Performance Review Auto2000 Dramaga - Bogor: Februari 2018
Performance Review Auto2000 Dramaga - Bogor: Februari 2018
Performance Review Auto2000 Dramaga - Bogor: Februari 2018
Februari 2018
Profil Cabang
Management
Kepala Cabang Teddy Winanto
Kepala Administrasi Tri Hastuti/Firman R
Kepala Bengkel Fathur Rohman
Man Power
Service Advisor 2
Foreman 2
Technical Leader 1
Technician 7
Toyota Tech 2
Pro Tech 3
Diagnose Tech 2
Jalan Raya Dramaga Km-7 Master Tech 0
Kel. Dramaga Kec. Dramaga
Part Man 1
Tlp. 0251 - 7562000
MRA 1
Vallet 1
Washing 1
Lokasi Cabang Auto 2000 Dramaga - Bogor
Dramaga – Siliwangi 20 km
Cibinong
Dramaga – Cibinong 27 km
Dramaga – Yasmin 6 km
Dramaga – Setiajaya 11 km
Dramaga
Yasmin
Setiajaya
Siliwagi
Customer Sales Mapping
29,9%
Kab Bogor
Kota Bogor
Diluar Bogor
62,0%
8,1%
Jenis Kelamin
40,0% Umur 35,7%
35,0%
30,0%
30,3% 22,6%
Laki - laki 25,0%
Perempuan 20,0% 17,3%
15,3%
15,0% 12,1%
10,0% 6,7%
5,0% 2,4%
69,7%
0,0%
< 25 26 - 30 31 - 35 36 - 40 41 - 45 46 - 50 > 50
Profesi
Komposisi PKB
Wiraswasta 57,4%
16,6% Ibu Rumah Tangga 17,2%
Kesehatan 6,7%
Guru 2,7%
83,4% Mahasiswa 2,3%
Ring 2 (>5km , <20km) 2010 2011 2012 2013 2014 2015 2016 2017 Total
Leuwiliang 25 30 43 50 58 46 37 13 302
Leuwisadeng 4 12 17 19 17 17 10 6 102
Nanggung 24 34 35 36 26 22 22 12 211
Cibungbulang 36 27 43 69 66 63 42 16 362
Total 89 103 138 174 167 148 111 47 977
CSL
KPI Target Aktual A/T Gap
CSL Satisfied 865 916,5 106% 51,5
CSL Dissatisfied 2,0% 1,5% 133% 0,5%
Process
KPI Target Aktual A/T Gap
Total Leadtime 2:30:00 1:58:48 79% 0:31:12
Total Leadtime SBE 1:50:00 1:14:30 68% 0:35:30
Fill Rate 95% 99% 104% 4%
Appointment Rate 57% 44% 78% -13%
On Time Delivery 90% 94% 104% 4%
100%
50% 60%
0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
Jan Feb Mart Apr Mei Jun Jul Ags Sep Okt Nov Des
Service Share Jan Feb Mart Apr Mei Jun Jul Ags Sep Okt Nov Des Total
Target 60% 60% 60% 60% 60% 60% 60% 60% 60% 60% 60% 60% 60%
Aktual 353% 287% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 320%
CPUS
180%
158%
160%
140%
120% 104%
100%
VS Target
80% 63% 59% VS LY
60%
40%
20% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%
0%
Jan Feb Mart Apr Mei Jun Jul Ags Sep Okt Nov Des
CPUS Jan Feb Mart Apr Mei Jun Jul Ags Sep Okt Nov Des Total
Target 484 423 - - - - - - - - - - 907
Aktual 305 250 - - - - - - - - - - 555
VS Target 63% 59% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 61%
VS Last Year 158% 104% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 131%
CPUS/hari 13 12 - - - - - - - - - - 12
