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    C0ntinuous Improvement in TQM

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    Megha Zutshi
    This document discusses continuous improvement in total quality management. It outlines several tools and methods for systematic and iterative improvement, including basic quality tools like check sheets, Pareto diagrams, cause-and-effect diagrams, and control charts. It also describes Ohno's TQM house model and the three phases of initiating, transitioning, and sustaining a quality improvement program. Finally, it introduces seven new quality tools for proactive improvement planning.

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    C0ntinuous Improvement in TQM

    Uploaded by

    Megha Zutshi
    112 views12 pages
    This document discusses continuous improvement in total quality management. It outlines several tools and methods for systematic and iterative improvement, including basic quality tools like check sheets, Pareto diagrams, cause-and-effect diagrams, and control charts. It also describes Ohno's TQM house model and the three phases of initiating, transitioning, and sustaining a quality improvement program. Finally, it introduces seven new quality tools for proactive improvement planning.

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    This document discusses continuous improvement in total quality management. It outlines several tools and methods for systematic and iterative improvement, including basic quality tools like check sheets, Pareto diagrams, cause-and-effect diagrams, and control charts. It also describes Ohno's TQM house model and the three phases of initiating, transitioning, and sustaining a quality improvement program. Finally, it introduces seven new quality tools for proactive improvement planning.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    112 views12 pages

    C0ntinuous Improvement in TQM

    Uploaded by

    Megha Zutshi
    This document discusses continuous improvement in total quality management. It outlines several tools and methods for systematic and iterative improvement, including basic quality tools like check sheets, Pareto diagrams, cause-and-effect diagrams, and control charts. It also describes Ohno's TQM house model and the three phases of initiating, transitioning, and sustaining a quality improvement program. Finally, it introduces seven new quality tools for proactive improvement planning.

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    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    Continuous Improvement

    In
    Total Quality Management

    By
    Dr.S.N.Nandi
    New Delhi
    Continuous Improvement

    •Problem/ Process driven- Root Causes and Effects


    •Systematic Improvement and Iterative Improvement
    •Reactive vs Proactive Improvement
    •ISO-9000:2000 Requirement under ‘Measurement,
    Analysis and Improvement’:Continuous Improvement,
    Corrective Actions and Preventive Actions
    •Six Sigma System:8-D Problem Solving Method.
    Systematic Improvement(1)
    Basic Quality Tools
    1. Check Sheet/ Stratification
    2. Pareto Diagram
    3. Cause and Effect Diagram
    4. Graphs
    5. Control Chart
    6. Histogram
    7. Scatter Diagram
    Systematic Improvement(2)
    Basic Steps

    1. Select Theme
    PLAN 2. Collect and analyze data
    3. Analyze causes

    DO 4. Plan and Implement solution

    CHECK 5. Evaluate effects


    6. Standardize solution
    ACT
    7. Reflect on Process (and next
    problem )
    Systematic Improvement(3)
    Management Roles

    •Management Presentation essential for each


    project results (QI story )
    •Senior Management must actively participate
    •Comments highlight Positive lessons and Areas
    for further improvement
    •Nonverbal body signs should show management
    interest
    Iterative Improvement
    Levels of Improvement Management

    1. Initiative / Strategy i.e.quality, cycle time,cost,process,


    etc.
    2. Programme Management : Stages- Initiation,
    Transition and Sustain. For example, Programmes on
    Benchmarking,Re-Engineering,Quality Improvement,
    etc.
    3. Project Management –Project team and Management
    roles
    OHNO’s TQM House

    Customer Satisfaction

    Technology
    Programs
    Concepts

    Tools &
    Employee Involvement
    Core Technology
    Strategy

    System
    Structure

    Superordinate
    Goals

    Skill Staffing

    Style
    7 S Model of Organizational Effectiveness
    (Mackinsey,1977)
    Initiation Phase

    Management of Changes : Actions


    •Create urgency of Felt –Need
    •Formulate Vision and communicate extensively
    •Mobilize support (Technical, Political and Cultural )
    and resources.
    •Develop appropriate Infrastructure
    Transition Phase

    •Skill development Training


    •Appreciation Training
    •Selection of Projects
    •Project Review and Evaluation
    •Process improvement
    •Use of Process Consultancy
    Sustenance Phase
    •Communicate Project Results inside
    vigorously
    •Reward and Recognition
    •Communicate externally
    •Share the experience with others
    •Evaluate the whole programme and
    Revitalize it ,if necessary.
    Pro-active Improvement
    Seven New Quality Tools
    1. Affinity Diagram
    2. Relations Diagram
    3. Matrix Diagram
    4. Tree Diagram
    5. PDPC Diagram (Process decision program
    chart )
    6. Arrow Diagram
    7. Matrix Data Analysis
    These tools are also known as Management
    and Planning Tools

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