ESNA OFFICELINX:

NEXT-GENERATION MESSAGING

<presenter name>

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© 2016 Avaya Inc. All right reserved 1
Esna Officelinx Simplifies Communication
• Integrates voice applications and services with cloud based solutions including:
• Google
• Microsoft
• IBM
• Zimbra

• Delivers rich, unified messaging within any environment

• Telephone, web-browser, email, client, and other applications (i.e. Salesforce, Office 365,
Google Apps)

• Provides speech enabled presence and mobility applications for Fixed/Mobile Convergence
and intelligent call routing

• Enables desktop phone replacement with PC and mobile phone

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Esna Officelinx Simplifies Messaging
• Unified messaging, auto-attendant, IVR, call trees, and fax within a single solution

• Easily integrates with traditional and IP-based systems, individually or concurrently

• Reduces capital expenditure, replacing aging hardware with 100% software-based, virtual-
capable solution

• Enables legacy voicemail migration and consolidation without having to upgrade installed
systems
• Minimal disruption; all-at-once or in phases
• Data migration simplifies commissioning effort and delivers regulatory compliance

• Preserves Telephone User Interfaces (TUIs) for “familiar” experience

• Configurable system-wide, by organizational unit, or user
• Ensures higher adoption/acceptance with minimal re-training required

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Esna Officelinx: Communication and Collaboration

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Esna Officelinx: Next-Generation Messaging Solution

Voice Messaging Unified Messaging Contextual Messaging

● Unified Messaging in email
● Any media (voice, fax, video)
● Better voice messaging environments, including cloud
● Preservation of user experience
● Send/Receive voicemails (Office 365 and Gmail)
● Calendar/Presence awareness
via TUI ● Visual voice-mail via web or
● Active/Active Redundancy and
● Distribution lists thick client
resiliency
● Multi-lingual ● Sophisticated caller menus
● Virtualization
● Web-portal ● Extensive notification options
● Flexible access from integrated
● Self-service password reset ● Advanced system-level
and next-generation clients
capabilities

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 Architecture Diagrams
Physical and Virtual Servers

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Esna Officelinx Architecture Notes
• Voice Server(s) [Up to 20 per instance]
• Provides integration to switch; stores greetings, messages, distribution lists, etc.

• Consolidated Database/File Server

• One per system in multi-server configurations, delivering redundancy of Voice Servers

• Key considerations (Subscriber scale and resiliency requirements)

• OS/Virtual environments
• Windows 2008 (32-bit), 2008R2 (64-bit), 2012 or 2012 R2 (Standard Edition)
• VMware vSphere 4.x, 5.0, or 5.1; Microsoft HyperV 2012

• Disk/Storage recommendations
• RAID 10: Two hard-disk drives, mirrored, spanned to two other drives, mirrored
• 10K rpm or 15K rpm

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 Physical (Customer-Provided) Server Scenario

IMAP/Exchange Web
Salesforce Services - Google
Calendar API,
Open CTI
Contact API +
Google API

IMAP/Exchange
Esna Client Web
Officelinx
Web Services - (Physical Server)
Google API Services
(Calendar + IMAP
Contact) Calendar/Contact API

SIP (VoIP)

iLink Pro (Browser, CTI

Desktop or Mobile) MS Exchange/
On-premise
email platform
Desktop Phone
Voice/Video
PBX(s)
(Single or
User Mobile Voice Multiple)

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 Virtual Server Scenario
Officelinx
Virtual Server
VMware vSphere or
IMAP/Exchange Web Microsoft Hyper-V
Salesforce Services - Google 2012 Environment
Calendar API,
Open CTI
Contact API +
Google API

IMAP/Exchange
Esna Client Web
Web Services -
Google API Services
(Calendar + IMAP
Contact) Calendar/Contact API

SIP (VoIP)

iLink Pro (Browser, CTI

Desktop or Mobile) MS Exchange/
On-premise
email platform
Desktop Phone
Voice/Video
PBX(s)
(Single or
User Mobile Voice Multiple)

