Dhruti Bhatia

Kanchan Dhobley
Archana Chavan
Manali Lade
Shrutika Patil
Ankita Walke

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 Introduction
O FedEx is an American courier delivery services company
O It’s operations are spread worldwide
O Initially, the company’s name was Federal Express which has
now been changed to FedEx Express
O It is known for it’s overnight shipping service
O FedEx was the first company to start the system of tracking
location of packages
O Named by fortune magazine as one of the top 100 best
companies

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 Mission
O Producing superior financial returns for shareowners
O Meeting customer requirements
O Developing mutually rewarding relationships with employees,
partners and suppliers
O Conducting corporate activities in a professional and ethical
way

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 Vision
O Providing outstanding customer experience
O Being a great place to work
O Being a caring citizen of the community
O Connecting people and places
O Improving quality of life around the world

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 History
O FDX corporation is import/export company, incorporated Oct 2 1997
in Delaware US.
O FDX corporation was founded on Jan 1998 with acquisition of
CALIBER SYS INC.
O In 2000 FDX changed its name to FedEx corporation & re-branded
all its subsidiaries. Federal Express became FedEx Express.
O It late acquired KINKO’s INC & later named it FedEx Kinko's. Later
in 2008 it became FedEx Office.
O In 2014 FedEx incorporated with CHHABR SMOLEY ORG &
superior Drugs.
O FedEx was alleged of distributing controlled substances to customers
who had no legal medical need of those drugs. They later justified
themselves saying “they are transportation company & not law
enforcement.”
O IN 2015 FedEx acquired TNT EXPRESS.
O FedEx is now 9th largest private employer in US with 3,35,767
global no of employees.
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 Business Segments
O FedEx Services
O FedEx Express
O FedEx Ground
O FedEx Freight

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O FedEx Services - FedEx provides sales,
marketing,IT,Communication,customer services, technical
support,billing and certain back offers functions that support
our transportation segments.
O FedEx Express- FedEx express invented express transportation
and remains the industry’s global leader,providing
rapid,reliable, time-definite delivery to more than 220 countries
and territories, connecting markets that comprise more than
99% of world’s gross domestic product.

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O FedEx Ground- FedEx ground is a leading North American
provider of small package ground delivery services, providing
service to U.S and Canada. FedEx home delivery the industries
first ground service dedicated to residential delivery, is
available from FedEx Ground and provides Saturday delivery
for no additional charges.
O FedEx Freight- It is a leading U.S provider of less than
truckload(LTL) freight services across all lengths of haul. It
serves virtually every U.S is up code(including Alaska and
Hawaii) and also serves Canada, Mexico,Rico and U.S islands.

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How FedEx Works?

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 Success Mantra-
O COSMOS (Customers Operations and Service Master
Online System)
 Parcel Tracking System (use of barcodes)
 Electronically produced bill for customer
 Centralized database
 Proof of Delivery Information

BENEFITS-
Faster Movement
Delivery in time
Reduced Wrong Delivery
Allows company to maintain positive control
over shipments
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O Hub and spokes Network
Hub and Spoke network involves a series of nodes(hubs)
connected by arcs(spokes) that represent viable
transportation alternatives between two nodes.

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 Why is FedEx a success?
O Philosophy of FedEx-

The People-Service-Profit philosophy (P-S-P) is based on

the belief that by creating a positive working environment for
employees, they will provide better service quality to customers, which
would then lead to customers using FedEx products and services, thus
followed by the profits.
 FedEx has been recognized as one of the top 10 Best Employers in
Aon Hewitt’s “Best Employers in Korea” survey, the fifth time
FedEx has received the award.
 Best Employer for Young Generation in 2013 and the Best Employer
for Women in 2011.

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 Quality Standards
O Just-in-time
O Six Sigma
O Lean management

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 Use of Social Campaigns

Twitter
O Business Twitter Campaign
O Register with Twitter to get discounts on services offered at FedEx
O Personal Twitter Campaign
O • Register to win tickets to FedEx sponsored sporting events
O • Reminders about FedEx Sponsored sporting events
O • Scores and Highlights of FedEx Sponsored events

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 Facebook
O Marketing to help reinforce the brand
O Viral Video Ads that reinforce image of speed
and agilitys
O Ex. Orange Bowl Highlight with images of FedEx
O Development of a FedEx Application on people’s pages
O Research and Development Efforts
O Corporate Page for people to join and provide feedback and ideas for
products or services to improve

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 Using US brands
Reinforce the US Brand to further develop
correlations that reinforce
the speed and agility theme
•TV shows that reinforce importance
of timely and speedy delivery
•EX: “24”

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 Using Events
O Reinforce the Global Brand
O Reinforce sponsorship program with internationally
relevant events
O Ex. Olympic 100 meter dash

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 Competitors
 UPS
 DHL
 SNCF
 Blue Dart
 Kuehne + Nagel
 DB Schenker
 CH Robinson
 XPO Logistics
 USPS
 PostNet

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 UPS History

O United Parcel Service (UPS) is an American multinational

package delivery and supply chain management company.
O Started in 1907 by 19 year-old Casey then called American
Messenger Company.
O Became United Parcel Service of American in 1929 and began
shipping packages on commercial airliners.

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FedEx Vs. UPS

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 Acquisitions
O FedEx’s acquisitions fall into three main categories:
O Third-Party Logistics: This category saw the most deals by
FedEx.
 In 2016, the company acquired TNT Express for $4.78B. TNT
Express operates in Europe, the Middle East and Africa, Asia-
Pacific, and the Americas.
 In 2014, the company acquired GENCO, a third-party logistics
provider specializing in reverse logistics, for$1.4B. FedEx also
acquired Supaswift – Operating Business that year. The
company has extensive operations in Africa, providing service to
South Africa, Malawi, Mozambique, Swaziland, and Zambia.

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 In 2012, FedEx acquired freight logistics firm Rapidao Cometa.
The company operates out of Brazil. FedEx also
purchased TATEX, a shipments transportation firm operating in
France.
O Warehousing: The largest disclosed acquisition FedEx made in
the past few years was a $54M purchase of OPEK, a
warehousing and packaging company based out of Poland, in
2012.
O E-commerce: FedEx acquired international e-commerce
company Bongo International in 2014 for $42M. This year
FedEx acquired P2P Mailing Limited, a leading provider of
worldwide e-commerce transportation solutions, for £92 million.

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 Conclusion
O Objective is to show how FedEx helps customers
realize potential opportunities both in their local
communities and around the globe.
O FedEx has successfully established itself as a
household name in various markets throughout the world.
O The problems in supply-chain of FedEx was solved with the
support of internet technology. Since 2000 transformations,
FedEx renovated itself with e-commerce applications such that
B2C was a new idea for FedEx, unlike its competitor –UPS.

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