: Taj established a presence in the Western Hemisphere with the
historic St.James Court Hotel near Buckingham Palace, London.
 2000: Consolidated its position as the largest chain in India with hotels in
Ahmadabad and Hyderabad
 2002: The new Taj Exotica Resort & Spa, Maldives within six months of its
launch, was awarded "The Best Resort in the World" - Harpers and Queen
Travel Awards
 2013:Vivanta By Taj - Whitefield, Bangalore featured as the Best Business
Hotel in India at the T+L India’s Best Awards 2013.
 2014: Taj Lake Palace, featured in the Conde Nast Traveler USA Gold List
2014 with a score of 92.4. It was also featured in the Platinum Circle 2014
- a list of hotels that have made it to the Gold List for 5 consecutive years.
KEY PEOPLE

 CHAIRMAN : N Chandrasekaran
 MD And CEO : Puneet Chhatwal
 GENERAL MANAGER :INDRANIL RAY
 PARENT COMPANY : TATA Group
 HEADQUARTERS : Express Towers , Nariman
point, Mumbai , Maharashtra
 REVENUE :₹4,706.27 crore
 TOTAL ASSETS :₹10,944.57 crore
COMPETITORS

 TAJ :- The Ritz Carlton, JW Marriott, Four Seasons Hotels

and Resorts and The Leela
 VIVANTA By Taj :- Hilton ,Le Meridien, Marriot and WestIn.
 THE GATEWAY HOTEL :- Hilton Garden In,Lemon tree,
Courtyard by Marriott and Novtel
 GINGER :- Travelodge Hotel, Premier In
ORGANISATION STRUCTURE
FUNCTIONAL DEPARTMENTS
 Front office
 Food and beverages(production)
 Food and beverage(service)
 House keeping
 Sales and marketing
 Human resources
 Finance
 Materials
 Engineering
 Security
 IT
 Spa and health club
FRONT OFFICE
 A hotel’s front office is where guests are greeted when they arrive,
where they are registered and assigned to a room, and where they
check out.
 it is the most important part of a hotel, as it often offers the only
contact between guests and staff.
 The person who is regarded as the head of the operation of the
front-office desk is the Front-Office Manger.
 They Sell guestrooms, register guests and design guestrooms
 handle the distribution of guestroom keys and mail, messages or
other information for guests
 Maintain accurate room statistics
 Maintain guest account statements and complete proper financial
settlements.
FOOD AND BEVERAGE
 It includes both F& B Production and F& B Services.
 Production has sub-departments viz. Main kitchen, Indian kitchen,
Tandoor, Bakery and Confectionery, Coffee and Restaurants.
 The services division has sub departments such as, Banquet service,
bar service, Room service and Restaurant service.
 Food production deals with the preparations of food items.
 Food service deals with the process of the delivery of the prepared
food items to the end customers who ordered it.
 For the proper control and the effective management it is divided
into six outlets and they are Sian, Eat In, Buzz, Mini Bar and Swirl
and banquets.
HOUSE KEEPING
 Housekeeping Department is responsible for cleaning the
hotel’s guest rooms and public areas.
 It usually has the largest staff, consisting of an assistant
housekeeper, room attendants, room inspectors, a house person
crew and personnel in charge of employee uniforms.
 Inspects rooms before they are available for sale an cleans
occupied and vacant rooms .
HUMAN RESOURCE
 Responsible for external & internal recruitment
 Calculates employees' salaries, compensation, and tax
withholding…
 Administrates employees' paperwork, monitors attendance…
 Maintains good relations with Labour Unions
 Ensures employees' safety and working conditions
FINANCE DEPARTMENT
 The finance department includes Credit, Audit , Account payable
and Cash sections.
 Accounts Payable: Ensures that all bills are paid on time and all
discounts are taken correctly. Accounts payable’s clerks work
closely with the purchasing department to verify that all invoices
to be paid are indeed invoices of the hotel and all the invoices are
signed by the security who receives it.
 Guest and City Ledger: The hotel keeps two ledgers, the guest
ledger which is associated with the guests staying at the hotel
while the city ledger contains all other billings.
 Night Audit: At the end of the day after most hotel guests have
retired, the night auditors have to record the charges to guests’
accounts and should verify the revenue for the hotel.
ENGINEERING
 This department maintains the property's structure and grounds as
well as electrical and mechanical equipment.
 Their responsibilities include Preventive maintenance, repair,
replacement, improvement and modification to furniture, fixtures, and
equipment.

SECURITY
 It is headed by Chief Security Officer, is responsible for monitoring
workers , time keeping and checking material in and out . Supervisors
reports to the Chief Security Officer under who are the Shift-in-
Charge Officers
 The various registers maintained by the department are Visitors’
Register, Employees Register, Contract Vehicles Register , Trainees
in-out register and Electrical Items’ in-out register .
SPA AND HEALTH CLUB

 It offers a boutique of wellness treatments that

recharge the spirits and revitalize the body.
 Each treatment is specially designs to meet the requirements
of the customers.
 All the ingredients used are 100% natural sourced extensively
from Indian herbs, salt and pure essential oils.
PRODUCTS
 Rooms
There are 200 rooms and every room offers a unique view
while maintaining consistent quality in service as well as
amenities .
There are standard rooms, superior rooms and exeutive suits
and executive rooms.
 RESTAURANTS
There are three restaurants in the hotel. Buzz which is the
multicuisine, SIAN the chinese restaurant and SWIRL which is
among Chennai’s most happening bars, stocked with huge
variety of spirits ranging from classic cocktails to the choicest
of wines.
MEET & CELEBRATE
 All the business needs will be covered whether it is a small meeting
or to hold a large conference. They have thoughtful spaces
equipped with a suite of office supplies and smart technologies that
enhance the productivity of your meeting.
 They have ideal venues to hold reception and wedding ceremonies.

WORK & UNWIND

 To draft business proposals, or plan an elaborate dinner for the
loved ones or simply make plans to venture out into the city, The
Gateway Hotel, IT Expressway has it all covered.
 They understand how important fitness is to the modern traveller
and they facilitate 24/7 gymnasium with the latest equipment to
cater to all types of workout regimes.
SWOT ANALSIS
STRENGTH
 Considered to be the most premium hotel chain.
 Natural and cultural diversity
 Government support
 Gives the perfect experience of Indian luxury living.
 Employee retention due to good brand image

WEAKNESS
 less established brand name of the company in international scene
 Susceptible to political events
OPPORTUNITIES

 Rising income of Indians

 Open sky benefits
 Entry into new markets
 Increase in the market share
THREATS
 Fluctuations in international tourist arrivals
 Emergence of new competition in form of new hotels
 Increasing competition
ROUTINE WORKS

 A brief introduction was given about the company and

the hotel industry and the various department in the
hotel.
 Filing of complimentary bills and guest billing which is
related to car hiring.
 Visited the receiving area and observed the process of
receiving the materials.
 Assisted the night auditor in verifying all the checklists
 Scrutiny and booking of invoices
 Identification and segregation of different outlet bills like
discounted bills, void bills, void kot, split bills for the
purpose of night auditing.
 Credit Card reconciliation process
 Cross checking of revenue and confirming the travel agent
commission.
 Checking of bills/invoices for the payment initiated for the
month to the vendors.
 Cross checking of ownity report
THANK
YOU