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 Officelinx Multi-Instance Diagrams
High Availability and Geo-Redundancy

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 Redundancy - Physical Server(s)
Supports up to 20 instances,
which each requiring its own
set of servers
IMAP/Exchange Web
Services - Google Double-take
Salesforce
Calendar API, Administrative
Open CTI
Contact API + Computer
Google API

IMAP/Exchange
Officelinx Application
Esna Client Web Software
Web Services -
Google API Services
(Master - Physical Server) Double-take
(Calendar +
Contact) Backup Image of
Master Server
SIP (VoIP)

CTI IMAP
iLink Pro (Browser,
Calendar/Contact API
Desktop or Mobile)

Desktop Phone
Voice/Video

MS Exchange/
User Mobile Voice On-premise
email platform

PBX(s)
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(Single or Multiple)
11
 Redundancy - Virtual Server(s)
Supports up to 20 instances,
which each requiring its own
set of servers
IMAP/Exchange Web
Salesforce Services - Google Double-take
Open CTI
Calendar API, Administrative
Contact API + Computer
Google API

IMAP/Exchange
Esna Client Web
Web Services -
Google API Services Officelinx Application
(Calendar + Software
Contact) Double-take Backup
(Master - Virtual Environment)
Image of Master Server

SIP (VoIP)

IMAP
iLink Pro (Browser, CTI
Calendar/Contact API
Desktop or Mobile)

Desktop Phone
Voice/Video

MS Exchange/
User Mobile Voice On-premise
email platform

PBX(s)
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(Single or Multiple)
12
High Availability via Double-Take® DR (Disaster Recovery)
• Replicates the ‘Consolidated’ server to a secondary ‘backup’ server
• Consolidated server and the Double-Take ® backup server must be using the same operating
system with identical hardware
• Servers must meet minimum requirements needed to run Officelinx
• Eliminates any single point of failure
• Can be applied to an existing installation, or to a new installation
• Double-Take ® client application runs on auxiliary computer, anywhere on same network,
and controls behavior of servers

Requirements

Operating System Windows Server 2012 (64-bit)

Network Cards 2 NICs are required in both the Officelinx server and backup server

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High Availability Example #1
SIP

Secondary 2
100 SIP ports

SIP Trunks/
SIP
Extension
Real-time Sync
Secondary 1
100 SIP ports Officelinx
Consolidated Server

● Distribute calls over multiple voice servers

●
SIP
Scale up to 2,000 ports
● SIP pooling allows calls to occur on any port for
Primary Server
maximum port utilization
100 SIP ports

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 T1/SMDI SIP SI High
P SI
P W
Availability
Primary Server
Site 1 T1-SIP 100 SIP ports A Example #2:
Gateway
N Multiple,
SIP
Different PBXs
Real-time
Secondary 1 Sync
Site 2 100 SIP ports

Officelinx Consolidated
T1/SMDI
SIP
SI Server
P
Secondary 2
Site 3
T1-SIP 100 SIP ports
Gateway

SIP

Site 4
DR Site - Secondary 3
Disaster Recovery Site
100 SIP ports
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 High Availability with Multiple PBXs
T1/SMDI SIP
Officelinx Distributed Architecture

PBX 1
T1-SIP
SIP
Gateway
Secondary 2
100 SIP ports
SIP

SIP
PBX 2
Real-time Sync
Secondary 1 Officelinx Consolidated
100 SIP ports Server
T1/SMDI SIP

SIP
T1-SIP
PBX 3 Gateway

Primary Server
SIP
100 SIP ports

PBX 4
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 Officelinx Real-Life Scenario
‘Power Company’ Customer Example

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 VMware Servers Officelinx
Microsoft
Exchange Voicemail
Officelinx IMAP TSE
System Design
Officelinx
Consolidated
Server

Gigabit Ethernet Gigabit Ethernet

Each Officelinx
server handles 100
Officelinx Officelinx Officelinx SIP connections
Officelinx Officelinx Officelinx
Server 1 Server 3 Server 5 Server 2 Server 4 Server 6

