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    TQM Chapter 5 Employee Involvement

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    The document discusses concepts related to employee motivation and involvement, including Maslow's hierarchy of needs, Herzberg's two-factor theory, and employee empowerment. It describes how employee involvement can be optimized through the use of teams, which should have clear objectives, decision-making processes, and roles for members. Finally, it covers ways to enhance employee motivation such as suggestion schemes, recognition and rewards, gain sharing, and performance appraisals.

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    TQM Chapter 5 Employee Involvement

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    HaziiMughal
    166 views9 pages
    The document discusses concepts related to employee motivation and involvement, including Maslow's hierarchy of needs, Herzberg's two-factor theory, and employee empowerment. It describes how employee involvement can be optimized through the use of teams, which should have clear objectives, decision-making processes, and roles for members. Finally, it covers ways to enhance employee motivation such as suggestion schemes, recognition and rewards, gain sharing, and performance appraisals.

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    The document discusses concepts related to employee motivation and involvement, including Maslow's hierarchy of needs, Herzberg's two-factor theory, and employee empowerment. It describes how employee involvement can be optimized through the use of teams, which should have clear objectives, decision-making processes, and roles for members. Finally, it covers ways to enhance employee motivation such as suggestion schemes, recognition and rewards, gain sharing, and performance appraisals.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    166 views9 pages

    TQM Chapter 5 Employee Involvement

    Uploaded by

    HaziiMughal
    The document discusses concepts related to employee motivation and involvement, including Maslow's hierarchy of needs, Herzberg's two-factor theory, and employee empowerment. It describes how employee involvement can be optimized through the use of teams, which should have clear objectives, decision-making processes, and roles for members. Finally, it covers ways to enhance employee motivation such as suggestion schemes, recognition and rewards, gain sharing, and performance appraisals.

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    You are on page 1of 9

    TOTAL QUALITY MANAGEMENT

    CHAPTER 5
    EMPLOYEE INVOLVEMENT

    Prof. Ayesha Saeed


    Motivation
    Knowledge of motivation helps in understanding utilization of
    employee involvement to achieve process improvement. Some
    important concept in motivation are:
     Maslow’s Hierarchy of Needs
     Herzberg’s Two Factor Theory
     Employee wants
     Employee Empowerment
     Steps Towards Achieving Motivated Work Force
    Employee Empowerment
     It is essential for the management to assess the current level of
    employee empowerment. Employee Surveys help in assessing
    employee relations, identification of trends in improvement and
    increase in communication effectiveness
     Empowerment should not be confused with delegation or job
    enrichment.
     Empowerment is an environment in which people have the ability,
    the confidence and responsibility and ownership towards
    achieving organizational values and goals
    Teams
    Employee involvement is optimized by the use of Teams
    Understanding Teams:
    • Depending on the management, the names of teams may
    differ but there are mainly 4 Types of Teams:
    1. Process improvement team
    2. Cross-functional team.
    3. Natural work teams
    4. Self-directed/self-managed work teams
    Teams (Continued)
    • In order to be effective, teams should have certain Characteristics:
    1. Sponsor, Team Charter and Team Composition
    2. Ground rules and clear objectives
    3. Accountability, trust and open communication
    4. Well defined decision making process
    5. Resources
    6. Effective problem solving
    7. Appropriate leadership
    8. Balanced participation
    9. Cohesiveness
    Teams (Continued)
     Team Member Roles: A team will consist of a team leader, facilitator, recorder,
    timekeeper, and members. All team members have clearly defined roles and
    responsibilities.
     Decision Making Methods: Five types of decisions, as well as no decision, occur during
    the team process.
    1. Non-decision
    2. Unilateral decision
    3. Handclasp decision
    4. Minority-rule decision
    5. Majority-rule decision
     Effective Team Meetings: If the participants know their roles and utilize the
    characteristics of successful teams, the probability of effective team meetings is
    enhanced.
    Teams (Continued)
     Organization should understand and recognize following stages of Teams
    1. Forming
    2. Storming
    3. Norming
    4. Performing
    5. Adjourning
     Teams demonstrate typical Behavioral Problems and their solutions are founded by structured
    methods
     Management should be aware of the common barriers to team progress. With a knowledge
    of these barriers, management can evaluate their own performance and take the necessary
    corrective action to support team progress.
     Training essential for an effective team. The quality council must take an active role in
    establishing training programs.
    Enhancing Employee Motivation
     Suggestion Schemes
    Suggestion Schemes are designed to encourage individuals to be involved by contributing to
    the organization. Suggestions schemes often work in parallel to the Team Approach
     Recognition and Reward
    Recognition is a form of employee motivation in which the organization publically
    acknowledges positive contributions of individuals or teams
     Gain sharing
    Gain sharing is a financial reward and recognition scheme that results from improved
    organizational performance
     Performance Appraisal
    The purpose of performance appraisal is to assess and let employees know how they are
    doing and provide a basis for promotions, salary increases, counseling and other purposes
    related to employee’s future
    Unions and Employee Involvement
     Unions often support Quality Improvement Programs. Unions
    express concerns when management exercises too much control
    over employees. It is essential that Union and management work
    with mutual trust.
     Involving employees, empowering them and bringing them into
    the decision making process provides opportunity for continuous
    process improvement.

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