PMIT - Week N 05 - Quality Management

Week Nª 05 – Quality Management
Ing. Alexandres Hoyos E., MBA, PfMP, PMP.
ESAN University - Lima, October 2017

Topics
1. Reviewing Concepts – Quality and Communications
Management
2. Quality Management Processes.
3. Summary – Quality Managament.
2
Quality Management
 Will the Project meet

Client’s expectations?
 Quality Management Definition

Includes the processes and activities of the performing
organization that determine quality policies, objectives
and responsabilities so that the project will satisfy the
needs for which it was undertaken.
3
Reviewing Concepts – Quality Management
 What is the Quality in Projects?
 Quality is defined as the degree
to which the project fulfill
requirements.
 Low Degree vs. Low Quality
 Quality and Requirements

4
 Modern Quality Management
Modern Quality Management complements to Project
Management and both disciplines understand the
importance of:
Customer Prevention over

Satisfaction Inspection
Continuous Management
Improvement Responsability
5
 Deming Cycle
 Just In Time
Increased Low Moral

 Impact of Poor Cost Rework
Low Customer
Quality Satisfaction
Increased Schedule
Risk Delays
6
Quality Management Processes
Quality Management Processes
Nª Process Process
Group
01 Plan Quality Planning
02 Perform Quality Assurance Execution
03 Perform Control Quality Monitoring

& Controlling
Plan Quality
 Process of identifying quality
requirements and standards for the
project and product, and documenting
how the project will demostrate
compliance.
 The main result of this process is

the Quality Management Plan.
9
Plan Quality
 What is a Standard?
 A Standard is based on experience and is an
agree-upon process to complete work or
achieve a result.
 Standards come from within the organization
or from government or professional
associations.
10
Plan Quality
 Cost Of Quality
 Involves looking at what the costs of

conformance and nonconformance to quality
will be on the project.
Conformance Costs Nonconformance Costs
Prevention Costs Internal Failure Costs
•Training • Rework
•Document processes • Scrap
•Equipment
•Time to do it right External Failure Costs
Appraisal Costs • Liabilities
•Testing • Warranty Works
•Inspections • Lost Business
•Audits 11
Plan Quality
 Control Charts
 Are used to determine whether or not a
process is stable or has predicable
performance.
12
Plan Quality
 Control Charts – Out of Control
 A data point falls outside the upper and
lower control limits.
 Scenarios that meet the ‘Rule of Seven’
13
Plan Quality
 Flowcharting
 Is a grapichal representation
of a process showing the
relationships among
processes. During Plan Quality
flowcharting can help
anticipate problems.
14
Plan Quality
 Other Techniques
Benchmarking
Design of Experiments
Statistical Sampling
15
Plan Quality
 Quality Management Plan
 Quality Policy
 Standards.
 Responsabilities.
 Tools and Techniques
 Reports.
 Metrics.
16
Plan Quality
17
Perform Quality Assurance
 Is the process of auditing the
quality requirements and the
results from quality control
measurements to ensure
appropiate quality standards
and operational definitions are
used.
 If determine if the standards and

quality policies are being
respected.
18
 Quality Audits
 Is a structured, independent review to
determine whether project activities
comply with organizational and project
policies, processes and procedures.
 Normally generate an inform.
 Identify all best practices implemented.

 Identify gaps or shortcoming.
 Share best practices from similar projects.
 Offer assistance to project management.
19
 Process Analysis
 Follows the steps
outlined in the process
improvement plan to
identify needed
improvements.
 Examines problems and
constraints experienced
and non-value activities.
 Includes root-cause analysis and develop
preventive actions
20
21
Perform Control Quality
 Is the process of monitoring and
recording results of executing
the quality activities to assess
performance and recommend
necessary changes.
 Validates the deliverables fit into

the Control Limits established
 Inspections are done to

delvierables to avoid mistakes
will go to Client. 22
Perform Quality Control
 Seven Basic Tools of Quality
The following tools are known as Ishikawa’s
Seven Basic Tools of Quality:
 Cause and Effect Diagram.
 Flowchart.
 Histogram.
 Pareto Chart.
 Run Chart.
 Scatter Diagram.
 Control Chart.
23
 Cause and Effect Diagram
Is know as ‘Fishbone or Ishikawa Diagram’ too.
 Is a create way to look at the causes of a
problem.
 Helps stimulate thinking and discussions.
 Can be used to explore the factors that will
result in a desired future outcome.
24
 Histogram
 Is a vertical bar chart showing
how often a particular variable
state ocurred.
 Each column represent an
attribute or characteristic of a
situation.
 The height of each column
represents the relative
frequency of the characteristic.
25
 Pareto Chart
 Is a type of Histogram, but it arranges the
results from frequent to least frequent.
 Is conceptually related to Pareto’s Law –
80/20 Principle
 Help focus attention on

the most critical issues.
 Prioritize potential
‘causes’ of the problems.
 Separate the critical few
from the uncritical many. 26
 Run Chart
 Shows the history and pattern of variation,
also trends in a process.
27
 Scatter Diagram
 Shows the relationship between two variables.
This tool allows study and identify the changes
and if the one variable is dependent to other.
 If the points are more

close to diagonal line,
the correlation between
the variables (X,Y) will
be better.
 R2 represents the
correlation index.
28
29
Summary
 Plan Quality generates the
Quality Managemen Plan,
includes policies, standards,
responsabilities and others.
 Perform Quality Assurance is done

during Execution.
 Validates work follows the standards
and procedures about quality
established.
 Control Audits are focus on
processes. 30
Summary
 Perform Quality Control is done during
Monitoring and Controlling.
 Validates the results meet the quality
standards established.
 Inspections are focus on deliverables or
work packages.
31
Quality Management
Thanks for your participation
32

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Week Nª 05 – Quality Management

Ing. Alexandres Hoyos E., MBA, PfMP, PMP.

ESAN University - Lima, October 2017

 Will the Project meet

 Quality Management Definition

 Low Degree vs. Low Quality

 Quality and Requirements

Customer Prevention over

Increased Low Moral

02 Perform Quality Assurance Execution

03 Perform Control Quality Monitoring

 The main result of this process is

 Involves looking at what the costs of

 If determine if the standards and

 Identify all best practices implemented.

 Validates the deliverables fit into

 Inspections are done to

 Help focus attention on

 If the points are more

 Perform Quality Assurance is done

Thanks for your participation

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