SIP
‘Power Company’ WAN SIP

TIMG TIMG PIMG-D PIMG-D PIMG-D

E&M
400SF
Asterisk Cisco Call Intecom (x1) Avaya (x3) Rolm (x45) Omni (x21)
Manager (x2)
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Integration/Resiliency Summary
• Switch agnostic design supporting TDM and IP-based switches concurrently
• Integration to over 250 systems
• SIP (No Session Manager required)
• T1/E1
• In-Band (DTMF, Dual-Tone Multi-Frequency)
• Out-of-Band (SMDI, Simple Messaging Desk Interface)
• Dialogic Media Gateways for TDM systems (with a plethora of integration notes)

• Supports mix of physical and virtual environments concurrently

• Distributed architecture ensures true ‘Active/Active’ resiliency between nodes

• High Availability option for a ‘No Single Point Of Failure’ architecture

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Integration Compatibility

SIP Support CTI Support

➔ All prior to Officelinx 8.X require SIP direct and media
gateways (Aastra, Iwatsu, Toshiba, etc.)
➔ Asterisk
➔ Avaya IP Office Server Edition 9.1
➔ Avaya Session Manager (SM) ➔ Avaya CM 5.2, 6.1 (AES TSAPI)
➔ Avaya SIP Enablement Services (SES) ➔ Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI)
➔ Avaya IP Office 500 6.1, 7.0, 8.0 ➔ Avaya IP Office Server Edition 9.1(TAPI)
➔ Broadsoft Broadworks Release 17 ➔ Cisco Unified Communication Manager 8.x, 9.0 (TAPI)
➔ Cisco Unified Communication Manager 8.x, 9.x ➔ Iwatsu ECS
➔ Mitel MCD 4.2 ➔ Mitel MCD 4.2
➔ Nortel BCM R6 ➔ Toshiba Strata CIX (CSTA)
➔ Nortel CS1000 (v7.5, NRS and SM)
➔ Nortel CS2100
➔ ShoreTel ShoreGear platform 11.1
➔ Siemens OpenScape Voice

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Scalability Summary
• Up to 100 voice channels per Officelinx voice node (server)
• 1-16 Fax Channels or 2-60 ports per Officelinx voice node (via Dialogic SR140)
• 64 channels of TTS/ASR per server (optional add-on) - extra license

• Up to 20 voice servers can be deployed per solution (or up to 2,000 SIP ports)

• Each solution supports up to 20K UM or 60K VM subscribers

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Security Summary
• SIP/CTI connectivity performed over secure network connections
• Server side OAuth 2.0 authentication to Google Apps
• Encrypted session ports are supported when initializing synchronization sessions with
Microsoft Exchange servers
• Synchronization via secure IMAP or encrypted/authorized WebLinks (HTTPS with
application authentication)
• Built-in password security
• Web services can be secured over HTTPS connections
• Voicemail and faxes can be configured to send an HTTP (or HTTPS) link to the message
instead of file attachments
• Encrypted message store options using Windows file access security prevent unauthorized
access
• Network security considerations can be applied (i.e. firewalls)
• JITC (Department of Defense) certification in 10.5 (forecast Aug-2016)

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Licensing and Packaging
• Choice of feature/value-set on per-user basis
• Messaging, Collaboration, or Messaging+Collaboration

• Choice of Subscription (OpEx) or Perpetual (CapEx)

• Choice of resiliency
• High Availability default inclusion on systems exceeding 400 subscribers

• Avaya Solution Design roadmap:

• Subscription licenses:
• ASD/SaaS Configurator – target Mar-2016
• Perpetual licenses:
• ASD/Messaging configurator – target (TBD)
• Available today via “EASE” tool

