Management Science (Goh)

Chapter 1: Introduction

 Origin of Management Science

 Problem Solving and Decision Making
 Problem Analysis and Decision Making
 Qualitative vs. Quantitative Analysis
 Model Development
 Deterministic vs. Stoochastic Models
 Models of Cost, Revenue, and Profit
 Quantitative Methods in Practice

Slide 1
 Origin of Management Science

The body of knowledge involving quantitative

approaches to decision making is referred to as
• Management Science
• Operations Research
• Decision Science
It had its early roots in World War II and is flourishing
in business and industry due, in part, to:
• numerous methodological developments (e.g.
simplex method for solving linear programming
problems)
• a virtual explosion in computing power

Slide 2
 Problem Solving and Decision Making

7 Steps of Problem Solving

(First 5 steps are the process of decision making)
1. Identify and define the problem.
2. Determine the criteria for evaluating alternatives.
3. Determine the set of alternative solutions.
4. Evaluate the alternatives.
5. Choose an alternative (make a decision).
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6. Implement the selected alternative.
7. Evaluate the results.

Slide 3
 Problem Analysis and Decision Making

Decision-Making Process

Structuring the Problem Analyzing the Problem

Define Determine Identify Identify Choose

the the the the an
Problem Criteria Alternatives Alternatives Alternative

• Problems in which the objective is to find the best solution

with respect to one criterion are referred to as single-
criterion decision problems.
• Problems that involve more than one criterion are referred
to as multi-criteria decision problems.

Slide 4
 Qualitative vs. Quantitative Analysis

Analysis Phase of Decision-Making Process

Qualitative Analysis
• based largely on the manager’s judgment and experience
• includes the manager’s intuitive “feel” for the problem
• is more of an art than a science

Quantitative Analysis
• concentrate on the quantitative facts or data associated
with the problem
• analyst will develop mathematical expressions that
describe the objectives, constraints, and other relationships
that exist in the problem
• analyst will use one or more quantitative methods to make
a recommendation

Slide 5
 Quantitative Analysis

Potential Reasons for a Quantitative Analysis

Approach to Decision Making
• The problem is complex.
• The problem is very important.
• The problem is new, i.e., no previous experience.
• The problem is repetitive.
Quantitative Analysis Process
• Model Development
• Data Preparation
• Model Solution
• Report Generation
Slide 6
 Model Development

Models are representations of real objects or situations

Three forms of models are:
• Iconic models - physical replicas (scalar
representations) of real objects

• Analog models - physical in form, but do not

physically resemble the object being modeled

• Mathematical models - represent real world

problems through a system of mathematical
formulas and expressions based on key
assumptions, estimates, or statistical analyses
Slide 7
 Advantages of Models
Generally, experimenting with models (compared to
experimenting with the real situation) because it requires
less time, is less expensive, and involves less risk.

The more closely the model represents the real situation, the
more accurate the conclusions and predictions will be.

Cost/benefit considerations must be made in selecting an

appropriate model.

Frequently a less complicated (and perhaps less precise)

model is more appropriate than a more complex and
accurate one due to cost and ease of solution considerations.

Slide 8
 Mathematical Models

Objective Function – a mathematical expression that

describes the problem’s objective, such as maximizing
profit or minimizing cost

• Consider a simple production problem for ABC

Chair Corp., which produces chairs. Suppose x
denotes the number of chairs produced and sold
each week, and the firm’s objective is to maximize
total weekly profit. With a profit of $10 per chair,
the objective function is 10x.

Slide 9
 Mathematical Models

Constraints – a set of restrictions or limitations, such as

production capacities
To continue our example, a production capacity
constraint would be necessary if, for instance, 5
hours are required to produce each chair and only
40 hours are available per week. The production
capacity constraint is given by 5x < 40.

The value of 5x is the total time required to produce

x chairs; the symbol, < , indicates that the
production time required must be less than or equal
to the 40 hours available.

Slide 10
 Mathematical Models

A complete mathematical model for our simple

production problem is:

Maximize 10x (objective function)

subject to: 5x < 40 (constraint)
x>0 (constraint)

[The second constraint reflects the fact that it is not

possible to manufacture a negative number of units.]

Slide 11
 Mathematical Models

Uncontrollable Inputs – environmental factors that are

not under the control of the decision maker
In the ABC Corp. example, the profit per unit ($10),
the production time per unit (5 hours), and the
production capacity (40 hours) are environmental
factors not under the control of the manager or
decision maker.

Decision Variables – controllable inputs; decision

alternatives specified by the decision maker, such as the
number of chairs to produce.
In the ABC Corp. example, the production quantity,
x, is the controllable input to the model.
Slide 12
 Deterministic vs. Stochastic Models

Deterministic Model – if all uncontrollable inputs to

the model are known and cannot vary.

Stochastic (or Probabilistic) Model – if any

uncontrollable are uncertain and subject to variation.

Stochastic models are often more difficult to analyze.

In our simple production example, if the number of
hours of production time per unit could vary from
3 to 6 hours depending on the quality of the raw
material, the model would be stochastic.

Slide 13
 Transforming Model Inputs into Output

Uncontrollable Inputs
(Environmental Factors)

Controllable
Output
Inputs Mathematical
(Projected
(Decision Model
Results)
Variables)

Slide 14
 Transforming Model Inputs into Output
ABC Chair Corp. Example

Uncontrollable Inputs
10 profit per chair
5 hours needed per chair
40 hours of capacity

Mathematical
Output
Controllable Model
Profit = 80
Inputs Maximize 10x
s.t. 5x < 40 Hours used = 40
X=8
x>0

Slide 15
 Model Solution
The analyst attempts to identify the alternative (the
set of decision variable values) that provides the
“best” output for the model.