Retention Rate
80 140%
70 120%
116%
60
100% 100%
50 3
82% 80% External
8
40 69% Group
68 59% 3 60% Same Outlet
30 54% 56%
10 50% Column1
1 40% 40%
20 40
4
10 22 20 1 0 20%
12 2
10 11 0
7 5 0
0 3 1 0 0 0 0 2
0 0%
NCS 1K 10K 20K 30K 40K 50k 60K 70K 80K
880
860 862 864
865
860
840
820
Jan Feb Mart Apr Mei Jun Jul Ags Sep Okt Nov Des
3.0%
2.5% 2.6%
2.5%
Kepuasan terhadap lamanya
2.0% 2.0% waktu tunggu sebelum 10,0%
dilayani oleh Service Advisor
1.5% 1.5%
1.2%
1.0% Kepuasan terhadap kondisi
0.7%
20,0%
kendaraan setelah servis
0.5%
Business
KPI Target Aktual A/T Gap Mark
UE 538 342 64% (196) x
CPUS 481 250 52% (231) x
Auto 2000 Dramaga, memiliki 9
Revenue 647.314 328.134 51% (319.180) x problem KPI Februari 2018 dibawah
Service Share 60% 126% 211% 66% v target yg ditetapkan
SBE Rate (10-80K) 68% 143% 210% 75% v
SBI Rate Total 92% 75% 82% -17% x
SBI Rate Internal 70% 59% 84% -11% x KPI – CPUS yang pencapaiannya
sangat rendah di banding target
Process
KPI Target Aktual A/T Gap Mark
Total Leadtime 2:30:00 1:58:48 79% 0:31:12 v
Total Leadtime SBE 1:50:00 1:14:30 68% 0:35:30 v
Fill Rate 95% 99% 104% 4% v
Appointment Rate 57% 44% 78% -13% x
On Time Delivery 90% 94% 104% 4% v
CSL
KPI Target Aktual A/T Gap Mark
CSL Satisfied 865 916,5 106% 51,5 v
CSL Dissatisfied 2,0% 1,5% 133% 0,5% v
Actual CPUS
52 %
Brake Down Problem
NCS Dramaga
UIO 8 Thn
29,9% Kab Bogor
Ring 1 ( 5km)
Kota Bogor
Dramaga 452
Diluar Bogor
Bogor barat (margajaya,
155
balungbangjaya)
Ciampea 561 62,0%
8,1%
Rancabungur 143 Kab Bogor 62,0%
Total 1.311 Kota Bogor 8,1%
Diluar Bogor 29,9%
Ring 2 (>5km , <20km)
Leuwiliang 302
Leuwisadeng 102
Nanggung 211
Cibungbulang 362 Coverage
32,8% Area
Total 977
Di Luar
Coverage
67,2% Area
2018 UIO KPM/thn KPM/bln
Ring 1 1.311 2.884 240
Ring 2 977 2.149 179 Cov erage Area 32,8%
Di Luar Cov erage Area 67,2%
Total 2.288 5.034 419
Target Setting
Problem W1 W2 W3 W4
Menunda untuk service karena Menoptimalkan program free oli 2Liter melalui
1. Dana untuk service 9,7% 1. Sosial media Kabeng, MRA
2. Mobil jarang digunakan 28,2% 2. Aktifitas Direct Mail
Voucher Service %
1.000 56 5,6%
Senin - Sabtu 07.00 - 08.00 08.00 - 09.00 09.00 - 10.00 10.00 - 11.00 11.00 - 12.00 12.00 - 13.00 13.00 - 14.00 14.00 - 15.00 15.00 - 16.00
Bogor - Leuwiliang 198 196 197 179 182 185 160 170 162
Leuwiliang - Bogor 152 159 149 138 138 143 132 142 119
Program Planing
Leuwiliyang
Bogor Kota
Rencana Program Marketing Bengkel
Leuwiliyang
Bogor Kota
Rencana Program Marketing Bengkel
Parung
Leuwiliyang
Yasmin
Bogor Kota