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 What’s Included with Officelinx Voicemail and Unified Messaging
Officelinx Voicemail Officelinx Unified Messaging
• Online web based password reset • SMS message notification • Bi-directional message synchronization
• Multiple telephone user interfaces (TUI) • SMTP message notification between the PBX and email applications
• Multi-tenant or multi-attendant interface • Future delivery messages (Exchange/Office 365, Lotus Notes,
• 99 personal greetings, schedule enabled • Fast forward, pause and rewind GroupWise, Zimbra, Google)
• Location based routing • Voicemail retrieved from email or
• Calls and availability can follow enterprise
• Call back to sender smartphone extinguishes the Message
calendar • Undelete message Waiting Indicator (MWI) on the desk phone
(Exchange or Google) • Record conversations • Voicemail delivered as MP3 audio file
• Multi-lingual interface • Multimedia and multi-destination • Visual voicemail
• Unlimited auto-attendant trees distribution lists
•
• SMTP message forward with smart links
Multiple recordings and greetings per • Fax tone detection • Resolve messages to contacts and identify
language
• Call screening callers by name (Exchange and Google)
• Read, unread and saved message sorting
• Urgent messages • Call queuing (basic) • Share and socialize voice messages
• Private message designation • Default language selection by user • Call history integration with email (requires
• Message notification • Default language selection by caller CTI enabled on PBX)
• Multiple message waiting indicator • Shared extension support • Inbound fax
• Group and distribution list messaging • Multiple time zone support
• Automatic message forwarding • Custom display name format

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Package Comparison
Messaging Collaboration Messaging & Collaboration Google Apps
Collaboration
Presence ✓ ✓ ✓
Instant Messaging ✓ ✓ ✓
Click-to-Call ✓ ✓ ✓
Voice Communication ✓ ✓ ✓
Geo-Location Sharing ✓ ✓ ✓
Screen Pops/Call Logging ✓ ✓ ✓
Call control ✓ ✓ ✓
Unified Messaging with Voicemail
Voicemail ✓ ✓ ✓
Auto-attendant ✓ ✓ ✓
IVR trees ✓ ✓ ✓
Unified messaging ✓ ✓ ✓
Messaging Synchronization (MWI) ✓ ✓ ✓
Call history ✓ ✓ ✓
Voicemail to contact resolution ✓ ✓ ✓
Contact Card integration ✓ ✓ ✓
Fax
Receive fax into inbox ✓ ✓ ✓
E-Fax (Outbound) Optional Optional Optional

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Package Comparison (Cont’d)
Messaging Collaboration Messaging & Collaboration Google Apps
Application Integration
Google Apps ✓ ✓ ✓ ✓
Salesforce CRM ✓ ✓
WebEx ✓
Avaya Scopia ✓
Microsoft Office 365 ✓ ✓
Zimbra ✓ ✓
IBM Notes ✓ ✓
Novell GroupWise ✓ ✓
Custom Portals ✓ ✓
Clients
Web Portal ✓ ✓ ✓ ✓
iLink Pro Web ✓ ✓ ✓
iLink Pro Mobile ✓ ✓ ✓
iLink Pro Desktop ✓ ✓ ✓
Administration and Deployment ✓ ✓ ✓
Web admin ✓ ✓ ✓ ✓
Reports ✓ ✓ ✓ ✓
High Availability ✓ ✓ ✓

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Package Comparison (Cont’d)
Messaging Collaboration Messaging & Collaboration Google Apps
Add-On Applications
WebEx Meeting Scheduling ✓ ✓ ✓ ✓
Scopia Meeting Scheduling ✓ ✓ ✓ ✓
Audio conferencing Optional Optional ✓ Optional
IVR connector Optional ✓ Optional
Voice biometrics Optional ✓ ✓
Speech-to-Text (Transcription) Optional ✓ ✓
Text-to-Speech Optional ✓ ✓
Automatic Speech recognition Optional

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 Administration
Web-based Simplicity

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Web Portal
• Single-URL simplicity
• Access to Administration, Reporting, Password Reset, and other key functions

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System Administration

• Web-based for ‘anywhere’ accessibility

• Easy navigation to Users, Companies,
Servers, Protocols, System Health and
other settings
• ‘Hardened’ password capable
• Avaya Aura® System Manager integration
for “one-interface” experience (coming
10.5, May ‘16)

