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    Design, Style and Culture of Control System

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    Jaspreet Dilbagsingh Bagga
    This document discusses management styles, control system design, corporate culture, and creating a customer-focused culture. It outlines six management styles and factors to consider when designing an optimal control system. It describes how corporate culture embodies an organization's values and influences managerial behavior. Finally, it provides seven ways and a checklist for creating a customer-focused culture that prioritizes customer satisfaction and empowering employees.

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    Design, Style and Culture of Control System

    Uploaded by

    Jaspreet Dilbagsingh Bagga
    25 views12 pages
    This document discusses management styles, control system design, corporate culture, and creating a customer-focused culture. It outlines six management styles and factors to consider when designing an optimal control system. It describes how corporate culture embodies an organization's values and influences managerial behavior. Finally, it provides seven ways and a checklist for creating a customer-focused culture that prioritizes customer satisfaction and empowering employees.

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    mcs

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    This document discusses management styles, control system design, corporate culture, and creating a customer-focused culture. It outlines six management styles and factors to consider when designing an optimal control system. It describes how corporate culture embodies an organization's values and influences managerial behavior. Finally, it provides seven ways and a checklist for creating a customer-focused culture that prioritizes customer satisfaction and empowering employees.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    25 views12 pages

    Design, Style and Culture of Control System

    Uploaded by

    Jaspreet Dilbagsingh Bagga
    This document discusses management styles, control system design, corporate culture, and creating a customer-focused culture. It outlines six management styles and factors to consider when designing an optimal control system. It describes how corporate culture embodies an organization's values and influences managerial behavior. Finally, it provides seven ways and a checklist for creating a customer-focused culture that prioritizes customer satisfaction and empowering employees.

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    Design, Style and culture of

    Control system
    By
    Managerial Style
    • A manager's style is determined by the situation, the
    needs and personalities of his or her employees, and
    by the culture of the organization.
    Six Different styles of management are:
    • THE COERCIVE MANAGEMENT STYLE
    • THE AUTHORITATIVE MANAGEMENT STYLE
    • THE AFFILIATIVE MANAGEMENT STYLE
    • THE DEMOCRATIC MANAGEMENT STYLE
    • THE PACESETTING MANAGEMENT STYLE
    • THE COACHING MANAGEMENT STYLE
    Design of Control System
    • Designing an optimal management control system is
    important for the effectiveness and long-term
    sustainability of an organization.
    • A very low degree of control can result in confusion and
    chaos and a Very high degree of control result in eroding
    creativity. So balance between two is necessary.
    • The design should compatible with internal and external
    environment.
    • The control system may be combination of
    Personal/Cultural control, Action Control or Result
    Control.
    Factors affecting MCS Design
    Corporate Culture
    • Corporate culture is often called "the character of an
    organization", since it embodies the vision of the company’s
    founders.
    • Corporate culture is the total sum of the values, customs,
    traditions, and meanings that make a company unique.
    • The values of a corporate culture influence the ethical
    standards within a corporation, as well as managerial behavior.
    An effective culture also aligns with the business strategy
    • Ensure the organisation to meets its long-term goals. 
    • Ensure Growth of the organisation
    • Ensures team work and Innovations
    • Translates employee engagement into high performance
    Tips for effective culture
    • Align culture with the business strategy
    • Change culture to drive performance
    • Benchmark the culture against your competition
    • Quickly and simply assess the culture
    • Engage the workforce through culture
    • Combine culture with initiatives driving performance
    • Develop a culture that respects and celebrates diversity
    • Understand the role of senior management in building
    culture
    • Use a positive culture to sustain performance in times of
    major change
    • With a positive culture build trust inside and outside the
    organisation
    Vision

    Mission

    Goals and Objectives

    Strategies

    Structure

    Culture

    Behaviour

    Performance
    Establishing a customer focused
    Corporate culture
    • Customer satisfaction is key to increased sales,
    premium margins, and company growth, it
    makes sense to instill a customer-focused
    culture throughout the company.
    • A process to create a customer oriented
    culture requires a serious commitment from
    the top down, constancy of focus throughout
    the organization, and the daily involvement of
    almost every employee in the company
    Seven ways to create and maintain a customer focused culture

    1. Make a financial commitment to customer


    satisfaction.
    2. Consistency and continuity of focus
    3. Understanding the big picture
    4. Understanding customer requirements
    5. Empowerment of employees
    6. Balance quality and cost
    7. Guard against employee fatigue
    Checklist For A Customer-Focused Culture

    • Our senior leadership fully supports a customer focus (They


    walk the talk)
    • Our mission statement reflects that customer focus
    • Our business strategies place the customer first
    • Our policies and procedures have been revamped to
    complement our customer focus
    • We hire people with competencies that support a customer
    focus
    • We reward and recognize employees who exceed customers’
    expectations
    • We seek feedback from our employees and our customers as
    to how we can improve our customer focus
    • Our training teaches us how we can better serve our
    customers
    • We have a clear written complaint process which attempts
    to both resolve the customer’s problem quickly and notify
    management in order to spot any trends
    • Our complaint process empowers our employees to settle
    complaints themselves
    • We stand behind our goods and services
    • We keep our word and are ethical in all of our actions
    • We greet customers when they walk into our store,
    whether we’re busy or not
    • We stop what we’re doing to assist a customer  
    • If we don’t have it in stock, we make every effort to get it
    Thank
    You

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