The “best” output is the optimal solution.

If the alternative does not satisfy all of the model

constraints, it is rejected as being infeasible, regardless
of the objective function value.

If the alternative satisfies all of the model constraints,

it is feasible and a candidate for the “best” solution.

Slide 16
 Model Solution

 Trial-and-Error Solution for Production Problem

Production Projected Total Hours Feasible
Quantity Profit of Production Solution
0 0 0 Yes
2 20 10 Yes
4 40 20 Yes
6 60 30 Yes
8 80 40 Yes
10 100 50 No
12 120 60 No

Slide 17
 Model Testing and Validation

Often, goodness/accuracy of a model cannot be

assessed until solutions are generated.
Small test problems having known, or at least
expected, solutions can be used for model testing and
validation.
If the model generates expected solutions, use the
model on the full-scale problem.
If inaccuracies or potential shortcomings inherent in
the model are identified, take corrective action such
as:
• Collection of more-accurate input data
• Modification of the model
Slide 18
 Report Generation

A managerial report, based on the results of the

model, should be prepared.

The report should be easily understood by the

decision maker.

The report should include:

• the recommended decision
• other pertinent information about the results (for
example, how sensitive the model solution is to
the assumptions and data used in the model)

Slide 19
 Implementation and Follow-Up

Successful implementation of model results is of

critical importance.

Secure as much user involvement as possible

throughout the modeling process.

Continue to monitor the contribution of the model.

It might be necessary to refine or expand the model.

Slide 20
 Revenue, Cost and Profit Model: Ponderosa
Development Corp.

Ponderosa Development Corporation (PDC) is a small

real estate developer that builds only one style house. The
selling price of the house is $115,000. Land for each house
costs $55,000 and lumber, supplies, and other materials run
another $28,000 per house. Total labor costs are
approximately $20,000 per house.
Ponderosa leases office space for $2,000 per month. The
cost of supplies, utilities, and leased equipment runs another
$3,000 per month. The one salesperson of PDC is paid a
commission of $2,000 on the sale of each house. PDC has
seven permanent office employees whose monthly salaries
are given on the next slide.

Slide 21
Example: Ponderosa Development Corp.

Employee Monthly Salary

President $10,000
VP, Development 6,000
VP, Marketing 4,500
Project Manager 5,500
Controller 4,000
Office Manager 3,000
Receptionist 2,000

Slide 22
 Example: Ponderosa Development Corp.

Question:
Identify all costs and denote the marginal cost
and marginal revenue for each house.
Answer:
The monthly salaries total $35,000 and monthly
office lease and supply costs total another $5,000.
This $40,000 is a monthly fixed cost.
The total cost of land, material, labor, and sales
commission per house, $105,000, is the marginal cost
for a house.
The selling price of $115,000 is the marginal
revenue per house.

Slide 23
 Example: Ponderosa Development Corp.

Question:
Write the monthly cost function c (x), revenue
function r (x), and profit function p (x).

Answer:
c (x) = variable cost + fixed cost = 105,000x + 40,000
r (x) = 115,000x
p (x) = r (x) - c (x) = 10,000x - 40,000

Slide 24
 Example: Ponderosa Development Corp.

Question:
What is the breakeven point for monthly sales
of the houses?

Answer:
r (x ) = c (x )
115,000x = 105,000x + 40,000
Solving, x = 4.

Slide 25
 Example: Ponderosa Development Corp.

Question:
What is the monthly profit if 12 houses per
month are built and sold?

Answer:
p (12) = 10,000(12) - 40,000 = $80,000 monthly profit

Slide 26
 Example: Ponderosa Development Corp.

1200
Total Revenue =
Thousands of Dollars

1000
115,000x
800
600
Total Cost =
400
40,000 + 105,000x
200
Break-Even Point = 4 Houses
0
0 1 2 3 4 5 6 7 8 9 10
Number of Houses Sold (x)

Slide 27
 Using Excel for Breakeven Analysis
Example: Ponderosa Development Corp.
• We will enter the problem data in the top portion of the
spreadsheet.
• The bottom of the spreadsheet will be used for model
development.
A B
1 PROBLEM DATA
2 Fixed Cost $40,000
3 Variable Cost Per Unit $105,000
4 Selling Price Per Unit $115,000
5 MODEL
6 Sales Volume
7 Total Revenue =B4*B6
8 Total Cost =B2+B3*B6
9 Total Profit (Loss) =B7-B8

Slide 28
 Example: Ponderosa Development Corp.

Question: What is the monthly profit if 12 houses are built

and sold per month?
Spreadsheet Solution

A B
1 PROBLEM DATA
2 Fixed Cost $40,000
3 Variable Cost Per Unit $105,000
4 Selling Price Per Unit $115,000
5 MODEL
6 Sales Volume 12
7 Total Revenue $1,380,000
8 Total Cost $1,300,000
9 Total Profit (Loss) $80,000

Slide 29
 Management Science Techniques

• Linear programming**
• Integer linear programming
• Network models
• Project scheduling: PERT and CPM
• Inventory models
• Waiting line
• Simulation
• Decision analysis
• Goal programming
• Analytic hierarchy process
• Forecasting methods.
• Markov-process models

Slide 30