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Feature Groups (or Class of Service)

• Quick/Easy way to configure

‘alike’ parameters or options
• Storage
• Notification
• Transfer
• Mailbox
• Message
• Synchronization
• DID
• Speech

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Reporting

• Numerous tunable reports

• User Activity
• Call Activity
• Mailbox Administration
• Locked Mailboxes
• Mailboxes w/ Unread messages
• Sites
• Port utilization
• …and more
• Customizable templates
• Download as CSV

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Software Downloads

• One-click location for latest versions:

• iLink client
• Java software (used within web-portal for visual voicemail and greetings)

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Self-Service Password Reset

• Fully “self-service” enablement

• Hosted from Officelinx server
• Corporate email authentication
• Reset options for both:
• Voicemail (mailbox)
• UC Application (web UI)
• ‘Human Interface’ protected

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 User Experience
Browser, Email, TUI

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Single Sign-On

• Administrator controllable
options
• Simplifies logon experience
• Secure operation
• ‘Hardened’ password capable
• User name or Mailbox number

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Introductory Tutorial for Subscriber Setup

• User configuration for:

• Time zone
• Working hours
• Mobile, Home, Office
numbers
• Call answering
treatment:
• Route to alternate
number
• Take a message
• After-hours treatment

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Web Portal - Home Page
• Easy to use entry-point for key features

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Web Portal - Visual Voicemail
• Easily identify voice/fax, who called, when, length of message

• One-click access to play/view messages on PC

• Uses Sounds Applet plug-in
• Streams audio to PC (No WAV files)
• One-click action to reply, forward, delete, etc.

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Web Portal - Greetings

• Default (Internal/External)
• Personal, Busy, Unavailable
• Location-based
• In office, At Home,
Temporary Location, Remote Office
• Meeting
• Away on Business
• Vacation
• Extended Absence
• Mobile
• Record from phone or from web-page
• Play/Record, Volume, Speed controls within
browser

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Message Forwarding

• Configure forwarding options:

• Unlimited addresses
• Automatic Deletion
• Enable or Disable for each address
• Send to specified destination (email)
• Print to fax or server’s default printer
• Forward type (Forward or Relay)
• Message type: Email, Fax, Voice, or Missed
Calls
• Audio format: MP3, G.726, A-law; Mu-law;
WAV PCM
• Fax Format: TIFF or PDF
• Delay timeframe: Hours/Minutes
• Include attachment option

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Notification Options

• Filtering options for voice,

fax, and test messages
• All messages
• Specific criteria
• Paging options
• Before transferring
• After transferring

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Speech Support
• Speech Auto Attendant
• Speech Access
• Works with Exchange, Gmail, Notes, GroupWise
• Contacts
• Calendar
• English, French and Spanish language support
• Speech Verification
• Access to user’s mailbox

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Transcribed Voice Messages inside of Gmail

Receive transcribed voice

messages in Gmail that are
resolved to your contacts - when it’s
opened, the message waiting
indicator gets extinguished on your
phone.
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Send + Receive Fax Messages from Gmail

Send and receive fax messages

from within Gmail with the ability
to save and organize them on
Google Drive.

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Transcribed Voice Messages inside of Office 365

Receive transcribed voice

messages in your Outlook Web App
- when it’s opened the message
waiting indicator gets extinguished
on your phone.

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Send + Receive Fax Messages

Send + receive fax messages

from within the Outlook Web
App.

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IBM Notes/Smart Cloud Integration

• Cloud hosted or on-premise support

• Secure Message Synchronization

• Secure Streaming

• Transcription (Optional)

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GroupWise Integration

• Hosted or on-premise support

• Secure Message Synchronization
• Secure Streaming
• Transcription (Optional)

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Zimbra Integration

• Cloud hosted or on-premise support

• Secure Message Synchronization

• Secure Streaming

• Transcription (Optional)

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Route and Answer Calls Based on Google Calendar

Presence is automatically
determined by Google Calendar
events - in addition, your current
availability will determine if calls
come to you or go to voicemail.

