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    Emotional Intelligence

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    LevirolfDeJesus
    This document provides an overview of emotional intelligence. It defines emotional intelligence as the ability to understand one's own and other people's feelings and emotions, and to use this awareness to guide thinking and behavior. The document outlines models of emotional intelligence, advantages and disadvantages, and ways it can be developed. It emphasizes the importance of emotional intelligence for effective communication, relationships, and teamwork.

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    Emotional Intelligence

    Uploaded by

    LevirolfDeJesus
    90 views15 pages
    This document provides an overview of emotional intelligence. It defines emotional intelligence as the ability to understand one's own and other people's feelings and emotions, and to use this awareness to guide thinking and behavior. The document outlines models of emotional intelligence, advantages and disadvantages, and ways it can be developed. It emphasizes the importance of emotional intelligence for effective communication, relationships, and teamwork.

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    This document provides an overview of emotional intelligence. It defines emotional intelligence as the ability to understand one's own and other people's feelings and emotions, and to use this awareness to guide thinking and behavior. The document outlines models of emotional intelligence, advantages and disadvantages, and ways it can be developed. It emphasizes the importance of emotional intelligence for effective communication, relationships, and teamwork.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    90 views15 pages

    Emotional Intelligence

    Uploaded by

    LevirolfDeJesus
    This document provides an overview of emotional intelligence. It defines emotional intelligence as the ability to understand one's own and other people's feelings and emotions, and to use this awareness to guide thinking and behavior. The document outlines models of emotional intelligence, advantages and disadvantages, and ways it can be developed. It emphasizes the importance of emotional intelligence for effective communication, relationships, and teamwork.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 15

    An Overview of

    Emotional Intelligence

    A
    A

    a
    a
    Emotional Intelligence

    The ability to…

    Understand the needs and feelings of oneself and


    other people

    Manage one’s own feelings

    Respond to others in appropriate ways


    Emotional Intelligence

    A form of social intelligence that involves the ability

    to monitor your own and others’ feelings and

    emotions. To discriminate among them and use

    this information to guide one’s thinking and action.

    Salovey & Mayer 1990


    Basic assumptions around
    Emotional Intelligence (1)

    Emotions contain important practical information


    about yourself and others. Managing this
    information is essential to personal well being and
    for building relationships.

    Identifying, assessing and expressing emotions in


    appropriate ways enriches experiences.
    Basic assumptions around
    Emotional Intelligence (2)

    Acknowledging, empathising with, and facilitating


    the emotional expression of yourself and others
    enhances relationships

    Emotions play out in private and in public to produce


    well-being, leadership and flow (the experience of
    focused, blissful expenditure of energy) or to result
    in distress, distraction and being emotionally
    overwhelmed
    Advantages of using
    Emotional Intelligence

    improves relationships with colleagues

    maintains control

    lowers stress levels

    maintains motivation

    enables good communication and an ability to


    influence others without conflict

    enhances reputation within the team and the


    organisation
    Disadvantages of using
    Emotional Intelligence

    cannot always be learned, though it can be


    developed

    is sometimes dismissed as being just another


    management fad

    is ridiculed by people with low levels of emotional


    intelligence
    Emotional Intelligence can be
    practised and learnt
    1. I am responsible for my own feelings.
    2. I am responsible for my own behaviour.
    3. I always have choices about how I respond to
    situations, events and people.
    4. No-one can make me upset, angry, happy etc.
    5. Identifying my choices empowers me to take a
    fresh look at my behaviour.
    6. Recognising my range of choices is an excellent
    way to start changing my behaviour for the better.
    7. I can practise and learn new and more effective
    behaviours.
    Goleman’s Framework

    Motivation - the drive to work and succeed

    Self-awareness - understanding yourself, your


    strengths and weaknesses and how you appear to
    others

    Self-regulation - the ability to control yourself and


    think before you act

    Empathy - how well you understand other people’s


    viewpoints

    Social skills - communicating and relating to others


    Key areas of Emotional Intelligence
    Action
    Awareness
    Behaviour

    Inner world Self awareness Self regulation

    Motivation

    Outer world Empathy Social skills


    Effective communication

    To be successful you have to work well with other


    people by

    - establishing trusting relationships

    - communicating effectively

    - having the ability to work well in team


    environments
    Without effective communication
    People become isolated

    The coherence of teams is undermined

    There is a greater scope for conflict and


    misunderstanding

    Motivation falls

    People withhold support and information


    Working in teams
    In teams

    the combination of working logically and


    emotionally is very powerful

    deeper values (once established) make it possible


    to make mistakes at the logical level yet maintain
    good relationships
    Do’s and Don't’s for using
    Emotional Intelligence
    Don't

    assume that you don't bring your emotions to


    work with you

    think that emotional intelligence is not relevant for


    your job

    think that your emotional intelligence needs no


    further development
    Do’s and Don't’s for using
    Emotional Intelligence
    Do

    observe your emotional reactions to other people

    consider how you might test and develop your


    emotional intelligence

    ask yourself honestly how well you react to the


    concerns of others

    Enjoy working with your emotional intelligence!

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