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Route and Answer Calls Based on Outlook Web App Calendar

Presence is automatically
determined by your Outlook
Calendar - in addition, your current
availability will determine if calls
come to you or go to voicemail.

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See Everyone’s Presence in Your Organization

Ability to organize co-workers into

custom groups and easily see their
real-time presence and availability.

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Integrated Dialer and Call Control Features

Dial extensions or phone numbers

by entering the names of your
contacts or their numbers, then
handle calls with a full range of
call control features.

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Click-to-Call Across Any Web Page or Web App

iLink Pro is available anywhere in

your browser; click-to-call
numbers from any web page or
web app.

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Esna iLink Pro Clients

• Mobile Application:

• Blast Dial - Find me

• iLink Pro Desktop • ‘Find me’ + ‘Follow me’
• iLink Pro Web Client (HTML5) • Fixed-to-mobile convergence - handoff
• Desktop Call Controls • Presence aware routing - location based
• Click-to-call call control
• Hold • Supports Android, iOS, Windows Phone,
• Transfer BlackBerry
• Retrieve caller from voicemail • Features:
• Available for: • Presence
• Windows and MAC OS environments • Click-to-call
• PBX-calling call setup
• Mobile access to MP3 files
• Message transcription

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Caller ID is Matched to an Existing Salesforce Record

When you receive a call, the number is

matched to a record in Salesforce and
is displayed; the ability to control the
call is presented and call/call notes are
logged under the contact/lead’s activity
history.

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Telephone User Interface (TUI)
• Configurable ‘system-wide’, ‘user group’, or ‘per-user’

• Emulations offered:
• ARIA (Octel and Modular Messaging)
• Audix (Intuity Audix, IALX, IA770)
• CallPilot (Meridian Mail and CallPilot)
• Serenade
• Customizable
• And many more…

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 Migration from CallPilot

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CallPilot Migration to Esna Officelinx
• Compatible with CallPilot 4.0, 5.0, and 5.1 systems

• Data migrated includes:

• Last name
• First name
• Mailbox number
• Extension DNs (dialed-numbers; 1-8)
• Message Waiting Indication (MWI) extensions
• User-recorded greetings
• Internal, External, Personal Verification, Temporary Absence (excludes expiry tag)
• Personal distribution lists
• Notifications
• All mailbox messages and message state (read/unread) and flags (urgent, private, etc.)

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 Case Studies

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 The Solution

Customer Case Study Selected Esna Officelinx

because of its ability to work
across multiple PBXs
simultaneously while providing
the same unified messaging
services to all users
The Challenge

Esna Officelinx was the only

Roche has 90,000 users on
solution that could integrate
Google Apps
seamlessly with Google Apps
regardless of the PBX
Needed to integrate multiple
PBXs - Avaya, Cisco and
legacy Nortel with Google
The Result
Apps

Required massive scalability,

high availability and geo-
redundancy Roll out to 40K+ users in the
initial phase worldwide

Esna provides localized unified

messaging services in 17
languages

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 The Solution

Customer Case Study

Selected Esna Officelinx to
Serena Software seamlessly connect Serena’s
Avaya system to Google Apps
and integrate across the wide
It was good to know that, if we The Challenge
array of mobile devices in use
across the company’s global
were to move again to Needed a unified messaging footprint
another [email] platform, we solution that could support
multiple PBX systems across
weren’t locked into a UC 11 countries with High
Availability and geo-
system that couldn’t integrate redundancy
The Result
with other solutions. That Unified messaging solution
concern just didn’t apply with
Deployed robust solution to
needed to integrate with
more than 800 users
Google Apps and later on
worldwide over one weekend
Esna. Microsoft BPOS

— Todd Stark, Senior Network Engineer Unified messaging was kept

intact when Serena migrated
to Microsoft BPOS to Google
Apps

Transition was seamless and

transparent to end users

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Esna Officelinx Roadmap
• Avaya Solution Designer (Mar-2016)
• ASD/SaaS configurator for subscription licenses
• ASD/Messaging configurator for perpetual licenses
• Coming soon to future ASD update
• OL 10.5 (forecast May-2016)
• CallPilot data migration utility
• Security enhancements for government customers
• Secure SIP (TLS/SRTP)
• FIPS 140-2
• IPv6
• JITC certification (forecast for GA+8 weeks)
• Avaya Aura® System Manager integration (with SMGR 7.0.1.1, Service Pack – August-2016)
• OL 11.0 (forecast 4Q-2016/1Q-2017)
• Contact Center Voice Services (CallPilot replacement)
• GIVE IVR (Front-end and In-queue announcements)
• ACCESS (play prompts, collect digits, play expected wait time)

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Summary
• Cloud email and application integration (Office 365, Google, Salesforce)
• Resiliency (live/live) without 3rd party servers
• Higher scalability
• Multi-tenancy capable
• Concurrent, multiple-switch integration (DSE, T1/E1, SIP) without requiring Session
Manager
• Numerous and customizable TUIs
• Embedded capabilities reducing server “footprint” as compared to AAM
• Speech-to-text transcription (optional)
• Speech messaging
• Message networking (AMIS, VPIM)
• Presence awareness/integration for call routing/greetings

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Additional Product Information
• documents.esna.com
• Device Friendly Documents (HTML versions)
• Esna Officelinx (PDF versions)
• Client Applications Guide
• Feature Descriptions Guide
• Technical Operating Guidelines
• Server Installation Guide
• Server Configuration Guide
• iLink Pro Installation and User Guide

• enterprise.esna.com and callpilot.esna.com

• Sales enablement materials, including videos

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Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 67
 Avaya Aura® Messaging and Esna Officelinx Comparison
Avaya Aura® Messaging 6.3 Esna Officelinx 10.0
• Up to 300 ports • Up to 2,000 ports on H/A system
Scalability-ports
• Up to 4 App server nodes per cluster • Up to 20 Voice nodes ✓
• 6,200 UM users single-server
• 5,000 UM/20K VM users single-server
Scalability-users • 30K UM local users per cluster
• 20K UM/60K VM users distributed server
• 100K remote users
• Local caching at App server (when message store
• High Availability via Master/Slave and Consolidated
Resiliency
unavailable)
• 3rd party redundancy for message store
DB/File server ✓
• Geographic disbursement of servers
• Geographic disbursement of servers
• Per-User Store Flexibility • Storage at “Voice” nodes
Store Flexibility
• Avaya or Exchange 2007/2010/2013 ✓ • Consolidated Database server replication

OS / Security
• Linux OS
• Lower TCO from security updates ✓ • Windows 7, 2008 (32-bit) 2008R2 (64-bit), 2012
• Higher TCO for ongoing security updates
• VMware ESXi 5.0, 5.1, and 5.5 • VMware vSphere 4.x, 5.0, and 5.1
Virtualization
• VMware ESXi 6.0 (coming in AAM 7) • Microsoft Hyper-V Server 2012 ✓
Localization • Extensive (22) and growing ✓ • Substantial (17) and growing
• SIP (Avaya); Others via GW • SIP; T1/E1, QSIG, SMDI via gateways
Connectivity • Concurrent multi-switch integration via Session • Concurrent multiple switch integration without Session✓
Manager Manager
Speech-to-Text • Optional via 3rd party • Optional, embedded ✓
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 Avaya Aura® Messaging and Esna Officelinx Comparison (Cont’d)
Avaya Aura® Messaging 6.3 Esna Officelinx 10.0
Multi-tenant • No • Yes
✓
Hospitality • No • Yes (PMSI integration) ✓
• TUI-Aria, Audix, CallPilot (mimic legacy) • TUI-Extensive and customizable
Message access
• Voice commands (English, French)
• E-mail (toolbar, clientless)
• Voice commands; multi-lingual
• E-mail (client)
✓
• Browser • Browser
• Exchange 2003, 2007, 2010, 2013, 365
• Google Mail
✓
• Exchange 2007, 2010, 2013
Email integration • Zimbra
• Lotus Notes (via IMAP)
• IBM Lotus Notes 6.5, 7.0, 8.0, 8.5
• GroupWise 6.5/SP2, 7.0, 8.0

Migration from Legacy

• Avaya ProServices - Octel 250/350
• ProVision – Audix, CMM, Intuity, MM
✓ • CP to Officelinx coming (May-2016)
• CP>AAM migration utility
• Web based
• Web based
Administration • System Manager integration
• System Manager integration (Aug-2016)
• Control Manager integration
Support Network • Extensive (Direct and Partner) ✓ • Substantial (Direct and Partner)
• Voice mail (Basic, $46) • Voice mail (Messaging)
• Unified Messaging (Mainstream, $65) • Unified Messaging (Collaboration or
Licensing
• Suites (Core and Power) with up-lift Collaboration+Messaging)
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 CallPilot/Avaya Aura® Messaging Functionality Gap Analysis
Feature title Feature title (cont’d)
Contact Center “Voice Services” integration Express Messaging service
High Availability (single server/auto-failover) Speech Messaging (integrated)
Geographic Redundancy Broadcast messaging (all users) with timed delivery and MWI on/off options
(server pair/auto-failover)
Voice Forms One number voice/fax call screening
Self-Service User Password Change/Reset Outbound fax broadcast and mail merge
Active Directory integration Read-receipt synch on forwarded voice/fax messages to
(for moves, adds, and changes) e-mail
Message Networking (integrated) Distribution list admin Search Criteria (Shared and Personal)
(AMIS, Enterprise, VPIM) Auto-populate; Add via name/number; Nesting
Network Message Service Hacker-Tracker monitor for user mailbox/application logging
Scalability of Single Server Auto-Attendant left-pad
Comprehensive reporting with schedule and export options Flight Recorder system monitor and simplified trace capture by partners/support
(PDF, DOC, XLS, etc.)
Remote activation via phone Desktop UM plug-in for Lotus Notes, GroupWise
Record Caller App Prompts via phone Restricted client operations (Outlook, GroupWise, and Notes)
Extended Absence Greeting expiry via phone Shared Telephone / Dorm Room auto-assignment
Multiple MWIs per mailbox (CP=8; AAM=1) Bulk Auto-Add (integrated)
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 CallPilot/Esna Officelinx Functionality Gap Analysis
Feature title Feature title (cont’d)
Contact Center “Voice Services” integration Coming late-2016 Express Messaging service
High Availability (single server/auto-failover) Speech Messaging (integrated)
Geographic Redundancy Broadcast messaging (all users) with timed delivery and MWI on/off options
(server pair/auto-failover)
Voice Forms One number voice/fax call screening
Self-Service User Password Change/Reset Outbound fax broadcast and mail merge
Active Directory integration Read-receipt synch on forwarded voice/fax messages to
(for moves, adds, and changes) e-mail
Message Networking (integrated) Distribution list admin Search Criteria (Shared and Personal)
(AMIS, Enterprise, VPIM) Auto-populate; Add via name/number; Nesting
Network Message Service Mitigate w/ Architecture Hacker-Tracker monitor for user mailbox/application logging
Scalability of Single Server Mitigate w/ Virtualization Auto-Attendant left-pad
Comprehensive reporting with schedule and export options Flight Recorder system monitor and simplified trace capture by partners/support
(PDF, DOC, XLS, etc.)
Remote activation via phone Desktop UM plug-in for Lotus Notes, GroupWise
Record Caller App Prompts via phone Restricted client operations (Outlook, GroupWise, and Notes)
Extended Absence Greeting expiry via phone Shared Telephone / Dorm Room auto-assignment
Multiple MWIs per mailbox (CP=8; OL=X) Bulk Auto-Add (integrated)

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